KR20200017927A - Apparatus for Managing Service - Google Patents

Abstract

The present invention relates to a service management apparatus including: a call reception unit receiving a call command signal of a guest at a restaurant; a table identification unit identifying a table, at which the corresponding guest is sitting, based on the call command signal of the guest; a group identification unit identifying a group to which a main employee in charge of the identified table belongs; a call notification unit notifying the main employee in charge of the table in the identified group of the call; an acceptance reception unit receiving acceptance from the main employee in charge of the table who confirmed the call; a tip information reception unit receiving information of tips wherein the main employee in charge of the table who accepted the call got the tips after giving service to the corresponding guest; and a tip sharing unit sharing and providing the tips to the main employee in charge of the table who is served by a table based on the received information of the tips. Therefore, main and sub employees in charge of a table will try to put effort into providing higher quality service to a guest and the guest will get better service.

Description

Service management device {Apparatus for Managing Service}

The present invention relates to a service management apparatus, and more particularly, to an apparatus for managing a service service charge that an employee receives from a customer in a restaurant or the like.

Conventional restaurants, such as restaurants, restaurants, mainly used an ordering system using a call bell.

Conventional ordering systems using such call bells, when a customer presses a call bell to order a particular menu and various additional service requests, an employee approaches the customer and talks with the customer to directly confirm the specific order menu and various additional service requests. Then, when the employee inputs the corresponding order menu or various additional services to the order terminal prepared separately, the order information is displayed on the kitchen monitor to provide a schedule service.

In the conventional ordering system using the call bell as described above, since the employee can check the customer's order details while talking directly with the customer, additional request for various services provided separately from the main menu such as various additional service requests of the customer are requested. It could be accommodated conveniently.

On the other hand, in some restaurants, dedicated employees may be arranged for one or more tables in order to further improve the quality of service provided to customers. In this case, the dedicated employee can focus more on the table he or she needs to manage exclusively, thus providing better service to the customer. And, since the customer can be provided with a more improved service, the service satisfaction of the customer is improved.

If a dedicated employee is arranged in this way, the other employee who is resting does not serve the customer at the table of the dedicated employee even if the dedicated employee is quite busy. This is because service charges (tips) may be generated for each table, and the service charges generated are left to the dedicated employees of the table. To prevent disputes between employees due to service charges, other employees who are normally at rest, even if the dedicated employee is quite busy, will not serve the customer at the dedicated employee's table.

However, from the customer's point of view, he wants to receive the service promptly, but if the dedicated employee of the table is busy and the service delay occurs, he can complain. Even in the position of a dedicated employee of the table, I feel sorry for not being able to promptly service the customer of the table he is in charge of.

Prior Art 1: Republic of Korea Patent No. 10-1468152 (System and method for providing food ordering service using a smart chime) Prior Art 2: Republic of Korea Patent No. 10-1703141 (restaurant service management device) Prior Art 3: Korean Patent Publication No. 10-2011-0129740 (Order System and Method Using Electronic Menu)

The present invention has been proposed to solve the above-mentioned conventional problems, and an object thereof is to provide a service management apparatus for distributing and providing a service charge (tip) according to an employee's serving degree for a table.

In order to achieve the above object, a service management apparatus according to a preferred embodiment of the present invention, the call receiving unit for receiving a call command signal of the customer in the restaurant, and the customer is located based on the call command signal of the customer A table identification unit for identifying a table, a group identification unit for identifying a group to which a main dedicated employee for the identified table belongs, a call notification unit for notifying a call to a main dedicated employee in the identified group, and the call; Acceptance receiving unit for receiving the acceptance from the main dedicated employee confirming that, the service charge information receiving unit for receiving the information of the service charge received after the main dedicated employee who accepts the service for the customer and the information of the received service charge The service fee is distributed to the main employees who served each table based on Service charge distribution provided.

According to the present invention having such a configuration, the number of servings of the main dedicated employee and the sub dedicated employee for the table and / or the main dedicated for the service fee received by the main dedicated employee or the sub dedicated employee who performed the serving of the customer's call for each table Service charges can be distributed based on customer response to employees and subordinates.

As a result, the main dedicated employee and the sub dedicated employee will try to provide better service, and the customer can be provided with better service.

1 is a diagram showing examples of call bells employed in the present invention.
2 is a diagram illustrating examples of an access point (AP) employed in the present invention.
3 is a diagram showing the configuration of a system to which the present invention can be applied.
4 is a flowchart illustrating an example of a call and response process in the system of FIG. 3.
5 is a flowchart illustrating an example of an ordering process in the system of FIG. 3.
6 is a flowchart illustrating an example of an operation flow of devices according to a calling process in the system of FIG. 3.
7 is a flowchart illustrating another example of an operation flow of devices according to a calling process in the system of FIG. 3.
8 is a block diagram of an employee service charge management device according to a first embodiment of the present invention.
9 is a flowchart illustrating a method for managing employee service charges according to a first embodiment of the present invention.
10 is a block diagram of an employee service charge management device according to a second embodiment of the present invention.
11 is a flowchart illustrating a method for managing employee service charges according to a second embodiment of the present invention.

The following merely illustrates the principles of the invention. Therefore, those skilled in the art, although not explicitly described or illustrated herein, can embody the principles of the present invention and invent various devices that fall within the spirit and scope of the present invention. Moreover, all conditional terms and embodiments listed herein are in principle clearly intended for the purpose of understanding the concept of the invention and are not to be limited to the embodiments and states so specifically listed. Should be.

In addition, it is to be understood that all detailed descriptions, including the principles, aspects, and embodiments of the present invention, as well as listing specific embodiments, are intended to include structural and functional equivalents of these matters. It is also to be understood that such equivalents include not only the equivalents now known, but also all equivalents to be developed in the future, ie, all devices invented to perform the same function regardless of structure.

Thus, for example, the block diagrams herein should be understood to represent a conceptual aspect of exemplary circuitry embodying the principles of the invention. Similarly, all flowcharts, state transitions, pseudocodes, etc., are understood to represent various processes performed by the computer or processor, whether the computer may be substantially represented on a readable medium and whether the computer or processor is clearly shown. Should be.

In addition, the explicit use of terms presented in terms of processor, control, or similar concept should not be interpreted exclusively as a citation of hardware capable of executing software, and without limitation, ROM for storing digital signal processor (DSP) hardware, software. (ROM), RAM, and non-volatile memory are to be understood to implicitly include. Other hardware for the governor may also be included.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this application, the terms "comprise" or "have" are intended to indicate that there is a feature, number, step, operation, component, part, or combination thereof described in the specification, and one or more other features. It is to be understood that the present invention does not exclude the possibility of the presence or the addition of numbers, steps, operations, components, components, or a combination thereof.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art. Terms such as those defined in the commonly used dictionaries should be construed as having meanings consistent with the meanings in the context of the related art, and shall not be construed in ideal or excessively formal meanings unless expressly defined in this application. Do not.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings, whereby those skilled in the art may easily implement the technical idea of the present invention. There will be. In addition, in describing the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted.

Hereinafter, with reference to the accompanying drawings, it will be described in detail a preferred embodiment of the present invention. In the following description of the present invention, the same reference numerals are used for the same elements in the drawings and redundant descriptions of the same elements will be omitted.

1 is a diagram showing examples of call bells employed in the present invention.

The call bell employed in the present invention may be configured in various forms as shown in FIG. 1 and may output a beacon signal.

That is, the call bell employed in the present invention includes a button portion. When the button unit receives an input signal (ie, a signal generated as a user presses a button), a predetermined signal of the beacon may be transmitted as a Bluetooth low energy (BLE) beacon signal. The BLE beacon signal transmitted by the call bell may be received at an access point (AP), and the AP may receive BLE beacon signals from one or more call bells.

Although not shown in the drawings, the call bell may include a display unit, a button unit, a communication unit, and a control unit.

The display unit of the call bell may display information indicating that a button (or touch) input is possible to the user who wants to call. The display unit may display information by light emitting devices such as liquid crystals, LCDs, LEDs, and TFTs, and in some cases, may be displayed as a printed image.

The button unit may receive a user's button input. The button unit may receive a user's physical input and convert it to an electrical signal. Alternatively, the button unit may include a touch screen, and may receive a user input by a touch input on the touch screen.

The communication unit may transmit a signal and receive a signal from another device. The communication unit may transmit a BLE beacon signal, and may transmit and receive signals using other cellular communication signals, Wi-Fi, NFC, Zigbee, and other wireless communication technologies.

The communication unit may transmit a beacon signal, and may use unicasting, multi-casting, and broadcast-casting methods.

The control unit may control signals input and output from the display unit, the button unit, and the communication unit of the call bell, and may process data so that the call bell can be driven as one device.

The call bell may further comprise a fixture (not shown) that can be fixed at a particular location. In general, the call bell may be utilized in a restaurant and may be fixed to a table in a restaurant. If desired, the call bell may be detached and movable.

The call bell in this specification may perform a general function as a portable terminal. Thus, calling bells are not only calling bells, but also smartphones, tablet PCs, smart watches, PCs, smart glasses, smart rings, smart TVs, personal digital assistants, laptops, media players, micro servers, GPS (global positioning system) devices, e-book devices, digital broadcasting devices, navigation, kiosks, MP3 players, digital cameras and other mobile or non-mobile computing devices.

2 is a diagram illustrating examples of an access point (AP) employed in the present invention.

The AP employed in the present invention may be configured in various forms as shown in FIG. 2, and may receive a signal transmitted from the call bell (that is, an identification value of the call bell). That is, the AP may scan the BLE beacon signal (ie, including the identification value of the corresponding call bell), receive the BLE beacon signal, and identify a transmission subject from the received BLE beacon signal.

The AP may transmit the received BLE beacon signal to the operation server. That is, the AP may receive and transmit a BLE beacon signal. The AP may be located within a range capable of wireless communication with the call bell, and may be installed at every radius that can be recognized as the same space as a short range wireless communication technology.

The communication radius of an AP may overlap with another AP. For example, a call bell located in a specific space may communicate wirelessly with a plurality of APs. In this case, the AP may identify which call bell transmitted the BLE beacon signal. In this case, the wireless communication can be continuously performed with the corresponding call bell at the AP having the highest priority, or the AP having the highest reception strength of the BLE beacon signal.

3 is a diagram showing the configuration of a system to which the present invention can be applied.

A customer (guest) in this specification is a person who wants to call an employee. The customer may be a guest at a restaurant, such as a restaurant or restaurant.

The system of FIG. 3 may include a call bell 10, an AP 20, an operational server 30, an employee device 40, and a space management web (WEB) server 50.

The call bell 10 may receive a button input by a customer who wants to receive a service from a restaurant, and transmit a BLE beacon signal to the AP 20 in response to the button input. In addition, the call bell 10 may transmit the BLE beacon signal to the AP 20 periodically or at a specific time period even without a button input of a customer.

For example, the call bell 10 may transmit a BLE beacon signal corresponding to a call command for calling an employee of the restaurant from a customer (guest).

One call bell 10 may be provided for each table provided in the restaurant.

Meanwhile, the call bell 10 may transmit a BLE beacon signal corresponding to an order for the menu as the customer selects a specific menu (eg, a bottle of beer) of the restaurant.

The call bell 10 may broadcast a BLE beacon signal around or periodically, irrespective of the call command.

The AP 20 may receive a BLE beacon signal transmitted from the call bell 10 and transmit a signal corresponding to the BLE beacon signal to the operation server 30.

The AP 20 may periodically or aperiodically receive the BLE beacon signal transmitted from the call bell 10. If it is determined that the specific code is included in the BLE beacon signal, the AP 20 may determine that there is a call request. If it is determined that there is a call request, the AP 20 may transmit a signal corresponding to the corresponding BLE beacon signal to the operation server 30.

The AP 20 may specify the call bell 10 that transmitted the BLE beacon signal. That is, the specific frame of the BLE beacon signal received from the AP 20 may include identification information of the call bell 10.

The AP 20 is connected to the operation server 30 by wired or wireless.

The operation server 30 may serve to control signal transmission and reception between the call bell 10 and the AP 20. That is, the operation server 30 may identify which call bell 10 transmits the BLE beacon signal based on the BLE beacon signal received from the AP 20. As described above, the call bell 10 may be identified by the AP 20, but the call bell 10 may also be identified by the operation server 30 regardless of the identification of the AP 20. Since the call bell 10 may transmit unique identification information together in the BLE beacon signal, the call bell 10 may include the unique identification information in a specific frame in the BLE beacon signal and transmit the same.

The operation server 30 may store the identification information of the call bell 10 in advance, and compare the identification information of the stored call bell 10 with the received BLE beacon signal to identify which call bell 10 is transmitted. can do.

In particular, the operation server 30 may manage the service charge of the employee. In other words, the operation server 30 may appropriately distribute and provide service charges (tips) to be provided to employees based on the number of customer service services performed for each table and / or customer satisfaction accordingly.

In order to manage the service charges of the employees, the operation server 30 may provide information (eg, identification value of the call bell, etc.) provided for each table of the restaurant and information for identifying who is the dedicated employee for each table. It stores the service fee information received by the employee who performed the service for the customer by table. Here, the service fee information may include, for example, a table number, a service fee amount, identification information of a dedicated employee who received the service fee or another employee, and the like.

In addition, when receiving the call of the customer, the operation server 30 identifies the table provided with the call bell 10 which sent the call, and firstly announces the call to the dedicated employee of the identified table. If the dedicated employee accepts the call, the operation server 30 receives the information of the service fee received after the dedicated employee performs the response service for the customer. On the contrary, when the dedicated employee does not accept or reject the call for a predetermined time, the operation server 30 notifies one or more other employees of the call sequentially or simultaneously. Here, one or more other employees means other employees in the restaurant, except the dedicated employees. If one employee accepts the call, the operation server 30 receives the information of the service fee received after the employee performs the service for the customer. In the above description, not accepting a call for a certain amount of time may mean that it is currently too busy to not respond to the call at all, and rejecting an accept is currently too busy to accept a call. This can mean making a willing statement.

In addition, the operation server 30 accumulates the service charge information received for each table (that is, including service charge information of a dedicated employee and service charge information of other employees), and when a specific time arrives, serving each table based on the accumulated service charge information. Distribute service fees to one dedicated employee and / or another employee. In this case, in distributing the service charge, the operation server 30 may distribute the service charge according to the number of servings for the table. For example, if the accumulated service charge for Table A is 100,000 won, a dedicated employee serves 3 times for Table A, and an employee A and Employee B serve 1 time each, then the operation server 30 sends a dedicated employee 60,000 won. A service fee of 20,000 won can be provided to employee A and employee B, respectively.

Of course, the operation server 30 may take into account customer responsiveness (ie, customer satisfaction with the service) in distributing service charges. For example, if the customer responsiveness is kind, the service charges for the dedicated employees, employees A, and employee B in the above example are provided as it is, but if the customer responsiveness is unkind, the dedicated employees, the employees A, the employees in the above example are provided. The service charge of B may be deducted to some extent from the service charge of B and provided to other employees.

If necessary, the operation server 30 may distribute the service fee in consideration of both the number of servings and the customer responsiveness, and provide the service fee to a dedicated employee, another employee A, and another employee B.

On the other hand, unlike the above description, for the service charge management of the employee, the operation server 30 is dedicated to the information of the call bell 10 (for example, identification value of the call bell, etc.) provided for each table of the restaurant, the table dedicated to the main Stores information to identify who the employees and subordinates are, and group information grouped by the main dedicated employee and one or more subordinates by table, and received by the employee who performed the service for the customer by table. Save service fee information. Here, the service fee information may include, for example, a table number, a service fee amount, identification information of a main dedicated employee or a subordinate dedicated employee who received the service fee.

In addition, when receiving the call of the customer, the operation server 30 identifies a table provided with the call bell 10 that sent the call, identifies a group to which the main dedicated employee belongs to the identified table, and identifies the identified group. Be the first to announce the call to your main dedicated employee. If the main dedicated employee accepts the call, the operation server 30 receives the information of the service fee received after the main dedicated employee performs the response service for the customer. On the contrary, if the main dedicated employee does not accept or reject the call for a predetermined time, the operation server 30 may control one or more other sub dedicated employees (that is, the sub dedicated employees of the group to which the main dedicated employee belongs). ) To notify the call sequentially or simultaneously. If any one sub-employee accepts the call, the operation server 30 receives the information on the service fee received after the sub-employee performs the service for the customer. In the above description, not accepting a call for a certain amount of time may mean that it is currently too busy to not respond to the call at all, and rejecting an accept is currently too busy to accept a call. This can mean making a willing statement.

The operation server 30 accumulates the service charge information received for each table (that is, including service charge information of the main dedicated employee and service charge information of the subordinate dedicated employee), and when a specific time arrives, the table is based on the accumulated service fee information. The service fee is distributed to the main dedicated employee and / or the sub dedicated employee who served each other. In this case, in distributing the service charge, the operation server 30 may distribute the service charge according to the number of servings for the table. For example, if the accumulated service charge for the table A is 100,000 won, the main dedicated employee serves three times for the table A, and the sub-dedicated employee A and the sub-dedicated employee B each served once, the operation server 30 The service fee of 60,000 won can be provided to the main dedicated employee, and the service fee of 20,000 won can be provided to the subordinate employee A and the subordinate employee B respectively.

Of course, the operation server 30 may take into account customer responsiveness (ie, customer satisfaction with the service) in distributing service charges. For example, if the customer responsiveness is kind, the service charges for the main dedicated employee, subordinate dedicated employee A, and subordinate dedicated employee B in the above example are provided as it is, but if the customer responsiveness is unkind, the main dedicated in the above example The service fee of the relevant dedicated employee may be deducted to some other employees from the service charges of the employee, subordinate employee A, and subordinate employee B.

As necessary, the operation server 30 may distribute the service fee in consideration of both the number of servings and the customer responsiveness, and provide the service fee to the main dedicated employee, the sub dedicated employee A, and the sub dedicated employee B.

The operations server 30 may send a call signal to the employee device 40.

The employee device 40 may mean a device of an employee to be called. For example, it may be a device such as an employee's smart watch 42 or smartphone 44 serving at a restaurant. Here, the employee to be called may be all employees in the restaurant. Meanwhile, when a dedicated employee is set for each table, an employee to be called may be a dedicated employee or another employee except the dedicated employee. If employees in a restaurant are grouped into a group of main and sub-employees, the employee to be called may be the main or sub-employee.

The employee device 40 may display on which call bell 10 a call is requested based on the call signal from the production server 30. The employee may move to a space (eg, a table) of the customer who requested the call based on the information displayed on the employee device 40 to provide an answering service.

The space management web server 50 may check whether an interaction service is provided between the customer and the employee who requested the call, and may receive and manage the customer's request. In addition, information such as the number of signal transmissions and the transmission period of the call bell 10 in the corresponding space (eg, a table) may be stored and managed as statistics. In addition, customer request data can be stored and analyzed to be used as marketing tools or data for efficient operation.

4 is a flowchart illustrating an example of a call and response process in the system of FIG. 3.

As illustrated in FIG. 4, the description can be mainly focused on the operation between the customer who wants to call and the employee who is the target of the call.

First, in S10, the customer calls the employee to be provided with the service. For example, a service may be a paid service such as ordering food or a broad concept including all free services such as battery charging.

The customer may press the call bell 10 briefly once at the table in which he is located. Since the call bell 10 receives a command corresponding to the call from the customer, the call bell 10 may broadcast the corresponding BLE beacon signal.

In S12, the BLE beacon signal broadcast from the call bell 10 may be received by the AP 20, and the AP 20 may transmit the received BLE beacon signal to the operation server 30. The operation server 30 may transmit a call request signal to the smartwatch 42 among the employee devices. At this time, the call request signal may be transmitted to the smart watch 42 of all employees of the restaurant. On the one hand, it can be sent to a dedicated employee of the table where the customer is located or to the smart watch 42 of another employee. Alternatively, it may be transmitted to the smart watch 42 of the main dedicated employee or sub dedicated employee of the group to which the table in which the customer is located.

 In S14, the smart watch worn by the employee of the catering establishment may display which call bell 10 the call request was made, and the employee who can provide a response service to the call by making an acceptance input to the smart watch. Can be specified as the subject of.

In this process, the operation server 30 may store matching information between the customer and the employee. As such, by enabling 1: 1 matching between the customer and the employee, it is possible to provide a quality service to the customer.

In S16, the employee who accepted the service (ie, one of the general employee, the main employee, the main dedicated employee, and the subordinate dedicated employee) may move to the table of the customer who requested the call, and the call bell (10) of the customer's table. Tagging the employee's smartwatch 42 to indicate that the employee is actually providing a corresponding service to the customer's request.

The tagging in the present invention may be tagging that includes a proximity touch in addition to the actual physical contact. For example, when the employee's smart watch approaches the call bell of the table within about 10 cm, it may be determined that the tag is tagged using a proximity sensor.

On the production server 30 or the space management web server 50, after a call request from a customer, an employee can measure a series of time from accepting it to moving to the location (i.e. table) and tagging. have. The operation server 30 may be utilized as statistical information of the response service by accumulating the corresponding times.

In S18, the customer may face to face the employee and request a desired service, and the employee may provide a response service. For example, an order of food or a request for payment may be performed.

5 is a flowchart illustrating an example of an ordering process in the system of FIG. 3.

As described above with reference to FIG. 4, the description can be mainly focused on the operation between the customer who wants to call and the employee who is the target of the call.

First, in S20, the customer calls the employee to be provided with the service. For example, the service may be a service such as ordering a menu of food.

The customer may press the call bell 10 briefly once at the table in which he is located. The call bell 10 may transmit a specific signal when receiving a command corresponding to a call from a customer. In the case of a specific signal, it may be a signal including additional information other than a simple call signal such as an iBeacon signal or an Eddystone-URL signal. Like the recent Google Chrome Browser technology, it may include a Physical Web technology in which a predetermined web page is displayed when a specific BLE beacon signal is received. Therefore, it is possible to display the chrome browser web page of a smartphone using a calling beacon.

Accordingly, the BLE beacon signal (ie, the signal including the specific signal) transmitted at the call bell 10 may be received at the AP 20. The BLE beacon signal received by the AP 20 is transmitted to the operation server 30, the operation server 30 to the table where the customer is located the access path to the web page that can be ordered via the AP 20 The device may be transmitted to a device such as a tablet (not shown) and a smartphone (not shown). Here, devices such as tablets (not shown) and smart phones (not shown) included in the table have unique identification information.

In S22, a device such as a tablet or a smart phone provided at the table where the customer is located displays an electronic menu board capable of web ordering.

In this way, the ordering device (eg, tablet, smartphone, etc. provided at the table) connected to the call bell 10 by wire or wireless may display an electronic menu board directly, thereby supporting a menu order service of a customer.

According to the present specification, an electronic menu board capable of web ordering can be displayed on a device such as a customer's smartphone. When information about the customer's smartphone is pre-registered in the operation server 30, the customer presses the call bell 10, the customer's smartphone can display the electronic menu board that can be ordered web.

When the information about the customer's smartphone is pre-registered in the operation server 30 may include various cases. First, the customer's smartphone and call bell 10 can be pre-registered by performing wireless communication directly. For example, the BLE beacon signal broadcast from the call bell 10 can be received not only in the AP 20 but also in the customer's smartphone, and the customer uses his smartphone to make the call bell 10 of the corresponding table. Can be authenticated. After a session is established between the call bell 10 of the table and the customer's smartphone, the customer can proceed through the call by calling through the call bell 10.

Second, the identification information of the call bell 10 of the table can be input from the customer's smartphone. For example, a unique identification number (e.g., an ID number) of the call bell 10 of the table can be registered on the web, or can be entered by shooting a QR code or NFC tagging of the table on the customer's smartphone. The call bell 10 can be registered.

When the identification information of the call bell 10 of the table is registered in the smartphone of the customer, the operation server 30 may support the service on the assumption that the customer is located in the table.

Third, as the smartphone communicates in a specific space, the operation server 30 can automatically match the relationship between the call bell 10 of the table and the smartphone. For example, the smartphone may receive a signal of the restaurant through a wireless communication technology of Wi-Fi or Bluetooth installed in a specific space called a restaurant, and the call bell 10 of the table may transmit different BLE beacon signals for each call bell. Can transmit The smartphone may perform subsequent operations by matching a signal of a restaurant and a BLE beacon signal (in some cases, a device having the strongest signal reception strength).

The customer can send the order based on the display information on the electronic menu board. Here, the order is preferably understood to mean an order that can be ordered on the electronic menu board, the order can be carried out through an interface such as text or voice input in addition to the selectable order format on the electronic menu board.

The customer may be provided with various information related to the menu instead of simply selecting a menu within the selection on the electronic menu board. Devices displaying electronic menu boards (which may be tablets of tables or smartphones of customers) may provide associated information together. For example, in the case of a food order, menu information for recommending an order, past order information, payment information, and the like may be displayed along with nutrition information such as calories.

In S24, the operation server 30 may accurately specify the order based on the received BLE beacon information and the order information. For example, you can specify that you ordered a set of stake couples from Table 3.

The operation server 30 may transmit the order information to a device such as an employee's smart watch. The employee's smartwatch can receive the order information. The smart watch worn by the employee may display whether a call request is made in the call bell 10 of the table.

In S26, an employee who can provide a response service to the order information can be specified as the object of the call by making an acceptance input to the smartwatch.

In this process, the operation server 30 may store matching information between the customer and the employee. As such, by enabling 1: 1 matching between the customer and the employee, it is possible to provide a quality service to the customer.

In S28, the employee who accepts the hospitality service can bring the menu food ordered to the table of the customer who requested the call. And, by tagging the call bell 10 of the customer's table and the employee's smartwatch, it can indicate that the employee is actually providing a corresponding service to the customer's request.

In the operation server 30 or the space management web server 50, after receiving a call request from the customer, the employee can measure the series of time from accepting it to moving to the location and tagging. The operation server 30 may be utilized as statistical information of the response service by accumulating the corresponding times.

6 is a flowchart illustrating an example of an operation flow of devices according to a calling process in the system of FIG. 3.

First, in S30, the call bell 10 receives a call command signal by the customer (or user) who wants to call in the restaurant. The call bell 10 transmits a corresponding BLE beacon signal to the AP 20 when a call command signal is received.

At S32, the AP 20 receives a BLE beacon signal from one or more call bells 10. The call bell 10 and the AP 20 may perform wireless communication such as Bluetooth, WiFi, NFC, and Zigbee.

The AP 20 transmits the received BLE beacon signal to the operation server 30. In the present invention, the operation server 30 may be a device for supporting smooth transmission and reception of information between the call bell 10, the AP 20, and the employee's smartwatch 42.

In operation S34, the operation server 30 may specify in which call bell 10 a call request is made based on the BLE beacon signal received from the AP 20. The BLE beacon signal transmitted from the call bell 10 may include information for identifying the call bell 10.

In S36, the operation server 30 may transmit a call signal to one or more smart watches 42 connected with the operation server 30 after specifying which call bell 10 has sent a call request. For example, an operation server of a specific restaurant may transmit a call signal to a smartwatch of one or more employees.

In S38, each smart watch 42 may receive a call signal from the operation server 30, and the display unit of the smart watch 42 may display corresponding call information. For example, information about calling an employee at table 3 of the store may be displayed.

An employee who is one of the wearers of the smartwatch 42 may indicate that he or she is willing to respond to the call and may do so by entering acceptance information on the smartwatch.

In S40, the smartwatch 42 transmits a matching signal to the operation server 30 indicating that the employee wearing the corresponding smartwatch 42 will respond to the call.

In operation S42, the operation server 30 receiving the matching signal transmits a matching confirmation signal to the corresponding smart watch 42 as a response signal thereto. All employees wearing the smart watch 42 can recognize that the matching is normal by confirming the matching confirmation information.

If acceptance information is received from the plurality of smart watches 42 at the management server 30, the management server 30 may determine which employees to match with various criteria.

For example, the smartwatch that first transmitted the matching signal to the operation server 30 may be matched. In this case, the operation server 30 may transmit a matching confirmation signal indicating that matching with the senior smart watch is performed even with the lower smart watch.

Alternatively, for example, even if the smart watch that transmits the matching signal in a lower order, if it is determined that the current idle state (idle), the operation server 30 may match the smart watch. Even in this case, the operation server 30 may transmit a matching confirmation signal indicating that the smart watch is matched with another smart watch.

In S44, the smartwatch 42 may tag with the call bell 10. That is, the employee who wears the smart watch 42 may move to the location of the call bell 10 (that is, the table of the calling customer) and tag it with the call bell 10 to indicate that the movement is completed. have. The tagging does not necessarily involve physical contact, but the tagging operation may be performed by confirming that the proximity is within a predetermined range using a proximity sensor or the like.

In S46, the customer who presses the call bell 10 and the employee who wears the smart watch 42 may face each other and respond to the customer's request. For example, a store associate can provide a response service to a customer's food order or special request.

The call bell 10 may perform feedback on the answering service to the AP 20 even after tagging. For example, the call bell 10 may continuously transmit a BLE beacon signal to the AP 20 even after the employee's response, and the operation server 30 may determine how long from the last response time based on this information. It can be managed statistically.

7 is a flowchart illustrating another example of an operation flow of devices according to a calling process in the system of FIG. 3.

Referring to the description and difference in FIG. 6, FIG. 6 illustrates a process in which a customer calls an employee by pressing the call bell 10. In FIG. 7, the customer calls the employee so that the employee faces the customer. We'll describe the process by which customers can order what they want.

First, in S50, the call bell 10 receives a call command signal as the customer (or user) who wants to call in the restaurant presses the call bell 10. The call bell 10 transmits a corresponding BLE beacon signal to the AP 20 when a call command signal is received.

In operation S52, the AP 20 receives a BLE beacon signal from one or more call bells 10. The call bell 10 and the AP 20 may perform wireless communication such as Bluetooth, WiFi, NFC, and Zigbee.

The AP 20 transmits the received BLE beacon signal to the operation server 30. In the present invention, the operation server 30 may be a device for supporting smooth transmission and reception of information between the call bell 10, the AP 20, and the employee's smartwatch 42.

In S54, the operation server 30 may specify in which call bell 10 a call request is made based on the BLE beacon signal received from the AP 20. The BLE beacon signal transmitted from the call bell 10 may include information for identifying the call bell.

Thus, the operational server 30 provides web order information (ie, information including web pages to help place an order over the web) to the smartphone 60 associated with the specified call bell 10. do. Here, the smartphone 60 associated with the specified call bell 10 may be a device owned by a restaurant that is located in a table or a space where the specified call bell 10 is installed. In this case, the identification information of the call bell 10 and the identification information of the smartphone 60 may be matched with the operation server 30 in advance, and may immediately provide web order information to the smartphone 60.

On the other hand, the smartphone 60 associated with the specified call bell 10 may be a device owned by the customer who requested the call, not a device owned by the restaurant. In this case, the operation server 30 may be required to match the identification information of the call bell 10 and the identification information of the customer.

When the information about the customer's smartphone is pre-registered in the operation server 30 may include various cases. First, the customer's smartphone and call bell 10 can be pre-registered by performing wireless communication directly. For example, the BLE beacon signal broadcast from the call bell 10 can be received not only in the AP 20 but also in the customer's smartphone, and the customer uses his smartphone to make the call bell 10 of the corresponding table. Can be authenticated. After a session is established between the call bell 10 of the table and the customer's smartphone, the customer can proceed through the call by calling through the call bell 10.

Second, the identification information of the call bell 10 can be input from the customer's smartphone. For example, a unique identification number (e.g., an ID number) of the call bell 10 may be registered on the web, or a QR code may be entered by shooting a QR code or a call bell of a table on a customer's smartphone through NFC tagging or the like. (10) can be registered.

When the identification information of the call bell 10 is registered in the smart phone of the customer, the operation server 30 may support the service on the premise that the customer is located in the corresponding table.

Third, the smartphone performs communication in a specific space, the operation server 30 can automatically match the relationship between the call bell 10 and the smartphone. For example, the smartphone may receive a signal of the restaurant through a wireless communication technology of Wi-Fi or Bluetooth installed in a specific space called a restaurant, and may transmit different BLE beacon signals for each call bell 10. The smartphone may perform subsequent operations by matching a signal of a restaurant and a BLE beacon signal (in some cases, a device having the strongest signal reception strength).

In S56, the electronic menu board may be displayed on the smartphone 60 based on the web order information. The electronic menu board may be a menu board on the web, and in some cases, may be a menu board executed in a specific application.

The user of the smartphone 60 can order a menu based on the information displayed on the electronic menu board. For example, a user may enter a food order called a steak couple set that is displayed on the smartphone 60. Here, the order is preferably understood to mean an order that can be ordered on the electronic menu board, the order can be carried out through an interface such as text or voice input in addition to the selectable order format on the electronic menu board.

In S58, the smartphone 60 transmits the received order information to the operation server 30.

In S60, the operation server 30 transmits the received order information to the smart watch 42 of one or more employees. For example, the operation server 30 may transmit to the smart watch 42 of one or more employees indicating that the menu ordered a menu called a stake couple set at the third table.

In S62, on the smart watch 42 which received the order information, which customer has placed what order, and the employee who wears the smart watch 42 can confirm the order.

In S64, the employee may transmit the matching information to the operation server 30 indicating that he or she will serve as a representative for the order.

In operation S66, the operation server 30 may match the customer with the corresponding employee according to which smart watch transmitted matching information. After the matching is completed, the production server 30 may also transmit the matching confirmation information to other smart watches including the matched smart watch. By not only sending matching confirmation information to matching smartwatches, but also sending matching confirmation information to other unmatched smartwatches, it is possible to share matching information between customers and employees and provide customized services. It has the beneficial effect of supporting the environment.

In S68, the smartwatch 42 may tag with the smartphone 60, which may be used as information indicating that the matched employee is coming to the customer who is ordering and responding.

After tagging is completed, even if the corresponding call is completed, the BLE beacon signal or the like may be continuously transmitted from the call bell 10 to provide convenience to the customer. For example, 10 minutes after bringing a menu, an employee can return to the customer to provide an environment where the customer's needs are met.

Hereinafter, the part corresponding to the employee service charge management apparatus and method of this invention in the system as mentioned above is demonstrated.

8 is a block diagram of an employee service charge management device according to a first embodiment of the present invention. The operation server 30 may be an example of the employee service charge management device according to the first embodiment of the present invention.

That is, the operation server 30 as the employee service charge management device shown in FIG. 8 includes a call reception unit 71, a table identification unit 72, a call notification unit 73, an acceptance reception unit 74, and a service charge information reception unit 75. , A table information storage unit 76, a service charge information storage unit 77, a service charge distribution unit 78, and a controller 79.

The call receiving unit 71 may receive a call command signal (that is, a BLE beacon signal from the call bell 10) transmitted through the AP 20.

The table identification unit 72 may identify the table where the customer who sent the call command signal is located based on the call command signal received by the call receiving unit 71. Since the BLE beacon signal transmitted from the call bell 10 includes information for identifying the call bell 10, the call bell of any table based on the information for identifying the call bell 10. I can see it. Thus, the table identification unit 72 can identify the table where the customer who sent the call command signal is located.

The call notification unit 73 may notify the call to the smart watch of a dedicated employee who is dedicated to the table identified by the table identification unit 72.

Of course, the call notification unit 73 may notify the call to other employees other than the dedicated employee for the identified table. In this case, if the dedicated employee does not accept or reject the call for a predetermined time, one or more other employees may notify the call sequentially or simultaneously.

The acceptance receiving unit 74 may receive an acceptance signal from a dedicated employee or another employee who confirms the call from the call notification unit 73.

The service charge information receiving unit 75 may receive information on service charges received after a dedicated employee or another employee who transmits an acceptance signal performs a response service for a corresponding customer. Here, the service fee information may include, for example, a table number, a service fee amount, identification information of a dedicated employee who received the service fee or another employee, and the like.

The table information storage unit 76 includes information of the call bell 10 provided for each table (eg, identification value of the call bell, etc.), information for identifying who is a dedicated employee for each table, and a device for a dedicated employee for each table. For example, information on the smart watch 42 or the smart phone 44 is stored.

The service charge information storage unit 77 stores information of service charges received by a dedicated employee or another employee who performed a response service to a customer for each table.

Service fee information stored in the service fee information storage unit 77 will be accumulated until a specific time arrives. Here, a specific time may be a time to distribute service charges. The time to distribute service charges may come, for example, once a week, monthly, or daily.

The service charge distribution unit 78 distributes the service charges to dedicated employees and / or other employees serving each table based on the accumulated service charge information as a specific time arrives. At this time, in distributing the service charge, the service charge distribution unit 78 may distribute the service charge according to the number of servings for the table. For example, if the accumulated service charge for Table A is 100,000 won, a dedicated employee serves 3 times for Table A, and an employee A and B serve 1 time each, then the service charge distribution unit 78 gives the dedicated employee 6 A service fee of 10,000 won can be provided, and a service fee of 20,000 won can be provided to employee A and employee B, respectively.

Of course, the service charge distribution unit 78 may consider the customer responsiveness (that is, customer satisfaction with the response service) in distributing the service charge. For example, in the above example, if the customer responsiveness is friendly for all the servings, the service charges of the dedicated employee, employee A, and employee B are provided in the same amount as above. However, in the above example, if there is a case where the customer responsiveness is unkind even once in every serving, the service charge of the corresponding employee is deducted according to the number of unkindnesses and distributed to other employees among the service charges of the dedicated employee, employee A, and employee B. It is provided.

If necessary, the service charge distribution unit 78 may distribute the service charge in consideration of both the number of servings and the customer responsiveness, and provide the service charge to the dedicated employee, another employee A, and another employee B.

The controller 79 controls the overall operation of the employee service charge management device according to the first embodiment.

9 is a flowchart illustrating a method for managing employee service charges according to a first embodiment of the present invention.

First, a customer who wants to call an employee in a restaurant, such as a restaurant or a restaurant, presses the call bell 10 to call an employee.

The call receiving unit 71 in the operation server 30 receives a call command signal (that is, a BLE beacon signal from the call bell 10) transmitted through the AP 20 (S100). At this time, the BLE beacon signal transmitted from the call bell 10 includes information for identifying the call bell 10.

The table identification unit 72 in the operation server 30 identifies the table where the customer who sent the call command signal is located based on the call command signal received by the call receiving unit 71 (S102).

The call notification unit 73 in the operation server 30 first notifies the call to the smart watch of the dedicated employee in charge of the table identified by the table identification unit 72 (S104).

Here, the operation of identifying the table in which the customer who sent the corresponding call command signal in S102 described above is located and the operation of informing the call to the dedicated employee who is in charge of the identified table in S104 include information in the table information storage unit 76. Can be performed on the basis of

If the dedicated employee accepts the call (“Yes” in S106), the service fee information receiving unit 75 in the operation server 30 receives the acceptance signal after the dedicated employee who sends the acceptance signal performs the response service for the customer. The service charge information is received (S112, S114). Here, the service fee information may include, for example, a table number, a service fee amount, identification information of a dedicated employee who received the service fee, and the like.

On the contrary, when the dedicated employee does not accept the call for a predetermined time or inputs the rejection (“No” in S106), the call notification unit 73 in the operation server 30 may call one or more other employees (ie, , Not a dedicated employee for the table) to notify the call sequentially or simultaneously (S108). Here, not accepting the call for a certain amount of time may mean that you are currently too busy to respond to the call at all, and rejecting an acceptance indicates that you are currently too busy to accept the call. Can mean.

And, if another employee accepts the call ("Yes" in S110), the service fee information receiving unit 75 in the operation server 30 is received after the other employee who sent the acceptance signal after performing the response service for the customer The service charge information is received (S112, S114). Here, the service fee information may include, for example, a table number, service fee amount, identification information of another employee who received the service fee, and the like.

The service fee information for each table (that is, service fee information of a dedicated employee and service fee information of other employees) received in this way is stored in the service fee information storage unit 77. Service charge information stored in the service charge information storage unit 77 is accumulated until a specific time comes (S116, S118). Here, a specific time may be a time to distribute service charges. The time to distribute service charges may come, for example, once a week, monthly, or daily.

Thereafter, the service charge distribution unit 78 in the operation server 30 distributes service charges to dedicated employees and / or other employees serving each table based on the accumulated service charge information as a specific time arrives (S120). . At this time, in distributing the service charge, the service charge distribution unit 78 may distribute the service charge according to the number of servings for the table. For example, if the accumulated service charge for Table A is 100,000 won, a dedicated employee serves 3 times for Table A, and an employee A and B serve 1 time each, then the service charge distribution unit 78 gives the dedicated employee 6 A service fee of 10,000 won can be provided, and a service fee of 20,000 won can be provided to employee A and employee B, respectively.

Of course, the service charge distribution unit 78 may consider the customer responsiveness (that is, customer satisfaction with the response service) in distributing the service charge. For example, in the above example, if the customer responsiveness is friendly for all the servings, the service charges of the dedicated employee, employee A, and employee B are provided in the same amount as above. However, in the above example, if there is a case where the customer responsiveness is unkind even once in all the servings, the service charge of the corresponding employee is deducted according to the number of unkindness among the service charges of the dedicated employee, employee A, and employee B, and the deduction is different. It is distributed to employees and provided. Eventually, an employee with an unkind number of times (i.e., a dedicated employee or another employee) will be deducted a certain amount and receive the remaining amount as a service charge.

If necessary, the service charge distribution unit 78 may distribute the service charge in consideration of both the number of servings and the customer responsiveness, and provide the service charge to the dedicated employee, another employee A, and another employee B.

10 is a block diagram of an employee service charge management device according to a second embodiment of the present invention. The operation server 30 may be an example of the employee service charge management device according to the second embodiment of the present invention.

That is, the operation server 30 as the employee service charge management device shown in FIG. 10 includes a call reception unit 81, a table identification unit 82, a group identification unit 83, a call notification unit 84, and an acceptance reception unit 85. , The service charge information receiving unit 86, the table information storage unit 87, the group information storage unit 88, the service charge information storage unit 89, the service charge distribution unit 90, and the controller 91 may be included.

The call receiving unit 81 may receive a call command signal (that is, a BLE beacon signal from the call bell 10) transmitted through the AP 20.

The table identification unit 82 may identify the table where the customer who has sent the call command signal is located based on the call command signal received by the call receiving unit 81. Since the BLE beacon signal transmitted from the call bell 10 includes information for identifying the call bell 10, the call bell of any table based on the information for identifying the call bell 10. I can see it. For this reason, the table identification unit 82 may identify the table where the customer who sent the call command signal is located.

The group identification unit 83 may identify a group to which the main dedicated employee belongs to the table identified by the table identification unit 82.

The call notification unit 84 may notify the call to the smart watch of the main dedicated employee in the group identified by the group identification unit 83.

Of course, the call notification unit 84 may notify the sub-employees in the group rather than the main dedicated employee. In this case, if the main dedicated employee does not accept or reject the call for a predetermined time, one or more subordinate dedicated employees may notify the call sequentially or simultaneously.

The acceptance receiving unit 85 may receive an acceptance signal from the main dedicated employee or the subordinate dedicated employee who confirmed the call from the call notification unit 84.

The service charge information receiving unit 86 may receive information on service charges received after the main dedicated employee or subordinate dedicated employee who transmits the acceptance signal performs the service for the corresponding customer. Here, the service fee information may include, for example, a table number, a service fee amount, identification information of a main dedicated employee or a subordinate dedicated employee who received the service fee.

The table information storage unit 87 may identify information of the call bell 10 provided for each table (for example, identification values of the call bell, etc.), information for identifying who the main dedicated employees and subordinate dedicated employees are for each table, and the table. It stores information on the devices (eg, smart watch 42 or smartphone 44) of the main dedicated employees and sub dedicated employees of each star.

For example, the information stored in the table information storage unit 87 may be stored in the form of a lookup table as shown in Table 1 below.

 Call bell information   Main Dedicated Employee   Sub-dedicated employee  Device information
Table A
01XXXX
A
B, C A: 11XX
B: 21XX
C: 31XX
Table B
02XXXX
B
A, C A: 11XX
B: 21XX
C: 31XX
Table C
03XXXX
C
A, B A: 11XX
B: 21XX
C: 31XX
Table D
04XXXX
D
E, F D: 41XX
E: 51XX
F: 61XX
Table E
05XXXX
E
D, F D: 41XX
E: 51XX
F: 61XX
Table F
06XXXX
F
D, E D: 41XX
E: 51XX
F: 61XX .
.
. .
.
. .
.
. .
.
.

In Table 1 above, the main dedicated employees and sub-dedicated employees for each table may be determined in consultation with the employees, or may be determined by the manager of the restaurant.

The group information storage unit 88 stores group information in which a main dedicated employee and one or more subordinate dedicated employees are grouped for each table.

For example, the group information stored in the group information storage unit 88 may be stored in the form of a lookup table as shown in Table 2 below.

 Group name   The specified table   Main Dedicated Employee   Sub-dedicated employee    One        A          A         B, C    2        B          B         A, C    3        C          C         A, B    4        D          D         E, F    5        E          E         D, F    6        F          F         D, E .
.
. .
.
. .
.
. .
.
.

In FIG. 10, although the table information storage part 87 and the group information storage part 88 were comprised separately, you may integrate into a single information storage part.

 The service charge information storage unit 89 stores information of service charges received by the main dedicated employee or sub-dedicated employee who performed the service to the customer for each table.

The service fee information stored in the service fee information storage unit 89 will be accumulated until a specific time arrives. Here, a specific time may be a time to distribute service charges. The time to distribute service charges may come, for example, once a week, monthly, or daily.

The service charge distribution unit 90 distributes the service charges to the main dedicated employees and / or subordinate dedicated employees serving by the table based on the accumulated service fee information as the specific time arrives. At this time, in distributing the service charge, the service charge distribution unit 90 may distribute the service charge according to the number of servings for the table. For example, if the accumulated service charge for table A is 100,000 won, the main dedicated employee serves 3 times for table A, and the sub-dedicated employee A and employee B have served 1 time each, the service charge distribution unit 78 receives the main service fee. The service fee of 60,000 won can be provided to the dedicated employee, and the service fee of 20,000 won can be provided to the subordinate employee A and the subordinate employee B respectively.

Of course, the service charge distribution unit 90 may consider the customer responsiveness (that is, customer satisfaction with the response service) in distributing the service charge. For example, in the above example, if the customer responsiveness is friendly for all the servings, the service charges of the main dedicated employee, sub dedicated employee A, and sub dedicated employee B are provided in the same amount as above. However, in the above example, if there is a case where the customer responsiveness is unkind even once in every serving, the service fee of the corresponding dedicated employee among the service charges of the main employee, sub-employee A, and sub-employee B is based on the number of unkindnesses. Deducted and distributed to other dedicated employees.

If necessary, the service charge distribution unit 90 may distribute the service charge in consideration of both the number of servings and the customer responsiveness, and provide the service charge to the main dedicated employee, the subordinate dedicated employee A, and the subordinate dedicated employee B.

The controller 91 controls the overall operation of the employee service charge management device according to the second embodiment.

11 is a flowchart illustrating a method for managing employee service charges according to a second embodiment of the present invention.

First, a customer who wants to call an employee in a restaurant, such as a restaurant or a restaurant, presses the call bell 10 to call an employee.

The call receiving unit 81 in the operation server 30 receives a call command signal (that is, a BLE beacon signal from the call bell 10) transmitted through the AP 20 (S200). At this time, the BLE beacon signal transmitted from the call bell 10 includes information for identifying the call bell 10.

The table identification unit 82 in the operation server 30 identifies the table in which the customer who sent the call command signal is located based on the call command signal received by the call receiving unit 81 (S202).

Then, the group identification unit 83 in the operation server 30 identifies the group to which the main dedicated employee belongs to the table identified by the table identification unit 82 (S204).

Then, the call notification unit 84 in the operation server 30 firstly notifies the call to the smart watch of the main dedicated employee in the group identified by the group identification unit 83 (S206).

Here, the operation of identifying the table in which the customer who sent the corresponding call command signal in S202 described above is located, the operation of identifying the group to which the main dedicated employee belongs to the identified table in S204, and the table identified in S206 The operation of notifying the call to the dedicated dedicated employee may be performed based on the information of the table information storage unit 87 and the group information storage unit 88.

If the main dedicated employee accepts the call (“Yes” in S208), the service charge information receiving unit 86 in the operation server 30 performs a response service for the corresponding customer by the main dedicated employee who sends the acceptance signal. After receiving the information of the service fee received (S214, S216). Here, the service fee information may include, for example, a table number, a service fee amount, identification information of a main dedicated employee who received the service fee, and the like.

On the contrary, when the main dedicated employee does not accept the call for a predetermined time or inputs the rejection (“No” in S208), the call notification unit 84 in the operation server 30 may include the main dedicated employee. The sub-employees in the group are notified of the call sequentially or simultaneously (S210). Here, not accepting the call for a certain amount of time may mean that you are currently too busy to respond to the call at all, and rejecting an acceptance indicates that you are currently too busy to accept the call. Can mean.

Then, if the subordinate dedicated employee has accepted the call (“Yes” in S212), the service charge information receiving unit 86 in the operation server 30 performs the response service for the subordinate dedicated employee who sent the acceptance signal to the customer. After receiving the information of the service fee received (S214, S216). Here, the service fee information may include, for example, a table number, a service fee amount, identification information of a subordinate dedicated employee who received the service fee, and the like.

The service fee information for each table (ie, service fee information of a dedicated employee and service fee information of other employees) received in this manner is stored in the service fee information storage unit 89. The service charge information stored in the service charge information storage unit 89 is accumulated until a specific time arrives (S218 and S220). Here, a specific time may be a time to distribute service charges. The time to distribute service charges may come, for example, once a week, monthly, or daily.

Subsequently, the service charge distribution unit 90 in the operation server 30 distributes service charges to the main dedicated employees and / or subordinate dedicated employees serving each table based on the accumulated service fee information as a specific time arrives ( S222). At this time, in distributing the service charge, the service charge distribution unit 90 may distribute the service charge according to the number of servings for the table. For example, if the accumulated service charge for Table A is 100,000 won, the main dedicated employee serves 3 times for Table A, and the sub-dedicated employee A and the sub-dedicated employee B each served once, the service charge distribution unit 90 The service fee of 60,000 won can be provided to the main dedicated employee, and the service fee of 20,000 won can be provided to the subordinate employee A and the subordinate employee B respectively.

Of course, the service charge distribution unit 90 may consider the customer responsiveness (that is, customer satisfaction with the response service) in distributing the service charge. For example, in the above example, if the customer responsiveness is friendly for all the servings, the service charges of the main dedicated employee, sub dedicated employee A, and sub dedicated employee B are provided in the same amount as above. However, if the customer responsiveness is unkind even once in all the servings in the above example, among the service charges of the main employee, sub-employee A, and sub-employee B, the service charges of the corresponding dedicated employees depend on the number of unkindnesses. Deductions are made, and the deductions are distributed to other dedicated employees. Eventually, a dedicated employee with an unkind number of times (i.e., the main dedicated employee or subordinate dedicated employee) will be deducted a certain amount and receive the remaining amount as a service charge.

If necessary, the service charge distribution unit 90 may distribute the service charge in consideration of both the number of servings and the customer responsiveness, and provide the service charge to the main dedicated employee, the subordinate dedicated employee A, and the subordinate dedicated employee B.

In addition, the employee service fee management method according to the embodiment of the present invention described above, it is possible to implement as a computer-readable code on a computer-readable recording medium. Computer-readable recording media include all types of recording devices that store data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disks, optical data storage devices, and the like. The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion. In addition, functional programs, codes, and code segments for implementing the method can be easily inferred by programmers in the art to which the present invention belongs.

As described above, the preferred embodiments have been disclosed in the drawings and the specification. Although specific terms have been used herein, they are used only for the purpose of describing the present invention and are not intended to limit the scope of the invention as defined in the meaning or claims. Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible from this. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

10: call bell 20: AP
30: operation server 40: employee device
50: space management web server 71, 81: call receiving unit
72, 82: table identification unit 73, 84: call notification unit
74, 85: acceptance receiver 75, 86: service charge information receiver
76, 87: table information storage unit 77, 89: service charge information storage unit
78, 90: service charge distribution unit 79, 91: control unit
83: group identification unit 88: group information storage unit

Claims (8)

Call receiving unit for receiving a call command signal of the customer in the restaurant;
A table identification unit identifying a table in which the customer is located based on the call command signal of the customer;
A group identification unit identifying a group to which the main dedicated employee for the identified table belongs;
A call notification unit for notifying a call to the main dedicated employee in the identified group;
An acceptance receiver for receiving an acceptance from the main dedicated employee who confirmed the call;
A service charge information receiving unit which receives the service charge information received by the main dedicated employee who has accepted the service after performing the service for the customer; And
And a service charge distribution unit for distributing and providing service charges to a main dedicated employee serving each table based on the received service charge information. The method according to claim 1,
The call command signal of the customer includes unique identification information for the call device for each table;
And the table identification unit identifies a table in which a corresponding customer is located based on unique identification information of the calling device for each table. The method according to claim 1, wherein the call notification unit,
And when the main dedicated employee does not accept or reject the call for a predetermined time, notifying the call to one or more of the sub-dedicated employees in the identified group. The method according to claim 3,
When the main dedicated employee does not accept or rejects the call for a predetermined time, when the main dedicated employee notifies one or more of the sub-dedicated employees in the identified group,
The acceptance receiving unit,
Receive an acceptance from a subordinate employee confirming the call,
The service fee information receiving unit,
Receive the information of the service fee received by the dedicated sub-employee who accepted the service after performing the service to the customer,
The service charge distribution unit,
The service management device, characterized in that for distributing the service charge to the sub-dedicated employees serving each table based on the received service charge information. The method according to claim 1 or 4,
The service charge distribution unit,
The service management device, characterized in that the service fee is distributed and provided according to the number of servings of the main dedicated employees and sub dedicated employees for the table. The method according to claim 1 or 4,
The service charge distribution unit,
And a service fee is distributed and provided based on a customer responsiveness to the main dedicated employee and the sub dedicated employee. The method according to claim 1 or 4,
The service charge distribution unit,
And distributing a service fee based on the number of servings of the main dedicated employee and the sub dedicated employee for the table and the customer responsiveness to the main dedicated employee and the sub dedicated employee. The method according to claim 1,
Table information storage unit that stores the information of the calling device provided for each table, the information for identifying the main dedicated employees and sub-dedicated employees by table, and the information on the devices of the main dedicated employees and sub-dedicated employees for each table. ;
A group information storage unit for storing group information in which main dedicated employees and sub dedicated employees are grouped for each table; And
And a service charge information storage unit for storing information of service charges received by the main dedicated employee or sub-dedicated employee who performed the service for the customer for each table.

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