KR20180111475A - Monitoring system - Google Patents

Abstract

Disclosed is a monitoring system which enables a service monitoring center to communicate with facility without re-calling by the facility when a call was made by the facility except working time of a monitoring center. The monitoring system comprises: a reception device (11) transmitting a call setting message to a PBX (12) when receiving the call setting message, transmitted by a monitoring alert device (4) according to a call from an interphone by a passenger in an elevator car (3), except working time of a local monitoring center (10); a PBX (12) transmitting the data received from the reception device (11) via an intranet (1) to a PBX (22); and a PBX (22) transmitting the data received from the PBX (12) to an operator terminal (23) wherein a passenger in an elevator car (3) within an area which the local monitoring center (10) takes charge of is allowed to communicate with an operator in the service monitoring center (20) except working time.

Description

MONITORING SYSTEM

The present invention relates to a surveillance system, and more particularly, a user surveillance outside the business hours of a surveillance center constituting a surveillance system.

In order to monitor building facilities scattered across the country, for example elevators, the surveillance system installs multiple monitoring centers throughout the country and monitors each elevator installed in each responsible area at each monitoring center.

When an obstacle occurs in the elevator, the passenger of the elevator operates by calling the interphone in the car. According to this appeal, the surveillance alarm device installed in each building calls the surveillance center by calling the first contact registered in advance. Since the telephone number of the surveillance center of the inferiority, that is, the surveillance center of the area in charge in the building is registered in the first contact, the operator of the inferiority is called and the conversation with the passenger is started.

However, the surveillance center terminates the work, leaving only a few places at night. In the surveillance center terminating the work at night, the remote surveillance reception apparatus that receives the call from the surveillance alarm apparatus at the end of the work is set to the absent mode.

When the passenger operates the interphone, the monitoring alarm device calls the first contact as described above because the obstacle in the elevator in the area in charge of the monitoring center which terminates the work at night operates. However, the monitoring center of the callee is out of business hours, and the remote monitoring receiving device is set to the absence mode, which results in a disconnection. Therefore, when the surveillance alarm device recognizes that it is unreachable, the surveillance alarm device switches the telephone again to the second contact registered in advance. In the second contact, an operator of the monitoring center is called to talk with the passenger because a monitoring center which is still in operation at night is registered.

[Prior Art Literature]

[Patent Literature]

(Patent Document 1) JPH11-164036A

(Patent Document 2) JP2008-172525 A

(Patent Document 3) JPH10-011682 A

(Patent Document 4) JPH10-215326 A

(Patent Document 5) JP2016-91120 A

As described above, the surveillance alarm device in the area in charge of the surveillance center that terminates the work at night, calls the first contact in spite of the fact that it becomes clear at night, and then calls the second contact Lt; / RTI > Therefore, the time required for connection to the operator becomes longer than in the daytime. Further, in the interphone connected to the monitoring center through the analog telephone line, the communication cost is incurred for re-calling the second contact.

The present invention aims at enabling conversation between the facility side and the agency monitoring center side without recalling from the facility side when there is a call from the facility side outside the working hours of the monitoring center.

The surveillance system according to the present invention includes a plurality of surveillance centers for monitoring respective facilities set in facilities in a jurisdiction and performing corresponding tasks with users of the facilities, and the surveillance center for at least one of the surveillance centers A surveillance system that acts as an agency surveillance center to perform a response task with a user outside business hours of the surveillance center, the surveillance center being provided with an exchange for the public office, a reception for receiving voice data from the interphone installed in the facility And an operator terminal that is used by an operator corresponding to a user of the interphone and receives voice data received by the receiving apparatus, wherein the voice data received by the receiving apparatus of the corresponding monitoring center Data is transmitted to the local exchange in the monitoring center, And control means for controlling the center terminal of the city center to be transmitted to the operator terminal of the agency monitoring center via the local exchange.

In addition, the control means may include: a receiving apparatus control section for controlling the receiving apparatus to transmit the voice data received outside the monitoring time of the monitoring center to the internal exchange of the monitoring center; To the private branch exchange of the agency monitoring center, and a public branch exchange control unit for controlling the private branch exchange.

The control means may include a business status management unit that receives notification of the start and end of the business from each of the monitoring centers and a business management information storage unit that stores business management information in which the status of the business of each of the monitoring centers is set , The receiving apparatus control section controls the transmission of the voice data in the receiving apparatus based on the setting contents of the task management information.

The business management information may include the proxy monitoring center in the monitoring center outside the business hours, and the private branch exchange control unit may be configured to perform, based on the setting contents of the business management information, And the public branch exchange of the monitoring center is specified.

According to the present invention, when there is a call from the equipment side outside the working hours of the monitoring center, it is possible to start the conversation between the equipment side and the agency monitoring center side without having to recall the equipment side.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an overall configuration diagram showing an embodiment of a surveillance system according to the present invention; FIG.
Fig. 2 is a diagram showing the relationship among the devices such as the number of data and the instruction system in the business hours in the monitoring system shown in Fig. 1; Fig.
FIG. 3A is a diagram showing an example of data setting of task management information stored in the task management information storage unit within business hours in the present embodiment; FIG.
FIG. 3B is a diagram showing an example of data setting of task management information stored in the task management information storage unit outside the business hours in this embodiment; FIG.
Fig. 4 is a diagram showing the relationship among the devices such as the number of data or instruction system outside the business hours in the monitoring system shown in Fig. 1; Fig.

Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. In this embodiment, a surveillance system for monitoring the elevator among the facilities installed in the building of the contract destination will be described as an example.

The monitoring system in this embodiment divides the whole country into a plurality of regions and installs a monitoring center for each region. The elevator car is provided with an interphone for emergency response. The monitoring center makes it one of the tasks to respond to passengers who operate the intercom when an elevator disruption occurs or in an emergency. In addition, although a plurality of monitoring centers are installed as described above, the monitoring center that performs work only during the daytime and ends the work at night, and the monitoring center that does not work at night by performing work at night, There are two types of surveillance centers that perform the tasks of For example, the nation is divided into eight regions, and a monitoring center is established for each region. Of these, the monitoring centers in Tokyo and Osaka work in a 24-hour system, while other monitoring centers are closed at night do. Then, when the whole country is divided into east and west, the monitoring center in the east requests the agency of night work to the Tokyo, and the monitoring center in the west to the agency in the night.

In the following description, it is assumed that among the monitoring centers, the monitoring center that terminates work at night is referred to as a "local monitoring center", and the monitoring center for performing tasks outside the office hours of the local monitoring center is referred to as an " . Of course, even if it is an agency monitoring center, the daytime serves as a local monitoring center in the area in charge. In the present embodiment, "nighttime" means consent outside the office hours in the local monitoring center, and "weekly" means consent within the working hours in the local monitoring center.

In the following description, the contents common to the local monitoring center and the agency monitoring center are described as "monitoring center" only, and only "local monitoring center" or "agent" Monitoring center ". As described above, a plurality of substitution monitoring centers may be provided, but each substitution monitoring center may have equivalent functions. Therefore, in the present embodiment, only one substitution monitoring center functions as an agency surveillance center for convenience .

1 is an overall configuration diagram showing an embodiment of a surveillance system according to the present invention. Fig. 2 is a diagram showing the relationship among devices such as the number of data and the instruction system in the monitoring system shown in Fig. 1. Fig. 2 shows a block configuration of the general management server 31. In Fig.

1 shows a configuration in which a monitoring center 10, an agent monitoring center 20, and a system management center 30 are connected via an intranet 1. The monitoring center 10 shown in Fig. 1 corresponds to a local monitoring center that terminates the work at night. 1, the local monitoring center 10 is a local monitoring center 10, while the night is a monitoring center for performing tasks outside the business hours of the local monitoring center 10. Therefore, In-service monitoring center. The system management center 30 centrally manages the monitoring center 10.

The monitoring center 10 remotely monitors the elevator of the building 2 in the jurisdiction (charge area), but the car 3 of the elevator is provided with an interphone (not shown) corresponding to the emergency. The monitoring alarm device 4 is provided for each building 2. When the interphone in the car 3 is operated by the passenger, the monitoring alarm device 4 is called to the local monitoring center 10 and the interphone is monitored by the monitoring center 10 So that conversation between the passenger and the operator of the monitoring center 10 is enabled.

The monitoring center 10 is connected to a local area network (LAN) 15 via a receiving apparatus 11, a private branch exchange (PBX) 12, an operator terminal 13 and a receiving apparatus management server 14 As shown in FIG. The LAN 15 is connected to the intranet 1 via the router 16. Components which are not used in the description of this embodiment are omitted from Fig. The same is true for the other centers 20 and 30.

The reception apparatus 11 is connected to the monitoring alarm apparatus 4 of the building 2 to be monitored by an analog type telephone network and receives data transmitted from the monitoring alarm apparatus 4, And then sends it to the operator terminal 13. The types of data to be received include signal data indicating the state of the elevator, voice data from the interphone, and image data when the camera is installed in the car 3. [

The PBX 12 is connected to a telephone circuit network (not shown), and can connect a telephone (external line) from a customer to the operator terminal 13. [ The operator terminal 13 is a dedicated terminal device used by an operator. Normally, a plurality of operator terminals 13 are prepared, but since they have the same functions, only one operator terminal 13 is shown in the figure. In addition to monitoring the status of the elevator, the operator performs a correspondence with the passenger by communicating with the passenger of the car 3 via the interphone. The reception device management server 14 is a server computer that manages the state of the reception device 11. [ Specifically, it sets a state outside the business hours when the business ends, and releases the state outside the business hours when the business starts.

The agency monitoring center 20 has a configuration in which the receiving apparatus 21, the PBX 22, the operator terminal 23, the receiving apparatus management server 24 and the telephone administration server 27 are connected to the LAN 25 . The LAN 25 is connected to the intranet 1 via the router 26. The agency monitoring center 20 is also the regional monitoring center 10 during the daytime and therefore has the components 21 to 26 equivalent to the above-described components 11 to 16. The agent monitoring center 20 differs from the local monitoring center 10 in that it has a telephone management server 27. [ The telephone management server 27 is a server computer that controls and manages the PBXs 12 and 22 in the local monitoring center 10 and the proxy monitoring center 20. [

The system management center 30 has a configuration in which a general management server 31 for managing the monitoring center 10 in a general manner is connected to the LAN 32. [ The LAN 25 is connected to the intranet 1 via the router 33. The general management server 31 in the present embodiment is provided with a business status management section 311 and a business management information storage section 312. [ The task status management section 311 receives notification of the start and end of the task from the monitoring center 10 and updates the task management information held in the task management information storage section 312 according to the contents of the notification, And manages the status of work in the center 10.

Each of the servers 14, 24, 27, and 31 described above is formed of a general-purpose server computer. That is, each of the servers 14, 24, 27, and 31 includes a CPU, a ROM, a RAM, and a HDD, and also has a network interface for performing network communication and a user interface if necessary.

FIG. 3A is a diagram showing an example of the data configuration of job management information stored in the job management information storage unit 312. FIG. In the task management information, the task status of each monitoring center 10 is set. Specifically, each monitoring center 10 has a monitoring center 10 that receives data transmitted from the building 2 in correspondence with the identification code of the monitoring center 10, a monitoring center 10 that responds to an incoming call 10 and the monitoring center 10 corresponding to the interphone are set to "data", "telephone" and "interphone", respectively. 3A, an identification code "MC1" indicating the agency monitoring center 20 is assigned to the monitoring center IC1 separately from the identification code "IC1 " 20) can be identified.

Fig. 3A shows the setting state during the daytime, that is, when each monitoring center 10 is within business hours. In a situation in which work is performed, as shown in Fig. 3A, in each of the monitoring centers 10, an identification code of the own monitoring center 10 is set for each item. Accordingly, it indicates that the self-monitoring center 10 corresponds to data, telephone, and interphone.

FIG. 3B shows the task management information as shown in FIG. 3A, while FIG. 3A shows an example of setting the daytime (in business hours), whereas FIG. 3B shows an example of setting the nighttime (out of business hours). In this example, all of the local monitoring centers 10 indicate that the data in the area in charge is received by themselves, but the correspondence between the incoming telephone and the interphone is set so that the agency monitoring center 20 can proxy the data.

Hereinafter, the operation during the daytime, that is, within the business hours of the local monitoring center 10 will be described with reference to Fig. At this time, contents shown in Fig. 3A are set in the task management information.

The operation in business hours may basically be the same as before. For example, when an outside line is caught, the operator notifies the operator of the incoming call by lighting the lamp indicating the reception of the operator terminal 13, and if the operator performs an operation corresponding to the outside line, the PBX 12 transmits its operator terminal 13 ).

The receiving apparatus 11 receives voice data from the interphone and communicates with the passenger of the car 3 and the operator, but receives image data and the like in addition to voice data. This is because, when the surveillance alarm device 4 transmits data, information indicating which state (elevator) of which building (the building 2) is in the first place, presence or absence of voice data from the interphone, The notification data including the information indicating the presence or absence of the data is transmitted in advance so that the operator can grasp the presence or absence of obstacles such as confinement to the elevator by using this notification data. That is, the information indicating the state is displayed on the screen of the operator terminal 13. If there is image data in the car 3, the image data is displayed on the operator terminal 13 on the screen.

Further, in the present embodiment, since it is assumed that the intercom is a one-way telephone conversation type that can be talked only by one party, if there is data (call setting message) corresponding to the call from the intercom, that is, a call request from the passenger, , A predetermined operation is performed on the operator terminal 13 to establish a line in accordance with the call request to start voice communication with the passenger of the car 3 and then switch the communication direction (transmission / reception direction of voice data) Continue conversation. As described above, the elevator status and the image data are automatically displayed on the operator terminal 13, but for the call from the interphone, the operator who has decided to accept the call manually performs the predetermined operation.

Here, when the local monitoring center 10 has reached the end time of the work, the operator notifies the system management center 30 of the end of the work by performing a predetermined operation on the operator terminal 13. [

When the job status management section 311 in the system management center 30 receives the job end notification, the job status management section 311 of the system management center 30 stores the job management information of the local monitoring center 10 as correspondence of telephone and interphone To the agency monitoring center 20. More specifically, how the setting of the task management information is changed is predetermined for each local monitoring center 10, and is changed in accordance with the determined contents.

When the reception device management server 14 in the local monitoring center 10 that has finished the job detects the end of the work by changing the setting contents of the task management information, the received data is digitally converted and then transmitted to the PBX 12 And sets it in the receiving apparatus 11 to transmit it.

The telephone management server 27 in the agency monitoring center 20 detects that it is necessary to proxy the work of the local monitoring center 10 by changing the setting contents of the task management information, And sets the PBX 12 in the local monitoring center 10 as a slave device so that the PBX 12 and the PBX 22 can operate in cooperation with each other.

Fig. 2 is a diagram showing the relationship between devices in a daytime, and Fig. 4 is a diagram showing a relationship between devices in a nighttime. 4, the receiving apparatus 11 transmits the received data to the PBX 12 instead of the operator terminal 13, as indicated by the line 5. In the nighttime, The PBX 12 operates as a slave device or a repeater of the PBX 22 which is the master device as indicated by lines 6 and 7 and transmits the received data to the PBX 22 instead of the operator terminal 13 send.

It is assumed that the interphone is operated and called by the passenger of the car 3 in the area in charge of the local monitoring center 10 outside the business hours after the setting of the outside of the business hours. The surveillance alarm device 4 makes a call to the local monitoring center 10 in charge of the area in accordance with the operation of the interphone. Upon reception of the data (call setting message) upon the call, the receiving apparatus 11 in the local monitoring center 10 digitizes the received data and transmits the data to the PBX 12. [ The PBX 12, upon receiving data from the receiving apparatus 11, transmits the received data to the PBX 22 as a master apparatus via the intranet 1. [ The PBX 22 receives the data received by the receiving apparatus 11 from the PBX 12 and sends it to the operator terminal 23. The operator of the agency monitoring center 20 establishes a line with the operated interphone by performing a predetermined operation on the operator terminal 23 and starts voice communication with the passenger of the car 3. [

According to the present embodiment, the reception apparatus 11 in the local monitoring center 10 can transmit data (call setup message) in response to a call from the interphone, in addition to the business hours in the local monitoring center 10, The surveillance alarm device 4 in the local surveillance center 10 can transmit the surveillance surveillance data to the surveillance surveillance center 20 without re-invoking the surveillance surveillance center 20 via the PBXs 12, ) Of the mobile station. That is, since the surveillance alarm device 4 is called to the reception device 11 of the local monitoring center 10 in charge of the area, a line with the reception device 11 is established, Is transmitted to the operator terminal 23 of the agency monitoring center 20 via the PBX 12, the intranet 1 and the PBX 22 when the receiving apparatus 11 receives the voice data, , Conversation with the passenger of the car 3 and the operator of the agency monitoring center 20 becomes possible.

When starting work at the local monitoring center 10, the operator notifies the system management center 30 of the start of work by performing a predetermined operation on the operator terminal 13. [

When the job status management section 311 of the system management center 30 receives the job start notification, the job status management section 311 of the system management center 30 stores the job management information of the local monitoring center 10 as a correspondence of telephone and interphone State.

The reception device management server 14 in the local monitoring center 10 that starts the business returns the settings of the reception device 11 to the original state when detecting the start of the business by changing the setting contents of the business management information , And transmits the received data to the operator terminal 13.

If the telephone management server 27 in the agency monitoring center 20 detects that the contents of the task management information are changed and the task of the local monitoring center 10 is no longer necessary, 22 to the original state, releases the linked operation state of the PBX 12 and the PBX 22, and operates them independently.

In addition, in the present embodiment, operation control outside the business hours of the local monitoring center 10 can be performed by the servers 31, 27, 14, and 24 in cooperation with each other. In the present embodiment, the servers 31, 27, 14, and 24 function as control means for performing the operation control in cooperation with each other. However, this system configuration is not limited to this example. For example, the telephone management server 27 may be installed in the system management center 30. [

In the present embodiment, an elevator provided in the building 2 is used as a facility to be monitored, but it may be used for monitoring purposes of other facilities. In the present embodiment, nighttime is outside the business hours, but the range of business hours may be appropriately determined depending on the object of monitoring, contents of business, and operation. For example, it is also possible to switch the time when the trouble occurs outside the business hours.

Claims (4)

A plurality of monitoring centers for monitoring the facilities installed in the facilities in the respective jurisdictions and performing the corresponding tasks with the users of the facilities and at least one of the monitoring centers, As a surveillance system that replies with users outside business hours,
In the monitoring center,
A local exchange,
A reception device for receiving voice data from an interphone installed in the facility;
An operator terminal used by an operator corresponding to a user of the interphone to receive voice data received by the receiving apparatus is provided,
The voice data received by the receiving apparatus of the monitoring center in the monitoring center is transmitted to the operator terminal of the corresponding monitoring center through the internal exchange of the monitoring center and the internal exchange of the agency monitoring center And a control means for controlling the control means so as to control the control means. 2. The apparatus according to claim 1,
A receiving apparatus control unit for controlling the receiving apparatus to transmit the received voice data to the local exchange of the monitoring center,
And a private branch exchange controller for controlling the private branch exchange so as to transmit the voice data transmitted from the receiving apparatus to the private branch exchange of the agency monitoring center. 3. The apparatus according to claim 2,
A business situation management unit that receives notification of the start and end of the business from each of the monitoring centers;
And a task management information storage unit for storing task management information in which the status of the task of each monitoring center is set,
Wherein the receiving apparatus control section controls transmission of the audio data in the receiving apparatus based on the setting contents of the task management information. 4. The information processing apparatus according to claim 3, wherein the task management information includes an agent monitoring center in the monitoring center outside the business hours,
Wherein the private branch exchange control unit specifies the private branch exchange of the agency monitoring center as a transfer destination of the voice data based on the setting contents of the business management information.

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