KR20150098286A - Method of onestop call service - Google Patents

Method of onestop call service Download PDF

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Publication number
KR20150098286A
KR20150098286A KR1020140019245A KR20140019245A KR20150098286A KR 20150098286 A KR20150098286 A KR 20150098286A KR 1020140019245 A KR1020140019245 A KR 1020140019245A KR 20140019245 A KR20140019245 A KR 20140019245A KR 20150098286 A KR20150098286 A KR 20150098286A
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KR
South Korea
Prior art keywords
information
server
customer terminal
service
customer
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KR1020140019245A
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Korean (ko)
Inventor
김명균
장정욱
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울산대학교 산학협력단
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Priority to KR1020140019245A priority Critical patent/KR20150098286A/en
Publication of KR20150098286A publication Critical patent/KR20150098286A/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

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  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The present invention relates to one-stop call service method and, more specifically, to one-stop call service method to quickly and conveniently provide a service by receiving client input information necessary for a service, which is requested by a call, to be displayed on a screen of a client terminal. According to the present invention, an operating server searches for corresponding menu information stored in a DB server and transmits the searched menu information to the client terminal through a messaging server when there is a service request through the client terminal which has been registered for the one-stop call service. The client terminal configures an information display screen by processing the menu information through a program and enables a client to quickly and easily receive the service by displaying the information display screen on the client terminal.

Description

METHOD OF ONESTOP CALL SERVICE [0001]

The present invention relates to a one-stop call service method, and more particularly, to a one-stop call service method for displaying a customer's input information required for a service requested through a telephone through a customer terminal screen, ≪ / RTI >

Due to the recent convenience of companies and organizations, the reduction of manpower costs, and the improvement of the processing speed, the conventional automatic answering service system currently has reservations, confirmation, and movement in the transportation areas such as financial centers, insurance centers, hospitals, It is used in various industrial fields such as voice and video mailbox of communication company.

For example, in the case of home shopping, in order to provide a non-face-to-face transaction using the automatic answering service, a method of receiving a voice response according to the answering menu from the answering server and inputting a button An answering service is provided.

However, the automatic response menu is composed of a complicated tree structure. Therefore, there is a problem in that it is required to repeat the process of listening to the voice memo and sequentially inputting the key buttons requested by the voice memo.

In addition, since the conventional answering service system transmits a guidance message by voice, the user must listen to the guidance message to the end. Therefore, it takes a comparatively long time to select desired menu data.

Furthermore, when the voice guidance is prolonged, the user may not receive the desired service. If the user does not concentrate on the voice guidance, or if the phone falls from the ear, the voice guidance is missed. .

As described above, since a long time is required for providing the automatic answering service as described above, when a large number of users attempt to access the answering service system, the answering service system becomes burdensome, and in some cases, .

Korean Patent Publication No. 10-2012-0078937 (Jul. 11, 2012)

SUMMARY OF THE INVENTION The present invention has been made to overcome the above problems of the prior art, and it is an object of the present invention to provide a method and apparatus for receiving a service request through a customer terminal phone registered as a one- Is transmitted to the customer terminal through the messaging server, and the menu selection information of the customer is received through the menu information processing program of the customer terminal and transmitted to the operation server at once, thereby enabling the customer to use the service quickly and conveniently.

In order to accomplish the above object, the present invention comprises a step of registering a customer terminal in a one-stop call management server and a step of requesting a service through a telephone by a customer terminal registered in an operation server.

Specifically, a first step of registering a customer terminal; A second step of requesting service from the registered customer terminal by telephone; Searching menu information corresponding to the requested service from the operation server, and transmitting the menu information to the messaging server; Transmitting the menu information to the client terminal by the messaging server; Processing the menu information through a program installed in the customer terminal to configure an information display screen and displaying the information display screen; A sixth step of transmitting the customer selection information collected by the customer terminal through the information display screen to the operation server; A step 7 of transmitting the selection information of the customer transmitted by the operation server to the enterprise server to request service execution; .

In the step of registering the customer terminal in step 1, the customer terminal registers the customer terminal with the messaging server by installing the menu information processing program, and after registering with the messaging server, And is completed by registering.

In addition, the customer terminal constructs an information display screen by matching the menu information with the customer terminal information through the installed program.

Also, the enterprise server is a server that provides an ARS-based service.

Also, the enterprise server is a TV home shopping service or similar goods and service providing server.

Also, in step 6, input information for the entire information display screen is collectively acknowledged and transmitted by clicking one button on the information display screen displayed on the customer terminal.

Also, the customer terminal information includes at least one of a name, an address, an age, a job, a key, a weight, a hobby, a specialty, and a telephone number, and the messaging server registration information includes a customer identifier (ID).

The service execution request in the seventh step includes a series of electronic commerce processes including ordering of goods, payment of money, transaction authentication, and delivery of goods.

According to the one-stop call service method according to the present invention configured as described above, it is possible to improve the convenience of the user by reducing the hassle of collecting customer information using the keypad and the ARS response at various stages, It is effective to reduce the cost.

1 is a block diagram of a one-stop call service method according to the present invention;
2 is a flow chart illustrating an embodiment for explaining a one-stop call service registration procedure according to the present invention.
3 is a flowchart showing an embodiment of a one-stop call service method according to the present invention.

The present invention may have various modifications and various embodiments, and specific embodiments are illustrated in the drawings and described in detail in the detailed description. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram for implementing a one-stop call service method according to the present invention. As shown in the figure, the one-stop call service method according to the present invention includes a customer terminal 40 for collecting customer selection information through a service request and an information display screen displayed on the terminal, At least one or more enterprise servers 10 for transmitting menu information for registration to the operation server 20 and a messaging server 20 for receiving the menu information from the operation server 20 and transmitting the menu information to the client terminal 40. [ And a server 30.

The customer terminal 40 is a terminal capable of transmitting and receiving various data through a communication network according to a key operation of a user. The terminal includes a tablet PC, a laptop, a personal computer, a smart phone, a personal digital assistant (PDA) A mobile communication terminal, and the like.

That is, the customer terminal 40 includes a memory capable of storing a program for accessing the operating server 20 or the messaging server 30 via a communication network, a device having a microprocessor for executing and controlling a program, .

The program according to the present invention is installed in the customer terminal 40 and the customer terminal 40 is registered in advance in the messaging server 30 at the time of initial execution.

The messaging server 30 transmits the registration information of the messaging server 30 including the customer identifier (ID) generated according to the registration of the customer terminal to the customer terminal 40, And transmits the registration information of the received messaging server 30 and the customer terminal information to the operation server 20.

The customer terminal information includes personal information such as a telephone number, a name, an age, a sex, an address, and a hobby.

The customer terminal 40 displays an information display screen constituted by a program for processing menu information, and collects customer selection information and transmits it to the operation server 20. The collection and transmission of the customer's selection information is preferably performed by collectively approving the information displayed on the information display screen by clicking one button on the screen and transferring the information to the operation server 20, And may transmit the information to the operation server 20 after inputting the information.

In addition, the information display screen is a multimedia-based screen, in which video information including at least one of text information including at least one of character information, numerical information, and preference information, moving image information, animation information, .

The operation server 20 stores and manages the messaging server registration information and the customer terminal information according to the pre-registration of the customer terminal 40 in the DB server 21, receives the menu information from the enterprise server 10 from time to time, (21).

When the customer terminal requests a service by communicating with a specific telephone number, searches the menu information corresponding to the requested service through the telephone number.

The menu information is information to be provided for receiving goods and services provided by each company server 10 and customer information required to receive services.

For example, when selling an article in a home shopping, the menu information includes information on an event such as the name, kind, quantity, price, price discount, and the like of the article and information on the customer such as sex, age, address, height, .

In addition, in the case of the AS service of the enterprise, the menu information includes the name of the product to which the AS service is applied, the location of the service center, the telephone number, the recommended service center, the price when providing the service, the address necessary for receiving the service, .

The enterprise server 10 is composed of at least one or more than one and transmits menu information about the goods or services to be provided to the operation server 20 at any time as needed and stored in the DB server 21 of the operation server 20.

The enterprise server 10 may be a server providing a conventional ARS (Automatic Response Service) -based service or a TV home shopping service or similar goods sales server and a service providing server.

In other words, reservation and confirmation (buses, railways, airplanes, etc.), reservations and confirmations (plays, movies, concerts, etc.) of customer centers (finance, insurance, hospitals etc.) A service providing server of various industries.

The messaging server 30 registers the customer terminal in advance when the program is installed in the customer terminal 40, and generates the messaging server registration information according to the registration, and transmits the messaging server registration information to the customer terminal 40.

Also, menu information transmitted from the operation server 20 is transmitted to the customer terminal 40.

The messaging server 30 is a server that provides a message push service to a mobile terminal. The messaging server 30 stores a user's content such as a movie file, a photograph, music, and the like in a server, A server that provides a service.

That is, the messaging server 30 according to the present invention may use a server implemented by itself or a server that provides IT resources in the form of a service through the Internet. In addition to the above services, a server for transmitting information such as a message It says.

2 is a flowchart illustrating an embodiment for explaining a one-stop call service registration procedure according to the present invention.

Referring to FIG. 2, when a menu information processing program is installed in the customer terminal 40, the messaging server 30 is requested to register a messaging service (S100).

If the messaging service registration request is received, the messaging server 30 issues a customer identifier (ID) to register the requested client terminal 40, and transmits the messaging server registration information including the client identifier (ID) 40 (S110)

The customer terminal 40 transmits customer terminal information including the received messaging server registration information and personal information such as phone number, name, age, sex, address, and hobby to the operation server 20 (S120).

The operation server 20 stores the messaging server registration information and the client terminal information received from the client terminal 40 and stores the messaging server registration information and the client terminal information in the DB server 21 and then requests the service through the registered client terminal 40 .

3 is a flowchart showing an embodiment of a one-stop call service method according to the present invention.

A one-stop call service method according to the present invention includes: a first step of registering a customer terminal; A second step of requesting service from the registered customer terminal by telephone; Searching menu information corresponding to the requested service from the operation server, and transmitting the menu information to the messaging server; Transmitting the menu information to the client terminal by the messaging server; Processing the menu information through a program installed in the customer terminal to configure an information display screen and displaying the information display screen; A sixth step of transmitting the customer selection information collected by the customer terminal through the information display screen to the operation server; A step 7 of transmitting the selection information of the customer transmitted by the operation server to the enterprise server to request service execution; .

As described above with reference to FIG. 2, when the customer terminal 40 registers the customer terminal information and the messaging server registration information in the operating server 40, (S210).

The enterprise server 10 transmits menu information according to the provided service to the operation server 20 from time to time and the operation server 20 stores and manages the received menu information in the DB server 21 ).

The customer terminal 40 with the pre-registration can request the service to the operation server 20, and the service request is made by communicating with the telephone number of the specific enterprise server 10 through the communication network (S220).

When there is a service request call from the customer terminal 40, the operation server 20 searches menu information about the corresponding service among the menu information stored in the DB server 21 through the telephone number of the specific company server 10 S230).

When the operation server 20 searches for the corresponding menu information, it transmits the menu information searched to the messaging server 30 and the messaging server registration information according to the client terminal information (S240).

The messaging server 30 identifies the customer terminal 40 that requested the service through the messaging server registration information, and then transmits the menu information received from the operation server 20 to the customer terminal at step S250.

The customer terminal 40 processes the menu information transmitted from the messaging server 30 through the installed program to form an information display screen and displays it on the customer terminal (S260).

Wherein the information display screen is a multimedia-based screen including at least one of text information including at least one of character information, numerical information, and preference information, and video information including at least one of video information, animation information, Display screen.

For example, in the case of home shopping, menu information including product information (winter jumper etc.) received from the messaging server 30, necessary customer information (chest circumference, waist circumference, height, etc.), event information And forms an information display screen to be displayed on the terminal.

At this time, the program installed in the customer terminal 40 may display the information corresponding to the menu information transmitted from the messaging server 30 and the customer terminal information on the information display screen in advance, Can collect and transmit information by clicking the button on the display screen once without any special information selection process.

That is, information such as chest circumference, waist circumference, height, and the like, which are customer information required in the case of the home shopping, can be confirmed in advance in the customer terminal information so that it can be displayed in advance in the information display screen configuration.

The user of the customer terminal 40 easily confirms the information on the information display screen and selects necessary information to collect the customer's selection information from the customer terminal 40 and transmits the collected information to the operation server 20 in operation S270.

However, it is preferable that the program installed in the customer terminal 40 performs a process of matching the menu information with the customer terminal information to configure the information display screen so that the user of the customer terminal 40 can collect the selection information of the customer with one- Transmission can be made.

The operation server 20 transmits the selection information of the customer received from the customer terminal 40 to the corresponding company server 10 to request the service execution (S280).

That is, the operation server 20 requests to perform a service including a series of e-commerce transactions including ordering of goods, settlement of accounts, transaction authentication and delivery of goods in accordance with the customer's selection information.

As described above, through the one-stop call service method of the present invention, it is possible to reduce the troubles of collecting customer information using the ARS response and the keypad at various stages, thereby improving the convenience of the user, can do.

The embodiments of the present invention described in the present specification and the configurations shown in the drawings relate to the most preferred embodiments of the present invention and are not intended to encompass all of the technical ideas of the present invention so that various equivalents It should be understood that water and variations may be present. Therefore, it is to be understood that the present invention is not limited to the above-described embodiments, and that various modifications may be made without departing from the spirit and scope of the invention as defined in the appended claims. , Such changes shall be within the scope of the claims set forth in the claims.

10: Enterprise server
20: Operational server
30: Messaging Server
40: Customer terminal

Claims (8)

A first step of registering a customer terminal;
A second step of requesting service from the registered customer terminal by telephone;
Searching menu information corresponding to the requested service from the operation server, and transmitting the menu information to the messaging server;
Transmitting the menu information to the client terminal by the messaging server;
Processing the menu information through a program installed in the customer terminal to configure an information display screen and displaying the information display screen;
A sixth step of transmitting the customer selection information collected by the customer terminal through the information display screen to the operation server;
A step 7 of transmitting the selection information of the customer transmitted by the operation server to the enterprise server to request service execution;
Gt; a < / RTI > call service method.
The method according to claim 1,
In the step of registering the customer terminal in step 1, the customer terminal registers the customer terminal with the messaging server by installing the menu information processing program, and transmits the customer terminal information and the messaging server registration information to the operation server after registering with the messaging server And then completing the registration.
The method according to claim 1,
Wherein the customer terminal is configured to configure an information display screen by matching menu information and customer terminal information through an installed program.
The method according to claim 1,
Wherein the enterprise server is a server for providing an ARS-based service.
The method according to claim 1,
Wherein the enterprise server is a TV home shopping service or similar goods and service providing server.
The method according to claim 1,
Wherein the step of accepting and transmitting the input information for the entire information display screen is performed by one button click on the information display screen displayed on the customer terminal in step 6 above.
3. The method of claim 2,
Wherein the customer terminal information includes at least one of a name, an address, an age, a job, a key, a weight, a hobby, a specialty, and a telephone number, and the messaging server registration information includes a customer identifier To-one call service method.
The method according to claim 1,
The method of claim 7, wherein the service execution request includes a series of electronic commerce processes including ordering goods, payment, transaction authentication, and product delivery.



KR1020140019245A 2014-02-19 2014-02-19 Method of onestop call service KR20150098286A (en)

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