KR20210063172A - Method and computer readable storage medium for managing work information of flight attendant - Google Patents

Abstract

The present invention provides a work information managing method of flight attendants which downloads flight schedule information and fly information from a management server, generates data for a work of a flight attendant and displays it as a menu for each category based on the flight schedule information, fly information, and information provided from terminals, changes the data for a work by receiving an in-flight service result executed by the flight attendant, and generates a number of reports for a work based on final data for a work and sends them to the management server so as to systematically process and share work information of the flight attendant, thereby providing an improved in-flight service.

Description

Method and computer readable recording medium for managing work information of cabin crew {METHOD AND COMPUTER READABLE STORAGE MEDIUM FOR MANAGING WORK INFORMATION OF FLIGHT ATTENDANT}

The present invention relates to a method of managing business information, and in particular, by enabling cabin crew members of aircraft performing in-flight services to systematically manage and share business information, thereby improving business processing efficiency. It relates to an information management method and a computer-readable recording medium recording the same.

Cabin crews of aircraft perform various types of in-flight services from boarding to landing. In order to thoroughly perform these in-flight services, in the prior art, it is necessary to carry a manual in book form and board, and various information necessary for in-flight service, for example, schedule information, flight information, customer management information, etc., are printed out. produced and used.

However, since it is difficult to share business information or make quick business contact in such a conventional business processing method, it is necessary to improve it so that business can be efficiently performed using a digital device or the like.

With the development of wireless communication and digital devices, various methods for performing business management using them have been developed. As an example, according to Korea Patent No. 10-1915814 (Patent Document 1), reservation status by employee and hourly We propose a hair salon management server that systematically manages and provides this, and according to Korean Patent Registration No. 10-1950387 (Patent Document 2), a method of managing the business management process by sharing business information between users is proposed. .

However, it is very difficult to apply the existing business management methods to the work of aircraft cabin crew because the work of cabin crew of an aircraft is very different from that of general customer service on the ground. Therefore, there is a need to develop a new business information management method that is specialized for the work of cabin crew of an aircraft and optimally applies wireless communication technology.

Korean Patent Publication No. 10-1915814 Korean Patent Publication No. 10-1950387

An object of the present invention is to provide a method for managing work information specialized for the work of cabin crew of an aircraft by using the wireless communication technology of the present invention, so that the work information of cabin crew can be systematically processed and shared.

In order to solve the above technical problem, the method for managing work information of cabin crew according to the present invention is executed by each terminal in a system comprising a management server and a plurality of terminals that communicate with each other and share information by a wireless network. A method comprising: an information downloading step of downloading flight schedule information and flight information from the management server; a data display step of generating business data for crew members based on the flight schedule information and flight information and information provided from other terminals and displaying them as a menu for each category; a data change step of receiving an in-flight service result executed by a flight attendant and changing the business data; and a business report step of generating a plurality of business reports based on the final business data in the data change step and transmitting the generated reports to the management server.

The method for managing the flight attendant's work information may further include an information updating step of updating the flight schedule information and the flight information downloaded in the information downloading step from the management server before the check-in deadline or before the departure of the flight. have.

In the information download step, progress to the next step is blocked before the download of the flight schedule information is completed. In addition, in the data display step, the flight information is displayed to be subordinate to the flight schedule information.

The flight schedule information and flight information in the data display step, and the report in the business report step, may be automatically deleted after a predetermined time based on the flight departure time or arrival time.

The plurality of terminals are graded according to the position of the crew member who uses them, and the download in the information download step and the display in the data display step may be limitedly executed according to the determined grade.

The flight information includes at least one of aircraft information, destination information, airport information, in-flight service information, passenger information, crew information, and memo information, and the information provided from the other terminals includes work instruction information and checklist information. including at least one, wherein the menu for each category includes at least one of a flight schedule menu, a briefing menu, a destination menu, an exchange rate menu, an aircraft menu, an in-flight service menu, a passenger menu, a report menu, a field survey menu, and a memo menu can

The briefing menu displays at least one of basic briefing information, duties, work instructions, checklists, and crew information as business data, and the passenger menu matches passenger information to in-flight seats and displays them as business data, and the report menu displays a plurality of reports generated in the business report step as business data, the field survey menu displays eating rate and in-flight product usage as business data, and the in-flight service menu displays service procedures, in-flight meal details, alcoholic beverages, Order details can be displayed as business data.

The briefing menu displays the alcohol consumption measurement result of the terminal user as business data, so that the flight attendant can check it before departure.

In the data change step, by receiving the change contents of the eating rate and in-flight product usage by the flight attendant, the eating rate and in-flight product usage information may be changed. In addition, in the data changing step, the flight attendant may receive the in-flight service execution result and change the information of the in-flight meal details, alcoholic beverages, and order details.

At least one of the plurality of terminals is set as a terminal for providing in-flight meals located in the galley of the aircraft, and in the in-flight meal providing terminal, all order details input from other terminals are displayed, and the order details are displayed according to the order processing result. can be changed

The information download step may additionally download a plurality of flight manuals from the management server, and the data display step may generate and display the flight manuals as a menu.

According to the method for managing cabin attendant's work information of the present invention, it is possible to systematically download, display and change the flight attendant's work information, and to share it with other flight attendants in real time, so that the cabin attendant's work can be efficiently managed. have. Accordingly, cabin attendants can provide in-flight services quickly and accurately, thereby improving customer satisfaction.

In addition, by differentially executing information download and display according to grades, information can be selectively provided according to the position or duties of a flight attendant, so it is easy to maintain information security.

In addition, since food ordering information can be shared in real time by setting a terminal dedicated to the galley, it is possible to efficiently provide a first-class food ordering service.

In addition, since the flight manual can be stored and updated in the terminal before boarding, a more accurate and specific manual can be conveniently carried and used.

1 shows a time series of the work progress of an aircraft cabin crew.
2 schematically shows the configuration of a system in which a method for managing work information of cabin attendants according to an embodiment of the present invention is executed.
3 is a schematic flowchart of a method for managing work information of a cabin attendant according to an embodiment of the present invention.
4 shows an example of a menu for each category according to an embodiment of the present invention.
5 shows an example of a flight schedule menu according to an embodiment of the present invention.
6 shows an example of a briefing menu according to an embodiment of the present invention.
7 shows an example of a passenger menu according to an embodiment of the present invention.
8 shows an example of a field survey menu according to an embodiment of the present invention.
9 shows an example of a food order menu according to an embodiment of the present invention.
10 shows an example of a report menu according to an embodiment of the present invention.
11 shows an example of a flight manual according to an embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

First, the work process of the cabin attendant is shown in FIG. 1 . As shown in FIG. 1 , the cabin attendant first conducts a business briefing before boarding and checks flight-related information, first class information, in-flight meal information, manuals, and the like. Next, a second in-flight briefing is conducted at the check-in deadline, and the above information is reconfirmed. Subsequently, various information including first class information is updated at the time of door closing (Door/Close) when the door of the aircraft is closed. When the aircraft departs (In-flight), the in-flight service is executed, and after the aircraft arrives (Post-flight), the report on the in-flight service is executed.

In order to efficiently manage the cabin crew tasks as described above, the task information management method according to the present invention may be implemented based on the system shown in FIG. 2 .

As shown in FIG. 2 , the system for executing the business information management method according to the embodiment of the present invention includes a management server 10 and a plurality of terminals 20 . The management server 10 may be composed of a computer system located on the ground, and the plurality of terminals 20 may be composed of a portable mobile device such as a tablet, a personal digital assistant (PDA), a smart phone, or the like.

The management server 10 and the plurality of terminals 20 are connected to each other through a wireless network, and the terminals 20 are also connected through a wireless network to share information with each other. Here, the wireless network includes a wireless communication network such as Bluetooth, Wi-Fi, and Wibro, or a mobile communication network such as CDMA (Code Division Multiple Access), WCDMA (Wideband CDMA), and LTE (Long Term Evolution). can do.

The terminals 20 are graded according to the position of the flight attendant who uses them, and can be classified by grade, and at least one of the terminals 20 is set as a terminal for providing in-flight meals located in the galley of the aircraft. can be

The business information management method of the present invention is a method each executed in a plurality of terminals 20 in a system comprising a management server 10 and a plurality of terminals 20 connected to each other through a wireless network as described above. 3 to 12, a method for managing work information of a cabin attendant according to an embodiment of the present invention will be described in detail below.

3, the management method of the present invention includes an information download step 100, a data display step 200, a data change step 300, a business report step 400 and an information update step 500, , these steps need not necessarily be executed sequentially.

First, the management method of the present invention includes the step of a user logging in to use the system. In the log-in step, a commonly used log-in method such as a password, a PIN number (Personal Identification Number), or fingerprint recognition may be applied, and thus a detailed description thereof is omitted.

When the login is completed, the information download step 100 of downloading flight schedule information and flight information from the management server 10 is executed. The flight information may include aircraft information, destination information, airport information, in-flight service information, passenger information, crew information, memo information, and the like.

The download of such information is repeatedly updated several times before flight departure, so that changes in information are reliably notified from the management server 10 before departure. That is, in the management method according to the present invention, the information update step 500 of updating the flight schedule information and flight information downloaded in the information download step 100 from the management server 10 before the check-in deadline or before the flight departure. ) may be further included.

In addition, in the information download step 100, the progress to the next step is blocked before the download of the flight schedule information is completed. Since flight schedule information is essential information that serves as a basis for other information, it is intended to induce download and boarding.

The flight schedule information and flight information downloaded as described above are generated as business data of the crew in the data display step 200 . In addition, work instruction information, checklist information, and the like provided from other terminals 20 are also generated as data for work, so that the terminals 20 can share and use information.

In this case, the business data generated in the data display step 200 is displayed as a menu for each category as shown in FIG. 4 . The menu for each category includes a flight schedule menu, a briefing menu, a destination menu, an exchange rate menu, an aircraft menu, an in-flight service menu, a passenger menu, a report menu, a survey menu, a memo menu, and the like.

As shown in FIG. 4 , the flight schedule menu is displayed as a menu higher than various menus based on the flight information, so that the flight information is displayed subordinate to the flight schedule information. This is because the flight schedule serves as the starting point for all tasks.

In addition, it is preferable that the flight schedule information and the flight information in the data display step 200 are automatically deleted after a predetermined time based on the flight departure time or arrival time, and this is shown as an example in FIG. 5 . In the flight schedule menu shown in FIG. 5 , the schedule confirmation and update display and the remaining time until deletion of the schedule information (eg, 72 hours) are displayed. The automatic deletion of such information can be equally applied to work reports, field survey information, and manuals, which will be described later.

Next, the briefing menu is a menu that displays basic briefing information, duties in charge, job instructions, checklists, crew information, etc. as business data, and an example thereof is shown in FIG. 6 . In addition, the briefing menu can display the alcohol consumption measurement result of the terminal user so that the flight attendant can check it before departure, and also display and confirm whether the latest manual is updated. This briefing menu is used at the time of the briefing shown in FIG. 1 .

As other menus based on flight information, the destination menu provides basic destination information, branch information, airport information, airport service, etc., the exchange rate menu provides exchange rate information necessary for in-flight sales, and the aircraft menu provides model information and IFE (In-Flight) information. Entertainment), IFE emergency guide, delay information, etc., in-flight service menu for service procedures, in-flight meal history, alcoholic beverages, and order history, passenger menu for passenger information and seat information, report menu for various reports, etc. The field survey menu displays the consumption rate and consumption of in-flight items, and the memo menu displays temporary memo information necessary for the flight in question as business data.

In this case, the passenger menu is preferably displayed as business data by matching the passenger information to the in-flight seat, and an example of the passenger menu is shown in FIG. 7 . In FIG. 7 , the left side shows a list-type passenger menu, and the right side shows a passenger menu matched with an in-flight seat.

On the other hand, the plurality of terminals 20 may be graded according to the position of the crew member using the same, and according to the grade determined as described above, the download in the information download step 100 and the display in the data display step 200 . can be implemented in a limited way. In this way, it is possible to selectively provide accessible information and non-accessible information according to the position or duties of the crew member.

Next, the data change step 300 and the business report step 400 will be described.

The data change step 300 receives the in-flight service result executed by the flight attendant and changes the business data. Specifically, the flight attendant may input changes in the eating rate and in-flight product usage in the field survey menu into the terminal 20 to change the information on the eating rate and in-flight product usage. In FIG. 8, an on-site survey menu that can be manually input by a crew member is shown as an example.

In addition, the flight attendant may input the in-flight service execution result in the above-described in-flight service menu into the terminal 20 to change information on in-flight meal details, alcoholic beverages, and order details. In this way, by changing the information according to the execution of the in-flight service and displaying it again in the information display step 200 described above, the changed information can be shared by a plurality of terminals 20 in real time.

In particular, when there is a galley in the plane, as described above, by setting at least one of the plurality of terminals as a terminal for providing in-flight meals located in the galley of the aircraft, food order information can be shared in real time.

That is, the in-flight meal providing terminal displays all order details input from other terminals, and only the order details input by the user of the corresponding terminal are displayed in the remaining terminals. In addition, the in-flight meal providing terminal changes the order details according to the result of processing the food order. Fig. 9 shows an example in which such food order information is displayed in the form of a menu, wherein the left side is a menu displayed on the in-flight meal providing terminal and the right side is a menu displayed on other terminals. By sharing food order information in this way, it is possible to quickly and accurately perform first class service including food order.

Next, the business report step 400 generates a plurality of business reports based on the final business data after flight arrival, and transmits the generated reports to the management server 10 . An example of the report menu is shown in FIG. 10 , and a number of reports are displayed so that the crew can selectively transmit a plurality of reports to the management server 10 .

Like flight schedule information and flight information, the report in the business report step may be automatically deleted after a predetermined time based on the flight departure time or arrival time.

Meanwhile, the information download step 100 may further include downloading a plurality of flight manuals from the management server 10 . This flight manual, like other flight information, may be generated and displayed as a menu in the data display step 200 , and may be updated in the information update step 500 before the check-in deadline or before flight departure. An example of the flight manual menu is shown in FIG. 11 , and this manual menu may be included as a component of the main menu or may be included as a component of the operation menu.

As such, since the flight manual can be stored and updated in the terminal before boarding, it is possible to use the flight manual more conveniently and accurately compared to having a manual in the prior art.

As described above, the cabin attendant's work information management method according to an embodiment of the present invention can systematically download, display, and change the cabin attendant's work information, and allows it to be shared with other flight attendants in real time, so that it can be efficiently You can manage the cabin crew's work.

The cabin attendant's work information management method of the present invention described above may be implemented through one or more processors together with a computer program code for executing the same. The program code described above may be provided as a computer program product, for example in the form of a data carrier carrying the computer program code. One of these carriers may be in the form of an electronic signal, an optical signal, a radio signal or a computer-readable recording medium. The computer readable recording medium includes magnetic media such as hard disks, floppy disks and magnetic tapes, optical media such as CD-ROMs and DVDs, and magneto-optical disks such as floppy disks. hardware devices specially configured to store and execute program instructions, such as magneto-optical media, and ROM, RAM, flash memory, and the like.

The method for managing cabin crew work information according to the embodiment of the present invention described above may be most optimally applied to the work of a cabin attendant performing in-flight service of an aircraft, but is not limited thereto, and other occupations similar to the work of a cabin attendant It can also be appropriately applied to the work of

Although the present invention has been described with reference to the above-described preferred embodiments and the accompanying drawings, different embodiments may be configured within the spirit and scope of the present invention. Accordingly, the scope of the present invention is defined by the appended claims, and should not be construed as limited by the specific embodiments described herein.

10: Management Server
20: terminal

Claims (13)

In a system comprising a management server and a plurality of terminals that communicate with each other through a wireless network and share information, a method for managing work information of cabin crew executed by each terminal,
an information download step of downloading flight schedule information and flight information from the management server;
a data display step of generating data for crew members based on the flight schedule information and flight information and information provided from other terminals and displaying the data as a menu for each category;
a data change step of receiving an in-flight service result executed by a flight attendant and changing the business data; and
and a business report step of generating a plurality of business reports based on the final business data in the data change step, and transmitting the generated reports to the management server. The method of claim 1,
Cabin attendant's work information management method, characterized in that it further comprises an information update step of updating the flight schedule information and flight information downloaded in the information downloading step from the management server before the check-in deadline or before flight departure. . The method of claim 1,
In the information download step, the progress to the next step is blocked before the download of the flight schedule information is completed,
In the data display step, the flight attendant's work information management method, characterized in that the display to be subordinate to the flight schedule information. The method of claim 1,
Flight schedule information and flight information in the data display step, and the report in the business report step, flight attendant work information, characterized in that automatically deleted after a predetermined time based on the flight departure time or arrival time management method. The method of claim 1,
The plurality of terminals are graded according to the position of the crew member who uses them,
The method for managing work information of cabin attendants, characterized in that the download in the information download step and the display in the data display step are limitedly executed according to the determined grade. The method of claim 1,
The flight information includes at least one of aircraft information, destination information, airport information, in-flight service information, passenger information, crew information, and memo information,
The information provided from the other terminals includes at least one of work instruction information and checklist information,
The menu for each category includes at least one of a flight schedule menu, a briefing menu, a destination menu, an exchange rate menu, an aircraft menu, an in-flight service menu, a passenger menu, a report menu, a field survey menu, and a memo menu. of business information management method. The method of claim 6,
The briefing menu displays at least one of basic briefing information, duties in charge, job instructions, checklists, and crew information as business data,
The passenger menu matches passenger information to an in-flight seat and displays it as business data;
The report menu displays a plurality of reports generated in the business report step as business data,
The on-site survey menu displays the eating rate and in-flight product usage as business data,
The in-flight service menu, the cabin attendant's work information management method, characterized in that the service procedure, in-flight meal details, alcoholic beverages, and order details are displayed as business data The method of claim 7,
The briefing menu is a method for managing work information of a cabin attendant, characterized in that by displaying the result of measuring the amount of alcohol consumed by the terminal user as business data, the flight attendant can check it before departure. The method of claim 7,
In the data changing step, the flight attendant's work information management method, characterized in that by receiving changes in the eating rate and in-flight product usage by the flight attendant, and changing the eating rate and in-flight product usage information. The method of claim 7,
In the data changing step, the cabin attendant's work information management method, characterized in that by receiving the in-flight service execution result by the flight attendant, and changing information of the in-flight meal details, alcoholic beverages, and order details. The method of claim 10,
At least one of the plurality of terminals is set as a terminal for providing in-flight meals located in the galley of the aircraft,
In the in-flight meal providing terminal, all order details input from other terminals are displayed, and the order details are changed according to a result of order processing. The method of claim 1,
The information download step downloads a plurality of flight manuals from the management server,
In the data display step, the cabin attendant's work information management method, characterized in that generating and displaying the flight manual as a menu. 13. A computer-readable recording medium in which a computer program for performing the method of managing the work information of a cabin attendant according to any one of claims 1 to 12 is recorded.

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