KR20160135566A - User terminal for cooperation based on image communication, relay server and remote service method thereof - Google Patents

User terminal for cooperation based on image communication, relay server and remote service method thereof Download PDF

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Publication number
KR20160135566A
KR20160135566A KR1020150069056A KR20150069056A KR20160135566A KR 20160135566 A KR20160135566 A KR 20160135566A KR 1020150069056 A KR1020150069056 A KR 1020150069056A KR 20150069056 A KR20150069056 A KR 20150069056A KR 20160135566 A KR20160135566 A KR 20160135566A
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user
remote service
service provider
document
remote
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KR1020150069056A
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Korean (ko)
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강태근
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한국전자통신연구원
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals

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  • Human Resources & Organizations (AREA)
  • General Health & Medical Sciences (AREA)
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Abstract

A user terminal capable of video call-based collaboration, a relay server, and a remote service method using the same. A user terminal according to an embodiment of the present invention includes an image acquisition unit for acquiring an image of a user for a video call between a user and a remote service provider, an output unit displaying a video call screen and a document screen, To-face collaboration between the user and the remote service provider through a video call to the documents displayed on the screen, and when the document is created by either the user or the remote service provider, And displaying the changed contents of the document through the output unit in real time.

Description

Technical Field [0001] The present invention relates to a user terminal, a relay server, and a remote service method using the same,

TECHNICAL FIELD The present invention relates to a remote service technique, and more particularly, to a remote service technique using a smart device and a video call.

Complainants are provided with civil services such as guidance, application, issuance and receipt of complaints by visiting the residents' center, city / ward office, police station and other government offices. Or governmental complaint portal site, you can receive the application and issuance service of the civil petition document online. In the case of some civil documents requiring the visit of a local government, the complainant visits the nearest institution, requests the issuance of the request, sends it to the appropriate institution and faxes it to the desired institution. Fax complaint service is also provided.

Although this type of civil service provision method is developing in response to the various forms of the Internet and communication methods and the various demands of civil applicants, considering the current situation of Korea entering the low fertility and aging society, It is necessary to develop it into a form that can be easily and conveniently used.

According to an embodiment of the present invention, a user terminal, a relay server, and a remote service method using the same capable of video-call-based collaboration are provided so as to easily and conveniently provide a remote service to a user who does not have any expertise or time- I suggest.

A user terminal according to an exemplary embodiment includes an image acquisition unit for acquiring an image of a user for a video call between a user and a remote service provider, an output unit displaying a video call screen and a document screen, Face-to-face collaboration between the user and the remote service provider through the video call to the documents displayed on the screen, and when the document is created by either the user or the remote service provider, the changed document And displaying the contents in real time through an output unit.

The remote service provider is a civil service provider including a government office, the user is a civilian, and the control unit can collaborate with a civil service provider and a civilian to handle civil service. The remote service provider is a financial service provider including a bank or a financial institution, the user is a financial service user, and the control unit can collaboratively work with a financial service provider and a financial service user to process financial services. The remote service provider is a medical service provider including a medical institution, the user is a medical service user, and the control section can collaborate with the medical service provider and the medical service user to handle the medical service.

The user terminal may be a smart TV. Or the user terminal may be a portable smart device. The user terminal may be running a web browser. The image acquiring unit may be a camera.

The output unit may include a first output unit for outputting a video call screen between the remote service provider and the user and a second output unit for outputting a document screen created through collaboration through a video call between the remote service provider and the user .

A control unit according to an embodiment creates document contents by at least one of creating a document content by a user's operation or creating a document content by remote control of a remote service provider. The output unit according to an exemplary embodiment synchronizes document contents between a remote service provider and a user according to document content creation.

A controller according to an exemplary embodiment performs identification and authentication of a user using a video call.

The user terminal according to an embodiment further includes a communication unit connected to the relay server and transmitting and receiving information for the remote service from the connected relay server.

A relay server according to another embodiment includes a signaling unit for controlling and managing connection between a remote service providing terminal and a user terminal and processing a signal for video communication between the remote service provider and the user, A management unit for processing the request, providing the processing result and the document to be created at the remote service, and a synchronization unit for synchronizing the job including the document content created through cooperation between the remote service provider and the user.

According to another embodiment of the present invention, there is provided a remote service method using a user terminal, the method comprising: executing a remote service by a user terminal; providing a video call with a remote service provider; Creating a document through face-to-face collaboration, and displaying a video call screen and a document to be created.

The step of creating a document according to an embodiment includes the steps of: receiving guide information for document description and document creation from a remote service provider through a video call on a document displayed on the screen; Or creating a document content by collaborating jointly with the remote service provider and the user by at least one of creating the document content by remote control of the remote service provider.

In the step of displaying the document according to the embodiment, the contents of the document are synchronized and displayed between the remote service provider and the user in accordance with the document content creation.

The remote service method according to an embodiment further includes connecting to a relay server to receive a remote service and transmitting and receiving information for the connected relay server and the remote service.

A remote service method according to an exemplary embodiment of the present invention includes the steps of receiving a selection of a remote service type from a user, inputting service reservation information from a user, receiving a service reservation information from a user, And inputting a user operation for creating a document. The remote service method according to an embodiment further includes notifying a user of a complaint processing result including a document issuance.

According to the remote service system according to the embodiment, it is possible to provide a user who has no expert knowledge or does not have time in the computer or the Internet such as a housewife, a paternal elderly living with the aged elderly, It is possible to apply for civil complaints / welfare, medical services, financial services, etc., or to check on the progress or provide medical consultation services through telemedicine through the Internet without having to visit the resident center, ward / municipal office, can do.

If the remote service is a civil service, the current civil service will visit the government office directly and face the civil servant, and the civil servant's identity is verified through the video call, It is possible to respond to the requests of the civilian person more effectively by supporting the application receipt and progress through the dialogue with the service, and it is also possible to provide one-to-one tailored service.

In particular, by using a smart TV capable of viewing the Internet and broadcasting, a user and a remote service provider can communicate with each other face to face using a smart TV without any other computer device for Internet access in the home. Various remote services can be used. As a result, more users can easily access and benefit from the remote service. It is also expected to help stimulate the smart TV industry.

1 is a configuration diagram of a remote service system according to an embodiment of the present invention;
2 is a block diagram illustrating a remote service system according to an exemplary embodiment of the present invention,
3 is a reference diagram illustrating the relationships among components of a remote service system in accordance with an embodiment of the present invention;
4 is a detailed configuration diagram of a user terminal according to an embodiment of the present invention;
5 is a detailed configuration diagram of a relay server according to an embodiment of the present invention.
6 is a flowchart illustrating a remote service method according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the following description of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the subject matter of the present invention rather unclear. In addition, the terms described below are defined in consideration of the functions of the present invention, which may vary depending on the intention of the user, the operator, or the custom. Therefore, the definition should be based on the contents throughout this specification.

1 is a configuration diagram of a remote service system according to an embodiment of the present invention.

Referring to FIG. 1, a remote service system includes a user terminal 1, a remote service providing terminal 2, a relay server 3, and a network 4.

The remote service system according to one embodiment connects the user terminal 1 and the remote service providing terminal 2 via the network 4 and connects the remote terminal 2 to the remote service provider 200 based on the video call between the user 100 and the remote service provider 200 Thereby allowing the user 100 to use the remote service provided by the service provider 200. In this case, the user 100 is provided with a remote service using a video call instead of receiving a service by visiting the place where the remote service provider 200 exists. The user 100 and the remote service provider 200 use the remote service by confirming their identities while viewing each other face-to-face through on-line video communication, and conversing with each other. The user terminal 1 on the side of the user 100 and the remote service providing terminal 2 on the side of the remote service provider 200 have a means for acquiring an image for video communication, Communication means for transmitting and receiving a video, and display means for displaying contents of a video call.

The remote service system according to an embodiment provides a remote service in the form of collaboration between the user 100 and the remote service provider 200 using a video call. For example, a civil service provider in a public office collaborates with a complainant to handle complaints of a complainant. As another example, a financial service provider provides financial services to financial service users by collaborating with financial service providers such as banks and financial institutions in cooperation with financial service users. As another example, a medical service provider including a medical institution collaborates with a medical service user to provide medical services to a medical service user.

For example, the remote service provider 200 introduces or describes a service that the user 100 wants to use through a video call, and creates a document And how to monitor the service smoothly. The user 100 inquires the remote service provider 200 about the service, inquires about the document creation method, and creates a document according to the description of the remote service provider 200. [ Examples of documents include civil registration documents, copy of resident registration, copy of family register, certificate of facts, certified copies of registration documents, and the like.

Document creation is accomplished through collaboration between the user 100 and the remote service provider 200. The user 100 can directly create the document and the remote service provider 200 can create the document or guide the creation of the document. Documents synchronized with the user terminal 1 and the remote service providing terminal 2 are displayed. That is, no matter who creates the document, if the document is created and the contents are changed at the one side, the document displayed on the other side is also synchronized and the contents of the document are changed. The document is completed through cooperation between the user 100 and the remote service provider 200 described above.

The user terminal 1 may be a smart device such as a smart TV, a smart phone, or a tablet. In this case, the user terminal 1 can receive a remote service on-line through the user terminal 1 capable of connecting to the Internet without needing another computer device. The user terminal 1 may be a smart TV. Hereinafter, for convenience of explanation, the user terminal 1 is limited to a smart TV, which is a necessary home appliance in the home. However, the user terminal 1 is not limited to a smart phone, a tablet, and a camera / And can be utilized as the user terminal 1.

With respect to smart TV, traditionally, TV has been recognized as a necessary home appliance in the home. Currently, sales of smart TVs capable of watching the Internet and broadcasting are on the rise. It is possible to use the remote service by using the smart TV to communicate with the user and the remote service provider in a real time face-to-face image without any computer device for internet access in the home. This allows many users to easily access and benefit from remote services. In addition, since it is expected that the smart TV related industry will be helped, it is advantageous to utilize the smart TV in the home as the user terminal 1.

According to the remote service system proposed in the present invention, when the remote service is a complaint service, as in the case where the current complaint service is performed by directly visiting the government office and directly facing the complainant, It is possible to respond to the requests of the complainants more effectively and to provide one-on-one customized services by supporting the receipt and proceeding of the service by confirming the identity while checking the status and communicating with each other.

FIG. 2 is a reference diagram illustrating a remote service system according to an embodiment of the present invention.

Referring to FIG. 2, the user 100 and the remote service provider 200 as the target subjects of the remote service system vary according to the application field. In one embodiment, the remote service provider 200 is a person in charge of a public office 200-1 such as a resident center, a district / municipal police station, and the user 100 is a civilian 100-1. The person in charge of the public office (200-1) provides civil petitions / welfare services to the petitioner (100-1). Examples of civil service include civil service reservation scheduling, support for filing civil application documents, and notification of processing results. As another example, the remote service provider 200 is a hospital 200-2 person and the user 100 is a health care service user 100-2. A person in the hospital 200-2 provides a simple remote medical service to the medical service user 100-2. As another example, the remote service provider 200 is a person in charge of a bank or financial institution 200-3, and the user 100 is a financial service user 100-3. The person in charge of the financial institution 200-3 provides the financial service user 100-3 with financial services such as financial product guidance and consultation.

The user 100 is identified by the remote service provider 200 through on-line video communication over the Internet, receives an introduction and explanation of the service through a dialog between the users, and accepts the service application. An authentication means 207 such as an electronic resident card or a fingerprint recognizer can be additionally used for accurate identification.

The remote service provider 200 provides an introduction and description of the service, and monitors the service progress. The user 100 and the remote service provider 200 work collaboratively to create documents and the like. Accordingly, various remote services such as complicated civil / welfare / medical / consultation services can be provided in a one-to-one customized form. The personal information of the user 100 can be protected by designing such that the remote service provider 200 can not monitor the personal information such as the real name authentication of the applicant, the personal information input item, the password, the authorization code, have. Furthermore, the remote service provider 200 can poll the user 100 for satisfaction with the remote support matters so that the remote service provider 200 can update the program, simplify the document issuing procedure, and propose matters necessary for protecting personal information have.

The user 100 may be an elderly person, an elderly person, a disabled person, a housewife, etc. who are inconvenient in behavior. These people are those with little or no expertise in computers or the Internet. The user 100 can use the smart TV 205 in the home and the remote service using the portable smart device 206 such as a smart phone or a tablet outside the home. Accordingly, the accessibility of the remote service can be enhanced. The remote service provider 200 may use the portable smart device 206 but may also provide the remote service to the user 100 through the desktop computer 204 equipped with the existing microphone and speakers.

A home environment in which a smart TV 205 having a camera and a microphone is located is taken as a basic consideration in consideration of a user 100 such as a housewife, an elderly person, and a disabled person. In order to support a user 100 having an existing computing device such as a smart device 206 or a desktop computer 204 such as a smart phone or a tablet, The same user environment can be provided.

When a separate payment is required to apply for the document, the user 100 selects an electronic payment method such as a credit card, an Internet banking, an electronic money, a mobile phone authentication, etc., .

3 is a reference diagram illustrating the relationships among components of a remote service system in accordance with an embodiment of the present invention.

3, the user terminal 1 includes a smart TV 300 and a set-top box 310 which are connectable to the Internet and include a camera 320 and a speaker and a microphone 330. [ The user terminal 1 may be a smart device such as a smart phone or a tablet instead of the smart TV 300 and the set top box 310. [

The remote service providing terminal 2 according to one embodiment includes a smart TV 340 and a set top box 350 which are connected to the Internet and include a camera 360 and a speaker and a microphone 370. The remote service providing terminal 2 may be a smart device such as a smart phone or a tablet instead of the smart TV 340 and the set top box 350. [ Or a desktop PC.

The relay server 3 provides signaling such as connection setup and management for user video communication, reservation scheduling, complaint management, and task content synchronization. The relay server 3 can protect the personal information of the user 100 by interlocking with or providing the encryption / security system. The relay server 3 may be interlocked with or equipped with an electronic payment system to which the user terminal 1 can connect so that the user can make an electronic settlement through internet banking, electronic money, mobile phone authentication, or the like.

Describing the remote service process, the user 100 connects to the relay server 3 (390) via the network 4 via the user terminal 1 and reserves the desired remote service. The remote service provider 200 accesses the relay server 3 through the network 4 via the remote service providing terminal 2 to check whether there is a reservation-requested service from the user 100, The service provider 100 accepts the service application. At this time, the real-time video communication 394 between the user 100 and the remote service provider 200 is started by the relay of the relay server 3, and the document necessary for the service is displayed on the screen together with the video communication screen. The user 100 and the remote service provider 200 perform remote services such as document creation through collaboration and the result of the operation is synchronized between the user 100 and the remote service provider 200 and stored in the relay server 3 . When either the user 100 or the remote service provider 200 disconnects, the service is terminated.

4 is a detailed configuration diagram of a user terminal according to an embodiment of the present invention.

1 and 4, the user terminal 1 includes an image acquisition unit 10, a control unit 12, an output unit 14, an input unit 16, and a communication unit 18.

The image acquisition unit 10 acquires an image of the user 100 for video communication between the user 100 and the remote service provider 200. The image acquiring unit 10 may be a camera, but it may be any means that can acquire an image.

The control unit 12 supports the remote service including document creation and application through face-to-face collaboration between the user 100 and the remote service provider 200 using the video call. The control unit 12 according to the embodiment creates the document content by at least one of creating the document content by the operation of the user 100 or creating the document content by the remote control of the remote service provider 200 . The control unit 12 can perform identification and authentication of the user 100 using a video call.

The output unit 14 displays a video call screen and a document to be created in real time. The output unit 14 synchronizes document contents between the user 100 and the remote service provider 200 according to document content creation. The output unit 14 includes a first output unit 141 for outputting a video call screen between the user 100 and the remote service provider 200 and a first output unit 141 for outputting a video call screen between the user 100 and the remote service provider 200, And a second output unit 142 for outputting a document screen that is created through the first output unit 142. In this case, the video call screen and the document screen are simultaneously displayed on the screen.

The input unit 16 receives various user operation commands from the user 100. For example, user operation commands for service reservation, document preparation, service application, etc. can be inputted. The communication unit 18 connects to the relay server 3 and transmits / receives information for the remote service from the relay server 3 connected thereto.

5 is a detailed configuration diagram of a relay server according to an embodiment of the present invention.

1 and 5, the relay server 3 includes a processor, which includes a signaling unit 30, a management unit 32, and a synchronization unit 34. [

The signaling unit 30 controls and manages the connection of the remote service providing terminal 2 and the user terminal 1 to the relay server 3 and transmits a signal for video communication between the user 100 and the remote service provider 200 . The management unit 32 processes the remote service request from the user 100 and the remote service provider 200 and provides the processing result and the remote service time document. The synchronization unit 34 synchronizes the work including the document contents created through collaboration between the user 100 and the remote service provider 200. [

FIG. 6 is a flowchart illustrating a remote service method according to an exemplary embodiment of the present invention. Referring to FIG.

Referring to FIGS. 1 and 6, the complaint processor accesses (600) the relay server 3 using the remote service providing terminal 2 to perform a preliminary procedure such as remote service available time registration, service registration, (602). The complainant accesses (604) the relay server 3 using the user terminal 1, selects (606) the desired complaint service, selects the complainant who can provide the service and reserves the service time (608). At this time, the complainant can select the type, amount and method of receiving the complaint documents to be applied.

The complaint handler receives the service reservation notification in the waiting state (610) or confirms the request directly by himself / herself and accepts the request (612). The relay server 3 controls the connection between the user terminal 1 and the remote service providing terminal 2 614 and the remote service through the video call between the complainant and the complainant is started 616. The complainant communicates with the complainant and writes the documents with assistance of document creation through collaboration, and the work contents through collaboration are stored in the relay server 3 (618).

If it is necessary to issue a civil application document from another institution, at the request of the applicant, the complainant request the applicant to issue the application document. The complainant is notified of the completion of the issuance of the complaint document (622, 624) to the user terminal (1) of the complainant via the relay server (3) The user terminal 1 confirms this. The complainant can view the complaint documents issued online or output them through an output device such as a printer. If you do not have an output device, you may receive your documents by mail or fax.

The embodiments of the present invention have been described above. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. Therefore, the disclosed embodiments should be considered in an illustrative rather than a restrictive sense. The scope of the present invention is defined by the appended claims rather than by the foregoing description, and all differences within the scope of equivalents thereof should be construed as being included in the present invention.

1: user terminal 2: remote service provision terminal
3: Relay server 4: Network
10: image acquiring unit 12:
14: output unit 16: input unit
18: communication unit 30: signaling unit
32: management unit 34: synchronization unit

Claims (20)

An image acquisition unit for acquiring a user's image for video communication between a user and a remote service provider;
An output unit displaying a video call screen and a document screen; And
A video call between a user and a remote service provider is provided and a document is created through a face-to-face collaboration between a user and a remote service provider through a video call with respect to documents displayed on the screen, and either a user or a remote service provider A control unit for displaying the contents of a document changed by creation when the document is created through the output unit in real time;
And a user terminal. The method according to claim 1,
The remote service provider is a civil service provider including a government office, a user is a civilian,
The control unit
Wherein the service provider and the complainant jointly collaborate to process the complaint service. The method according to claim 1,
The remote service provider is a financial service provider including a bank or a financial institution, the user is a financial service user,
The control unit
Wherein the financial service provider and the financial service user jointly collaborate to process the financial service. The method according to claim 1,
The remote service provider is a medical service provider including a medical institution, the user is a medical service user,
The control unit
Wherein the medical service provider and the medical service user jointly collaborate to process the medical service. The method of claim 1, wherein the user terminal
Wherein the user terminal is a smart TV. The method of claim 1, wherein the user terminal
Wherein the device is a portable smart device. The method of claim 1, wherein the user terminal
A web browser is executed. The apparatus of claim 1, wherein the image obtaining unit
And a camera. The apparatus of claim 1, wherein the output section
A first output unit for outputting a video call screen between the remote service provider and the user; And
A second output unit for outputting a document screen created through cooperation through a video call between a remote service provider and a user;
And a user terminal. The apparatus of claim 1, wherein the control unit
Wherein the document content is created by at least one of creating a document content by a user's operation or creating a document content by remote control of a remote service provider. 11. The apparatus of claim 10, wherein the output
Wherein the document content is synchronized and displayed between the remote service provider and the user in accordance with the document content creation. The apparatus of claim 1, wherein the control unit
And performs identification and authentication of the user using the video call. The method of claim 1, wherein the user terminal
A communication unit connected to the relay server to transmit and receive information for a remote service from a relay server connected thereto;
Lt; RTI ID = 0.0 > 1, < / RTI > A signaling unit for controlling and managing connection between the remote service providing terminal and the user terminal and processing a signal for video communication between the remote service provider and the user;
A management unit for processing a remote service request from a remote service provider and a user and providing a processing result and a document to be created at a remote service; And
A synchronization unit for synchronizing a job including document contents created through cooperation between a remote service provider and a user;
The relay server comprising: A remote service method using a user terminal,
Executing a remote service by a user terminal;
Providing a video call with a remote service provider;
Creating a document through face-to-face collaboration between a remote service provider and a user using a video call; And
Displaying a video call screen and a document to be created;
Lt; RTI ID = 0.0 > of: < / RTI > 16. The method of claim 15, wherein creating the document further comprises:
Receiving guide information for document description and document creation from a remote service provider through a video call on a document displayed on a screen; And
Creating document contents by collaborating jointly with a remote service provider and a user by at least one of creating a document content by a user's operation or creating a document content by remote control of a remote service provider;
Lt; RTI ID = 0.0 > of: < / RTI > 16. The method of claim 15, wherein displaying the document comprises:
Wherein the document content is synchronized and displayed between the remote service provider and the user in accordance with the document content creation. 16. The method of claim 15,
Connecting to a relay server to receive a remote service; And
Transmitting and receiving information for a connected relay server and a remote service;
Lt; RTI ID = 0.0 > 1, < / RTI > 16. The method of claim 15,
Selecting and inputting a type of remote service from a user;
Receiving service reservation information from a user; And
Receiving a user operation for creating a document from a user at a scheduled time after the remoting service proceeding of the remote service provider is approved;
Lt; RTI ID = 0.0 > 1, < / RTI > 16. The method of claim 15,
Informing the user of the result of the complaint processing including the issuance of the document;
Lt; RTI ID = 0.0 > 1, < / RTI >
KR1020150069056A 2015-05-18 2015-05-18 User terminal for cooperation based on image communication, relay server and remote service method thereof KR20160135566A (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110474926A (en) * 2019-09-19 2019-11-19 中国银行股份有限公司 The communication means and device of Mobile banking, telephone bank
KR102293243B1 (en) * 2020-12-04 2021-08-27 주식회사 인조이웍스 Community residential service for non face-to-face real-time civil affairs adiministration

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110474926A (en) * 2019-09-19 2019-11-19 中国银行股份有限公司 The communication means and device of Mobile banking, telephone bank
KR102293243B1 (en) * 2020-12-04 2021-08-27 주식회사 인조이웍스 Community residential service for non face-to-face real-time civil affairs adiministration

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