KR20200050367A - System and method of parcel service delivery for return or reverse marketing - Google Patents

Abstract

Disclosed are a parcel service system for a return or reverse sales, and a method thereof. The parcel service system for a return or reverse sales comprises: an origin office terminal controlling a business area to which an origin of a parcel belongs; a destination office terminal controlling a business area to which a destination of the parcel belongs, and receiving an input of a return request or a reverse sales shipment request from a customer to upload the same; and a parcel sales server storing the return request or the reverse sales shipment request uploaded from the destination office terminal therein, and conveying the stored return request or reverse sales shipment request to the origin office terminal. According to the parcel service system for a return or reverse sales and the method thereof, when the return or reverse sales is requested, the system is configured to enable computerized input of the return or reverse sales at the destination office terminal, not at the origin office terminal such that it is possible to prevent the intentional omission or delay of the computerized input and designate the exact sales entity for each branch office, thereby revitalizing sales and marketing.

Description

Courier system and method for return or reverse sales {SYSTEM AND METHOD OF PARCEL SERVICE DELIVERY FOR RETURN OR REVERSE MARKETING}

The present invention relates to a courier system and method, and specifically to a courier system and method for return or reverse business.

When returning a courier, the customer calls the sales company that sent the courier to request a return or to request a return on the sales site.

The sales company calls the courier's customer address office, that is, the return destination office, to request the return of the returned product. In addition, the return destination sales office computerizes the return of the product in the courier list on the web program.

However, in the place where the return is sent, the computer input is often omitted in the return return, and the return return is often delayed.

The sales office of the returning destination is reluctant for a variety of reasons, and in particular, the return computer input is intentionally omitted because the return cost increases, especially if the returning customer's address is not on the courier route or in a rare place.

From the perspective of the courier office, the return itself is very profitable because of its low profitability.

Accordingly, there is a need for a method to structurally solve the omission of computational input of the return courier or the delay in the return of the return.

On the other hand, in each local courier office, each courier has its own business, and the courier business is mainly conducted at the location of the courier office. In addition, a courier computer is input to the corresponding courier office to send the courier.

However, when a courier to send to the courier office is requested from a region other than the courier office, the courier office cannot input the courier service for the courier business. This is because the computer input of the courier service is required to be entered at the delivery office.

Therefore, as described above, in the case of a reverse business requesting a courier business from a branch office of a courier destination, there is a structural problem that cannot be caught as sales of the corresponding branch office despite the business case of a courier destination.

10-2007-0055469

An object of the present invention is to provide a courier system for return or reverse business.

Another object of the present invention is to provide a courier method for return or reverse business.

A courier system for return or reverse business according to the object of the present invention described above includes: a dispatch office branch terminal provided at a dispatch office having jurisdiction over a business area to which a courier shipment destination belongs; It is provided at the destination sales office that is responsible for the sales area to which the courier destination belongs, and the destination sales office terminal that receives and uploads a request for a return of a customer or a request to send a reverse business; It may be configured to include a courier sales server that stores a return request or a reverse sales shipment request uploaded from the destination sales office terminal, and delivers the stored return request or a reverse sales shipment request to the destination sales office terminal.

Here, the return request or the reverse business shipment request may be configured to include courier destination customer information, courier destination customer information, and a pick-up reservation date.

In addition, the reverse business shipment request may be a request for shipment of the courier shipment when the courier shipment of the courier destination is opened by the courier destination office.

The above-described courier method for return or reverse sales according to another object of the present invention comprises: receiving, by the destination office terminal, a request for a return of a customer or a request for sending a reverse sales, and uploading it to a courier sales server; Storing, by the courier sales server, a return request or a reverse sales shipment request uploaded from the destination sales office terminal; The courier sales server transmitting the stored return request or a reverse sales dispatch request to the dispatch office terminal; The originating office terminal may be configured to include receiving and outputting a return request or a reverse business shipment request from the courier sales server.

Here, the return request or the reverse business request may be configured to include courier destination customer information, courier destination customer information, and a pick-up reservation date.

In addition, the reverse business shipment request may be a request for shipment of the courier shipment when the courier shipment of the courier destination is opened by the courier destination office.

According to the above-mentioned courier system and method for return or reverse sales, when requesting a return or reverse sales, it is configured to enable computerized input of the return or reverse sales case at the destination sales office terminal, not at the destination sales office terminal. It is possible to prevent the omission of computer input or the delay of computer input, and to enable the designation of the exact sales subject for each branch office, thereby promoting sales and marketing.

1 is a block diagram of a courier system for return or reverse business according to an embodiment of the present invention.
2 and 3 are user interface screens of a courier system for return or reverse business according to an embodiment of the present invention.
4 is a flowchart of a courier method for return or reverse business according to an embodiment of the present invention.

The present invention can be applied to various changes and can have various embodiments, and specific embodiments are illustrated in the drawings and described in detail in detail for carrying out the invention. However, this is not intended to limit the present invention to specific embodiments, and should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention. In describing each drawing, similar reference numerals are used for similar components.

Terms such as first, second, A, and B may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from other components. For example, the first component may be referred to as a second component without departing from the scope of the present invention, and similarly, the second component may be referred to as a first component. The term and / or includes a combination of a plurality of related described items or any one of a plurality of related described items.

When an element is said to be "connected" or "connected" to another component, it is understood that other components may be directly connected to or connected to the other component, but there may be other components in between. It should be. On the other hand, when a component is said to be "directly connected" or "directly connected" to another component, it should be understood that no other component exists in the middle.

The terms used in the present application are only used to describe specific embodiments, and are not intended to limit the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this application, terms such as “include” or “have” are intended to indicate that a feature, number, step, operation, component, part, or combination thereof described in the specification exists, one or more other features. It should be understood that the existence or addition possibilities of fields or numbers, steps, operations, components, parts or combinations thereof are not excluded in advance.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by a person skilled in the art to which the present invention pertains. Terms, such as those defined in a commonly used dictionary, should be interpreted as having meanings consistent with meanings in the context of related technologies, and should not be interpreted as ideal or excessively formal meanings unless explicitly defined in the present application. Does not.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of a courier system for return or reverse business according to an embodiment of the present invention.

1, the courier system 100 for return or reverse business according to an embodiment of the present invention includes a dispatch office terminal 110, a destination office terminal 120, a courier sales server 130, and a delivery courier It may be configured to include the terminal 140.

The courier system 100 for return or reverse sales does not perform a computerized input for returning or picking up a return or reverse sales courier for return or reverse sales, as in the conventional way, at the destination office terminal 110 without the destination office terminal 110. 120).

Thus, it is possible to prevent the existing practice of reluctance to pick up returns, and by activating reverse sales, it is configured to activate sales and make fair distribution of contributions to sales.

Hereinafter, a detailed configuration will be described.

The dispatch office terminal 110 is a terminal of the dispatch office, and is provided at the dispatch office which controls the business area to which the courier dispatch destination belongs.

In the present invention, the dispatch office terminal 110 is a terminal of a sales office located at a return destination for picking up a return product or a courier destination by reverse business.

Here, the reverse operation is not a business that sends a courier in an area under the jurisdiction of a sales office, but a business that a courier arrives in an area controlled by a sales office.

The shipping office terminal 110 includes a return / reverse sales receiving module 111, a return / reverse sales output module 112, a courier list creation / update module 113, a courier list storage module 114, and a courier list sending module ( 115). Hereinafter, a detailed configuration will be described.

The return / reverse sales receiving module 111 receives the return request or the reverse sales request from the sales company terminal 10 or receives the return request or the reverse sales request received from the destination sales office terminal 120, the courier sales server 130 It can be configured to receive through.

Here, the return request or the reverse business shipment request may be configured to include courier destination customer information, courier destination customer information, and a pick-up reservation date.

On the other hand, the sales company terminal 10 may be configured to have its own courier program to receive a request for a courier return and issue a waybill.

The return / reverse sales output module 112 may be configured to display and display a return request or a reverse sales request received from the return / reverse sales reception module 111.

The courier list creation / update module 113 may be configured to generate and update a courier list to be delivered by courier employees.

The courier list storage module 114 may be configured to store a courier list created or updated in the courier list creation / update module 113.

The courier list transmission module 115 may be configured to transmit the courier list stored in the courier list storage module 114 in real time to the delivery courier employee terminal 140. The delivery courier staff terminal 140 may be a mobile terminal.

The destination office terminal 120 may be provided at the destination office that controls the business area to which the courier destination belongs.

The destination office terminal 120 may be configured to receive a request for a return of a customer or a request to send a reverse business and upload it to the courier sales server 130.

In general, the courier business is mainly carried out at a branch office having jurisdiction over the place of shipment, and the delivery courier case is configured to be computerized at the terminal 110 of the destination office. However, according to the present invention, it is possible to prevent a computer input from being omitted and to activate a business by making a computerized input at a branch office having jurisdiction over a return or reverse business case.

The destination office terminal 120 may be configured to include a return / reverse sales input module 121 and a return / reverse sales upload module 122. Hereinafter, a detailed configuration will be described.

The return / reverse sales input module 121 may be configured to receive a return request or a reverse sales request.

The return / reverse sales upload module 122 may be configured to upload a return request or a reverse sales request received from the return / reverse sales input module 121 to the courier sales server 130.

The courier sales server 130 is a component that integrally manages courier sales by a courier web program.

The courier sales server 130 may be configured to store a return request or a reverse sales shipment request uploaded from the destination sales office terminal 120 and deliver the stored return request or reverse sales shipment request to the dispatch office terminal 110. .

The courier sales server 130 includes a return / reverse sales reception module 131, a return / reverse sales storage module 132, a return / reverse sales delivery module 133, a real-time location information collection module 134, and a courier list collection module (135), the expected location information extraction module 136, return courier staff scheduling module 137 may be configured to include. Hereinafter, a detailed configuration will be described.

The return / reverse sales receiving module 131 may be configured to receive a return request or a reverse sales request uploaded from the return / reverse sales upload module 122 of the destination sales office terminal 120.

In the return / reverse sales storage module 132, a return request or a reverse sales request received from the return / reverse sales reception module 131 may be stored.

The return / reverse sales delivery module 133 may be configured to deliver a return request or a reverse sales request stored in the return / reverse sales storage module 132 to the return / reverse sales reception module 121 of the terminal 110 of the dispatch office. have.

The real-time location information collection module 134 may be configured to collect real-time location information of the dispatch destination courier employee terminal 140. The courier sales server 130 can grasp the current location of the courier staff in real time.

The courier list collecting module 135 may be configured to receive and collect a courier list of courier employees currently dispatched from the courier list transmitting module 115 of the terminal office 130. Here, the courier list may be configured to receive and collect not only the courier list of the courier destinations currently being delivered, but also the future courier list that has already been generated.

Meanwhile, the courier list collection module 135 may be configured to collect a courier list of courier employees from another courier company in real time in the terminal 20 of another courier office. The other courier may be a courier that has a mutual agreement on return pickup.

The predicted location information extracting module 136 may be configured to extract predicted location information corresponding to all current or future courier routes of the delivery courier employees from the courier lists collected in real time in the courier list collection module 135.

In addition, the predicted location information extraction module 136 may be configured to collect a courier list of courier employees from another courier in real time in the terminal 20 of another courier office.

The return courier staff scheduling module 137 picks up a return courier employee using the estimated real-time location extracted from the real-time location information collection module 134 as well as the estimated location extracted from the real-time location information extraction module 136. It can be configured to determine whether or not to schedule.

That is, it may be configured to schedule a return pickup to a delivery courier who is closest to the return pickup location using location information. The courier list generation / update module 113 of the dispatch office terminal 120 may be configured to update the scheduling information in real time on the courier list.

On the other hand, when a courier employee of another courier collects a return, the destination sales office terminal 130 may be configured to generate a return QR code for the return case and transmit it to a customer terminal (not shown). The customer can print the returned QR code received from the customer terminal (not shown) and attach it to the courier packaging box. Other courier courier staff may be configured to recognize the return QR code when collecting returns and register the computer on the courier's courier sales server (not shown). In such a case, when a courier employee of another courier suddenly returns the product, there is an advantage in that the on-site courier can register in real time and receive a request for a return. That is, there is an advantage that real-time property is secured.

2 and 3 are user interface screens of a courier system for return or reverse business according to an embodiment of the present invention.

2 shows a screen for inputting computation by designating a destination office at the destination office terminal 120. 3 is a collection shipment inquiry screen, which shows a screen in which returns are accepted.

4 is a flowchart of a courier method for return or reverse business according to an embodiment of the present invention.

Referring to FIG. 4, the destination office terminal 120 receives a request for a return of a customer or a request for sending a reverse business and uploads it to the home delivery sales server 130 (S101).

Here, the return request or the reverse business request may be configured to include courier destination customer information, courier destination customer information, and a pick-up reservation date.

In addition, the request for sending a reverse operation may be a request for shipment of the courier shipment when the courier shipment of the courier destination is opened by the courier destination office 120.

Next, the courier sales server 130 stores a return request or a reverse sales shipment request uploaded from the destination sales office terminal 120 (S102).

Next, the courier sales server 130 transmits the previously stored return request or reverse sales dispatch request to the dispatch office terminal 110 (S103).

Next, the destination office terminal 110 receives the return request or the reverse business shipment request from the courier sales server 130 and outputs it (S104).

Although described with reference to the above embodiments, those skilled in the art can understand that the present invention can be variously modified and changed within the scope not departing from the spirit and scope of the present invention as set forth in the claims below. There will be.

110: terminal of the office of origin
111: Return / reverse sales receiving module
112: Return / reverse sales output module
113: Courier list creation / update module
114: Courier list storage module
115: courier list transmission module
120: destination office terminal
121: return / reverse sales input module
122: Return / reverse sales upload module
130: courier sales server
131: Return / reverse sales receiving module
132: return / reverse sales storage module
133: Return / reverse sales delivery module
134: real-time location information collection module
135: Courier list collection module
136: expected location information extraction module
137: return courier staff scheduling module
140: courier courier terminal

Claims (1)

A dispatch office terminal provided at a dispatch office having jurisdiction over a business area to which the courier dispatch destination belongs;
A destination office terminal provided at the destination office having jurisdiction over the sales area to which the courier destination belongs, and receiving and uploading a customer's reverse business shipment request;
And a courier sales server that stores a reverse business shipment request uploaded from the destination office terminal and delivers the stored reverse business shipment request to the destination office terminal,
The reverse business shipment request,
It is configured to include courier destination customer information, courier destination customer information, and pick-up reservation date,
The reverse business shipment request,
If the courier destination office opened the courier shipment of the above courier destination, it is a request for shipment for the courier shipment,
The destination office terminal,
A return / reverse sales receiving module for directly receiving a reverse sales request from a sales company terminal or receiving an uploaded return request or a reverse sales request received from the destination sales office terminal from the courier sales server;
A return / reverse sales output module for outputting a reverse sales request received from the return / reverse sales reception module;
A courier list creation / update module for generating and updating a courier list to be delivered by the courier;
A courier list storage module for storing a courier list generated and updated by the courier list creation / update module;
It is configured to include a courier list transmission module for real-time transmission of the courier list stored in the courier list storage module to the dispatch courier staff terminal,
The terminal of the destination office,
A return / reverse sales input module that receives a reverse sales request from an employee of the destination office;
It is configured to include a return / reverse sales upload module that uploads a reverse sales request received from the return / reverse sales input module to the courier sales server,
The courier sales server,
A return / reverse sales receiving module for receiving a reverse sales request uploaded from the return / reverse sales upload module of the terminal of the destination office;
A return / reverse sales storage module in which a reverse sales request received from the return / reverse sales reception module is stored;
A return / reverse sales delivery module that delivers a reverse sales request stored in the return / reverse sales storage module to the return / reverse sales reception module of the terminal of the originating office;
A real-time location information collection module that collects real-time location information of a delivery courier employee terminal;
A courier list collecting module that receives and collects in real time the current courier list of the courier courier employees currently being couriered and the courier list that has already been generated from the courier list transmitting module of the terminal of the originating office;
Estimated by date and time corresponding to all the current or future courier routes of the courier of the shipping destination using the current courier list of the current courier courier currently collected in real time collected in the courier list collection module and a future courier list that has already been generated. An expected location information extraction module for extracting location information in real time;
Real-time scheduling and scheduling by determining the real-time delivery courier to pick-up the courier item of the reverse business request using the estimated location information by date and time of the delivery courier extracted in real time from the predicted location information extraction module Is configured to include a return courier staff scheduling module,
The courier list collection module,
It is configured to receive the current courier list of the courier employees currently being couriered by other courier companies from the terminal of the other courier company's office and the next courier list that has already been generated, and collect them in real time.
The expected location information extraction module,
Respond to all current or future courier routes of other courier's courier courier using the current courier list of the courier's current courier courier currently collected in real time collected in the courier list collection module and a courier list that has already been generated. It is configured to extract the expected location information by date and time.
The return courier staff scheduling module,
It is configured to real-time determine and schedule the delivery courier of another courier to pick up the courier product of the sales request by using the estimated location information of each courier's delivery courier, extracted in real time from the estimated location information extraction module, by date and time. ,
The courier list creation / update module,
It is configured to update the courier list in real time by using the scheduling result of the courier courier and the courier courier of another courier according to the return courier employee scheduling module,
Reverse business,
A courier system with a return or reverse operation, which means that a courier that is sent from another business area and arrives at the location of the courier destination office is requested by operating at the courier destination office.

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