FI904920A0 - Telefonsamtals distribueringssystem. - Google Patents

Telefonsamtals distribueringssystem.

Info

Publication number
FI904920A0
FI904920A0 FI904920A FI904920A FI904920A0 FI 904920 A0 FI904920 A0 FI 904920A0 FI 904920 A FI904920 A FI 904920A FI 904920 A FI904920 A FI 904920A FI 904920 A0 FI904920 A0 FI 904920A0
Authority
FI
Finland
Prior art keywords
telefonsamtals
distribueringssystem
telefonsamtals distribueringssystem
Prior art date
Application number
FI904920A
Other languages
English (en)
Inventor
Christopher David Sharp
Richard John Torr
Keith Martin Lane
Stephen Ian Martin
Godfrey Wingfield
Original Assignee
Plessey Telecomm
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Plessey Telecomm filed Critical Plessey Telecomm
Publication of FI904920A0 publication Critical patent/FI904920A0/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H04Q3/66—Traffic distributors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13146—Rerouting upon blocking/overload, rearrangement
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13344—Overflow
FI904920A 1989-10-06 1990-10-05 Telefonsamtals distribueringssystem. FI904920A0 (fi)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB898922529A GB8922529D0 (en) 1989-10-06 1989-10-06 Call distribution system

Publications (1)

Publication Number Publication Date
FI904920A0 true FI904920A0 (fi) 1990-10-05

Family

ID=10664162

Family Applications (1)

Application Number Title Priority Date Filing Date
FI904920A FI904920A0 (fi) 1989-10-06 1990-10-05 Telefonsamtals distribueringssystem.

Country Status (10)

Country Link
EP (1) EP0421583A1 (fi)
JP (1) JPH03184457A (fi)
KR (1) KR920009253A (fi)
CN (1) CN1050803A (fi)
AU (1) AU6137090A (fi)
CA (1) CA2027081A1 (fi)
FI (1) FI904920A0 (fi)
GB (2) GB8922529D0 (fi)
IE (1) IE902848A1 (fi)
PT (1) PT95287A (fi)

Families Citing this family (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE4109534A1 (de) * 1991-03-22 1992-09-24 Siemens Ag Kommunikationsanlage
GB9204300D0 (en) * 1992-02-28 1992-04-08 Plessey Telecomm Distributed call processing
US5450482A (en) * 1992-12-29 1995-09-12 At&T Corp. Dynamic network automatic call distribution
NL9401245A (nl) * 1994-07-29 1996-03-01 Nederland Ptt Communicatiestelsel met wachtrijen.
DE4430993C1 (de) * 1994-08-31 1995-10-26 Siemens Ag Verfahren zur adaptiven Wegesuche in einem Kommunikationsnetz
JPH11509700A (ja) * 1995-07-21 1999-08-24 ブリティッシュ・テレコミュニケーションズ・パブリック・リミテッド・カンパニー 遠隔通信網において呼の受取りを制御する方法および装置
DE19535958C2 (de) * 1995-09-27 1998-05-14 Siemens Ag Verfahren zur Ermittlung von freien Agenten-Kommunikationsendgeräten in Kommunikationsnetzen mit einer automatischen Anrufverteilung
FR2824980B1 (fr) * 2001-05-15 2004-08-06 C3T Procede et dispositif de gestion de communication multimedia
GB0130729D0 (en) 2001-12-21 2002-02-06 Marconi Comm Ltd Communication network
DE102004055494B4 (de) * 2004-11-17 2007-11-08 Siemens Ag Verfahren zur Weiterleitung eines Rufes in einem der direkt kommunizierenden Kommunikationsnetzwerk und Kommunikationskomponente für ein direkt kommunizierendes Kommunikationsnetzwerk
CN106303112B (zh) * 2015-06-09 2019-08-09 阿里巴巴集团控股有限公司 一种话务均衡方法及装置
CN106303113B (zh) * 2015-06-23 2019-11-08 阿里巴巴集团控股有限公司 一种分流方法和设备

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US4704724A (en) * 1985-12-05 1987-11-03 Bell Communications Research, Inc. Routing of network traffic
FR2610161B1 (fr) * 1987-01-23 1994-03-25 Telic Alcatel Procede de routage des communications pour reseau d'autocommutateurs temporels numeriques

Also Published As

Publication number Publication date
PT95287A (pt) 1992-05-29
CA2027081A1 (en) 1991-04-07
AU6137090A (en) 1991-04-11
IE902848A1 (en) 1991-04-10
GB2236641B (en) 1994-06-29
GB8922529D0 (en) 1989-11-22
GB2236641A (en) 1991-04-10
JPH03184457A (ja) 1991-08-12
GB9017080D0 (en) 1990-09-19
CN1050803A (zh) 1991-04-17
KR920009253A (ko) 1992-05-28
EP0421583A1 (en) 1991-04-10

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Legal Events

Date Code Title Description
FD Application lapsed
MM Patent lapsed

Owner name: GEC PLESSEY TELECOMMUNICATIONS LIMITED