RU104040U1 - MULTISERVICE SYSTEM OF AUTOMATED SERVICE FOR VISITORS OF RESTAURANTS OR CAFES - Google Patents

Abstract

 1. A multi-service system of automated service for visitors to a restaurant or cafe, including individual terminals for visitors, equipped with computers with touch controls, configured to allow visitors to select food and drinks with the touch of a finger or other object, while the server is configured to plan purchases, catering accounting and statistics taking into account the tastes, needs and wishes of visitors, characterized by the presence of special a terminal for the cook, which allows him to track orders in real time and monitor their implementation. ! 2. The system according to claim 1, characterized in that there is the possibility of exchanging messages between visitors and the administration, as well as the presence of a common chat for the institution / group of institutions. ! 3. The system according to claim 1, characterized by the presence on the server computer of its own database, accessible for all client terminals, made in such a way that when making changes to the menu on the server computer, these changes are automatically duplicated on user terminals. ! 4. The system according to claim 1, characterized by the presence of a unified system for monitoring the time of execution of orders with the ability to view archived data to control the staff of the institution. ! 5. The system according to claim 1, characterized by the presence of the following additional functions: the choice of the music to be played and voting for the songs you like, the automatic taxi call via the Internet, the electronic complaints and suggestions book, and high-speed Internet access. ! 7. The system according to claim 1, characterized in the possibility of payment

Description

This system relates to devices and data processing methods specifically designed for specific functions.

The simplest automated system for servicing visitors to a restaurant or cafe is known from the existing level of technology. It includes terminals located at the catering company, which are individual for visitors and are configured to select dishes and drinks by visitors using the stylus or with the touch of a finger, as well as a server connected to the terminals via a wireless channel information transfer with the ability to provide visitors with the information necessary for the formation of the order and individual packages additional uslug.RU 53126U1, A47F 10/06 and G06F 17/00, 25.11.2005. This system does not allow to monitor the entire process of order execution due to the lack of a cook terminal, and also does not allow to fully realize the capabilities of custom microcomputers. In addition, in this system there is no possibility of dividing orders between several visitors sitting at the same table.

The proposed technical solution is aimed at expanding the functionality of the claimed systems and increasing their efficiency.

This problem is solved due to the fact that the claimed system of servicing visitors to a restaurant or cafe, including individual terminals for visitors, is equipped with computers with touch controls made with the possibility of visitors choosing food and drinks with the touch of a finger or other object, while the server is made with the possibility of enterprise planning catering for purchases, accounting and statistics taking into account the tastes, needs and wishes of visitors can be performed with the exchange of messages between visitors, as well as the presence of a common chat facility for the institution / group of establishments. The claimed system can be additionally equipped with a special terminal for the cook and include a unified system for monitoring the time of execution of orders with the ability to view archived data to monitor the staff of the institution. Individual terminals may include a special magnetic card reader for paying orders and splitting visitors' bills. The server may contain a common database containing information about the menu, prices and offers of the institution, which will be available automatically from all user terminals. In addition, the system can provide visitors with the following additional functions: selection of music to play and voting for favorite songs, access to the global network at fairly high speeds, automatic taxi calling through the global network, and an electronic complaints and suggestions book.

The technical result provided by the given set of signs is the ability to communicate between restaurant and cafe visitors with each other and with the administration of the institution using personal messages and chat, visitors can access the global network at high speed through a wired connection of terminals, control the time of execution of orders and staff, the ability making changes to the menu automatically for all terminals through the use of a single database, increasing the efficiency of cooks by including in becoming cooks system devices, as well as the automatic separation and recording orders by equipping user terminals magnetic card readers.

The claimed technical solution is shown in figure 1, which schematically shows all its elements and the relationship between them.

The system includes a server computer 1, on which the general database of the system is located, as well as an administrator program that allows you to edit the menu, communicate with visitors and view information about orders. Chef's terminal 2 includes a mini-computer with touch control built into the chef's workplace, which allows the chef to track current orders and execute them in a timely manner. The client terminals 3, located at each table, consist of a mini-computer with touch control and are equipped with magnetic card readers for the convenience of receiving orders and splitting bills. The cashier's terminal 4, located at the entrance to the establishment, is a personal computer with a built-in magnetic card encoder, which allows the operator to program magnetic cards and count visitors.

All devices are interconnected into a single local network via wires, or wirelessly using network devices. Access rights in this network are differentiated: institution administrators cannot change databases, and users cannot change terminal settings.

This system works as follows. A visitor at the entrance to a restaurant or cafe receives a magnetic card with a unique number. Then he can independently choose and order any dishes from the menu through his card through the mobile terminal. Immediately after ordering, information about it enters the database and is displayed by the administrator and the cook. Each dish has a maximum cooking time, after which the user is prompted to answer: did the dish arrive on time? While waiting for a meal, the user can use any of the additional services: access to the global network, communication between tables and with the administration, voting for music, etc. At the end of a meal, the user can leave a review in the complaints and suggestions book. Upon leaving the institution, the user will be asked to pay for his order according to the individual number stored on the magnetic card. At any time, the manager or owner of the institution can view the database archive and thereby monitor the work of the staff.

Claims (6)

1. A multi-service system of automated service for visitors to a restaurant or cafe, including individual terminals for visitors, equipped with computers with touch controls, configured to allow visitors to select food and drinks with the touch of a finger or other object, while the server is configured to plan purchases, catering accounting and statistics taking into account the tastes, needs and wishes of visitors, characterized by the presence of special a terminal for the cook, which allows him to track orders in real time and monitor their implementation. 2. The system according to claim 1, characterized in that there is the possibility of exchanging messages between visitors and the administration, as well as the presence of a common chat for the institution / group of institutions. 3. The system according to claim 1, characterized by the presence on the server computer of its own database, accessible for all client terminals, made in such a way that when making changes to the menu on the server computer, these changes are automatically duplicated on user terminals. 4. The system according to claim 1, characterized by the presence of a unified system for monitoring the time of execution of orders with the ability to view archived data to control the staff of the institution. 5. The system according to claim 1, characterized by the presence of the following additional functions: the choice of the music to be played and voting for the songs you like, the automatic taxi call via the Internet, the electronic complaints and suggestions book, and high-speed Internet access. 7. The system according to claim 1, characterized in that it is possible to pay for the order with a magnetic card using a magnetic reader built into the client terminal.