KR20200045815A - Method and apparatus for providing dental reservation service using chatbot - Google Patents

Abstract

Disclosed are a method and an apparatus for providing a dental reservation service using a chatbot in order to increase accessibility of a patient who wants to see the dentist and to save the time wasted for patient reservation at the dentist. The method for providing the dental reservation service using the chatbot according to one embodiment comprises: a step of connecting with a dental terminal which manages dental tasks; a step of processing a dental reservation by constructing dental reservation content corresponding to a received chat message and sending a response message including the constructed dental reservation content when receiving the chat message requesting the dental reservation from a user terminal while chatting through a messenger with the user terminal using the service; and a step of reflecting dental reservation information for the dental reservation to the dental terminal in real time.

Description

Method and apparatus for providing dental reservation service using chatbot {Method and apparatus for providing dental reservation service using chatbot}

The present invention relates to data collection and analysis and interactive interface technology using the same.

Recently, as social networking services (SNS) have developed, messenger services such as KakaoTalk, LINE, and Facebook Messenger have been widely used. A robot that communicates with a user through a messenger, that is, chatbot technology, is developing. Chatbot, an intelligent robot, is a term created after each character in a chat (Chatting) that talks and a robot (Robot), a machine that automatically performs the work of a person.

According to one embodiment, a method and apparatus for providing a dental reservation service using a chatbot are proposed to increase the accessibility of a patient who wishes to use a dentist and to save time wasted when receiving a patient reservation at the dentist.

A method of providing a dental reservation service using a chatbot according to an embodiment is a step of connecting with a dental terminal that manages dental work, and a chat requesting a dental reservation from a user terminal while communicating with a user terminal using a service via a messenger Upon receiving the message, constructing dental reservation content corresponding to the received chat message and processing the dental reservation by responding with a chat message including the configured dental reservation content, and dental reservation information according to the dental reservation processing to the dental terminal And reflecting in real time.

The step of processing the dental reservation includes receiving a first chat message input by the user through a messenger from a user terminal, analyzing a received first chat message to determine a user intention, and grasping the user intention Based on the chatbot scenario that matches the user request and answer message for dental reservation based on the step of configuring the dental reservation content, and generating a second chat message containing the configured dental reservation content and transmitting to the user terminal through a messenger It may include.

The step of configuring the dental reservation content may include the step of requesting and receiving dental information required for the dental reservation, and configuring the dental reservation content using the dental information received from the dental terminal.

The step of processing the dental reservation includes receiving a chat message requesting a medical appointment from the user terminal, and requesting schedule information available for reservation to the connected dental terminal, and receiving a chat message including the acquired schedule information. And transmitting a chat message including a treatment schedule selected by a user from a user terminal among schedules available for reservation, and in real-time reflecting on a dental terminal, treatment time information selected by the user is dental. It can be automatically reflected in the dental work schedule of the work management program.

The step of processing the dental reservation includes the steps of obtaining medical information by requesting medical information of the user selectable to the dental terminal and transmitting a chat message including the obtained medical information to the user terminal, and by the user referring to the medical information. The method further includes receiving a chat message including the selected medical staff information from the user terminal, and in the step of real-time reflecting the dental terminal, the medical staff information selected by the user can be automatically reflected in the dental work schedule of the dental work management program. have.

In the process of processing a dental appointment, providing dental information, providing at least one of a dental appointment and an appointment cancellation service, the dental appointment reservation service includes the selection of medical staff, appointment and time of appointment, provisional reservation and confirmation of appointment. In addition, the medical appointment cancellation service may include checking reservation details and canceling the reservation.

In the step of real-time reflection on the dental terminal, the dental reservation information may be transmitted in real time to the web client of the dental terminal connected to the web.

The method for providing a dental reservation service may further include the step of actively generating a chat message and transmitting it to the user terminal even if a chat message is not received from the user terminal when a predetermined condition is satisfied.

The apparatus for providing a dental reservation service according to another embodiment is connected to a dental terminal for dental business management, analyzes a first chat message received from a user terminal through a messenger provided by a chat server, and grasps and identifies a user's intention A chatbot server that generates a second chat message containing dental reservation contents that meets the user's intention and provides it to the user terminal through a messenger, processes the dental reservation, and reflects the dental reservation information according to the dental reservation process to the dental terminal in real time. , A chat server that provides a messenger for sending and receiving chat messages between the chatbot server and the user terminal.

The chatbot server includes a web server communicating through the web with a web client of the dental terminal, a processor running the web server, and a memory in which data including instructions executed through the processor is stored, and the processor provides a service. The registration processing unit that matches the identifier of the user who wants to use the dentist through the dental terminal identifier of the dentist and the chat server and stores it in the memory, and analyzes the first chat message input by the user through a messenger to identify and identify the user's intention Chat with the data processing unit that composes the dental reservation content that meets the user's intention, while communicating with the chat server, receives the first chat message input by the user, and generates a second chat message including the dental reservation content configured through the data processing unit Through the chat message sending and receiving unit to send to the server, and a running web server It may include a web processing unit that controls the connection between the chatbot server and the dental terminal, and reflects the dental reservation information according to the dental reservation processing to the dental business management program of the dental terminal connected to the chatbot server in real time.

The web processing unit requests and receives dental information required for dental treatment reservation, cancellation, or change through the web server to the dental terminal, and the data processing unit uses the dental information received from the dental terminal through the web server to make a dental reservation, cancellation, or cancellation. Change content can be configured. The dental information necessary for the dental reservation may include reservation information and medical staff information.

The registration processing unit stores the user identifier registered in the chat server with the dental identifier connected to the chatbot server and stores it in memory. When the web processing unit receives the chat message from the chat server, it has a dental identifier matching the user identifier of the chat server in memory. The dental terminal may be searched to request information for dental reservations from the retrieved dental terminal, or dental reservation information according to dental reservation processing.

According to a method and apparatus for providing a dental reservation service using a chatbot according to an embodiment, a chatbot supporting a dental reservation of a patient based on a chat service is connected in real time to a dental business management program of the dentist. In this case, when the patient makes a dental reservation using a chatbot, the dental reservation information is updated in real time in the dental business management program.

From the patient's point of view, the dental reservation is possible while sending and receiving a chat with the chatbot through a messenger installed in the user's terminal, thereby increasing access to the patient's reservation. For example, a dental visit plan can be established by selecting a patient's desired treatment time directly from a messenger without a separate phone call, visit, or access to the dental homepage.

From a dental standpoint, it is possible to manage patient-specific reservations using a chatbot. For example, when booking a dentist using a chatbot, the dental reservation information is directly reflected in the dental business management program. Therefore, the inconvenience caused when the separate reservation is received through a separate phone call, visit, dental website access, and the received reservation schedule is separately input into the dental work management program is eliminated, thereby reducing work time and improving efficiency.

Furthermore, the effect of dental marketing can also be increased. For example, it is possible to promote dentistry and secure new customers through a reservation service.

1 is a view schematically showing the concept of a dental reservation service providing system using a chatbot according to an embodiment of the present invention,
2 is a view showing the configuration of a dental reservation service providing system using a chatbot according to an embodiment of the present invention;
3 is a view showing a dental reservation service providing system including a detailed configuration of a dental reservation service providing apparatus according to an embodiment of the present invention,
4 is a view showing a detailed configuration of a chatbot server according to an embodiment of the present invention;
5 is a view showing a flow of a method for providing a dental reservation service using a chatbot according to an embodiment of the present invention;
6 is a view showing a screen of a user terminal using a dental reservation service according to an embodiment of the present invention;
7 to 9 are views showing a screen of a user terminal using a dental reservation service according to another embodiment of the present invention,
FIG. 10 is a view showing a dental business management program screen of a dental terminal interlocked with a dental reservation service providing device according to an embodiment of the present invention in real time.

Advantages and features of the present invention, and methods for achieving them will be clarified with reference to embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in various different forms, and only the embodiments allow the disclosure of the present invention to be complete, and common knowledge in the technical field to which the present invention pertains. It is provided to fully inform the holder of the scope of the invention, and the invention is only defined by the scope of the claims. The same reference numerals refer to the same components throughout the specification.

In the description of the embodiments of the present invention, when it is determined that a detailed description of known functions or configurations may unnecessarily obscure the subject matter of the present invention, the detailed description will be omitted, and terms to be described later in the embodiments of the present invention These terms are defined in consideration of the functions of the user, and may vary depending on the user's or operator's intention or customs. Therefore, the definition should be made based on the contents throughout this specification.

Combinations of each step of each block and flowchart in the accompanying block diagrams may be performed by computer program instructions (execution engines), these computer program instructions being incorporated into a processor of a general purpose computer, special purpose computer, or other programmable data processing device. Since it can be mounted, its instructions, which are executed through a processor of a computer or other programmable data processing device, create a means to perform the functions described in each block of the block diagram or in each step of the flowchart.

These computer program instructions can also be stored in computer readable or computer readable memory that can be oriented to a computer or other programmable data processing device to implement a function in a particular way, so that computer readable or computer readable memory The instructions stored in it are also possible to produce an article of manufacture containing instructions means for performing the functions described in each block of the block diagram or in each step of the flowchart.

And since computer program instructions may be mounted on a computer or other programmable data processing device, a series of operation steps are performed on the computer or other programmable data processing device to create a process that is executed by the computer to generate a computer or other programmable It is also possible for instructions to perform the data processing apparatus to provide steps for executing the functions described in each block of the block diagram and each step of the flowchart.

In addition, each block or each step can represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical functions, and in some alternative embodiments referred to in blocks or steps It should be noted that it is possible for functions to occur out of sequence. For example, two blocks or steps shown in succession may in fact be performed substantially simultaneously, and it is also possible that the blocks or steps are performed in the reverse order of the corresponding function as necessary.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. However, the embodiments of the present invention exemplified below may be modified in various other forms, and the scope of the present invention is not limited to the embodiments described below. Embodiments of the present invention are provided to more fully describe the present invention to those of ordinary skill in the art.

1 is a view schematically showing the concept of a dental reservation service providing system using a chatbot according to an embodiment of the present invention.

Referring to FIG. 1, a patient uses a messenger to book a dentist while exchanging chat messages with a chatbot. Messenger is a free instant messenger service that provides contents such as text and emoticons through communication, for example, a messenger application such as KakaoTalk, Line, Facebook, Wechat, Skype, Viber, Telegram, etc. It can be used, and can be installed on the user terminal owned by the patient. Dental appointments include all actions, such as accepting a treatment, canceling a treatment, viewing a treatment, or changing a treatment. The dentist opens a friend, and the user can register the dentist as a friend via a messenger. The chatbot connected to the dentist handles the dental reservation of a patient registered as a friend.

Chatbots can be implemented in software or hardware that communicates with people. The chatbot is a kind of artificial intelligence (AI) rather than a person, and the (robot) robot, which automatically sends a message to the user and responds to the user's request in real time, induces the use of various functions. It is easy for users to access because they communicate through a personal communication tool called messenger. The chatbot according to an embodiment processes a dental reservation while exchanging messages with a patient. It can be said that the chatbot is operated on the basis of a public platform in that it uses a common messenger. Chatbots can use artificial intelligence (AI) to understand user intent from chat messages received from users.

Dentists manage their dental work through the Dental Management System (PMS). Dental work may include tasks performed in dentistry such as reception, cancellation, change, insurance claim, and electronic chart of dental reservations. In general, when a dentist receives a dental reservation, a dental reservation is received through a telephone, a visit, a dental homepage, etc., and the received reservation schedule is separately input into the dental business management program. In this case, since dental record and reservation management are separated, dental resources are inefficiently operated.

The chatbot according to one embodiment is connected in real time to the dental work management program of the dentist, and when a patient makes a dental reservation using the chatbot, the dental reservation information is updated in real time to the dental work management program. Accordingly, since a patient can make a dental reservation while exchanging and chatting with a chatbot through a messenger installed in his user terminal, the patient's reservation accessibility is increased. That is, it is possible to establish a dental visit plan by selecting a patient's desired treatment time directly from a messenger without a separate phone call, visit, or access to the dental homepage. From a dental standpoint, it is possible to manage patient-specific reservations using a chatbot. In other words, the dental reservation information is directly reflected in the dental business management program at the time of the dental reservation using the chatbot, so the inconvenience caused by separately entering the dental reservation using the separate means and the received reservation schedule into the dental business management program again As it disappears, working hours are shortened and efficiency is improved. Furthermore, the effect of dental marketing can also be increased. For example, it is possible to promote dentistry and secure new customers through a reservation service.

2 is a view showing the configuration of a dental reservation service providing system using a chatbot according to an embodiment of the present invention.

Referring to Figure 2, the dental reservation service providing system using a chatbot includes a user terminal (1), a dental terminal (4), an administrator terminal (5) and a dental reservation service providing device (6), connected to each other through a network do.

The user terminal 1 is a messenger client such as a smartphone or a mobile device such as a tablet or a desktop computer, and receives a dental reservation service while exchanging chat messages using a messenger provided by the dental reservation service providing device 6.

The dental reservation service providing device 6 is connected to the dental terminal 4 for dental work management, and provides a chatting service for exchanging and receiving conversations through the user terminal 1 and a messenger. For connection with the dental terminal 4 and the user terminal 1, the process of registering the dentist, the process of registering the dentist as a friend through the messenger by the user terminal 1, receiving basic user information from the friend registered user And a process of storing it.

The dental reservation service providing device 6 transmits a chat message including dental reservation content to the user terminal 1 using a chatbot. The chatbot, like the user terminal 1, is a messenger client, and is a device that can communicate with the user terminal 1 through a communication protocol provided by the messenger. However, it is different in that it is the robot that sends and receives chat messages, not humans.

The dental reservation service providing device 6 provides a chat service for exchanging and receiving conversations through the user terminal 1 and a messenger. When a chat message requesting a dental reservation is received from the user terminal 1, dental reservation content that complies with the received chat message is configured and the dental reservation is processed by responding with a chat message including the configured dental reservation content. And the dental reservation information according to the dental reservation processing is reflected in real time to the dental terminal (4).

The dental terminal 4 manages dental work using a dental work management program. The manager terminal 5 is a terminal that manages the dental reservation service providing device 6 and can be operated by an administrator. The manager can be a chatbot developer, designer, etc. The manager terminal 5 manages the chatbot and performs scenario management, block management, skill management, and entity management for configuring dental reservation content. The scenario may consist of answering knowledge matching the user's request for a dental reservation and the corresponding answer.

The dental reservation service providing apparatus 6 according to an embodiment selects an answer matching a user's request based on a scenario. To this end, organic linkage with the answer knowledge is essential. When constructing the answer knowledge, the user request intention and key words are structurally described in the conditional section for matching the answer, so that more accurate matching can be achieved. The device for providing a dental reservation service 6 may finally correct the answer more naturally before the answer is presented to the user.

3 is a view showing a dental reservation service providing system including a detailed configuration of a dental reservation service providing apparatus according to an embodiment of the present invention.

Referring to FIG. 3, the dental reservation service providing system includes a user terminal 1, a dental terminal 4, an administrator terminal 5, and a dental reservation service providing device 6, and a dental reservation service providing device 6 Includes a chat server 2 and a chatbot server 3.

The user terminal 1 is a messenger client such as a smart phone or a desktop computer, and communicates using the chat protocol provided by the chat server 2 to exchange chat messages with the chatbot server 2. The chat server 2 is a server that provides messenger services such as Kakao Talk, Line, Facebook, WeChat, Skype, Viber, Telegram, and the like. Other messenger services that are not mentioned can also be provided. The chatbot server 3 is a device that provides dental reservation content to the user terminal 1 using the chatbot. The chatbot server 3, like the user terminal 1, is a messenger client, a device that can communicate with the chat server 2 using a chat protocol, or a chatbot, not a person, that exchanges chat messages. The chat protocol includes a bot API. When communicating with the chat server 2, the chatbot server 3 may communicate using a general chat protocol as if it is a typical user terminal, or may communicate using a bot API provided by the operator of the chat server 2.

The chatbot server 3 is based on a public platform, for example, platforms such as KakaoTalk, LINE, Facebook, WeChat, Skype, Viber, and Telegram. In addition, other messengers not mentioned can be sufficiently applied. When it is based on a private platform, there is a restriction on the accessibility of the user's reservation, whereas in the case of a public platform, the accessibility is free. The chatbot server 3 is connected to at least one dental terminal 4, for example, dental 1-4 (4-1,4-2,4-3,4-4) of FIG. 3, respectively. A dental reservation is made through a chat exchange between the chatbot server 3 and the chat server 2, and the dental reservation information according to the result of the dental reservation processing is reflected in real time in the dental business management program of the dentist. For connection with the dental terminal 4, the chatbot server 3 functions as a web server, providing dental reservation information to the web client of the dental terminal 4 in real time, and is automatically reflected in the dental business management program.

The dental terminal 4 registers dental information by generating a dental friend identifier, and stores information necessary for dental reservation and dental reservation information according to the result of the dental reservation processing in the reservation DB in conjunction with the reservation DB. The dental reservation information includes, for example, medical staff information, reservation status, temporary reservation information, and the like.

The user registers the dentist as a friend through the messenger provided by the chat server 2 in the user terminal 1. The dental terminal 4 of the dentist is interlocked with the chatbot server 3, and the reservation information according to the reservation processing result is updated in real time on the dental terminal.

The chat server 2 may transmit the chat server user identifier to the chatbot server 3 using a chat protocol. The chat server user identifier is a unique identifier used by the chat server 2 to identify the user. Even if the same user, the chat server user identifier may be different according to the chatbot server 3. If the user registers a dentist as a friend, the chat server 2 may send a user identifier to the chatbot server 3 even if the user does not send a chat message to the chatbot server 3 associated with the dentist. When sending, you can also send the user identifier along with the chat message. The chatbot server 3 receives the user identifier of the chat server 2 and stores it in memory.

When the user terminal 1 sends a chat message for dental reservation to the chat server 2, the chat server 2 sends a chat message to the chatbot server 3 using a chat protocol. The chatbot server 3 analyzes the received chat message to grasp the user's intention and configures dental reservation content corresponding to the identified user's intention. The user intention grasping may be performed by performing natural language analysis on the received chat message. At this time, the accuracy of grasping the user's intention may be increased using artificial intelligence (AI).

The chatbot server 3 constructs a dental reservation content, generates a chat message including the dental reservation content, and sends a chat message to the chat server 2 using a chat protocol. The chat message sent by the chatbot server 3 to the chat server 2 may include various formats such as images, menus, links, and rich messages, as well as text messages. Here, the link includes not only a text URL, but also various types of links that can access the corresponding content such as barcodes and QR codes.

Since the chatbot server 3 can identify a user using the chat server user identifier, there is no need to use a separate user identifier. For example, the user does not need to input a separate ID and password to log in to the chatbot server 3 in addition to logging in to the chat server 2. Therefore, the chatbot server 3 does not need to receive a separate user identifier from the chat server 2 in addition to the user identifier of the chat server 2.

The chat server 2 and the chatbot server 3 may be servers operated by different operators. The chatbot server 3 may have its own content database, and may have its own content and scenario for the user's dental reservation. The chatbot server 3 manages its own content database, and does not register its contents on the chat server 2 side, so that there is no problem of exposing trade secret information to the outside. That is, the chatbot server 3 can manage contents on its own and provide the contents to the user using the chatbot.

When the chatbot server 3 configures the dental reservation content, if there is insufficient information to configure the dental reservation content using only the chat message received so far, the user terminal 1 receives an additional chat message to configure the dental reservation content. You can. For example, the chatbot server 3 generates a chat message requesting additional information necessary for configuring the dental reservation content, and sends a chat message to the user terminal 1 through the chat server 2. In addition, a new chat message is received from the user terminal 1 through the chat server 2, and dental reservation content is configured by combining information of the previously received chat message and the newly received chat message.

After configuring the dental reservation content corresponding to the received chat message, the chatbot server 3 according to an embodiment may perform additional operations related to the dental reservation content with the user's consent. For example, the chatbot server 3 determines one or more additional actions related to the configured dental reservation content, and then generates a chat message indicating the determined additional actions and sends the generated chat message through the chat server 2 to the user terminal ( 1). The user can view a list of additional actions in the received chat message and select one or more additional actions to perform among them to respond with a chat message, and the chatbot server 3 receives the chat message through the chat server 2 Then, some or all of the additional operations may be performed based on the received chat message.

The chatbot server 3 according to an embodiment generates and stores statistics and learning information about dental reservation content composition or dental reservation processing results in a memory to use them later. When a new reservation request or dental reservation processing result occurs, the chatbot server 3 may update statistics and learning information and store it in memory. When configuring the reservation content, the chatbot server 3 may retrieve statistics and learning information from the database, and then configure the reservation content based on the searched statistics and learning information. The learning information can be made through machine learning, etc., and through learning, the fitness of the dental reservation content corresponding to the reservation request can be improved.

The chatbot server 3 may actively generate a chat message and transmit it to the user without first receiving the chat message from the user. For example, if the chatbot server 3 satisfies a predetermined condition, the chat server 2 is generated by first generating an active chat message even if a chat message is not received from the user terminal 1 through the chat server 2. It is transmitted to the user terminal 1 through. At this time, the predetermined condition may be a condition that the user wants to receive a reminder, such as whether the user can make a reservation or cancel a reservation, or a reservation or cancelable time. For example, when the time reserved by the user arrives, the chatbot server 3 first generates an active chat message and transmits it to the user terminal 1 through the chat server 2.

The chatbot server 3 according to an embodiment generates an active chat message including various contents of a dentist registered by a user as a friend and transmits it to the user terminal 1 through the chat server 2. For example, the event information provided by the dentist registered by the user as a friend is recommended to the user terminal 1. As another example, dentists are recommended while providing reviews, dental satisfaction, and popularity of dentists linked with the chatbot server 3. Satisfaction can show the patient's satisfaction with dental and medical subjects in a time series graph. Popularity can show the degree of consumer interest by region, menu, and dentistry in a pie chart. The user can register the recommended dentist as a friend and make a dental appointment.

On the other hand, the dental reservation service providing apparatus 6 described above with reference to FIG. 3 performs a function in which the chat server 2 transmits and receives a chat message through a messenger, and the chatbot server 3 receives the chat using a chatbot. The message is analyzed and a chat message including dental reservation content is generated based on the analysis result and transmitted to the chat server 2. As another example, the chat server 2 transmits and receives a chat message through a messenger, analyzes an incoming chat message, and generates a chat message including dental reservation content based on the analysis result and transmits it to the user terminal 1 Functions can also be performed. In this case, the chatbot server 3 performs a function of communicating with the dental terminal 4.

4 is a diagram showing a detailed configuration of a chatbot server according to an embodiment of the present invention.

3 and 4, the chatbot server 3 includes a processor 30, a web server 32, and a memory 34.

The web server 32 communicates with the web client of the dental terminal 4 via the web. The web server 32 provides a web API for web connection with the web client of the dental terminal 4. The processor 30 runs the web server 32. Data including instructions executed through the processor 30 is stored in the memory 34. In the memory 34 according to an embodiment, a scenario including an answer knowledge matching the user's expected query and the corresponding answer is stored. At this time, the processor 30 may select the answer that most matches the user request as an answer message. Conversation information, including requests and responses to and from users, can be stored in the form of log files. The previous conversation information stored in the form of a file may be used for extracting context information of the previous conversation.

The processor 30 according to an embodiment includes a chat message transmitting and receiving unit 300, a registration processing unit 302, a data processing unit 304, and a web processing unit 306.

The registration processing unit 302 matches the identifier of the dental terminal of the dentist providing the service with the identifier of the user who wants to use the dentist through the chat server 2 and stores it in the memory 34.

The data processing unit 304 analyzes the first chat message inputted by the user through a messenger to grasp the user's intention and configures dental reservation content that matches the identified user's intention.

The chat message transmitting and receiving unit 300 communicates with the chat server 2, receives the first chat message input by the user, and generates a second chat message including the dental reservation content configured through the data processing unit 304 to create a chat server. (2).

The web processing unit 306 controls the connection between the chatbot server 3 and the dental terminal 4 through the executed web server 32, and manages dental reservation information according to the dental reservation processing by the dental terminal 4 It should be reflected in the program in real time.

The web processing unit 306 according to an embodiment requests and receives the dental information required for the dental treatment reservation, cancellation or change through the web server 32 to the dental terminal 4. At this time, the data processing unit 304 configures the dental reservation, cancellation or change contents using the dental information received from the dental terminal 4 through the web server 32. Dental information required for dental reservations includes schedule information and medical staff information that can be reserved.

The registration processing unit 302 according to an embodiment matches the user identifier registered in the chat server 2 with the dental identifier connected to the chatbot server 3 and stores it in the memory 34. When the web processing unit 306 receives the chat message from the chat server 2, the memory 34 searches for the dental terminal 4 having the dental identifier matching the user identifier of the chat server 2 and retrieves the dental terminal ( Request information for dental reservation in 4) or send dental reservation information according to dental reservation processing.

The chatbot server 3 manages various data using the memory 34, and in particular, can manage its own content database to be provided to the user terminal 1. Here, the database includes not only a professional database management system, but also a collection of all kinds of structured data.

5 is a diagram showing a flow of a method for providing a dental reservation service using a chatbot according to an embodiment of the present invention.

2 and 5, the dental reservation service providing device 6 registers the dentist and the user 500, and is connected to the registered dental terminal 4 (510). The dental reservation service providing device 6 performs a chat service to exchange conversations with the user terminal 1 using a messenger. For example, when the first chat message input by the user is received from the user terminal 1 through the messenger (520), the received first chat message is analyzed to determine the user intention (530), and the identified user Based on the intention, the dental reservation content is configured according to the chatbot scenario (540). Subsequently, a second chat message including the configured dental reservation content is generated and transmitted to the user terminal 1 through a messenger to process the dental reservation (550). Dental reservation information according to the dental reservation processing is reflected in real time to the dental terminal (4) (560). Real-time reflection may be achieved through web-based communication between the web server of the dental reservation service providing device 6 and the web client of the dental terminal 4.

In the dental reservation processing step 550, the dental reservation service providing apparatus 6 according to an embodiment receives the first chat message input by the user from the user terminal 1 through a messenger, and receives the first chat Analyze the message to understand user intent. Subsequently, dental reservation content is configured according to the chatbot scenario based on the identified user intention. When constructing the dental reservation content, the dental information necessary for the dental reservation is requested and received from the dental terminal 4, and the dental reservation content may be configured by using the dental information received from the dental terminal 4. Subsequently, a second chat message including the configured dental reservation content is generated and transmitted to the user terminal 1 through a messenger.

In the dental reservation processing step 550, the dental reservation service providing apparatus 6 according to an embodiment receives a chat message requesting medical reservation from the user terminal 1. Then, a request is made to the connected dental terminal 4 for scheduling information, and a chat message including the acquired reservation information is transmitted to the user terminal 1. Subsequently, when a chat message including a medical schedule selected by the user is received from the user terminal 1 among the schedules available for reservation, the medical time information selected by the user is automatically reflected in the dental business schedule of the dental business management program.

Furthermore, the dental reservation service providing apparatus 6 may request medical information of a user selectable to the dental terminal 4 to obtain medical information and transmit a chat message including the obtained medical information to the user terminal 1. When a chat message including medical information selected by the user is received from the user terminal 1 with reference to the medical information, the medical information selected by the user is automatically reflected in the dental work schedule of the dental work management program.

In the dental reservation processing step 550, the dental reservation service providing device 6 may provide at least one of viewing dental information, booking a dental appointment, and canceling a reservation. At this time, the dental appointment service includes medical staff selection, treatment date and time selection, temporary reservation and confirmation of reservation, and medical appointment cancellation service includes confirmation of reservation details and cancellation of reservation.

When the dental reservation service providing apparatus 6 according to an embodiment satisfies a predetermined condition, a chat message is actively generated and transmitted to the user terminal 1 even if a chat message is not received from the user terminal 1.

6 is a diagram illustrating a screen of a user terminal using a dental reservation service according to an embodiment of the present invention.

Referring to FIG. 6, a user reserves a dentist through a chat that exchanges a conversation with a chatbot through a messenger of a user terminal. For example, 1) the user selects the 'medical reservation' menu (610). Depending on the user's selection of a 'care appointment', the chatbot responds to the user with a chat message that includes the content of the bookable date. The user can check the available reservation date and select a desired date and time from among them, or directly select a date (620).

When the user selects 'choose a date by hand', the chatbot responds to the user with a chat message containing calendar content. The user selects a date in the calendar (630). Then, the chatbot responds to the user with a chat message including the reserved time content (640). For example, the reservation time is 9 am, 3 pm, 2 pm, and 4 pm. When the user selects the reservation at 2 PM, the chatbot responds to the user with a chat message including the reservation confirmation content (650). At this time, you can register for the messenger schedule. Subsequently, a medical appointment schedule is registered in the user terminal calendar (660).

7 to 9 are views showing a screen of a user terminal using a dental reservation service according to another embodiment of the present invention.

Referring to FIG. 7, when a user enters a chat screen with a dentist registered as a friend and inputs "Hello", the chatbot connected to the dentist responds with a chat message including content for dental reservation or cancellation. If you enter "reservation", the chatbot responds with a chat message that includes the customer's name input request content. When the user enters "Hong Gil-dong", the chatbot responds with a chat message that includes the content requested to enter a phone number. When the user enters the phone number, the chatbot responds with a chat message containing the reservation confirmation content.

Referring to FIG. 8, when the user confirms the reservation confirmation content of the chatbot of FIG. 7 and inputs “Yes”, the chatbot responds with a chat message including content for selecting a reservationable medical staff. At this time, when the user inputs "teacher Lee Chul-soo", the chatbot responds with a chat message including content for selecting a medical history that can be reserved. At this time, when the user selects a predetermined medical history, for example, "implant", the chatbot processes the dental reservation with "implant".

9, it is possible to cancel the dental reservation. For example, if the user enters "Cancel Reservation", the chatbot responds with a chat message containing the contents of the previous reservation history. At this time, if the user inputs "Cancel reservation number 153", the dental reservation is canceled.

FIG. 10 is a view showing a dental business management program screen of a dental terminal interlocked with a dental reservation service providing device according to an embodiment of the present invention in real time.

Referring to FIG. 10, when a dental reservation service providing device processes a dental reservation through a chat with a user terminal, the dental reservation information according to the dental reservation processing is reflected in real time in the dental business management program of the dental terminal.

So far, the present invention has been focused on the embodiments. Those skilled in the art to which the present invention pertains will understand that the present invention can be implemented in a modified form without departing from the essential characteristics of the present invention. Therefore, the disclosed embodiments should be considered in terms of explanation, not limitation. The scope of the present invention is shown in the claims rather than the foregoing description, and all differences within the equivalent range should be interpreted as being included in the present invention.

Claims (13)

Connecting with a dental terminal managing dental work;
When receiving a chat message requesting a dental reservation from a user terminal while exchanging a conversation with a user terminal using a service and a messenger, a dental reservation content corresponding to the received chat message is configured and replied with a chat message including the configured dental reservation content. Processing dental reservations accordingly; And
Real-time reflecting the dental reservation information according to the dental reservation processing on the dental terminal;
Method for providing a dental reservation service using a chatbot, characterized in that it comprises a. The method of claim 1, wherein processing the dental reservation
Receiving a first chat message input by the user from a user terminal through a messenger;
Analyzing a received first chat message to grasp a user's intention;
Configuring dental reservation content according to a chatbot scenario in which a user request for dental reservation and a response message are matched based on the identified user intention;
Generating a second chat message including the configured dental reservation content and transmitting it to the user terminal through a messenger;
Method for providing a dental reservation service using a chatbot, characterized in that it comprises a. The method of claim 2, wherein configuring the dental reservation content
Requesting and receiving dental information necessary for a dental reservation to a dental terminal; And
Configuring dental reservation content using the dental information received from the dental terminal;
Method for providing a dental reservation service using a chatbot, characterized in that it comprises a. The method of claim 1, wherein processing the dental reservation
Receiving a chat message requesting a medical appointment from the user terminal;
Requesting schedule information that is available for reservation from the connected dental terminal and transmitting a chat message including the acquired schedule information to the user terminal; And
Receiving, from the user terminal, a chat message including a medical schedule selected by the user among the schedules available for reservation; It includes,
The steps to reflect in real time on the dental terminal
A method of providing a dental reservation service using a chatbot, characterized in that the information on the treatment time selected by the user is automatically reflected in the dental work schedule of the dental work management program. The method of claim 4, wherein processing the dental reservation
Obtaining medical information by requesting medical information that is selectable by a user to the dental terminal and transmitting a chat message including the obtained medical information to the user terminal; And
Receiving a chat message from the user terminal including the medical staff information selected by the user with reference to the medical staff information; Further comprising,
The steps to reflect in real time on the dental terminal
Method of providing a dental reservation service using a chatbot, characterized in that the medical staff information selected by the user is automatically reflected in the dental work schedule of the dental work management program. The method of claim 1, wherein processing the dental reservation
Provide at least one of dental information viewing, dental appointments and appointment cancellation services,
Dental appointment services include medical staff selection, appointment date and time, temporary reservations and confirmation of appointments,
A method of providing a dental reservation service using a chatbot, characterized in that the treatment reservation cancellation service includes confirming the reservation history and canceling the reservation. The method of claim 1, wherein the step of real-time reflection in the dental terminal
A method of providing a dental reservation service using a chatbot, characterized in that the dental reservation information is transmitted in real time to the web client of the dental terminal connected to the web. The method of claim 1, wherein the method of providing a dental reservation service is
If a predetermined condition is satisfied, even if a chat message is not received from the user terminal, actively generating the chat message and transmitting it to the user terminal;
A method of providing a dental reservation service using a chatbot, further comprising a. It is connected to the dental terminal for dental work management, analyzes the first chat message received from the user terminal through the messenger provided by the chat server, identifies the user's intentions, and includes the second contents including dental reservation contents that match the identified user intentions. A chatbot server that processes a dental reservation as a chat message is generated and provided to a user terminal through a messenger, and reflects the dental reservation information according to the dental reservation process to the dental terminal in real time; And
A chat server that provides a messenger for sending and receiving chat messages between the chatbot server and the user terminal;
Dental reservation service providing apparatus comprising a. 10. The method of claim 9, The chatbot server
A web server communicating with the web client of the dental terminal through the web;
A processor running the web server; And
A memory in which data including instructions executed through the processor is stored; It includes,
The processor
A registration processing unit matching a dental terminal identifier of a dentist providing a service with an identifier of a user who wants to use the dentist through a chat server and storing the identifier in a memory;
A data processing unit configured to analyze the first chat message inputted by the user through a messenger to grasp the user's intention and configure dental reservation content that matches the identified user's intention;
A chat message transmitting and receiving unit that communicates with the chat server and receives the first chat message input by the user and generates a second chat message including dental reservation content configured through the data processing unit and transmits the second chat message to the chat server; And
A web processing unit for controlling a connection between the chatbot server and the dental terminal through the executed web server, and allowing dental reservation information according to the dental reservation processing to be reflected in real time to the dental business management program of the dental terminal connected to the chatbot server;
Dental reservation service providing apparatus comprising a. 11. The method of claim 10, Web processing unit
Request and receive the dental information required for the reservation, cancellation, or change of dental treatment to the dental terminal through the web server.
Data processing unit
Dental reservation service providing device, characterized in that the dental reservation, cancellation or change content is configured using the dental information received from the dental terminal through the web server. The method of claim 11,
Dental reservation service providing device, characterized in that the necessary dental information for the dental reservation includes the schedule information and medical staff information. 11. The method of claim 10, Registration processing unit
The user identifier registered in the chat server is matched with the dental identifier connected to the chatbot server and stored in the memory.
Web processing department
When a chat message is received from a chat server, the memory searches for a dental terminal having a dental identifier that matches the user identifier of the chat server, requests dental reservation information from the retrieved dental terminal, or transmits dental reservation information according to the dental reservation processing. Dental reservation service providing device, characterized in that.

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