KR20170109298A - A Customer Registration·Management System using Application and Method thereof - Google Patents

A Customer Registration·Management System using Application and Method thereof Download PDF

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Publication number
KR20170109298A
KR20170109298A KR1020160033225A KR20160033225A KR20170109298A KR 20170109298 A KR20170109298 A KR 20170109298A KR 1020160033225 A KR1020160033225 A KR 1020160033225A KR 20160033225 A KR20160033225 A KR 20160033225A KR 20170109298 A KR20170109298 A KR 20170109298A
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South Korea
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product
information
customer
registration
customer terminal
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KR1020160033225A
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Korean (ko)
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KR101840538B1 (en
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최옥선
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최옥선
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G06F17/30—
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/02—Terminal devices

Abstract

The present invention relates to a customer registration and management system using an application, and a method thereof. More particularly, the customer registration and management system of the present invention comprises: a product information guide unit for displaying product information related to a manufacturer or a product; a customer terminal installed with an application for inputting the product information displayed in the product information guide unit and extracting information on a customer terminal; a customer registration and management server for storing and managing the product information related to a customer who has purchased a specific product transmitted from the customer terminal and information on the customer terminal, and transmitting product management information provided by the manufacturer of the specific product to the customer terminal which has purchased the corresponding product; and a manufacturer server for transmitting the product management information on the specific product to the customer registration and management server. According to the present invention, when a customer performs a simple customer registration through an application after purchasing a product, a variety of information such as after-service (A/S) and the like from a manufacturer can be continuously transmitted, thereby enhancing the satisfaction on follow-up management both of the customer and the manufacturer.

Description

[0001] The present invention relates to a customer registration and management system using an application,

The present invention relates to a system and method for managing and registering a customer using an application, and more particularly, to a product information guide unit for displaying product information related to a manufacturer or a product, And stores and manages product information and customer terminal information related to a customer who has purchased a specific product transmitted from the customer terminal, and transmits product management information provided by a manufacturer of the specific product to the corresponding product And a manufacturer server for transmitting the product management information of the specific product to the customer registration management server. Thus, when the customer makes a simple customer registration through the application after purchasing the product , And A / S from the manufacturer. To allow the will of the customer registration and management system and method using an application that allows you to increase the surveillance satisfaction of both customers and manufacturers.

At present, when a consumer purchases a product, a product instruction manual is issued or a user's manual is enclosed with the product, and the instruction manual includes information on product registration and a product registration card, A product registration card is attached. When registering the purchased product, the consumer can receive important information on the use of the product from the manufacturer, such as information on the replacement timing of consumable parts and product management in each period, thereby lowering the failure rate of the product.

However, the product registration method such as the conventional product registration card requires the user to prepare the product registration card as well as to send the product registration card by mail. Conventionally, Korean Patent Laid-Open No. 10-2015- 0107010 (Published on Feb. 23, 2015) "Product registration and customer management system and method using SMS (Short Message Service)" has been developed to facilitate product registration by SMS.

However, the above method has a problem in that a high cost is required because an SMS is transmitted using communication facilities of various communication providers.

In addition, when a spam character is set in the user terminal, the efficiency of the guide and the notice may not be properly transmitted.

Korean Patent Laid-Open No. 10-2015-0107010 (Publication Date: Sep. 23, 2015), title of the invention: "Product registration and customer management system using SMS (short message service)

SUMMARY OF THE INVENTION The present invention has been conceived to solve the above-mentioned problems, and an object of the present invention is to provide a method and system for enabling a customer to easily register a product (product registration) through an application after purchasing the product, A customer registration and management system using the application that enables the customer and the manufacturer to increase the satisfaction of the after-sales management, and a method thereof.

It is another object of the present invention to provide a customer registration and management system using an application that can increase the efficiency of customer management by generating and assigning unique KEY values, each of which is a combination of product information and registration information, Method.

It is still another object of the present invention to provide a customer registration and management system and method using an application that enables easy registration of ownership transfer information of a product using a KEY value uniquely assigned to each customer.

Yet another object of the present invention is to provide a customer registration and management system using an application that selects only customers who purchase a specific product and selectively transmits A / S information about the product, and the method will be.

A customer registration / management system using an application according to an embodiment of the present invention includes a product information guide unit for displaying product information related to a manufacturer or a product, a product information display unit for inputting product information displayed in the product information guide unit, And stores and manages product information and customer terminal information related to a customer who has purchased a specific product transmitted from the customer terminal and stores the product management information provided by the manufacturer of the specific product in a list of the customer who purchased the product And a manufacturer server for transmitting product management information of a specific product to the customer registration management server.

According to another embodiment of the present invention, the product information includes a maker code and a product unique number.

According to another embodiment of the present invention, the customer registration management server includes an information transmission / reception module for receiving the product information and the customer terminal information transmitted from the customer terminal and generating a registration date and a registrant number in which the information is registered, And a KEY generation module for issuing and managing a specific KEY value to a customer who has transmitted the product information and the customer terminal information.

According to another embodiment of the present invention, the KEY value is generated by combining a manufacturer code of the product information, a product unique number, the registration date, and a registrant number.

According to another embodiment of the present invention, the application includes an ownership transfer module that allows the transferor or assignee to transfer the ownership transfer information of the product by registering the KEY value when transferring ownership of the product to the customer registration management server .

According to another embodiment of the present invention, the customer terminal information includes a terminal ID or a terminal number.

According to another embodiment of the present invention, the customer registration management server includes a push service providing module for providing product management information of a specific product transmitted from the manufacturer server to a customer terminal registered with the product, The providing module includes a customer terminal selection module for selecting only the customer terminal information of the customer who registered the product specific number of the specific product.

A method for registering and managing a customer using an application according to an embodiment of the present invention is a method for registering customer information of a customer by inputting product information displayed in a product information guide section after a customer purchases the product, A product management information registration step of transmitting the product related product management information to the customer registration management server by the manufacturer server that manufactured the product, A product management information transmission step of transmitting the product management information received from the management server to a customer terminal that has purchased the product, and a customer terminal display step of displaying the contents of the product management information on the screen of the customer terminal .

According to another embodiment of the present invention, the product information includes a manufacturer code and a product unique number.

According to another embodiment of the present invention, the step of transmitting the customer information includes a registration information generation step of receiving the product information and the customer terminal information transmitted from the customer terminal and generating a registration date and a registrant number in which the corresponding information is registered And a KEY generation step of issuing and managing a specific KEY value for a customer who has transmitted the product information and the customer terminal information.

According to another embodiment of the present invention, the KEY generation step is generated by combining a manufacturer code of the product information, a product unique number, the registration date, and a registrant number.

According to another embodiment of the present invention, a method for registering and managing a customer using the application may include transferring ownership transfer information of a product to the customer registration management server by registering the KEY value by a transferor or a transferee when transferring ownership of the product And a transferring step of transferring the transferring ownership.

According to another embodiment of the present invention, the customer terminal information includes a terminal ID or a terminal number.

According to another embodiment of the present invention, the step of transmitting the product management information may include a step of selecting only the customer terminal information of the customer who registered the product unique number of the specific product, And a push service providing step of providing the management information to the customer terminal having registered the corresponding product.

The present invention enables a customer to easily register a product (product registration) through an application after purchasing a product, and to continuously receive various information such as A / S from a manufacturer, And has an effect of improving the management satisfaction.

In addition, it is possible to increase the efficiency of the customer management by creating and assigning a unique KEY value, which is a combination of product information and registration information, for each registered customer.

In addition, there is an effect that registration information of the ownership transfer of the product can be easily registered using the KEY value uniquely assigned individually.

In addition, there is an effect that only customers who have purchased a specific product are selected and A / S information for the product is selectively transmitted.

1 is a diagram illustrating a configuration of a customer registration and management system using an application according to an embodiment of the present invention.
2 is a front view of an input tab according to an embodiment of the present invention.
3 is a front view illustrating a screen displaced in response to a screen touch of a product list tab according to an embodiment of the present invention.
4 to 7 are front views for explaining screens displaced in response to a screen touch of a product detail information tab according to an embodiment of the present invention.
8 is a front view of a positive number tab according to an embodiment of the present invention.
9 is a front view of a warning message of a positive number tab according to an embodiment of the present invention.
10 is a front view for explaining a screen displaced in response to a screen touch of a product list tab and a product detail information tab according to an embodiment of the present invention.
11 is a configuration diagram of a customer registration management server according to an embodiment of the present invention.
12 is a flowchart illustrating a method of registering and managing a customer using an application according to an embodiment of the present invention.

Hereinafter, a preferred embodiment of a customer registration and management system using an application according to the present invention and a method thereof will be described in detail with reference to the accompanying drawings. Unless defined otherwise, all terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs and, if conflict with the meaning of the terms used herein, It follows the definition used in the specification. The terms "part,"" module, "and the like used throughout this specification refer to a unit that processes at least one function or operation and may be implemented in hardware or software or a combination of hardware and software. have. Further, the term "KEY" used throughout this specification is defined to include a unique code generated using specific information. Also, the term "event " used throughout this specification is defined to include the act of purchasing a particular product and registering it with an application. The term "terminal ID" used throughout this specification is defined to include a hardware number of a terminal. The term "terminal number" used throughout this specification is defined to include a telephone number of a terminal. Throughout the specification, when an element is referred to as "including " an element, it is understood that the element may include other elements as well, without departing from the other elements unless specifically stated otherwise.

Referring to FIG. 1, a customer registration and management system using an application according to an embodiment of the present invention includes a product information guide unit 10 for displaying product related product information, a product displayed in the product information guide unit 10, A customer terminal 20 in which an application 21 for inputting information and extracting information of a customer terminal is installed, product management information provided by a manufacturer for a specific product transmitted from the customer terminal 20, And a manufacturer server 40 that transmits product management information for a specific product to the customer registration management server 30. The customer who has purchased the product includes the application server 21 When the product information is easily registered and the manufacturer sends guidance information such as A / S related to the product to the customer registration management server, information such as customer information and A / S for the specific product is transmitted to the customer, And can be easily transmitted and received and managed.

The product information guide unit 10 includes a manufacturer code and information on the product unique number required for product registration on the product surface or the product instruction sheet. The product unique number is a number assigned by the manufacturer and is generally composed of "classification code" + "sequence number" format. The manufacturer code and the product unique number are codes unique to each maker and product, and may be represented by numbers. The manufacturer can produce a customer registration card containing the product information guide unit 10 so that the customer can know information about the product when manufacturing the product and provide the card together with the product.

2, the application 21 installed in the customer terminal 20 inputs a manufacturer code, a product unique number, and a purchase date of the product in the display window of the customer terminal 20 at the time of execution, Can be activated by the user interface. The input tab of the application 21 includes a manufacturer code input field 211, a product unique number input field 212, a product inquiry button 213, a product information field 214, a purchase date input field 215, ).

The maker code input field 211 is a window for inputting a manufacturer code for the product, and the entered maker code is transmitted to the customer registration management server 30.

The product unique number input field 212 is a window for inputting the product unique number for the product, and the inputted product unique number is transmitted to the customer registration management server 30. [

The product inquiry button 213 is a button formed in an arbitrary shape located at the lower end of the manufacturer code input field 211 and the product unique number input field 212. The manufacturer code input field 211 and the product unique number input field 212, and touches the product inquiry button 213, product information is displayed in the product information column 214, which will be described later. When the information entered in the manufacturer code input field 211 or the product unique number input field 212 can not be found in the customer registration management server 30, a message "No such product exists" is displayed on the screen of the application 21 .

The product information field 214 is used to input information corresponding to the manufacturer code input field 211 and the product unique number input field 212 and then touch the product inquiry button 213, And the name of the product and the name of the manufacturer are received from the customer registration management server 30. At this time, as soon as the manufacturer releases the product, the product related information including the name of the product and the name of the manufacturer is registered in the manufacturer server 40, and the registered information is immediately transferred to the database of the customer registration management server 30 . Alternatively, the name of the product and the name of the manufacturer may be generated by importing and extracting XML information of character information or electronic receipt provided by the mart server 50 of the corresponding mart visited by the customer. (The XML information includes the code of the product, the name of the manufacturer, the product classification name, the product unique number of the manufacturer, and the production date of the product.) The name of the product and the name of the manufacturer extracted from the XML information, When the information input in the manufacturer code input field 211 and the product unique number input field 212 is transmitted to the customer registration management server 30 in real time, The name and the name of the manufacturer are selected in the customer registration management server 30 and received in the application 21 and then displayed in the product information column 214 so that the customer can confirm the name.

The purchase date input field 215 is a window for inputting a purchase date for the product. After confirming the product information inquired in the product information field 214, the purchase date input field 215 is input. The input purchase date is transmitted to the customer registration management server 30. At this time, the purchase date can display the current date as a default value.

The customer registration button 216 is located at the lower end of the manufacturer code input field 211, the product unique number input field 212, the product inquiry button 213, the product information field 214 and the purchase date input field 215 When the information corresponding to the input box is created and then touched, the manufacturer code, the product unique number, the purchase date, and the customer terminal information are stored in the customer registration management server 30. The customer terminal information includes a terminal ID and a terminal number of a customer terminal registering the product. The terminal ID and the terminal number are unique information of the customer terminal and can be used as a path for delivering the message to the customer terminal by storing it in the customer registration management server 30 together with the product information of the product.

Referring to FIG. 3A, the application 21 may activate a product list tab provided with a product name of products registered in the display window of the customer terminal 20 at the time of execution, using a user interface. The registered products include information corresponding to the manufacturer code input field 211, the product unique number input field 212 and the purchase date input field 215 in the input tab and touch the customer registration button 216 to perform a customer registration Refers to products to which product information is transmitted to the server 30. When the product name displayed on the product list tab is touched, the user can activate the product detail information tab in which the product information of the product is displayed on the display window, as shown in FIG. 3 (b). When the user touches the product name displayed on the product list tab, the application 21 representing the product detail information tab receives the KEY value provided at the time of registering the product and transmits it to the customer registration management server 30, 30, and displays the product information and registration information on the screen. (The KEY value is a unique character that is issued for the registration event of the customer who transmitted the product information and the customer terminal information. The KEY value is generated in the KEY generation module of the customer registration management server to be described later.) The product list tab and the product detail information tab The application 21 representing the application does not need to display the KEY value on the screen by linking it internally using the KEY value. This method is applied to both the product inquiry tab, experience sharing tab, product release tab, and transfer tab, which will be described later.

The product detail information tab displays a product name, manufacturer name, and date of registration of the product in the display window, and a "inquiry", "experience value sharing", "cancel registration", and "transfer" buttons are provided at the bottom. The names of the buttons can be various names in a line where the customer can grasp the purpose of the button.

Figs. 4 to 7 are front views for explaining a screen displaced in response to the button touch of the product detail information tab. Fig.

4 (a), when the user touches the "inquiry" button on the product detail information tab, the application 21 activates the product inquiry tab as a user interface as shown in FIG. 4 (b) . The product inquiry tab displays the name of the product and the name of the manufacturer of the product at the top, allowing the customer to confirm the product to be inquired, and placing a box of inquiries for the inquiry about the product at the bottom of the product name and manufacturer name do. When the user touches the button located at the bottom after completing the question in the inquiry text box, the inquiry made in the inquiry text box and the terminal number of the terminal that made the inquiry in the product inquiry tab are displayed in the customer registration management server 30 And the manufacturer can access the customer registration management server 30 through the manufacturer server 40 to check the inquiry sent by the customer.

5A, when the user touches the "experience value sharing" button on the product detail information tab, the application 21 activates the experience value sharing tab as a user interface as shown in FIG. . The experiential value sharing tab is a tab for the purpose of allowing a customer to directly confirm opinions of other customers who use the product. The product name for the product is displayed at the top of the screen, and the other customer Place a list of experience points to view comments on the product. When the experiential value list is touched, the corresponding opinion is displayed on the display window of the terminal. At the bottom of the list of the experience value list, there is arranged an experience value box in which a customer can create an experience for a product. When a button located at the bottom of the experience value box is touched, a maker code, a product unique number, The comments written in the box are transmitted to and stored in the customer registration management server 30. When another customer who registers a product activates the experience value sharing tab of the application 21, it searches for opinions of the same product among the opinions stored in the customer registration management server 30 with the manufacturer code and the product unique number of the product, It will be displayed in the list.

Referring to FIG. 6A, when the user touches the "unregister" button on the product detail information tab, the application 21 activates the product release tab as a user interface as shown in FIG. 6B . The product revocation tab is a tab for the purpose of deleting information on the registered product from the customer registration management server 30. The product name, manufacturer name and date of registration for the product are displayed at the top of the screen, If the user touches a button located at the bottom of the canceling text box, the reason written in the canceling text box is transmitted to the customer registration management server 30. At this time, the information related to the product registered in the customer registration management server 30 is deleted.

Referring to FIG. 7A, when the user touches the "transfer" button on the product detail information tab, the application 21 displays the product information tab in the display window of the customer terminal 20 as shown in FIG. A transferred product information field 2171 in which a number of products of a product to be transferred and a manufacturer name are displayed, a transfer information input field 2172 for inputting a terminal number of a transferee, and a transfer button 2173, You can activate the transfer tab with the user interface.

Accordingly, the application 21 can transfer the ownership transferring module 217 to transfer the ownership transfer information of the product to the customer registration management server 30 using the KEY value when the ownership transfer of the product is transferred May be further included.

When the transfer button 2173 is touched by inputting the customer's terminal number of the transfer person in the transfer information input field 2172 in the transfer tab, the display screen of the customer terminal 20 displays " Quot; can not be performed ".

When transferring ownership of the product, when the application 21 is installed in the customer terminal 20 of the transferee when the transfer button 2173 at the lower end is touched after inputting the information in the transfer information input field 2172, 8, a positive number tab can be activated in the application 21 of the positive user with the user interface. The positive number tab displays the product name, the manufacturer name, and the terminal number of the transferee to which the transferee will hand over, and when the "PURCHASE" button at the bottom is pressed, the customer of the transferee registered and stored in the customer registration management server 30 The terminal information is changed to the customer terminal information of the transferee. Alternatively, when the application 21 is not installed in the customer terminal 20 of the transferee, the display window of the transferee's customer terminal 20 displays "the transferee's terminal number is not yet registered in the customer's product registration system. Do you want to process it? " And when the confirmation button is touched, the customer terminal information of the transferor registered and stored in the customer registration management server 30 is changed to the customer terminal information of the terminal having the positive number. Thereafter, when the transferee installs the application 21 in the customer terminal 20, it can confirm the transferred product in the product list tab.

10A and 10B, the application 21 displays an icon displayed on the side of the product name of the desired product in the product list tab or an icon displayed on the bottom of the product name, the manufacturer name, The user can activate the product information announcement tab with the user interface as shown in FIG. 10 (c). The Product Information Announcement tab can be used to confirm notices about the product created by the manufacturer. The announcement may include instructions on how to use the product, instructions on exchanging related parts, and customer-related information. If there is a notice that the customer does not confirm with the application 21, the customer can be prompted to confirm the announcement by displaying an exclamation mark on the icon or changing the icon color by changing the color of the icon.

Referring to FIG. 11, the customer registration management server 30 may include an information transmission / reception module 31, a KEY generation module 32, and a database 33.

The information transmission and reception module 31 receives the product information and the customer terminal information transmitted from the customer terminal 20 and generates the registration date and the registrant number in which the corresponding information is registered, They are generated sequentially and are made up of numbers. Also, the KEY value generated for the event is transmitted to the application 21 of the customer terminal 20. The KEY generation module 32 issues and manages a specific KEY value for a customer registration event that transmitted the product information and the customer terminal information. The KEY value includes a manufacturer code and a product unique number of a product purchased in the case, a registration date and a registrant number generated in the information transmission / reception module, and the number and symbol ≪ / RTI > For example, when the product unique number is 123456, the manufacturer code is 9012, the registration date is December 31, 2015, and the registrant number is 5555, a KEY of "123456-9012-20151231-5555" is generated from the corresponding event. In addition, it is possible to generate an arbitrary unique number and issue a KEY value. As another example, the customer receives a KEY value of A123456 for a case in which the customer terminal number is 01024475449, the manufacturer code is 100, and the product unique number is 1234, and the customer terminal number is 01024475449, the manufacturer code is 100, For events, it is possible for the customer to issue a KEY value of A654321. Even if the same customer registers the product with the same terminal, another KEY value is generated when registering a product having a unique product number.

The KEY value can be stored in the database 33 of the customer registration management server 30 and the customer's application 21. When the customer accesses the customer registration management server 30 using the application 21, Value, the interface for the product registered by the user can be easily called up. The KEY value is additionally stored in association with the information related to the event stored in the database 33, so that information related to the specific event registered in the database 33 can be easily retrieved and extracted.

The database 33 includes a customer information section for storing product information, customer terminal information, registration date, registrant number, and KEY value transmitted from the customer terminal 20, XML data of character information or electronic receipts provided by the mart server 50, And a product information section for storing the name of the product extracted by importing the information and the name of the manufacturer. At this time, when the customer information unit defines an event that a specific customer purchases a particular product and registers the application in the application 21 as one 'event', the customer information unit may store product information, customer terminal information, The registration date, the registrant number, and the KEY value into one group.

5, the customer registration management server 30 further includes a push service provision module 34 for providing product management information of a specific product transmitted from the manufacturer server 40 to a customer terminal that has registered the product do. The push service providing module 34 transmits a push message to the terminal identification module 341 for selecting the terminal ID and the terminal number of the customer who registered the product specific number of the specific product and the selected terminal ID and terminal number of the customer And a push service transmission module 342 for push service. The product management information may be useful information about the product management including the A / S information of the product and the information on the replacement time of the consumable product. The push service may periodically provide the information to the customer, It is possible to reduce the occurrence frequency of faults in the system.

The manufacturer server 40 registers and stores related product related information as soon as the manufacturer releases the product. When a customer inputs a maker code or product unique number in the input tab of the application 21, product related information about the product is transmitted to the customer terminal 20 and displayed on the display window of the customer terminal 20 Is displayed.

Hereinafter, with reference to FIG. 6, a description will be made of a process of performing a customer registration and management method using an application using the system described above.

A method of registering and managing a customer using an application according to an embodiment of the present invention is a method for registering and managing a customer by inputting product information displayed on a product information guide unit 10 to an application 21 after a customer purchases the product, (S1) of transmitting the product information to the customer registration management server together with the product information inputted and inputted, a manufacturer server (40) manufacturing the product transmits the product related product A product management information transmitting step S3 for transmitting the product management information received from the customer registration management server 30 to the customer terminal 20 purchasing the product, ), And displaying a content of the product management information on the screen of the customer terminal 20 (S4).

The customer information transmission step S1 includes a registration information generation step of receiving product information of a corresponding product transmitted from the application 21 of the customer terminal 20 and generating a registration date and a registrant number in which the information is registered S11), and a key generation step (S12) for issuing and managing a specific KEY value to a customer who has transmitted the product information and the customer terminal information. The application 21 of the customer terminal 20 can access the customer registration management server 30 through the wireless communication network including the mobile communication network and can receive the product information input to the application 21 via the wireless communication network, To the information transmission / reception module (31) of the customer registration management server (30). The information transmission / reception module 31 generates a value of the date on which the product information and the customer terminal information are delivered from the application 21 as a registration date (registration information generation step S11), and transmits the product information, The registrant number and the KEY value of the corresponding product generated in the KEY generation step S12 are stored in a form that can be interlocked with the database 33 of the customer registration management server 30. [

As soon as the manufacturer releases the product, the product related information is registered in the manufacturer server 40 and the registered information is registered and stored in the product information section of the database 33 of the customer registration management server 30 in advance. Or, the name of the product and the name of the manufacturer, which are extracted and generated by the mart server 50, are registered in advance in the product information section of the database 33 of the customer registration management server 30 via the wired communication network such as the Internet, PSTN, And stored. When a customer accesses the customer registration server 30 as an application 21 and inputs corresponding information to the manufacturer code input field 211, product unique number input field 212 and purchase date input field 213, Product information of the product is displayed in the product information column 214.

The product management information registration step (S2) is a step for the manufacturer server (40) to register the product management information of the product in the customer registration management server (30) via the wired communication network such as the Internet, PSTN or cable communication, The management information includes A / S information of the product and the timing of replacement of consumables. The product management information is received by the information transmission / reception module 31 of the customer registration management server 30 and then stored in the database 33.

When the manufacturer of the corresponding product stores the information including the customer terminal information, the registration date, the registrant number, and the product information related to the customer who purchased the product stored in the database 33, It is possible to transmit the information from the customer registration server 30 to the manufacturer server 40 through a wired communication network such as a cable communication.

The product management information transmission step S3 includes a customer terminal selection step S31 for selecting only the customer terminal information of the customer who has registered the product unique number of the specific product and the product management of the specific product transmitted from the manufacturer server 40 And a push service providing step (S32) for providing information to a customer terminal that has registered the product.

The customer terminal selection step S31 may include a push service provision module 34 after the manufacturer server 40 transmits the product management information to the customer registration management server 30 in the product management information registration step S2, The internal customer terminal selection module 341 selects the customer terminal information linked with the KEY including the product unique number of the product related to the product management information among the information in the database 33.

The push service providing step S32 may be a step of providing the product management information stored in the database 33 to an application installed in the customer terminal corresponding to the customer terminal information selected in the customer terminal selection step S31 Through the wireless communication network including the mobile communication network, to the push agent of the mobile communication terminal 21, and then transmits the push message through the push service transmission module 342. The push agent periodically checks between the customer terminal 20 and the customer registration management server 30 to check whether the customer terminal 20 receives a push message Device.

In the step of displaying the customer terminal (S4), the push message transmitted to the push agent is transmitted to the customer terminal (20) where the application (21) is installed, and the content of the push message is displayed on the screen. At this time, an icon indicating that the push message has been received may be displayed at the top of the screen of the customer terminal 20, and the content of the push message can be confirmed when the user touches the icon.

In the foregoing, an optimal embodiment has been disclosed in the drawings and specification. Although specific terms have been employed herein, they are used for purposes of illustration only and are not intended to limit the scope of the invention as defined in the claims or the claims. Therefore, those skilled in the art will appreciate that various modifications and equivalent embodiments are possible without departing from the scope of the present invention. Accordingly, the true scope of the present invention should be determined by the technical idea of the appended claims.

10: Product Information Section 11: Product Information
20: customer terminal 21: application
211: manufacturer code field 212: product unique number field
213: product inquiry button 214: product information item
215: date of purchase field 216: customer registration button
217: Ownership Transfer Module 2171: Transfer Product Information
2172: Transfer information field 2173: Transfer button
30: customer registration management server 40: manufacturer server
50: Mart server

Claims (14)

A product information guide section for displaying product information related to the manufacturer or product;
A customer terminal having an application for inputting product information displayed in the product information guide unit and extracting information of a customer terminal;
And stores the product information and the customer terminal information related to the customer who purchased the specific product transmitted from the customer terminal, and transmits the product management information provided by the manufacturer of the specific product to the customer terminal server; And
And a manufacturer server for transmitting product management information of a specific product to the customer registration management server. The method according to claim 1,
Wherein the product information includes a manufacturer code and a product unique number. 3. The method of claim 2,
The customer registration management server includes an information transmission / reception module that receives the product information and the customer terminal information transmitted from the customer terminal and generates a registration date and a registrant number in which the information is registered; And a KEY generation module for issuing and managing a specific KEY value for individual registration of a customer. The method of claim 3,
Wherein the KEY value is generated by combining a manufacturer code of the product information, a product unique number, the registration date, and a registrant number. The method of claim 3,
Wherein the application includes an ownership transfer module for transferring ownership transfer information of the product to the customer registration management server by registering the KEY value when transferring ownership of the product to the customer registration management server · Management system. 3. The method of claim 2,
Wherein the customer terminal information includes a terminal ID or a terminal number. The method according to claim 6,
Wherein the customer registration management server includes a push service providing module for providing product management information of a specific product transmitted from the manufacturer server to a customer terminal registered with the product,
Wherein the push service providing module includes a customer terminal selection module for selecting only the customer terminal information of the customer who registered the product specific number of the specific product. A customer information transferring step of transferring the product information displayed on the product information guide part to a customer registration management server together with the product information extracted and inputted, S1);
A product management information registration step (S2) of transferring the product related product management information to the customer registration management server by the manufacturer server that manufactured the product;
A product management information transmission step (S3) of transmitting the product management information received from the customer registration management server to a customer terminal that has purchased the product;
And displaying a content of the product management information on a screen of the customer terminal (S4). 9. The method of claim 8,
Wherein the product information includes a manufacturer code and a product unique number. 10. The method of claim 9,
The customer information transmission step (S1) includes: a registration information generation step (S11) of receiving the product information and the customer terminal information transmitted from the customer terminal and generating a registration date and a registrant number in which the information is registered; And
And a KEY generation step (S12) of issuing and managing a specific KEY value for an individual registration of a customer who has transmitted the product information and the customer terminal information (S12). 11. The method of claim 10,
Wherein the KEY generation step (S12) is generated by combining a manufacturer code of the product information, a product unique number, the registration date, and a registrant number. The method of claim 10, wherein the customer registration /
Further comprising the step of transferring ownership (S5) of transferring ownership transfer information of the product to the customer registration management server by registering the KEY value when transferring the ownership of the product to the customer or the assignee Registration and management method. 10. The method of claim 9,
Wherein the customer terminal information includes a terminal ID or a terminal number. 14. The method of claim 13,
The product management information transmission step S3 includes a customer terminal selection step S31 for selecting only the customer terminal information of the customer who registered the product unique number of the specific product. And
And a push service providing step (S32) of providing product management information of a specific product transmitted from the manufacturer server to a customer terminal registered with the product.
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Cited By (2)

* Cited by examiner, † Cited by third party
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KR20190115343A (en) * 2018-04-02 2019-10-11 주식회사 이너아워 Operating method for post product management using managing server
KR20220096808A (en) * 2020-12-31 2022-07-07 채상훈 Method for providing speech recognition based product guidance service using user manual

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KR102108216B1 (en) * 2018-11-12 2020-05-08 어니컴 주식회사 Apparatus and method for managing terminal
KR20240028668A (en) * 2022-08-25 2024-03-05 선석민 System for collecting, managing, sharing, providing social media, and trading item data on user terminal device based on my data

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20190115343A (en) * 2018-04-02 2019-10-11 주식회사 이너아워 Operating method for post product management using managing server
KR20220096808A (en) * 2020-12-31 2022-07-07 채상훈 Method for providing speech recognition based product guidance service using user manual

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