KR20150013377A - Real time reservation system - Google Patents
Real time reservation system Download PDFInfo
- Publication number
- KR20150013377A KR20150013377A KR1020130088344A KR20130088344A KR20150013377A KR 20150013377 A KR20150013377 A KR 20150013377A KR 1020130088344 A KR1020130088344 A KR 1020130088344A KR 20130088344 A KR20130088344 A KR 20130088344A KR 20150013377 A KR20150013377 A KR 20150013377A
- Authority
- KR
- South Korea
- Prior art keywords
- store
- information
- time
- reservation
- coupon
- Prior art date
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
Abstract
The present invention relates to a discount coupon issue and reservation system reflecting a real-time store situation, wherein a plurality of store servers and a store management server are connected via a network
Wherein the store server includes a real time search unit for checking a serviceable serviceable quantity of a store and an information input unit for sending reservation information including discount information to a store management server, A reservation quantity calculation module for calculating the reservable quantity using the serviceable quantity and a reservationable information providing module for combining the location information of the user and the store information on the basis of the reservationable quantity to create the reservationable information, And transmits the generated coupon to the user.
Description
The present invention relates to a discount coupon issuance and reservation system that reflects a real-time store situation.
The present invention relates to a discount coupon issuance and reservation system that reflects a real-time store situation. Currently discount coupons and free coupons are available in various ways, such as discounting the cost of the service or offering it free of charge. However, these coupons can be largely divided into online coupons and offline coupons. These coupons in the form of tickets are provided in the form of discount coupons or gift coupons at retail stores. On the other hand, in the case of on-line, a coupon is posted on a web site, and a user downloads it and prints it or stores it in a mobile terminal.
Furthermore, due to the development of mobile technology, when a mobile terminal such as a smart phone is located in a certain area, a technique of providing a discount coupon to a mobile terminal in a store in the corresponding area is proposed. Also, discount coupons are purchased through social commerce such as Ticket Monster or Kupang. In addition, discount coupons provided through on-line, offline, or mobile technologies generally include discount time zones and discount rates, which may result in different discount rates depending on the time zone.
In this regard, the store sales system is a system that intensively manages sales information by recording information about sold products immediately at the time of sale. It is a comprehensive sales management system to connect the order processing system of the store and the manager's main computer online to integrate, analyze and evaluate the sales point information in real time to double the future customer responsiveness. As such a store management system, an application such as a "shop management system" filed in Korean Patent Application No. 10-2011-0029307 has been disclosed. Although the above application has a simple structure for connecting a plurality of customer terminals to a store system, it plays a key role in enabling the store automation of the retail service industry such as a department store banking bookstore and the like, and it is possible to systematically manage various sales information, And it is possible to maintain a proper amount of inventory.
In addition, data of the collected store management system can be used to analyze the sales trends of new products and promotional products, trends of popular and commodity products, sales trends with similar products and competitive products, analysis by purchaser customer, Correlation analysis, other display conditions, and mass media advertising effects, and can establish a production plan sales plan advertisement plan.
However, such a plan is a long-term plan based on a long-term in-board game, and it is difficult to respond to short-term changes in near real-time.
In addition, the store management system (or POS system) that started from the distribution management system has been rapidly spreading to the restaurant industry recently, helping the store management easily. In the lodging business, it is called the room management program, It helps to manage the store.
However, small and medium-sized food stores only record the amount of tables and sales by table, allow customers to calculate when they go out, record their sales data, and help managers to easily identify the data It is not easy to plan and implement marketing plans or promotions by using Lee Jung. In the hospitality industry, the status of the guests' entrance and departure, and monthly sales data, etc., are limited. In other words, unlike large stores, it is not easy to set up a sales plan or a marketing plan even with sales data.
In addition, generally, the reservation service confirms the date and the time of visit and confirms the intention to use the service by visiting the reserved time, so that the store manager guarantees the sales at a future point in time, It is a service that benefits both the store manager and the consumer because there is nothing that can not receive the service.
Such a reservation service can be started not only from offline but also online, starting from a service for making a reservation through a telephone call in the past, and now a service for making a reservation through a mobile device such as a smart phone has appeared.
A typical example of online booking service is a reservation service for restaurants such as 'Open Table' in the US and 'Poing' in Korea. When you select the desired conditions and atmosphere (such as classification or price budget of restaurants) After the reservation is made, the shop will visit the store at that time and use the service.
The feature of the above online reservation service is that the convenience of the consumer is emphasized by making it possible to search for the service which was reserved through the existing telephone and to understand the atmosphere without going to the store while viewing the contents of the photographs.
However, in the general restaurant business, the above reservation system is not applied, but it is difficult to reflect the temporary store situation, and when the consumer is crowded, it can be rapidly crowded. If you are not staying in a reserved room, you have to return it when a non-reserved guest comes in to find a seat, but you can not predict whether the booked customer will come or not.
Another example of online reservation service is ticket reservation system such as the theater. If you want to watch movies starting at the desired time, many audiences will be crowded, Only a customer who pre-purchased a movie ticket through a booking system will visit the theater before the scheduled time without using the ticket box to use theater services.
However, since the reservation system of the theater and the like has a certain start time and a running time, it is hard to become a reservation system that reflects a store situation in which user's accesses frequently change
Another reservation system is a reservation system for a relatively large-sized lodging business such as a hotel. Especially hotels and others will set a schedule for business or travel, so most of them will get a discount ticket through the reservation and use the hotel. The discount coupon is a coupon, a gift certificate, a discount coupon, or a reservation number made up of letters, numbers or QR codes.
However, in small and medium sized hospitality business, the reservation system in a hotel such as the hotel where most of the guests who do not make a reservation is mostly used is not appropriate because the room sale is usually performed improperly, and it is not actually used much. Also, in the reservation system of such a hotel, if a reservation is made on the same day as a customer, there is an inconvenience that a reservation can not be refunded when a reservation is canceled or a refund fee must be paid.
In addition, consumers may visit small or medium-sized restaurants and restaurants in an unplanned situation. In the case of a busy weekend, there may be a large demand from consumers in preparation for the supply of food and lodging. In such a situation, There is a need to check whether there is a table on the telephone or an empty room.
That is, in an environment where it is difficult to predict the number of guests in real time, such as hotels, restaurants, and the like, there is a disadvantage that it is difficult to use the conventional management program other than simple sales management.
Especially, even if the discount coupons are issued by predicting the time and the time when the usage rate of the customer is increased, it is difficult to predict the customer's demand and to issue coupons, and it is difficult to issue coupons because the real- There were many cases where it was difficult to use.
That is, the discount coupons including the online coupons and the offline coupons are distributed to users in a state in which the real-time operation status of the discount time zone store is not reflected. Therefore, when the store is a restaurant, When the number of empty tables is five and the number of guests who are more than the number of guests who can cover the empty table by five is in the discounted time period, the guests other than the guests who are seated in the empty table must wait until the place There is a problem that the discounted time may be elapsed while waiting and the discounted benefits may not be obtained.
In addition, in order to issue a discount coupon, on average, the customer may select a lot of time to visit the customer with a discount coupon at that time. Normally, this is because the coupon was issued in anticipation of the average situation. If there are big sporting events such as the World Cup, there are vacations, competitors are born, and there are always vacant seats at the same time on the weekends, or there are cases where the guests are not available due to unknown reasons.
In addition, when a group reservation customer suddenly makes a puncture or a group reservation customer leaves a store earlier than expected, there is often no way to receive more customers. However, it is impossible to immediately cope with such a sudden change in the system in which coupons are conventionally issued. Even in the case of social commerce, which is widely used online, the real-time coupon issuance service is not provided in case of such a case.
In addition, if a customer is busy with a special reason in a store, there may be cases where a discount coupon is not received at a discounted price
Disclosure of Invention Technical Problem [8] Accordingly, the present invention has been made to solve the above problems, and it is an object of the present invention to provide a system in which a discount coupon is issued in real- .
In general, the store management system has the store management function that grasps the quantity that can be serviced by the store manager in the aspect of store management, or the financial management function that grasps the sales data of the past, whereas the reservation system is currently operated by the store manager The object of the present invention is to provide a reservation system that makes available reservations for temporary marketing and promotion by utilizing data currently being volatted such as the serviceable quantity (the number of empty tables, the number of empty rooms, etc.) do.
On the store side, the store manager can easily set up the ratio of the number of stores available in the store through the store management system and set the conditions for reservations at the store. This allows the consumer to view the contents of the store and make simple mobile reservations. And to provide a reservation system that includes instant marketing concepts.
In addition, since a short cancellation time is given, it is possible to make a reservation in accordance with the changing situation of the store, and it is possible to immediately feedback on how long the booked customer will arrive by using the quick discount ticket, We want to provide a reasonable reservation system that can be applied to hospitality business.
On the consumer side, since it is possible to confirm whether there is a place using the mobile terminal, it is promised to visit within a certain period of time (actually within one hour) without visiting the store where the consumer wants to use So that they can go directly to where they can get services without visiting multiple stores.
The problems to be solved by the present invention are not limited to the above-mentioned problems, and other matters not mentioned can be clearly understood by those skilled in the art from the following description.
In order to achieve the above object, the present invention provides a discount coupon issuing and booking system reflecting a real-time store situation,
A plurality of store servers and a store management server are connected through a network
Wherein the store server includes a real time search unit for checking a serviceable serviceable quantity of a store and an information input unit for sending reservation information including discount information to a store management server, A reservation quantity calculation module for calculating the reservable quantity using the serviceable quantity and a reservationable information providing module for combining the location information of the user and the store information on the basis of the reservationable quantity to create the reservationable information, And a coupon issuing unit for generating a coupon from the reservationable information and transmitting the coupon to the user.
The serviceable information retrieved in real time by the real-time retrieval unit may be stored in the real-time serviceable information DB of the store management server.
The coupon issuing unit may issue a coupon to a user within a certain distance from the position of the service providing store.
The information input unit receives the discount schedule of the store and transmits it to the store management server and stores the discount schedule in the discount information DB. When the store management server meets the conditions of the discount schedule, the information input unit issues the coupon to the user by issuing a coupon .
The coupon issuance related information input through the information input unit may be a signal for notifying when the coupon issuance related information is different from the retrieved contents through the real time retrieval unit.
The store server may further include a coupon checking unit to check whether the coupon used by the user matches the contents of the reservation information DB of the store management server.
The reservation quantity calculation unit may be to issue a coupon within the serviceable quantity in the real-time serviceable information DB.
The real-time searching unit may receive a signal transmitted from an article paid to a user in a facility used by the user to check the real-time service quantity.
The article paid to the user may be an article containing a room key, a microphone, and a signal chip.
The reservation information DB may further include coupon usable time information, and the store management server may notify the user terminal of the usable time until the usable time reaches a predetermined time interval.
The store management server may immediately include a coupon issuing unit to issue a coupon within a quantity capable of real-time service to the discount information immediately inputted from the information input unit of the store server even if the shop management server is not included in the discount information DB.
The store management server may transmit the information for discount reservation to a separate web server so as to reserve the reservation.
With the above-described configuration, it is possible to provide a coupon that can be reserved and serviced in real time.
1 to 11 are views for explaining an embodiment according to the present invention.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will now be described in detail with reference to the accompanying drawings. 1 is a diagram showing an embodiment according to the present invention.
In general, a store management system (or a POS system) is a management system for selling and analyzing information by inputting distribution information such as items, prices, and quantities into a computer at a retailer's store. A store management system for a store selling merchandise receives sales information by contacting a unique mark or barcode reader (i.e., a scanner) printed or attached to a merchandise wrapper. The distributor can implement the product management and business automation by grasping the sales trend from time to time based on the above sales information, maintaining the inventory at an appropriate level, and expanding the shelves of well-sold products.
In addition, in the restaurant business or accommodation business, which has been spreading recently, the store management system not only not only notifies the sales at the time of completion of sales, but also realizes the situation of the store, for example, Are used to make store management easier.
In particular, the store management system installed in the catering and hospitality industry is used not only in large stores, but also in small and medium sized restaurants and hospitality businesses. However, small- and medium-sized hospitality and catering establishments are not equipped with human resources compared to large-sized stores, and thus they are not available for marketing or price promotions.
The present invention provides a mobile reservation system including a momentary marketing concept utilizing a store manager who is in charge of a store manager of a store management system program installed in a user terminal installed in a store but uses data that is not stored.
The present invention relates to a store management system installed in a restaurant and a catering establishment to grasp a quantity available for sale or service in a store in real time and to calculate a reservation quantity of a sale item based on reservation condition information set by the user in accordance with the real- And at least one discount voucher for the goods is issued and provided on the network.
Figure 1 shows an embodiment according to the invention. 1 is a diagram illustrating a configuration of a reservation system including an instant marketing concept using information of a store management system in the present invention. And a
The
2 shows another embodiment, in which the
Therefore, the store manager directly inputs through the
Since it is necessary to reflect the real-time store situation in order to grasp and process the information on the number of empty rooms and empty tables available for the real-time service, it can be transmitted to the store management system server every predetermined time (10 to 60 seconds) You may renew at any time as new information changes without notice. In addition, in order to maintain the stability of the system, the update is continuously performed at a predetermined time, and even if a predetermined period of time is not elapsed, it can be renewed whenever the information is newly changed.
3 shows a configuration of a store management server and a store server according to the present invention. The store management server includes a coupon issuing unit for issuing a coupon, a reservable information providing unit for providing reservable information to the user, a reservation quantity calculating unit for calculating a serviceable and reservable quantity, a payment unit for payment, And an instant coupon issuing unit for issuing.
In addition, the store server includes an information input unit for inputting information including reservation related information, a real-time search unit for grasping a serviceable quantity in a store, an input / output unit for exchanging information through a network, And a coupon verification unit.
In addition, the
At this time, the store management system server may operate a mobile application and a web site to post at least one reservationable information about the goods in real time. Accordingly, the consumers can check the store situation without using the store by making a reservation of the desired store on the mobile application or the web site, downloading the discount voucher, and checking the reserved voucher in the store related to the reservation.
In addition, the store management system server may be connected to the at least one mobile user terminal (not shown) connected to the access point through a wireless network formed by an access point responsible for wireless communication for an area within a certain radius from the store location, At least one reservationable information for the goods may be transmitted to the mobile terminal, and a reservation discount may be provided when the reservation is made through the mobile terminal.
FIG. 3 shows a configuration diagram for providing a service according to the present invention. The store terminal includes an
The real-time retrieval unit 22 is for real-time monitoring of the store situation. The real-time retrieval unit 22 stores a number of unoccupied tables and information (such as the number of people seated for each table) .
In the case of a lodging establishment, it is possible to check whether the key given to each room is plugged into the key box of the room and check whether or not the room is used. In addition, when the guest comes, the user can immediately input whether or not to use the room and the table through the
Since the real-time situation may change when a guest moves or moves, the real-time searching unit 22, when sending empty room or empty table information to the
In addition, the real-time search unit keeps track of the store situation at regular intervals and always has updated store situation information.
In addition, when reflecting the store situation in real time, the
For example, if you are booking within 30 minutes and you are within one hour, you may be able to add additional discounts to your conventional discounts, or you may be able to provide separate service items (alcohol, beverages, etc.). In addition, coupons issued for real-time use are available only for the available time because the available time is set, and can be issued in real time and used in real time.
Such real-time reservation is impossible with conventional discount coupon issuing system, so that it is possible to grasp the situation of the store at all times in real time and to provide a coupon applying the discount rate suitable for the buried situation. If a sudden cancellation of a reservation results in a vacant store, you may be able to offer more discount coupons, or if you do not have a lot of vacancies in the store, you can avoid issuing coupons.
Most of the coupons issued for the industries providing services in the social commerce service currently used are those used by people living near the coupon publishing business, and even in the case of small businesses, It is enough for users in the business area.
For this purpose, the store management server may use the GPS information embedded in the user terminal.
The store
The number of coupons that can be issued by the real time retrieval unit of the store server is calculated and the manager of the store subdivides the conditions such as the use time, the reservation time, the number of vacant seats, the number of passengers, The store
In addition, the store
The issued coupon can be provided to the user terminal through the separate web site or the store
In addition, the
Also, since the coupon calculates the serviceable quantity in real time when the coupon is issued, the available time of the coupon can be added as a condition so that the real-time service can be performed, and the content can be stored in the reservation information DB .
In addition, the store management server notifies the user of the remaining available time of the coupon every predetermined time, so that the coupon is not expired without being used.
Specifically, when the system according to the present invention is used in a restaurant industry, the store server receives the number of available tables or checks it by itself and transmits it to the
FIG. 4 is an example of a terminal used in a store server. FIG. 5 shows a form in which necessary information is processed and sent to a store management system server based on table order information.
6 shows an example of issuing another coupon based on the table occupancy information. The name of the company, the total number of tables, the number of reservation tables, the application time, the discount rate, and the like. Fig. 7 shows an example of the karaoke system.
The information of FIG. 5 can be processed by a program to be transmitted to the store management system server if the store management program is installed and used in a user terminal, and when the store management program is used through an ASP (Application Service Provider) A store management system that directly manages a store management program can process information input through a store server.
Information on the ratio of performing the reservation service compared to the entire table may be determined as a ratio of applying the service to the total number of tables, and the service ratio of the total table may be determined as a percentage.
Information on the discount rate of the information may include real-time information according to the number of empty tables (number of rooms) at the time of transmitting the information, and discount rate for instant marketing through discount.
The information on the discount rate may be information such as 1 + 1 promotion of a specific product or provision of an additional service as well as a discount to provide a better service to a customer through a specific promotion.
Also, the information on the discount rate does not include the discount rate but may be provided only through real-time reservation through provision of simple information.
The information on the application time does not mean that the reservation is performed unconditionally within the application time by performing the on-off function of the setting. For example, if the quantity set within the application time is not full, the reservation will be continuously made from 2:00 pm to 5:00 pm. However, if the table is larger than the target quantity, the time automatically becomes meaningless The reservation function is automatically turned off.
The contents of the input of the reservationable information and the transmission of the information and the calculation of the reservable quantity according to the quantity of information in real time service may be as follows.
Reservable quantity (
) Is the total number of tables ( ) And the reservation condition setting information of the manager ( ), The number of tables in use ( ), The quantity reserved through this system ( ).
: Availability
(Fluctuation value,
And ≪ / RTI >: Total number of tables
(Fixed value)
: Percentage set by store
(Fixed value, change only when changing store stock setting information)
: Number of tables in store
(Variable value, Quantity that varies from time to time according to the store situation,
Vary from time to time depending on the value)
: The quantity of the voucher that was booked through this system
(Fluctuations, fluctuating from time to time depending on the quantity reserved via mobile)
Reservable quantity = (total number of tables * administrator setting ratio) - (number of tables in use + quantity reserved by this system)
The reservable quantity is calculated by multiplying the total number of tables by the ratio set by the administrator, and calculating the quantity by subtracting the number of tables in use at the time of calculating the quantity and the quantity determined by reservation through the present system.
The calculation for the quantity is performed instantaneously when the quantity of the real-time service (total number of tables - the number of tables in use) is transmitted through the merchant terminal, and immediately calculates when the quantity reserved through the system is changed.
According to the calculated available reservable quantity, the number of reservable items, the location information of the store, the discount rate, the usage conditions, the reservation product information, and the like are displayed on the consumer mobile. When the customer receives the purchase transaction intention, the payment is made according to the known payment procedure and the barcode or unique discount number is provided to the user terminal.
In addition, when the consumer receives the purchase transaction intention indication and receives the discount notice from the time when the transaction indication is input, the discount ticket is issued, and when the allowable time passes, the reservation is automatically confirmed and can not be canceled.
The reception of the purchase transaction from the consumer may be a credit card settlement, a mobile phone charge settlement, or an uninitialized settlement settlement which is generally performed through mobile, but it may be that the input device of the consumer terminal receives a doctor's indication through information input, The method of receiving the purchase transaction intention from the supplier is not limited.
At this time, the discount ticket is issued based on the reception time point of the purchase intention of the consumer. The feature of the discount ticket is valid only until a specific time based on the time of issuing the discount ticket. Because it needs to reflect the immediate burial situation, it will be given from 10 minutes to 1 hour for a short time. However, this is not a limitation as it may vary depending on the type of business to be applied and the store situation.
8 is a diagram illustrating a mobile discount voucher issued according to the present reservation system.
In the case of an affiliated store utilizing the service of the present invention, it is also possible to instantly issue the discount voucher according to the discount voucher reflecting the store situation, and to immediately grasp the feedback of the cancellation or refund of the consumer. It is possible to make an instant reservation in a better condition than the unfavorable condition of < RTI ID = 0.0 >
Issued coupons can be confirmed at any time through the reservation information DB. In individual stores, coupons can be confirmed through means such as keyboard / barcode reader / QR code reader / NFC.
Figures 9.10 and 11 show a configuration example in the case of a concrete implementation. 10 shows a merchant terminal corresponding to a store server and a room management program server corresponding to a store management server. The merchant terminal sets a real-time reservation condition and sends it to the room management program server. The room management program server stores a real- And stores the reservation condition for the vacant room in the reservation condition information DB so that the reservation information is transmitted to the user by referring to the merchant information and the user's location information in the merchant information DB, DB and compares the reservation information of the reservation information DB of the room management program server with the reservation information of the room management program server when the user confirms the coupon at the store.
FIG. 9 shows a combination of a room management program server and an advertisement reservation site which a user makes a reservation. FIG. 10 shows a case where the POS system server receives the real-time room vacancy information from the store and transmits it to the advertisement reservation site server, It is done to run on another server. The store information input from the merchant is transmitted directly to the advertisement reservation site server, and the reservation site server receives the vacant room information only from the POS system server, processes the reservation work, and also processes the coupon confirmation. 11 shows an example of inputting reservation conditions in real time. Since the reservation information DB includes the available time information of the coupon, it can be confirmed whether or not the reservation is made at the time of coupon confirmation (voucher confirmation) and whether or not the coupon is currently available.
11: store server 12: store management server
13: user terminal 14: reservation system server
21: Information input unit 22: Real-
23: input / output unit 24: coupon verification unit
Claims (12)
A plurality of store servers and a store management server are connected through a network
The store server
A real-time search unit for checking the serviceable serviceable quantity of the store
And an information input unit for sending reservation information including discount information to the store management server
The store management server
A reservation quantity calculation unit for calculating the reservable quantity using the reservation information transmitted from the store server and the serviceable quantity;
A reservable information providing module for creating reservable information by combining the location information of the user and the store information on the basis of the reservable quantity,
A coupon issuing unit for generating a coupon from the reservationable information at the request of the user connected through the network and transmitting the coupon to the user
Discount coupon issuance and reservation system that reflects real-time store situation, including
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
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KR20170050193A (en) * | 2015-10-29 | 2017-05-11 | 에스케이플래닛 주식회사 | Reserve-related benefits delivery system, and Method thereof |
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
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KR20170050193A (en) * | 2015-10-29 | 2017-05-11 | 에스케이플래닛 주식회사 | Reserve-related benefits delivery system, and Method thereof |
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Date | Code | Title | Description |
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WITN | Withdrawal due to no request for examination |