KR20140142387A - System and method for managing electronic waiting ticket - Google Patents

System and method for managing electronic waiting ticket Download PDF

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Publication number
KR20140142387A
KR20140142387A KR20130062455A KR20130062455A KR20140142387A KR 20140142387 A KR20140142387 A KR 20140142387A KR 20130062455 A KR20130062455 A KR 20130062455A KR 20130062455 A KR20130062455 A KR 20130062455A KR 20140142387 A KR20140142387 A KR 20140142387A
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South Korea
Prior art keywords
waiting
request information
issuing
queue
information
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KR20130062455A
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Korean (ko)
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박재훈
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(주)비이인터렉티브
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Publication of KR20140142387A publication Critical patent/KR20140142387A/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
    • G06F3/041—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance

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  • Accounting & Taxation (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
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  • Development Economics (AREA)
  • General Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Technology Law (AREA)
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  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
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Abstract

According to the embodiment of the present invention, it is possible to determine a reasonable waiting sequence as a waiting list in relation to an offline user, while making the waiting convenience of the online users easy. To this end, an embodiment of the present invention is directed to an electronic waiting operation system for issuing a waiting queue number, comprising: receiving first waiting waiting request information based on a touch input signal of a first waiting waiter; Issuing a first electronic coupon corresponding to the request information, receiving second coupon issuance request information from the short-range communicable local communication terminal of the second internal courier and sending a second electronic coupon based on the received second coupon issuance request information An issuer issuing unit; A short range communication unit for receiving the second at least one issuance request information through the short distance communication with the short range communication terminal; A waiting queue generating server for receiving the third waiting queue issuing request information from the mobile terminal of the external waiting party based on waiting information including the waiting queue number information and issuing a third waiting queue corresponding to the received waiting queue issuing request information; And the first to third wait issue request information, determines a wait wait number corresponding to each of the first to third wait conditions, based on the received time information of the first to third wait issue request information, And a waiting number control unit for transmitting the waiting waiting time to the waiting queue issuing unit and the waiting queue generating server.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system and a method for operating the same,

The present invention relates to a electronic ticketing system. More particularly, the present invention relates to an electronic waiting system operating system and its operating method that can be applied to various waiting queue issuing environments in consideration of individual aspects of waiting convenience.

Existing electronic coupon issuance system has a problem in that it is not practical to merely provide an electronic waiting number through a wireless system or to obtain a simple order number by acquiring information and to provide one-sided information through the acquired information.

As a result, we have only provided a standard electronic scheduling system that can not be used easily in real life because of ignoring the waiters, that is, the user 's sex, age, etc.

Therefore, there is a need for an electronic waiting list management system that can be operated both online and offline considering the diversity of waiters.

SUMMARY OF THE INVENTION The present invention has been made in view of the above needs, and it is a first object of the present invention to provide an electronic waiting management system and a method of operating the electronic waiting waiting management system, .

The second object of the present invention is to improve the efficiency of work processing such as time saving for the online users by reflecting the reservation time considering the movement time and the like on the basis of the location information of the online users, And a method of operating the same.

According to another aspect of the present invention, there is provided an electronic waiting list management system for issuing a waiting list number, comprising: a receiving unit for receiving a first waiting queue issuing request information based on a touch input signal of a first internal waiting queue, To issue second electronic acceptance request information from the short-range communicable local-area communication terminal of the second internal waiter, and to issue a second electronic acceptance request based on the received second atmospheric issuance request information A waiting list issuing unit; A short range communication unit for receiving the second at least one issuance request information through the short distance communication with the short range communication terminal; A waiting queue generating server for receiving the third waiting queue issuing request information from the mobile terminal of the external waiting party based on waiting information including the waiting queue number information and issuing a third waiting queue corresponding to the received waiting queue issuing request information; And the first to third wait issue request information, determines a wait wait number corresponding to each of the first to third wait conditions, based on the received time information of the first to third wait issue request information, And a waiting number control unit for transmitting the waiting queue number to the waiting queue issuing unit and the waiting queue generating server.

The wait information may further include wait time information or destination-waiter distance information.

The electronic waiting system operating system may further include a waiting caller calling for the determined waiting number.

The waiting caller may receive the arrival information of the external waiting party and may call the waiting queue number corresponding to the third electronic waiting queue in response to the received arrival information.

The time information of the third waiting issue request information may be the waiting reservation information of the outside waiting waitress.

It is another object of the present invention to provide an electronic waiting management method for issuing a waiting queue number, wherein the waiting queue issuing unit receives first and second waiting issuing request information corresponding to the first and second waiting waiters respectively Step S10; Step (S20) of receiving the third waiting issue request information from the mobile terminal of the external waiting party based on the waiting information including the waiting number information; (S30) the waiting number controller determines a waiting number corresponding to the first to third waiting issue request information based on the time information of the first to third waiting issue request information; The waiting number control unit transmits each of the first to third electronic waiting tickets corresponding to the determined waiting waiting number to the waiting queue issuing unit and the waiting queue generating server respectively (S40); And issuing a third electronic waiting list to the mobile terminal of the external waiting person (S50) by the waiting list creating server.

According to the embodiment of the present invention as described above, it is possible to set a reasonable waiting sequence as a waiting queue in relation to an offline user, while making the waiting convenience of the online user easy.

The reservation time considering travel time and the like is reflected in the waiting time based on the location information of the online user, thereby providing the online user with the efficiency of work such as time saving.

FIG. 1 is a block diagram illustrating a configuration of an embodiment of an electronic ticketing system according to the present invention.
FIG. 2 is a flow chart sequentially showing an embodiment of a method for operating an electronic waiting list according to the present invention,
FIG. 3 is a diagram illustrating an algorithm for issuing an electronic waiting list of an external waiting party in an embodiment of the electronic waiting queue operating method according to the present invention.

<Electronic Ticket Management System>

An embodiment of the present invention can be applied to any place where a waiting number such as a bank, a hotel, an amusement park, a government office, a hospital, a logistics, a food service or a service industry is issued or a reservation is made in the form equivalent to the waiting number through the terminal, It is a system of electronic ticketing that can be applied where the operating system can be applied.

1 is a block diagram showing a configuration of an embodiment of an electronic waiting list management system according to the present invention. As shown in FIG. 1, an embodiment of the present invention provides an electronic waiting operation system for issuing a waiting number, comprising: a waiting queue issuing unit 100 for issuing a first electronic waiting list and a second waiting electronic waiting list; A short range communication unit 200 for receiving the second waiting issue request information through short distance communication with the short range communication terminal 500, a waiting list generation server 300 for issuing a third waiting list of the external waiting list, And a waiting number control unit 400 for transmitting the determined waiting number to the waiting table issuing unit 100 and the waiting table generating server 300.

The electronic waiting operation system of the present embodiment includes a first electronic waiting list of the first inside waiting list, a second waiting list of the second waiting list input by the short distance communication, It is effective to determine an effective waiting number based on each waiting issue request information and to make it possible to issue a reasonable electronic waiting list to each standby.

Hereinafter, the configuration of the present embodiment will be described in detail with reference to FIG.

The waiting queue issuing unit 100 receives the first waiting queue issuing request information based on the touch input signal of the first waiting queue and issues a first waiting queue solicitation information corresponding to the received first waiting queue issuing request information, And receives the second issuance request information from the short-distance communicable terminal 500 and issues a second electronic coupon based on the received second issuance issuance request information.

Here, the touch input signal includes a signal input unit (not shown) that includes a touch screen panel that operates in an electrostatic or a depressurizing manner. The touch input unit receives a first waiting issue request Information can be generated. The waiting queue issuing unit 100 may further include a display unit for displaying the waiting queue number and the waiting queue count.

Also, the waiting queue issuing unit 100 may receive the second waiting issuing request information from the short-distance communicable short-range communication terminal 500 of the second internal waiter. The short-range communication terminal 500 may perform a dedicated communication An application program capable of being connected to an electronic ticketing operating system of the present embodiment may be mounted, in addition to a terminal, a general field communication module (NFC) in a general portable communication terminal such as a PDA or a smart phone.

The short-range communication unit 200 receives short-range communication requests from the short-range communication terminal 500 through the short-range communication. The short-distance communication unit 200 may be equipped with a short-range communication module as well as the short-distance communication terminal 500 of the user or the visitor, and may be configured to transmit the second-waiting-table issuance request information to the waiting-

The waiting table creation server 300 receives the third waiting table issuance request information from the mobile terminal 600 of the external waiting party based on the waiting information including the waiting number information, It serves to issue electronic circulation. The external waiting listener is a predetermined visitor who is out of the visiting destination and is previously issued an electronic waiting list in a reservation form. The mobile communication terminal 600 may be provided in the form of a PDA or a smart phone equipped with an application program and capable of data communication. The mobile communication terminal 600 accesses the acceptance creating server 300 through the Internet and receives a third electronic acceptance card in relation to the first and second electronic acceptances.

In addition, the wait information that can be checked by the external waiter includes the wait number information (including the internal waiters and the external waiters), and may further include the wait time information or the destination-waiter distance information. Since the distance information between the destination and the waiter is provided based on the location information of the external waiters, the mobile communication terminal 600 carried by the external waiter can receive the location information of the user through the mobile communication base station, the WiFi access point or GPS (Global Positioning System) It may be a terminal capable of providing information. For this, the waiting list creation server 300 may be configured to calculate the traveling distance and the traveling time between the destination and the external waiting list including the map information.

The waiting number control unit 400 receives the first to third waiting issue request information and updates the waiting wait time corresponding to each of the first to third waiting conditions based on the time information of the received first to third waiting request information And transmits the determined waiting number to the waiting queue issuing unit 100 and the waiting queue generating server 300. The determined waiting number is based on the time information of the waiting issue request information. Such time information can be the request time in the case of the first and second internal waiters, and the reservation time in the case of the external waiters. The method of determining the specific waiting number will be described later in the explanation of the operation method of the electronic waiting list.

The above-described waiting table creation server 300 and the waiting number control section 400 consistently database and store the above-mentioned first to third waiting request information and waiter numbers, and respond to change, cancellation, or the like of continuous waiting request information So as to be updated at a predetermined time period.

Also, in the case where the visiting place is one of a plurality of points (for example, a bank having a plurality of points), the waiting table generating unit 300 of the present embodiment may be configured such that the waiting issuing unit 100 and the waiting number control unit 400 The plurality of points may be operated integrally by transmitting and receiving the above-described respective information, or may be independently operated among the other points by placing the queue generating server 300 at each point. The present embodiment may take any of these two schemes.

Meanwhile, the present embodiment may further include a waiting call unit 700. [ The waiter caller 700 outputs the determined waiter number by voice or time, thereby reducing the waiter count. In addition, the waiter calling unit 700 may receive the arrival information of the external waiting party and may call the waiting queue number corresponding to the third electronic waiting queue in response to the received arrival information.

<How to operate the electronic waiting list>

FIG. 2 is a flowchart sequentially illustrating an embodiment of a method for operating an electronic waiting list according to the present invention. Referring to FIG. 2, in the method of operating a waiting queue number, the waiting queue issuing unit 100 receives the first and second waiting queue issuing request information corresponding to the first and second waiting waiters, respectively (S10). Here, between the first and second internal waiters, the wait number control unit 400 determines the wait number at the requested time, so that the issue request information includes the request time information regarding the requested time.

Next, the waiting table creation server 300 receives the third waiting issue request information from the mobile terminal 600 of the external waiting party based on the waiting information including the waiting number information (S20). Herein, in addition to the waiting number information, the waiting information may further include waiting time information or destination-waiting distance information.

Next, the waiting number control unit 400 determines a waiting number corresponding to the first to third waiting issuance request information based on the time information of the first to third waiting issuance request information (S30).

In this case, the order between the first internal waiter and the external waiter, or between the second internal waiter and the external waiter, is determined based on whether the request time and the reservation time are fast or not, .

The reservation success rate analysis algorithm can be used to determine a reasonable waiting queue number in relation to the reservation time included in the third queue issue request information of the external waiters. The reservation success rate analysis algorithm is a method of reducing the error by applying the expected success rate to the variables and providing the statistical result value. These variables include the estimated travel distance and arrival time of the visiting place and the external waiting place, In fact, there may be short or long time of reservation time, delay time, success / failure of visit, etc. By providing the statistical result value through the reservation success rate analysis algorithm, the imaginary reservation can be minimized and the priority sorting is rational.

Next, the wait number control unit 400 transmits the first to third electronic waiters corresponding to the determined waiter numbers to the waiting queue issuing unit 100 and the waiting queue generating server 300 respectively (S40).

Finally, an embodiment of a method for operating the electronic reservation can be performed by issuing a third electronic waiting list to the waiting waiting mobile communication terminal 600 (S50). Here, the step S60 may further include a step S60 in which the standby caller 700 calls the determined standby number by voice or time after step S50.

In this call step S60, it is possible to call the internal waiters and the external waiters by dividing them into odd and even numbers, or to call the internal waiters and the external waiters in a specific distinguishable form.

The above-described waiting number control unit 400 may follow the following criteria (a) to (d) in the waiting number determination.

(a) Priority of issuance of electronic circulation is priority for all branch visitors on both the On / Off-line.

(b) If there is no internal waiting list at the place of visit, the number list is issued at the same time as the outside waiting lister visits the branch.

(c) If there is an internal waiter at the visiting place, the time to arrive at the point is predicted using the waiting time according to the number of internal waiters and the external waiter position information, and real time confirmation and reservation of the electronic waiting ticket are performed.

(d) When the external waiter fails to reach the point, the priority is automatically called in the order of the internal waiters to automatically delay the reservation order by the delay time of the external waiters, and if the wait time elapses more than (n) (However, if cancellation or change due to a request from an external waiter occurs, it can be handled as a change by request from an external waiter.) If the call wait time is longer than n minutes Automatically cancel the reservation.

FIG. 3 is a diagram illustrating an algorithm for issuing an electronic waiting list of an external waiting party in an embodiment of the electronic waiting queue operating method according to the present invention. Referring to FIG. 3, when the external waiting party inquires the first visit place (e.g., one point when there are many points) based on the location information of the external waiting person and transmits the user location information to the waiting table generating server 300, Transmits to the mobile communication terminal 600 the waiting information acquired through the waiting number control unit 400 through the waiting table creation server 300. [ This allows the external waiters to know the location of the point and the waiting time. If the wait information DB is periodically updated, the update information is also transmitted to the mobile communication terminal 600 through the wait queue creation server 300. If the wait information of the wait queue is modified, Lt; / RTI &gt; The updated DB reflecting the above is transmitted to the mobile communication terminal 600 again, so that the external waiters can check on-line and can improve the convenience of waiting reservation.

While the present invention has been described in connection with what is presently considered to be practical exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, It will be understood that the invention may be practiced. It is therefore to be understood that the embodiments described above are to be considered in all respects only as illustrative and not restrictive. In addition, the scope of the present invention is indicated by the following claims rather than the above detailed description. Also, all changes or modifications derived from the meaning and scope of the claims and their equivalents should be construed as being included within the scope of the present invention.

10: Electronic ticketing system
100:
200:
300:
400: Waiting number control section
500: Local communication terminal
600: mobile communication terminal
700: Waiting call part

Claims (4)

1. A system for issuing a waiting number, comprising:
A first electronic waiting indicator for receiving the first waiting issue request information based on the touch input signal of the first internal waiter and issuing a first electronic waiting list corresponding to the received first waiting issuing request information, A waiting queue issuing unit for receiving second waiting queue issuing request information from the terminal and issuing a second waiting queue based on the received waiting queue issuing request information;
A short range communication unit for receiving the second at least one issuance request information through short distance communication with the short range communication terminal;
A waiting queue generating server for receiving the third waiting queue issuing request information from the mobile terminal of the external waiting party based on the waiting information including the waiting queue number information and issuing a third waiting queue information corresponding to the received waiting queue issuing request information; And
Determining a waiting number corresponding to each of the first to third electronic waiting tables based on time information of the received first to third waiting waiting issuance request information, receiving the first to third waiting issuance request information, And a waiting number control unit for transmitting the waiting number to the waiting queue issuing unit and the waiting queue generating server.
The method according to claim 1,
Wherein the wait information further includes wait time information or destination-waiter distance information.
The method according to claim 1,
And a waiter caller for calling the determined waiter number.
A method of operating an electronic waiting queue for issuing a waiting queue number,
Receiving a first and second queuing request information corresponding to each of the first and second internal waiters;
Receiving a third queue issue request information from a mobile terminal of an external queue based on queuing information including queue number information;
Determining a waiting number corresponding to the first to third waiting issue request information based on the time information of the first to third waiting issue request information;
The waiting number control unit transmitting each of the first to third electronic waiting tickets corresponding to the determined waiting queue number to the waiting queue issuing unit and the waiting queue generating server;
And issuing the third electronic waiting list to the external waiting person's mobile communication terminal.
KR20130062455A 2013-05-31 2013-05-31 System and method for managing electronic waiting ticket KR20140142387A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR102207734B1 (en) * 2020-02-17 2021-02-25 정규열 System for managing standby order integrally on/off line

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR102207734B1 (en) * 2020-02-17 2021-02-25 정규열 System for managing standby order integrally on/off line

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