RU133957U1 - DEVICE OF AUTOMATED SYSTEM OF ORDERING TAXIOMOTOR SERVICES AND CONTROL OF OPERATION OF A TAXIOMOTOR - Google Patents

Abstract

The device of an automated taxi service ordering and taxi control system, containing communication tools of a taxi service customer and a taxi in the form of stationary and mobile devices, a database, communication equipment for communicating with a telecommunication network, a program for processing data from the driver and client, a collection and transmission unit information about decisions made by the customer when ordering a taxi, while all of these elements are made with the possibility of functioning online unity among themselves, supporting the functions of the control panel and display necessary for viewing and editing information contained in the memory, as well as generating and transmitting data, and conducting information exchange of data, characterized in that the device is additionally equipped with a call center consisting of a processing unit call queues, operator module and automatic order module, each of which is interconnected with a database, and the data processing program from the driver and client is made in the form of a web application, interconnection with a call center, and is equipped with a module for setting up orders, modules for order tapes adapted for different displays of stationary and mobile devices of the customer and driver, as well as a tape module for the call center supervisor.

Description

The utility model relates to automated control systems using communication tools.

A device is known for an automated system for ordering taxi services and monitoring the operation of a taxi, containing communication means of a customer of taxi services, a central computer and a taxi. The central computer device contains means for recording telephone numbers of telephone network subscribers with location codes, means for accounting for telephone numbers of GSM taxis with the ability to prevent a user from receiving SMS messages from them, means for receiving, reading, recording and storing SMS messages and sending them phone numbers of GSM taxis, a means of calling a GSM phone of a taxi, means for receiving call signals connected to a computer interface with a means of communication connected to it order Chika taxi services and a means of automatically determining the number, the inputs and outputs of which are connected to the communication means of the customer taxi services. A GSM telephone connected to a computer is used as a means of communication between a central computer and a taxi, the audio signal inputs and outputs of which are connected via a signal transmission means to a communication means of a taxi services customer, and a GSM telephone is used as a means of communication of a taxi from a central computer (see WO application 2006041274, MKI G07C 5/00 (01.2006)

The disadvantage of this device is the difficulty of calling a taxi due to the complexity of the data exchange process between the customer, the server and the taxi, as well as the impossibility of ordering online via the Internet.

The closest is the device of an automated taxi service ordering and taxi control system, containing communication means of a taxi service customer and a taxi in the form of cell phones and a data processing system in the form of a central computer containing an order processing program, a database, as well as equipment for interconnecting with telecommunication network. At the same time, the system is equipped with a customer communication device made in the form of a computer, the data processing system is equipped with a unit for collecting and transmitting information about decisions made by the customer when ordering a taxi. All communications and a central computer are configured to operate according to a program that provides online connection of all the indicated elements of the device to each other, supports the functions of the control panel and display, necessary for viewing and editing the information contained in the memory, using each of the installed in the operating system elements of the software module, as well as the formation and transmission of data and the information exchange of data (see patent for utility model No. 103952, MKI G07C 5/00. about Section 4/27/2011)

The disadvantage of this device is the inability to call a taxi if the customer does not have access to the Internet.

The problem solved by the utility model is to simplify the process of interaction between all users of the system among themselves due to the possibility of calling a taxi by a single number through an operator or using an automatic order or from any device connected to the Internet.

The problem is solved in that in the known device of an automated system for ordering taxi services and monitoring the operation of a taxi, containing communication means of a customer of taxi services and a taxi in the form of stationary and mobile devices, a database, communication equipment for communicating with a telecommunication network, a data processing program from driver and client, a unit for collecting and transmitting information about decisions made by the customer when ordering a taxi, while all of these elements are made the possibility of functioning in online connection with each other, supporting the functions of the control panel and display, necessary for viewing and editing information contained in the memory, as well as the formation and transmission of data and information exchange of data, according to the invention, the device is additionally equipped with a call center, consisting of from the call queue processing unit, the operator module and the automatic order module, each of which is interconnected with the database, and the data processing program from the driver and the client The event is designed as a server application, interconnected with the call center and the database, and is equipped with a module for setting up orders, order ribbon modules adapted for different displays of stationary and mobile devices of the customer, driver and dispatcher, as well as an order ribbon module for the call supervisor center.

The technical result consists in optimizing the registration and distribution of orders due to the possibility of calling a taxi through an operator, either automatically or through a device connected to the Internet, for example, such as a cell phone, tablet computer, laptop, etc. At the same time, the speed of order processing is increased, the call of a taxi from any city in the country is simplified.

On the block diagram illustrating the operation of the device of an automatic taxi services ordering system, its constituent elements are shown in interaction.

The device of an automated taxi service ordering and taxi control system contains a call center 1, which includes a call queue processing unit 2, an operator module 3 and an automatic order module 4. Block 2 and call center modules 1, 3, 4 are connected to the database 5 and a data processing program in the form of a server application 6 via the Internet. Database 5 and server application 6 are also interconnected. Server application 6, which is necessary for managing order processing, contains an online ordering module 7, an order receipt tuning module 8, an order ribbon module 9 for devices with a large display diagonal, an order ribbon module 10 for devices with a small screen diagonal, an order ribbon module 11 for of the call center supervisor 1. Customer’s taxi services device 12, driver’s mobile device 13 and dispatcher’s computer device 14 are connected to the server application 6 via the Internet and are equipped with a client application, for example, Internet b a router, through which the process of working with orders is displayed. The computerized device of the dispatcher 14 can be performed, for example, in the form of a personal computer. The device of the customer taxi services 12 can be performed, for example, in the form of a mobile phone or personal computer. The mobile device of the driver 13 can be performed, for example, in the form of a mobile phone, tablet computer or laptop. To transfer data over the Internet between these units and modules, known data storage and processing devices, as well as wired and wireless information transmission devices, for example, equipment of telecommunication service providers and the Internet, can be used.

The device operates as follows.

The taxi services customer can declare an order by calling the call center 1, or by filling out an electronic online order form on his device 12.

When calling the call center 1, the customer is given the opportunity to either connect with the operator or make an automatic order. If the customer connects with the operator, then the order is registered through the operator module 2. If the customer selects the automatic order, the order is registered in the system through the automatic order module 4, while the information necessary for the driver or dispatcher to accept the order is transferred to the server application 6 and database 5 automatically. If there is no possibility of automatic ordering, the call queue processing module 2 connects the customer with the operator module 3. The fields of the order form displayed on the operator module 3 correspond to the order that the customer wants to register (for example, city taxi, intercity taxi, passenger taxi , cargo taxi, delivery, autopilot, etc.).

With automatic ordering, it is possible to record a voice message for the driver or dispatching office as a note to the order, which the dispatcher or driver can listen to through the call queue processing unit 2 and automatic ordering module 4.

An order feed is a display of information about orders, updated after a certain period of time, as well as all the functionality associated with further processing of orders (for example, acceptance, transfer, completion, informing about machine delivery, etc.). The order tape is displayed on the mobile device 13 of the driver and on the computer device 14 of the dispatcher.

An online order is registered using the customer’s device 12, which interacts with the online order module 7.

When you call call center 1 or when ordering online, the order information is transferred to database 5 and server application 6 and becomes available to dispatchers and drivers for review and order processing via order feed modules 9 and 10. The feed order module 9 is optimized for display order tapes on devices with large screen sizes. The order feed module 10 is optimized for displaying the order feed on devices with a small screen diagonal. By acquaintance, we mean the ability of the control room or the driver to familiarize themselves with the order parameters and decide whether the dispatcher or the driver can accept this order.

Information about orders is received by drivers and dispatchers in accordance with the settings for receiving orders. The module 8 for receiving orders allows you to configure the receipt of orders displayed through the modules of order tapes 9 and 10 on the driver or dispatch device. This is necessary so that potentially suitable orders are received on the mobile device of the driver 13 and the computer device of the dispatcher 14.

The entire process of registration and execution of orders can be additionally controlled by the call center supervisor 1 through the module of the order tape 11 for the call center supervisor 1, which also receives information about all registered and processed orders, as well as information that allows for additional actions on orders.

Thus, registration and distribution of orders are optimized. At the same time, the speed of order processing is increased, the call of a taxi in any locality is simplified.

Claims (1)

The device of an automated taxi service ordering and taxi control system, containing communication tools of a taxi service customer and a taxi in the form of stationary and mobile devices, a database, communication equipment for communicating with a telecommunication network, a program for processing data from the driver and client, a collection and transmission unit information about decisions made by the customer when ordering a taxi, while all of these elements are made with the possibility of functioning online unity among themselves, supporting the functions of the control panel and display necessary for viewing and editing information contained in the memory, as well as generating and transmitting data, and conducting information exchange of data, characterized in that the device is additionally equipped with a call center consisting of a processing unit call queues, operator module and automatic order module, each of which is interconnected with a database, and the data processing program from the driver and client is made in the form of a web application, interconnection with a call center, and is equipped with a module for setting up orders, modules for order tapes adapted for different displays of stationary and mobile devices of the customer and driver, as well as a tape module for the call center supervisor.

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