JP2022043205A - Electronic receipt system, electronic receipt server, electronic receipt management server, information processing apparatus, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an electronic receipt system configured to facilitate introduction of guarantee information together with electronic receipt.

SOLUTION: In an electronic receipt system, an electronic receipt management server 9 includes: a receiving unit 91 which receives electronic receipt information related to commodity sales data; an electronic receipt management unit 92 which manages company codes indicating companies and electronic receipt information associated with company codes received by the receiving means; a guarantee information management unit 93 which manages guarantee information of commodities together with the managed electronic receipt information; an electronic receipt transmission unit 94 which transmits electronic receipt information associated with a member code and including at least one company code to an information processing apparatus associated with the member code of a consumer; and a guarantee information transmission unit 95 which transmits, when the received electronic receipt information includes commodity information of a commodity for which a guarantee is issued, the managed guarantee information in association with the member code of the consumer.

SELECTED DRAWING: Figure 11

COPYRIGHT: (C)2022,JPO&INPIT

Description

Embodiments of the present invention relate to electronic receipt systems, electronic receipt servers, electronic receipt management servers, information processing devices and programs.

Conventionally, there is known a mechanism called an electronic receipt in which a receipt or a receipt given from a store to a consumer who is a shopper at the time of product settlement is electronically delivered to the consumer's mobile terminal or the like.

By converting receipts into electronic data in this way, household accounts can be automatically booked electronically, which is beneficial for consumers. In addition, the introduction of electronic receipts can reduce the consumption of receipt paper, which is beneficial to the stores that have introduced the receipts.

In addition, it is also known to promote product sales and advertise by electronically attaching coupons and the like related to purchased products to electronic receipts.

On the other hand, for products such as electrical products, when the product is purchased, a warranty card that guarantees the purchased product for a certain period (for example, one year) is printed on the receipt paper, and the warranty card printed together with the receipt is printed by the consumer. I handed it to. Warranty information such as the product name to be guaranteed, the warranty period, and the date of purchase is printed on the warranty card. However, even nowadays when the electronic receipt mechanism is being constructed, there is no electronic processing for the warranty card.

An object to be solved by the present invention is to provide an electronic receipt system, an electronic receipt server, an electronic receipt management server, an information processing device, and a program for electronically processing a warranty card.

The electronic receipt system of the embodiment is generated by an electronic receipt generation means for generating electronic receipt information related to product sales data in association with a consumer membership code, a company code indicating a company, and the electronic receipt generation means. The electronic receipt management means for storing the electronic receipt information in association with the storage unit, the warranty information storage unit for storing the warranty information related to the product sales data, and the electronic receipt management means for storing a plurality of company codes. The electronic receipt collective management means for managing the electronic receipt information associated with the plurality of company codes and the information processing device associated with the consumer's membership code are associated with the membership code. When the electronic receipt transmission means for transmitting the electronic receipt information including at least one company code and the product sales data of the product for which the warranty is issued are included in the generated electronic receipt information. The guarantee information transmitting means that reads the guarantee information from the guarantee information storage unit and associates it with the electronic receipt information so that it can be transmitted to the information processing apparatus, and the electronic transmitted to the information processing apparatus by the electronic receipt transmitting means. The electronic receipt display means for displaying the receipt information in association with the company code, and the guarantee information for displaying the information regarding the guarantee transmitted by the guarantee information transmitting means on the information processing apparatus in correspondence with the electronic receipt information. It is provided with a display means.

The electronic receipt server of the embodiment includes a warranty card information storage unit that stores warranty information related to product sales data, a receiving means for receiving electronic receipt information related to the product sales data, and the electronic device received by the receiving means. If the warranty card presence / absence determination means for determining whether or not the warranty card information is stored in the warranty card information storage unit corresponding to the receipt information and the warranty card presence / absence determination means determines that the warranty card information is not stored, the reception When the electronic receipt information received by the means is transmitted to the electronic receipt management server that collectively manages the electronic receipt information, and the warranty card existence determination means determines that the warranty card information is stored, the warranty card information and the electronic receipt information are stored. A transmission means for associating information with the information and transmitting the information to the electronic receipt management server is provided.

The electronic receipt management server of the embodiment has a receiving means for receiving electronic receipt information related to product sales data, a company code indicating a company, and the electronic receipt information associated with a plurality of company codes received by the receiving means. For the electronic receipt batch management means for managing the above, the guarantee information management means for managing the warranty information of the product together with the managed electronic receipt information, and the information processing device associated with the consumer's membership code. The electronic receipt transmitting means for transmitting the electronic receipt information associated with the membership code and including at least one company code, and the received electronic receipt information include product information of a product for which a warranty is issued. In this case, the warranty card information transmitting means is provided so that the managed warranty card information can be associated with the consumer's membership code and transmitted to the information processing apparatus.

The information processing apparatus of the embodiment manages the electronic receipt information of the member association means associated with the member code of the consumer and the electronic receipt information including at least one company code associated with the member code. The electronic receipt receiving means received from the electronic receipt management server, the guarantee information receiving means for receiving the guarantee information related to the electronic receipt information together with the electronic receipt information, and the electronic receipt information received by the electronic receipt receiving means. It includes an electronic receipt display means for displaying on the display unit in association with the company code, and a guarantee information display means for displaying information related to the guarantee when the guarantee information is received by the guarantee information receiving means.

In the program of the embodiment, a receiving means for receiving electronic receipt information related to the product sales data and a receiving means received by the receiving means are received by a computer including a warranty card information storage unit for storing the warranty card information related to the product sales data. When the warranty card presence / absence determination means for determining whether or not the warranty card information is stored in the warranty card information storage unit corresponding to the electronic receipt information and the warranty card presence / absence determination means determine that the warranty card information is not stored, When the electronic receipt information received by the receiving means is transmitted to the electronic receipt management server that collectively manages the electronic receipt information, and the warranty card presence / absence determining means determines that the warranty card information is stored, the warranty card information and the above are described. The transmission means for transmitting to the electronic receipt management server in association with the electronic receipt information is made to function.

The program of the embodiment is a receiving means for receiving electronic receipt information related to product sales data to a computer, a company code indicating a company, and the electronic receipt information associated with a plurality of company codes received by the receiving means. For the electronic receipt batch management means for managing the above, the guarantee information management means for managing the warranty information of the product together with the managed electronic receipt information, and the information processing device associated with the member code of the consumer. The electronic receipt transmitting means for transmitting the electronic receipt information associated with the membership code and including at least one company code, and the received electronic receipt information include product information of a product for which a warranty is issued. In this case, the guarantee card information transmitting means that enables the managed guarantee card information to be associated with the consumer's membership code and transmitted to the information processing apparatus is made to function.

The program of the embodiment provides member association means for associating a consumer's membership code with a computer as an information processing device, and electronic receipt information associated with the membership code and including at least one company code. An electronic receipt receiving means received from an electronic receipt management server that manages electronic receipt information, a warranty information receiving means for receiving warranty information related to the receipt information together with the electronic receipt information, and the electronic receipt receiving means received by the electronic receipt receiving means. Warranty information that displays information about the warranty along with the electronic receipt information when the warranty information is received by the electronic receipt display means that displays the electronic receipt information on the display unit in association with the company code and the warranty information receiving means. It functions as a display means.

FIG. 1 is a configuration diagram showing the entire configuration of the electronic receipt system according to the embodiment. FIG. 2 is a transition diagram showing an example of screen transitions in consumer membership registration. FIG. 3 is a block diagram showing a configuration of a main part of a mobile terminal. FIG. 4 is a block diagram showing a configuration of a main part of a POS terminal. FIG. 5 is a block diagram showing a configuration of a main part of an electronic receipt server. FIG. 6 is a block diagram showing a main configuration of an electronic receipt management server. FIG. 7 is a functional block diagram related to electronic receipt processing in the POS terminal. FIG. 8 is a flowchart showing the flow of electronic receipt processing and warranty issuance processing in the POS terminal. FIG. 9 is a functional block diagram relating to the electronic receipt management process and the warranty card process in the electronic receipt server. FIG. 10 is a flowchart showing the flow of electronic receipt management processing and warranty card processing in the electronic receipt server. FIG. 11 is a functional block diagram relating to the electronic receipt management process, the product information transmission process, and the warranty card process in the electronic receipt management server. FIG. 12 is a flowchart showing the flow of electronic receipt management processing, product information transmission processing, and warranty card processing in the electronic receipt management server. FIG. 13 is a functional block diagram relating to the electronic receipt receiving process, the electronic receipt viewing process, and the warranty information display in the mobile terminal. FIG. 14 is a flowchart showing the flow of electronic receipt receiving processing, electronic receipt viewing processing, and warranty card display in the mobile terminal. FIG. 15 is a front view showing a display example in a mobile terminal. FIG. 16 is a front view showing a display example in a mobile terminal. FIG. 17 is a front view showing a display example in a mobile terminal. FIG. 18 is a front view showing a display example in a mobile terminal. FIG. 19 is a front view showing a display example in a mobile terminal. FIG. 20 is a front view showing a display example in a mobile terminal. FIG. 21 is a front view showing an example of displaying a warranty card on a mobile terminal. FIG. 22 is a flowchart showing the flow of the electronic receipt receiving process and the electronic receipt viewing process in the mobile terminal. FIG. 23 is a front view showing an example of display transition in a mobile terminal. FIG. 24 is a flowchart showing the flow of statistical information generation processing in the mobile terminal. FIG. 25 is a front view showing a display example in a mobile terminal. FIG. 26 is a front view showing another display example in the mobile terminal. FIG. 27 is a screen transition diagram showing the flow of receipt information transfer. FIG. 28 is a front view showing a display example on the transferee's mobile terminal.

An embodiment of the present embodiment will be described with reference to the drawings.

FIG. 1 is a configuration diagram showing the entire configuration of the electronic receipt system according to the embodiment. As shown in FIG. 1, the store 1 may have a POS (Point of Sales) terminal 2 (only one is shown in FIG. 1, but a plurality of terminals), which is a product sales data processing device that executes product sales data processing. ) And the router 3. The POS terminal 2 and the router 3 are connected by an in-store LAN 4 (Local Area Network). The router 3 is a device for connecting the in-store LAN 4 to the Internet or a network 5 which is a VPN (Virtual Private Network). Although not particularly shown, the store 1 may be provided with a store server that controls the POS terminal 2.

An electronic receipt server 6 is connected to the network 5. The electronic receipt server 6 is a product that operates a store such as a convenience store, a supermarket, a food store, a drug store, an apparel store, a home appliance store, a department store, a household goods store, a restaurant, or a chain store (hereinafter referred to as a store). Alternatively, a plurality of units are provided for each company that is the seller of the service, and functions as a receipt management server for companies that stores and manages electronic receipt information for each company code indicating the company that operates the store. Further, the electronic receipt server 6 stores warranty information regarding each product. The electronic receipt server 6 may be applied to the headquarters server of the POS system having functions such as sales management, sales analysis, and inventory management of each company operating the store.

Further, the mobile terminal 8 is connected to the network 5 via a base station 7 that performs wireless communication in accordance with a standard such as Wi-Fi (Wireless Fidelity). The mobile terminal 8 is an information processing device that implements a Web browser, such as a smartphone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer. Instead of the mobile terminal 8, an information processing device such as a personal computer such as a notebook PC may be applied.

Further, an electronic receipt management server 9 that functions as a customer receipt management server that collectively stores and manages electronic receipt information of various companies that operate stores is also connected to the network 5. Consumers who are registered as members to receive electronic receipt services in advance can obtain electronic receipt information from the electronic receipt management server 9 using the mobile terminal 8 through the network 5. The electronic receipt management server 9 is managed by, for example, a third party organization other than the company that manages the electronic receipt information in the electronic receipt server 6. The electronic receipt server 6 may also be managed by a third party or the like. Further, the function of the electronic receipt server 6 may be provided to the electronic receipt management server 9 and managed by one server. In addition, a function (application) that collectively manages electronic receipt information for each company indicating the company that operates the store with multiple company codes, for example, in the form of SaaS (Software as a Service), which is a type of cloud computing. May be provided.

The consumer membership registration for receiving the electronic receipt service is performed as follows, for example. FIG. 2 is a transition diagram showing an example of screen transitions in consumer membership registration. The consumer sends a blank mail from the mobile terminal 8 to the member management server (not shown) through the network 5. The member management server sends a URL (Uniform Resource Locator) indicating a page for member registration to the received e-mail address. The consumer accesses the URL indicating the page for membership registration from the mobile terminal 8 to display the input screen H (see FIG. 2A), and inputs the items necessary for membership registration. The input confirmation screen I is displayed on the mobile terminal 8 after the consumer has finished inputting the necessary items (see FIG. 2B). Then, after the input confirmation by the consumer, the member registration to the member master is executed. After that, the member management server delivers a member registration completion email including a member code and a password to the mobile terminal 8. This completes the membership registration. Note that FIG. 2C is a registration completion screen J displayed on the mobile terminal 8 after the registration is completed. The registration completion screen J is provided with a "top screen display" button B10. When the consumer operates the "top screen display" button B10, the mobile terminal 8 displays the top screen K shown in FIG. 2 (d).

In the electronic receipt system having such a configuration, the electronic receipt information indicating the content of the payment generated by the product sales data processing performed by the POS terminal 2 of the store 1 is electronically transmitted via the electronic receipt server 6 via the network 5. It is transmitted to the receipt management server 9, and the electronic receipt information is transmitted from the electronic receipt management server 9 to the member's mobile terminal 8. The member can display the electronic receipt information on the display unit of the mobile terminal 8 and confirm the contents thereof. Further, the electronic receipt management server 9 publishes the electronic receipt information on the Web. By designating a URL, the mobile terminal 8 that implements the Web browser can download the electronic receipt information published on the Web to the mobile terminal 8 and view it on the Web browser. It should be noted that the application software for viewing the electronic receipt information may be installed on the mobile terminal 8 for viewing.

The mobile terminal 8 stores the membership code and password acquired by the consumer as described above in the storage unit 13 (see FIG. 3) or the like. As the output method of the member code stored in this way, there are display by a bar code, display by a two-dimensional code, transmission by information communication by NFC (Near Field Communication) which is a near field type wireless communication, and the like.

Furthermore, the POS terminal 2 of each retail store or each individual can associate the membership code obtained by the consumer to receive the electronic receipt service with the existing corporate membership card such as the point service operated by a company such as a chain store. It may be realized by the mobile terminal 8 of the above.

Here, an operation example of associating a membership code acquired by a consumer with an existing corporate membership card as described above will be described.

1. 1. Operation example in POS terminal 2 of store 1 (1) First, it is confirmed whether or not the checker operating the POS terminal 2 implements the electronic receipt service at the time of product registration (settlement) and the presence or absence of a point card. When implementing the electronic receipt service, the consumer presents the mobile terminal 8 and the point card.
(2) The checker reads the membership code stored in the mobile terminal 8 and the corporate membership code of the point card, respectively. Here, the reading of the member code stored in the mobile terminal 8 depends on the I / O provided in the POS terminal 2, but the above-mentioned bar code, two-dimensional code, NFC, or the like is applied.
(3) The POS terminal 2 transmits the transaction, the membership code read in (3), and the corporate membership code of the point card to the electronic receipt management server 9.
(4) The electronic receipt management server 9 receives the information transmitted in (3), and the electronic receipt information and the member code indicating the contents of the payment generated by processing the product sales data on the POS terminal 2 of the store 1 are performed. And, when the company member code of the point card is transmitted at the same time for the first time, it is registered in the electronic receipt management server 9.

After that, the consumer can receive the service in the electronic receipt system and the service of giving points by presenting only the mobile terminal 8 or the point card.

2. 2. Operation example in mobile terminal 8 (1) First, a consumer accesses a specific URL from his / her own mobile terminal 8 or logs in to the point card registration menu from an application installed in the mobile terminal 8. Consumers enter and select the company that issues the point card to be registered. Next, the consumer inputs the corporate membership code of the point card to be registered, confirms the number, presses the registration button, and sends the registered contents to the electronic receipt management server 9. The corporate membership code can be entered manually, by camera photography, magnetic reading, or the like.
(2) The electronic receipt management server 9 receives the registered contents in the mobile terminal 8 in (1), collates it with the customer information of each company, and returns a confirmation display screen to the consumer's mobile terminal 8.
(3) The consumer confirms the confirmation display screen returned from the electronic receipt management server 9 and presses the consent button to complete the association between the electronic receipt membership code and the existing corporate membership card.

As described above, by managing the services in the electronic receipt system and the service of giving points with the unique electronic receipt membership code, points can be presented by presenting the point card at the store that owns the conventional point card. At a store that does not own a card, by presenting the mobile terminal 8, it becomes possible to receive services in the electronic receipt system. As a result, the membership code of the electronic receipt can serve as a HUB that associates each company membership card of each company.

Hereinafter, including this point, the configuration of each part for constructing the electronic receipt system of the present embodiment will be described.

First, the configuration of a main part of the mobile terminal 8 which is an information processing device will be described with reference to the block diagram of FIG. As shown in FIG. 3, the mobile terminal 8 can be read / written by commands from the CPU (Central Processing Unit) 11 constituting the control unit main body, the memory 12 for temporarily storing data, and the CPU 11. , A storage unit 13 for storing programs, data, etc., a network interface 14 connected to various public networks including a network 5, a display unit 17 capable of displaying various information, an input unit 18 for operating a mobile terminal 8, It is composed of a clock unit 19 or the like for measuring time. The input unit 18 is a touch panel laminated on the display unit 17 or a key provided on the housing.

The storage unit 13 receives from the electronic receipt management server 9 electronic receipt information generated after payment by product sales data processing, in addition to a Web browser for browsing various information (contents) published on the Web. The electronic receipt compatible program P11 and the electronic receipt viewing program P12 for viewing the received electronic receipt information are pre-installed.

In addition, the storage unit 13 contains the statistical information generation program P13 for generating statistical information obtained by statistically statisticizing the electronic receipt information received from the electronic receipt server 6 of each company described later based on the company code and the industry / business type code. Is pre-installed.

Further, the receipt information delegation program P14 for dividing the electronic receipt information and delegating it to another person is installed in the storage unit 13 in advance.

The electronic receipt compatible program P11, the electronic receipt viewing program P12, the statistical information generation program P13, and the receipt information transfer program P14 executed on the mobile terminal 8 are CD-ROMs in an installable format or an executable format file. It is recorded and provided on a computer-readable recording medium such as a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk).

Further, the electronic receipt compatible program P11, the electronic receipt viewing program P12, the statistical information generation program P13, and the receipt information transfer program P14 executed on the mobile terminal 8 are stored on a computer connected to a network such as the Internet, and via the network. It may be configured to be provided by downloading at. Further, the electronic receipt compatible program P11, the electronic receipt viewing program P12, the statistical information generation program P13, and the receipt information transfer program P14 executed on the mobile terminal 8 may be provided or distributed via a network such as the Internet. ..

Next, the configuration of the main part of the POS terminal 2, which is a product sales data processing device, will be described with reference to the block diagram of FIG. As shown in FIG. 4, the POS terminal 2 can be read / written by commands from the CPU 21 constituting the control unit main body, the memory 22 for temporarily storing data, and the CPU 21, and can be used for programs, data, and the like. A storage unit 23 to be stored, a network interface 24 connected to the in-store LAN 4, a printer interface 25 to which a printer is connected, an operator display unit 28 for displaying various information to the operator, and a clock unit for measuring time. 29, a customer display unit 30 for displaying various information to the customer, an input unit 31 for operating the POS terminal 2, and the like. The input unit 31 is provided with a settlement key 31a for executing a settlement process for the input product information.

In the storage unit 23, in addition to the POS number of the POS terminal 2, a company code (identification code of the company that operates the store), an industry / business type code, and a store code indicating the store 1 in which the POS terminal 2 is installed, The identification code management area 23a is secured as an area for storing the above in advance. Here, the type of business / business type code is a code (classification code) that distinguishes the type of business / business type of store 1 as, for example, a convenience store, a supermarket, a department store, a pharmacy, a restaurant, a restaurant, or the like. It should be noted that such an industry / business format can be arbitrarily changed according to the user's preference. The company code (identification code of the company that operates the store) and the industry / business type code may be registered in the electronic receipt server 6.

Further, in the storage unit 23, in addition to software for executing various POS operations including product sales data processing, electronic processing is performed in place of the receipt or receipt printed and issued at the time of product sales data processing. The electronic receipt processing program P15 for processing the electronic receipt information is pre-installed.

The electronic receipt processing program P15 executed by the POS terminal 2 is a file in an installable format or an executable format and can be read by a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD. It is recorded and provided on a recording medium.

Further, the electronic receipt processing program P15 executed by the POS terminal 2 may be stored on a computer connected to a network such as the Internet and provided by downloading via the network. Further, the electronic receipt processing program P15 executed by the POS terminal 2 may be configured to be provided or distributed via a network such as the Internet.

Next, the main configuration of the electronic receipt server 6 which functions as a receipt management server for a company and is provided in each company will be described with reference to the block diagram of FIG. The electronic receipt server 6 can be read / written by commands from the CPU 41 constituting the control unit main body, the memory 42 for temporarily storing data, and the CPU 41, and the storage unit 43 for storing programs, data, and the like. , The network interface 44 connected to the network 5 and the like.

The storage unit 43 secures an electronic receipt management area 43a as an area for storing electronic receipt information for each company that operates a store. The electronic receipt information includes a company code (identification code of the company that operates the store 1), an industry / business type code, a store code, a consumer membership code, a POS number of the POS terminal 2, a receipt number, product sales data, and the like. There is.

Further, in the electronic receipt management area 43a, a warranty card management area 43a1 (warranty card information storage unit) for storing the warranty card information of the product requiring the warranty card is secured. In the warranty management area 43a1, the product information of the product for which the warranty is issued, the warranty period information, the warranty regulation information, the contact information of the manufacturer, and the like are stored for each product to be guaranteed.

Further, an electronic receipt management program P1 for managing electronic receipt information received from the POS terminal 2 of each store 1 in the electronic receipt management area 43a is installed in the storage unit 43 in advance.

Further, the storage unit 43 is based on the information transmission program P2 for transmitting the electronic receipt information managed in the electronic receipt management area 43a to the electronic receipt management server 9 and the electronic receipt information received from the POS terminal 2. , The warranty management area 43a1 is searched, it is determined whether the warranty information is stored in the warranty management area 43a1, and the warranty information determined to be stored is transmitted to the electronic receipt management server 9. Is also pre-installed.

Further, the storage unit 43 is provided with an information management area 43b for storing various additional information associated with a desired product, member, company, or store. Here, the additional information is access information such as a URL linking to a homepage associated with a company campaign, a URL linking to a homepage associated with a company CM, and a URL linking to a company coupon.

The electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 are files in an installable format or an executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD. It is recorded and provided on a computer-readable recording medium.

Further, the electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 are stored on a computer connected to a network such as the Internet, and are configured to be provided by downloading via the network. Is also good. Further, the electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 may be configured to be provided or distributed via a network such as the Internet.

Next, the main configuration of the electronic receipt management server 9 that functions as the customer receipt management server will be described with reference to the block diagram of FIG. The electronic receipt management server 9 can be read / written by commands from the CPU 51 that constitutes the control unit main body, the memory 52 for temporarily storing data, and the CPU 51, and is a storage unit that stores programs, data, and the like. It is composed of 53, a network interface 54 connected to the network 5, and the like.

The storage unit 53 secures an electronic receipt management area 53a as an area for collectively storing electronic receipt information of various companies that operate the store 1. More specifically, the electronic receipt management area 53a manages electronic receipt information and additional information of various companies operating the store 1 for each member. The electronic receipt information includes a member code, a company code (identification code of the company that operates the store 1), a store code, a POS number of the POS terminal 2, a receipt number, product sales data, additional information, and the like.

Further, the guarantee card information storage unit 53b is secured in the storage unit 53. The warranty information storage unit 53b stores the warranty information transmitted from the electronic receipt server 6 in association with the guaranteed product information. The warranty information storage unit 53b stores the product information of the product for which the warranty is issued, the warranty period information, the warranty regulation information, the contact information of the manufacturer, and the like as the warranty information for each product. Further, the warranty information storage unit 53b stores the date when the warranty information is received from the electronic receipt server 6. Based on the date of receipt and the warranty period information, it is determined whether or not the warranty period is within the warranty period described later.

Further, the storage unit 53 is pre-installed with an electronic receipt management program P3 for managing additional information and electronic receipt information received from the electronic receipt server 6 of each company in the electronic receipt management area 53a.

Further, the storage unit 53 manages and inquires about the information transmission program P4 for transmitting the electronic receipt information and the additional information of the desired product to the mobile terminal 8 and the warranty card information transmitted from the electronic receipt server 6. The warranty management program P17, which determines whether or not the warranty information is within the warranty period and transmits the warranty information to the mobile terminal 8, is pre-installed.

The electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 are files in an installable format or an executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD. It is recorded and provided on a recording medium that can be read by a computer such as.

Further, the electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 are stored on a computer connected to a network such as the Internet, and are provided by being downloaded via the network. May be. Further, the electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 may be configured to be provided or distributed via a network such as the Internet.

Subsequently, the operation of each part for constructing the system of the present embodiment will be described.

First, the electronic receipt processing executed by operating the CPU 21 of the POS terminal 2 according to the electronic receipt processing program P15 will be described with reference to the functional block diagram shown in FIG. 7 and the flowchart shown in FIG.

As shown in FIG. 7, the electronic receipt processing program P15 executed by the POS terminal 2 has a modular configuration including an electronic receipt generation unit 26 that functions as an electronic receipt generation means and a transmission unit 27 that functions as a transmission means. .. As actual hardware, when the CPU 21 reads the electronic receipt processing program P15 from the storage unit 23 and executes it, each of the above units is loaded on the memory 22, and the electronic receipt generation unit 26 and the transmission unit 27 are generated on the memory 22. It has become so.

The electronic receipt generation unit 26 includes a company code indicating the company that operates the store 1, and electronically processed electronic receipt information in place of the receipt or receipt printed and issued at the time of processing the product sales data to the consumer. Generated in association with the membership code of.

The transmission unit 27 transmits the electronic receipt information generated by the electronic receipt generation unit 26 to the electronic receipt server 6 that manages each company according to the company code.

Next, the product information processing and the settlement process in the POS terminal 2 will be described with reference to the flowchart of FIG. The product information processing is to read the product name, price, etc. from the product master, display, store, etc., based on the input product information related to the product to be purchased. The settlement process is to calculate the total amount based on the input product information, and process the input of the deposit, the calculation of the change amount, the printing and issuance of the receipt, and the like. The settlement process is executed by the CPU 21 when the settlement key 31a provided in the input unit 31 is operated.

The CPU 21 of the POS terminal 2 determines whether or not the settlement key 31a has been operated (step S11). If it is determined that the operation has been performed (Yes in step S11), the CPU 21 determines whether or not the issuance of the electronic receipt is instructed (step S12).

In order for the member to indicate the electronic receipt issuance instruction, for example, the following method can be considered.
1. 1. The clerk operates the "issue electronic receipt" button provided on the input unit 31 (for example, the keyboard) of the POS terminal 2.
2. 2. A consumer who is a member displays a barcode including a trigger code on the display unit 17 of the mobile terminal 8, and a clerk reads it with an input unit 31 (for example, a barcode scanner) of the POS terminal 2.
3. 3. A consumer who is a member operates an "electronic receipt issuance" button that is displayed on the customer display unit 30 so that it can be pressed.
4. The consumer who is a member displays a barcode including a code that triggers on the display unit 17 of the mobile terminal 8, and the consumer who is a member himself / herself displays the input unit 31 of the POS terminal 2 (for example, a barcode scanner (in product registration). Read with a scanner different from the one used)).
5. A consumer who is a member presents a corporate membership card for receiving point services, and reads the membership code of the corporate membership card with the input unit 31 of the POS terminal 2 (for example, a barcode scanner, a magnetic card reader, or an NFC). If the member code of the electronic receipt is related to the read member code, it is determined that the electronic receipt issuance instruction has been given.

When it is determined that the issuance of the electronic receipt is instructed (Yes in step S12), the CPU 21 (electronic receipt generation unit 26) generates the electronic receipt information based on the product information and the settlement information (step S13). In addition to the product information, the CPU 21 stores the company code (identification code of the company that operates the store 1), industry / business type code, store code, consumer membership code, POS number of the POS terminal 2, receipt number, etc. in the memory 22. It is extracted from the provided product sales data management area, and electronic receipt information is generated based on this information. Then, the CPU 21 (transmission unit 27) transmits the generated electronic receipt information to the electronic receipt server 6 in association with the member code of the consumer (step S14).

If the CPU 21 determines in step S12 that the issuance of an electronic receipt is not instructed (No in step S12), the CPU 21 generates receipt information based on the product information and the settlement information and transmits the receipt information to the printer interface 25. Then, an instruction is given to issue a receipt (step S21). The printer connected to the printer interface 25 prints the receipt information and issues the receipt.

Next, the CPU 21 inquires the electronic receipt server 6 for the warranty information (step S22). Then, the CPU 21 determines whether or not the warranty information for the inquiry has been received from the electronic receipt server 6 (step S23). If it is determined that the information has been received (Yes in step S23), the CPU 21 transmits the received warranty information to the printer interface 25 and instructs the printer interface 25 to issue the warranty (step S24). The printer connected to the printer interface 25 prints the warranty card information and issues the warranty card. If it is determined that the CPU 21 does not receive the warranty information because the warranty information does not exist as a result of the inquiry of the warranty information (No in step S23), the CPU 21 ends the process as it is.

If it is determined in step S11 that the settlement key 31a has not been operated (No in step S11), the CPU 21 determines whether or not the product information has been input (step S31). If it is determined that the product information has been input (Yes in step S31), the CPU 21 executes the product information processing (step S32). If it is determined that the product information has not been input (No in step S31), the CPU 21 ends the process as it is.

If the CPU 21 of the POS terminal 2 goes into an offline state when transmitting product information (transaction data) to the headquarters server, the following measures are taken to avoid the failure.
1. 1. Automatic execution of retry transmission 2.1. If it is not possible to handle it, the product transaction data (transaction data) is stored until online recovery, and then sent to the headquarters server after online recovery. In this case, the CPU 21 of the POS terminal 2 displays "Commodity transaction data (transaction data) will be transmitted later" on the operator display unit 28.

Next, FIG. 9 shows the flow of the electronic receipt management process executed by operating the CPU 41 of the electronic receipt server 6 according to the electronic receipt management program P1 and the information transmission process executed by operating according to the information transmission program P2. This will be described with reference to the functional block diagram shown in FIG. 10 and the flowchart shown in FIG.

As shown in FIG. 9, the electronic receipt management program P1 executed by the electronic receipt server 6 includes a receiving unit 61 that functions as a receiving means. Further, the warranty card management program P16 executed by the electronic receipt server 6 includes a warranty card presence / absence determination unit 62 that functions as a warranty card presence / absence determination means and a transmission unit 63 that functions as a transmission means. As actual hardware, the CPU 41 reads the electronic receipt management program P1 and the warranty card management program P16 from the storage unit 43 and executes them, so that each of the above units is loaded onto the memory 42, and the receiving unit 61 and the warranty card presence / absence determination unit are used. The 62 and the transmission unit 63 are generated on the memory 42.

The receiving unit 61 receives the electronic receipt information related to the product sales data.

The warranty card presence / absence determination unit 62 determines whether or not the warranty card information is stored in the warranty card information storage unit in response to the electronic receipt information received by the reception unit 61.

When the transmission unit 63 determines that the warranty card information is not stored, the transmission unit 63 transmits the electronic receipt information received by the reception unit 61 to the electronic receipt management server 9 that collectively manages the electronic receipt information. When the warranty card presence / absence determination unit 62 determines that the warranty card information is stored, the warranty card information and the electronic receipt information are associated with each other and transmitted to the electronic receipt management server 9.

Further, in the flowchart of FIG. 10, the CPU 41 (reception unit 61) of the electronic receipt server 6 determines whether or not the electronic receipt information transmitted from the POS terminal 2 has been received via the network interface 44 (step S41). .. If it is determined that the information has been received (Yes in step S41), the CPU 41 stores the electronic receipt information for each company in the electronic receipt management area 43a of the storage unit 43 (step S42).

Next, the CPU 41 searches for the product information for which the warranty is to be issued among the product information included in the received electronic receipt information (step S43). In step S43, the CPU 41 searches for whether or not the warranty information for the product information included in the received electronic receipt information is stored in the warranty management area 43a1. If stored, the warranty information is read from the warranty management area 43a1.

Next, the CPU 41 (warranty card presence / absence determination unit 62) determines whether or not there is warranty card information based on the search result (step S44). If it is determined that there is (Yes in step S44), the CPU 41 associates the read warranty information with the stored electronic receipt information and stores it in the electronic receipt management area 43a of the storage unit 43 (step S45). If it is determined that there is no warranty information (No in step S44), the CPU 41 ends the process as it is.

When it is determined that the CPU 41 has not received the electronic receipt information (No in step S41), the CPU 41 is at the timing of transmitting the electronic receipt information and the warranty card information stored in the electronic receipt management area 43a to the electronic receipt management server 9. It is determined whether or not there is (step S51). The CPU 41 determines that the transmission timing is reached when the time reaches a predetermined time or at predetermined time intervals. When it is determined that it is the transmission timing (Yes in step S51), the CPU 41 (transmission unit 63) transmits the electronic receipt information and the warranty card information stored in the electronic receipt management area 43a to the electronic receipt management server 9 (step S52). ..

If it is determined in step S51 that it is not the timing to transmit the electronic receipt information and the warranty card information to the electronic receipt management server 9 (No in step S51), the CPU 41 has inquired about the warranty card information from the POS terminal 2 in step S22. (Step S61). Whether or not this inquiry has been made is determined based on whether or not the inquiry command and the product information of the purchased product have been received from the POS terminal 2. When it is determined that the inquiry has been made (Yes in step S61), the CPU 41 searches for whether or not the guarantee card information is stored in the guarantee card management area 43a1 (step S62). If stored, the warranty information is read from the warranty management area 43a1.

Next, the CPU 41 determines whether or not there is warranty information based on the search result (step S63). If it is determined that there is (Yes in step S63), the CPU 41 transmits the read warranty information to the POS terminal 2 inquired (step S64). When it is determined that there is no inquiry for warranty information (No in step S61) and when it is determined that there is no warranty information (No in step S63), the CPU 41 ends the process as it is.

The CPU 21 (electronic receipt generation unit 26) of the POS terminal 2 generates electronic receipt information and transmits it to the electronic receipt server 6, but the present invention is not limited to this. For example, the CPU 21 of the POS terminal 2 has a store code, a consumer membership code, a POS number of the POS terminal 2, a receipt number, and a product based on the product information and the payment information registered at the time of payment by the product sales data processing. The sales data or the like may be transmitted to the electronic receipt server 6, and the CPU 41 of the electronic receipt server 6 may add a company code, an industry / business type code, or the like to generate electronic receipt information.

Next, the electronic receipt management process executed by operating the CPU 51 of the electronic receipt management server 9 according to the electronic receipt management program P3, the product information transmission process and the warranty management program executed by operating according to the information transmission program P4. The flow of the warranty management process executed by operating according to P17 will be described with reference to the functional block diagram shown in FIG. 11 and the flowchart shown in FIG.

As shown in FIG. 11, the electronic receipt management program P3, the information transmission program P4, and the warranty card management program P17 executed by the electronic receipt management server 9 function as a receiving unit 91 functioning as a receiving means and an electronic receipt collective management means. Electronic receipt batch management unit 92, warranty information management unit 93 that functions as a warranty information management means, electronic receipt transmission unit 94 that functions as an electronic receipt transmission means, warranty information transmission unit 95 that functions as a warranty information transmission means, warranty card existence information transmission It has a modular configuration including a warranty card existence information transmission unit 96 that functions as a means and a warranty period determination unit 97 that functions as a warranty period determination unit. As actual hardware, the CPU 51 reads and executes the electronic receipt management program P3, the information transmission program P4, and the warranty management program P17 from the storage unit 53, so that each of the above units is loaded on the memory 52, and the receiving unit 91 and the electronic receipt are loaded. The collective management unit 92, the warranty information management unit 93, the electronic receipt transmission unit 94, the warranty information transmission unit 95, the warranty card existence information transmission unit 96, and the warranty period determination unit 97 are generated on the memory 52.

The receiving unit 91 receives the electronic receipt information related to the product sales data.

The electronic receipt batch management unit 92 manages a company code indicating a company and electronic receipt information associated with a plurality of company codes received by the receiving unit 91.

The warranty information management unit 93 manages the warranty information of the product together with the managed electronic receipt information.

The electronic receipt transmission unit 94 transmits electronic receipt information associated with the member code and including at least one company code to the information processing device associated with the consumer's membership code.

When the received electronic receipt information includes the product information of the product for which the warranty is issued, the warranty information transmitting unit 95 transmits the managed warranty information to the information processing apparatus in association with the consumer membership code. Make it possible.

The warranty card existence information transmission unit 96 transmits information indicating the existence of the warranty card to the information processing apparatus.

The warranty period determination unit 97 guarantees the product based on the warranty information (date information and warranty period information when the warranty information is transmitted from the electronic receipt server 6) managed by the warranty information management unit 93. Determine if it is within.

As shown in FIG. 12, whether or not the CPU 51 (reception unit 91) of the electronic receipt management server 9 has received the electronic receipt information and additional information transmitted from the electronic receipt server 6 of each company via the network interface 54. Is determined (step S71).

When it is determined that the electronic receipt information and the additional information have been received (Yes in step S71), the CPU 51 of the electronic receipt management server 9 determines whether or not the warranty information is associated (step S72). The warranty information is associated in step S45 as a process of the electronic receipt server 6.

If it is determined that the information is associated (Yes in step S72), the CPU 51 (electronic receipt batch management unit 92, warranty information management unit 93) stores the electronic receipt information in the electronic receipt management area 53a and stores the warranty information. Warranty card information is stored in the unit 53b (step S73). The CPU 51 associates the electronic receipt information stored in the electronic receipt management area 53a with the warranty information stored in the warranty information storage unit 53b. The CPU 51 stores the electronic receipt information in the electronic receipt management area 53a in association with the flag indicating that the warranty information exists and the address of the warranty information storage unit 53b in which the warranty information is stored. Further, the CPU 51 stores the warranty card information and the address of the electronic receipt management area 53a in which the electronic receipt information is stored in the warranty card information storage unit 53b.

Then, the CPU 51 (electronic receipt transmission unit 94, warranty card existence information transmission unit 96) transfers the received electronic receipt information and the information indicating the existence of the warranty card information to the mobile terminal 8 specified by the member code simultaneously received in step S71. Transmit (step S74). The information indicating the existence of the warranty card is, for example, image information of the operation key on which the character information of the "warranty card" is displayed, image information of the operation key on which a mark or the like indicating the existence of the warranty card is displayed, or the like. The information indicating the existence of the warranty card information may be any information as long as the person who sees the display of the mobile terminal 8 can recognize that the warranty card exists in the product.

If it is determined in step S72 that the warranty information is not associated (No in step S72), the CPU 51 (electronic receipt batch management unit 92) stores the received electronic receipt information in the electronic receipt management area 53a. (Step S75). Then, the CPU 51 (electronic receipt transmission unit 94) transmits the stored electronic receipt information to the mobile terminal 8 specified by the member code simultaneously received in step S71 (step S76).

If it is determined in step S71 that the CPU 51 has not received the electronic receipt information and additional information (No in step S71), the CPU 51 determines whether or not the electronic receipt information has been inquired from the mobile terminal 8 (No). Step S81). When it is determined that the electronic receipt information has been inquired from the mobile terminal 8 (Yes in step S81), the CPU 51 searches the electronic receipt management area 53a and transfers the inquired electronic receipt information from the electronic receipt management area 53a. Extract (step S82).

Then, the CPU 51 determines whether or not the warranty card information is associated with the extracted electronic receipt information (step S83). This determination is stored in association with the extracted electronic receipt information with a flag indicating the existence of the warranty card information, or is stored in association with the address of the warranty card information storage unit 53b in which the warranty card information is stored. Judge by whether it is. When the extracted electronic receipt information is stored in association with a flag indicating the existence of warranty card information, or when the address of the warranty card information storage unit 53b in which the warranty card information is stored is associated and stored. Determines that the warranty information is associated.

When the CPU 51 determines that the warranty card information is associated with the extracted electronic receipt information (Yes in step S83), the CPU 51 executes the process of step S74. If the CPU 51 determines that the guaranteed electronic receipt information is not associated with the extracted electronic receipt information (No in step S83), the CPU 51 executes the process of step S76.

If it is determined that the electronic receipt information is not inquired from the mobile terminal 8 (No in step S81), the CPU 51 determines whether or not the warranty information has been inquired from the mobile terminal 8 (step S91). If the CPU 51 determines that there is no inquiry for warranty information from the mobile terminal 8 (No in step S91), the CPU 51 ends the process as it is. When the CPU 51 determines that the warranty card information has been inquired from the mobile terminal 8 (Yes in step S91), the CPU 51 (warranty period determination unit 97) investigates the warranty card information storage unit 53b (step S92) and makes an inquiry. With respect to the warranty card information that has existed, it is determined whether or not the warranty card information is within the warranty period (step S93).

Whether or not it is within the warranty period is determined from the date and time when the warranty information is transmitted from the electronic receipt server 6 and the warranty period stored in the warranty information storage unit 53b. That is, if the date when the warranty information is inquired does not exceed the date when the warranty period is added to the date when the warranty information is transmitted from the electronic receipt server 6, the CPU 51 is the product specified by the warranty information. Judges that it is within the warranty period. If the date when the warranty information is inquired exceeds the date when the warranty information is sent from the electronic receipt server 6 plus the warranty period, the CPU 51 will use the product specified in the warranty information. Judges that the warranty period has expired.

If the CPU 51 determines that the inquired warranty card information is within the warranty card information guarantee period (Yes in step S93), the CPU 51 (warranty card information transmission unit 95) inquires about the extracted warranty card information. It is transmitted to the mobile terminal 8 (step S94). If the CPU 51 determines that the inquired warranty information has exceeded the warranty information guarantee period (No in step S93), the CPU 51 has exceeded the warranty period, so that the warranty information is displayed. A message indicating that transmission is not possible is transmitted to the mobile terminal 8 inquired (step S95).

Next, the flow of the electronic receipt receiving process executed by operating the CPU 11 of the mobile terminal 8 according to the electronic receipt compatible program P11 and the electronic receipt viewing process executed by operating according to the electronic receipt viewing program P12 is shown in the figure. This will be described with reference to the functional block diagram shown in FIG. 13 and the flowchart shown in FIG.

As shown in FIG. 13, the electronic receipt corresponding program P11 and the electronic receipt viewing program P12 executed by the mobile terminal 8 are a member association unit 81 that functions as a member association means, and an electronic receipt reception that functions as an electronic receipt receiving means. The module configuration includes a warranty card information receiving unit 83 that functions as a warranty card information receiving unit, an electronic receipt display unit 84 that functions as an electronic receipt display unit, and a warranty card information display unit 85 that functions as a warranty card information display unit. As actual hardware, the CPU 11 reads and executes the electronic receipt compatible program P11 and the electronic receipt viewing program P12 from the storage unit 13, so that each of the above units is loaded on the memory 12, and the member association unit 81 and the electronic receipt receiving unit 81. 82, the warranty information receiving unit 83, the electronic receipt display unit 84, and the warranty information display unit 85 are generated on the memory 12.

The member association unit 81 associates a member code of a predetermined consumer.

The electronic receipt receiving unit 82 receives the electronic receipt information associated with the member code and including at least one company code from the electronic receipt management server 9 that collectively manages the electronic receipt information.

The warranty information receiving unit 83 receives the warranty information associated with the electronic receipt information.

The electronic receipt display unit 84 arranges the electronic receipt information received by the electronic receipt receiving unit 82 in units of company codes and displays it on the display unit 17. When the information indicating the existence of the warranty card information is received, the image information of the warranty card key 80 (see FIG. 20) is displayed.

When the warranty card information display unit 85 receives the warranty card information by the warranty card information receiving unit 83, the warranty card information display unit 85 displays the warranty card information together with the electronic receipt information.

As shown in FIG. 14, first, the CPU 11 (member association unit 81) of the mobile terminal 8 accesses the electronic receipt management server 9 and executes the authentication process by inputting the member code and the password (step S101). As a result, the mobile terminal 8 and the membership code of the predetermined consumer are associated with each other.

After authentication, the CPU 11 (electronic receipt receiving unit 82) of the mobile terminal 8 receives additional information and electronic receipt information managed in the electronic receipt management area 53a corresponding to the input member code (step S102). .. The additional information and the electronic receipt information may be received by e-mail. Further, the CPU 11 receives information indicating the existence of the warranty card.

Next, the CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 displays a list of purchase dates included in the electronic receipt information on the display unit 17 (step S103). By displaying the purchase dates in a list on the display unit 17 in this way, the mobile terminal 8 prompts the user who is a consumer to select information.

FIG. 15 is a front view showing a display example X in the display unit 17 of the mobile terminal 8. As shown in FIG. 15, the display example X shows a list of the days when the user who owns the mobile terminal 8 who has accessed the electronic receipt management server 9 shopped at the stores of various companies in a different color and in a calendar format. be. Further, the CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 displays the days displayed in a list in different colors so that a desired day can be selected with a cursor that follows the input of the input unit 18.

As shown in FIG. 15, the display example X is provided with a search window A for designating a language or a keyword as a search key. The CPU 11 of the mobile terminal 8 may be narrowed down to electronic receipt information including the language or keyword specified in the search window A.

Further, as shown in FIG. 15, display example X has a “receipt inquiry” button B1 for confirming after selecting a desired date with the cursor. The CPU 11 of the mobile terminal 8 may determine that the user has selected a desired day simply by tapping it, or may select the user when the user operates the "receipt inquiry" button B1 after tapping the desired day. You may decide that you have done so.

Further, the display example X has a "campaign" button B2 for transitioning to the application type campaign page, as shown in FIG.

Note that FIG. 16 is a modification of the display example X. In the display example X shown in FIG. 16, the mark M of the store of the company is attached to the day when the user who owns the mobile terminal 8 accessing the electronic receipt management server 9 makes a purchase at the store of various companies. Therefore, it is possible to intuitively grasp the store where the shop was made. That is, according to the display example X shown in FIG. 16, it is possible to easily know information about which company's store frequently makes a purchase. In addition, in order to display the mark M of the store, a table is prepared in which the mark is associated with the company code included in the electronic receipt information in advance.

The CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 determines whether or not the user has tapped and selected a desired day (step S104). It waits until it is selected (No in step S104), and when it is determined that it has been selected (Yes in step S104), the electronic receipt information corresponding to the selected date is displayed on the display unit 17 (step S105). The CPU 11 displays the image information of the warranty card key 80, which is information indicating the existence of the warranty card, positioned on the right side of the product price of the corresponding product.

FIG. 17 is a front view showing a display example Y in a mobile terminal. As shown in FIG. 17, the display example Y is a daily list of the stores of various companies that the user who owns the mobile terminal 8 that has accessed the electronic receipt management server 9 has made a purchase. More specifically, the display example Y is displayed in chronological order in the order in which the electronic receipt information is received, and the company mark, the transaction time, the company name, and the store name are displayed. Further, the CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 displays so that a desired store for each day can be selected from the list of store information for each day with a cursor that follows the input of the input unit 18. I do.

Note that FIG. 18 is a modified example of the display example Y. In the display example Y of FIG. 18, a “time bar” in which the time is displayed at regular time intervals is arranged. In the example shown in FIG. 18, the interval is one hour. Since the electronic receipt information is displayed at regular time intervals in this way, the situation of the blank time when the electronic receipt information is not displayed can be grasped, and the image of the time when there is no electronic receipt information, that is, the time when shopping is not performed at the store. It's getting easier.

Further, FIG. 19 is also a modification of the display example Y. In the display example Y of FIG. 19, by touching the company mark of the display example Y, only the usage history at the store of a specific company is sorted in chronological order and displayed in a list. By displaying only the stores of companies that are frequently used in this way, it becomes easy to grasp the usage status.

The CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 determines whether or not the user has selected a store for each desired day (step S106). When it waits until the selection is made (No in step S106) and determines that the selection is made (Yes in step S106), the CPU 11 displays the electronic receipt information corresponding to the selected daily store on the display unit 17 (step). S107). The CPU 11 displays the image information of the warranty card key 80, which is information indicating the existence of the warranty card, positioned on the right side of the product price of the corresponding product.

FIG. 20 is a front view showing a display example Z in the display unit 17 of the mobile terminal 8. As shown in FIG. 20, display example Z displays electronic receipt information of a desired store on a desired day when a user who owns a mobile terminal 8 who has accessed the electronic receipt management server 9 makes a purchase. The display example Z has a layout similar to that of a paper receipt by analyzing electronic receipt information, and has various additional information associated with the product a or the product with a cursor that follows the input of the input unit 18. It is possible to focus on the icon b (the button-shaped icon "application" in FIG. 20) representing.

The screen display image does not necessarily have to be a receipt image. However, the electronic receipt information is an alternative to the paper receipt information, and is electronic product purchase proof information certifying that the product has been purchased. In the display example Z, the following information is displayed because it is used when the product is returned to the store as product purchase proof information.
・ Store name ・ Purchase date and time ・ Purchased product details ・ Total sales amount ・ Deposit amount ・ Change amount ・ Cash register number ・ Transaction number ・ Warranty key

As shown in FIG. 20, the warranty key 80, which is a kind of icon, corresponds to the associated product information when the information indicating the existence of the warranty is received among the products displayed on the purchased product statement. Is displayed on the display unit 17. The warranty key 80 is displayed at the position on the right side of the product price. The warranty key 80 is image information of the operation key. The warranty card 80 is displayed, for example, with the characters "warranty card". FIG. 20 shows that “Product A” has a warranty card. It indicates that there is no warranty for "Product B", "Product C", and "Product D". The displayed warranty card key 80 can be operated by a person touching the display screen. When the warranty card key 80 is operated, the inquiry information of the warranty card information regarding the product information is transmitted to the electronic receipt management server 9.

FIG. 21 shows an example of the warranty information 80a received from the electronic receipt management server 9 and displayed on the display unit 17 when the warranty key 80 is operated and the warranty information is inquired from the mobile terminal 8. As warranty information 80a, in addition to displaying that the displayed information is a warranty, customer information and product information of purchased products 80b, warranty period 80c, warranty provision 80d that defines warranty conditions and contracts, warranty card is issued. The contact information (email address, etc.) 80e of the manufacturer is displayed. The contacts are displayed as operable and can be operated to access the manufacturer's home page. Further, the displayed warranty card information can be downloaded and stored in the mobile terminal 8.

Here, the outline of the return process will be described. As mentioned above, consumers can refer to past electronic receipt information using their membership code as a key.

The return processing in the present embodiment is the same as the case of the return processing using a paper receipt, and when returning the product, the electronic receipt information is displayed on the display unit 17 of the mobile terminal 8 for confirmation, or the receipt information printed in advance is confirmed. And return it.

1. 1. The consumer displays the target electronic receipt information together with the returned product on the display unit 17 of the mobile terminal 8 and presents it to the store.
2. 2. The clerk searches the journal based on the sales date and time, the cash register number, and the transaction number from the presented electronic receipt information, and confirms the transaction details.
3. 3. The clerk operates the POS terminal 2 to process the return.
4. Since the CPU 21 of the POS terminal 2 needs to invalidate the original electronic receipt information after executing the return processing, the electronic receipt information managed in the electronic receipt management area 43a of the electronic receipt server 6 is updated.
5. The CPU 21 of the POS terminal 2 issues electronic receipt information at the time of return.
6. At the same time, the electronic receipt server 6 updates the electronic receipt information managed in the electronic receipt management area 53a of the electronic receipt management server 9 functioning as the customer receipt management server, and invalidates the original electronic receipt information. After that, the electronic receipt server 6 updates and saves the electronic receipt management area 53a of the electronic receipt management server 9 with the electronic receipt information at the time of return.

Here, the CPU 11 determines whether or not the user has selected an appropriate product or an icon associated with the product (step S108). If it is determined that the icon has been selected (Yes in step S108), the CPU 11 determines whether or not the selected icon is the warranty key 80 (step S109). When it is determined that the warranty card key 80 is used (Yes in step S109), the CPU 11 (warranty card information receiving unit 83) determines whether or not the warranty card information has been received from the electronic receipt management server 9 (step S110). If it waits until it is received (No in step S110) and determines that it has been received (Yes in step S110), the CPU 11 (warranty information display unit 85) displays the received warranty information on the display unit 17 of the mobile terminal 8. (Step S111). Details of the warranty information displayed on the display unit 17 will be described later with reference to FIG. 21. If the inquired warranty card information exceeds the warranty period and the warranty period has expired, the CPU 11 displays a message indicating that the warranty period has expired.

If it is determined that the selected icon is not the warranty key 80 (No in step S109), the CPU 11 determines whether or not the information regarding the selected icon has been received (step S112). It waits until it is received (No in step S112), and if it is determined that it has been received (Yes in step S112), the CPU 11 displays the received information on the display unit 17 of the mobile terminal 8 (step S113).

For example, when a homepage associated with a product is set as a product information link as access information for the product a, when a desired product is selected, the homepage associated with the product is displayed on the display unit 17. To.

Also, if the homepage associated with the application campaign is set as access information for the button-shaped icon b "Apply", and if the "Apply" button is selected, it will be associated with the "Apply" button. The submitted application campaign page is displayed on the display unit 17.

Further, when the homepage associated with the CM is set as the access information for the banner c which is a kind of icon, when the banner c is selected, the CM associated with the banner c is displayed in the display unit 17. Is displayed in.

After displaying the warranty card information and other information on the display unit 17, and when it is determined in step S108 that there is no product or icon selected (No in step S108), the CPU 11 ends the processing of the mobile terminal 8. It is determined whether or not the product has been used (step S114). If it is determined that the process is completed (Yes in step S114), the CPU 11 ends the process. If it is determined that the processing has not been completed (No in step S114), the CPU 11 returns to the processing in step S108.

Further, as described in step S102 of FIG. 14 described above, the mobile terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9 instead of accessing the electronic receipt management server 9 from the mobile terminal 8. The case will also be described with reference to the flowchart of FIG.

The CPU 11 (electronic receipt receiving unit 82) of the mobile terminal 8 receives electronic receipt information and additional information from the electronic receipt management server 9 (step S121).

After that, the CPU 11 of the mobile terminal 8 determines whether or not the electronic receipt viewing program P12 has been activated (step S122). When it waits until it is started (No in step S122) and determines that it has been started (Yes in step S122), the CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 displays the received electronic receipt information and additional information. Displayed in association with the company code (step S123).

FIG. 23 is a front view showing an example of a display transition in the display unit 17 of the mobile terminal 8. In the display example O shown in FIG. 23, the electronic receipt information is arranged and displayed in the order of receiving from the electronic receipt management server 9 in the company code unit. In the display example O shown in FIG. 23, one electronic receipt information can be selected by flicking (sliding the left and right fingers) and touching the input unit 18 (touch panel laminated on the display unit 17). .. Further, as shown in the display example O shown in FIG. 23, the message "There is a coupon" is displayed as additional information on the electronic receipt to which the coupon information is added.

When one electronic receipt information is selected, the selected electronic receipt information is displayed on the display unit 17 of the mobile terminal 8 as shown in the display example P shown in FIG. 23. The display example P has a layout similar to that of a paper receipt by analyzing electronic receipt information, and scrolling to the input unit 18 (touch panel laminated on the display unit 17) is possible in the layout. In addition, it is possible to operate the icon b (a button-shaped icon called "coupon information" in FIG. 23) representing various additional information associated with the product via the input unit 18 (touch panel laminated on the display unit 17). be.

Next, the flow of the statistical information generation processing executed by the CPU 11 of the mobile terminal 8 operating according to the statistical information generation program P13 will be described with reference to the flowchart shown in FIG. 24.

The CPU 11 of the mobile terminal 8 accesses the electronic receipt management server 9 and executes the authentication process by inputting the membership code and the password (step S131).

After the authentication, the CPU 11 of the mobile terminal 8 determines whether or not the information necessary for generating the statistical information such as the period for generating the statistical information and the type of the statistical information has been input (step S132). Wait until there is information input (No in step S132), and if it is determined that there is information input (Yes in step S132), electronic receipt management corresponding to the input member code and information necessary for generating statistical information The electronic receipt information managed in the area 53a is received (step S133).

Next, the CPU 11 of the mobile terminal 8 generates statistical information based on the information necessary for generating the statistical information (for example, a company code or an industry / business type code) from the acquired electronic receipt information (step S134), and generates the statistical information. The statistical information is displayed on the display unit 17 (step S135).

FIG. 25 is a front view showing a display example C1 in the display unit 17 of the mobile terminal 8. As shown in FIG. 25, the display example C1 is a pie chart showing the results of statistics on the total sales amount in the product sales data included in the electronic receipt information in a predetermined period by industry and business category. According to the display example C1, it is possible to easily know the amount of consumption by industry / business type and information on which type of business / business type of store is frequently used for shopping.

The pie chart shown in FIG. 25 is a statistic for each type of business / business type code included in the electronic receipt information. It is a classification code that allows members to arbitrarily set the type of business / business type code and arbitrarily classifies companies. May be used as.

FIG. 26 is a front view showing another display example C2 in the display unit 17 of the mobile terminal 8. As shown in FIG. 26, the display example C2 is a bar graph showing the results of statistics for each category of the total sales amount in the product sales data included in the monthly electronic receipt information. According to the display example C2, the consumption amount and the ratio for each category can be easily known.

Next, the flow of receipt information delegation executed by the CPU 11 of the mobile terminal 8 operating according to the receipt information delegation program P14 will be described with reference to the screen transition diagram shown in FIG. 27.

Conventionally, when a consumer purchases a product on behalf of a family member or friend at a food supermarket, etc., does the consumer ask the clerk to print and issue multiple receipts as proof at checkout and give it to the agent? Or, by presenting the contents of the receipt issued only once to the agent, the payment is received from the agent.

In this regard, in the present embodiment, the electronic receipt information, which is the purchase data for the substitute purchase product, can be divided and transferred to the family and friends who are registered as members of the electronic receipt system. We are making it possible to provide accurate shopping proof.

FIG. 27 is a screen transition diagram showing the flow of receipt information transfer. As described in FIG. 20, the display example Z shown in FIG. 27A shows the electronic receipt information of the desired store on the desired day when the user who owns the mobile terminal 8 accessing the electronic receipt management server 9 makes a purchase. Is displayed. Further, in the display example Z shown in FIG. 27A, a “receipt division” button d for declaring that the electronic receipt information is divided and transferred is displayed.

When the "receipt division" button d is operated as shown in FIG. 27 (a), the CPU 11 of the mobile terminal 8 transfers the electronic receipt information from the family members and friends registered as members of the electronic receipt system. Display example D (see FIG. 27 (b)) for selecting.

As shown in FIG. 27B, when any one of the family members and friends registered as members of the electronic receipt system is selected and operated, the CPU 11 of the mobile terminal 8 receives the electronic receipt information. Return to the display example Z (FIG. 27 (c)), and select the purchased product to be transferred. Further, in the display example Z shown in FIG. 27 (c), a “delivery to a friend” button e that declares that the divided distribution of the electronic receipt information has been confirmed is displayed.

As shown in FIG. 27 (c), when the purchased product to be transferred is selected from the electronic receipt information and the "deliver to friend" button e is operated, the product is divided for the transferee selected in the display example D. Electronic receipt information will be delivered.

FIG. 28 is a front view showing a display example in the display unit 17 of the transferee mobile terminal 8. In the display example F shown in FIG. 28, the delegated electronic receipt information is displayed. Further, in the display example F shown in FIG. 28, a “receipt receipt” button f for declaring that the electronic receipt information has been received is displayed.

When the "receipt receipt" button f shown in FIG. 28 is operated, information indicating that the electronic receipt information has been received is transmitted to the transfer source party.

Then, as shown in FIG. 27 (d), when the information indicating that the electronic receipt information has been received from the transfer destination mobile terminal 8 is received, the CPU 11 of the mobile terminal 8 receives the transferred purchased product in the display example Z. (For example, "I sent a receipt to Mr. AAA") g is added.

By applying such a system, it becomes possible to make a split bill using an electronic receipt at a restaurant, an amusement park, or the like. In addition, at the time of split billing, it is possible to divide by equal amount, by multiplying by a specific weight, or by rounding up the fractional amount.

It is also possible to share electronic receipt information among members of electronic receipts. By associating a plurality of membership codes, for example, it becomes possible to share sales data of products purchased by each individual in a family, a group, a department of a company, or the like.

As described above, according to the present embodiment, unlike the conventional electronic receipt mechanism for each company, the electronic receipt mechanism can be introduced beyond the framework of the company, so that the introduction of the electronic receipt is promoted. be able to.

Further, according to the present embodiment, in order to manage the warranty card information in association with the electronic receipt information, the warranty card information can be transmitted and displayed on the mobile terminal 8.

Further, according to the present embodiment, the existence of the warranty card information can be displayed on the mobile terminal 8 and the warranty card information can be displayed on the mobile terminal 8 by operating the mobile terminal 8.

Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other embodiments, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are also included in the scope of the invention described in the claims and the equivalent scope thereof.

For example, when a product having a warranty card is purchased, the warranty card information may be suddenly transmitted to the mobile terminal 8 together with the electronic receipt information without transmitting the information indicating the existence of the warranty card to the mobile terminal 8. In this case, the mobile terminal 8 simultaneously displays the warranty card information together with the received electronic receipt information.

Further, the warranty information may be stored in the electronic receipt management server 9 instead of the electronic receipt server 6.

Further, the warranty card information that has exceeded the warranty period is transmitted to the mobile terminal 8 together with the information indicating that the warranty card information has been exceeded, and the mobile terminal 8 also displays the warranty card information together with a message indicating that the warranty period has expired. May be good.

2 POS terminal 6 Electronic receipt server 8 Mobile terminal 9 Electronic receipt management server 26 Electronic receipt generator 27 Transmitter 61 Receiver 62 Warranty card presence / absence judgment unit 63 Transmitter unit 81 Member association unit 82 Electronic receipt receiver 83 Warranty information receiver 84 Electronic Receipt Display Unit 85 Warranty Information Display Unit 91 Receiving Unit 92 Electronic Receipt Collective Management Department 93 Warranty Information Management Department 94 Electronic Receipt Transmission Unit 95 Warranty Information Transmission Unit 96 Warranty Information Transmission Unit 97 Warranty Period Judgment Unit

Japanese Patent Application Laid-Open No. 2003-123144 Japanese Unexamined Patent Publication No. 2007-316750

Claims (11)

An electronic receipt generation means that generates electronic receipt information related to product sales data by associating it with a consumer membership code.
An electronic receipt management means that associates a company code indicating a company with the electronic receipt information generated by the electronic receipt generation means and stores the electronic receipt information in a storage unit.
A warranty card information storage unit that stores warranty card information related to the product sales data,
The electronic receipt management means stores a plurality of company codes, and includes an electronic receipt collective management means for managing the electronic receipt information associated with the plurality of company codes.
An electronic receipt transmitting means for transmitting the electronic receipt information associated with the member code and including at least one company code to the information processing device associated with the consumer's membership code.
When the generated electronic receipt information includes the product sales data of the product for which the warranty is issued, the information processing device reads the warranty information from the warranty information storage unit and associates it with the electronic receipt information. Guarantee information transmission means that can be sent to
An electronic receipt display means for displaying the electronic receipt information transmitted to the information processing apparatus by the electronic receipt transmission means in association with the company code.
A warranty information display means for displaying information on the warranty card transmitted by the warranty information transmission means on the information processing apparatus in correspondence with the electronic receipt information.
An electronic receipt system characterized by being equipped with. The warranty information transmitting means transmits information indicating the existence of the warranty,
The warranty card information display means operably displays a display based on the received information indicating the existence of the warranty card.
The warranty information transmitting means transmits the warranty information read from the warranty information storage unit to the information processing apparatus based on the operated information indicating the existence of the warranty.
The warranty information display means displays the transmitted warranty information.
The electronic receipt system according to claim 1. Warranty information storage unit that stores warranty information related to product sales data,
A receiving means for receiving electronic receipt information related to the product sales data, and
A guarantee card presence / absence determining means for determining whether or not the guarantee card information is stored in the guarantee card information storage unit corresponding to the electronic receipt information received by the receiving means.
If the warranty card presence / absence determination means determines that the warranty card information is not stored, the electronic receipt information received by the receiving means is transmitted to an electronic receipt management server that collectively manages the electronic receipt information, and the warranty card presence / absence determination means is used. When it is determined that the warranty information is stored, the transmission means for associating the warranty information with the electronic receipt information and transmitting it to the electronic receipt management server, and
Electronic receipt server with. Receiving means for receiving electronic receipt information related to product sales data,
An electronic receipt batch management means that manages a company code indicating a company and the electronic receipt information associated with a plurality of company codes received by the receiving means.
The warranty information management means for managing the warranty information of the product together with the managed electronic receipt information,
An electronic receipt transmitting means for transmitting the electronic receipt information associated with the member code and including at least one company code to the information processing device associated with the consumer's membership code.
When the received electronic receipt information includes the product information of the product for which the warranty is issued, the managed warranty information can be associated with the consumer's membership code and transmitted to the information processing apparatus. Warranty information transmission means and
An electronic receipt management server characterized by being equipped with. Further provided with a warranty card existence information transmitting means for transmitting information indicating the existence of the warranty card to the information processing apparatus.
The guarantee information transmitting means transmits the guarantee information to the information processing apparatus based on the reception of the inquiry information of the guarantee from the information processing apparatus based on the transmission of the information indicating the existence of the guarantee by the guarantee existence information transmitting means. Send,
The electronic receipt management server according to claim 4. Further provided with a warranty period determination means for determining whether or not the warranty of the product based on the warranty information managed by the warranty information management means is within the warranty period of the product.
When the warranty period determining means determines that the product inquired from the information processing device is within the warranty period, the warranty information transmitting means transmits the warranty information to the information processing device and determines the warranty period. When the means determines that the product inquired from the information processing device is not within the warranty period, information indicating that the product is not within the warranty period is transmitted to the information processing device.
The electronic receipt management server according to claim 4 or 5. Membership mapping means for associating consumer membership codes,
An electronic receipt receiving means for receiving electronic receipt information associated with the membership code and including at least one company code from an electronic receipt management server that manages the electronic receipt information.
Warranty information receiving means for receiving warranty information related to the electronic receipt information, and
An electronic receipt display means that displays the electronic receipt information received by the electronic receipt receiving means on the display unit in association with the company code.
When the warranty information is received by the warranty information receiving means, the warranty information display means for displaying the information related to the warranty and the warranty information display means.
An information processing device characterized by being equipped with. The warranty card information receiving means receives information indicating the existence of the warranty card as information regarding the warranty card, and receives information indicating the existence of the warranty card.
The warranty information display means operably displays the received information indicating the existence of the warranty, and receives and receives the warranty information from the electronic receipt management server based on the operated information indicating the existence of the warranty. Display the warranty information in association with the electronic receipt information.
The information processing apparatus according to claim 7. A computer equipped with a warranty card information storage unit that stores warranty card information related to product sales data,
A receiving means for receiving electronic receipt information related to the product sales data, and
A guarantee card presence / absence determining means for determining whether or not the guarantee card information is stored in the guarantee card information storage unit corresponding to the electronic receipt information received by the receiving means.
If the warranty card presence / absence determination means determines that the warranty card information is not stored, the electronic receipt information received by the receiving means is transmitted to an electronic receipt management server that collectively manages the electronic receipt information, and the warranty card presence / absence determination means is used. When it is determined that the warranty information is stored, the transmission means for associating the warranty information with the electronic receipt information and transmitting it to the electronic receipt management server, and
A program to make it work. On the computer
Receiving means for receiving electronic receipt information related to product sales data,
An electronic receipt batch management means that manages a company code indicating a company and the electronic receipt information associated with a plurality of company codes received by the receiving means.
The warranty information management means for managing the warranty information of the product together with the managed electronic receipt information,
An electronic receipt transmitting means for transmitting the electronic receipt information associated with the member code and including at least one company code to the information processing device associated with the consumer's membership code.
When the received electronic receipt information includes the product information of the product for which the warranty is issued, the managed warranty information can be associated with the consumer's membership code and transmitted to the information processing apparatus. Warranty information transmission means and
A program to make it work. For computers as information processing devices
Membership mapping means for associating consumer membership codes,
An electronic receipt receiving means for receiving electronic receipt information associated with the membership code and including at least one company code from an electronic receipt management server that manages the electronic receipt information.
A warranty information receiving means for receiving the warranty information related to the electronic receipt information together with the receipt information.
An electronic receipt display means that displays the electronic receipt information received by the electronic receipt receiving means on the display unit in association with the company code.
When the warranty information is received by the warranty information receiving means, the warranty information display means for displaying the information related to the warranty together with the electronic receipt information, and the warranty information display means.
A program to make it work.

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