KR20230075866A - CCTV footage checking system inside the store - Google Patents

Abstract

The present invention discloses a customer management system through real-time congestion degree provision information of a store and a method thereof. The customer management system through the real-time congestion degree provision information of the store of the present invention comprises any one or one or more among a real-time image, sound, temperature, humidity, noise level, illumination, carbon dioxide amount, and payment terminal photographed inside/outside a store of a service provision business. (Continued on the back). Therefore, the present invention is capable of having an advantage in enabling store management to be performed more efficiently.

Description

CCTV footage checking system inside the store}

The present invention provides consumers with CCTV image data inside the store through a server, so that consumers can check the store's internal environment and make efficient visits, and the store also provides CCTV images to perform store management more efficiently. There are advantages to being able to do it. However, there are a number of applications such as a system that provides information such as the degree of congestion inside a store through CCTV images to consumers. Therefore, it is a specific method or process in which the consumer can directly select and check the CCTV inside the store.

In general, only store personnel such as store managers or security companies could check the CCTV inside the store. Consumers did not know the environment inside the store until they directly visited it, and there were problems such as wasting time when it was crowded during the visit.

Service providers in the form of offline stores are frequently visited by consumers and have different levels of congestion depending on the time of day, so customers who are service users have the inconvenience of having to wait for minutes to tens of minutes before receiving services.

For example, in the case of restaurants, the waiting time is longer due to the number of customers visiting during lunch or dinner time, but the waiting time is shortened as the congestion eases outside the lunch or dinner time, so prompt service is provided. It is possible, and in the case of banks and government offices, it is impossible to specify the degree of congestion by day and hour, so there is a disadvantage of visiting and waiting.

In order to solve this problem, banks, government offices, hospitals and large-scale restaurants are issuing queue tickets to customers in order of visit and providing services to customers who have them in order. Since the service provider must provide a separate waiting room, and customers cannot do anything else during the waiting time, there is a great problem of inconvenience and dissatisfaction.

In addition, service providers do not require a large number of service providers as well as low customer facility usage during times when customers are not visiting, that is, when the level of congestion is low. There was a problem that increased the economic burden because it was difficult to operate efficiently because the size of the facility and the number of service providers had to be expanded.

In order to solve the problems, by providing customers with CCTV video data inside the store through the server, which could only be checked by existing officials, consumers can check the store's internal environment and make efficient visits, and the store also provides CCTV video. However, it has the advantage of being able to perform store management more efficiently.

In particular, the present invention not only enables economical operation by using computers connected to the Internet, including existing equipment installed in most stores that provide various services, such as CCTVs for crime prevention or real-time video recording devices, but also enables consumption and It is to provide a customer management system through the provision of real-time congestion information in stores where consumers can organically determine supply and expect economic effects along with pleasant services.

In the present invention, a service user can select an optimal store by receiving a plurality of store information (CCTV video, voice, noise level, illumination, on/off time, mood, breaking time, etc.) in real time, and the store situation is not known. It is to provide a customer management system through the provision of real-time congestion information of the store that can solve various inconveniences and disadvantages used in the store.

In addition, based on the collected information, it is possible to implement a smart customer management system by analyzing consumer patterns and tastes through statistics. For example, in the case of a service provider, by using a recognition device or software capable of recognizing objects or people, age, gender, companion, waiting time, time sitting at a table, etc. are analyzed and identified, and based on that information, the service provider organically It is to provide a customer management system through the provision of real-time congestion information in stores that can easily identify and respond to customer inconveniences and provide personal service.

The customer management system through the provision of real-time congestion information of a store according to an embodiment of the present invention for realizing the above object provides real-time information together with a digitized congestion index in the store to a plurality of user terminals connected to a wired or wireless network to provide service. In the customer management system through the provision of real-time congestion information of the store that enables the use of the store, it is connected to the wired/wireless network and is installed in the store to record a real-time video, a recording camera, a microphone for measuring sound and noise, a payment terminal, an air pollution detection sensor, a temperature sensor, a humidity sensor, a carbon dioxide sensor, an audio device, and a service providing terminal that is any one of a computer or a mobile communication terminal connected to an illuminance measuring sensor for detecting brightness; An extraction module that processes real-time information including real-time videos taken inside and outside the store of the service provider, sound, temperature, humidity, noise level, illumination level, carbon dioxide amount, and payment terminal, and recognizes visitors in the store and calculates congestion per unit time. A real-time analysis server consisting of a congestion calculation module to perform; Store name, location information, menu information, order information, reservation information, A store database module that receives, classifies, processes, and stores store information including any one or more of usage hours, event information, and real-time information, and any one or more of gender, age, contact information, activity area, and preference for authenticated users A database server comprising a customer database module for receiving, classifying, processing, and storing customer information including customer information, and a geographic information database module for guiding geography based on the location of the service provider and the location of the user terminal; It is operated in conjunction with the database server and receives a request for a condition selected from store name, area name, event, and usage time from a user terminal, which is either a computer or a mobile communication terminal capable of inputting and outputting information by accessing the wired/wireless network. A store selection module that matches and provides the information, a relay module that provides congestion information along with the extracted store information and real-time information of the selected store acquired through the real-time analysis server, and payment, cancellation, reservation, An order processing module that requests any one of the visit information, processes the received information, and transmits a message to the corresponding service providing terminal and the corresponding user terminal, and the location of the store on the map along with the store extraction information requested from the user terminal It includes a management server consisting of one or more modules among navigation modules that display and provide information, and the management server selects among first-come-first-served basis, discount, lottery, gift presentation, usage time, menu name, and location at the request of the service providing terminal. Further comprising an event module that receives event information including any one and selectively provides it to the requesting user terminal, and the congestion calculation module is connected to at least one of a camera installed in the store or a payment terminal to recognize a person or make a payment. The information is collected and the congestion per unit time is calculated and processed, but the information reserved through the order processing module is collected and reflected in the congestion level, and the congestion level of each store is digitized and, if the congestion level is higher than the preset standard, information on similar nearby stores is extracted. It includes a configuration that is operated in conjunction with a similar store recommendation module that guides you through the process.

As another preferred feature of the present invention, the management server receives event information including any one of first-come-first-served basis, discount, lottery, gift presentation, usage time, menu name, and location at the request of the service providing terminal, and requests the user terminal The congestion calculation module is connected to one or more of a camera installed in the store or a payment terminal to recognize a person or collect payment information to calculate and process the congestion per unit time, but to process the order. Information reserved through the module is collected and reflected in the congestion level, and the congestion level of each store is digitized and operated in conjunction with a similar store recommendation module that extracts and guides adjacent similar store information when the congestion level exceeds a predetermined standard.

As another preferred feature of the present invention, the service providing terminal includes an image recognition module for image recognition of product information inside the store; It includes a homepage uploading module for classifying and processing the recognition information extracted through the image recognition module and uploading it to a web page in real time.

As another preferred feature of the present invention, the management server collects location information from the user terminal and collects location information from the user terminal or a push advertisement module that forcibly transmits store information or event information for an adjacent service provider. It is to include any one or both of customer attraction modules requesting event generation to a service providing terminal of a nearby store.

As another preferred feature of the present invention, the database server includes a geographic information database module that displays the location of a service provider on a map, and the management server stores store extraction information requested from a user terminal on a map. It further includes a navigation module that displays and provides store location information.

As another preferred feature of the present invention, the management server connects to a billing server that performs a payment process when receiving a reservation from a user terminal through the order processing module, and transmits payment approval information and reservation approval completion information of the billing server to the It has a configuration that includes a payment and billing module provided to a service providing terminal and a user terminal.

A customer management system through the provision of real-time congestion information of a store according to a preferred embodiment of the present invention for realizing the above object is a store name, location information, menu information, and order from a service provider connected through a service providing terminal. Store information including any one or more of information, reservation information, usage time, event information, and real-time information, and any one or more of gender, age, contact information, activity area, preference, and login information from customers accessed through user terminals A first step of receiving customer information to be input, classifying, processing, and storing it in a database server; A second step of recognizing and processing visitors in the store through real-time information provided through the service providing terminal and calculating and processing the degree of congestion in the real-time analysis server; Store information that matches the selected condition from the authenticated user terminal, together with the congestion index and real-time information for the corresponding store are collected and provided to the user terminal, and any one of payment, cancellation, reservation, and visit information from the user terminal A third step of requesting and processing the received information as a result and providing the processing result from the management server to the corresponding service providing terminal and the corresponding user terminal;

As a preferred feature of the present invention, in the third step, the management server collects location information of the user terminal, searches for store information nearby based on the current location of the user terminal, and provides it to the user terminal. It is composed of.

As another preferred feature of the present invention, the management server collects location information of the user terminal, requests the generation of an event to a service providing terminal of a nearby store near the user terminal, and further includes the process of feeding back the event to the user terminal when an event occurs. It is composed of.

As another preferred feature of the present invention, in the third step, the management server loads a map application upon request from the user terminal to provide location guidance of stores around the user terminal or a specific store. there is.

As another preferred feature of the present invention, the real-time information includes any one or more of images captured inside and outside the store, sound, temperature, humidity, noise level, illumination level, amount of carbon dioxide, and payment terminal.

According to the customer management system through the provision of real-time congestion information of a store according to the present invention, customers can check the situation of a store they want to visit through real-time information including videos, so that the customer has to wait for a long time according to the congestion level when visiting. In addition, useful effects are expected to increase satisfaction as visits can be made according to the desired time or conditions. In other words, previous store visits or phone calls (limitation of explaining store conditions due to voice transmission and difficulty in connecting by phone in case of busy stores) or homepage (not only do not provide real-time store conditions, but also obtain desired information due to insufficient and unnecessary information). Difficulty), etc., and there are limitations in checking the inconvenience and store information, but this can be solved.

For example, price discounts, coupons, and event benefits can be given as shop visits can be induced during free time, and service simplification, price differentiation, or other affiliated stores can be recommended or guided during times of high congestion. will be.

In addition, service providers can relieve the economic burden of excessive facilities and manpower expansion by distributing and attracting customers to free time zones rather than concentrating customers only at specific time zones. A useful effect that can induce an increase is expected.

Features and advantages of the present invention will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Prior to this, the terms or words used in this specification and claims should not be interpreted in a conventional and dictionary sense, and the inventor may appropriately define the concept of the term in order to explain his or her invention in the best way. It should be interpreted as a meaning and concept consistent with the technical idea of the present invention based on the principle that there is.

1 is a schematic configuration diagram to explain a customer management system through the provision of real-time congestion information of a store according to the present invention;
Figure 2 is a flow chart for explaining a customer management method through the provision of real-time congestion information of a store according to the present invention;
Figure 3 is a block diagram for explaining a service providing terminal in the customer management system through the provision of real-time congestion information of the store according to the present invention.

Hereinafter, the configuration and operation of an embodiment of the present invention will be described in detail with reference to the accompanying drawings. However, it is not intended to limit the present invention to a specific disclosure, and it should be understood to include all changes, equivalents, or substitutes included in the spirit and technical scope of the present invention.

In this application, terms such as "comprise" or "having" are intended to designate that a feature, step, operation, component, part, or combination thereof described in the specification exists, but one or more other features, steps, or operations However, it should be understood that it does not preclude in advance the possibility of the presence or addition of components, parts, or combinations thereof. That is, throughout the specification, when a certain component is said to "include", it means that it may further include other components without excluding other components unless otherwise stated.

In addition, unless otherwise defined, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which the present invention belongs. Terms such as those defined in commonly used dictionaries should be interpreted as having a meaning consistent with the meaning in the context of the related art, and unless explicitly defined in this application, it should not be interpreted in an ideal or excessively formal meaning. don't

Here, repeated descriptions, well-known functions that may unnecessarily obscure the subject matter of the present invention, and specific descriptions of configurations are omitted in order not to obscure the subject matter of the present invention. Embodiments of the present invention are provided to more completely explain the present invention to those skilled in the art. Accordingly, the shapes and sizes of elements in the drawings may be exaggerated for clarity.

1 is a block diagram schematically shown to explain a customer management system through the provision of real-time congestion information of a store according to the present invention. In the drawing, a service providing terminal (3) operated by a store, a user terminal (5) possessed by customers (customers), a wired and wireless network (7), an extraction module (11), a congestion calculation module (13), and a similar store recommendation module (15), real-time analysis server 10 that analyzes the situation in the store in real time and calculates and processes the degree of congestion, store devi module 31 that classifies and stores information about a plurality of stores, and personal information of customers A database server 30 composed of a customer database module 33 that classifies and stores location information and a geographic information database module 35 equipped with software for map and route guidance to provide location-based route guidance services. A store selection module 51 that loads information and a web page so that a desired store can be selected, a relay module 52 that provides various information including real-time information within a store selected by the user, and selection of stores provided to the user An order processing module 53 that requests and processes orders, an event module 54 that generates various events, and a push advertisement module that performs store advertisements based on geography (55) and users located around a specific store A customer attraction module 56 for performing advertisements based on the location information of the terminal 5 and a navigation module 57 for providing route guidance services for stores selected by the user based on geography and services selected by the user. Real-time congestion of the store consisting of the management server 50 composed of the payment and billing module 58 that performs payment according to use and the billing server 60, which is a server of a financial institution operated in conjunction with the payment and billing module 58 A customer management system through information provision is shown.

Figure 2 is a flow chart for explaining a customer management method through the provision of real-time congestion information of the store according to the present invention. In the drawing, store information of service providers connected through the service providing terminal 3 provided in each store and information of users who are customers to use these service providers are uploaded through the user terminal 5 and classified and processed. The first step (s10) of storing in the database server 30, the second step (s20) of analyzing and calculating the congestion level in the store based on the real-time information within the store, and matching with the conditions selected in the user terminal (5) The basic configuration is the third step (s30) of providing the results selected by the user to the service providing terminal (3) and the user terminal (5) in the management server (50), which collects and provides congestion and real-time information along with store information. and, optionally, a fourth step (s40) of searching for store information in the vicinity where the user is located based on the location information of the user terminal 5 and providing the information to the user terminal 5 or the user terminal.

A fifth step (s50) of requesting event generation from the service providing terminal 3 of a store near the user based on the location information of (5) and feeding back the event to the user terminal 5 when an event occurs (s50) or the user terminal 5 ) at the request of the user, loading the map application to provide real-time congestion information of the store, which optionally includes a sixth step of providing directions to nearby stores or specific store locations based on the user's current location. A customer management method is shown.

Figure 3 is a block diagram for explaining a service providing terminal in the customer management system through the provision of real-time congestion information of the store according to the present invention.

In the drawing, the image recognition module 3a, which is connected online to the wired/wireless network 7 and operated in conjunction with the image recognition module 3a, which photographs and recognizes products or information boards displayed in the store, and services for products recognized through the image recognition module 3a. A service providing terminal 3 including an uploading module 3b for synchronizing product information of an offline store and an online homepage by updating a provider's homepage is shown.

Hereinafter, the configuration of the customer management system through the provision of real-time congestion information of a store according to the present invention with reference to FIG. 1 will be described in detail.

The customer management system through the provision of real-time congestion information of a store according to the present invention largely consists of a service providing terminal (3), a user terminal (5), a wired and wireless network (7), a real-time analysis server (10), a database server (30), and management. It consists of a server 60.

The service providing terminal (3) is operated by connecting to a wired or wireless network such as a mobile communication network, an Internet network or Wi-Fi and WiBro. This service providing terminal (3) is operated by connecting to a wired and wireless network (7), Cameras such as IP cameras or CCTVs installed outside to record real-time videos, microphones to measure sound and noise, payment terminals installed inside stores, detection sensors to detect air pollution levels in stores, and temperature measurements in stores temperature sensor to measure the humidity inside the store, a carbon dioxide sensor to measure the amount of carbon dioxide saturation in the store, an audio device installed inside the store that outputs sound such as music, and detects the brightness inside the store Any one of a computer or a mobile communication terminal connected to one or more of the illuminance measuring sensors may be used.

On the other hand, a camera that is connected to the service providing terminal 3 and takes pictures of the inside or outside of the store may be modulated by a video recording program during transmission. This is because there is a risk of personal information being exposed when the captured video is transmitted as it is, so the face or image of the visitor may be mosaic or blurred, and the voice may be tampered with. Since such a modulation program can be processed by a program loaded in a photographing camera or loaded in the service providing terminal 3 and implemented by a known technique, a detailed description thereof will be omitted.

In addition, the service providing terminal 3 in the present invention includes an image recognition module 3a for image recognition of information on items displayed inside a store of a service provider and recognition information extracted through the image recognition module 3a. It may be configured to further include a homepage uploading module 3b for classifying and uploading to a web page in real time. Through this image recognition module (3a), the user, a customer, can check the stock availability of the displayed products sold in the store, which is an offline store, in real time by visiting the store's website, so the service provider can check the stock availability. Not only can it be easily identified, but also convenience in use can be enhanced by allowing customers to easily grasp the inventory status. In particular, a user who is a customer accesses a homepage of a service provider using the user terminal 5 to determine whether or not there is an actual displayed product, and also obtains information about the product through a photographed image.

The user terminal 5 may be a computer or a mobile communication terminal capable of inputting and outputting information by accessing the wired/wireless network 7 online, and preferably a portable communication device such as a portable smart phone is used.

That is, the user terminal 5 in the present invention is operated in conjunction with the management server 50 described later to enable bidirectional data communication through a wired or wireless network 7 such as an Internet network or a mobile communication network, and the management server ( 50) is provided with store-related information and includes ordering and payment methods.

This user terminal 5 can access the management server 50 through the wired/wireless network 7, receives and confirms store-related information collected and organized from the management server 50, and then proceeds with a set series of reservations, visits, etc. Additional services may be selected and provided.

On the other hand, the user terminal 5 in the present invention is preferably connected to the web browser through the Internet network, or it will be possible to install a dedicated application in the user terminal 5 and access it through this.

As the wired/wireless network 7, any one of a mobile communication network or Internet network, Wi-Fi, and Wi-Bro may be used, and in addition, if the service providing terminal 3 and the user terminal 5 can be linked and operated in wired/wireless ways, even if various communication networks are provided, free

The real-time analysis server 10 includes an extraction module 11 that processes real-time information, including real-time video information of the inside and outside of a store, which is a service provider, and a congestion level that recognizes visitors in the store and calculates and processes the degree of congestion per unit time. It consists of a calculation module (13).

The extraction module 11 is an element that processes real-time information including video information obtained by taking pictures with a camera installed in a store of a service provider. This extraction module 11 removes unnecessary sound or motion so that a plurality of user terminals 5 connected to the wired/wireless network 7 can easily grasp the situation in the store, or modulates it so that the person being photographed cannot be identified. program can be installed.

The congestion calculation module 13 is connected to at least one of a camera or a payment terminal installed in a store of a service provider to recognize a person or collect payment information to calculate and process congestion per unit time, and a management server (50 ) Collects the information reserved through the order processing module 53, which is one of the elements constituting the congestion, and reflects it to the congestion level. In addition, it is preferable to operate in conjunction with a similar store recommendation module 15 that digitizes the congestion level of each store and extracts and guides similar store information in the vicinity when the congestion level exceeds a predetermined standard.

The congestion calculation module 13 can be updated by receiving information from a service provider since the service use time is different for each store. For example, in the case of beauty salons, customers who perm take more time to use the service than customers who cut, so if there is a customer who uses a service that takes a long time at the service provider, the beauty salon, through the service providing terminal (3). Information that can be reflected in congestion calculation is uploaded, and finally, the congestion calculation module 13 may perform congestion calculation with reference to this information and provide it to customers. The database server 30 is operated in conjunction with the service providing terminal 3 installed in the service provider and the wired/wireless network 7, and includes a store database module 31 for classifying and storing information for each store, and a user terminal ( 5) A customer database module (33) that classifies and stores information of customers who possess a geographic information database module for providing map and route guidance services based on the location of stores and the location information of customers who have user terminals It consists of a module (35).

The store database module 31 stores store information including any one or more of information of a plurality of service providers, for example, store name, location information, menu information, order information, reservation information, usage time, event information, and real-time information. As an element for receiving, classifying, processing, and storing data recorded by the management server 50 to be described later, data recorded by the management server 50 may be read or updated and stored, and may be performed by a known technique, so detailed description is omitted. However, it is preferable that the store database module 31 in the present invention is operated in conjunction with a wired or wireless network.

The customer database module 33 is an element that receives, classifies, processes, and stores customer information including any one or more of gender, age, contact information, activity region, and preference for a user accessed through a wired/wireless network. It is desirable to store information about the customer and it is desirable to include login information for this purpose. This customer database module 33 is operated in connection with a wired/wireless network, and can classify and store store usage information and preferred service types for frequently used stores, and based on this, it is possible to provide store recommendation services. will be.

The geographic information database module 35 displays the location of the service provider on a map or obtains location information of the user's user terminal and displays the locations of nearby stores where services are available at the current location on a map. This is to display geographic information for directions from the current location of the user terminal 5 to the store selected by the user. This geographic information database module 35 may be operated in conjunction with a navigation module 57 that displays and provides store location information on a map together with store extraction information requested by the user terminal 5, which will be described later.

The management server 50 is operated in connection with the service providing terminal 3, the user terminal 5, the real-time analysis server 10, and the database server 30 through a wired or wireless network, and is substantially connected to the service providing terminal 3 and It is an element that relays them when the user terminal 5 is connected so that the service can be used.

This management server 50 provides a store selection module 51 for extracting and guiding a store that meets the customer's selection, real-time information and congestion information of the store along with basic information of the selected store to the user terminal 5 A relay module 52 requesting and processing the result from the user terminal 5 receiving service use, an order processing module 53 processing it, an event module 54 generating an event, and a push advertisement module 55 and a customer attraction module 56, a navigation module 57 for providing location guidance and route guidance services based on geographic information, and finally a payment billing module 58 that performs billing according to customer service use. .

The store selection module 51 is operated in connection with the above-described database server 30 through a wired/wireless network, and any one selected condition from the store name, area name, event, and usage time from the authenticated connected user terminal 5 It is an element that provides related information by extracting a store matching the corresponding information upon receiving a request.

The relay module 52 is an element that provides congestion information to the user terminal 5 together with real-time information of the selected store acquired through the real-time analysis server 10, along with store information corresponding to the customer's selection. .

The order processing module 53 requests any one of payment, cancellation, reservation, and visit information from the user terminal 5, processes the received information, and transmits it to the corresponding service providing terminal 3 and the corresponding user terminal 5. element that sends a message to

The event module 54 receives event information including any one of first-come-first-served basis, discount, lottery, gift presentation, usage time, menu name, and location at the request of the service providing terminal 3, and the user requested or matched with the event information. This element is selectively provided to the terminal 5.

The push advertisement module 55 is an element that collects location information from the user terminal 5 and compulsorily transmits store information or event information about an adjacent service provider. This push advertisement module 55 is based on geographic information and, for example, collects information on the current location of the user terminal 5 that has agreed to receive push advertisements, and provides services existing around the current location of the user terminal 5. A store list of a company may be extracted and store information may be transmitted as a message or a pop-up page may be forcibly displayed on the user terminal 5 . Since these push advertisements can be provided in a variety of well-known methods, a detailed description thereof will be omitted.

Unlike the push advertisement module 55, the customer attraction module 56 informs nearby service providers of the presence or absence of potential customers based on the current location information of the user terminal 5, and based on this, the service providers It is an element that can actively attract customers by generating events such as price discounts or additional product presentations.

Like the push advertisement module 55, this customer attraction module 56 must be limitedly serviced with prior consent for the use of personal information, and the customer, the user, selects specific conditions and selectively push advertisements. You should be able to set it up to receive . To this end, the service provider may generate various events. For example, a discount event may be generated during a specific time period or a discount event may be generated when the degree of congestion falls below a set value.

The navigation module 57 is an element for performing store location guidance and route guidance using a map based on the user's current location obtained through the user terminal 5 and the location information of the service provider. This navigation module 57 is included in the management server 50 and displays and provides location information of the store selected on the map together with store extraction information requested from the user terminal 5. Since such a navigation module 57 may be implemented in a known technology, a detailed description thereof will be omitted.

The payment and billing module 58 performs a payment process when receiving a reservation from the user terminal 5 through the order processing module 53, and connects to the management server 50 of the financial institution to obtain the payment approval information and reservation It is an element that provides approval completion information to the service providing terminal 3 and the user terminal 5.

Hereinafter, referring to FIG. 2, a customer management method through provision of real-time congestion information of a store according to the present invention will be described in detail.

Step 1 (s10)

Store information including any one or more of the service provider's store name, location information, menu information, order information, reservation information, usage time, event information, and real-time information is provided, classified and stored, and used to use these stores. Customer information including any one or more of gender, age, contact information, activity area, preference, and login information is received from the customer, and is classified, processed, and stored in the database server 30.

In this process, the service providing terminal 3 and the user terminal 5 directly connect to the database server 30 through the wired/wireless network 7 to upload information or transmit information via the management server 50 to be described later. can be updated

Step 2 (s30)

Including real-time information in the store of the service provider and recognizing and processing visitors in the store, the real-time analysis server 10 calculates and processes the congestion level and quantifies it.

At this time, the service providing terminal 3 installed in the service provider includes a shooting camera such as an IP camera or CCTV that can record real-time video inside and outside the store, a microphone for measuring sound and noise, a payment terminal installed in the store, and a A sensor to detect air pollution, a temperature sensor to measure the temperature in the store, a humidity sensor to measure the humidity inside the store, a carbon dioxide sensor to measure the amount of carbon dioxide saturation in the store, and sound such as music installed inside the store A computer or mobile communication terminal to which any one or more of an audio device outputting the output and an illuminance measuring sensor for detecting the brightness of the inside of the store may be used.

Here, the congestion index may recognize the number of visitors per hour in real time and digitize it to generate a congestion index, or recognize the number of empty tables and reflect it to the congestion index.

Step 3 (s30)

The user terminal ( 5), and request any one of payment, cancellation, reservation, and visit information from the user terminal 5, process the received information as a result, and send it to the corresponding service providing terminal 3 and user terminal 5 Provide processing results.

That is, the management server 50 provides store information including real-time information and a congestion index to the user terminal 5, and when the user selects a store to use through the user terminal 5, payment, Any one of cancellation, reservation, and visit information is additionally requested and the result is provided to the corresponding service providing terminal 3 and user terminal 5 again.

Step 4 (s40)

On the other hand, in the third step, the management server 50 obtains the current location information of the user terminal 5, searches for nearby store information based on the current location information of the user, and sends it to the user terminal 5. to provide.

Step 5 (s50)

In the third step, the management server 50 acquires the current location information of the user terminal 5, and based on this, generates an event in the service providing terminal 3 of the nearby store based on the current location of the user. is requested, and when an event occurs, it is fed back to the user terminal 5. This allows service providers to engage in active marketing during off-peak hours.

Step 6 (s60)

In the third step, the management server 50 loads a map application upon request from the user terminal 5 to guide the location of a store or a specific store around the user terminal 5 or to provide directions.

The customer management system through the provision of real-time congestion information of the store according to the present invention configured as described above is a security CCTV installed in a store that provides various services offline or video recording equipment, as well as a computer or smartphone connected to the Internet. By using mobile information devices to collect information inside the store and providing it to the user's terminal, the user can check the situation inside the store in real time and decide whether or not to visit the store without visiting the store. enable operation.

In other words, by providing real-time information along with the quantified congestion index in the store using equipment basically installed in the store, consumers can organically determine consumption and supply, thereby enabling pleasant service use and economic effects. can enjoy

In addition, the active customer management method through the provision of real-time information proposed in the present invention can not only be installed and interlocked with existing social networking service applications such as Facebook, Instagram, Twitter, Kakao Talk, and Line. It can be applied to the route guidance service and developed into a technology that allows each store to have one Internet broadcasting channel. In addition, since the information difference between the homepage and the store (information update) can be reflected in real time, both the strengths and weaknesses of the homepage and the store can be resolved.

For example, in the case of a store that sells products online and offline, it is virtually impossible to update information on products sold offline or information on newly received products on the online homepage in real time, but the provision of real-time information proposed in the present invention The active customer management method through this method provides a video about the inside of the store, so that consumers can see it with their own eyes.

In addition, consider a system in which cctv recognizes and sorts the items in the store, shows them to customers, and allows them to order the products directly. For example, if there are 20 types of products reflected on the cctv, the cctv recognizes the product and then generates a number for the product, and then transmits the order information to the seller when the customer selects a product with an unspecified number. Implementation of the system will also be possible. The existing homepage method is to make the product yourself, post it on the homepage, and then order the product, so there was a process of uploading the product directly on the homepage.

The customer management system through the provision of real-time congestion information of a store according to the present invention configured as described above, 1. When customers select a store, they match and guide the nearest store based on their taste or preference, but provide real-time information on the congestion index By doing so, the convenience of use is enhanced by allowing customers to obtain sufficient prior information about the store. 2. Suppliers can form optimal sales conditions according to the degree of freeness and busyness, and can also generate events to promote marketing and minimize oversupply or shortage. 3. Small stores can enjoy better publicity than the website. 4. Using this technology, each online broadcasting channel can be established. 5. It can be used as a homepage just by displaying products in the store.

In addition, the present invention can systematize a real-time information system and provide it as a map service on a similar principle to existing map applications, road views or aerial views provided in 2D, 3D, or real-life images. In addition to constructing a real-time information provision map, it can be applied and applied to existing maps or road views. For example, when a random building is selected on the map, stores operating in the building are displayed, and when a random store is selected among the stores, real-time information on the corresponding store can be checked.

In addition, when providing such real-time information, it is to quantify the rating according to specific conditions so that it can be easily grasped.

For example, if a customer who is sensitive to noise level wants to find a quiet store, he or she selects conditions and displays them on a map in color according to the condition, making it easy to find a pleasant store. Based on this information, in the case of navigation or wayfinding, when you want to go to a store based on a condition other than a specific store, you can automatically set a destination by setting it to a place that meets the condition. For example, if you want to use a certain service in another region, based on real-time information, information that meets the customer's condition is analyzed and set as a route guidance destination. For example, if you want to go to an unoccupied coffee shop from a destination, real-time information is reflected near the destination, and information about an unoccupied coffee shop among a plurality of nearby coffee shops is received and guided. As a similar technology, it is similar to TPEC of navigation, but it is applied to stores to enable customers to use services that can increase customer satisfaction wherever they go.

In addition, it was not possible to effectively deliver information boards, price lists, and information boards in stores through simple real-time information provision. For example, in the case of a store without a homepage, in the case of a price list or notice board written in the store, you had to visit and check it in person, but if real-time information provision service is provided, you can easily check it with a smartphone or computer. It is much easier in terms of updating information because you only need to modify the . In other words, you can overcome the disadvantages of Internet homepages by simply organizing your store or managing your store well.

In the case of the Internet homepage of an existing store, for example, if there is any change in information such as store information, price, or inventory, the physical price list in the store must be modified or written on paper and the information must be modified separately on the Internet homepage. Therefore, in reality, it is difficult to synchronize the information on the homepage and the changes in the store in real time. (Sudden closure of the store, change in business hours of the 24-hour branch, out of stock, price change, closure of the business site, etc.)

On the other hand, the customer management system through the provision of real-time congestion information of the store of the present invention recognizes display items and notice boards in the store through the image recognition module (3a) and uploads them through the real-time homepage, etc. As a result, the homepage and the in-store Changed information can be synchronized in real time.

On the other hand, the present invention is not limited to the described embodiments, and it is possible to change the application site and use it, and various modifications and variations can be made without departing from the spirit and scope of the present invention. It is self-evident to those who know the knowledge. Accordingly, such variations or modifications should fall within the scope of the claims of the present invention.

3: service providing terminal 3a: image recognition module
3b: uploading module 5: user terminal
7: Network
10: real-time analysis server 11: extraction module
13: congestion calculation module 15: similar store recommendation module
30: database server 31: store database module
33: customer database module 35: geographic information database module
50: management server 51: store selection module
52: relay module 53: order processing module
54: event module 55: push advertisement module
56: customer attraction module 57: navigation module
58: payment and billing module 60: billing server

Claims (1)

In a customer management system through the provision of real-time congestion information of a store that provides real-time information along with a digitized congestion index in the store to a plurality of user terminals connected to a wired/wireless network so that the service can be used,
It is connected to the wired/wireless network and is installed in the store to record a real-time video, a microphone to measure sound and noise, a payment terminal, an air pollution detection sensor, a temperature sensor, a humidity sensor, a carbon dioxide sensor, an audio device, and a brightness detection sensor. the service providing terminal which is either a computer or a mobile communication terminal to which an illuminance measuring sensor is connected;
An extraction module that processes real-time information, including real-time video taken inside and outside the store of the service provider, sound, temperature, humidity, noise level, illumination, carbon dioxide amount, and payment terminal, and recognizes visitors in the store and calculates congestion per unit time. A real-time analysis server consisting of a congestion calculation module;
Store name, location information, menu information, order information, reservation information, use A store database module that receives, classifies, processes, and stores store information that includes any one or more of time, event information, and real-time information, and includes any one or more of gender, age, contact information, activity area, and preference for authenticated users a database server comprising a customer database module for receiving, classifying, processing, and storing customer information to be received, and a geographic information database module for guiding geography based on the location of the service provider and the location of the user terminal;
It is operated in conjunction with the database server and receives a request for a condition selected from store name, area name, event, and usage time from a user terminal, which is either a computer or a mobile communication terminal capable of inputting and outputting information by accessing the wired/wireless network. A store selection module that matches and provides the information, a relay module that provides congestion information along with the extracted store information and real-time information of the selected store acquired through the real-time analysis server, and payment, cancellation, reservation, An order processing module that requests any one of the visit information, processes the received information, and transmits a message to the corresponding service providing terminal and the corresponding user terminal, and the location of the store on the map along with the store extraction information requested from the user terminal Includes a management server consisting of one or more modules among navigation modules that display and provide information;
The management server further includes an event module that receives event information including any one of first-come-first-served basis, discount, lottery, gift presentation, usage time, menu name, and location at the request of the service providing terminal and selects and provides it to the requesting user terminal. include;
The congestion calculation module is connected to one or more of cameras or payment terminals installed in the store to recognize people or collect payment information to calculate and process congestion per unit time, but collect information reserved through the order processing module and reflect it to the congestion level. and providing real-time congestion information of stores, characterized in that it digitizes the congestion level of each store and operates in conjunction with a similar store recommendation module that extracts and guides similar store information when the congestion level is higher than the already set standard. It is a customer management system.

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