KR20180122692A - Elevator remote maintenance support system, and elevator remote maintenance support method - Google Patents

Abstract

An elevator control device, a terminal carried by a maintenance person, and a center device, wherein the elevator control device includes an operation information processor for generating operation information executed by a repair source in a repair work by a repair source , The center device includes a data storage unit in which a response table in which failure information and recovery procedure contents are associated is stored, and a recovery procedure content corresponding to the failure information received in the response table when the failure information is received, And a data updater for determining the validity of the instruction information by comparing the degree of agreement between the instruction information and the operation information, and then updating the response table.

Description

Elevator remote maintenance support system, and elevator remote maintenance support method

The present invention relates to an elevator remote maintenance support system for supporting a failure recovery procedure from an information center installed at a remote place when a failure occurs in an elevator, and a remote maintenance support method for an elevator.

As a conventional technique, there is a fault recovery support apparatus of an elevator in which, when a fault occurs in an elevator, the repair source is ready for component preparation or assistance before arriving at the site and the elevator can be recovered in a short time (for example, Patent Document 1 Reference).

Specifically, the failure recovery assisting device of the elevator according to Patent Document 1 has a monitoring center for receiving an output signal from a terminal unit for monitoring the state of the elevator through a general public line. The monitoring center includes a fault data collecting unit for collecting fault data detected by the terminal unit and a fault data diagnosis / analysis unit for diagnosing and analyzing the collected fault data.

Further, the failure recovery assisting device of the elevator according to Patent Document 1 has a connecting means capable of connecting a portable terminal unit, carried by a maintenance worker who carries out maintenance work in the field, to the monitoring center through a general public line.

Then, when a failure countermeasure is requested to the maintenance person, the connection means connects the portable terminal unit to the monitoring center, thereby downloading diagnosis / failure information stored in the monitoring center to the portable terminal unit.

With such a configuration, the maintenance worker can acquire the diagnosis / failure information stored in the monitoring center before going to the failure site of the elevator, so that the failure situation of the elevator can be grasped and necessary measures can be taken. As a result, before the maintenance worker arrives at the site, it is possible to prepare the parts necessary for restoration of the failure of the elevator, and to make a request for assistance, so that the elevator can be restored in a short time.

Patent Document 1: JP-A-2003-171071

However, the prior art has the following problems.

In the prior art, it is possible for a repair source to obtain diagnosis and failure information stored in advance in correspondence with the failure data. However, based on the diagnosis / failure information obtained, the validity of the repair procedure performed by the maintenance worker was not confirmed at all.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and it is an object of the present invention to provide an elevator remote maintenance support system and an elevator remote maintenance support method which can confirm the legitimacy of a repair work actually performed by a repair source, .

An elevator remote maintenance support system according to the present invention includes at least one elevator control device installed in correspondence with one or more buildings, a terminal carried by a repair source of one or more elevator control devices, one or more elevator control devices, There is provided an elevator remote maintenance support system including a center device connected to a terminal through a communication line, the terminal including an indicator for displaying instruction information received from the center apparatus, wherein the one or more elevator control apparatuses And an operation information processor for generating operation information executed by a repair worker in the repair work after the failure is recovered by execution of the job and transmitting the generated operation information to the center apparatus. The corresponding recovery table is stored in advance in association with the corresponding recovery procedure contents When the failure information is received from the elevator control device that detects the occurrence of the failure of the elevator, extracts recovery procedure contents corresponding to the received failure information from the response table stored in the data storage section, An instruction information generator for generating information including the elevator that occurred, the received failure information, and the extracted recovery procedure contents as instruction information, and transmitting the instruction information to the terminal, instruction information transmitted to the terminal before the recovery operation, (Conformity degree) of the operation information received from the operation information processor is compared with each other, and when the contents that do not coincide with the instruction information are included in the operation information, the contents of the recovery procedure corresponding to the trouble information To reflect the contents of the operation information, and to update the coping table To a group having the data update.

Further, the elevator remote maintenance support method according to the present invention is a method of supporting elevator remote maintenance, comprising at least one elevator control device installed in correspondence with one or more buildings, a terminal carried by a repair source of one or more elevator control devices, And an elevator remote maintenance support system including a center device connected to the terminal through a communication line, the elevator remote maintenance support method being executed by the center device, the elevator remote maintenance support method comprising: A second step of receiving fault information from an elevator control device which detects that a failure has occurred in the elevator, and a second step of receiving the fault information by the second step , Among the coping tables stored in the data storage unit, A third step of extracting recovery procedure contents corresponding to the chapter information and generating information including the elevator in which the failure occurred, the received failure information, and the extracted recovery procedure contents as the instruction information, To the terminal; and a fourth step of, after the failure has been recovered by performing the repair operation by the repair source, the repair operation by the elevator control device, which is generated by the elevator control device corresponding to the elevator A fifth step of receiving the executed operation information; a fourth step of comparing the degree of agreement between the instruction information transmitted in the fourth step and the operation information received in the fifth step; If it is included in the operation information, the contents of the operation information are reflected on the contents of the recovery procedure corresponding to the failure information And, to having a sixth step to counter table.

According to the present invention, based on the comparison result with the operation information transmitted from the elevator control device, with respect to the elevator state after completion of the restoration work by the maintenance worker, the validity of the instruction information transmitted to the maintenance worker when the elevator failure occurs And to execute the update processing of the coping table based on the judgment result of the validity. As a result, it is possible to obtain an elevator remote maintenance support system and an elevator remote maintenance support method which can confirm the legitimacy of the repair work actually performed by the maintenance worker and then perform the update processing of the coping table.

1 is an overall configuration diagram of an elevator remote maintenance support system according to Embodiment 1 of the present invention.
2 is a flow chart summarizing an elevator remote maintenance support method according to the first embodiment of the present invention.
3 is an overall configuration diagram of an elevator remote maintenance support system according to Embodiment 2 of the present invention.
4 is an overall configuration diagram of an elevator remote maintenance support system according to Embodiment 3 of the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, preferred embodiments of an elevator remote maintenance support system and an elevator remote maintenance support method of the present invention will be described with reference to the drawings.

Embodiment 1

1 is an overall configuration diagram of an elevator remote maintenance support system according to Embodiment 1 of the present invention. The elevator remote maintenance support system in the first embodiment shown in Fig. 1 includes an elevator control device 10, a center device 20 installed at a remote place different from the place where the elevator is installed, (30).

Although not shown, the center device 20 is connected to each of the elevator control device 10 and the maintenance terminal 30 via a communication line, and is configured to be capable of mutual information transmission / reception.

Next, the internal functions of each configuration will be described with reference to Fig. 1 shows one elevator control device 10, the number of elevator control devices is not limited to one, but a plurality of elevator control devices can be used.

The elevator control device 10 comprises a failure log generator 11 and an operation information processor 12. The failure log generator 11 transmits failure information to the center device 20 whenever a failure occurs in the elevator.

The operation information processor 12 analyzes the content of the recovery operation performed by the maintenance source and transmits the analysis result to the center device 20 as operation information. Specific examples of the manipulation information include the following.

When the substrate exchange is performed as the recovery operation, the operation information processor 12 reads the version of the substrate and can transmit it to the center device 20 as operation information actually executed by the maintenance source.

When the jumper setting on the substrate or the setting of the rotary switch on the substrate is changed as the restoration work, the operation information processor 12 reads such setting information and, as the operation information actually executed by the maintenance worker, (20).

When the software update operation is performed as the recovery operation, the operation information processor 12 reads the version of the software and transmits it to the center device 20 as operation information actually executed by the maintenance source .

The center device 20 includes a data storage unit 21, an instruction information generator 22, a validity determiner 23, and a data updater 24. The data storage unit 21 stores in advance the contents of the recovery procedure associated with each of the plurality of pieces of failure information as a response table.

In addition, the content of the recovery procedure stored in the response table, which is associated with the failure information, is not necessarily one-to-one with the failure information, and a plurality of recovery procedure contents can be specified with priority for one failure information.

When the newly generated fault information is received from the fault log generator 11 in the elevator control device 10, the instruction information generator 22 performs a recovery corresponding to the fault information generated in the response table in the data storage unit 21 Take the procedure contents.

Then, when there are a plurality of contents of the restoration procedure, the instruction information generator 22 specifies the priority and then generates instruction information to be transmitted to the conservator. Here, the generated instruction information includes information for specifying the failed elevator and the generated failure information, together with the extracted recovery procedure contents. Further, the instruction information generator 22 transmits the generated instruction information to the validity determiner 23 and the repairer terminal 30.

Based on the comparison result between the instruction information transmitted from the instruction information generator 22 and the operation information transmitted from the operation information processor 12 in accordance with the actual restoration work, the validity determiner 23 determines whether or not And judges the legitimacy of the instruction information.

The validity determiner 23 further determines the validity of the instruction information by taking into account the evaluation result of the maintenance source for the instruction information acquired from the evaluation information processor 32 in the below-described repair source terminal 30 It is possible. Then, the validity determiner 23 transmits the determination result of the validity to the data updater 24. Further, a concrete validity determination method will be described later.

The data updater 24 updates the coping table in the data storage 21 based on an instruction from the validity determiner 23. The concrete update method will be described later.

The maintenance source terminal 30 includes a display device 31 and an evaluation information processor 32. The display device 31 displays the instruction information received from the instruction information generator 22 in the center device 20, and delivers the contents of the appropriate restoration procedure to the maintenance source along with the priority. The repair worker can get the contents of the restoration procedure before going to the elevator installation site, and can bring the parts, measuring instrument, tools, etc. necessary for restoration to the installation site quickly.

The evaluation information processor 32 reads out the evaluation information inputted by the judgment of the repair source actually performing the recovery operation. Here, the evaluation information is information for evaluating whether or not the instruction information acquired before the operation from the center apparatus 20 matches the actual recovery operation.

For example, when the maintenance source has received a plurality of pieces of instruction information to which a priority has been assigned, actually, the instruction information corresponding to the first priority can not be restored, and the instruction information of the second priority (Hereinafter, referred to as evaluation information 1) for notifying that the instruction information of priority 2 is most appropriate can be created.

In addition, the repair source can not recover the previously received instruction information. When the restoration work is performed, evaluation information (hereinafter, referred to as evaluation information 2) for conveying the actual work contents recovered ) Can be created.

Then, the evaluation information processor 32 feeds back the evaluation information generated by the operation input of the repair source to the center device 20. [ On the other hand, the validity determiner 23 in the center device 20 takes the evaluation information fed back from the repair source terminal 30, if necessary, into consideration, and then, based on the comparison result between the indication indication sound and the operation notification sound, Judge the legitimacy. Hereinafter, a concrete validity determination method will be described.

Hereinafter, a specific validity determination method executed by the validity determiner 23 will be described when the instruction information, the operation information, and the evaluation information are respectively as follows.

· Indication information: The control board is changed from version 1.1 to version 1.2 board, the jumper 1 on the control board is set to open, and the setting of rotary switch 1 is set in the range of 2 to 4 of 0 to 9 To be specified as recovery procedure contents.

• Operation information: Indicates that the version of the control board is 1.2, the jumper 1 on the control board is open, and the setting of the rotary switch 1 is set to 5 out of 0 to 9.

· Evaluation information: The operation input by the operator indicates that the version of the control board is 1.2, the jumper 1 is open, the setting of the rotary switch 1 is not 4 actually set, Written as input.

The validity determiner 23 first determines whether or not the contents of the instruction information transmitted to the maintenance personnel in order to perform the recovery operation and the actual state after the execution of the recovery operation transmitted from the operation information processor 12 in the elevator control apparatus 10 Are compared with each other.

In the example described above, the validity determiner 23 can determine that the instruction information and the operation information match the version of the board and the setting state of the jumper 1, but the setting of the rotary switch 1 is not limited to the two- 4 ", which is not included in the range of " 5 "

Based on the determination result, the validity determiner 23 can transmit the data to the data updater 24 so as to change the data of the coping table so that 5 is included in the setting range of the rotary switch 1.

The validity judging device 23 judges whether or not the operation information transmitted from the operation information processor 12 in the elevator control device 10 indicates the actual state after the execution of the recovery operation, Can be compared.

In the example described above, the validity determiner 23 can determine that the operation information and the evaluation information match the version of the board and the setting state of the jumper 1, but the setting of the rotary switch 1 is that the operation information is 5 , It can be judged that the evaluation information is different by 3.

In this case, the validity determiner 23 can determine that the evaluation information input by the conservative person is in the middle of the restoration work or is an answer due to false awareness. That is, by using the operation information that can be read by the elevator control device, the validity determiner 23 grasps the accurate state corresponding to the actual recovery state, judges the validity of the instruction information, It is possible to inform that the coping table in the data storage unit 21 is updated.

The validity determiner 23 and the data updater 24 may be configured as one having both functions. The evaluation information processor 32 in the repair source terminal 30 shown in Fig. 1 is not an essential constitutional requirement. The elevator remote maintenance support system of the first embodiment can judge the validity of the instruction information by comparing the instruction information and the operation information even in the configuration without the evaluation information processor 32. [

When the elevator remote maintenance support system according to the first embodiment further includes the evaluation information processor 32, the elevator remote maintenance support system of the elevator remote maintenance support system according to the first embodiment stores information that can not be read by the operation information processor 12, Can be acquired as the evaluation information fed back from the circle, and the response table can be updated based on the evaluation information. As a result, the response table can be appropriately updated in a form reflecting the contents of the recovery work actually performed by the learning effect.

Next, a series of processes executed in the elevator remote maintenance support system corresponding to the configuration of Fig. 1 will be described based on a flowchart. 2 is a flow chart summarizing an elevator remote maintenance support method according to the first embodiment of the present invention.

In step S201, the response table in which the failure information and the restoration procedure contents are associated is stored in the data storage unit 21 by the preliminary work. Next, in step S202, the instruction information generator 22 in the center device 20 determines whether or not the failure information has been received from the elevator control device 10. [

If the instruction information generator 22 determines that the failure information has been received, the process proceeds to step S203. If it is determined that failure information has not been received, the process of step S202 is repeated until failure information is received I repeat.

When proceeding to step S203, the instruction information generator 22 extracts recovery procedure contents corresponding to the failure information received in step S202 from the response table stored in the data storage unit 21. [ Then, the instruction information generator 22 generates information including the failed elevator, the generated fault information, and the extracted restoration procedure contents as instruction information, and transmits it to the repairer terminal 30. [

Next, in step S204, the display device 31 in the repair source terminal 30 displays the instruction information received from the instruction information generator 22. [ As a result, the maintenance worker carrying the repair source terminal 30 can quickly grasp which fault occurs in which elevator and what restoration process should be performed.

Next, in step S205, the repair source performs an appropriate restoration operation toward the site where the failure has occurred, based on the displayed information. The content of the recovery procedure displayed on the display 31 includes not only the work to be actually performed in the field but also information on parts to be brought back to the site, such as parts for measurement, measuring instruments, and tools. Therefore, the maintenance worker can make appropriate preparations based on the contents of the indicated recovery procedure, and then go to the site.

Next, in step S206, the repair source inputs the version of the substrate, the jumper 1 on the substrate, and the setting state of the rotary switch 1 described above as a specific example to the evaluation information processor 32 after the recovery operation is performed. Then, the evaluation information processor 32 feeds back the evaluation information inputted by the maintenance source to the center apparatus 20 which is the transmission source of the instruction information.

It is also possible that the maintenance person inputs the evaluation information such as the evaluation information 1 or the evaluation information 2 described above to the evaluation information processor 32 and feeds back the evaluation information to the center apparatus 20. [

Next, in step S207, the validity determiner 23 determines the validity of the instruction information based on the comparison of the operation information and the instruction information. In addition, the validity determiner 23 instructs the data updater to update the coping table in the data storage 21, based on the determination result.

The validity judging unit 23 judges the necessity of updating the response table based on the evaluation information transmitted from the repairer terminal 30 based on the operation input of the repair source It is also possible to add.

Next, in step S208, the data updater 24 in the center device 20 judges whether or not the restoration procedure referred to in step S203, among the coping tables stored in the data storage section 21, And executes an update process based on an instruction from the device (23).

As described above, according to the first embodiment, the validity of the instruction information transmitted to the maintenance worker when a failure of the elevator occurs is compared with the operation information transmitted from the elevator control device Based on the result of the comparison. And a configuration for updating the coping table based on the judgment result of the legitimacy. In addition, in the update processing of the coping table, it is possible to add a configuration capable of considering the evaluation information fed back from the maintenance worker who actually performed the recovery work.

As a result, it is possible to confirm the legitimacy of the repair work actually performed by the repairer. In addition, as the performance of the recovery operation is increased, the response table can be updated to a more appropriate one, and the precision of the priority of the specific recovery operation contents can be improved. In addition, by utilizing the appropriated coping table, it becomes possible to promptly instruct an appropriate restoration work from the remote place.

Embodiment 2 Fig.

In the second embodiment, a configuration including a function of generating instruction information in consideration of an attribute of an elevator will be described.

It is conceivable that, even when the same fault occurs due to a parameter such as " area characteristic " or " building property ", the elevator is different depending on the parameter.

Here, the " area characteristic " corresponds to parameters such as a temperature condition and a humidity condition depending on the installation environment of the elevator. The " building characteristic " corresponds to parameters such as the operating status of the elevator and the number of times of startup in accordance with the use environment of an office, an airport, a mansion,

For example, in the case where the opening / closing operation failure of the door occurs, it is appropriate to present the failure recovery method around the door with priority as the instruction information in the case of an object having a large number of startups. On the other hand, in the case of an article having a small number of maneuvering, it is appropriate to give priority to oil sticking, relay sticking, and the like as instruction information.

Here, in the second embodiment, in consideration of the parameters such as " regional characteristics " or " building characteristics " The elevator remote maintenance support system will be described.

3 is an overall configuration diagram of an elevator remote maintenance support system according to Embodiment 2 of the present invention. The configuration of Fig. 3 in the second embodiment is different from the configuration of Fig. 1 in the first embodiment in that the identification information transmitter 13 in the elevator control device 10 and the identification information transmitter 13 in the center device 20 And an attribute classifier 25 is additionally provided. In the configuration of Fig. 3, a plurality of elevator control devices are described. Hereinafter, these differences will be mainly described.

The identification information transmitter 13 transmits the identification information including the parameters relating to the " area characteristics " and the " building characteristics " to the center device 20 according to the installation environment of the elevator. More specifically, the identification information transmitter 13 transmits a parameter according to an installation environment such as a temperature condition and a use frequency as identification information.

On the other hand, the property classifier 25 specifies the "local characteristic" and the "building characteristic" relating to the elevator of the remote monitoring target, based on the received identification information received from the identification information transmitter 13 in the elevator control device 10 And generates attribute information. The generated attribute information can be referred to by the instruction information generator 22 and the data updater 24.

The data storage unit 21 stores in advance the contents of the recovery procedure associated with each of the plurality of pieces of failure information, as described in the first embodiment. However, the coping table in the second embodiment is provided for each property information of the elevator classified by the property classifier 25. [

When the newly generated fault information is obtained from the fault log generator 11 in the elevator control device 10, the instruction information generator 22 generates recovery information corresponding to the fault information generated in the countermeasure table in the data storage unit 21 Take the procedure contents. Further, the instruction information generator 22 in the second embodiment refers to the coping table corresponding to the attribute information specified by the attribute classifier 25, and after taking into consideration the attribute information, performs appropriate recovery The contents of the procedure can be extracted and an instruction command can be generated.

The data updater 24 updates the coping table in the data storage 21 based on an instruction from the validity determiner 23. The data updater 24 in the second embodiment updates the coping table corresponding to the attribute information specified by the attribute classifier 25. [

As described above, the elevator remote maintenance support system according to the second embodiment can make the contents of the restoration procedure different according to the property (that is, the number of startup times in the above example) By changing the priority order, an individual coping table suited to each attribute is provided. As a result, the legitimacy of the instruction information to be presented to the maintenance worker is improved, and the repair worker can perform the trouble repair work more quickly.

The elevator remote maintenance support system according to the second embodiment verifies the validity of the instruction information generated according to the attribute based on the evaluation information fed back from the maintenance source, and if necessary, Can be modified based on the recovery operation. As a result, the fairness of the coping table can be improved each time the performance is repeated.

As described above, according to the second embodiment, it is possible to promptly designate an appropriate restoration work from the remote place, taking into consideration the individual attributes of the elevator according to the installation environment, even when the elevator has a failure, and the like.

Embodiment 3:

In the third embodiment, a case where the instruction information to be transmitted from the center apparatus 20 to the repair source terminal 30 is changed or corrected in consideration of the skill of the repair source will be described. In the third embodiment, a case is described in which a configuration for considering the skill level of the maintenance source is added to the configuration of the second embodiment, but similar configurations may be added to the configuration of the first embodiment Do.

4 is an overall configuration diagram of an elevator remote maintenance support system according to Embodiment 3 of the present invention. The configuration of FIG. 4 in the third embodiment differs from the configuration of FIG. 3 in the second embodiment in that a proficiency information transmitter 33 is additionally provided in the repair source terminal 30 Do. Hereinafter, this difference will be mainly described.

The skill level information transmitter 33 transmits skill level information indicating the level of a repair source carrying the repairer terminal 30 to the center device 20. [ As the proficiency information, information divided into a plurality of levels such as a veteran, a midshipman, and a beginner can be cited as an example according to experience of a repair or restoration work. The skill level information can be set by operating the repair source terminal 30 by the repairer himself / herself.

On the other hand, the instruction information generator 22 according to the second embodiment can change or modify the instruction information transmitted to the repair source terminal 30 in accordance with the level of the proficiency level of the repair source specified from the received skill level information .

For example, with respect to a veteran conservative source, it is possible to instruct a recovery method based on a detailed check using an instrument (instrument) in recovering a fault. On the other hand, with respect to the novice maintenance source, it is possible to prevent the recovery process from taking a long time by instructing to replace the entire novice maintenance source unit by unit, for example, a substrate or a driver, without requiring a detailed check. In addition, the board and driver taken back can be searched by a veteran repairer separately to check the cause of the failure.

It is also assumed that the contents of the recovery procedure for checking details as described above are of priority 1, and the contents of the recovery procedure for exchanging substrates are included in the response table as priority 2. In this case, the instruction information generator 22 can reduce the restoration time by transmitting only the instruction information based on the priority 2 for the novice maintenance source.

On the other hand, the instruction information generator 22 can carry out a search for a genuine cause of failure by a detailed check by transmitting both instruction information based on the priority 1 and 2, for the veteran conservator.

As described above, according to the third embodiment, there is provided a configuration capable of providing appropriate instruction information in accordance with the level of the maintenance source in order to restore the failure. As a result, the recovery operation by the novice maintenance source can be performed quickly.

When the repair source is a veteran, a detailed check at the site can be executed in a short time, and the cause of the genuine failure can be searched. As a result, the coping table can be updated on the basis of the actual recovery countermeasure, and valuable data for remote maintenance support from the secondary circuit can be collected.

Claims (7)

One or more elevator control devices installed corresponding to one or more buildings,
A terminal having at least one maintenance worker of the elevator control device,
An elevator remote maintenance support system having one or more elevator control devices and a center device connected to the terminal through a communication line,
Wherein the terminal has a display unit for displaying the instruction information received from the center apparatus,
Wherein the one or more elevator control devices generate operation information executed by the repair source in the recovery operation after a failure is recovered by executing a repair operation by a repair source, An information processor,
The center device comprises:
A data storage unit in which a coping table in which elevator fault information and recovery procedure contents corresponding to the fault information are associated is stored in advance,
When the failure information is received from the elevator control device that detects the occurrence of the failure of the elevator, extracts recovery procedure contents corresponding to the received failure information from the response table stored in the data storage section, An instruction information generator for generating information including the received failure information and the extracted recovery procedure contents as the instruction information and transmitting the instruction information to the terminal;
And a step of comparing the degree of agreement between the instruction information transmitted to the terminal before the recovery operation and the operation information received from the operation information processor after the recovery operation to perform a validity determination process, And a data updater that updates the response table by reflecting the contents of the operation information with respect to the contents of the recovery procedure corresponding to the failure information when the information is included in the information. The method according to claim 1,
The terminal reads the evaluation information for evaluating whether the instruction information actually coincided with the recovery operation actually performed based on the operation input of the repair source that has completed the repair operation with reference to the instruction information, And an evaluation information processor for transmitting to the device,
Wherein the data updater further compares the degree of agreement between the evaluation information received from the evaluation information processor and the operation information in the validity determination process to determine the validity of the evaluation information. The method according to claim 1 or 2,
Wherein the operation information processor generates the version of the read software as the operation information when the version of the software is updated in the repair work by the repair source. The method according to claim 1 or 2,
Wherein the operation information processor generates the read jumper setting state as the operation information when the jumper setting of the substrate is updated in the recovery operation by the repair source. The method according to claim 1 or 2,
Wherein the operation information processor generates the revision number of the read board as the operation information when the board is updated in the recovery operation by the repair source. The method according to any one of claims 1 to 5,
The terminal may further include a skill information transmitter for transmitting skill information to the center device, the skill information being classified into a level of proficiency in a repair work carried by the terminal,
Wherein the instruction information generator in the center device is configured to delete items and change by changing a priority order of a plurality of items of restoration procedure contents included in the instruction information based on the skill information received from the terminal And transmits the modified instruction information to the terminal. One or more elevator control devices installed corresponding to one or more buildings,
A terminal having at least one maintenance worker of the elevator control device,
An elevator remote maintenance support system comprising the at least one elevator control device and a center device connected to the terminal through a communication line, the elevator remote maintenance support method being implemented by the center device,
A first step of previously storing, in a data storage unit, a coping table in which fault information of an elevator and recovery procedure contents corresponding to the fault information are associated with each other;
A second step of receiving failure information from an elevator control device which detects that an elevator has failed;
Extracting a recovery procedure content corresponding to the received failure information from the response table stored in the data storage unit when the failure information is received in the second step, A third step of generating information including failure information and extracted recovery procedure contents as instruction information,
A fourth step of transmitting the instruction information generated in the third step to the terminal,
The elevator control apparatus according to claim 1, further comprising: an elevator control unit that, after a failure is recovered by executing a recovery operation by a maintenance worker, 5 steps,
And a step of comparing the degree of agreement of the instruction information transmitted in the fourth step with the degree of matching of the operation information received in the fifth step to perform a validity determination process so that a content not coincident with the instruction information is included in the operation information The content of the operation information is reflected to the restoration procedure contents corresponding to the failure information, and the response table includes a sixth step.

Images