RU76733U1 - INTERACTIVE ELECTRONIC SYSTEM OF ACQUISITION OF GOODS IN THE REMOTE ACCESS MODE (OPTIONS) - Google Patents

Abstract

The utility model relates to automated information technology. An interactive electronic system for purchasing goods in remote access mode includes a video camera configured to operate in wireless mode and communicated with a central server through its video signal reception and transmission unit, a voice communication device configured to receive and transmit voice messages wirelessly and communicated with the specified central server through its block of reception and transmission of radio signals, the block of settlements in real time for the purchased or for be ordered merchandise associated with the billing system. The system is also equipped with a means of delivering an operator with a video camera and a voice communication device to a store selected by the user. The server is made with the function of providing access to video information about goods in the trading floors of the store or stores through the site on this server and with the function of dialing the user to this center when visiting the site and registering as the user on the site, showing on the map the locations of the stores and choosing a store with opening access to the video image of the trading floors of this store and connecting a video camera and voice communication system when the operator is inside the trading floor of the store for demonstration in front of the video measure in a voice mode dialogue with the user selects a product and the formation of a shopping cart and user connections to the block of settlements in real time for non-cash or cash on delivery of goods calculation. 3 ill.

Description

The utility model relates to automated information technologies, in particular to e-commerce systems, and can be used for operational management and control of transactions - purchases (sales of goods) with remote control, for example, via the Internet.

Currently, the efficiency of systems for retail trade in industrial and food products is ensured by stimulating the sales process by:

- providing regular customers with various discounts on the goods they purchase (RU No. 2161328, 2000, US No. 569114, 1997, US No. 5857175, 1999, US No. 5612527, 1997, RU No. 2172979, 2000);

- the provision of advertising and information materials to buyers at the trading premises using both a collective review (screens located at a sufficiently large distance from the floor) and individual use (RU No. 34774, 2003);

- enabling customers to use goods in cash and non-cash means of payment (WO No. 96/09592, 1996, RU No. 2162245, 2000).

In addition to these incentive methods, the delivery of purchased goods to your home, including goods purchased through e-commerce online stores using video materials of their lists in the current assortment (RU No. 36542), is added.

However, in the online store the customer purchases the product either by its functional properties or by the proposed advertising picture and, of course, the customer does not see the product itself.

A well-known electronic store that contains many salons for serving buyers of trading floors and a lot of information shopping centers in which information is provided on

goods and services. Sales areas and information shopping centers are connected to the local network via standard communication lines. Each trading room (salon) is equipped with personal computers, monitors or a large television screen connected via a video controller to a special processor. Each information shopping center has a server, a processor, a terminal, and a data input and preparation unit, the inputs of which are connected to the outputs of many information data sensors. As sensors, transmitting cameras can be used (RU No. 2156040).

This device has insufficient consumer qualities, since the buyer receives information from information shopping centers accumulated in their advertising and information data servers and cannot receive an answer to their spontaneous additional questions regarding the characteristics of the goods and services offered.

An interactive electronic store is known, containing many trading floors connected to a local network, each of which is equipped with a personal computer and a monitor, and many information shopping centers, each of which has a personal computer, a monitor and two transmitting television cameras, the trading floor is equipped with one or more electronic video cameras aimed at the seller and the models being demonstrated and equipped with tele-control system monitoring parameters, voice communication system, both printing direct dialogue with the buyer, the shopping centers are designed as closed booths designed for one or several visitors, equipped with a system for previewing information about the product or service being sold and with tools for its selection, a video surveillance system focused on the place where the buyer is located, a settlement system for a purchased or ordered product or service, a voice communication system and a video camera control panel installed in trading floors and a shopping center, connected to its network Manager terminal,

having a personal computer, monitor, means for voice communication with shopping centers (RU No. 20979, G06F 17/60, publ. 2001.12.10).

The disadvantage of this solution is the inconvenience in assessing the consumer qualities of the goods selected by the buyer due to the fact that the use of video cameras fixed in places located far from the places of goods placement does not allow the product image to be formed on the user monitor screen in an approximation sufficient for its detailed consideration. In addition, such video cameras record the motionlessly lying product in the form and in the position as it is laid on the counter, and cannot show it on the reverse side, for example, where the release date and expiration date are indicated.

This utility model is aimed at solving the technical problem of ensuring the mobility of video capture devices and the ability to approach the product while maintaining the voice dialogue mode with the store operator.

The technical result achieved in this case is to improve the quality of service by providing the opportunity to demonstrate goods in approximation and from all sides in real time in stores, including those integrated into the distribution network.

The specified technical result for the first embodiment is achieved by the fact that the interactive electronic system for purchasing goods in remote access mode contains at least one store connected to a local network or at least two storerooms, each of which is equipped with at least one video camera made with the possibility of functioning in wireless mode and communicated with the processor unit through its unit for receiving video signals, at least one device voice communication, made with the possibility of receiving and transmitting voice messages wirelessly and communicated with the specified processor unit through its unit for receiving and transmitting radio signals, as well as the unit of settlements in

real-time mode for purchased or ordered goods related to the billing system and the server of the information and consultation center, with which processor blocks are connected trading floors of at least one store or trading floors of at least two stores, made with the function of providing users with access to video information about goods in the trading floors of the store or stores through the site on this server, which is made with the additional function of dialing the user to this center when visiting the site and registering on the site as a user, demonstrating on the map the location of the store or the locations of stores and selecting a store with access to video of the store’s trading floors and connecting the video camera and voice communication system worn by the manager present in the trading floor of this store for demonstration in front of the video camera in the voice dialogue mode with the user of the selected product and the formation of the shopping basket and the user’s connection with the block of settlements in real time for rovedeniya non-cash or cash on delivery of goods calculation.

The specified technical result for the second embodiment is achieved by the fact that the interactive electronic system for purchasing goods in the remote access mode comprises storerooms of the store connected to a local network, each of which is equipped with at least one video camera configured to operate in wireless mode and communicated with the server through its unit for receiving video signals by at least one voice communication device configured to receive and transmit voice messages in wireless mode and communicated with the specified server through its block of reception and transmission of radio signals, as well as a block of settlements in real time for the purchased or ordered goods associated with the billing system, while the server is configured to provide users with access to video information about the goods in the trading floors of the store through the site on this server, which is made with additional

the function of dialing a user to this store when visiting the site and registering on the site as a user, demonstrating on the store’s map the locations of goods and selecting at least one such place with opening access to the video image of the trading counters and connecting the video camera and voice communication system worn by the manager, present in this trading floor, for demonstration in front of the video camera in the voice dialogue mode with the user of the selected product and the formation of a shopping basket and user connection spruce with a real-time settlement block for cashless or cash settlement of goods.

The specified technical result for the third embodiment is achieved by the fact that the interactive electronic system for purchasing goods in remote access mode, comprising at least one video camera configured to operate in wireless mode and communicated with the central server through its video signal receiving unit, at least one voice communication device, configured to receive and transmit voice messages wirelessly and communicated with the specified central serv rum through its block of reception and transmission of radio signals, the block of settlements in real time for the purchased or ordered goods associated with the billing system, while the specified server is configured to provide users with access to video information about goods in the trading floors of the store or stores through the website on this the server is equipped with at least one means of operator delivery with a wearable video camera and voice communication device to move the operator to the store selected by the user, and the central ny server is configured with optional dial-up user to the center when you visit the site and register on the site as a user, a demonstration on the map locations of shops and shopping options with the opening of access to the video salesrooms this store and you connect your camcorder and voice communication system while

an operator inside the trading floor of the store for demonstration in front of the video camera in the voice dialogue mode with the user of the selected product and forming a shopping basket and connecting the user to the real-time settlement unit for cashless or cash settlement of goods.

These signs are significant and interconnected with the formation of a stable set of essential features sufficient to obtain the desired technical result.

This useful model is illustrated by specific examples of execution, which, however, are not the only possible ones, but clearly demonstrate the possibility of achieving the desired technical result.

In FIG. 1 is a block diagram of a first embodiment of an interactive electronic system for purchasing goods in remote access mode;

FIG. 2 is a block diagram of a second embodiment of an interactive electronic system for purchasing goods in remote access mode;

FIG. 3 is a block diagram of a third embodiment of an interactive electronic system for purchasing goods in remote access mode.

According to this utility model, we offer a product of online trading through the Internet in a hyper- or super- or minimarket network or ordinary grocery and consumer goods stores. The essence of the system for purchasing goods or products is that the user, in the next client, going to the site sees a map of Moscow with the stores located there, clicks the button to select the nearest store, a map of the store with departments and the name of the product appears, 2-3 managers with helmets with built-in web-cameras and headphones, with badges and numbers. The site has an interactive window through which the client looks and sees everything that happens in real time and we can choose the product and speak with the seller through the manager, in this situation a personal manager - the eyes and ears of the client. After ordering, the customer pays for the goods through a credit card and waits for delivery to the destination.

According to the first embodiment, the interactive electronic system for purchasing goods in remote access mode (Fig. 1) includes the trading floors 1 of at least one store 2 connected to the local network or the trading floors of at least two stores 2, each of which is equipped with at least one video camera 3, configured to operate in a wireless mode (with a block 4 for transmitting video signals in radio mode) and communicated with the processor unit 5 through its block 6 for receiving video signals via a video camera Nulu, and at least one voice communication device 7, configured to receive and transmit voice messages wirelessly (with a block 8 for transmitting video signals in radio mode) and communicated with the specified processor unit 5 through its block 9 for receiving and transmitting radio signals via an audio channel.

The voice communication device 7 can be made in the form of headphones with a microphone, equipped with a radio transmitter for generating signals according to the protocol transmitted to the radio transmitter communicated with the processor unit 5. As a voice communication device with a broadcast unit in the wireless audio mode, you can use the one used with the AF C transmitter -74, Arthur Forty PSC headset ARTHUR FORTY AF HeadMic (condenser type 40-18000Hz, impedance 2Kom (1KHz), max. Dist. From the transmitter 20-50 cm, mount: headband, gooseneck, nap diagram ION: cardioid capsule sensitivity: -36dB 3dB). As a video camera with a broadcast unit in the wireless video mode, you can use the well-known wireless video cameras.

The video camera and voice communication system are fixed to the operator-manager, present in the trading floor of the store and when moving around the store, goods are transmitted in real time.

The system also includes a block 10 of settlements in real time for the purchased or ordered goods associated with the billing system 11 for instant settlements or payment in real time

time and money transfer from the user's account at his direction. Such a payment system can be based on the use of credit cards, special payment cards from which the amounts are debited, or by the type of instant payment transfer system that has been successfully used in the companies of mobile operators. Settlement block 10 is essentially an operator linking in a known manner a particular type of payment instrument with a holder of a user account and controlling the transfer of money from the user account to the store account. After the transfer of money, this unit transfers information about the action taken to the store’s operator department or to the store’s cash desk.

As such a real-time settlement unit for the purchased or ordered goods, you can use the well-known solution from the well-known system for managing transactions RU 3 17744, G06F 17/60, which describes the customer’s control device, configured to connect to store control devices and control device authorization server, with the ability to pay by credit card, the formation of a signal of readiness for payment and transfer it to the store control device, which is made connectable to the buyer's control devices and control device authorization server.

The server 12 of the information and consultation center, with which the processor unit 5 of at least one store is connected, is configured to provide users with access to video information about goods in the trading floors of the store or stores through the site on this server. This server is also made with the additional function of dialing a user to this center when visiting the site and registering as a user on the site, demonstrating the location of the store or locations of stores on the city map and choosing a store with access to video of the store’s trading floors. After choosing a store and opening its plan, the video camera and voice communication system worn by the operator-manager, present, are connected by a signal from the server

in the trading floor of this store, for demonstration in front of the video camera in the voice dialogue mode with the user of the selected product and the formation of a shopping basket. After the selection of purchases by the signal of the operator-manager or by the signal of the user arriving at the server 12, the user is connected to the mutual settlement unit in real time for cashless payments by credit card or other means of payment. Upon receipt of confirmation of the fact of the completion of the money transfer and their crediting to the store’s account, goods are delivered to the user. It is possible to pay in cash for the delivery of goods to the user.

To ensure the possibility of remote purchase, the user must be equipped with a client place, which includes a computer 13 with a monitor 14 and an acoustic system (speakers - speakers 15 connected to the computer's audio card and microphone 16, as well as appropriate software that allows for voice dialogue) .

The considered system according to the first embodiment can be used for stores united in a common network such as Ramstore chain of stores. For such a network, the use of the server 12 of the information and consulting center, which is common for all stores included in the trading network, allows you to orient the buyer relative to the store at the buyer's location or to switch from one store to another if the desired product was not available in the first store. The system according to the first embodiment can also be used for combining several separate independent stores, each of which is not included in well-known retail chains. These stores can be both with homogeneous goods (grocery stores), and with dissimilar goods (grocery stores and manufactured goods stores).

The interactive electronic system for purchasing goods in the remote access mode according to the second embodiment (Fig. 2) comprises trading floors 1 of a store 2 connected to a local network, equipped with

at least one video camera 3, configured to operate in a wireless mode and communicated with the server 17 through its video signal receiving unit 6, by at least one voice communication device 7, configured to receive and transmit voice messages wirelessly and communicated with the specified server 17 through its block 9 of the reception and transmission of radio signals, as well as block 10 settlements in real time for the purchased or ordered goods associated with the billing system 11.

The server 17 is configured to provide users with access to video information about goods in the trading floors of the store through a site on this server. This server is also made with the additional function of dialing a user to this store when visiting the site and registering on the site as a user, demonstrating on the store’s map the locations of goods and selecting at least one such place with access to video images of trading counters and connecting a video camera and voice communication systems worn by the manager located in the trading floor selected by the user for demonstration in front of the video camera in the voice dialogue mode with the user selected Ovar and formation of a shopping cart. The system of settlements and delivery of goods to the user is performed similarly to that considered in the first embodiment of the system.

The system according to the second embodiment is intended for direct user access to the store’s server, which is equipped with software for demonstrating the store’s plan, sales areas and hardware for direct communication between the operator-manager and the user. Such a system can be used for individual stores that are not part of an integrated network such as the Ramstore or Auchan or M-video chain of stores.

Below is one of the possible algorithms for the functioning of such a system of distance trading via the Internet.

1. The customer visits the store website;

2. Click on a special banner “remote purchase”;

3. It gets to a special page with a window in which the video image of the store’s consultant is broadcast (this page can be located on the double site);

4. The client dials the telephone number indicated on the page of the site (from a regular or cellular or IP phone) and connects with the administrator on duty;

5. The on-duty administrator asks the client to enter a unique password in a special password entry window (or the card number of a regular customer, or any other identification data);

6. In case of entering the customer’s individual card number, it is possible to identify him (including all his preferences, personal data and any other available customer information);

7. This data can be displayed on a computer screen and be available to the duty administrator or client manager;

8. After this, the client opens a special page with a window broadcasting video from a wireless web camera installed on a baseball cap of the store manager’s client and audio communication also switches from the headset of the on-duty administrator to the headset of the client manager;

9. The client directs the actions of the client manager (may ask to bring the product or label to the camera, add the product to the basket, read the annotation, etc.)

10. The client can use the store card located on the site, or the list of goods;

11. The client manager, guided by the instructions of the client, collects the order;

12. After the order is collected, the client manager calculates the purchase price, tells the client the order number and finds out which delivery and payment method is convenient for the client;

13. The client makes a choice and pays for the order either by credit card through the billing system, or in cash upon receipt of the goods;

14. If the client has chosen to pay by credit card, he enters a special page on the site on which he prepares the payment, indicating the order number, credit card number and other necessary data and confirms his consent to withdraw funds from his card for his purchase;

15. A confirmation of the withdrawal of funds comes to the administrator on duty who then instructs to deliver the order to the client;

16. The order is delivered to the address indicated by the client;

17. If the client has chosen a cash payment method, then payment is made upon receipt of the order, and the check is issued to the client.

All orders are recorded in an electronic database and it is possible to use it to receive data on consumer preferences of a particular client. This opens up the opportunity to advise the client of products that he has tried previously and more customer-oriented approach to his service.

The interactive electronic system for purchasing goods in remote access mode (Fig. 3) according to the third embodiment is designed to make purchases in stores that are not equipped with internal networks and servers and do not have a website (bakeries, confectioneries, household goods, haberdashery, etc.).

For this category of stores, the system comprises at least one video camera configured to operate in a wireless mode and communicated with a central server 18 of a specialized company 19 through a video signal receiving unit, at least one voice communication device configured to receive and transmit voice messages wirelessly and communicated with the specified central server 18 through its block of reception and transmission of radio signals. These tools (a video camera and a voice communication device) are attached to the operator-manager, who is given a means of delivery of the operator with a wearable video camera and a voice communication device to move the operator to the selected user

the store. This delivery vehicle may be a vehicle such as automobile 20.

The real-time settlement block for the purchased or ordered goods associated with the billing system is used in the implementation described in relation to the first embodiment of FIG. one.

Server 18 of a specialized company is made with the function of providing users with access to video information about goods in the trading floors of the store or stores through the site on this server. The central server has the additional function of dialing a user to this center when visiting the site and registering as a user on the site, demonstrating store locations on the map and choosing a store with access to video images of the trading floors of this store and connecting a video camera and voice communication system when the operator is located inside the trading floor of the store for demonstration in front of the video camera in the mode of voice dialogue with the user of the selected product and the formation of a shopping basket.

The user’s connection mode with the block with the real-time block of settlements for cashless or cash settlement of goods is used by analogy with the previously considered examples.

The proposed utility model passed an experimental test, which showed high consumer qualities of the system not only in functional terms, but also in solving social problems of providing the population with goods for home delivery.

Claims (3)

1. An interactive electronic system for purchasing goods in remote access mode, containing at least one store connected to a local network or at least two storerooms, each of which is equipped with at least one video camera configured to operate in wireless mode communication and communicated with the processor unit via its video signal receiving unit with at least one voice communication device configured to receive and transmit voice messages communications wirelessly and communicated with the indicated processor unit through its radio signal reception and transmission unit, as well as a real-time settlement unit for purchased or ordered goods related to the billing system, and a server of the information and consultation center with which the processor unit is connected via at least one store, performed with the function of providing users with access to video information about goods in the trading floors of the store or stores through the site on this server, which differs that the server of the information and consulting center is made with the additional function of dialing a user to this center when visiting the site and registering on the site as a user, demonstrating on the map the location of the store or the locations of stores and choosing a store with access to video of the store’s trading floors and connecting video cameras and voice communication systems worn by the manager present in the trading floor of this store for demonstration in front of the video camera in the voice dialogue mode with by the user of the selected product and the formation of a shopping basket and the user's connection with the block of settlements in real time for cashless or cash on delivery of goods calculation. 2. An interactive electronic system for purchasing goods in remote access mode, containing the trading floors of a store equipped with at least one video camera connected to a local network, configured to operate in wireless mode and communicated with the server through its video signal receiving unit, at least one voice communication device configured to receive and transmit voice messages wirelessly and communicated with the specified server through its block of reception and transmission of signals, as well as a real-time settlement block for a purchased or ordered product associated with a billing system, the server being configured to provide users with access to video information about products in the store’s trading floors via a website on this server, characterized in that the server is configured with the additional function of dialing a user to this store when visiting the site and registering on the site as a user, demonstrating on the store’s map product locations and choosing at least at least one such place with access to the video image of the trading shelves and the connection of the video camera and voice communication system worn by the manager present in this trading room, for demonstration in front of the video camera in the voice dialogue mode with the user of the selected product and the formation of a shopping basket and user connection with the settlement unit in real time for cashless or cash on delivery of goods calculation. 3. An interactive electronic system for purchasing goods in remote access mode, comprising at least one video camera configured to operate wirelessly and communicated with a central server through its video signal receiving unit, at least one voice communication device configured to receive and transmitting voice messages in a wireless mode and communicated with the indicated central server through its block for receiving and transmitting radio signals, the block of mutual settlements in re mode all the time for purchased or ordered goods related to the billing system, the server being configured to provide users with access to video information about goods in the trading floors of the store or stores through the website on this server, characterized in that the system is equipped with at least one means operator delivery with a wearable video camera and voice communication device to move the operator to the store selected by the user, and the central server is equipped with an additional dial-up function and the user to this center when visiting the site and registering as a user on the site, demonstrating store locations on the map and choosing a store with access to video images of the trading floors of this store and connecting a video camera and voice communication system while the operator is inside the store’s trading floor for demonstration in front of the video camera in the voice dialogue mode with the user of the selected product and the formation of a shopping basket and user connection with the settlement unit in real mode time for cashless or cash on delivery of goods calculation.