MX2022003105A - Metodo y sistema para analisis proactivo de la relacion con el cliente. - Google Patents
Metodo y sistema para analisis proactivo de la relacion con el cliente.Info
- Publication number
- MX2022003105A MX2022003105A MX2022003105A MX2022003105A MX2022003105A MX 2022003105 A MX2022003105 A MX 2022003105A MX 2022003105 A MX2022003105 A MX 2022003105A MX 2022003105 A MX2022003105 A MX 2022003105A MX 2022003105 A MX2022003105 A MX 2022003105A
- Authority
- MX
- Mexico
- Prior art keywords
- signals
- client
- validated
- consolidated
- user interface
- Prior art date
Links
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3065—Monitoring arrangements determined by the means or processing involved in reporting the monitored data
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
- G06F11/3006—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
- G06F3/04845—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range for image manipulation, e.g. dragging, rotation, expansion or change of colour
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/54—Interprogram communication
- G06F9/542—Event management; Broadcasting; Multicasting; Notifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N20/00—Machine learning
- G06N20/20—Ensemble learning
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N7/00—Computing arrangements based on specific mathematical models
- G06N7/01—Probabilistic graphical models, e.g. probabilistic networks
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063114—Status monitoring or status determination for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N20/00—Machine learning
- G06N20/10—Machine learning using kernel methods, e.g. support vector machines [SVM]
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Theoretical Computer Science (AREA)
- Human Resources & Organizations (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Economics (AREA)
- Quality & Reliability (AREA)
- Development Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- Software Systems (AREA)
- Computing Systems (AREA)
- Educational Administration (AREA)
- Mathematical Physics (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
- Game Theory and Decision Science (AREA)
- Operations Research (AREA)
- Tourism & Hospitality (AREA)
- Data Mining & Analysis (AREA)
- Evolutionary Computation (AREA)
- Artificial Intelligence (AREA)
- Medical Informatics (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Human Computer Interaction (AREA)
- Multimedia (AREA)
- Probability & Statistics with Applications (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Algebra (AREA)
- Computational Mathematics (AREA)
- Mathematical Analysis (AREA)
- Mathematical Optimization (AREA)
- Pure & Applied Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
- Debugging And Monitoring (AREA)
- Computer And Data Communications (AREA)
Abstract
Un sistema de proveedor de servicios recibe datos de casos de un cliente desde un sistema de servicio al cliente. Los datos de vectores se recopilan de los datos de casos a través de la integración y agregación. Las señales de anomalías o sentimientos se detectan mediante el aprendizaje automático a partir de los datos de vectores integrados y agregados. Las señales se validan, consolidan y asocian con tipos de objeto de caso, contacto y cliente. Una interfaz de usuario presenta las señales validadas y consolidadas a los usuarios que toman medidas de manera proactiva con base en las señales. La interfaz de usuario incluye tableros, notificaciones e indicadores.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US16/570,432 US20210081293A1 (en) | 2019-09-13 | 2019-09-13 | Method and system for proactive client relationship analysis |
PCT/US2020/050182 WO2021050716A1 (en) | 2019-09-13 | 2020-09-10 | Method and system for proactive client relationship analysis |
Publications (1)
Publication Number | Publication Date |
---|---|
MX2022003105A true MX2022003105A (es) | 2022-05-30 |
Family
ID=74866461
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
MX2022003105A MX2022003105A (es) | 2019-09-13 | 2020-09-10 | Metodo y sistema para analisis proactivo de la relacion con el cliente. |
Country Status (9)
Country | Link |
---|---|
US (1) | US20210081293A1 (es) |
EP (1) | EP4028966A4 (es) |
JP (1) | JP7449371B2 (es) |
CN (1) | CN115039116A (es) |
AU (2) | AU2020347183A1 (es) |
BR (1) | BR112022004692A2 (es) |
CA (1) | CA3154383A1 (es) |
MX (1) | MX2022003105A (es) |
WO (1) | WO2021050716A1 (es) |
Families Citing this family (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US11264012B2 (en) * | 2019-12-31 | 2022-03-01 | Avaya Inc. | Network topology determination and configuration from aggregated sentiment indicators |
US11851096B2 (en) * | 2020-04-01 | 2023-12-26 | Siemens Mobility, Inc. | Anomaly detection using machine learning |
US11201966B1 (en) * | 2020-08-25 | 2021-12-14 | Bank Of America Corporation | Interactive voice response system with a real time conversation scoring module |
Family Cites Families (20)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20120137367A1 (en) * | 2009-11-06 | 2012-05-31 | Cataphora, Inc. | Continuous anomaly detection based on behavior modeling and heterogeneous information analysis |
US20120254333A1 (en) * | 2010-01-07 | 2012-10-04 | Rajarathnam Chandramouli | Automated detection of deception in short and multilingual electronic messages |
JP2012008947A (ja) * | 2010-06-28 | 2012-01-12 | Hitachi Ltd | 営業活動分析方法及び営業支援システム |
US8473624B2 (en) * | 2010-07-21 | 2013-06-25 | Nice Systems Ltd. | Method and system for routing text based interactions |
JP5496863B2 (ja) * | 2010-11-25 | 2014-05-21 | 日本電信電話株式会社 | 感情推定装置、その方法、プログラム及びその記録媒体 |
US8774369B2 (en) * | 2012-10-23 | 2014-07-08 | Telefonaktiebolaget L M Ericsson (Publ) | Method and system to provide priority indicating calls |
WO2014126576A2 (en) * | 2013-02-14 | 2014-08-21 | Adaptive Spectrum And Signal Alignment, Inc. | Churn prediction in a broadband network |
JP5994154B2 (ja) * | 2013-03-27 | 2016-09-21 | 東日本電信電話株式会社 | コンタクト支援システム、及びコンタクト支援方法 |
US9965524B2 (en) * | 2013-04-03 | 2018-05-08 | Salesforce.Com, Inc. | Systems and methods for identifying anomalous data in large structured data sets and querying the data sets |
US20150242856A1 (en) * | 2014-02-21 | 2015-08-27 | International Business Machines Corporation | System and Method for Identifying Procurement Fraud/Risk |
US10262298B2 (en) * | 2014-05-14 | 2019-04-16 | Successfactors, Inc. | Mobile dashboard for employee performance management tools |
JP5905651B1 (ja) * | 2014-07-30 | 2016-04-20 | 株式会社Ubic | 実績評価装置、実績評価装置の制御方法、および実績評価装置の制御プログラム |
US9824323B1 (en) * | 2014-08-11 | 2017-11-21 | Walgreen Co. | Gathering in-store employee ratings using triggered feedback solicitations |
US20170061344A1 (en) * | 2015-08-31 | 2017-03-02 | Linkedin Corporation | Identifying and mitigating customer churn risk |
US10636047B2 (en) * | 2015-09-09 | 2020-04-28 | Hartford Fire Insurance Company | System using automatically triggered analytics for feedback data |
JP6035404B1 (ja) * | 2015-11-17 | 2016-11-30 | 日本生命保険相互会社 | 訪問準備システム |
US20170316438A1 (en) * | 2016-04-29 | 2017-11-02 | Genesys Telecommunications Laboratories, Inc. | Customer experience analytics |
US11232465B2 (en) * | 2016-07-13 | 2022-01-25 | Airship Group, Inc. | Churn prediction with machine learning |
US10045218B1 (en) * | 2016-07-27 | 2018-08-07 | Argyle Data, Inc. | Anomaly detection in streaming telephone network data |
US10771313B2 (en) * | 2018-01-29 | 2020-09-08 | Cisco Technology, Inc. | Using random forests to generate rules for causation analysis of network anomalies |
-
2019
- 2019-09-13 US US16/570,432 patent/US20210081293A1/en active Pending
-
2020
- 2020-09-10 JP JP2022516158A patent/JP7449371B2/ja active Active
- 2020-09-10 AU AU2020347183A patent/AU2020347183A1/en not_active Abandoned
- 2020-09-10 MX MX2022003105A patent/MX2022003105A/es unknown
- 2020-09-10 BR BR112022004692A patent/BR112022004692A2/pt unknown
- 2020-09-10 WO PCT/US2020/050182 patent/WO2021050716A1/en unknown
- 2020-09-10 CN CN202080079645.2A patent/CN115039116A/zh active Pending
- 2020-09-10 CA CA3154383A patent/CA3154383A1/en active Pending
- 2020-09-10 EP EP20862861.0A patent/EP4028966A4/en active Pending
-
2024
- 2024-04-11 AU AU2024202373A patent/AU2024202373A1/en active Pending
Also Published As
Publication number | Publication date |
---|---|
CA3154383A1 (en) | 2021-03-18 |
JP7449371B2 (ja) | 2024-03-13 |
CN115039116A (zh) | 2022-09-09 |
US20210081293A1 (en) | 2021-03-18 |
EP4028966A1 (en) | 2022-07-20 |
AU2020347183A1 (en) | 2022-04-28 |
JP2022548251A (ja) | 2022-11-17 |
EP4028966A4 (en) | 2023-10-11 |
WO2021050716A1 (en) | 2021-03-18 |
BR112022004692A2 (pt) | 2022-06-14 |
AU2024202373A1 (en) | 2024-05-02 |
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