KR102293243B1 - Community residential service for non face-to-face real-time civil affairs adiministration - Google Patents

Abstract

Provided is an integrated resident live support service providing system for an untact real-time civil consultation, which comprises: a kiosk receiving a civil complaint request of a civil petitioner and providing a civil service corresponding to the civil complaint request; an officer terminal connected to the kiosk to receive a control right of an input interface of the kiosk when the kiosk provides the civil service; a registration unit configured to register to perform management by assigning a unique identification code to the kiosk; a connection unit connecting the officer terminal to the kiosk when the civil complaint request is received from the kiosk; and a support service providing server including an assigning unit that grants the control right to the officer terminal when the kiosk provides the civil service.

Description

{COMMUNITY RESIDENTIAL SERVICE FOR NON FACE-TO-FACE REAL-TIME CIVIL AFFAIRS ADIMINISTRATION}

The present invention relates to a system for providing an integrated support service for residents' lives for non-face-to-face real-time civil consultation, and while maintaining non-face-to-face, it is connected to the person in charge via video in real time so that there is no alienation or barrier for the vulnerable in IT, and the application procedure is remotely performed from the terminal in charge It provides a platform that can be controlled by

The digital government innovation development plan in the post-corona era aims to become a world-leading country through total digital transformation. As the non-face-to-face culture is spreading throughout society due to the corona virus, and the need for the government to preemptively respond to this crisis, the digital government innovation promotion plan has been developed. First, the government is accelerating the innovation of personalized services to expand non-face-to-face services. Those who use the national secretary function, which will be introduced this year, receive notifications about health checkups, national scholarship applications, civil defense education, and tax payment. You can also apply for or pay through a messenger chatbot or AI speaker. This year, various subsidies provided by the central government are collected and shown so that the government can check and apply for all the beneficiary services that can be received by the government. expand its services.

At this time, in order to provide comprehensive administrative information, an unmanned civil complaint processing machine was implemented as a kiosk. An unmanned system booth that connects a public institution server with a server of a business assistant that provides various convenience services through an online network is built, and the built unmanned system booth is placed in a public place where civil servants can easily access it, allowing simple civil complaints. In order to provide comprehensive information services in all fields such as law, culture, transportation, medical care, and taxation, as well as as a function of issuing certification documents, the public institution server and the business auxiliary organization server are connected through an online network to provide mutual institution information. An unmanned system booth to be shared is built, and the unmanned system booth has a configuration including an input execution kiosk, an authentication processor is formed on one side of the input execution kiosk, a complex processor is formed on the other side of the input execution kiosk, and input execution A configuration is disclosed in which a mirror photographing device is formed on the rear surface of the kiosk, and a background plate is installed on the front surface of the input execution kiosk opposite to the mirror photographing apparatus.

However, with the spread of online and non-face-to-face services due to Corona, the difficulties of the IT and information-vulnerable classes are increasing. Even if a kiosk is installed to provide unattended or non-face-to-face service, it is useless because it cannot be used. Since different people have different perceptions and approaches to information, a measure to disseminate information or devices is not a fundamental solution. Also, while IT technologies such as mobile ID cards and digital civil complaints are rapidly developing, it is only a top-down measure to just learn them. In the process of technology development, it is necessary to increase the accessibility of digital devices and at the same time inform the vulnerable group of IT strategic technologies that can utilize them. Accordingly, research and development of a platform that can have the same effect as helping public officials in charge to go through each procedure offline is required while using kiosks to maintain non-face-to-face services.

An embodiment of the present invention is provided with a kiosk capable of non-face-to-face real-time civil consultation, and when a civil petition is received, the person in charge terminal and the kiosk are connected, so that even if the civil servant cannot operate the kiosk by himself, the person in charge terminal It is connected by voice and video to the kiosk, and the screen of the kiosk is shared in real time, and the shared screen is remotely operated by the terminal in charge. By applying the board, it provides a function such as explaining each one from the side even if you do not meet in person. Even in the case of proceeding with the procedure, if you fill out the application form and scan it, it is converted into an electronic document and sent directly to the terminal in charge. How to provide support services can be provided. However, the technical task to be achieved by the present embodiment is not limited to the technical task as described above, and other technical tasks may exist.

As a technical means for achieving the above-described technical problem, an embodiment of the present invention is a kiosk that receives a civil complaint request from a civil servant and performs a civil service service in response to the civil complaint request, and connects to the kiosk when the civil service is performed at the kiosk The terminal to which the person in charge is given control of the input interface of the kiosk and the register to register for management by assigning a unique identification code to the kiosk; When it includes a support service providing server including a granting unit for granting control to the terminal in charge.

According to any one of the above-described problem solving means of the present invention, a kiosk capable of non-face-to-face real-time civil complaint consultation is provided, and when a civil complaint request is received, by connecting the terminal in charge and the kiosk, the complainant operates the kiosk by himself/herself and proceeds. Even if you cannot, you can connect with the person in charge via voice and video and share the screen of the kiosk in real time, and not only remotely operate the shared screen, but also explain each menu, function, or procedure. By applying a smart board that allows for mutual input, it provides a function such as explaining one by one even if you do not meet in person. Even in the case of the application process, if you fill out the application and scan it, it is converted into an electronic document and sent directly to the terminal in charge, so that the application and reception can be processed as if you were face-to-face offline.

1 is a view for explaining a system for providing an integrated resident life support service for non-face-to-face real-time civil complaint consultation according to an embodiment of the present invention.
FIG. 2 is a block diagram illustrating a support service providing server included in the system of FIG. 1 .
3 and 4 are diagrams for explaining an embodiment in which an integrated resident life support service for non-face-to-face real-time civil complaint consultation according to an embodiment of the present invention is implemented.
5 is an operation flowchart illustrating a method of providing an integrated resident life support service for non-face-to-face real-time civil complaint consultation according to an embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those of ordinary skill in the art can easily implement them. However, the present invention may be embodied in many different forms and is not limited to the embodiments described herein. And in order to clearly explain the present invention in the drawings, parts irrelevant to the description are omitted, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a part is "connected" with another part, this includes not only the case of being "directly connected" but also the case of being "electrically connected" with another element interposed therebetween. . Also, when a part "includes" a component, it means that other components may be further included, rather than excluding other components, unless otherwise stated, and one or more other features However, it is to be understood that the existence or addition of numbers, steps, operations, components, parts, or combinations thereof is not precluded in advance.

The terms "about", "substantially", etc. to the extent used throughout the specification are used in a sense at or close to the numerical value when the manufacturing and material tolerances inherent in the stated meaning are presented, and serve to enhance the understanding of the present invention. To help, precise or absolute figures are used to prevent unfair use by unscrupulous infringers of the stated disclosure. As used throughout the specification of the present invention, the term “step for (to)” or “step for” does not mean “step for”.

In this specification, a "part" includes a unit realized by hardware, a unit realized by software, and a unit realized using both. In addition, one unit may be implemented using two or more hardware, and two or more units may be implemented by one hardware. Meanwhile, '~ unit' is not limited to software or hardware, and '~ unit' may be configured to be in an addressable storage medium or may be configured to reproduce one or more processors. Thus, as an example, '~' refers to components such as software components, object-oriented software components, class components, and task components, and processes, functions, properties, and procedures. , subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays and variables. The functions provided in the components and '~ units' may be combined into a smaller number of components and '~ units' or further separated into additional components and '~ units'. In addition, components and '~ units' may be implemented to play one or more CPUs in a device or secure multimedia card.

In this specification, some of the operations or functions described as being performed by the terminal, apparatus, or device may be performed instead of in a server connected to the terminal, apparatus, or device. Similarly, some of the operations or functions described as being performed by the server may also be performed in a terminal, apparatus, or device connected to the server.

In this specification, some of the operations or functions described as mapping or matching with the terminal means mapping or matching the terminal's unique number or personal identification information, which is the identification data of the terminal. can be interpreted as

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a view for explaining a system for providing an integrated resident life support service for non-face-to-face real-time civil complaint consultation according to an embodiment of the present invention. Referring to FIG. 1 , the resident life integrated support service providing system 1 for non-face-to-face real-time civil complaint consultation includes at least one kiosk 100 , a support service providing server 300 , and at least one person in charge terminal 400 . may include However, since the system 1 for providing integrated resident life support service for non-face-to-face real-time civil consultation in FIG. 1 is only an embodiment of the present invention, the present invention is not limitedly interpreted through FIG. 1 .

In this case, each component of FIG. 1 is generally connected through a network 200 . For example, as shown in FIG. 1 , at least one kiosk 100 may be connected to the support service providing server 300 through the network 200 . In addition, the support service providing server 300 may be connected to at least one kiosk 100 and at least one person in charge terminal 400 through the network 200 . Also, the at least one person in charge terminal 400 may be connected to the support service providing server 300 through the network 200 .

Here, the network refers to a connection structure in which information exchange is possible between each node, such as a plurality of terminals and servers, and an example of such a network includes a local area network (LAN), a wide area network (WAN: Wide Area Network), the Internet (WWW: World Wide Web), wired and wireless data communication networks, telephone networks, wired and wireless television networks, and the like. Examples of wireless data communication networks include 3G, 4G, 5G, 3rd Generation Partnership Project (3GPP), 5th Generation Partnership Project (5GPP), Long Term Evolution (LTE), World Interoperability for Microwave Access (WIMAX), Wi-Fi (Wi-Fi) , Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), RF (Radio Frequency), Bluetooth (Bluetooth) network, NFC ( Near-Field Communication) networks, satellite broadcast networks, analog broadcast networks, Digital Multimedia Broadcasting (DMB) networks, and the like are included, but are not limited thereto.

In the following, the term at least one is defined as a term including the singular and the plural, and even if at least one term does not exist, each element may exist in the singular or plural, and may mean the singular or plural. it will be self-evident In addition, that each component is provided in singular or plural may be changed according to embodiments.

The at least one kiosk 100 is a device for receiving civil petitions from civil servants and proceeding with a preset civil complaint process using a web page, an app page, a program or an application related to a resident life integrated support service for non-face-to-face real-time civil consultation. can At this time, the kiosk 100 is assigned a unique identification code by the support service providing server 300 , and when the civil servant selects to connect the person in charge, or by default, via the person in charge terminal 400 and the support service providing server 300 . It may be a connected device. In addition, the kiosk 100 may be a device equipped with various ID cards or application scanners, fingerprint readers, card payment machines, cameras, and the like, in order to process civil complaints non-face-to-face.

Here, the at least one kiosk 100 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, navigation, a laptop equipped with a web browser, a desktop, and a laptop. In this case, the at least one kiosk 100 may be implemented as a terminal capable of accessing a remote server or terminal through a network. The at least one kiosk 100 is, for example, a wireless communication device that ensures portability and mobility, such as navigation, Personal Communication System (PCS), Global System for Mobile communications (GSM), Personal Digital Cellular (PDC), and PHS. (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) It may include all kinds of handheld-based wireless communication devices such as terminals, smartphones, smartpads, and tablet PCs.

The support service providing server 300 may be a server that provides a resident life integrated support service web page, an app page, a program or an application for non-face-to-face real-time civil consultation. In addition, the support service providing server 300 registers and manages at least one kiosk 400 by assigning a unique identification code, and at the kiosk 100, the person in charge terminal 400 according to the request of the civil servant or the value set as a default. It may be a server that connects the kiosk 100 and the kiosk 100 . In addition, the support service providing server 300 allows the person in charge terminal 400 to have the input control right of the kiosk 100 , and provides the input right of the screen so that mutual input is possible in the kiosk 100 and the person in charge terminal 400 . It may be a server that grants at the same time. In addition, the support service providing server 300 may be a server that builds a private block chain so that when personal information data is input from the kiosk 100, the block chain is branched along with the civil complaint history log to generate and store the block. have.

Here, the support service providing server 300 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, navigation, a laptop equipped with a web browser, a desktop, and a laptop.

The at least one person in charge terminal 400 may be a terminal of a public official who uses a web page, an app page, a program or an application related to a resident life integrated support service for non-face-to-face real-time civil consultation. In this case, the person in charge terminal 400 may be connected to the kiosk 100 through the support service providing server 300 . In addition, the person in charge terminal 400 may be a terminal that transmits the photographed data of the person in charge while receiving the screen of the kiosk 100 to the kiosk 100 via the support service providing server 300 . In addition, the person in charge terminal 400 can operate and control the screen of the kiosk 100, can check the personal information data of the civil petitioner inputted from the kiosk 100, and the civil application document is converted into an electronic document and transmitted It may be a terminal that receives it.

Here, the at least one person in charge terminal 400 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, navigation, a laptop equipped with a web browser, a desktop, and a laptop. In this case, the at least one person in charge terminal 400 may be implemented as a terminal capable of accessing a remote server or terminal through a network. The at least one person in charge terminal 400 is, for example, a wireless communication device that guarantees portability and mobility, such as navigation, Personal Communication System (PCS), Global System for Mobile communications (GSM), Personal Digital Cellular (PDC), PHS(Personal Handyphone System), PDA(Personal Digital Assistant), IMT(International Mobile Telecommunication)-2000, CDMA(Code Division Multiple Access)-2000, W-CDMA(W-Code Division Multiple Access), Wibro(Wireless Broadband Internet) ) terminal, a smart phone, a smart pad, a tablet PC, etc. may include all kinds of handheld-based wireless communication devices.

Figure 2 is a block diagram for explaining the support service providing server included in the system of Figure 1, Figures 3 and 4 are resident life integrated support service for non-face-to-face real-time civil complaint consultation according to an embodiment of the present invention It is a diagram for explaining an implemented embodiment.

Referring to FIG. 2 , the support service providing server 300 includes a registration unit 310 , a connection unit 320 , a granting unit 330 , a storage unit 340 , a notification unit 350 , a block chain unit 360 , It may include a receiving unit 370 , a dividing unit 380 , and a board unit 390 .

The support service providing server 300 according to an embodiment of the present invention or another server (not shown) operating in conjunction with at least one kiosk 100 and at least one person in charge terminal 400 provides non-face-to-face real-time civil consultation. When transmitting an integrated resident life support service application, program, app page, web page, etc. for You can install or open service applications, programs, app pages, web pages, etc. In addition, the service program may be driven in at least one kiosk 100 and at least one person in charge terminal 400 by using a script executed in a web browser. Here, the web browser is a program that enables the use of a web (WWW: World Wide Web) service, and refers to a program that receives and displays hypertext written in HTML (Hyper Text Mark-up Language), for example, Netscape. , Explorer, Chrome, and the like. In addition, the application means an application on the terminal, for example, includes an app (App) executed in a mobile terminal (smartphone).

Referring to FIG. 2 , the registration unit 310 may register to assign a unique identification code to the kiosk 100 and manage it. The kiosk 100 is a scanner that scans ID cards or documents, a cash recognizer that recognizes cash or coins, a card payment machine that performs payment with at least one type of card, a camera that shoots the front, and a voice utterance of a civil servant It may include a microphone for receiving, a speaker for outputting voice utterance of the terminal 400 in charge, and a biometric information recognizer for receiving at least one piece of biometric information.

The connection unit 320 may connect the person in charge terminal 400 with the kiosk 100 when a civil complaint request is input from the kiosk 100 . The kiosk 100 may receive a civil complaint request from a civil petitioner, and may perform a civil service service corresponding to the civil petition request. The screen of the kiosk 100 is made of a touch display, and when the screen of the kiosk 100 is connected to the person in charge terminal 400 , an area where image data input from the person in charge terminal 400 is output, and the civil servant A region for inputting input data may be separated and divided.

The granting unit 330 may grant a control right to the person in charge terminal 400 when the kiosk 100 performs civil service. The person in charge terminal 400 may be connected to the kiosk 100 when a civil service service is performed in the kiosk 100 and be given control of the input interface of the kiosk 100 . At this time, the control right is to control the screen for inputting menu selection and information input from the terminal 400 in charge when performing the civil service service, and to remotely output the necessary documents when performing the civil service service, and at least for authentication of the civil servant It may include controls to perform function adjustments that activate one kind of function.

For example, suppose that petitioner A needs to be issued a certificate B, the application to fill out is C, the ID to be submitted for identity verification is D, and the procedure proceeds in E-F-G. Even if petitioner A scans ID card D, fills out application form C, and scans it as well, in order for the program procedure to proceed E-F-G, the petitioner's input (pressing a button) is required at each step. In the case of the vulnerable in IT, there are many cases where they do not know which button to press, and if there are many buttons or menus, they often do not understand well that they have to press the button to go to the next step. Accordingly, after remotely pressing this button in the person in charge terminal 400 , remotely confirming the scanned ID, and remotely confirming the scanned application, the issuance of the certificate B is helped. In this way, while maintaining non-face-to-face, it is possible to achieve the same effect as having an officer in charge right next to you.

When the type of civil service is a service for issuing any one document including an official document, a certificate, and a written document, the storage unit 340 may map and store the photographed data photographed by the civil servant with the civil service service. In this case, the kiosk 100 may include a camera for photographing a direction opposite to the front. The camera may be a camera having an angle of view that can take pictures even when the person is short or in a sitting state.

The notification unit 350, when personal information data including the civil registration number, identification card, face recognition data, fingerprint recognition data and contact information of the civil petitioner is input through the kiosk 100, is applied to the petitioner identified as personal information data. If at least one announcement data exists, the kiosk 100 may be controlled to output the at least one announcement data as an image or audio. At this time, the at least one notification data may be, for example, data that informs civil servant A if there is capital gains tax to be paid or if there is a civil defense training notice, and petitioner B satisfies D, E, G conditions of welfare policy C Therefore, it can be data that informs that you are a target of welfare policy C and guides the process. Or, there is government policy H, and it guides the civil petitioner L to apply by satisfying the I, J, K conditions, how to get documents to prove the I, J, K conditions, and what kind of application form, etc. It may be informative data.

The block chain unit 360 may branch, generate, and store the personal information data and civil service history log in a block chain using the kiosk 100 as one node. At this time, different methods must be applied when storing cryptocurrency transactions and when storing personal information data. In the case of cryptocurrencies, since they are money, new currency cannot be produced through processing. However, since there can be multiple copies of information, there is a big difference in the process of recording transaction details. It shows the transaction environment of cryptocurrency. In blockchain-based currency transactions, there is a concept of sending money to oneself through the concept of change, but it appears in the form of zero-sum, and additional goods are created using the currency itself. Coin mining through proof-of-work is also a new input.

However, in the case of personal information, new information may be created through processing based on data or input information. This type of processing must also be recorded and traceable, and in particular, the information of the owners of personal information before processing must be recorded to ensure the transparent use of personal information. Therefore, when defining transaction details, it should be defined so that the data owner can be specified before/after data processing. Representative stakeholders in the personal information utilization environment include personal information providers, personal information utilization data brokers, and services that use them. An embodiment of the present invention will be mainly described with a data broker that processes data, and the blockchain-based personal information management framework centered on the data broker may be largely composed of a block chain management module and a personal information management module.

As the blockchain is a peer-to-peer (P2P)-based distributed storage method, the blockchain management module is owned by all participants. Among the blockchain management modules, the Blockchain Creator creates a new block containing the transaction history of personal information for a certain period of time, and the block is created periodically, and the transaction details are stored in one block. The blockchain storage function is a blockchain storage that stores the transaction details within the personal information transaction network, and the blockchain distributor function allows the block generated from the blockchain generation function to be recognized as the actual transaction history. A block recognized as a function to be transmitted to other block chain management modules existing in the Blockchain Verifier is a module that verifies blocks containing new transaction information created by an external blockchain manager. After verifying the new block information created by other participants, the transaction is confirmed and the blockchain Store a new block in storage. The API interface (Open API Connector) provides an API function for providing the collected information to the outside. Through the API, not only the entire raw data can be provided, but only the characteristics or summary (statistics, etc.) of the data can be provided.

Among the personal information management modules, the personal information collection function (Personal Information Aggregator) is a module that collects user information. The personal information processing function (Personal Information Processor) is a function responsible for a series of processes to obtain new information or value based on the acquired personal information. can Personal Information Storage is a function of storing acquired personal information. Personal information can be stored in various forms, and data is classified by provider or type of data, and then the provider information of each data is attached. methods are used. The information processing visualization function (Visualization Module) is a user interface that allows the user to check how his/her information is flowing and being used by schematizing the information flow.

In this case, zero-knowledge proof and encryption may be further used. The zero-knowledge proof zk-SNARK (zero-knowledge Succinct Non-interactive ARgument of Knowledge) refers to a technology that can prove the correctness of a statement without revealing any secret information. zk-SNARK is capable of zero-knowledge proof, and in particular, the size of the generated proof has a size less than or equal to log(N) of the proof equation (N). Also, there is no interaction between a prover and a verifier, and only a person with knowledge can create a proof. zk-SNARK is premised on composing a specific function as a circuit composed of one multiplication and multiple additions. After composing the circuit data into R1CS (Rank-1 Constraint System), R1CS data is Arithmetic Program) or SAP (Square Arithmetic Program) form to create a common variable (CRS) for one function.

If you look at the definition of NIZK (Non-Interactive Zero-Knowledge Arguments of Knowledge), when R is a Relation Generator, 4 Non-Interactive Zero-Knowledge Arguments of Knowledge Algorithm Setup, Prove, Verify, SimProve is Perfect Completeness, Satisfies Computational Soundness, Zero-Knowledge. First, the definition of each algorithm is shown in Tables 1 and 2 below.

(crs, τ)←Setup(R) Setup algorithm outputs Relation R as input and common variable crs and Simulation Trapdoor τ. π←Prove(crs,φ;w) The Prove algorithm outputs proof π with crs and (φ,w) ∈R for the common variable relation R as inputs. 0/1←Verify(crs,φ,π) The Verify algorithm outputs 1 if the proof is correct, and 0 if it is incorrect by inputting the public variable crs, instance φ, and proof π. π←SimProve(crs, τ,φ) Simulator SimProve outputs π with input common variables crs, Simulation Trapdoor τ, and instance φ.

R Relation crs Common Reference String τ Trapdoor π Proof φ Instance w Witness

The characteristics satisfied by each algorithm are as follows. Perfect Completeness means that when a correct Statement is given, a Prover who knows Witness can always pass the Verification Expression. Perfect Completeness satisfies the probability of Table 3 below.

Pr[(crs,τ)←Setup(R);π←Prove(R,crs,φ,w):Verify(R,crs,φ,π)=1]=1

At this time, the trapdoor τ value is not revealed to both the prover and the verifier, and is used for the proof simulation described below. Attacker A cannot distinguish the π created by SimProve without knowing it. Perfect ZeroKnowledge satisfies Table 4 below.

Pr[(crs, τ)←Setup(R);π←Prove(R, crs, φ, w): A(R, crs, τ, π)=1
=
Pr[(crs, τ)←Setup(R);π←Prove(R, τ φ): A(R, crs, τ, π)=1

Computational Soundness is defined as Computationally Sound if LR is a language composed of statements corresponding to the Witness belonging to R, and satisfies the probability of Table 5 below, and in this case, ε is negligible.

Pr[(crs,τ)←Setup(R);(φ,π)←A(R,crs): φ≠LR and Verify(R, crs, φ,π)=1 ]<ε

In an embodiment of the present invention, personal information can be encrypted and stored in a block chain so that personal information data can be derived at a necessary time. The encryption algorithm consists of the algorithms shown in Table 6 below.

(pk,sk)←Setup(k) It outputs the private key sk and the public key pk by inputting the safety variable k. It is assumed that each individual has a public key and a private key. CT←Encrypt(pk,M) Outputs cipher text CT by inputting public key pk and message M M←Decrypt(sk,CT) Outputs the decrypted text M for the cipher text by inputting the secret key sk and the cipher text CT.

In an embodiment of the present invention, it is assumed that each individual has a different encryption key and a different decryption key, and accordingly, a public key and a private key for an ID may be defined as pkID and skID. In addition, it is assumed that encryption algorithms (Setup, Encrypt, Decrypt) satisfy Semantic Security. Semantic Security according to an embodiment of the present invention is shown in Table 7 below. When A is an algorithm of polynomial time, the following probability has a negligible probability. That is, the probability that an attacker can distinguish a message from the Ciphertext is negligible.

|Pr[(pk,sk)←Setup(k);(m0,m1)←A(pk)
b←{0,1};C←Encrypt(pk,mb);b'←A(pk,C):b=b']-1/2|<ε

The reception unit 370 controls to output an application corresponding to the at least one notification data from the kiosk 100 when at least one notification data is output, and when the civil petitioner's application is requested, after the civil petitioner fills out the application When scanned in the kiosk 100, the application can be converted into an electronic document and delivered to the terminal 400 in charge. At this time, confidential information (a confidential string existing in text form) and personal information in the structured/unstructured image in the electronic document Form recognition technology to detect , image correction technology to increase OCR recognition rate, data extraction technology using OCR, and personal information detection technology from images can be applied.

When images in documents and structured/unstructured images are collected and identified, format recognition can be performed on images first. Images without format recognition are corrected for OCR. After color correction of the image, rotation and angle correction can be performed by examining the degree of distortion of the image. As the image color becomes clear, the numerical value for the degree of distortion can be accurately calculated. Since OCR extraction is affected by the size of the text, OCR recognition can be performed after correcting the resolution based on A4 for the image. When OCR is recognized, even if it is not personal information, it is possible to detect whether there is personal information after performing a separate character correction to correct the part that is incorrectly detected as personal information.

When an image in a document or a structured/unstructured document is searched or extracted, format recognition for the image document can be performed. With the already learned data, the image format is recognized first, and if the image contains personal information, the personal information area can be detected. Since it does not go through image correction or OCR process, the next image can be retrieved at high speed. In image format recognition, the similarity value for the format can be derived by pattern matching with the image brightness as it is, but in order to increase the pattern matching detection rate, it is sensitive to the brightness of the image, so a normalization process before matching may be required.

In the image format recognition process, ① a positive sample group matching the image format and an image mismatched or a negative sample group irrelevant to the matching format are input. ② Create a learning data file through image learning based on the input sample data. The recognition rate may increase in proportion to the number of samples. ③ After loading the form data file in the form classification engine, in the case of a PDF or TIFF document that can have multiple images, it can be converted into an image format such as JPG. ④ Change the resolution according to the format classification environment file option. ⑤ It is possible to pre-process the learning data image and image format recognition target image in gray form. Characteristics in documents, such as text, lines, and objects, can be analyzed and automatically classified into forms with a high degree of similarity. ⑥ According to the classified format, post-processing such as acquisition of specific data and processing of mask data is carried out. According to the location of personal information, it is defined as a fixed form, a flexible form, and an image in the document (OMR processing).

The fixed form is a form in which the location of personal information such as a basic certificate and seal certificate is fixed, and the flexible form is a form in which the location of personal information such as a family relationship certificate and a copy of resident registration is flexible depending on the composition of the household. The image format in the document may refer to a form in which a scanned image is attached to a document, such as an identification card in the document, a copy of a passbook, and the like. In the case of a fixed format, a mask is placed at a designated location, and in the case of a flexible format, the masking can be done flexibly by comparing the image colors of household members. If there is an image in the document, the document page is converted into an image, and the image is extracted and masked by pattern matching with ID card and bankbook copy.

The image format recognition method can match training data from left to right, top to bottom, pixel by pixel. When determining the degree of similarity, a numerical value detected by applying the correlation coefficient method is divided by a normalization coefficient to determine the degree of similarity, as shown in Equation 1 below.

For the format recognition algorithm, a square difference matching method using the square difference of pixel values and a correlation matching method in which the product of a template and an input image are squared and added can be used. The squared difference matching method calculates the sum by squaring the difference between pixels while moving the template T in the search area I. In this case, if it is a perfect match, 0 is returned, but the value increases as it does not match. The correlation method yields a large value if it is a perfect match, and a small value or 0 if it does not match.

When correcting image distortion, a technique for calculating a center-based angle of an image document and an algorithm for calculating an angle based on a corner may be used in parallel. When calculating the angle based on the corner, the angle is calculated based on the center because the image is severely damaged by rotation. If it is more than 1.5° or less than -1.5°, angle correction is performed with the angle calculated based on the center. If the value calculated based on the center is between 1.5° and -1.5°, angle correction is performed by calculating the angle based on the corner. Since the center base is calculated by finding the center point, it is not easy to find the center when the angle is slightly distorted. Since the corner-based method calculates the angle for the outline of the entire image, the angle calculation accuracy is high for small distortions. No correction is made for the calculated angle between 0.08° and -0.08°. Rather, it can affect the OCR recognition rate as the font shape of the characters is damaged through small angle correction.

When detecting personal information in an image, the personal information detection engine receives text corrected data and performs personal information detection. Through the OCR engine, it is possible to use a detection method with accuracy for personal information having a false positive rate. The personal information detection engine in the image can be configured to detect 11 types of personal information announced by the Korea Internet & Security Agency. Among personal information, there are personal information including check digit and personal information determined by a specific number of digits. In addition, among the personal information determined by a specific number of digits, it is divided into personal information containing Korean and personal information not containing Korean. When detecting personal information that does not include Korean in the personal information detection policy, set the language pack of the OCR engine to English and numeric and extract it. This is to prevent a case in which English letters or numbers are combined to be recognized as Korean. In the case of personal information including Korean, the OCR engine language pack recognizes the personal information area as English and numeric characters, sets only the area that requires Hangul as the Korean language pack, and then detects the characters. However, if it is necessary to detect only a specific Korean word, it is inserted into the OCR engine after setting only the Korean language pack.

Personal information in which personal information is detected in the check digit or a specific number of digits is stored in the database with an accuracy value of 100%, and personal information that fails to match in the personal information detection engine is re-inspected through the personal information identification accuracy algorithm. Only personal information above the personal information accuracy threshold can be stored in the database along with the accuracy value. An algorithm for determining the accuracy of undetected personal information is shown in Equation 2 below.

In the personal information detection engine, the number of personal information pattern characters is divided by “100” to obtain a score for each character. This is the score of one character detected as a number, and multiplied by g gives the score of an English character. The reason for giving an alphabetic character is that the number “1” can be extracted as “l” (lowercase letter L), and the number “0” can be extracted as either “o” (lowercase letter L) or “O” (uppercase letter L). ) can be expressed as If the sum of the points for each character converted into a percentage is greater than the personal information detection threshold, it can be recognized as personal information.

The division unit 380 may divide the master server for each civil service service for each field set in advance. In this case, the civil service may be classified as a civil service by field. In this case, the server performance is the ability to process the client's request while interacting with the entire server group except for the client. If the server does not respond normally or the service speed is delayed, it causes inconvenience to users. If the website is opened without any problems, but the service speed is slow, the user will stop using it if it takes a long time to open the page or goes down during use. Just because there are no errors in development does not mean that the work has been completed, and it is necessary to check whether there are any problems with the server.

The sum of the performance of a server is governed by the resource with the lowest performance or the biggest bottleneck, not by the sum of the capacity of each tier server. Therefore, to improve server performance, it is necessary to analyze and find bottlenecks and improve them. To this end, a virtual load is generated and monitored on the target server, and bottlenecks are analyzed and improved. In addition to this, it is possible to basically guarantee the stability of the service open system, check the system error, verify other system architecture, and estimate the maximum user allowed by the system to be opened.

Steps of testing First, component testing is usually called unit testing, and tests are performed on individually testable units such as modules, objects, and programs. Second, the integration test is to test the interface between each component, and it means to test the connection relationship between each function. Third, the system test is to test whether the developed system operates normally. Finally, acceptance testing is the task of verifying that the system is built as the customer wants it to be. There are three factors that must be followed to lead a successful project: money, time, and performance. Among them, we will focus on performance issues.

The more defects are discovered later in development, the higher the time and cost of fixing them. Doing so will also reduce the degree of completion of the project. Therefore, it is better to detect defects at an early stage. If testing is performed after all development is complete, a single defect can have a huge ripple effect. For example, if a defect is discovered before the website service is opened, it takes time to fix and if the opening date is not met, the opening time will be delayed and additional costs may be incurred.

The performance test defines the target system performance and can be described in detail in seven ways. First, when an arbitrary load is generated by one kiosk 400, a problem occurs in all kiosk 400-related networks and equipment connected to the local government, which may affect the handling of civil complaints of other kiosks 400. After preparing a separate load generator device on the AWS server, it is possible to generate a load on the target server and check the result through remote access. Second, although several pages exist on one site, the frequency of use of each page is different. Targeting a page with high frequency of use has a high probability of being relatively similar to the actual situation. Therefore, it is possible to extract the calling page from the existing site status analysis data before the renewal. Third, discuss with stakeholders related to development and service the scenario of how the load test will proceed, such as the page to be tested and the maximum number of threads. In this process, the conditions and precautions necessary for the load test are also checked.

Fourth, it is necessary to prepare the necessary data in advance according to the load test scenario. Fifth, since the number of load occurrences is usually not small, it takes time to find the wrong part in the script and re-execute it after correcting it. Therefore, a unit test that checks the script by reducing the number of threads to be executed should be a prerequisite. Therefore, it is necessary to write a script for each web page according to the scenario and check the function. When the unit test is completed in the sixth and fifth steps, the scripts for each page are synthesized to create the entire scenario script. Seventh, based on the completed script, load test is performed in parallel with target server monitoring. To measure server performance, CPU, DB, memory, and network are basically monitored, and monitoring tools are used to check whether the auto scaling equipment is operating normally. As a monitoring tool, a tool called Argos of the system that gives an alarm when a failure occurs in the service being monitored can be used.

The board unit 390 may provide a smart board function in which the touch data or drawing data input from the person in charge terminal 400 and the customer's touch data or drawing data input to the screen of the kiosk 100 are mutually input. have. In this case, the screen of the kiosk 100 may be formed of a touch display.

The kiosk 100 according to an embodiment of the present invention may include a function of an artificial intelligence chatbot.

Chatbot is a compound word of chat and robot, and refers to a conversational system that interacts with humans based on artificial intelligence. With the development of artificial intelligence technology, chatbots have become able to perform more complex tasks as machine learning or deep learning technology is applied to chatbots to understand the user's questions, understand their intent, and provide appropriate answers. In addition, due to the proliferation of smartphones and the rapid increase of mobile messenger users, most smartphone users are using messenger apps. If you use a messenger app to provide chatbot services, you can provide chatbot services to users in a familiar environment without installing a new app. became possible Accordingly, existing messenger companies are developing messenger platforms with artificial intelligence technology as well as releasing their respective messenger platform APIs to preoccupy the chatbot market.

Chatbots can be classified into rule-based chatbots and machine learning-based chatbots according to the operation method, one-time Q&A chatbots and continuous conversation chatbots according to the information exchange method, and search model chatbots and generative model chatbots according to the answer generation method. The rule-based chatbot operates based on predefined rules, and includes an interpretation rule for interpreting the user's input, a reaction rule for reacting to the user's input, or a rule for generating a response. The development of a rule-based chatbot does not require a large amount of data and is relatively easy to implement. In the case of a rule-based chatbot, high-quality conversation services are possible if the rules are well defined, but it requires a lot of time and manpower to define many rules well. do.

Machine learning-based chatbots use machine learning algorithms to understand natural language and generate or select appropriate answers. The NLP (Natural Language Process) module plays a role in decomposing the natural language input by the user using various linguistic resources, and the NLU (Natural Language Understanding) module identifies the meaning of the decomposed natural language to provide answers with refined information. It is passed to the final classification model or generative model for generation. Furthermore, using the output of the NLU module, the machine learning algorithm selects an answer previously defined, or the Natural Language Generation (NLG) module generates a new answer. Machine-learning-based chatbots can communicate at a high level, but require high-level natural language processing technology, and the NLP module and NLU module require a lot of linguistic resources and data (corpus dictionary, morpheme dictionary, semantic dictionary).

In addition, machine learning modules created to perform specific tasks often need to be newly developed depending on the application field, and most of them are difficult to recycle. One-time Q&A chatbots do not require a conversation management function and work similarly to a search engine that provides answers that are most relevant to a question. Most of the FAQ chatbots that provide fixed answers to frequently asked questions are designed in a one-time Q&A format. Continuous conversational chatbots have a conversation start and end, collect information from the user to achieve a specific purpose, and end the conversation when a final response is made based on the collected information. Since it is impossible for a chatbot to give all responses on a variety of topics, the format (scenario) of a structured conversation is mostly determined according to the topic of a specific conversation. A chatbot system that operates according to a set scenario is called a frame-based discourse system. The frame-based discourse system constructs a slot, which is a set of information for answering a user's question, generates a question based on the slot, and develops a discourse according to a state in which required information is collected.

The search-based chatbot works by selecting and presenting the most appropriate answer among the answers stored in the existing knowledge base according to the user's question. A generation-based chatbot generates and provides a new answer that is not previously defined according to the user's question. Since the generative model chatbot has a large degree of freedom in generating answers, it tends to make grammatical errors or generate unusual answers. At this time, it can be implemented as a search-based chatbot or a hybrid method combining a search model and a generative model, or a deep learning algorithm (Encoder-Decoder, Seq2Seq) can be applied. The chatbot according to an embodiment of the present invention may be designed as any one of the above-mentioned types, or may be designed as a combination of at least one, depending on the embodiment, and is not limited to the above-mentioned types and excluded for reasons not listed. doesn't happen

Hereinafter, an operation process according to the configuration of the support service providing server of FIG. 2 will be described in detail with reference to FIGS. 3 and 4 as an example. However, it will be apparent that the embodiment is only one of various embodiments of the present invention and is not limited thereto.

Referring to FIG. 3A , the person in charge terminal 400 and the kiosk 100 are connected for real-time video and audio to enable non-face-to-face real-time video consultation, the display layer and area are divided, and the smart board is used to write each other. In order to check or check, the control of the touch interface or the mouse interface should be mutually controlled. Referring to FIG. 3B , the support service providing server 300 according to an embodiment of the present invention eliminates the bottleneck by dividing the master for each administrative service field, and when transmitting/receiving interactive images or transmitting voice, mutual handwriting input It enables networking without delay when giving control to enable or button presses.

Referring to FIG. 3c, it provides various functions such as viewing and managing video consultation history, compressing and storing video consultation video, and performing customization to select a function according to the request of the government office. By dividing the screen, it is possible to increase convenience by simultaneously expressing the screen for civil service and the video screen, and to display additional data necessary for consultation on the divided screen. It can be implemented to promote tourism.

As shown in FIG. 3E, by providing a communication function between the civil servant and the person in charge for the digital vulnerable as shown in FIG. 3E, communication is possible using a mutual touch or a separately provided pen, and writing with a pen function on a shared screen or document while sharing the screen both mutually and simultaneously (remote control has only one control right), it is possible to consult with each other while checking or taking notes on the civil affairs process screen or shared data, and by using the smart board function, accurate and quick civil complaint response is possible. make it possible Referring to FIG. 3f , the screen may be configured so that the screen is shared so that the person in charge can directly explain using separate materials, but the area where the person in charge is outputted does not block the screen where the civil complaint procedure is carried out. It is implemented so that necessary documents can be printed remotely according to the contents.

Referring to FIG. 3G , kiosk optimization can be performed for real-time video consultation and consideration for the digitally vulnerable. In order to support real-time video consultation, a camera with an angle of view of 100° or more and a dedicated microphone are applied, and the case of using a wheelchair is considered. This can be implemented so that the position of the camera can be changed, and by positioning the microphones (dual microphones) on both the upper and lower portions of the kiosk, it can be implemented to take into account various layers such as those who are short in stature or use a wheelchair. In addition, as a certificate and document printing function, a printer having a function of issuing (printing) the certificate requested by the civil petitioner and printing the necessary documents accompanying the civil affairs counselor guide can be applied. Referring to FIG. 3H , user convenience and stability can be secured, and as shown in FIG. 3I , a low-end care service platform applicable to a tablet as a low-end B2C solution can also be applied. The expected effect as shown in FIG. 3J may be obtained.

Referring to FIG. 4A , a kiosk capable of non-face-to-face real-time civil consultation through image and voice recognition can provide screen division and mutual pen functions at the same time as shown in FIG. 4B, and as shown in FIGS. 4C to 4H, It is made so that the function to solve the task is presented and the corresponding effect can be seen.

As for the matters that have not been described with respect to the method of providing an integrated resident life support service for non-face-to-face real-time civil consultation in FIGS. Since it is the same as the described content or can be easily inferred from the described content, the following description will be omitted.

FIG. 5 is a diagram illustrating a process in which data is transmitted/received between components included in the system for providing an integrated resident life support service for non-face-to-face real-time civil consultation in FIG. 1 according to an embodiment of the present invention. Hereinafter, an example of a process in which data is transmitted and received between each component will be described with reference to FIG. 5, but the present application is not limited to such an embodiment, and the example shown in FIG. 5 according to the various embodiments described above will be described. It is apparent to those skilled in the art that the data transmission/reception process may be changed.

Referring to FIG. 5 , the support service providing server assigns a unique identification code to the kiosk and registers it to be managed (S5100), and when a civil complaint request is input from the kiosk, the terminal in charge is connected to the kiosk (S5200).

Then, the support service providing server grants the control right to the terminal in charge when performing the civil service at the kiosk (S5300).

The order between the above-described steps (S5100 to S5300) is only an example, and is not limited thereto. That is, the order between the above-described steps ( S5100 to S5300 ) may be mutually changed, and some of these steps may be simultaneously executed or deleted.

As for the matters that have not been described with respect to the method of providing integrated resident life support service for non-face-to-face real-time civil consultation in FIG. Since it is the same as the described content or can be easily inferred from the described content, the following description will be omitted.

The method of providing an integrated resident life support service for non-face-to-face real-time civil consultation consultation according to an embodiment described with reference to FIG. 5 is a recording medium including instructions executable by a computer, such as an application or program module executed by a computer. It can also be implemented in a form. Computer-readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. Also, computer-readable media may include all computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

The method of providing an integrated resident life support service for non-face-to-face real-time civil complaint consultation according to an embodiment of the present invention described above includes an application basically installed in a terminal (which includes a program included in a platform or operating system, etc. that is basically installed in the terminal) may be executed), and may be executed by an application (ie, a program) installed directly on the master terminal by a user through an application providing server such as an application store server, an application, or a web server related to the corresponding service. In this sense, the method for providing an integrated resident life support service for non-face-to-face real-time civil consultation according to an embodiment of the present invention described above is implemented as an application (ie, program) installed basically in a terminal or directly installed by a user, and a terminal It may be recorded on a computer-readable recording medium, such as in the

The description of the present invention described above is for illustration, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a dispersed form, and likewise components described as distributed may be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the above detailed description, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

Claims (10)

a kiosk for receiving civil complaint requests from civil servants and performing civil service in response to the civil petitions;
a person in charge terminal connected to the kiosk to receive control of an input interface of the kiosk when the kiosk performs the civil service; and
A registration unit that registers to assign and manage the kiosk a unique identification code, a connection unit that connects the person in charge terminal with the kiosk when the civil complaint request is input from the kiosk, and a control right to the person in charge terminal when performing civil service at the kiosk When personal information data including a granting unit to grant, the civil registration number, identification card, facial recognition data, fingerprint recognition data, and contact information of the complainant are inputted through the kiosk, at least one applied to the complainant identified by the personal information data If there is notification data of at least one notification unit that controls the kiosk to output the at least one notification data in video or audio format A reception unit that controls the application corresponding to one notification data to be output from the kiosk, and converts the application into an electronic document and delivers it to the terminal in charge when the civil petitioner fills out the application and is scanned at the kiosk, the civil service and a support service providing server including a division unit that is classified as a civil service service for each preset field, and divides a master server for each civil service service for each field set in advance,
The support service providing server,
In the electronic document, form recognition technology to detect confidential information and personal information in structured / unstructured images, image correction technology to increase OCR recognition rate, data extraction technology using OCR, and personal information detection technology from images are applied,
When the formatted/unstructured image in the electronic document is collected and identified, format recognition is performed on the image, and the image without format recognition is corrected for OCR, the image is color corrected, and the distortion of the image is investigated. Perform rotation and angle correction, and perform OCR recognition after correcting the resolution based on A4 for the image,
For the performance test, the load generation and result are checked on the target server through remote access through a separate load generator device, the call page is extracted from the existing site status analysis data before the renewal, and the page to be tested and the maximum thread Develop a scenario for how to proceed with the load test including numbers, check the conditions and precautions required for the load test, prepare the necessary materials in advance according to the load test scenario, and Check the script creation and function for each web page, write the entire scenario script by synthesizing the scripts for each web page, perform a load test based on the completed script along with monitoring the target server, and measure the CPU and DB performance of the server A system for providing integrated support services for residents' lives for non-face-to-face real-time civil complaint consultation, characterized in that it basically monitors , memory and network, and uses a monitoring tool to check whether the auto scaling equipment is operating normally.
The method of claim 1,
The control is
Screen adjustment for inputting menu selection and information input from the terminal in charge when performing the civil service service;
Non-face-to-face real-time, characterized in that it includes a control right to remotely output the necessary documents when performing the civil service service, and to perform function adjustment for activating at least one type of function for self-authentication of the civil petitioner A system for providing integrated support services for residents' lives for consultation on civil complaints.
The method of claim 1,
The kiosk includes a camera for photographing a direction opposite to the front,
The support service providing server,
a storage unit for mapping and storing photographing data of the civil petitioner with the camera with the civil service service when the type of civil service is a service for issuing any one document including an official document, a certificate, and a written document;
Resident life integrated support service provision system for non-face-to-face real-time civil complaint consultation, characterized in that it further comprises.
delete The method of claim 1,
The support service providing server,
The personal information data and civil service history log include: a block chain unit for branching, generating, and storing blocks in a block chain using the kiosk as one node;
Resident life integrated support service provision system for non-face-to-face real-time civil complaint consultation, characterized in that it further comprises.
delete delete The method of claim 1,
The screen of the kiosk is made of a touch display,
Non-face-to-face real-time civil complaints, characterized in that the screen of the kiosk is separated and divided into an area for outputting image data input from the person in charge terminal and an area for inputting input data by the person in charge when the screen of the kiosk is connected to the terminal in charge A system for providing integrated support services for residents' lives for consultation.
The method of claim 1,
The screen of the kiosk is made of a touch display,
The support service providing server,
a board unit providing a smart board function in which the touch data or drawing data input from the terminal in charge and the customer's touch data or drawing data input to the screen of the kiosk are mutually input;
Resident life integrated support service provision system for non-face-to-face real-time civil complaint consultation, characterized in that it further comprises.
The method of claim 1,
The kiosk is
a scanner that scans identification or documents;
a cash machine that recognizes cash or coins;
a card payment machine for performing payment with at least one type of card;
a camera that shoots the front;
a microphone for receiving the voice utterance of the complainant;
an artificial intelligence chatbot that recognizes the voice utterance of the civil servant and extracts a response corresponding to the query after natural language processing; and
a biometric information recognizer for receiving at least one biometric information;
Resident life integrated support service providing system for non-face-to-face real-time civil complaint consultation, characterized in that it comprises a.

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