KR920009253A - 호출 분배 시스템 - Google Patents
호출 분배 시스템 Download PDFInfo
- Publication number
- KR920009253A KR920009253A KR1019900015838A KR900015838A KR920009253A KR 920009253 A KR920009253 A KR 920009253A KR 1019900015838 A KR1019900015838 A KR 1019900015838A KR 900015838 A KR900015838 A KR 900015838A KR 920009253 A KR920009253 A KR 920009253A
- Authority
- KR
- South Korea
- Prior art keywords
- node
- distribution system
- call distribution
- nodes
- activity
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5237—Interconnection arrangements between ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
- H04Q3/66—Traffic distributors
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13146—Rerouting upon blocking/overload, rearrangement
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13176—Common channel signaling, CCS7
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13344—Overflow
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Monitoring And Testing Of Exchanges (AREA)
Abstract
내용 없음
Description
본 내용은 요부공개 건이므로 전문내용을 수록하지 않았음
제1도는 서로 연결된 5개의 전환 교환기가 갖는 활동도 값을 나타낸 도면,
제2도는 서로 연결된 5개의 전화교환기를 나타낸 도면.
Claims (4)
- 트래픽을 받아들일 수 있고, 이 트래픽을 노드들중 한 노드로 보내겠끔 경로를 재설정할 수 있는 다수의 전환 교환기 또는 노드(1내지 5)를 갖춘 자동 호출 분배 시스템에 있어서, 각 노드는 이 노드에 의해 처리될 트래픽량에 따른 활동도 값을 계산하여 이 활동도 값을 통신망내의 다른 노드로 보내 임계값을 계산해내는 수단을 구비하여 임계값 이상의 활동도 값을 갖는 노드를 향해 호출의 경로를 재설정하지 않도록 한 것을 특징으로 하는 자동 호출 분배 시스템.
- 제1항에 있어서, 각 노드는 송신 노드의 식별부와 활동도값을 지시하는 메시지를 다른 노드로 주기적으로 보내고, 다른 노드들에 의해 보내진 활동도 값에 응답해서 평균활동도 값을 계산하는 것을 특징으로 하는 자동 호출 분배 시스템.
- 제2항에 있어서, 각 활동도 값은 정수로서 산출되며, 각 노드는 상기 활동도 값의 평균값을 정수로 계산해내는 것을 특징으로 하는 자동 호출 분배 시스템.
- 제3항에 있어서, 각 노드는 계산된 평균값에 정수를 가산해서 임계값을 취하는 것을 특징으로 하는 자동 호출 분배 시스템.※ 참고사항 : 최초출원 내용에 의하여 공개되는 것임.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB89225296 | 1989-10-06 | ||
GB898922529A GB8922529D0 (en) | 1989-10-06 | 1989-10-06 | Call distribution system |
Publications (1)
Publication Number | Publication Date |
---|---|
KR920009253A true KR920009253A (ko) | 1992-05-28 |
Family
ID=10664162
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
KR1019900015838A KR920009253A (ko) | 1989-10-06 | 1990-10-05 | 호출 분배 시스템 |
Country Status (10)
Country | Link |
---|---|
EP (1) | EP0421583A1 (ko) |
JP (1) | JPH03184457A (ko) |
KR (1) | KR920009253A (ko) |
CN (1) | CN1050803A (ko) |
AU (1) | AU6137090A (ko) |
CA (1) | CA2027081A1 (ko) |
FI (1) | FI904920A0 (ko) |
GB (2) | GB8922529D0 (ko) |
IE (1) | IE902848A1 (ko) |
PT (1) | PT95287A (ko) |
Families Citing this family (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE4109534A1 (de) * | 1991-03-22 | 1992-09-24 | Siemens Ag | Kommunikationsanlage |
GB9204300D0 (en) * | 1992-02-28 | 1992-04-08 | Plessey Telecomm | Distributed call processing |
US5450482A (en) * | 1992-12-29 | 1995-09-12 | At&T Corp. | Dynamic network automatic call distribution |
NL9401245A (nl) * | 1994-07-29 | 1996-03-01 | Nederland Ptt | Communicatiestelsel met wachtrijen. |
DE4430993C1 (de) * | 1994-08-31 | 1995-10-26 | Siemens Ag | Verfahren zur adaptiven Wegesuche in einem Kommunikationsnetz |
NZ313240A (en) | 1995-07-21 | 1998-08-26 | British Telecomm | Controlling call acceptance in a telecommunications network by measuring volume of traffic |
DE19535958C2 (de) * | 1995-09-27 | 1998-05-14 | Siemens Ag | Verfahren zur Ermittlung von freien Agenten-Kommunikationsendgeräten in Kommunikationsnetzen mit einer automatischen Anrufverteilung |
FR2824980B1 (fr) * | 2001-05-15 | 2004-08-06 | C3T | Procede et dispositif de gestion de communication multimedia |
GB0130729D0 (en) | 2001-12-21 | 2002-02-06 | Marconi Comm Ltd | Communication network |
DE102004055494B4 (de) | 2004-11-17 | 2007-11-08 | Siemens Ag | Verfahren zur Weiterleitung eines Rufes in einem der direkt kommunizierenden Kommunikationsnetzwerk und Kommunikationskomponente für ein direkt kommunizierendes Kommunikationsnetzwerk |
CN106303112B (zh) * | 2015-06-09 | 2019-08-09 | 阿里巴巴集团控股有限公司 | 一种话务均衡方法及装置 |
CN106303113B (zh) * | 2015-06-23 | 2019-11-08 | 阿里巴巴集团控股有限公司 | 一种分流方法和设备 |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4737983A (en) * | 1985-10-02 | 1988-04-12 | American Telephone And Telegraph Company Communications, Inc. | Automatic call distributor telephone service |
US4704724A (en) * | 1985-12-05 | 1987-11-03 | Bell Communications Research, Inc. | Routing of network traffic |
FR2610161B1 (fr) * | 1987-01-23 | 1994-03-25 | Telic Alcatel | Procede de routage des communications pour reseau d'autocommutateurs temporels numeriques |
-
1989
- 1989-10-06 GB GB898922529A patent/GB8922529D0/en active Pending
-
1990
- 1990-08-03 EP EP90308557A patent/EP0421583A1/en not_active Withdrawn
- 1990-08-03 GB GB9017080A patent/GB2236641B/en not_active Expired - Fee Related
- 1990-08-07 IE IE284890A patent/IE902848A1/en unknown
- 1990-08-27 AU AU61370/90A patent/AU6137090A/en not_active Abandoned
- 1990-09-11 PT PT95287A patent/PT95287A/pt not_active Application Discontinuation
- 1990-10-05 FI FI904920A patent/FI904920A0/fi not_active IP Right Cessation
- 1990-10-05 JP JP2268239A patent/JPH03184457A/ja active Pending
- 1990-10-05 KR KR1019900015838A patent/KR920009253A/ko not_active Application Discontinuation
- 1990-10-05 CA CA002027081A patent/CA2027081A1/en not_active Abandoned
- 1990-10-06 CN CN90108270A patent/CN1050803A/zh active Pending
Also Published As
Publication number | Publication date |
---|---|
GB8922529D0 (en) | 1989-11-22 |
PT95287A (pt) | 1992-05-29 |
IE902848A1 (en) | 1991-04-10 |
AU6137090A (en) | 1991-04-11 |
GB9017080D0 (en) | 1990-09-19 |
EP0421583A1 (en) | 1991-04-10 |
CA2027081A1 (en) | 1991-04-07 |
JPH03184457A (ja) | 1991-08-12 |
FI904920A0 (fi) | 1990-10-05 |
CN1050803A (zh) | 1991-04-17 |
GB2236641A (en) | 1991-04-10 |
GB2236641B (en) | 1994-06-29 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
WITB | Written withdrawal of application |