KR20230042789A - An apparatus for providing expert recommendation service using messenger platform - Google Patents

Abstract

A device for providing expert recommendation service includes: a communication module for receiving chat room channel information opened in a messenger platform server according to a matching request from a customer terminal; and a matching probability engine processing unit which calculates expert matching probability information corresponding to the chat room channel information based on expert registration information collected in advance, wherein the communication module transmits a matching request to an expert terminal corresponding to one or more experts selected based on the matching probability information.

Description

An apparatus for providing expert recommendation service using messenger platform {An apparatus for providing expert recommendation service using messenger platform}

The present invention relates to a service providing device. More specifically, the present invention relates to an expert recommendation service providing apparatus using a messenger platform.

Ordinarily, ordinary people experience many difficulties in terms of time, space, and money in visiting experts for professional and legal matters such as taxation and accounting.

In order to solve this problem, due to the recent rapid development of network-related technologies, systems capable of implementing functional programs suitable for each field and providing expert information and professional counseling procedures using the Internet have been developed on websites.

Korean Patent Laid-open Publication No. 2003-0003211 (title of invention: Internet legal counseling), after receiving inquiries about the requested case from a litigation client, legal experts such as registered members and registered lawyers A configuration for receiving a review opinion, answer, solution, or the like is disclosed. In addition, Korean Patent Laid-open Publication No. 10-2013-0098511 (Title of Invention: Legal Expert Ranking Service Method and System) discloses the professional fields of legal experts (the major handling fields are collectively referred to as specialized fields for convenience), trial victory or defeat. Alternatively, a configuration is disclosed in which ranking information of legal experts for each specialized field is calculated through the number of cases accepted and provided to a customer terminal that requests it.

However, the expert service system according to the prior art has a problem in that the user must search for a corresponding expert in the field of interest, and a lot of time and effort are required to find a suitable expert.

In addition, expert service systems according to the prior art are configured so that the user can obtain advice only through a method such as a searched expert and a reservation consultation in advance, or require regular subscription in most cases, so that tax, law, or policy change There is a problem of suffering financial loss due to not receiving practically necessary advice such as one-off inquiries or simple handling.

Likewise, experts who provide professional counseling services must also be registered in such a search system in order to be able to receive publicity or counseling, so the cost required to register and maintain them in the system is considerable. In addition, it is difficult for experts to easily search for and approach general users who need them.

The present invention has been devised to solve the above problems, using a messenger platform system of a mobile terminal that is used by both general users and experts, a messenger platform that enables experts to quickly and accurately match and consult. An object of the present invention is to provide an expert recommendation service providing apparatus using

Apparatus according to an embodiment of the present invention for solving the above problems, in the service providing apparatus, a communication module for receiving the chat room channel information opened in the messenger platform server according to the matching request from the customer terminal; and a matching probability engine processing unit that calculates expert matching probability information corresponding to the chat room channel information based on expert registration information collected in advance, wherein the communication module includes one or more experts selected based on the matching probability information. The matching request is transmitted to the expert terminal corresponding to

According to an embodiment of the present invention, chat room channel information opened in a messenger platform server is received according to a matching request from a customer terminal, and expert matching probability information corresponding to the chat room channel information is based on expert registration information collected in advance. , and the matching request may be transmitted to an expert terminal corresponding to one or more experts selected based on the matching probability information.

Accordingly, according to an embodiment of the present invention, expert recommendation service is provided using a messenger platform that enables quick and accurate matching and consultation of experts by using the messenger platform system of a mobile terminal used by both general users and experts. device can be provided.

1 is a conceptual diagram schematically showing the entire system of the present invention.
2 is a block diagram illustrating an expert recommendation service providing apparatus according to an embodiment of the present invention in more detail.
3 to 8 are diagrams illustrating interface screens of a customer terminal implemented by the operation of an expert recommendation service providing device according to an embodiment of the present invention.

The following merely illustrates the principles of the present invention. Therefore, those skilled in the art can invent various devices that embody the principles of the present invention and fall within the concept and scope of the present invention, even though not explicitly described or shown herein. In addition, it is to be understood that all conditional terms and embodiments listed herein are, in principle, expressly intended only for the purpose of making the concept of the present invention understood, and not limited to such specifically listed embodiments and conditions. It should be.

Further, it should be understood that all detailed descriptions reciting specific embodiments, as well as principles, aspects and embodiments of the present invention, are intended to encompass structural and functional equivalents of these matters. In addition, it should be understood that such equivalents include not only currently known equivalents but also equivalents developed in the future, that is, all devices invented to perform the same function regardless of structure.

Thus, for example, the block diagrams herein are to be understood as representing conceptual views of exemplary circuits embodying the principles of the present invention. Similarly, all flowcharts, state transition diagrams, pseudo code, etc., are meant to be tangibly represented on computer readable media and represent various processes performed by a computer or processor, whether or not the computer or processor is explicitly depicted. It should be.

The functions of various elements shown in the drawings including functional blocks represented by processors or similar concepts may be provided using dedicated hardware as well as hardware capable of executing software in conjunction with appropriate software. When provided by a processor, the functionality may be provided by a single dedicated processor, a single shared processor, or a plurality of separate processors, some of which may be shared.

In addition, the explicit use of terms presented as processor, control, or similar concepts should not be construed as exclusively citing hardware capable of executing software, but without limitation, digital signal processor (DSP) hardware, ROM for storing software (ROM), random access memory (RAM) and non-volatile memory. Other hardware for the governor's use may also be included.

In the claims of this specification, components expressed as means for performing the functions described in the detailed description include, for example, a combination of circuit elements performing the functions or all types of software including firmware/microcode, etc. It is intended to include any method that performs the function of performing the function, combined with suitable circuitry for executing the software to perform the function. Since the invention defined by these claims combines the functions provided by the various enumerated means and is combined in the manner required by the claims, any means capable of providing such functions is equivalent to that discerned from this specification. should be understood as

The above objects, features and advantages will become more apparent through the following detailed description in conjunction with the accompanying drawings, and accordingly, those skilled in the art to which the present invention belongs can easily implement the technical idea of the present invention. There will be. In addition, in describing the present invention, if it is determined that a detailed description of a known technology related to the present invention may unnecessarily obscure the subject matter of the present invention, the detailed description will be omitted.

Hereinafter, a preferred embodiment according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a conceptual diagram schematically illustrating an entire system according to an embodiment of the present invention.

The entire system according to an embodiment of the present invention may include an expert recommendation service providing apparatus 100 , a customer terminal 200 , an expert terminal 300 and a messenger platform server 400 .

In particular, the expert recommendation service providing device 100 may be connected to each customer terminal 200, expert terminal 300, and messenger platform server 400 through a wired/wireless network to provide a service according to an embodiment of the present invention. and can communicate with each other.

Here, each network is a Local Area Network (LAN), a Wide Area Network (WAN), a Value Added Network (VAN), a Personal Area Network (PAN), a mobile communication network ( It can be implemented in all types of wired/wireless networks, such as a mobile radiocommunication network) or a satellite communication network.

In addition, the customer terminal 200 and the expert terminal 300 are computers, mobile phones, smart phones, smart pads, laptop computers, PDA (Personal Digital Assistants), PMP (Portable Media) Player), or at least one multi-device among shared devices such as a kiosk or a stationary display device installed in a specific place, and the messenger channel interface created by accessing the messenger platform server 400 Through this, user information may be provided to the expert recommendation service providing apparatus 100, and information processed by the expert recommendation service providing apparatus 100 may be received and output.

In addition, the messenger platform server 400 is connected to the customer terminal 200, the expert terminal 300, and the expert recommendation service providing device 100, and provides information on a messenger channel capable of communicating with each other and various services such as consultation, payment, and chatbot based thereon. It may be a normal messenger platform server providing API interface functions.

In this system configuration, the expert recommendation service providing apparatus 100 receives chat room channel information opened in the messenger platform server 400 according to a matching request from the customer terminal 200, and receives information from the expert terminal 300. Based on the expert registration information collected in advance, expert matching probability information corresponding to the chat room channel information is calculated, and the matching request is sent to the expert terminal 300 corresponding to one or more experts selected based on the matching probability information. can be conveyed

Accordingly, accurate, quick, and effective matching of the expert terminal 300 can be achieved, which can be described in more detail through a matching process between expert feedback data and requested information with the customer terminal 200, which will be described later.

2 is a block diagram illustrating an expert recommendation service providing apparatus according to an embodiment of the present invention in more detail.

Referring to FIG. 2 , an expert recommendation service providing apparatus 100 according to an embodiment of the present invention includes a matching probability engine processing unit, a text data processing unit, an explicit feedback processing unit, an implicit feedback processing unit, a communication module, and a matching request analysis unit. .

The recommendation service providing device 100 connects to at least one of a chatbot service unit, a channel chat room service unit, and a personal chat room service unit operated in the messenger platform server 400 to identify the customer terminal 200 that has transmitted the expert matching request In addition, one or more expert terminals 300 having an expert matching probability with the identified customer terminal 200 equal to or greater than a threshold may be selected, and the expert matching request may be transmitted to the selected expert terminals 300 .

Here, delivery of the expert matching request may be performed through at least one of the chatbot service unit, channel chat room service unit, and personal chat room service unit. To this end, the recommendation service providing apparatus 100 stores and manages conversation channel information requested for expert matching in the customer terminal 200 and transmits an invitation request to the expert terminal 300 corresponding thereto, so that the expert It can handle delivery of matching requests. Such data request and transfer processing may be performed in a communication module.

In addition, the payment service relay unit may perform payment relay processing based on the payment service API of the messenger platform server 400 so that the payment service corresponding to the expert terminal 300 can be performed through a channel connected to the expert. For example, the payment service relay unit may transmit payment detail information received from the expert terminal to the customer terminal in response to the chat room channel information, receive payment information of the customer terminal, and process payment service.

In addition, the recommendation service providing apparatus 100 may include a matching probability engine processing unit that calculates the expert matching probability in order to facilitate the above-described matching and smooth consultation and interworking with payment services.

The matching probability engine processing unit may build a matching probability engine by learning the history information between the user information of the customer terminal 200 and the feedback data of the expert terminal 300, and the service providing device 100 is built. Based on the matching probability engine, the expert matching request may be transmitted to expert terminals 300 of experts whose probability of success and payment service is higher than a threshold or relatively high.

To this end, the service providing apparatus 100 may further include a text data processing unit configured to configure expert feedback information for calculating the matching probability information based on consultation contents or customer review information corresponding to the one or more experts. .

In addition, the service providing apparatus 100 may calculate the expert matching probability information based on at least one of customer rating information, successful matching number or frequency information, and expert counseling answer number or frequency information corresponding to the one or more experts. An explicit feedback processing unit constituting feedback information may be further included.

Further, the service providing device 100 implicit feedback constructing expert feedback information for calculating the matching probability information based on at least one of profile page selection information and profile page sojourn information corresponding to the one or more experts. It may further include a processing unit.

3 to 8 are diagrams illustrating interface screens of a customer terminal implemented by the operation of an expert recommendation service providing device according to an embodiment of the present invention.

3 to 5, the customer terminal 200 according to the embodiment of the present invention can use the chatbot conversation channel of the messenger platform server 400 to input matching request information for expert matching consultation. there is.

In addition, as shown in FIGS. 6 and 7 , the service providing device 100 provides a preset query selection interface to the customer terminal 200 through a chatbot conversation channel of the messenger platform server 400 for smooth expert matching consultation. By providing as, more accurate user information of the customer terminal 200 can be obtained.

8 shows a recommended expert profile information interface provided from the matched expert terminal 300 . As shown in FIG. 8, since the user's profile information can be provided to users with a high matching probability who need them, experts can also use the existing messenger platform server 400 without a separate search or customer promotion. It will be possible to provide convenient professional services based on infrastructure.

In addition, since users of the customer terminal 200 can easily determine whether they are a necessary expert based on the recommended expert profile information, it is possible to promote the expert service business and to receive consultation easily and quickly at low cost. We will be able to provide expert recommendation services.

The method according to the present invention described above may be produced as a program to be executed on a computer and stored in a computer-readable recording medium. Examples of the computer-readable recording medium include ROM, RAM, CD-ROM, and magnetic tape. , floppy disks, and optical data storage devices.

The computer-readable recording medium is distributed to computer systems connected through a network, so that computer-readable codes can be stored and executed in a distributed manner. In addition, functional programs, codes, and code segments for implementing the method can be easily inferred by programmers in the technical field to which the present invention belongs.

In addition, although the preferred embodiments of the present invention have been shown and described above, the present invention is not limited to the specific embodiments described above, and the technical field to which the present invention belongs without departing from the gist of the present invention claimed in the claims. Of course, various modifications can be made by those skilled in the art, and these modifications should not be individually understood from the technical spirit or perspective of the present invention.

Claims (6)

In the service providing device,
A communication module for receiving chat room channel information opened in a messenger platform server according to a matching request from a customer terminal; and
A matching probability engine processing unit for calculating expert matching probability information corresponding to the chat room channel information based on pre-collected expert registration information;
The communication module transmits the matching request to an expert terminal corresponding to one or more experts selected based on the matching probability information.
An expert recommendation service providing device using a messenger platform. According to claim 1,
Further comprising a text data processing unit configuring expert feedback information for calculating the matching probability information based on consultation contents or customer review information corresponding to the one or more experts
An expert recommendation service providing device using a messenger platform. According to claim 1,
An explicit feedback processing unit configuring expert feedback information for calculating the matching probability information based on at least one of customer rating information corresponding to the one or more experts, information on the number or frequency of successful matching, and information on the number or frequency of expert counseling answers. more inclusive
An expert recommendation service providing device using a messenger platform. According to claim 1,
Further comprising an implicit feedback processor configuring expert feedback information for calculating the matching probability information based on at least one of profile page selection information and profile page stay time information corresponding to the one or more experts
An expert recommendation service providing device using a messenger platform. According to claim 1,
The chat room channel information,
Including at least one of chatbot channel information, group chat channel information, and personal chat channel information provided through the messenger platform server
An expert recommendation service providing device using a messenger platform. According to claim 1,
Corresponding to the chat room channel information, further comprising a payment service relay unit that transmits the payment details information received from the expert terminal to the customer terminal, receives the payment information of the customer terminal, and processes the payment service.
An expert recommendation service providing device using a messenger platform.

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