KR20150029779A - System and Method of A Customer's Choicing One of Many Professionals by Himself - Google Patents

Abstract

The present invention relates to a system and a method for enabling a customer to compare and select professionals by himself. The present invention provides a system and a method for a customer to select one answer most appropriate for his own demand, that is, a professional by himself, by receiving counsel and quotation according to a fixed format from a number of professionals through the internet according to the request of the customer and then enabling the customer to read the counsel and the quotation. The system comprises: a customer terminal which can access the internet; a professional terminal which can access the internet; and an operator server which is connected to the customer terminal and the professional terminal through the internet.

Description

SYSTEM AND METHOD FOR COMPARISON AND SELECTION OF PROFESSIONS BY CUSTOMER ON SELF-

The present invention relates to a system and method for comparing and selecting a customer by himself or herself, and in accordance with a request of a consumer who intends to purchase professional business service goods through the Internet, It is possible to select one professional service provider that best suits their actual needs by receiving consultation and quotation of a large number of specialists written in a certain format so that they can be easily compared and presented to the consumer and selecting one of them And more particularly,

Information that can be exchanged over the Internet continues to evolve rapidly in terms of quantity and quality, but the massive amount and complexity make it difficult for ordinary consumers to select. In particular, information provided by professional workers is becoming more difficult for consumers to understand without professional knowledge.

Therefore, consumers need information about specialized industries that can be easily compared and selected before purchasing professional service goods. Also, information on information exchange is not information provided unilaterally from the supplier's point of view, The trend is shifting to easy information requests.

In the past, I have worked as a lawyer, a patent attorney, a tax accountant, a certified public accountant, a certified agent, a building designer, a lawyer, a management consultant, a financial consultant, an investment consultant, an IT consultant, a network consultant, (Hereinafter referred to as "experts") who have a job or counseling and a quote that belongs to the "experts and related workers" in the Korea Classification Classification Classification of Korea National Statistical Office (Hereinafter referred to as "customers") who want to select a specialist who offers the most suitable counseling and quotation for their services, The method was common, but it had to go through cumbersome procedures and procedures Spatial and economic disadvantages are inefficient and lack the expertise that customers choose to compare the number of consultations and estimates provided in terms of each expert is hagieneun is difficult.

In addition, there are sites that offer counseling and quotation services to customers using bulletin boards, but since this method can be viewed by third parties, customers are careful that their sensitive and important information is exposed. Therefore, There is a possibility of lacking and experts do not want to expose their trade secrets, so there are superficial and formal shortcomings in the contents of answers, and there is an exaggerated advertisement or incentive advertisement targeting an unspecified majority. There is a drawback that it can be blurred.

Recently, there is a method to provide counseling and estimating service at 1: 1 using real-time call or mobile messenger service. However, there are many disadvantages in that it is not possible to connect due to absence of counselor or communication problem, and time constraint Therefore, there is a disadvantage that sufficient consultation is difficult to be performed.

SUMMARY OF THE INVENTION The present invention has been made in order to solve these problems, and it is an object of the present invention to provide a system and method for efficiently and efficiently comparing with a customer's request, Or by consulting and reviewing consultations and quotes received from other customer's specialists, or by chatting with other customers to help them choose one of their counseling and quotations, The objective is to provide a system and method that allows a professional to choose the right professional for his or her actual needs and an expert to maintain a trade secret at any time, have.

To achieve these objects and other advantages and in accordance with the purpose of the invention, as embodied and broadly described herein, there is provided a system for comparing and selecting a customer by himself / herself, And an operator server that operates a web site on the network and includes an input / output unit, a processing unit, a database (DB) unit, a chat unit, and a settlement unit.

Wherein the processing unit of the server confirms membership of a customer who accesses a web site on the network through a terminal and provides a customer code or a customer's login step; Receiving a consultation and a quotation request from a client terminal through a client's input / output unit on a consultation and quotation request web page of the client; Transmitting a message to the plurality of expert side terminals through the input / output unit that the processing unit of the server uses the mobile messenger service to request a consultation and a quote together with a corresponding web page link; Receiving an answer through an input / output unit according to a predetermined format from an expert side terminal connected to a corresponding web page on the network, the proxy code being represented by an expert code given by a processing unit of the server; Transmitting a message to the client terminal through the input / output unit that the processing unit of the server inputs a reply with the web page link using the mobile messenger service; Receiving a first browsing commission from the customer terminal connected to the web page through the payment unit of the server before the customer browses an answer; Displaying a plurality of experts' answers on the web site on the network to the customer terminal having paid the browsing fee; Browsing the answers received from the specialists of the customer and selecting one of the answers satisfying the request of the customer; If the customer can not select one answer suitable for his / her needs and wishes to view an answer received from another customer's expert, or wants to chat with another customer, the processing unit of the server transmits, Receiving a fee and a fee together in exchange for browsing and chatting; and when the user selects one answer suitable for his or her needs, The method comprising the steps of: receiving, by a payment unit, payment of an introduction fee before providing information of a specialist to the client terminal; and the processing unit of the server transmits to the client terminal, Expert information is displayed on the web site on the network, while mobile messenger service The steps for transmitting through the I / O; And the processing unit of the server transmits the customer information detected by the database unit to the expert side terminal through the input / output unit together with the corresponding web page link using the mobile messenger service With features,

  In a method for additionally helping a customer to compare and select a customer by himself / herself by the system, when a customer fails to select one suitable for his / her needs during consultation and quotation received from his / her expert, If the user wishes to view an answer received from an expert of another customer or wants to chat with another customer, the processing unit of the server receives the fee and the fee together from the customer terminal through the payment unit in exchange for browsing and chatting The processing unit of the server displays the response received from the specialist of the other customer to the customer terminal that has paid the fee and the fee together on the web site on the network, Providing a chat; Selecting one of the answers received from the experts of the customer after the reading of the answers of the other customers or after chatting with the other customers; When the customer selects one of the answers received from his / her expert, which is suitable for his / her needs, the processing unit of the server transits the introduction fee to the customer terminal through the payment unit before providing the information of the expert If the answer of the new expert according to the request of the customer is inputted, the processing unit of the server transmits the corresponding message to the client terminal using the mobile messenger service, A message indicating that a reply of a new expert has been input along with a link and displaying the answers of a plurality of experts on the web site on the network to the customer terminal connected to the web page is repeated and the process is repeated .

According to the present invention as described above, according to the request of the customer, it is possible to efficiently consult a plurality of experts through consultation with an expert, By presenting to customers, customers can browse anytime and anywhere and select a consultant or a quote that best suits their actual needs, that is, to select a specialist, and to acquire a potential customer as a real customer It provides an opportunity to

In addition, both customers and experts can request and answer inquiries and quotations via the Internet anytime and anywhere, thereby avoiding troublesome procedures and procedures, making them economical and efficient in cost and time.

In addition, both the customer and the expert are represented by the customer code and the expert code on the web site on the network, and the answers of the experts are input in a certain format of the secrets that only the relevant customer and the expert can see, Sensitive and important information of a customer who is at risk of becoming a victim and the trade secret of a professional can be protected and an exaggerated advertisement or an incentive advertisement against an unspecified majority can be avoided so that a truthful and highly informed consultation and estimation service can be achieved.

In addition, when a customer visits a consultation or quote from another customer's expert, or after chatting with another customer, he or she will compare the consultation and the quote received from his / her expert to help select a suitable one for their needs It is expected that some of the stresses caused by the desire to solve their problems or that are caused by situations in which the problems are not easily solved are also expected to be solved after the chat, thereby reducing unnecessary social costs due to stress .

1 is a system configuration diagram of the present invention;
2 is a block diagram of a database (DB)
Fig. 3 is an explanatory diagram of a face photograph standard for protection of portrait rights
Figure 4 is a flow chart illustrating the process of the present invention.

The experts mentioned in the present invention are experts in the fields of lawyers, patent attorneys, tax accountants, certified public accountants, certified intermediaries, lawyers, architects, management consultants, financial consultants, investment consultants, IT consultants, network consultants, Mobile specialists, professional doctors, etc. Korea National Statistical Office Classification Major Classification This refers to individuals or organizations belonging to 'experts and related workers' who have jobs or other professions that require counseling and estimates. This is a potential service goods buyer who wants to select one that is best suited to his / her needs after comparing and comparing counseling and quotations from a number of experts.

In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

In accordance with the present invention, after consulting a customer for a certain type of consultation and quotation so that the customer can easily compare from a plurality of experts through the Internet, And a quote and quotation received from a specialist of another customer, a consultation and a quote received from a specialist of the other customer can be presented to the customer who wants to compare the consultation and the quote, It provides a way for a customer to select one of the many answers he / she has received that is best suited to his or her needs.

In order to implement the business model of the present invention, as shown in FIG. 1, a system for comparing and selecting a customer by himself / herself according to the present invention includes a customer side terminal 10, an expert side terminal 20, The operator server 30 includes an input / output unit 31, a processing unit 32, and a database (DB) unit 33. The input / output unit 31 is connected to the operator side terminal 20 and the operator side terminal 20, A chatting unit 34 and a settlement unit 35, and operates a web site on the network.

The customer side terminal 10 refers to a mobile device or a computer capable of communication and the Internet and the expert side terminal 20 refers to a mobile device or a computer capable of communication and the Internet.

The input / output unit 31 of the server 30 performs a task of receiving / transmitting data to / from the client terminal 10 and the expert side terminal 20 connected to the website on the network.

The processing unit 32 of the server 30 may be configured to allow the client 30 to access a web site on the network via the customer terminal 10, The server receives the consultation and quotation request from the client terminal 10 through the input / output unit 31 of the server through the client's web page, The operation of storing the customer's membership information and the customer code given by the processing unit 32 in the database (DB) unit 33 and the operation of the expert who contracted with the operator server 30 received through the input / output unit 31 The operation of storing the registration information and the expert code given by the processing section 32 in the database (DB) section 33 and the operation of storing the account information of the specialists not contracted with the operator server 30 received via the input / To the database (DB) unit 33 Output unit 31 to the customer side 10 and the expert side terminal 20 by using a mobile messenger service and an operation of detecting information of a customer and an expert in the database (DB) Output unit 31 and a settlement unit 35 for receiving a response from the expert side terminal 20 connected to the web page on the network in a predetermined format, Side terminal 10 and a reply received from the expert side terminal 20 to the client side terminal 10 on a web site on the network and an operation of receiving a reply from the client side terminal 10 And performs a task of providing a chat between the client terminals 10 through the chat unit 34 in response to a chat request with the client.

The database (DB) unit 33 includes a customer database (DB) and an expert database (DB).

The customer database DB includes customer information (including membership information of a customer and a customer code assigned by the processing unit 32 of the server 30), and the expert database DB includes an operator server (Including an expert's registration information and an expert code assigned by the processing section 32 of the server 30) of the contracted expert with the contracted expert (including the email or mobile messenger account) .

The chatting unit 34 may be an operation for displaying a chat room in which a third party can not participate in a web site on the network to the client terminal 10 who wants to chat with another client, And performs a chat operation.

The settlement unit 35 may be configured to settle the fee by using electronic money or a small amount of mobile phone, card settlement, or account transfer, returning a portion of the fee to the customer, .

Hereinafter, preferred embodiments of a method for a customer to compare and select an expert on their own will be described in detail with reference to FIG. 2, FIG. 3, and FIG.

As shown in FIG. 4, the preferred embodiment of the present invention allows a processing unit 32 of the server 30 to approve membership of a customer who accesses a web site on the network through the customer terminal 10, A step of assigning a code or a customer's login step S300; A step S310 of the processing unit 32 of the server 30 receiving a consultation and quotation request from the customer terminal 10 through the input / output unit 31 on the web page of the customer, ; The processing unit 32 of the server 30 can provide a consultation and quotation request web page link to the plurality of expert side terminals 20 detected by the database (DB) unit 33 using the mobile messenger service, Transmitting a message indicating that the request for quotation is received (S320); The processing unit 32 of the server 30 receives the answer through the input / output unit 31 according to a predetermined format from the expert side terminal 20 connected to the corresponding web page on the network, Step S330; The processing unit 32 of the server 30 sends a message to the customer terminal 10 via the input / output unit 31 that a reply has been input along with the corresponding consultation and quotation request web page link using the mobile messenger service Transmitting (S340); A step S350 of the processing unit 32 of the server 30 to settle the browsing fee only once for the first time through the settlement unit 35 before the customer receives an answer from the expert; The step (S360) of causing the processing unit (32) of the server (30) to display the answers of a plurality of experts to the web site on the network to the client side terminal (10) A step (S370) of browsing an answer received from a plurality of experts displayed on a web site on the network by the customer and selecting one of the answers satisfying the request; When the client desires to browse the consultation and quotation received from the expert of another client (S372a) or to chat with another client (S372b) without selecting one answer suitable for his / her needs, the server 30 (S371) of receiving the fee and the fee as a payment for browsing and chatting through the settlement unit 35 (step S371), and to help the user to select one answer, If the user selects one answer suitable for the request, the processing unit 32 of the server 30 receives the introduction fee through the payment unit 34 before giving the information of the expert to the client terminal 10 S380), and providing the customer terminal (10) with the information of the expert detected in the database (33) after finishing the payment of the introduction fee (S390a); And transmitting the customer information detected in the database 33 to the expert side terminal 20 (S390b). In this case,

As shown in FIG. 4, a preferred embodiment of a method of additionally assisting in the present invention is a method for browsing answers received from a plurality of experts displayed on a web site on a network as described above, When the user desires to view a consultation and estimate received from an expert of another client (S372a) or chat with another client (S372b) without selecting one answer suitable for the request, the processing unit 32 of the server 30 (S371) receiving a fee and a fee together from the client terminal (10) in exchange for browsing and chatting through the settlement unit (35); The processing unit 32 of the server 30 displays the consultation and estimate received from the specialist of the other customer to the client terminal 10 having paid the fee and the fee together with the web site on the network S372a; Alternatively, the processing unit 32 of the server 30 may provide a chat with another customer through the chat unit 34 (S372b); (S373) after the customer browses the consultation and quotation received from the expert of the other customer or after chatting with the other customer, selects one answer suitable for his / her needs from the answer received from his / her expert; When the customer selects one answer, the processing unit 32 of the server 30 receives the introduction fee through the payment unit 35 before providing the information of the expert to the client terminal 10 (S330), or when the customer does not select one answer, a new expert's answer according to the customer's request is inputted (S330), the processing unit (32) of the server (30) A message indicating that a new expert's answer has been input along with a corresponding consultation and request web page link is sent to the customer terminal 10 in step S340, and the customer terminal 10 connected to the relevant page is informed (S360) of displaying the web page on the web site, and repeating the process.

The information of the customer inputted at the time of member registration in the customer member approval and the customer code application step (S300) includes the name of the customer, the password, the age, the sex, the resident number or the IP address, the mobile terminal communication number, Account, and the like.

The customer code is provided by the processing unit 32 of the server 30 and is used on behalf of the customer on a web site on the network to protect personal information and has a format of C- □□□□□, They have numbers (1 to 9) and alphabets (a to z) and are arranged sequentially from the left in the order of 'Arabic numerals and then alphabets'

In step S310, the server 32 of the server receives the consultation and quotation request from the client terminal 10 via the input / output unit 31, And a number of consultation and quotation requests are distinguished by serial number as "-N" (N is Arabic numerals) at the end of the customer code, and the contents of the consultation and quotation are received on the customer's web page. The user can set the standard of the photograph for the protection of the portrait and receive the photograph conforming to the standard, and the customer can input the condition of the expert whom he wants.

The standard of the facial region photograph for protecting the portrait right is as shown in FIG.

As shown in FIG. 3A, the entire face photograph blurred or erased the outline of the eye part, and the front photographs include the upper and lower chambers with a little empty space and the lower neck with the entire neck part. It is a photograph that the face is turned about 45 degrees from the front side to the side direction, and the standard is set to include a little empty space and two side rooms on one side, a little empty space on the opposite side of the whole ear and a neck portion downward on one side, The side photo is a photograph of the face turning about 90 degrees from the front side to the side direction. It has a slightly empty space upwards and both side rooms. One side has a little empty space opposite to the whole ear, and the lower side includes the whole neck portion downward. .

As shown in FIG. 3B, the frontal eye image is standardized to include two-thirds of the forehead and two-thirds of the nose in the lower part, and a part of both the ears in the both sides.

As shown in FIG. 3C, the frontal view of the nose portion is defined as the upper two-thirds of the forehead and a part of both pupils to the both sides and a part of the upper lip downward. It is a picture of the face turned about 45 degrees upward. Two-thirds of the forehead and one side of the forehead are arranged to include a part of the pupil and a part of the upper lip in the opposite side and a part of the upper lip in the opposite side. In the lateral direction, about 90 degrees face upward, two-thirds of the forehead and one side toward the two sides of the forehead, and the opposite side of the eye and the middle of the forehead, and a part of the upper lip .

Photographs of face parts, which are not specified in the drawing but which are not infringed by portrait rights, include the whole area in the photograph.

The condition of the expert desired by the customer himself / herself can be determined by a specific expert code, a profession field of an expert (required to be input), a detailed field of specialty, age, gender, career period as an expert, And the like.

The processing unit 32 of the server 30 sends a message to the plurality of experts detected by the database (DB) unit 33 by using the mobile messenger service that there is a consultation and a request for quotation together with the corresponding consultation and quotation request web page link It is also possible to send a message to the expert side terminal 20 not contracted as well as the expert side terminal 20 contracted with the operator server 30 in step S320 of transmitting the message to the operator server 30 .

2, the database (DB) unit 33 includes a customer database (DB) composed of customer's membership information and customer codes, a database (DB) for each expert who is contracted with the operator server 30 (DB) consisting of registration information, expert code, and account information (e-mail or mobile messenger account) of an expert not contracted with the operator server 30.

The customer's membership information includes name, age, resident number or ipin, gender, address, mobile terminal communication number, email account, mobile messenger account.

The expert's registration information includes name, age, gender, career duration, expert field, office or business name, office address, office phone number, mobile terminal communication number, mobile messenger account, email account, and the like.

The customer code is given by the processing unit 32 of the server 30 and has the form of C- □□□□□ and the five-digit □ denotes the values of Arabic numerals (1 to 9) and alphabets (a to z) And is arranged in order from left to right in the order of 'alphabet next alphabet', and is used on behalf of customers on web sites on the network to protect personal information.

The expert code is given by the processing unit 32 of the server 30 and has the form of P? -????, Where? Is a symbol indicating the professional field of the expert, □ has the values of Arabic numerals (1 ~ 9) and alphabets (a ~ z) and is arranged sequentially from left to right in the order of 'alphabet followed by Arabic numerals' .

In the contract terms of the operator server 30 and the specialist, the operator server 30 provides the information of a customer to the specialist, that is, introduces a customer, and the specialist, when the customer purchases the service goods, To the operator server 30 in the message of the customer's purchase of the corresponding service goods.

The condition for the processing unit 32 of the server 30 to detect the expert information in the database unit 33 is firstly received in step S310 of receiving a consultation and quotation request from the customer side terminal 10, If there is no such requirement, a customer who has an office in the same area (city, county, and county) as the customer's address in the professional database (DB) And based on the detection of an expert who has an office in the office of the customer and the other area (city, county, county).

The processing unit 32 of the server 30 receives a response from the expert side terminal 20 connected to the consultation and quotation request web page on the network in a certain format represented by the expert code assigned to the input / ), A certain type of answer in the step of receiving (S330) refers to the expert code (automatically input), age, sex, career period, expert field, office (city, , The method of solving the consultation contents, the process of solving the consultation contents, and the difficulty expected in the process, the expected result, the quotation, and the like, The business secrets can be guaranteed among experts who are engaged in sales activities.

The processing unit 32 of the server 30 notifies the customer of the input of the answer of the expert according to the customer's consultation and quotation request at step S340 by using the mobile messenger service, Request a consultation and a quote with a link to the web page and send a message that the expert's answer has been entered.

The processing unit 32 of the server 30 displays the answers received from the plurality of expert side terminals 20 on the web site on the network to the client terminal 10 connected to the corresponding web page The customer terminal 10 receives payment of the browsing fee only once for the first time in the step of receiving the browsing fee through the unit 34 (S350).

If the customer who has paid the browsing fee selects an answer suitable for his / her request after reading the answer received from the plurality of experts (S370), the processing unit 32 of the server 30 transmits the answer to the customer terminal 10 (S380) of receiving the introduction fee through the payment unit 34 before providing the information of the specialist to the user, the payment conditions are as follows: 1) The introduction fee paid by the customer is set as a 'certain percentage of the estimated price' , 2) When the customer purchases the service goods from the specialist within the next 3 months, he / she receives a discount rate of the quoted price from the specialist and 3) 4) If the customer intends to give up the purchase of the service goods within the next 3 months, the customer will receive a "certain percentage" of the referral fee paid And the processing unit 32 of the server 30 sends the purchase disclaimer message of the customer to the expert side terminal 20 using the mobile messenger service to cancel the introduction of the customer 5) When the customer purchases the service goods and places the experience story or the comment after the consultation contents are solved on the consultation and estimate request web page by writing or photograph, the customer receives a 'certain percentage' of the introduction fee paid.

 The processing unit 32 of the server 30 notifies the customer terminal 10 of the corresponding expert detected by the database (DB) unit 33 in step S390a of providing the expert information to the customer The information of the specialist to be provided may include a name, an office name or a business name, an office address, an office telephone number, a mobile terminal communication number, a mobile messenger account , An e-mail account, and the like.

The processing unit 32 of the server 30 transmits the customer information detected by the database unit 33 to the expert side terminal 20 in a message using the mobile messenger service in step S390b And the information of the customer includes a name, an age, a sex, an address, a mobile terminal communication number, a mobile messenger account, and an e-mail account, and also transmits a link to the consultation and quotation request web page.

If the customer does not select one answer suitable for his / her needs after reading the answer received from the plurality of experts (S370), the consultation and quotation received from the expert of the other customer is read (S372a) and chat with another customer (S372b The processing unit 32 of the server 30 receives a fee and a fee from the customer terminal 10 through the payment unit 35 in step S371, , And the remaining part is paid to the other customers at an expense.

In step S372a, the processing unit 32 of the server 30 requests the customer terminal 10 to download the consultation and estimate received from the specialist of the other customer, Consultation and quotation from the experts in the web site on the network.

In step S372b, the processing unit 32 of the server 30 transmits a chat message to the client terminal 10 via the chat unit 34, A chat room which can not participate in a chat room is opened on a web site on a network and all the participating customers are represented by a customer code so that personal information is protected while chatting using a mobile messenger service.

After the customer who has paid the fee and the fee has consulted the consultation and estimation received from the expert of the other customer (S372a) or chatted with the other customer (S372b) The processing unit 32 of the server 30 proceeds to step S380 of receiving payment of the introduction fee through the payment unit 35 before providing the information of the expert to the client side terminal 10 , The processing unit 32 of the server 30 notifies the client terminal 10 of the connection to the client terminal 10 with a corresponding web page link (S330) A message indicating that a new expert's answer has been input is sent (S340), and a plurality of experts' answers are displayed on the web site on the network to the customer terminal 10 connected to the web page The process returns to step S360, and the process is repeated.

It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. It is obvious to those with skill. It is therefore intended that such variations and modifications fall within the scope of the invention as defined by the appended claims. .

10; A customer side terminal 20; Expert side terminal
30; An operator server 31; The input /
32; Processing unit 33; The database (DB)
34; A chat section 35; Payment department

Claims (12)

It is composed of a client side terminal capable of internet, an expert side terminal capable of internet access, and an operator server connected to the customer side and the expert side terminal through the Internet. The operator server operates a web site on the network, And a database (DB) unit, a chat unit, and a settlement unit. The system of claim 1, wherein the database (DB)
A customer database (DB) storing customer information (including membership information of a customer and a customer code assigned to the client by the processing unit of the server) received and stored by the input / output unit of the server, (Including an e-mail or a mobile messenger account) of an expert who has not contracted with professional information of a contracted professional (including expert registration information and expert code assigned to the expert by the processor of the server). And an expert database (DB) The server of claim 1, wherein the chat portion of the server
When chatting between client terminals, it displays a chat room where a third party can not participate in a web site on the network. By displaying all the participating customers with a customer code, it is possible to chat using the mobile messenger service while protecting each customer's personal information . A method for comparing and selecting a customer by himself / herself with the system of claim 1,
The input / output unit of the server receives the membership information of the customer from the client terminal connected to the web site on the network, and the processing unit of the server approves the membership of the customer who accesses the website on the network, Step or login step;
Receiving a customer's consultation and quotation request from a customer terminal connected to a web site on the network through the input / output unit of the server, the customer's web page being represented by a customer code;
The processing unit of the server transmits to the plurality of expert side terminals detected by the expert database (DB) using the mobile messenger service a message indicating that there is a consultation and an estimate request along with the corresponding web page link;
The processing unit of the server may receive an expert's answer according to a certain format through an input / output unit from an expert side terminal connected to a corresponding web page on the network,
The processing unit of the server transmits a message that a reply of an expert is input together with a corresponding web page link to the client terminal using the mobile messenger service;
The processing unit of the server receiving the inquiry fee for the first time only through the payment unit before displaying the reply received from the expert side terminal to the customer side terminal on the web site on the network;
The processing unit of the server displays the answer received from the expert side terminal to the customer terminal after completing payment of the browse fee on the web site on the network;
Browsing an answer received from a plurality of experts displayed on a web site on a network and selecting one answer among the answers from the plurality of experts displayed on a web site on the network;
If the client fails to select one answer from the plurality of experts, the processing unit of the server transmits the consultation and the estimate received from the other client to the client side terminal on the website on the network Before receiving a chat with another client through a chat or a chat, the user is required to pay a fee and a fee through a settlement unit in exchange for browsing and chatting.
If the customer selects one answer from the plurality of experts, the processing unit of the server receives the introduction fee through the payment unit before providing the information of the expert to the customer terminal However,
The processing unit of the server detects the information of the specialist in the expert database (DB) to the customer who has paid the introduction fee, and displays the information on the web site on the network to the customer terminal and simultaneously transmits the information using the mobile messenger service
The processing unit of the server detects the information of the customer in the customer database DB and transmits the information to the expert side terminal together with the corresponding consultation and estimate web page link using the mobile messenger service;
The method comprising the steps < RTI ID = 0.0 > of: < / RTI > A method for providing additional assistance in a method of comparing and selecting a customer by himself / herself by the system of claim 1,
If a customer can not select one answer from his / her expert request from a large number of experts and wants to view counseling and quotation received from another customer's expert or chat with another customer, When desired, the processing unit of the server displays the consultation and quotation received from the expert of the other client to the client terminal before displaying the web site on the network, or before the client provides the chat with the other client terminal through the chat unit, Receiving the fee and the fee together through the settlement unit in exchange for the fee;
The processing unit of the server displays a consultation and an estimate received from a specialist of the other customer on the web site on the network to the customer terminal that has paid the fee and the fee together; or,
The processing unit of the server may provide a chat with the other customer's terminal through the chat unit to the customer's terminal that has paid the fee and the fee together;
After the customer reads the consultation and quotation received from the expert of the other customer, or after chatting with the other customer, he / she reviews the answers received from his / her various experts and selects one answer among them step;
If the customer selects one of the answers received from his / her expert, the processing unit of the server, before providing the information of the expert to the client terminal, To a payment receiving step,
If the customer does not select one of the answers received from his / her expert and selects an answer suitable for his / her request, if the answer of the new expert according to the request of the customer is input, the processing unit of the server A message to the customer side terminal indicating that a reply of a new expert has been inputted along with the link is received and the customer side terminal connected to the corresponding web page on the network is informed to the customer side terminal having finished the browsing fee payment The step of displaying the received answer on the web site on the network,
A method for comparing and selecting a customer by himself / herself, characterized by repeating the process.
The information processing apparatus according to claim 1,
The customer and the expert who access the website on the network through the customer terminal and the expert side terminal are represented by the customer code and the expert code to protect the personal information of the customer and the expert.
. The information processing apparatus according to claim 1,
The customer is able to request a condition of an expert desired by the customer in a step of receiving a consultation and a quote request from the customer terminal connected to the web site on the network through the input / output unit of the server to the customer's web page . The information processing apparatus according to claim 1,
When a consulting and quotation request is received from a customer terminal connected to a web site on the network through a client's web page through the input / output unit of the server, when the face image is included in the consultation contents, And receives a photograph adapted to the standard. The apparatus of claim 1, wherein the processing unit of the server
In the step of sending a message indicating that there is a consultation and a request for quotation together with a link to the consultation and quotation request web page to a plurality of expert side terminals using the mobile messenger service, a message is sent to the contractor side terminal contracted with the operator server, And sends a message to the contract-side terminal, which is not contracted, to induce a contract with the operator server. The information processing apparatus according to claim 1,
In the step of receiving a response from the expert side terminal accessing the corresponding web page on the network in response to a message that the consultation and quotation request web page link is provided with the mobile messenger service, A plurality of consultations and quotations can be easily compared with each other, and an answer is received according to the format through the input / output unit of the server. The information processing apparatus according to claim 1,
When a customer selects one of the consultation and quotation received from a plurality of expert side terminals and selects one suitable for his / her needs, a part of the introduction fee in the step of receiving the introduction fee through the settlement unit before providing the information of the expert to the client side terminal And has a payment condition that can be returned to the customer. The information processing apparatus according to claim 1,
When a customer wishes to view a consultation and quotation received from another customer's expert side terminal or wants to chat with another customer, the customer and the terminal receive the fee and the fee together from the customer terminal through the settlement unit In the step, a portion of the settlement amount is paid to the operator as a fee, and the remaining part is paid to the other customer as an expense.

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