RU2297042C1 - Supervision and monitoring system for taxis transporting passengers - Google Patents

Abstract

FIELD: infrastructure for automobile transport, namely systems for monitoring and controlling transport vehicle movement according to orders of clients at indication of transport vehicle location and passenger presence inside them, possibly automatic systems for supervision of taxis service.

SUBSTANCE: system includes server for processing orders. Terminal station for receiving orders is arranged in remote zone from order processing server and it is provided with communication line to said server. Taxi is provided with means of spatial navigation and with radio feedback to order processing server. System also includes terminal units of control room of taxi parks provided with feedback to order processing system and with radio feedback to taxis. Each taxi has passenger presence pickup whose output is connected through radio channel to order processing server and (or) to terminal units of control room of taxi parks. Each taxi also has jam occurring pickup that may automatically transfer data to order processing server and(or) to terminal units of control room of taxi parks.

EFFECT: improved quality of service due to minimum time period of taxi arriving to client, optimal transportation of passengers.

9 cl

Description

The invention relates to the field of road transport infrastructure, and in particular to the field of monitoring and regulating the movement of transport units engaged in the field of servicing transportation orders, indicating the location of vehicles and the presence of passengers in them, and can be used in automated dispatch control systems Taxi.

Known (SU, copyright certificate 926708) is a radio-controlled taxi control system comprising dispatch control desks consisting of telephone key blocks and communication indicator lamps, a mimic diagram of a city, a cross block, one output of which is connected to the first input of telephone key blocks of dispatch reception remotes, second inputs which are connected to the outputs of the telephone keypad blocks of the operator’s panels, containing city minimap blocks, the other output of the cross block is connected to the first inputs of the telephone keypad blocks of the remote in the operator. Blocks of minimap of the city and blocks of call of operators are also entered into the control panel of the dispatch reception, blocks of registration of a taxi and a switch are entered into panels of operators. The outputs of the taxi registration blocks of the operator consoles are connected to the minimap blocks of the city of the operator consoles, to the minimaps of the city of the dispatch control panel, the outputs of the operator call block of the dispatch control panels through the switch are connected to the second inputs of the telephone key blocks of the operator panels.

A disadvantage of the known system is the lack of objective data on the location of each taxi, as well as the presence of passengers and the situation with the traffic in the city.

Also known (RU, patent 44193) is a control and monitoring system for transporting passengers by taxi, containing a sound communication unit placed on each taxi. The sound communication block of the control room, designed to communicate with each taxi sound communication block, and the parameter selection block, connected to the taxi data memory, designed to store current data on the parameters of all working taxis with the coordinates of their location. The audio communication unit operates in the range of VHF and / or LO, and / or CB. The system includes an order acceptance unit, an order input unit, an order execution control unit, a data block for data on transportation orders and a comparison unit for comparing the current taxi coordinates with the coordinates of the address of the beginning of the transportation order. The corresponding outputs of the taxi data memory are connected to the corresponding first inputs of the comparison unit, the second corresponding first inputs of which are connected to the corresponding outputs of the comparison unit, the second corresponding inputs of which are connected to the corresponding outputs of the data block of the data on transportation orders, the output of the specified comparison unit is connected to the data shaper about the taxi selected for execution of the order, one output of the data entry block for transportation orders directly, and the other through the address converter the coordinates of their location are connected to the data block of the data on orders for carriage, the block for monitoring the execution of orders for carriages is connected with one input to the corresponding memory outputs of data about a taxi, other outputs are connected with the corresponding outputs of the data block of the data on transportation orders.

A disadvantage of the known system is the lack of objective data on the location of each taxi, as well as the presence of passengers and the situation with the traffic in the city.

Known (RU, patent 2253897) is a taxi passenger control and monitoring system adopted as the closest analogue and containing a message driver placed on each taxi with which a GPS receiver, a current time counter and a taxi status code driver, as well as an audio communication unit are connected a taxi, while the output of the shaper of the message through the transceiver is connected to the transceiver of the control room, which also contains the sound communication unit dis connected with the transceiver of the control room etcherskogo point for communicating with each unit audio communication cab and parameter selection unit, coupled to the memory data of taxis, for storing the current data on the parameters of all working taxi with the coordinates of their location. In addition, a data entry unit for transportation orders, a processor designed to control the operation of the dispatching center, an order execution control unit, a memory block for data on transportation orders, and a comparison unit for comparing the current taxi coordinates with address coordinates are additionally introduced the beginning of the transportation order, the corresponding outputs of the taxi data memory are connected to the corresponding first inputs of the comparison unit, the second corresponding inputs of which are connected to the corresponding by the outputs of the data block of the data on orders for carriage, the output of the specified block of comparison is connected to the data generator of the taxi selected for the execution of the order, one output of the block of data on the orders of carriage directly, and the other through the address converter to the coordinates of their location are connected to the data memory block about orders for transportation, the block for monitoring the implementation of orders for transportation with one input is connected to the corresponding outputs of the taxi data memory, other outputs are connected to the corresponding outputs of the unit the data on the orders for carriage, which receives messages from the control unit for the execution of orders, the taxi data memory outputs are connected to the display unit, the processor is connected via data and control buses to the taxi data memory, the data block for the data on carriage orders, the comparison unit , a data entry unit for transportation orders, a display unit, and an order execution control unit. At the control room there is also a taximeter connected to the corresponding input of the corresponding message driver.

The disadvantage of the known system should be recognized as the lack of objective data on the presence of passengers in a taxi and the situation with the traffic in the city. In addition, this system is intended only for the operation of one taxi fleet and cannot be used to coordinate passenger traffic in the city if there are several taxi fleets.

The technical problem solved by the proposed system is to improve the quality of taxi passenger service due to the minimum time for the car to be delivered to the client and to optimize passenger transportation.

The technical result obtained as a result of the implementation of the proposed system is to increase the profitability of taxis by increasing the efficiency and quality of use of cars.

To achieve the specified technical result, it is proposed to use a dispatch system for managing taxi cars, characterized by the presence of an order processing server. In addition, the system further comprises at least one terminal for receiving orders, remote from the server processing orders and provided with communication with him. The number of these terminals is not limited and is determined by the profitability of their functioning, given the number of orders for the use of cars. The number of terminals, on the one hand, is determined by the availability of the transfer of the order by the user, and, on the other hand, by the rather high remuneration of the operator of the used terminal for receiving orders. Consequently, the number of terminals is a variable and depends on the quality of passenger service, the availability of taxis at prices and delivery times, time of year and many other factors. Also, the proposed system contains many passenger cars - taxis, each of which is equipped with space navigation and radio feedback (preferably through the channel of a mobile operator) with an order processing server. The use of space navigation on each car in conjunction with communication facilities and with the order processing server allows you to simultaneously solve several problems. The presence of space navigation means on each car allows you to determine its location with sufficient accuracy at any time. At the same time, either by constantly polling all cars, or by selective polling, the server of the central control room, as well as dispatch taxi fleets, is able to determine where the vehicle is located and make a judgment whether it can be used to implement the next order for the carriage of passengers. Moreover, the system implements at the program level the search for the car closest to the client using the layer of an electronic map of the city, which shows the direction of traffic, road signs and other road infrastructure that affects the optimal route from the location of the nearest taxi to the location of the client. At the same time, if there is radio communication with the driver of the car, the driver’s approval of his whereabouts can be checked. The proposed system also includes at least one terminal of the dispatch taxi cab equipped with feedback from the order processing server and feedback via radio with a taxi. The number of taxi fleet terminals in the system depends both on the number of taxi fleets serviced by the proposed dispatch system (the minimum number of terminals) and the number of cars in a taxi fleet. In the presence of a significant number of cars, leading to the presence of several garages (or columns), it is permissible to use more than one terminal in one taxi fleet. Using a feedback dispatch taxi fleet for the terminal with the order processing server for the terminal allows not only to transfer the order from the order processing server to a specific taxi fleet, but also to confirm receipt of the order (or refuse to execute it), and also confirm the completion of the order. The presence of a feedback taxi terminal for the terminal on the radio channel with a taxi car allows, in addition to transferring orders, monitoring the location of the car, the presence of a passenger (passengers), the presence of traffic jams on the taxi route, and all these actions can be carried out as if requested by control room, and according to a predetermined program. In addition, the presence of feedback allows the dispatcher of a taxi fleet to remotely change the fare for the trip laid down in the taximeter, check the correctness of the tariff established by the taxi driver, read and transmit to the dispatcher the status of the taximeter (on / off, fiscal report for a given period of time, distance from the moment the taximeter was last turned on, etc.) Since each taxi is equipped with a sensor for the presence of at least one passenger whose output is connected via a radio channel If the server is processing orders and / or the terminal of a taxi dispatch center, it is always possible to monitor taxi operation. If the passenger presence sensor indicates that the passenger is in a taxi and the taximeter is turned off, then this clearly indicates a violation by the driver of the rules for passenger transportation. In addition, the availability of an automated means of transmitting information about the deceleration of the vehicle’s speed during a predetermined time period, which characterizes the presence of traffic congestion, which is capable of automatically transmitting data to the order processing server and / or the taxi fleet terminal, provides a taxi fleet dispatch and dispatch information management system for passenger taxis on traffic jams (“traffic jams”) on the roads of the village. The terminal for receiving orders, as well as the terminal for a taxi fleet, can be a telephone or a modem of a personal computer connected to the INTERNET network. However, other options are also possible. The passenger presence sensor can be either a load cell configured to transmit a signal when loading it with a force exceeding 400 N (obviously less than the weight of a passenger who can rent a taxi), and is a kit consisting of a source of monochromatic optical radiation and a receiver of this radiation mounted on opposite walls of the passenger compartment so that the passenger in the seat crosses the optical radiation. In a preferred embodiment of the system, the congestion sensor is a microprocessor unit that senses the instantaneous speed of the vehicle and is configured to transmit information about movement at a predetermined speed to the order processing computer for a time exceeding a predetermined value. However, it is possible to use for this purpose a video camera installed with the ability to view the path in front of a taxi. The car interior can be additionally equipped with a panic button, a video camera and / or microphone, which allows you to enable remote viewing and / or listening to the cabin directly from the control room if you press the panic button.

The proposed method can be implemented as follows.

Using a modem, a personal computer accepts a customer’s call, registers an order and a feedback telephone, while the personal computer performs the indicated registration in the call database, and the operator can register using either a personal computer with the specified database or mechanically using records. At the request of the client, he can leave extended information about himself (register in the system) for possible further discounts.

When registering urgent orders (car delivery time from 30 minutes to 2 hours), the order processing system immediately appoints a free car closest to the client, to which it sends an order message via radio channel. The message can be voice (voice synthesizer) or written (using a pager or taxi screen). In the case of using a text signal, it is desirable to simultaneously give a sound signal notifying the driver of the receipt of the order. As an additional measure to notify the driver of an incoming order, a portable keychain connected to the taximeter via radio can be used. Upon receipt of the order, the key fob gives a signal (including a vibration signal) and displays on the LCD screen the address and time of delivery of the machine to the client. The driver must confirm the order by pressing the appropriate key either on the taximeter or on the key fob.

When registering a pending order (machine delivery time is more than 2 hours), the order processing system calculates (determines) the taxi fleet to which it will be sent. The calculations are based on the rating and other factors. The selected taxi fleet is sent a voice or text notification of the appointment of the order.

The rating base is intended for the uniform distribution of incoming orders from customers in taxi fleets, depending on the quality of the services provided, the proximity of the taxi fleet to the client and the size of the fleet.

When compiling it, all the cars of each taxi fleet are preferably divided into no more than 7 categories in accordance with the classification of the fleet agreed between all taxi fleets participating in the Unified Dispatch System. Classification is made according to the level of roominess and comfort of cars.

Each class of taxi fleet cars has its own rating, which varies depending on:

- the number of penalty points awarded to a taxi fleet in the following situations:

- there was no confirmation or refusal for the received order (ignored);

- did not promptly notify the dispatcher of the Unified Dispatch System about the delivery of the machine to the client;

- vehicle breakdown on the road when fulfilling the order;

- untimely delivery of the machine to the client.

Penalty points are valid for a certain period of time, which is determined by the severity of the violation.

Also, the rating is influenced by the results of a customer survey and incoming customer complaints about a particular carrier.

The overall rating of a taxi fleet is calculated by adding the ratings of each class of cars existing in this taxi fleet.

Upon receipt of the notification, if at the moment the given taxi fleet does not have the ability to fulfill the order, it is obliged to refuse within half an hour from the moment the order was ordered. In this case, the order will be sent to another taxi fleet, having passed again through the ED processing system (Unified Dispatch).

If this taxi fleet takes over the implementation of the order, it must confirm this in the system within the allotted timeout period (for example, 15 minutes). From the moment of confirmation of the ability to fulfill the order, the taxi fleet is responsible for the execution of the order, and in case of emergency, it is obliged to immediately inform the ED about the impossibility of fulfilling the order. Exceeding the time limits indicated above should result in the accrual of penalty points and, accordingly, a decrease in the rating of the taxi fleet in the system.

At the time of delivery of the machine to the client, the taxi fleet puts marks in the properties of the order, and the information is automatically transferred to the ED. In turn, the operator unit or the personal computer unit communicates with the client by phone feedback and reports on the arrival of the car.

After completing the order, the taxi operator or his personal computer record this fact in the database of orders, and this information is sent to the ED. Data is stored in a single database.

In practice, the method can be implemented as follows.

A customer’s call or an order on the INTERNET network arrives at the Unified Dispatch Office (UN), while the personal computer preferably registers the following order data: delivery address, approval of the brand of the machine (class), customer’s name, customer’s telephone number, time of delivery, additional information (destination and other). At this stage, the order is accepted. Then in the ED choose a taxi fleet in accordance with the following criteria:

- the presence of the brand of cars indicated by the client, taking into account the penalty rating of the taxi fleet and the penalty rating of this car category;

- track the compliance of the order in time (urgent or pending order);

- working hours of a taxi fleet in this category.

When an order is entered from an automated workplace (workstation) (in this case, a dispatcher) of a taxi fleet, a taxi fleet is selected among other taxi fleets through the ED database.

At the end of the procedure, a taxi fleet is selected. Then the taxi fleet is notified via the remote terminal of the CRM system. The machine is filed after performing this procedure. After completing the order, a mark is made in the database. During the execution of the order there is a constant or periodic determination of the location of the car, the presence of traffic jams, as well as checking the quality of driving. At the same time, a command may be received from the ED on a taximeter about a change in the tariff for transportation.

Using the proposed method allows you to:

- reduce the time of delivery of the car to the client due to accurate data on the geographical position of each free taxi;

- to implement the possibility of miscalculation in automatic mode, the time of delivery of the car to the client, as well as the possibility of a preliminary assessment by the dispatcher of the estimated fare. When using this function, the system itself paves the shortest routes on the map taking into account the traffic situation;

- ensure the safety of passengers and the driver due to the presence of the “panic button” in the taxi cabin.

Claims (9)

1. Dispatch control system for taxi transportation for passengers, containing an order processing server, at least one terminal for receiving orders, remote from the order processing server and provided with communication with it, at least one taxi equipped with space navigation and reverse communication over the radio channel with the order processing server, characterized in that it further comprises terminals of the dispatcher of taxi parks, equipped with feedback from the order processing server and feedback over the radio channel with axi, wherein each taxi is equipped with a sensor for the presence of at least one passenger, the output of which is connected via a radio channel to the order processing server and / or terminals of the taxi dispatcher dispatch, as well as an automated means for transmitting information about the deceleration of the vehicle’s speed for a predetermined time period , characterizing the presence of congestion, - a congestion sensor configured to automatically transmit data to the order processing server and / or dispatcher terminals Coy taxis. 2. The system according to claim 1, characterized in that the terminal for receiving orders includes a telephone. 3. The system according to claim 1, characterized in that the terminal for receiving orders includes a modem of a personal computer. 4. The system according to claim 1, characterized in that the terminal dispatch taxi cabs includes a telephone. 5. The system according to claim 1, characterized in that the dispatch terminal of the taxi fleet includes a personal computer modem. 6. The system according to claim 1, characterized in that the passenger presence sensor is a load cell configured to transmit a signal when loading it with a force exceeding 400 N. 7. The system according to claim 1, characterized in that the passenger presence sensor is a kit consisting of a source of monochromatic optical radiation and a receiver of this radiation mounted on opposite walls of the passenger compartment so that the passenger in the seat crosses the optical radiation. 8. The system according to claim 1, characterized in that the congestion sensor is a microprocessor unit that senses the instantaneous speed of the vehicle and is configured to transmit motion information to the order processing computer at a given speed for a time exceeding a predetermined value. 9. The system according to claim 1, characterized in that the congestion sensor is a video camera installed with the ability to view the path in front of a taxi.