JP2019008833A - Electronic receipt system, electronic receipt server, electronic receipt management server, information processing apparatus, and program - Google Patents

Abstract

To promote introduction of an electronic receipt and assurance information.SOLUTION: An electronic receipt management server comprises: reception means that receives electronic receipt information relevant to commodity sales data; electronic receipt batch management means that manages a company code representing a company and the electronic receipt information associated with the plural company codes received by the reception means; assurance information management means that manages assurance information of a commodity together with the managed electronic receipt information; electronic receipt transmission means that transmits the electronic receipt information including at least one or more company codes associated with a member code to an information processing apparatus associated with the member code of a consumer; and assurance information transmission means that, when the received electronic receipt information includes commodity information of a commodity to which an assurance is issued, enables the managed assurance information to be transmitted to the information processing apparatus while associating the managed assurance information with the member code of the consumer.SELECTED DRAWING: Figure 12

Description

  Embodiments described herein relate generally to an electronic receipt system, an electronic receipt server, an electronic receipt management server, an information processing apparatus, and a program.

  2. Description of the Related Art Conventionally, there is known a mechanism called an electronic receipt that electronically transfers a receipt or receipt delivered from a store to a consumer who is a shopper at the time of merchandise settlement.

  By making the receipt into electronic data in this way, the household account book can be automatically booked electronically, which is beneficial to consumers. In addition, by introducing electronic receipts, consumption of receipt paper can be reduced, which is also beneficial for the introduction store.

  In addition, it is also known to conduct product sales promotion and advertisement by electronically attaching coupons related to purchased products to electronic receipts.

  On the other hand, for products such as electrical products, when a product is purchased, a warranty card that guarantees the purchased product for a certain period (for example, one year) is printed on the receipt paper, and the warranty printed with the receipt is printed on the consumer. I was handing it to. The warranty card is printed with warranty card information such as the name of the product to be guaranteed, the warranty period, and the purchase date. However, even today, when electronic receipt mechanisms are being constructed, there has been no electronic processing of guarantees.

  The problem to be solved by the present invention is to provide an electronic receipt system, an electronic receipt server, an electronic receipt management server, an information processing apparatus, and a program for electronically processing a guarantee.

  The electronic receipt system of the embodiment generates electronic receipt information related to merchandise sales data in association with a consumer member code, a company code indicating a company, and generated by the electronic receipt generation means Electronic receipt management means for associating and storing the electronic receipt information in a storage section, a guarantee information storage section for storing guarantee certificate information related to the product sales data, and the electronic receipt management means for storing a plurality of company codes The electronic receipt collective management means for managing the electronic receipt information associated with the plurality of company codes and the information processing apparatus associated with the consumer member code are associated with the member code. Electronic receipt transmitting means for transmitting the electronic receipt information including at least one company code When the generated electronic receipt information includes the product sales data of a product for which a warranty is issued, the information processing apparatus reads the warranty information from the warranty information storage unit and associates it with the electronic receipt information. Warranty information transmitting means for enabling transmission to the information processing apparatus, electronic receipt display means for displaying the electronic receipt information transmitted to the information processing apparatus by the electronic receipt transmitting means in association with the company code, and the warranty information transmitting means And a guarantee information display means for displaying the information on the guarantee sent by the information processing apparatus in correspondence with the electronic receipt information.

  The electronic receipt server of the embodiment includes a warranty information storage unit that stores warranty information related to product sales data, a receiving unit that receives electronic receipt information related to the product sales data, and the electronic data received by the receiving unit. The guarantee presence / absence judging means for judging whether or not the guarantee certificate information is stored in the guarantee information storing section corresponding to the receipt information, and when the guarantee certificate existence judging means judges that the guarantee certificate information is not stored, the reception The electronic receipt information received by the means is transmitted to an electronic receipt management server that collectively manages the electronic receipt information, and when the guarantee presence / absence judging means determines that the guarantee information is stored, the guarantee information and the electronic receipt Transmitting means for associating information with the information and transmitting the information to the electronic receipt management server.

  The electronic receipt management server according to the embodiment includes a receiving means for receiving electronic receipt information related to merchandise sales data, a company code indicating a company, and the electronic receipt information associated with a plurality of company codes received by the receiving means. Electronic receipt collective management means for managing, warranty information management means for managing warranty information of products together with the managed electronic receipt information, and an information processing apparatus associated with a consumer member code, Electronic receipt transmitting means for transmitting the electronic receipt information that is associated with the member code and includes at least one company code, and product information of a product for which a guarantee is issued is included in the received electronic receipt information. In the case, the managed warranty information is associated with the consumer membership code and the information processing is performed. Comprising a warranty information transmitting means for enabling transmission to the location, the.

  An information processing apparatus according to an embodiment manages a member associating unit that associates a member code of a consumer and electronic receipt information that is associated with the member code and includes at least one company code. An electronic receipt receiving means for receiving from the electronic receipt management server, a guarantee information receiving means for receiving the guarantee information related to the electronic receipt information together with the electronic receipt information, and the electronic receipt information received by the electronic receipt receiving means, An electronic receipt display means for displaying on the display unit in association with the company code; and a guarantee information display means for displaying information related to the guarantee when the guarantee information is received by the guarantee information receiving means.

  The program according to the embodiment includes: a receiving unit that receives electronic receipt information related to the product sales data; and a reception unit that receives the electronic receipt information related to the product sales data in a computer including a warranty information storage unit that stores the warranty information related to the product sales data When the warranty card presence / absence determining means determines whether or not the warranty certificate information is stored in the warranty certificate information storage unit corresponding to the electronic receipt information, and when the warranty certificate presence / absence determining means determines that the warranty certificate information is not stored, The electronic receipt information received by the receiving means is transmitted to an electronic receipt management server that collectively manages the electronic receipt information, and when the guarantee presence / absence judging means determines that the guarantee information is stored, the guarantee information and the And transmitting means for associating with electronic receipt information and transmitting to the electronic receipt management server.

  The program according to the embodiment includes: a receiving unit that receives electronic receipt information related to merchandise sales data; a company code indicating a company; and the electronic receipt information associated with a plurality of company codes received by the receiving unit. Electronic receipt collective management means for managing, warranty information management means for managing warranty information of products together with the managed electronic receipt information, and an information processing apparatus associated with a consumer member code, Electronic receipt transmitting means for transmitting the electronic receipt information that is associated with the member code and includes at least one company code, and product information of a product for which a guarantee is issued is included in the received electronic receipt information. In the case, the managed warranty information is associated with the consumer membership code and the information And warranty information transmitting means for enabling transmission to the management apparatus, is a function.

  The program of the embodiment includes a member associating means for associating a consumer member code with a computer as an information processing device, electronic receipt information associated with the member code and including at least one company code, Electronic receipt receiving means for receiving from the electronic receipt management server for managing electronic receipt information, warranty information receiving means for receiving guarantee information related to the receipt information together with the electronic receipt information, and the electronic receipt receiving means received by the electronic receipt receiving means Electronic receipt display means for displaying electronic receipt information in association with the company code on the display unit, and when the guarantee information is received by the guarantee information receiving means, warranty information for displaying information on the guarantee together with the electronic receipt information It functions as a display means.

FIG. 1 is a configuration diagram illustrating the entire configuration of an electronic receipt system according to the embodiment. FIG. 2 is a transition diagram showing an example of screen transition in consumer membership registration. FIG. 3 is a block diagram showing a main configuration of the mobile terminal. FIG. 4 is a block diagram showing a main configuration of the POS terminal. FIG. 5 is a block diagram showing a main configuration of the electronic receipt server. FIG. 6 is a block diagram showing a main configuration of the electronic receipt management server. FIG. 7 is a functional block diagram according to the electronic receipt processing in the POS terminal. FIG. 8 is a flowchart showing the flow of electronic receipt processing and warranty issuance processing in the POS terminal. FIG. 9 is a functional block diagram relating to electronic receipt management processing and warranty processing in the electronic receipt server. FIG. 10 is a flowchart showing the flow of electronic receipt management processing and warranty processing in the electronic receipt server. FIG. 11 is a functional block diagram relating to electronic receipt management processing, merchandise information transmission processing, and warranty card processing in the electronic receipt management server. FIG. 12 is a flowchart showing the flow of electronic receipt management processing, merchandise information transmission processing, and warranty processing in the electronic receipt management server. FIG. 13 is a functional block diagram according to the electronic receipt receiving process, the electronic receipt browsing process, and the warranty information display in the portable terminal. FIG. 14 is a flowchart showing the flow of the electronic receipt receiving process, the electronic receipt browsing process, and the warranty card display in the portable terminal. FIG. 15 is a front view illustrating a display example on the mobile terminal. FIG. 16 is a front view illustrating a display example on the mobile terminal. FIG. 17 is a front view illustrating a display example on the mobile terminal. FIG. 18 is a front view illustrating a display example on the mobile terminal. FIG. 19 is a front view illustrating a display example on the mobile terminal. FIG. 20 is a front view illustrating a display example on the mobile terminal. FIG. 21 is a front view showing a display example of a warranty on a mobile terminal. FIG. 22 is a flowchart showing the flow of the electronic receipt receiving process and the electronic receipt browsing process in the portable terminal. FIG. 23 is a front view illustrating a display transition example in the mobile terminal. FIG. 24 is a flowchart showing a flow of statistical information generation processing in the mobile terminal. FIG. 25 is a front view illustrating a display example on the mobile terminal. FIG. 26 is a front view showing another display example on the mobile terminal. FIG. 27 is a screen transition diagram showing the flow of receipt information delegation. FIG. 28 is a front view illustrating a display example on the portable terminal of the transfer destination.

  One embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram illustrating the entire configuration of an electronic receipt system according to the embodiment. As shown in FIG. 1, the store 1 has a POS (Point of Sales) terminal 2 which is a merchandise sales data processing apparatus for executing merchandise sales data processing (only one is shown in FIG. 1, but there may be a plurality of machines). ) And a router 3 are installed. The POS terminal 2 and the router 3 are connected by an in-store LAN 4 (Local Area Network). The router 3 is a device for connecting the in-store LAN 4 and the network 5 that is the Internet or VPN (Virtual Private Network). Although not particularly shown, the store 1 may be provided with a store server that controls the POS terminal 2.

  An electronic receipt server 6 is connected to the network 5. The electronic receipt server 6 is a product that operates stores or chain stores (hereinafter referred to as stores) such as convenience stores, supermarkets, food stores, drug stores, apparel stores, home appliance stores, department stores, household goods stores, restaurants, etc. Alternatively, a plurality of units are provided for each company that is a service seller, and functions as a receipt management server for companies that stores and manages electronic receipt information for each company code indicating the company that operates the store. Further, the electronic receipt server 6 stores warranty information regarding each product. The electronic receipt server 6 may be a POS system headquarter server having functions such as sales management, sales analysis, and inventory management of each company operating the store.

  A mobile terminal 8 is connected to the network 5 via a base station 7 that performs wireless communication in accordance with a standard such as Wi-Fi (Wireless Fidelity). The mobile terminal 8 is an information processing apparatus such as a smartphone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer that implements a Web browser. Instead of the portable terminal 8, an information processing apparatus such as a personal computer such as a notebook PC may be applied.

  The network 5 is also connected to an electronic receipt management server 9 that functions as a customer receipt management server that collectively stores and manages electronic receipt information of various companies that operate stores. A consumer who is registered as a member in advance to receive the electronic receipt service can obtain electronic receipt information from the electronic receipt management server 9 using the mobile terminal 8 through the network 5. The electronic receipt management server 9 is managed by, for example, a third party other than a company that manages electronic receipt information by the electronic receipt server 6. The electronic receipt server 6 may also be managed by a third party organization. Further, the electronic receipt management server 9 may be provided with the function of the electronic receipt server 6 and managed by one server. In addition, a function that collectively manages electronic receipt information for each company indicating a company that operates a store with a plurality of company codes, for example, in the form of SaaS (Software as a Service) which is a type of cloud computing (application) May be provided.

  For example, consumer membership registration for receiving an electronic receipt service is performed as follows. FIG. 2 is a transition diagram showing an example of screen transition in consumer membership registration. The consumer transmits an empty mail from the portable terminal 8 to the member management server (not shown) through the network 5. The member management server transmits a URL (Uniform Resource Locator) indicating a page for member registration to the received mail address. The consumer accesses the URL indicating the page for member registration from the portable terminal 8 to display the input screen H (see FIG. 2A), and inputs items necessary for member registration. The input confirmation screen I is displayed on the portable terminal 8 after the input of necessary items by the consumer (see FIG. 2B). After the input confirmation by the consumer, member registration for the member master is executed. Thereafter, the member management server delivers a member registration completion email including the member code and password to the mobile terminal 8. This completes member registration. FIG. 2C shows a registration completion screen J displayed on the mobile terminal 8 after the registration is completed. The registration completion screen J is provided with a “top screen display” button B10. When the consumer operates the “top screen display” button B10, the mobile terminal 8 displays the top screen K shown in FIG.

  In the electronic receipt system having such a configuration, the electronic receipt information indicating the contents of the payment generated by performing the merchandise sales data processing at the POS terminal 2 of the store 1 is electronically transmitted via the network 5 via the electronic receipt server 6. The information is transmitted to the receipt management server 9, and the electronic receipt information is transmitted from the electronic receipt management server 9 to the mobile terminal 8 of the member. The member can display the electronic receipt information on the display unit of the mobile terminal 8 and confirm the content. The electronic receipt management server 9 publishes electronic receipt information on the Web. By specifying a URL, the mobile terminal 8 implemented with the Web browser can download the electronic receipt information published on the Web to the mobile terminal 8 and browse it with the Web browser. Note that application software for browsing electronic receipt information may be installed in the portable terminal 8 for browsing.

  The portable terminal 8 stores the membership code and password acquired by the consumer as described above in the storage unit 13 (see FIG. 3) and the like. As a method for outputting the member code stored in this manner, there are display by bar code, display by two-dimensional code, transmission by information communication by NFC (Near Field Communication) which is near field wireless communication, and the like.

  Further, the association between the member code acquired for the consumer to receive the electronic receipt service and the existing corporate membership card such as a point service operated by a company such as a chain store is linked to the POS terminal 2 of each retail store or each individual. It may be realized by the portable terminal 8.

  Here, an operation example of associating the membership code acquired by the consumer as described above with the existing corporate membership card will be described.

1. Operation example in the POS terminal 2 of the store 1 (1) First, a checker operating the POS terminal 2 confirms whether or not to carry out an electronic receipt service at the time of product registration (settlement) and the presence or absence of a point card. When implementing an electronic receipt service, the consumer presents the mobile terminal 8 and a point card.
(2) The checker reads the membership code stored in the portable terminal 8 and the corporate membership code of the point card. Here, the reading of the member code stored in the portable terminal 8 depends on the I / O provided in the POS terminal 2, but the above-described barcode, two-dimensional code, NFC, or the like is applied.
(3) The POS terminal 2 transmits the transaction and the membership code read in (3) and the corporate membership code of the point card to the electronic receipt management server 9.
(4) The electronic receipt management server 9 receives the information transmitted in (3), and electronic receipt information and membership code indicating the contents of the payment generated by the merchandise sales data processing at the POS terminal 2 of the store 1 If it is the first time that the corporate membership code of the point card is transmitted at the same time, it is registered in the electronic receipt management server 9.

  Thereafter, the consumer can receive the service in the electronic receipt system and the service of giving points by presenting only the mobile terminal 8 or the point card.

2. Operation example in the portable terminal 8 (1) First, the consumer accesses a specific URL from the owned portable terminal 8 or logs in to the point card registration menu from an application installed in the portable terminal 8. The consumer inputs and selects a company that issues a point card to be registered. Next, the consumer inputs the corporate member code of the point card to be registered, confirms the number, presses the registration button, and transmits the registered content to the electronic receipt management server 9. The corporate member code can be input by manual input, camera photographing, magnetic reading, or the like.
(2) The electronic receipt management server 9 receives the registration contents in the portable terminal 8 in (1), collates with customer information of each company, and returns a confirmation display screen to the consumer's portable terminal 8.
(3) The consumer confirms the confirmation display screen returned from the electronic receipt management server 9 and presses the consent button to complete the association between the membership code of the electronic receipt and the existing corporate membership card.

  By managing the services in the electronic receipt system and the point granting service with the unique electronic receipt membership code as described above, points can be obtained by presenting the point card at the store that owns the conventional point card. In a store that does not have a card, it is possible to receive services in the electronic receipt system by presenting the mobile terminal 8. As a result, the membership code of the electronic receipt can serve as the role of the HUB that associates each company membership card of each company.

  Hereinafter, the structure of each part which comprises this point and constructs the electronic receipt system of this embodiment will be described.

  First, the configuration of the main part of the mobile terminal 8 that is an information processing apparatus will be described with reference to the block diagram of FIG. As shown in FIG. 3, the portable terminal 8 is capable of reading and writing with a command from the CPU (Central Processing Unit) 11 constituting the control unit body, the memory 12 for temporarily storing data, and the CPU 11. A storage unit 13 for storing programs and data, a network interface 14 connected to various public networks including the network 5, a display unit 17 capable of displaying various information, an input unit 18 for operating the portable terminal 8, It is composed of a clock unit 19 that measures time. The input unit 18 is a touch panel stacked on the display unit 17 or a key provided on the housing.

  The storage unit 13 receives from the electronic receipt management server 9 electronic receipt information generated after settlement by merchandise sales data processing, in addition to a Web browser for browsing various information (contents) disclosed on the Web. The electronic receipt corresponding program P11 and the electronic receipt browsing program P12 for browsing the received electronic receipt information are installed in advance.

  In addition, the storage unit 13 includes a statistical information generation program P13 for generating statistical information obtained by statistically analyzing electronic receipt information received from the electronic receipt server 6 of each company, which will be described later, based on the company code and the business type / business condition code. Is pre-installed.

  Furthermore, a receipt information delegation program P14 for dividing the electronic receipt information and delegating it to another person is installed in the storage unit 13 in advance.

  The electronic receipt correspondence program P11, the electronic receipt browsing program P12, the statistical information generation program P13, and the receipt information delegation program P14 executed on the portable terminal 8 are files in an installable format or an executable format, and are CD-ROM, The program is recorded on a computer-readable recording medium such as a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), and the like.

  In addition, the electronic receipt correspondence program P11, the electronic receipt browsing program P12, the statistical information generation program P13, and the receipt information delegation program P14 executed by the portable terminal 8 are stored on a computer connected to a network such as the Internet, and the network You may comprise so that it may provide by downloading. Further, the electronic receipt handling program P11, the electronic receipt browsing program P12, the statistical information generation program P13, and the receipt information delegation program P14 executed on the portable terminal 8 may be provided or distributed via a network such as the Internet. .

  Next, the configuration of the main part of the POS terminal 2 which is a merchandise sales data processing apparatus will be described with reference to the block diagram of FIG. As shown in FIG. 4, the POS terminal 2 has a CPU 21 constituting the control unit main body, a memory 22 for temporarily storing data, and can be read and written by instructions from the CPU 21, and programs, data, etc. Storage unit 23 to be stored, network interface 24 connected to in-store LAN 4, printer interface 25 to which a printer is connected, operator display unit 28 for displaying various information to the operator, clock unit for measuring time 29, a customer display unit 30 for displaying various information to the customer, an input unit 31 for operating the POS terminal 2, and the like. The input unit 31 is provided with a payment key 31a for executing a payment process for the input product information.

  In the storage unit 23, in addition to the POS number of the POS terminal 2, a company code (an identification code of a company that operates the store), a business type / business condition code, a store code indicating the store 1 in which the POS terminal 2 is installed, The identification code management area 23a is secured as an area for storing in advance. Here, the business type / business condition code is a code (classification code) for distinguishing the business type / business condition of the store 1 as, for example, a convenience store, a supermarket, a department store, a pharmacy, a restaurant, and a restaurant. Note that such business types and business types can be arbitrarily changed according to user preferences. The company code (identification code of the company that operates the store) and the business type / business condition code may be registered in the electronic receipt server 6.

  In addition to the software for executing various POS operations including merchandise sales data processing, the storage unit 23 processed electronically instead of receipts or receipts printed and issued during merchandise sales data processing. An electronic receipt processing program P15 for processing electronic receipt information is installed in advance.

  The electronic receipt processing program P15 executed by the POS terminal 2 is a file in an installable or executable format and can be read by a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD. Recorded on a recording medium and provided.

  Further, the electronic receipt processing program P15 executed by the POS terminal 2 may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. Also, the electronic receipt processing program P15 executed by the POS terminal 2 may be provided or distributed via a network such as the Internet.

  Next, the configuration of the main part of the electronic receipt server 6 that functions as a company receipt management server and is provided in each company will be described with reference to the block diagram of FIG. The electronic receipt server 6 includes a CPU 41 that constitutes a control unit main body, a memory 42 for temporarily storing data, and a storage unit 43 that can be read and written by commands from the CPU 41 and stores programs, data, and the like. The network interface 44 is connected to the network 5.

  In the storage unit 43, an electronic receipt management area 43a is secured as an area for storing electronic receipt information for each company operating the store. The electronic receipt information includes a company code (an identification code of a company that operates the store 1), a business type / business type code, a store code, a consumer member code, a POS number of the POS terminal 2, a receipt number, merchandise sales data, and the like. Yes.

  Further, in the electronic receipt management area 43a, a guarantee certificate management area 43a1 (guarantee certificate information storage unit) for storing the guarantee certificate information of a product requiring a guarantee card is secured. The warranty management area 43a1 stores, for each product to be guaranteed, product information of a product for which a warranty is issued, warranty period information, warranty regulation information, manufacturer contact information, and the like.

  The storage unit 43 is preinstalled with an electronic receipt management program P1 for managing electronic receipt information received from the POS terminal 2 of each store 1 in the electronic receipt management area 43a.

  The storage unit 43 also has an information transmission program P2 for transmitting the electronic receipt information managed in the electronic receipt management area 43a to the electronic receipt management server 9 and the electronic receipt information received from the POS terminal 2. The warranty certificate management area 43a1 is searched, it is determined whether the warranty certificate information is stored in the warranty certificate management area 43a1, and the warranty certificate management program P16 for transmitting the warranty certificate information determined to be stored to the electronic receipt management server 9 is determined. Is also pre-installed.

  Further, the storage unit 43 is provided with an information management area 43b for storing various types of additional information associated with desired products, members, companies, and stores. Here, the additional information is access information such as a URL linked to a homepage associated with a company campaign, a URL linked to a homepage associated with a company CM, and a URL linked to a company coupon.

  The electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 are files of an installable format or an executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD, etc. And recorded on a computer-readable recording medium.

  Further, the electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 are stored on a computer connected to a network such as the Internet and are provided by being downloaded via the network. Also good. Also, the electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 may be provided or distributed via a network such as the Internet.

  Next, the main configuration of the electronic receipt management server 9 functioning as a customer receipt management server will be described with reference to the block diagram of FIG. The electronic receipt management server 9 includes a CPU 51 constituting the control unit main body, a memory 52 for temporarily storing data, and a storage unit that can be read and written by commands from the CPU 51 and stores programs, data, and the like. 53, a network interface 54 connected to the network 5, and the like.

  In the storage unit 53, an electronic receipt management area 53a is secured as an area for collectively storing electronic receipt information of various companies that operate the store 1. More specifically, the electronic receipt management area 53a manages electronic receipt information and additional information of various companies that operate the store 1 for each member. The electronic receipt information includes a member code, a company code (an identification code of a company that operates the store 1), a store code, a POS number of the POS terminal 2, a receipt number, merchandise sales data, additional information, and the like.

  In addition, a warranty card information storage unit 53 b is secured in the storage unit 53. The warranty information storage unit 53b stores the warranty information transmitted from the electronic receipt server 6 in association with the guaranteed product information. The warranty certificate information storage unit 53b stores, as warranty certificate information, product information of a product for which a warranty is issued, warranty period information, warranty regulation information, manufacturer contact information, and the like for each product. The warranty information storage unit 53b stores the date when the warranty information is received from the electronic receipt server 6. Based on the received date and the warranty period information, it is determined whether or not it is within the warranty period described later.

  The storage unit 53 is preinstalled with an electronic receipt management program P3 for managing the additional information and electronic receipt information received from the electronic receipt server 6 of each company in the electronic receipt management area 53a.

  The storage unit 53 manages and inquires the information transmission program P4 for transmitting the electronic receipt information and the additional information of the desired product to the portable terminal 8 and the warranty information transmitted from the electronic receipt server 6. A warranty management program P17 that determines whether the warranty information is within the warranty period and transmits the warranty information to the mobile terminal 8 is installed in advance.

  The electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 are files in an installable format or an executable format, and are CD-ROM, flexible disk (FD), CD-R, DVD. Or the like recorded on a computer-readable recording medium.

  The electronic receipt management server P3 and the information transmission program P4 executed by the electronic receipt management server 9 are stored on a computer connected to a network such as the Internet, and are provided by being downloaded via the network. May be. Further, the electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 may be provided or distributed via a network such as the Internet.

  Next, the operation of each unit that constructs the system of the present embodiment will be described.

  First, electronic receipt processing executed by the CPU 21 of the POS terminal 2 operating in accordance with the electronic receipt processing program P15 will be described with reference to the functional block diagram shown in FIG. 7 and the flowchart shown in FIG.

  As shown in FIG. 7, the electronic receipt processing program P15 executed by the POS terminal 2 has a module configuration including an electronic receipt generation unit 26 that functions as an electronic receipt generation unit and a transmission unit 27 that functions as a transmission unit. . As actual hardware, the CPU 21 reads out and executes the electronic receipt processing program P15 from the storage unit 23, whereby the above-described units are loaded onto the memory 22, and the electronic receipt generation unit 26 and the transmission unit 27 are generated on the memory 22. It has become so.

  The electronic receipt generation unit 26 includes a company code indicating a company that operates the store 1, and stores electronic receipt information processed electronically instead of a receipt or receipt printed and issued at the time of merchandise sales data processing. It is generated in association with the membership code.

  The transmission unit 27 transmits the electronic receipt information generated by the electronic receipt generation unit 26 to the electronic receipt server 6 managed in units of companies corresponding to the company code.

  Next, merchandise information processing and settlement processing in the POS terminal 2 will be described using the flowchart of FIG. The merchandise information processing is to read the merchandise name, price, etc. from the merchandise master based on the inputted merchandise information relating to the merchandise to be purchased, and to display and store the merchandise. The checkout process is to calculate the total amount based on the input merchandise information, and to process deposit input, change amount calculation, receipt printing and issuance, and the like. The settlement process is executed by the CPU 21 when the settlement key 31a provided in the input unit 31 is operated.

  The CPU 21 of the POS terminal 2 determines whether or not the settlement key 31a has been operated (step S11). If it is determined that it has been operated (Yes in step S11), the CPU 21 determines whether or not an instruction to issue an electronic receipt has been issued (step S12).

In order for the member to issue an electronic receipt issuance instruction, for example, the following method is conceivable.
1. The store clerk operates an “electronic receipt issuance” button provided on the input unit 31 (for example, a keyboard) of the POS terminal 2.
2. A consumer who is a member displays a bar code including a trigger code on the display unit 17 of the mobile terminal 8, and a store clerk reads it with the input unit 31 (for example, a bar code scanner) of the POS terminal 2.
3. A consumer who is a member operates an “electronic receipt issuance” button displayed on the customer display unit 30 so as to be pressed.
4). A consumer who is a member displays a barcode including a trigger code on the display unit 17 of the portable terminal 8, and the consumer who is a member himself / herself inputs the input unit 31 (for example, a barcode scanner (for product registration) in the POS terminal 2. A scanner other than the scanner to be used is preferable)).
5. A consumer who is a member presents a corporate membership card for receiving point services, and reads the membership code of the corporate membership card with the input unit 31 (for example, a barcode scanner, a magnetic card reader, or NFC) of the POS terminal 2 If the member code of the electronic receipt is related to the read member code, it is determined that the electronic receipt issuance instruction has been issued.

  When it is determined that the issue of an electronic receipt is instructed (Yes in step S12), the CPU 21 (electronic receipt generation unit 26) generates electronic receipt information based on the product information and the payment information (step S13). In addition to the product information, the CPU 21 stores in the memory 22 a company code (an identification code of a company that operates the store 1), a business type / business category code, a store code, a consumer member code, a POS number of the POS terminal 2, a receipt number, and the like. Extracted from the provided merchandise sales data management area, and electronic receipt information is generated based on the information. Then, the CPU 21 (transmission unit 27) transmits the generated electronic receipt information to the electronic receipt server 6 in association with the consumer's membership code (step S14).

  If the CPU 21 determines in step S12 that an instruction to issue an electronic receipt has not been issued (No in step S12), the CPU 21 generates receipt information based on the product information and the settlement information and transmits it to the printer interface 25. Then, it issues an instruction to issue a receipt (step S21). The printer connected to the printer interface 25 prints receipt information and issues a receipt.

  Next, the CPU 21 inquires of the electronic receipt server 6 about warranty information (step S22). Then, the CPU 21 determines whether or not the warranty information for the inquiry has been received from the electronic receipt server 6 (step S23). If it is determined that it has been received (Yes in step S23), the CPU 21 transmits the received warranty card information to the printer interface 25 to instruct the issuance of a warranty card (step S24). The printer connected to the printer interface 25 prints warranty information and issues a warranty. If the CPU 21 determines that the guarantee information is not received because the guarantee information does not exist as a result of the inquiry of the guarantee information (No in step S23), the CPU 21 ends the process as it is.

  If it is determined in step S11 that the settlement key 31a has not been operated (No in step S11), the CPU 21 determines whether product information has been input (step S31). If it is determined that product information has been input (Yes in step S31), the CPU 21 executes product information processing (step S32). If it is determined that the product information has not been input (No in step S31), the CPU 21 ends the process as it is.

If the CPU 21 of the POS terminal 2 enters an offline state when transmitting product information (transaction data) to the headquarter server, the following measures are taken to avoid a failure.
1. Automatic execution of retry transmission 2.1. In the case where it is impossible to deal with, merchandise transaction data (transaction data) is stored until online recovery, and transmitted to the headquarters server after online recovery. In this case, the CPU 21 of the POS terminal 2 displays a message such as “Commodity transaction data (transaction data) will be transmitted later” on the operator display unit 28.

  Next, FIG. 9 shows the flow of the electronic receipt management process executed by the CPU 41 of the electronic receipt server 6 operating according to the electronic receipt management program P1 and the information transmission process executed by operating according to the information transmission program P2. This will be described with reference to the functional block diagram shown in FIG.

  As shown in FIG. 9, the electronic receipt management program P1 executed by the electronic receipt server 6 includes a receiving unit 61 that functions as a receiving unit. The warranty management program P16 executed by the electronic receipt server 6 includes a warranty presence / absence determination unit 62 functioning as a warranty presence / absence determination unit and a transmission unit 63 functioning as a transmission unit. As actual hardware, the CPU 41 reads out and executes the electronic receipt management program P1 and the warranty card management program P16 from the storage unit 43, whereby the above-described units are loaded onto the memory 42, and the reception unit 61 and the warranty card presence / absence determination unit. 62 and a transmitter 63 are generated on the memory 42.

  The receiving unit 61 receives electronic receipt information related to product sales data.

  The warranty card presence / absence determination unit 62 determines whether or not the warranty card information is stored in the warranty card information storage unit corresponding to the electronic receipt information received by the receiving unit 61.

  When the warranty card presence / absence determination unit 62 determines that the warranty certificate information is not stored, the transmission unit 63 transmits the electronic receipt information received by the reception unit 61 to the electronic receipt management server 9 that collectively manages the electronic receipt information. When the warranty card presence / absence determination unit 62 determines that the warranty card information is stored, the warranty card information is associated with the electronic receipt information and transmitted to the electronic receipt management server 9.

  In the flowchart of FIG. 10, the CPU 41 (reception unit 61) of the electronic receipt server 6 determines whether or not the electronic receipt information transmitted from the POS terminal 2 is received via the network interface 44 (step S41). . If it is determined that it has been received (Yes in step S41), the CPU 41 stores the electronic receipt information for each company in the electronic receipt management area 43a of the storage unit 43 (step S42).

  Next, the CPU 41 searches the merchandise information included in the received electronic receipt information for merchandise information for which a warranty is to be issued (step S43). In step S43, the CPU 41 searches whether or not the warranty information for the product information included in the received electronic receipt information is stored in the warranty management area 43a1. If stored, the warranty information is read from the warranty management area 43a1.

  Next, the CPU 41 (guarantee certificate presence / absence determination unit 62) determines whether there is warranty certificate information based on the retrieved result (step S44). If it is determined that there is (Yes in step S44), the CPU 41 stores the read warranty information in the electronic receipt management area 43a of the storage unit 43 in association with the stored electronic receipt information (step S45). If it is determined that there is no warranty information (No in step S44), the CPU 41 ends the process.

  When the CPU 41 determines that the electronic receipt information has not been received (No in step S41), the CPU 41 transmits the electronic receipt information and the warranty information stored in the electronic receipt management area 43a to the electronic receipt management server 9. It is determined whether or not there is (step S51). The CPU 41 determines that it is the transmission timing when a predetermined time is reached or every predetermined time interval. When it is determined that it is the transmission timing (Yes in step S51), the CPU 41 (transmission unit 63) transmits the electronic receipt information and the warranty information stored in the electronic receipt management area 43a to the electronic receipt management server 9 (step S52). .

  If it is determined in step S51 that it is not time to send electronic receipt information or warranty information to the electronic receipt management server 9 (No in step S51), the CPU 41 determines whether or not there is an inquiry for warranty information from the POS terminal 2 in step S22. Is determined (step S61). The determination as to whether or not there has been an inquiry is made based on whether or not the inquiry command and the product information of the purchased product have been received from the POS terminal 2. If it is determined that an inquiry has been made (Yes in step S61), the CPU 41 searches whether or not the warranty information is stored in the warranty management area 43a1 (step S62). If stored, the warranty information is read from the warranty management area 43a1.

  Next, the CPU 41 determines whether there is warranty information based on the search result (step S63). If it is determined that there is (Yes in Step S63), the CPU 41 transmits the read warranty information to the POS terminal 2 inquired (Step S64). If it is determined that there is no guarantee certificate information inquiry (No in step S61), or if it is determined that there is no guarantee certificate information (No in step S63), the CPU 41 ends the process.

  Although the CPU 21 (electronic receipt generation unit 26) of the POS terminal 2 generates electronic receipt information and transmits it to the electronic receipt server 6, the present invention is not limited to this. For example, the CPU 21 of the POS terminal 2 determines the store code, the consumer member code, the POS number of the POS terminal 2, the receipt number, the product based on the product information registered at the time of settlement by the product sales data processing and the settlement information. The sales data or the like may be transmitted to the electronic receipt server 6, and the CPU 41 of the electronic receipt server 6 may add the company code, the business type / business condition code, etc. to generate the electronic receipt information.

  Next, the electronic receipt management process executed by the CPU 51 of the electronic receipt management server 9 operating according to the electronic receipt management program P3, the merchandise information transmission process and the warranty management program executed by operating according to the information transmission program P4 The flow of guarantee management processing executed by operating according to P17 will be described with reference to the functional block diagram shown in FIG. 11 and the flowchart shown in FIG.

  As shown in FIG. 11, an electronic receipt management program P3, an information transmission program P4, and a guarantee certificate management program P17 executed by the electronic receipt management server 9 function as a receiving unit 91 that functions as a receiving unit and an electronic receipt collective management unit. Electronic receipt collective management unit 92, warranty certificate information management unit 93 functioning as warranty certificate information management unit, electronic receipt transmission unit 94 functioning as electronic receipt transmission unit, warranty certificate information transmission unit 95 functioning as warranty certificate information transmission unit, warranty certificate presence information transmission The module configuration includes a warranty card presence information transmitting unit 96 functioning as a means and a warranty period determining unit 97 functioning as a warranty period determining means. As actual hardware, the CPU 51 reads out and executes the electronic receipt management program P3, the information transmission program P4 and the warranty card management program P17 from the storage unit 53, so that the above-described units are loaded onto the memory 52, and the receiving unit 91, the electronic receipt A collective management unit 92, a warranty card information management unit 93, an electronic receipt transmission unit 94, a warranty card information transmission unit 95, a warranty card presence information transmission unit 96, and a warranty period determination unit 97 are generated on the memory 52.

  The receiving unit 91 receives electronic receipt information related to product sales data.

  The electronic receipt collective management unit 92 manages a company code indicating a company and electronic receipt information associated with a plurality of company codes received by the receiving unit 91.

  The warranty information management unit 93 manages the warranty information of the product together with the managed electronic receipt information.

  The electronic receipt transmission unit 94 transmits electronic receipt information that is associated with the member code and includes at least one company code to the information processing apparatus associated with the consumer's member code.

  When the received electronic receipt information includes product information of a product for which a warranty certificate is issued, the warranty certificate information transmitting unit 95 transmits the managed warranty information to the information processing apparatus in association with the consumer member code. Make it possible.

  The warranty card presence information transmission unit 96 transmits information indicating the presence of the warranty card to the information processing apparatus.

  The warranty period determination unit 97 determines whether the warranty of the product based on the warranty information managed by the warranty information management unit 93 (the date information when the warranty information is transmitted from the electronic receipt server 6 and the warranty period information) is the warranty period of the product. It is judged whether it is in.

  As shown in FIG. 12, the CPU 51 (reception unit 91) of the electronic receipt management server 9 has received the electronic receipt information and the additional information transmitted from the electronic receipt server 6 of each company via the network interface 54. Is determined (step S71).

  When it is determined that the electronic receipt information and the additional information are received (Yes in Step S71), the CPU 51 of the electronic receipt management server 9 determines whether or not the warranty information is associated (Step S72). The warranty information is associated in step S45 as a process of the electronic receipt server 6.

  If it is determined that they are associated (Yes in step S72), the CPU 51 (electronic receipt collective management unit 92, warranty card information management unit 93) stores the electronic receipt information in the electronic receipt management area 53a and stores the warranty certificate information. Warranty card information is stored in the unit 53b (step S73). The CPU 51 associates the electronic receipt information stored in the electronic receipt management area 53a with the warranty information stored in the warranty information storage unit 53b. The CPU 51 stores the electronic receipt information, the flag indicating that the warranty information exists, and the address of the warranty information storage unit 53b in which the warranty information is stored in the electronic receipt management area 53a in association with each other. Further, the CPU 51 stores the warranty information and the address of the electronic receipt management area 53a where the electronic receipt information is stored in the warranty information storage unit 53b.

  Then, the CPU 51 (electronic receipt transmitting unit 94, warranty card presence information transmitting unit 96) sends the received electronic receipt information and the information indicating the presence of the warranty card information to the portable terminal 8 specified by the member code received simultaneously in step S71. Transmit (step S74). The information indicating the presence of the warranty information is, for example, image information of the operation key displaying the character information of “Warranty”, image information of the operation key displaying the mark indicating the presence of the warranty, and the like. Note that the information indicating the existence of the warranty information may be any information as long as the person who sees the display on the mobile terminal 8 can recognize that the warranty is present on the product.

  If it is determined in step S72 that the warranty information is not associated (No in step S72), the CPU 51 (electronic receipt collective management unit 92) stores the received electronic receipt information in the electronic receipt management area 53a. (Step S75). And CPU51 (electronic receipt transmission part 94) transmits the memorize | stored electronic receipt information to the portable terminal 8 specified by the member code received simultaneously by step S71 (step S76).

  If it is determined in step S71 that the CPU 51 has not received the electronic receipt information and the additional information (No in step S71), the CPU 51 determines whether there is an inquiry for electronic receipt information from the portable terminal 8 ( Step S81). When it is determined that the electronic receipt information has been inquired from the portable terminal 8 (Yes in step S81), the CPU 51 searches the electronic receipt management area 53a, and the electronic receipt information that has been inquired from the electronic receipt management area 53a. Extract (step S82).

  Then, the CPU 51 determines whether or not warranty information is associated with the extracted electronic receipt information (step S83). This judgment is stored in association with the extracted electronic receipt information in association with a flag indicating that the warranty information exists, or in association with the address of the warranty information storage unit 53b in which the warranty information is stored. It is judged by whether or not. When the extracted electronic receipt information is stored in association with a flag indicating that the warranty information exists, or when the address of the warranty information storage unit 53b in which the warranty information is stored is stored in association with it Determines that the warranty information is associated.

  If the CPU 51 determines that the warranty information is associated with the extracted electronic receipt information (Yes in step S83), the CPU 51 executes the process in step S74. On the other hand, when the CPU 51 determines that the warranty information is not associated with the extracted electronic receipt information (No in step S83), the CPU 51 executes the process of step S76.

  If it is determined that the inquiry is not for electronic receipt information from the mobile terminal 8 (No in step S81), the CPU 51 determines whether or not there is an inquiry for warranty information from the mobile terminal 8 (step S91). When the CPU 51 determines that there is no inquiry of warranty information from the portable terminal 8 (No in step S91), the CPU 51 ends the process as it is. When the CPU 51 determines that the warranty information has been inquired from the portable terminal 8 (Yes in step S91), the CPU 51 (guarantee period determination unit 97) checks the warranty information storage unit 53b (step S92). It is determined whether or not the warranty information is within the warranty period (step S93).

  Whether or not it is within the warranty period is determined from the date and time when the warranty information is transmitted from the electronic receipt server 6 and the warranty period stored in the warranty information storage unit 53b. In other words, if the date when the guarantee information is inquired does not exceed the date when the guarantee information is transmitted from the electronic receipt server 6 plus the guarantee period, the CPU 51 determines the product specified by the guarantee information. Is determined to be within the warranty period. In addition, when the date on which the warranty information is inquired exceeds the date when the warranty information is transmitted from the electronic receipt server 6 plus the warranty period, the CPU 51 determines the product specified by the warranty information. Determines that the warranty period has expired.

  If the CPU 51 determines that the inquired guarantee information is within the guarantee information guarantee period (Yes in step S93), the CPU 51 (guarantee information sending unit 95) makes an inquiry about the extracted guarantee information. Is transmitted to the portable terminal 8 (step S94). On the other hand, if the CPU 51 determines that the warranty information that has been inquired has exceeded the warranty information guarantee period (No in step S93), the CPU 51 has received the warranty information because the warranty period has been exceeded. A message indicating that transmission cannot be performed is transmitted to the mobile terminal 8 that has been inquired (step S95).

  Next, the flow of the electronic receipt receiving process executed by the CPU 11 of the portable terminal 8 operating according to the electronic receipt corresponding program P11 and the electronic receipt browsing process executed by operating according to the electronic receipt browsing program P12 is shown in FIG. This will be described with reference to the functional block diagram shown in FIG. 13 and the flowchart shown in FIG.

  As shown in FIG. 13, an electronic receipt handling program P11 and an electronic receipt browsing program P12 executed by the portable terminal 8 are a member association unit 81 that functions as a member association unit, and an electronic receipt reception that functions as an electronic receipt reception unit. The module configuration includes a part 82, a guarantee information receiving part 83 that functions as a guarantee information receiving means, an electronic receipt display part 84 that functions as an electronic receipt display means, and a warranty information display part 85 that functions as a guarantee information display means. As actual hardware, the CPU 11 reads the electronic receipt corresponding program P11 and the electronic receipt browsing program P12 from the storage unit 13 and executes them, whereby the above-described units are loaded onto the memory 12, and the member association unit 81, the electronic receipt receiving unit 82, a warranty information receiving unit 83, an electronic receipt display unit 84, and a warranty information display unit 85 are generated on the memory 12.

  The member association unit 81 associates a member code of a predetermined consumer.

  The electronic receipt receiving unit 82 receives electronic receipt information that is associated with the member code and includes at least one company code from the electronic receipt management server 9 that collectively manages the electronic receipt information.

  The warranty information receiving unit 83 receives the warranty information associated with the electronic receipt information.

  The electronic receipt display unit 84 displays the electronic receipt information received by the electronic receipt receiving unit 82 on the display unit 17 by arranging them in units of company codes. When the information indicating the existence of the warranty information is received, the image information of the warranty key 80 (see FIG. 20) is displayed.

  When the warranty information receiving unit 83 receives the warranty information, the warranty information display unit 85 displays the warranty information along with the electronic receipt information.

  As shown in FIG. 14, first, the CPU 11 (member association unit 81) of the mobile terminal 8 accesses the electronic receipt management server 9 and executes an authentication process by inputting a member code and a password (step S101). Thereby, the portable terminal 8 and the predetermined consumer member code are associated with each other.

  After authentication, the CPU 11 (electronic receipt receiving unit 82) of the portable terminal 8 receives the additional information and electronic receipt information managed in the electronic receipt management area 53a corresponding to the input member code (step S102). . The additional information and electronic receipt information may be received by e-mail. Further, the CPU 11 receives information indicating the existence of a warranty.

  Next, the CPU 11 (electronic receipt display unit 84) of the portable terminal 8 displays a list of purchase dates included in the electronic receipt information on the display unit 17 (step S103). Thus, by displaying a list of purchase dates on the display unit 17, the mobile terminal 8 prompts the user who is a consumer to select information.

  FIG. 15 is a front view illustrating a display example X on the display unit 17 of the mobile terminal 8. As shown in FIG. 15, the display example X is a list in a calendar format with different colors for days when a user who has access to the electronic receipt management server 9 shopped at a store of various companies. is there. Moreover, CPU11 (electronic receipt display part 84) of the portable terminal 8 displays so that a desired day can be selected with the cursor which follows the input of the input part 18 from the day displayed as a list by changing a color.

  As shown in FIG. 15, the display example X is provided with a search window A for designating a language or keyword as a search key. The CPU 11 of the portable terminal 8 may narrow down to electronic receipt information including the language and keywords specified in the search window A.

  In addition, as shown in FIG. 15, the display example X has a “receipt inquiry” button B1 for confirming a desired date after selecting it with the cursor. The CPU 11 of the portable terminal 8 may determine that the user has selected a desired date by simply tapping it, or is selected when the user operates the “receipt inquiry” button B1 after tapping the desired date. You may make it judge that it was.

  Furthermore, as shown in FIG. 15, the display example X has a “campaign” button B2 for transitioning to an application type campaign page.

  FIG. 16 is a modification of the display example X. In the display example X shown in FIG. 16, the mark M or the like of the store of the company is attached to the day when the user who has the portable terminal 8 accessing the electronic receipt management server 9 makes a purchase at the store of various companies. Thus, it is possible to intuitively grasp the store where the shopping was performed. That is, according to the display example X shown in FIG. 16, it is possible to easily know information on which company's store is frequently used for shopping. In order to display the store mark M, a table is prepared in which the mark is associated with the company code included in the electronic receipt information in advance.

  CPU11 (electronic receipt display part 84) of the portable terminal 8 judges whether the user tapped and selected the desired day (step S104). Wait until selection is made (No in step S104), and if it is determined that selection has been made (Yes in step S104), electronic receipt information corresponding to the selected date is displayed on the display unit 17 (step S105). The CPU 11 displays the image information of the warranty card key 80, which is information indicating the presence of the warranty card, on the right side of the product price of the corresponding product.

  FIG. 17 is a front view showing a display example Y on the mobile terminal. As shown in FIG. 17, the display example Y is a list of stores of various companies that the user who owns the mobile terminal 8 that has accessed the electronic receipt management server 9 has shopped on a daily basis. More specifically, the display example Y is displayed in time series in the order in which the electronic receipt information is received, and the company mark, transaction time, company name, and store name are displayed. Moreover, CPU11 (electronic receipt display part 84) of the portable terminal 8 is displayed so that it can select a desired daily store with a cursor following the input of the input unit 18 from the daily store information displayed in a list. I do.

  FIG. 18 is a modification of the display example Y. In the display example Y of FIG. 18, a “time bar” in which the time is displayed at regular time intervals is arranged. In the example shown in FIG. 18, the time interval is one hour. Since electronic receipt information is displayed at regular time intervals in this way, grasp the situation of blank time when electronic receipt information is not displayed, and imagine the time when there is no electronic receipt information, that is, shopping at the store It has become easier.

  FIG. 19 is also a modification of the display example Y. In the display example Y of FIG. 19, by touching the company mark in the display example Y, only the usage history at a store of a specific company is sorted and displayed in a list in time series. By displaying only the stores of companies with high usage frequency in this way, it becomes easy to grasp the usage status.

  The CPU 11 (electronic receipt display unit 84) of the portable terminal 8 determines whether or not the user has selected a desired daily store (step S106). The CPU 11 waits until selection is made (No in Step S106), and if it is determined that the selection is made (Yes in Step S106), the CPU 11 displays electronic receipt information corresponding to the selected daily store on the display unit 17 (Step S106). S107). The CPU 11 displays the image information of the warranty card key 80, which is information indicating the presence of the warranty card, on the right side of the product price of the corresponding product.

  FIG. 20 is a front view illustrating a display example Z on the display unit 17 of the mobile terminal 8. As shown in FIG. 20, the display example Z displays electronic receipt information of a desired store on a desired day when a user who owns the mobile terminal 8 accessing the electronic receipt management server 9 shopped. The display example Z is a layout similar to a paper receipt obtained by analyzing the electronic receipt information, and the product a or various additional information associated with the product with a cursor that follows the input of the input unit 18 therein. Can be focused on the icon b (in FIG. 20, a button-shaped icon “apply”).

Note that the screen display image is not necessarily a receipt image. However, the electronic receipt information replaces the paper receipt information and is electronic merchandise purchase certification information that proves that the merchandise has been purchased. In the display example Z, when there is a return, the following information is displayed because it is used when presenting it as merchandise purchase certification information to the store.
・ Store name ・ Purchase date ・ Product details ・ Total sales ・ Amount deposited ・ Amount changed ・ Registration number ・ Transaction number ・ Warranty key

  As shown in FIG. 20, a guarantee key 80, which is a kind of icon, corresponds to the associated product information when receiving information indicating that a warranty is present among the products displayed in the purchase product details. Is displayed on the display unit 17. The guarantee key 80 is displayed at a position on the right side of the product price. The warranty card 80 is image information of operation keys. The warranty key 80 is displayed together with, for example, “Warranty”. FIG. 20 shows that “Product A” has a warranty. “Product B”, “Product C”, and “Product D” indicate that there is no warranty. The displayed guarantee key 80 can be operated by a person touching the display screen. When the guarantee key 80 is operated, the inquiry information of the guarantee information regarding the product information is transmitted to the electronic receipt management server 9.

  FIG. 21 shows an example of the warranty information 80 a received from the electronic receipt management server 9 when the warranty key 80 is operated and the warranty information is inquired from the portable terminal 8 and displayed on the display unit 17. As warranty information 80a, in addition to displaying that the displayed information is a warranty, issue customer information, product information 80b of the purchased product, warranty period 80c, warranty rules 80d that stipulate the terms and conditions of guarantee, and warranty The contact information (e-mail address, etc.) 80e of the manufacturer is displayed. The contact information is displayed to be operable, and the manufacturer's homepage can be accessed by operating the contact information. The displayed warranty information can be downloaded to the portable terminal 8 and stored.

  Here, an outline of the return processing will be described. As described above, the consumer can refer to past electronic receipt information using his / her member code as a key.

  As in the case of the return process using paper receipt, the return process in the present embodiment is performed by confirming the electronic receipt information displayed on the display unit 17 of the portable terminal 8 or confirming the preprinted receipt information. And return it.

1. The consumer displays the target electronic receipt information together with the merchandise to be returned on the display unit 17 of the portable terminal 8 and presents it to the store.
2. The clerk performs a journal search based on the sales date, cash register number, and transaction number from the presented electronic receipt information, and confirms the transaction content.
3. The store clerk operates the POS terminal 2 to perform return processing.
4). The CPU 21 of the POS terminal 2 updates the electronic receipt information managed in the electronic receipt management area 43a of the electronic receipt server 6 because it is necessary to invalidate the original electronic receipt information after executing the return processing.
5. The CPU 21 of the POS terminal 2 issues electronic receipt information at the time of return.
6). At the same time, the electronic receipt server 6 updates the electronic receipt information managed in the electronic receipt management area 53a of the electronic receipt management server 9 functioning as the customer receipt management server, and invalidates the original electronic receipt information. Thereafter, the electronic receipt server 6 updates and stores the electronic receipt management area 53a of the electronic receipt management server 9 with the electronic receipt information at the time of return.

  Here, the CPU 11 determines whether or not the user has selected an appropriate product or an icon associated with the product (step S108). If it is determined that it has been selected (Yes in step S108), the CPU 11 determines whether or not the selected icon is the warranty card key 80 (step S109). If it is determined that the key is the warranty key 80 (Yes in step S109), the CPU 11 (warranty information receiving unit 83) determines whether the warranty information is received from the electronic receipt management server 9 (step S110). The CPU 11 (guarantee certificate information display unit 85) displays the received warranty card information on the display unit 17 of the portable terminal 8 when waiting for reception (No in step S110) and determining that it has been received (Yes in step S110). (Step S111). Details of the warranty information displayed on the display unit 17 will be described later with reference to FIG. In the case of the inquired warranty information, if the warranty period has expired and the warranty period has expired, the CPU 11 displays a message indicating that the warranty period has expired.

  If it is determined that the selected item is not the warranty key 80 (No in step S109), the CPU 11 determines whether information related to the selected icon has been received (step S112). It waits until it receives (No of step S112), and when it is judged that it received (Yes of step S112), CPU11 displays the received information on the display part 17 of the portable terminal 8 (step S113).

  For example, when a homepage associated with a product is set as a product information link as access information for the product a, when a desired product is selected, the homepage associated with the product is displayed on the display unit 17. The

  In addition, when a homepage associated with the application campaign is set as access information for the button-shaped icon b of “application”, when the “application” button is selected, it is associated with the “application” button. The submitted application campaign page is displayed on the display unit 17.

  In addition, when a homepage associated with a CM is set as access information for the banner c that is a type of icon, when the banner c is selected, the CM associated with the banner c is displayed on the display unit 17. Is displayed.

  After displaying the warranty information and other information on the display unit 17 and when it is determined in step S108 that no product or icon has been selected (No in step S108), the CPU 11 ends the processing of the portable terminal 8 It is determined whether or not it has been done (step S114). If it is determined that the process has ended (Yes in step S114), the CPU 11 ends the process. If it is determined that the process has not ended (No in step S114), the CPU 11 returns to the process in step S108.

  Further, as described in step S102 of FIG. 14 described above, the mobile terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9 instead of accessing the electronic receipt management server 9 from the mobile terminal 8. The case will also be described with reference to the flowchart of FIG.

  The CPU 11 (electronic receipt receiving unit 82) of the portable terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9 (step S121).

  Thereafter, the CPU 11 of the portable terminal 8 determines whether or not the electronic receipt browsing program P12 is activated (step S122). Wait until it is activated (No in step S122), and if it is determined that it has been activated (Yes in step S122), the CPU 11 (electronic receipt display unit 84) of the portable terminal 8 receives the received electronic receipt information and additional information, The information is displayed in association with the company code (step S123).

  FIG. 23 is a front view illustrating a display transition example in the display unit 17 of the mobile terminal 8. In the display example O shown in FIG. 23, electronic receipt information is arranged and displayed in units of company codes in the order received from the electronic receipt management server 9. In the display example O shown in FIG. 23, it is possible to select one electronic receipt information by flicking (sliding the finger left and right) and touching the input unit 18 (touch panel stacked on the display unit 17). . Further, as shown in the display example O shown in FIG. 23, a message “I have a coupon” is displayed as additional information on the electronic receipt to which the coupon information is added.

  When one electronic receipt information is selected, the selected electronic receipt information is displayed on the display unit 17 of the mobile terminal 8 as shown in the display example P shown in FIG. Display example P analyzes the electronic receipt information and has a layout similar to that of a paper receipt, and can scroll with respect to input unit 18 (touch panel stacked on display unit 17). Further, it is possible to perform an operation via the input unit 18 (touch panel stacked on the display unit 17) on an icon b (a button-shaped icon “coupon information” in FIG. 23) representing various additional information associated with the product. is there.

  Next, the flow of statistical information generation processing executed by the CPU 11 of the portable terminal 8 operating according to the statistical information generation program P13 will be described with reference to the flowchart shown in FIG.

  The CPU 11 of the portable terminal 8 accesses the electronic receipt management server 9 and executes an authentication process by inputting a member code and a password (step S131).

  After the authentication, the CPU 11 of the portable terminal 8 determines whether or not information necessary for generating statistical information such as a period for generating statistical information and a type of statistical information has been input (step S132). Wait until information is input (No in step S132), and if it is determined that information has been input (Yes in step S132), electronic receipt management corresponding to the input member code and information necessary for generating statistical information The electronic receipt information managed in the area 53a is received (step S133).

  Next, the CPU 11 of the mobile terminal 8 generates statistical information that is statistically based on information (for example, a company code and a business type / business condition code) necessary for generating statistical information from the acquired electronic receipt information (Step S134). The statistical information is displayed on the display unit 17 (step S135).

  FIG. 25 is a front view illustrating a display example C1 on the display unit 17 of the mobile terminal 8. As shown in FIG. 25, the display example C1 is a pie chart displaying the results of statistics for each type of business and business type of the total sales in the product sales data included in the electronic receipt information for a predetermined period. According to the display example C1, it is possible to easily know the consumption amount for each type of business and business type, and information on which business type and business type are frequently used for shopping.

  The pie chart shown in FIG. 25 is a statistic for each type of industry / business condition code included in the electronic receipt information. However, a classification code for arbitrarily classifying a company by allowing members to arbitrarily set the business type / business condition code. It may be used as

  FIG. 26 is a front view showing another display example C2 on the display unit 17 of the mobile terminal 8. As shown in FIG. 26, the display example C2 is a bar graph showing the results of statistics for each category of the total sales in the product sales data included in the monthly electronic receipt information. According to the display example C2, it is possible to easily know the consumption amount and ratio by category.

  Next, the flow of receipt information delegation executed by the CPU 11 of the portable terminal 8 operating according to the receipt information delegation program P14 will be described with reference to the screen transition diagram shown in FIG.

  Conventionally, when a consumer purchases a product on behalf of a family or friend at a food supermarket or the like, he or she asks the store clerk to print and issue multiple receipts at the time of checkout and give it to the agent Alternatively, the contents of the receipt issued by only one sheet are presented to the proxy partner, so that the price is received from the proxy partner.

  In this regard, in this embodiment, it is possible to divide and delegate electronic receipt information, which is purchase data about a substitute purchase item, to a family member or friend who is registered as a member in the electronic receipt system, An accurate shopping certificate can be issued.

  FIG. 27 is a screen transition diagram showing the flow of receipt information delegation. In the display example Z shown in FIG. 27A, as described with reference to FIG. 20, the electronic receipt information of the desired store on the desired day when the user who owns the mobile terminal 8 accessing the electronic receipt management server 9 shopped. Is displayed. In addition, in the display example Z shown in FIG. 27A, a “receipt division” button d for declaring that electronic receipt information is divided and transferred is displayed.

  When the “divide receipt” button d is operated as shown in FIG. 27A, the CPU 11 of the portable terminal 8 is a partner to whom electronic receipt information is delegated from among family members and friends who are registered as members in the electronic receipt system. Display example D (see FIG. 27B) is displayed.

  As shown in FIG. 27 (b), when any one of the family members and friends registered as members in the electronic receipt system is selected and operated, the CPU 11 of the portable terminal 8 displays the electronic receipt information. Returning to display example Z (FIG. 27 (c)), the user selects the purchased product to be transferred. In addition, in the display example Z shown in FIG. 27C, a “deliver to friend” button e is displayed that declares that the divided distribution of electronic receipt information has been confirmed.

  As shown in FIG. 27 (c), when a purchased product to be transferred is selected from the electronic receipt information and the “deliver to friend” button e is operated, the transfer is divided for the transfer partner selected in display example D. Electronic receipt information is distributed.

  FIG. 28 is a front view showing a display example on the display unit 17 of the transfer-destination mobile terminal 8. In the display example F shown in FIG. 28, the delegated electronic receipt information is displayed. In addition, a display example F shown in FIG. 28 displays a “receipt receipt” button f for declaring receipt of electronic receipt information.

  When the “receipt receipt” button f shown in FIG. 28 is operated, information indicating that electronic receipt information has been received is transmitted to the transferee partner.

  Then, as shown in FIG. 27 (d), when receiving information indicating that electronic receipt information has been received from the transfer-destination mobile terminal 8, the CPU 11 of the mobile terminal 8 responds to the purchased product transferred in display example Z. (E.g. “A receipt has been sent to AAA”) g.

  By applying such a system, it is possible to make a prepaid account using electronic receipts at restaurants and amusement parks. In addition, at the time of the pre-account, it is possible to divide by an equal amount, divide by a specific weight, or divide by a fractional amount.

  It is also possible to share electronic receipt information among members of the electronic receipt. By associating a plurality of membership codes, for example, sales data of products purchased by each individual can be shared among family members, groups, business departments, and the like.

  As described above, according to the present embodiment, unlike the conventional electronic receipt mechanism in a company unit, the electronic receipt mechanism can be introduced beyond the framework of the company, so the introduction of the electronic receipt is promoted. be able to.

  Further, according to the present embodiment, the warranty information is managed in association with the electronic receipt information, so that the warranty information can be transmitted and displayed on the mobile terminal 8.

  In addition, according to the present embodiment, the presence of warranty information can be displayed on the mobile terminal 8, and the warranty information can be displayed on the mobile terminal 8 by operating the mobile terminal 8.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, when a product for which a warranty is present is purchased, the warranty information may be transmitted to the mobile terminal 8 together with the electronic receipt information without transmitting information indicating the presence of the warranty to the mobile terminal 8. In this case, the portable terminal 8 displays the warranty information together with the received electronic receipt information.

  The warranty information may be stored not in the electronic receipt server 6 but in the electronic receipt management server 9.

  The warranty information that has exceeded the warranty period is transmitted to the mobile terminal 8 together with information indicating that the warranty period has been exceeded, and the mobile terminal 8 displays the warranty information with a message indicating that the warranty period has expired. Also good.

2 POS Terminal 6 Electronic Receipt Server 8 Mobile Terminal 9 Electronic Receipt Management Server 26 Electronic Receipt Generation Unit 27 Transmitting Unit 61 Receiving Unit 62 Guarantee Presence / Absence Judgment Unit 63 Transmitting Unit 81 Member Corresponding Unit 82 Electronic Receipt Receiving Unit 83 Warranty Certificate Information Receiving Unit 84 Electronic receipt display section 85 Warranty information display section 91 Receiving section 92 Electronic receipt collective management section 93 Warranty information management section 94 Electronic receipt transmission section 95 Warranty information transmission section 96 Warranty certificate presence information transmission section 97 Warranty period judgment section

JP 2003-123144 A JP 2007-316750 A

Claims (11)

Electronic receipt generation means for generating electronic receipt information related to product sales data in association with a consumer membership code;
An electronic receipt managing means for associating a company code indicating a company with the electronic receipt information generated by the electronic receipt generating means and storing it in a storage unit;
A warranty information storage unit for storing warranty information related to the product sales data;
The electronic receipt management means stores a plurality of company codes, and electronic receipt collective management means for managing the electronic receipt information associated with the plurality of company codes;
An electronic receipt transmitting means for transmitting to the information processing apparatus associated with the consumer's membership code, the electronic receipt information associated with the membership code and including at least one company code;
When the generated electronic receipt information includes the product sales data of a product for which a warranty is issued, the information processing apparatus reads the warranty information from the warranty information storage unit and associates it with the electronic receipt information. A guarantee information transmitting means for enabling transmission to
Electronic receipt display means for displaying the electronic receipt information transmitted to the information processing apparatus by the electronic receipt transmission means in association with the company code;
Warranty information display means for displaying information on the warranty sent by the warranty information sending means on the information processing apparatus in correspondence with the electronic receipt information;
An electronic receipt system comprising: The warranty information transmitting means transmits information indicating the presence of the warranty,
The warranty information display means is operable to display a display based on the received information indicating the presence of the warranty,
The warranty information transmitting means transmits the warranty information read from the warranty information storage unit to the information processing device based on information indicating the presence of the operated warranty.
The warranty information display means displays the transmitted warranty information;
The electronic receipt system according to claim 1. A warranty information storage unit for storing warranty information related to product sales data;
Receiving means for receiving electronic receipt information related to the product sales data;
A guarantee presence / absence judging means for judging whether or not guarantee information is stored in the guarantee information storage unit corresponding to the electronic receipt information received by the receiving means;
If the guarantee certificate presence / absence judging means judges that the guarantee certificate information is not stored, the electronic receipt information received by the receiving means is transmitted to an electronic receipt management server that collectively manages the electronic receipt information, and the guarantee certificate existence judging means If it is determined that the warranty information is stored, a transmission means for associating the warranty information with the electronic receipt information and transmitting it to the electronic receipt management server,
An electronic receipt server. Receiving means for receiving electronic receipt information related to product sales data;
Electronic receipt collective management means for managing a company code indicating a company and the electronic receipt information associated with a plurality of company codes received by the receiving means;
Warranty information management means for managing the warranty information of the product together with the electronic receipt information being managed;
An electronic receipt transmitting means for transmitting to the information processing apparatus associated with the consumer's membership code, the electronic receipt information associated with the membership code and including at least one company code;
When the received electronic receipt information includes product information of a product for which a warranty is issued, the managed warranty information can be transmitted to the information processing apparatus in association with the consumer member code. Warranty information sending means,
An electronic receipt management server comprising: A warranty certificate presence information transmitting means for transmitting information indicating the presence of the warranty certificate to the information processing apparatus;
The warranty information transmitting means sends the warranty information to the information processing apparatus based on reception of the warranty reference information from the information processing apparatus based on transmission of information indicating the presence of the warranty by the warranty presence information transmitting means. Send,
The electronic receipt management server according to claim 4. A warranty period determining means for determining whether or not the warranty of the product based on the warranty information managed by the warranty information management means is within the warranty period of the product,
The warranty information transmitting means transmits the warranty information to the information processing apparatus when the warranty period determining means determines that the product inquired from the information processing apparatus is within the warranty period, and determines the warranty period determination. When the means determines that the product inquired from the information processing device is not within the warranty period, the information indicating that the product is not within the warranty period is transmitted to the information processing device.
The electronic receipt management server according to claim 4 or 5. A member association means for associating a consumer member code;
Electronic receipt receiving means for receiving electronic receipt information associated with the member code and including at least one company code from an electronic receipt management server that manages the electronic receipt information;
Warranty information receiving means for receiving warranty information related to the electronic receipt information;
Electronic receipt display means for displaying the electronic receipt information received by the electronic receipt receiving means on the display unit in association with the company code;
When the warranty information is received by the warranty information receiving means, a warranty information display means for displaying information related to the warranty, and
An information processing apparatus comprising: The warranty information receiving means receives information indicating the presence of the warranty as information on the warranty,
The warranty information display means operably displays the received information indicating the presence of the warranty, receives the warranty information from the electronic receipt management server based on the information indicating the operated warranty, Displaying the written guarantee information in association with the electronic receipt information,
The information processing apparatus according to claim 7. In a computer having a warranty information storage unit for storing warranty information related to product sales data,
Receiving means for receiving electronic receipt information related to the product sales data;
A guarantee presence / absence judging means for judging whether or not guarantee information is stored in the guarantee information storage unit corresponding to the electronic receipt information received by the receiving means;
If the guarantee certificate presence / absence judging means judges that the guarantee certificate information is not stored, the electronic receipt information received by the receiving means is transmitted to an electronic receipt management server that collectively manages the electronic receipt information, and the guarantee certificate existence judging means If it is determined that the warranty information is stored, a transmission means for associating the warranty information with the electronic receipt information and transmitting it to the electronic receipt management server,
Program to make it work. On the computer,
Receiving means for receiving electronic receipt information related to product sales data;
Electronic receipt collective management means for managing a company code indicating a company and the electronic receipt information associated with a plurality of company codes received by the receiving means;
Warranty information management means for managing the warranty information of the product together with the electronic receipt information being managed;
An electronic receipt transmitting means for transmitting to the information processing apparatus associated with the consumer's membership code, the electronic receipt information associated with the membership code and including at least one company code;
When the received electronic receipt information includes product information of a product for which a warranty is issued, the managed warranty information can be transmitted to the information processing apparatus in association with the consumer member code. Warranty information sending means,
Program to make it work. In a computer as an information processing device,
A member association means for associating a consumer member code;
Electronic receipt receiving means for receiving electronic receipt information associated with the member code and including at least one company code from an electronic receipt management server that manages the electronic receipt information;
Warranty information receiving means for receiving warranty information related to the electronic receipt information together with the receipt information;
Electronic receipt display means for displaying the electronic receipt information received by the electronic receipt receiving means on the display unit in association with the company code;
When the warranty information is received by the warranty information receiving means, a warranty information display means for displaying information on the warranty together with the electronic receipt information;
Program to make it work.

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