KR20200044327A - Service request method - Google Patents

Abstract

The present invention relates to a method for requesting a service in a service request system, wherein a first gateway device, having received call information of a calling bell device, transmits the call information to a service server via the Internet, and the service server transfers the information to a staff-in-charge terminal. In particular, by adding a local server in order to be able to perform a basic service scenario even when external network connections are lost, services can be provided without interruption. When the Internet connection is normal, the call information of the calling bell device is transferred to a cloud service server via the Internet and the service server transfers the call information to a staff terminal, thereby providing call services. When the Internet connection is terminated, the call information of the calling bell device is processed by the local server and is transferred to a staff-in-charge terminal so that even when the Internet connection is terminated, calling services can be provided without interruption by transferring requests of the calling bell device.

Description

Service request method

The present invention relates to a service request method, and more particularly, to a service request method that enables transmission to a receiving device without loss of direct transmission information through a local server even when a communication error occurs.

It is easy to get around in the case of using a call bell to call an employee or manager in a restaurant, hospital, hotel, etc., or to request a service.

However, the conventional method of calling an employee at a store using a call bell has the inconvenience of performing the service in several stages because only the call signal is transmitted without informing the reason of the call.

In order to improve this, the applicant, the Korean Registered Patent Publication No. 10-1835832 (2018.02.28) 'Service request system using short-range wireless communication technology' that extends the call bell function and enables efficient delivery of service request information. We are developing and providing services.

The service request system is equipped with a display, a button unit, a communication unit and a control unit to expand the function of the call bell, and upgrades and presents information on calls, orders, and requests through the display, and selects the corresponding button to provide information. Is configured to transmit by short-range wireless communication. As an online network that transmits the call bell device signal to the operation server, which is a cloud service server through the Internet communication network, through the gateway device AP, and the operation server transmits the call information to the employee's smart watch or store terminal through the Internet communication network. It is composed. By using the call bell, the specific call details can be delivered to the corresponding staff terminal of the corresponding table, so that the service content is delivered rather than a simple call and the service can be provided.

However, in the conventional service request system, since a connection with an operation server through the Internet is essential, there is a disadvantage that the service is stopped in a situation in which the external Internet is not connected, and a problem occurs in that call information is lost.

Korean Registered Patent Publication No. 10-1835832 (2018.02.28)

The present invention has been devised to solve the above problems, and to provide a call service without interruption even in an offline state by adding a local server that directly delivers request information of the call bell device to the employee terminal by short-range wireless communication. It is for.

Service request method of the service request system according to an embodiment of the present invention,

The first gateway device, which receives the call information of the call bell device through short-range communication, delivers it to the service server through the Internet, and the service server delivers the call information to the person in charge of the store table corresponding to the call information, so that the person in charge An online service process for providing a service corresponding to a call request of the table;

When the local server receives the call information of the call bell device from the first gateway device, and when the local server checks the Internet connection status of the first gateway device, and the Internet connection is interrupted, it is applied based on the received call information. It is characterized in that it comprises an offline service process that delivers the call information to the employee terminal or the store terminal in charge of the table to provide the service corresponding to the call request of the corresponding table.

The local server stores the call information processed in the offline service process and the corresponding service information, and when the Internet connection is restored, transmits the service information to the service server so that the service server manages the history information for the calling service. It characterized in that it further comprises a process of synchronizing history information.

Service request system for implementing the method of requesting the service of the present invention as described above,

To the service request system that transmits the request information of the call bell device to the service server through the Internet communication network through the first gateway device and the router received through short-range wireless communication, and the service server delivers it to the employee terminal in the store through the Internet communication network. In,

When receiving the request information of the call bell device from the first gateway device, monitoring the connection status of the Internet communication network of the first gateway device, and disconnecting the communication, request information of the call bell device received through the first gateway device is received. It is characterized in that it further comprises a local server to deliver to the employee terminal connected by local short-range wireless communication.

The local server further includes a storage unit, stores request information transmitted to the employee terminal through short-range wireless communication directly from the offline state and feedback processing information, and when online, communicates with the cloud service server. It is characterized by transmitting request information and feedback processing information.

The local server is characterized in that it periodically communicates with the cloud service server to perform environment setting and update in the corresponding store to maintain the latest operating environment.

The environment setting includes a communication connection between a call bell device in a store, a staff terminal in charge corresponding to the call bell device, and an update of function buttons and display information of the call bell device.

The call bell device,

Set the store code and table number, and display the updated information about the call reason, order, and request through the display, and select the corresponding call button to transmit the corresponding call information by short-range wireless communication. It is characterized by.

The call bell device,

It is characterized in that the function for each button displayed, the reason for the call, menu information for ordering, and information about the request are provided and set from the cloud service server or the local server, and updated.

Internet online service request system using a cloud service server,

When using a cloud service server connected through the Internet, there is an advantage that a call service can be provided through the Internet without having to have a call management server for each store. However, it cannot provide a paging service when the Internet goes offline.

The Internet offline service request system using only a local server can provide a paging service by being connected to a short-range wireless communication network in a store regardless of the Internet, but must manage the paging service individually.

The dual network service request system using a cloud service server and a local server according to the present invention can manage a call service through an online network, and can provide a call service through a local server without interruption when the Internet is offline. After storing the city call and feedback processing information data, when it is online, it can be delivered to a cloud service server for service management.

The present invention has an effect of providing an uninterrupted service by adding a local server therein so that a basic service scenario can be performed even in a situation in which an external network connection is lost. If the Internet connection is normal, the call bell device's call information is delivered to the cloud service server through the Internet, and the service server can deliver the call service to the employee terminal, and if the Internet connection is interrupted, the call bell device's By having the local server process the call information and deliver it to the corresponding employee terminal, it is possible to provide a call service without interruption even when the Internet connection is interrupted as well as when the Internet connection is normal.

1 is a configuration diagram of a service request system according to an embodiment of the present invention.
Figure 2 is a service request system configuration according to another embodiment of the present invention.
3 is an explanatory diagram for explaining a service request method of the service request system of the present invention.
4 is an explanatory diagram for explaining a method for requesting a two-way communication service in the service request system of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. DETAILED DESCRIPTION The detailed description set forth below, in conjunction with the accompanying drawings, is intended to describe exemplary embodiments of the invention, and is not intended to represent the only embodiments in which the invention may be practiced.

Only the present embodiments are provided to make the publication of the present invention complete, and to fully disclose the scope of the invention to those skilled in the art to which the invention pertains, the invention being defined by the scope of the claims. That's it.

In some cases, in order to avoid obscuring the concept of the present invention, well-known structures and devices may be omitted, or block diagrams centered on the core functions of each structure and device may be illustrated. In addition, the same components throughout the specification will be described using the same reference numerals.

Throughout the specification, when a part "comprising or including" a certain component, it means that other components may be further included instead of excluding other components, unless otherwise specified. do.

In addition, the term “… part” described in the specification means a unit that processes at least one function or operation, and may be implemented by hardware or software or a combination of hardware and software. Furthermore, "a (a or an)", "one (one)", and similar terms in the context of describing the present invention, unless otherwise indicated or clearly contradicted by the context, both singular and plural. It can be used in a sense that includes.

In addition, specific terms used in the embodiments of the present invention are provided to aid understanding of the present invention, and unless otherwise defined, all terms used herein, including technical or scientific terms, are used in the present invention. It has the same meaning as commonly understood by those of ordinary skill in the art. The use of these specific terms can be changed to other forms without departing from the technical spirit of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. DETAILED DESCRIPTION The detailed description set forth below, in conjunction with the accompanying drawings, is intended to describe exemplary embodiments of the invention, and is not intended to represent the only embodiments in which the invention may be practiced.

1 is a block diagram showing the configuration of a service request system according to an embodiment of the present invention.

Referring to Figure 1,

It is installed in each table in the store, and is equipped with a button to select the call reason, order, and request in detail, and a call bell device (100) that generates and transmits call information according to the setting function of the table number and button according to button input )Wow;

One or more first gateway devices receiving the call information from the call bell devices 100 and generating the call information including the store code to access the Internet through a router and transmit it to the service server 300 providing a cloud service. (200) and;

According to the call information received from the first gateway device 200 accessed through the Internet, the corresponding call information is delivered to the employee's month or store terminal in charge of the corresponding table in the store according to the preset call service environment of the store. A service server 300 that performs call service management;

An employee terminal 400 receiving the call information from the service server 300 and displaying corresponding call service information;

Receiving call information of the call bell device 100 from the first gateway device 200, monitoring the Internet connection state of the first gateway device 200, and interrupting the Internet connection, so that the call cannot be sent to the service server If there is information, it characterized in that it further comprises a local server 500 for transmitting the call information to the corresponding employee terminal 400 according to the call information.

The employee terminal 400 may be any one of a smart device, a smart watch, and a device dedicated to service. In addition, in addition to the employee terminal of each individual employee, it may include a store terminal (eg, PC, smart terminal of the store) for integrated management of the store.

The staff terminal 400,

Displays service request information according to the received call information, receives information from the staff in charge and the result of providing the service, generates feedback information, and transmits it to the service server 300 or the local server 500,

The service server 300 or the local server 500,

The call information and feedback information about the service response from the employee terminal 400 are managed as call service history information,

The local server 500,

When the Internet connection returns to normal, it is characterized in that the call information and feedback information processed when the Internet connection is interrupted is transmitted to the service server 300 so that the call service history information is integratedly managed.

In addition, the present invention,

The service server 300 and the local server 500,

The feedback information received from the employee terminal or the store terminal 400 is fed back to the call bell device 100,

It is characterized in that the call bell device 100 displays the corresponding feedback information.

In addition, the present invention,

The service server 300 sets and upgrades the call service environment information of the employee terminal and the store terminal 400 matching the call bell device 100 for each store, and also the call service environment information of the local server 500 It is characterized by setting and upgrading.

In addition, the present invention

It may be configured to further include a second offline first gateway device 600 for receiving the call information of the call bell device 100 and delivering it to the local server 500.

The call service environment information,

Button information setting to set the call information for each button of the call bell device (previous multiple call reasons preset in response to the call button, and multiple selectable menu information and select and call them) and the staff in charge corresponding to the table number It includes environment setting to match and set the terminal.

2 is a block diagram showing the configuration of a service request system according to another embodiment of the present invention.

It may be configured to further include a second gateway device 600 for offline use that receives the call information of the call bell device 100 through short-range communication and transmits the received call information to the local server 500.

The call bell device 100 is connected to the first gateway device 200 through short-range communication, and the first gateway device 200 connects to the Internet network through the router 210 to provide a service server 300 as a cloud service server. Is connected to. In addition, the service server 300 is connected to the employee terminal 400 of each store through the Internet network. Here, the Internet network includes connecting to the Internet through a general wired communication network or a wireless communication network.

In addition, the call bell device 100 may have only one-way transmission function, but may be configured as a two-way communication function having data transmission and reception functions. That is, it includes a function of transmitting call information and a function of displaying a call response by receiving feedback of a call response of an employee terminal, and periodically upgrading a virtual button environment of a call bell device.

The call bell device 100 may be provided with a button, which is basically set with a function in advance, and may be configured to have a display and to display a virtual button that can be called by selecting each call function on the display. The virtual button specifically expresses the reason for the call, such as "Please bring me water", "Please bring me a menu board", "Please take an order", ... etc. It can also be configured in such a way that a virtual button that can be called is provided, and when the virtual button is pressed, corresponding call reason information is transmitted. These virtual buttons are basically set in advance, and it is preferable that the cloud service server 300 periodically updates the environment settings of the virtual buttons according to the store characteristics based on the environment setting input through the manager computer of each store.

In addition, the call bell device 100 may include the table number on which the call bell device 100 is placed to transmit the call information, and may include a store code. However, the store code may be transmitted by including the store identification code when the first gateway device 100 transmits the call information through the Internet.

Call information of the call bell device 100 is transmitted to the first gateway device 200 through short-range communication, and the first gateway 200 connects to the Internet network through the router 210 and calls the service server 300 Send information.

The service server 300 extracts detailed information about the store code, the table number, and the call based on the received call information, and stores the store code, the store number corresponding to the store code, and the specific employee terminal 400 corresponding to the table number. Send call information.

Accordingly, the corresponding call information is transmitted to the responsible employee terminal 400 of the called table, and the responsible person can grasp the applicable call reason and provide the service.

When the call information is received by the employee terminal 400, it is possible to receive the call information and feedback the response for accepting the service. The service server 300 receives the response feedback information, transmits the response feedback to the corresponding call bell device 100, and displays the call response feedback status on the call bell device 100 to know that the call has been delivered. . The response that the call is received can be displayed on the call bell device 100 that the call information has been delivered by feedback to the button touch of the staff terminal, and after the service is provided, the staff terminal 400 is brought close to the call bell device 100. By sending the service to the server that the service is provided by the NFC tag, the server can manage the information on the corresponding call and service provision as a database.

As described above, in the online state, the call information of the call bell device 100 is transmitted to the service server 300 that provides a cloud service through the first gateway device 200, and the service server 300 sends the call information to the employee terminal. To provide a paging service.

However, it is possible to provide an online call service in which the call information of the call bell device 100 is transmitted to the employee terminal 400 through the service server 300 as described above only when the Internet communication network is normal.

If the router 210 in the store cannot access the Internet network, the call information of the call bell device 100 is not transmitted to the employee terminal 400, and the customer who presses the call bell is not provided with the call bell service. .

Accordingly, in the present invention, the local server 500 is further included. The local server 500 receives the call information of the call bell device 100 from the first gateway device 200, monitors the Internet connection state of the first gateway device 200, and the Internet connection is interrupted. If there is call information that is not transmitted to the service server, call information is transmitted to the corresponding employee terminal 400 according to the call information.

In the present invention, the first gateway device 200 connects the call information of the call bell device 100 to the Internet through the router 210 and transmits it to the service server 300, but the received call information is transmitted to the local server 500. ). The local server 500 determines whether the Internet connection is normal through the first gateway device 200. When the Internet connection is normal, the call information is deleted.

If the Internet connection is interrupted, the call information received from the first gateway device 200 is processed and transmitted to the employee terminal 400 through short-range communication. The processing of the call information, as the service server 300 processes, extracts the table number included in the call information, and delivers the corresponding call information to the responsible employee terminal 400 matched with the table number.

Even in a call service in an offline state, the employee terminal 400 may confirm receipt of the call information and respond that the call has been received, and the feedback information may be fed back to the call device 100 through the local server 500. The local server 500 stores call information and feedback information processed in an offline state. Then, when the Internet connection is returned, the call information processed in the offline state and the beadback information corresponding thereto are transmitted to the service server 300, and the service server 300 transmits the corresponding call information and feedback information in the online state. It is updated and stored in the database and managed.

Therefore, the present invention can provide a paging service through the service server 300 in the online state, and a paging service through the local server 500 in the offline state, so that calls can be made without interruption in online and offline states. It is possible to provide a paging service using the bell device 100.

2 is a block diagram showing another embodiment according to the present invention. Referring to FIG. 2, in FIG. 2, an offline-only second gateway device 600 may be further included. The second gateway device 600 is connected to the call bell device 100 through short-range communication, receives the call information of the call bell device 100, transmits it to the local server 500, and transmits the call bell device 100 through the local server 500. A feedback signal may be fed back to the call bell device 100.

The local server 500 checks the Internet connection status of the first gateway device 200, and when the Internet connection of the first gateway device 200 is stopped, the call bell device 100 through the second gateway device 600 Receives call information of.

When the Internet connection is interrupted, the local server 500 analyzes the call information received from the second gateway device 600 and makes a call corresponding to the employee terminal 400 of the table staff corresponding to each table number. Information, that is, the reason for the call. When there is a response to the call reason in the employee terminal 400, the local server 500 feeds the response feedback information to the corresponding call bell device 100 through the second gateway device 600 to display the call response. .

In addition, the local server 500 stores and manages call information and feedback information processed at a time when the Internet connection is interrupted. Thereafter, when the Internet connection returns to normal, the stored call information and feedback information is transmitted to the service server 300 through the Internet to be managed as the corresponding call service history information.

Service request method of the service request system according to an embodiment of the present invention,

The first gateway device 200 receiving the call information of the call bell device 100 through short-range communication is transmitted to the service server 300 through the Internet, and the service server 300 is in charge of the store table corresponding to the call information. An online service process that delivers call information to the employee terminal 400 to provide a service corresponding to the call request of the corresponding table by transmitting the call information;

The local server 500 receives the call information of the call bell device 100 from the first gateway device 200, and the local server 500 checks the Internet connection status of the first gateway device 200, When the Internet connection is interrupted, an offline service that delivers the call information to the corresponding table staff terminal 400 or the store terminal based on the received call information so that the staff member provides a service corresponding to the call request of the table It is characterized by including the process.

The local server 500 stores the call information processed in the offline service process and the service information corresponding to it, and when the Internet connection is restored, transmits it to the service server 300 and sends the call service from the service server 300 It characterized in that it further comprises a process of synchronizing the history information to manage the history information for the integrated.

3 is a diagram for explaining a service request method of the present invention, and FIG. 4 is an explanatory diagram for explaining a method for requesting a two-way communication service in the service request system of the present invention. 3 shows only the one-way state of the data flow, and FIG. 4 shows the two-way state of the data flow.

As an online service process, the service server 300 periodically updates the local server 500 by transmitting the environment information for each store to the local server 500 in an online state. The environment information may include matching information of an employee terminal of a person in charge by table number.

When the button for the call reason set in the call bell device 100 is pressed, call information including the corresponding request is transmitted to the first gateway device 200 by short-range communication.

The first gateway device 200 transmits the request based on the call information of the call bell device 100 to the service server 300 and the local server 500 together. The first gateway device 200 connects to the service server 300 through the Internet communication network and transmits the request, and transmits the request to the local server 500 through an internal intranet or local area communication method.

The service server 300 transmits the request received from the first gateway device 200 to the corresponding employee terminal 400. At this time, the local server 500 checks the Internet connection status of the first gateway device 200 and, in the case of a normal Internet connection status, deletes the request received from the first gateway device 200.

The employee terminal 400 receiving the request from the service server 300 informs that the request has been received by pressing the OK button, or provides a service corresponding to the request, and the corresponding call bell device 100 The tag information is fed back to the service server 300 as tag result information.

As an offline service process, the local server 500 monitors the Internet connection status of the first gateway 200 and the Internet connection between the local server 500 and the service server 300. When the Internet connection is interrupted, the request is directly received from the first gateway 200, and the request is delivered to the corresponding employee terminal 400 in response to the received request.

The employee terminal 400 transmits the request reception response and the processing result as feedback information to the local server 500.

The local server 500 stores feedback information about the request and the processing result processed while the Internet connection is interrupted. When the Internet connection returns, the local server 500 transmits the information to the service server 300 to call service history. Try to manage.

Meanwhile, the offline service process further comprises an offline-only second gateway device 600, and the call information of the call bell device 100 is transmitted to the second gateway device 600 through short-range communication. The call information is transmitted from the gateway device 600 to the local server 500, and the local server 500 delivers the request to the corresponding employee terminal 400 through short-range communication. The local server 500 receives the processing result information of the employee terminal 400 as feedback information.

As described above, in the call bell service system of the present invention, when the Internet connection is normal, the call request request of the call bell device 100 is requested by the employee terminal () through the cloud service server 300 connected to the Internet. 400) to receive a paging service.

However, when the Internet connection is interrupted, the connection with the cloud service server 300 is interrupted, and thus a paging service cannot be provided. As a method for solving this, the present invention is configured by further including the local server 600 in the store.

The local server 600 receives the call information of the call bell device 100 from the first gateway device 200 and monitors whether the Internet connection is normal or stopped through the first gateway device 200. When the Internet connection is interrupted, the request according to the call information is transmitted to the corresponding employee terminal 400 based on the received call information so that the call service can be provided in the local state.

When the Internet connection is returned, call information and feedback information from the local service are transmitted to the service server 300 to synchronize call service management.

Therefore, the present invention can deliver the call information through the cloud service server when the Internet connection status is normal, and deliver the call information through the local server when the Internet connection is interrupted, thereby providing the call service regardless of the Internet connection status. It is.

And the embodiments of the present invention disclosed in the present specification and drawings are merely to provide a specific example to easily explain the technical contents of the embodiments of the present invention and to help understand the embodiments of the present invention, and the scope of the embodiments of the present invention It is not intended to limit. Therefore, the scope of various embodiments of the present invention should be interpreted to include all changes or modified forms derived based on the technical spirit of various embodiments of the present invention in addition to the embodiments disclosed herein to be included in the scope of various embodiments of the present invention. .

100: call bell device
200: first gateway device
210: router
300: service server
400: employee terminal
500: local server
600: second gateway device

Claims (7)

In the service request method of the service request system, the first gateway device receiving the call information of the call bell device transmits to the service server through the Internet, and the service server delivers it to the employee terminal in charge.
The service request system further comprises a local server that receives the call information from the first gateway device and delivers it to the employee terminal through short-range communication.
The first gateway device, which receives the call information of the call bell device through short-range communication, delivers it to the service server through the Internet, and the service server delivers the call information to the person in charge of the store table corresponding to the call information, so that the person in charge An online service process for providing a service corresponding to a call request of the table;
When the local server receives the call information of the call bell device from the first gateway device, and when the local server checks the Internet connection status of the first gateway device, and the Internet connection is interrupted, it is applied based on the received call information. Service request method of the service request system, characterized in that it comprises an offline service process to provide the service corresponding to the call request of the corresponding table by passing the call information to the terminal or store terminal in charge of the table.
The method according to claim 1,
The local server stores the call information processed in the offline service process and the corresponding service information, and when the Internet connection is restored, transmits the service information to the service server so that the service server manages the history information for the calling service. Service request method of the service request system further comprising a history information synchronization process.
The method according to claim 1,
The service server and the local server, the service request method of the service request system, characterized in that to display the call information received from the call terminal device to the call bell device of the response information.
The method according to claim 1, The service server,
A service request method of a service request system characterized by maintaining the latest operating environment in synchronization by periodically communicating with the local server to perform environment setting and update in the corresponding store.
The method according to claim 1, The call bell device,
Set the store code and table number, display the reason for the call, the order, and the information set in advance on the request through the display, select the corresponding call button, and send the corresponding call information through short-range wireless communication. Service request method of the service request system characterized in that ..
The method according to claim 1,
The method according to claim 1, The call bell device,
A service request method of a service request system, characterized in that information on a call reason, a request, which is a function for each button displayed, is set and updated by receiving information from the service server or the local server.
The method according to claim 1,
And an offline-only second gateway device that receives the call information from the call bell device through short-range communication and delivers it to the local server, and when the local server checks the Internet connection and the Internet connection is interrupted, the second gateway Service request system characterized in that it communicates with the call bell device through the device.

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