MX2021016112A - Proporcionar servicio a maquinas bancarias automatizadas. - Google Patents

Proporcionar servicio a maquinas bancarias automatizadas.

Info

Publication number
MX2021016112A
MX2021016112A MX2021016112A MX2021016112A MX2021016112A MX 2021016112 A MX2021016112 A MX 2021016112A MX 2021016112 A MX2021016112 A MX 2021016112A MX 2021016112 A MX2021016112 A MX 2021016112A MX 2021016112 A MX2021016112 A MX 2021016112A
Authority
MX
Mexico
Prior art keywords
providing service
automated banking
banking machines
task
endpoint
Prior art date
Application number
MX2021016112A
Other languages
English (en)
Inventor
James Meek
Scott Witzke
Shawn Reynolds
Kenneth W Zahorec
James Kunc
Original Assignee
Diebold Nixdorf Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Diebold Nixdorf Inc filed Critical Diebold Nixdorf Inc
Publication of MX2021016112A publication Critical patent/MX2021016112A/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G06Q10/0875—Itemisation or classification of parts, supplies or services, e.g. bill of materials
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Educational Administration (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Game Theory and Decision Science (AREA)
  • Finance (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

En el presente documento se describen técnicas que emplean un motor de datos para proporcionar mantenimiento a terminales como cajeros automáticos bancarios. Por ejemplo, cuando se va a realizar una tarea de mantenimiento, se determinan la habilidad y las piezas apropiadas para completar la tarea. Se selecciona un técnico de mantenimiento para realizar la tarea de mantenimiento, que es el técnico más cercano a la terminal y que tiene la habilidad y la pieza adecuadas. El motor de datos también funciona para recopilar y correlacionar datos de los diversos componentes de la terminal y determinar acciones predictivas y proactivas para mantener los componentes.
MX2021016112A 2019-06-24 2020-06-24 Proporcionar servicio a maquinas bancarias automatizadas. MX2021016112A (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201962865589P 2019-06-24 2019-06-24
PCT/US2020/039331 WO2020263956A1 (en) 2019-06-24 2020-06-24 Providing service to automated banking machines

Publications (1)

Publication Number Publication Date
MX2021016112A true MX2021016112A (es) 2022-03-11

Family

ID=74059826

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2021016112A MX2021016112A (es) 2019-06-24 2020-06-24 Proporcionar servicio a maquinas bancarias automatizadas.

Country Status (6)

Country Link
US (1) US20220358470A1 (es)
EP (1) EP3987468B1 (es)
BR (1) BR112021026152A2 (es)
CA (1) CA3145198A1 (es)
MX (1) MX2021016112A (es)
WO (1) WO2020263956A1 (es)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20220405727A1 (en) * 2021-06-21 2022-12-22 Capital One Services, Llc Terminal management system

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5451757A (en) * 1990-04-22 1995-09-19 Brink's Incorporated Apparatus and method for controlled access to a secured location
IL138828A (en) * 2000-10-03 2005-07-25 Clicksoftware Technologies Ltd Method and system for assigning human resources to provide services
US7604164B2 (en) * 2004-05-25 2009-10-20 Diebold Self-Service Systems Division Of Diebold, Incorporated Cash dispensing automated banking machine diagnostic system and method
US7373361B2 (en) * 2004-09-23 2008-05-13 Airclic, Inc. Mobile process automation method
US20110112943A1 (en) * 2009-11-09 2011-05-12 Dietz Jay B Location-based mobile workforce management system
US20140236778A1 (en) * 2013-02-19 2014-08-21 Anthony Villardito Truck inventory locator
JP6503664B2 (ja) * 2014-09-11 2019-04-24 沖電気工業株式会社 媒体処理装置及び媒体取引装置
WO2017087566A1 (en) * 2015-11-16 2017-05-26 Civiq Smartscapes, Llc Techniques and systems for servicing a personal communication structure (pcs)
US10565816B2 (en) * 2017-07-21 2020-02-18 Ncr Corporation Kiosk locating and directing system
US11120904B2 (en) * 2018-12-26 2021-09-14 General Electric Company Imaging modality maintenance smart dispatch systems and methods

Also Published As

Publication number Publication date
EP3987468A4 (en) 2023-04-12
BR112021026152A2 (pt) 2022-06-07
US20220358470A1 (en) 2022-11-10
EP3987468A1 (en) 2022-04-27
EP3987468B1 (en) 2024-04-24
CA3145198A1 (en) 2020-12-30
WO2020263956A1 (en) 2020-12-30

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