KR20140087276A - Short Message Service, Web and Call Center Service Integrated Management System And Method - Google Patents

Abstract

The present invention relates to an integrated management system for a text message service and a call center service, which unifies and manages the text message service and the call center service in order to systematically and conveniently manage customers. According to the present invention, the integrated management system for a text message service and a call center service comprises: a web server connected to a plurality of member company clients, a plurality of counselor clients, and mobile communication terminals of a plurality of customers through wire/wireless communication networks, communicates with the member company clients to receive various order specifications related to the text message service and the call center service, and provides various statistical materials related to an order processing; a database server which records and manages job processing details and communication details among the member company clients related to the text message service and the call center service, counselor clients, and the mobile communication terminals of the customers; a short message service (SMS) server which transmits a text message requested to be transmitted to the customer by the member company client, to the mobile communication terminal of a corresponding customer; and a call server which performs a callback process for a ′contact a counselor′ request from the customer by way of the transmitted text message, and a process for an inbound call from the customer.

Description

[0001] The present invention relates to an integrated management system for a text message, a web, and a call center service,

The present invention relates to a system for integrating and managing a text message service and a web and call center service, and more particularly, to a system in which a member company can easily configure a message of various callback scenarios according to purposes, Web and call center service integrated management system and method for allowing a member company to more systematically manage a customer by collecting customer response information and providing a text message or a web or call center service according to customer characteristics.

As is well known, a short message service (SMS) is a type of text message service transmitted to a mobile phone. In Korea, a maximum of 88 bytes, that is, 80 to 90 characters, It is a kind of mobile communication service that can transmit ~ 45 characters. These SMSs are typically transmitted from a mobile phone or PC to another mobile phone. When a sender inputs a text message to his / her cell phone and presses a transmission button, the text message is transmitted to a Short Message Service Center (SMSC) via a base station, and then to a recipient's mobile phone Finally arrive. Finally, when the recipient's mobile phone answers the base station that it has received a text message, the SMS transmission is completed.

Such SMS is often used for publicity and marketing of companies. For example, SMS can be used to transmit the same message to a large number of users. It is useful when companies having a large number of members transmit product guidance, events, or announcements .

On the other hand, the original SMS refers to a service that is transmitted from a mobile phone and a PC to another mobile phone. But over time, it's possible to send text messages to a PC or server, not a mobile phone, which is called a mobile-oriented (MO) service. This MO service is used in a variety of fields such as broadcasts that require two-way communication with viewers, marketing that is developed as part of corporate marketing, call centers, public office complaints processing, and stadium signs. For example, an ARS quiz entry in a broadcast program, an application for radio broadcast music, and a message to leave a support message are MO services. In addition, a callback URL (call-back URL) is a service that a recipient who checks an SMS automatically moves to a corresponding content or a web site by pressing a certain button, and is utilized as one of advertising techniques.

On the other hand, government offices and businesses are operating call centers or contact centers (collectively called 'call centers') for marketing such as complaints handling, public relations, product and service guidance. In the case of these call centers, there are a lot of outsourced third party contracting processes, which are operated directly by the companies, and as a result, a call center agency that is entrusted with the call center business is in business. These call center agencies include Interactive Voice Response (IVR) systems, CRM (Customer Relationship Management) and IPCC (Internet Service Provider) systems, which are simple ARS (Automatic Response System) Protocol Contact Center) and so on, so that a plurality of agents perform agency services for call center based on the Internet.

However, in the past, the SMS service and the call center service for the customer have been interlinked so that the service can not be integrally provided, which not only significantly lowers the customer satisfaction with the input cost but also can not promptly confirm the customer's response. In addition, There was a problem that it was impossible.

SUMMARY OF THE INVENTION The present invention has been conceived to solve the above-mentioned problems, and it is an object of the present invention to provide a method and apparatus for a mobile communication system in which a member company can easily construct a message of various callback scenarios, The present invention provides a system and method for integrating a text message, a web, and a call center service, which enables a member company to manage a customer more systematically and conveniently by collecting information and providing a text message or a web or call center service suited to a customer characteristic.

The SMS message service and call center service integrated management system of the present invention is connected to a plurality of member company clients, a plurality of agent clients and a plurality of mobile communication terminals of a customer through a wired / wireless communication network, A web server that receives various order items related to order processing and provides various statistical data related to order processing; A database server for recording and managing business process details and communication details with a member company client, an agent client and a customer's mobile communication terminal related to a text message service and a call center service; An SMS server that sends a text message requested by the member company client to the customer's mobile communication terminal and a callback process for the 'consultation connection request' of the customer via the sent text message and a process for the customer's inbound call And a call server to be executed.

The image forming apparatus may further include a file storage server for storing an image file uploaded by a member company client in the above-described configuration.

The call server has a function of distributing a consultation connection request or a customer's mobile communication telephone number corresponding to an inbound call to an agent client according to an automatic or manual distribution method selected by a member company client.

A domain selection window to be automatically inserted as a callback URL message in a text message to be sent to a mobile communication terminal of a customer is provided on a SMS shipping order web page provided to a member company client from the web server, A plurality of domain lists are provided.

And the call forwarding order web page includes a callback scenario selection button for selecting a plurality of different callback processing scenarios corresponding to the "consultation connection request ".

Wherein the correspondence of the call server to the inbound call is determined to be one of automatic or manual distribution to the agent client after voice comment through the ARS or IVR system, immediate connection to the agent client, or connection to the member client.

According to another aspect of the present invention, there is provided a method for providing a web page for an SMS receiving service, the method comprising: A second step of, when the domain selection button is clicked on the SMS shipping order web page, the service integration management system displaying a plurality of domain lists to select one; A third step of causing the service integration management system to display a plurality of callback scenario items and selecting at least one of the plurality of callback scenario items when the callback scenario selection button is clicked on the SMS shipping order web page; A fourth step of processing a URL link, a data upload, and an image upload for performing the function according to the selected callback scenario item; A fifth step of automatically generating an ID unique to each receiving number customer when receiving the calling number and the plurality of receiving numbers from the web page for SMS shipping order; A sixth step of transmitting a text message including a callback URL formed according to the uploading and inputting to a receiving number customer; When a customer who receives a text message containing a callback URL selects a callback scenario item, the corresponding item is processed, and the reaction information of the customer is statistically processed and analyzed by a unique ID for each customer, so that a customized text service And a seventh step of providing a web service or a call center service.

According to the SMS message service and call center service integrated management system of the present invention, a text message service, a web service, and a call center service are integrally provided to provide a systematic and reliable customer management function to a member company. Furthermore, customer satisfaction can be increased with two-way service rather than one-way service, and it is possible to maximize management efficiency by providing various callback processing scenarios desired by member companies.

In addition, a unique URL is automatically generated for each recipient number and given to the customer, so that the member company can instantly check and respond to the customer's response through real-time statistical analysis. In addition, The click success rate can be increased.

1 is a network configuration diagram of an integrated management system for a text message service and a call center service according to the present invention.
FIG. 2 is a flowchart illustrating a process of transmitting a text message requested by a member company client to a mobile communication terminal of a customer in a SMS message service and call center service integrated management system according to the present invention.
FIG. 3 is an exemplary screen view of a Web page for receiving an SMS delivery order provided to a member company client when a member company client logs in to a web server of the integrated management system; FIG.
4 is a screen view illustrating a text message displayed on a customer's mobile communication terminal according to an exemplary embodiment of the present invention.
5 is a diagram illustrating a screen displayed on a customer's mobile communication terminal when a callback URL character is clicked according to the present invention.
6A and 6B are views showing contents displayed on the mobile communication terminal of the customer in the case where the "Free reception rejection" button and the "
7 is a flowchart showing a process when a free consultation connection button is clicked according to the present invention.
8 is a flow chart showing a processing procedure for an inbound call from a customer.

Hereinafter, a preferred embodiment of the SMS message service and call center service integrated management system of the present invention will be described in detail with reference to the accompanying drawings.

1 is a network configuration diagram of an integrated management system for a text message, a web, and a call center service according to the present invention. 1, the SMS message service and call center service integrated management system (hereinafter, simply referred to as 'integrated management system') 100 includes a plurality of member company clients 200 mainly composed of companies and the like, The agent client 300 and the mobile communication terminal 400m and the wired terminal 400w of a plurality of customers operate as the Internet 102 or the wired or wireless telephone network 104. [

In the above-described configuration, the integrated management system 100 includes a web server 150 (for example, a web server 150) for receiving various order items related to a text message service, a web service, and a call center service by communicating with a member company client 200, And records and manages business process details and communication details between the member company client 200 related to the text message service, the web service and the call center service, the agent client 300 and the customer's terminals 400m and 400w An SMS server 130 for sending a text message requested by the member company client 200 to a customer's terminal 400m or 400w and a sending server 300 for sending the text message to the customer terminal 400m or 400w, And a call server 140 for performing a callback process for a 'consultation connection' request of a customer via the text message and a process for a customer's inbound call It may be the lure. The integrated management system 100 of the present invention may further include a file storage server 110 for storing image files uploaded by the member company client 200. A member company may have a unique member company homepage 220, and a payment server 500 for a payment service may be connected through the Internet.

On the other hand, the member company client 200 may be a PC 210 of a member company in charge of managing a company or a portable terminal capable of accessing the Internet, for example, a smart phone or a smart pad. The agent client 300 may be a PC connected to the call server 140 through a wired / wireless network, for example, the Internet 102. The agent client 300 may be a personal computer A CRM program having functions such as displaying a terminal telephone number (recipient number) and performing an automatic call when the telephone number is displayed, and a headset (telephone terminal) to be used for a call are connected. The call server 140 and the agent client 300 may be installed in the member company.

FIG. 2 is a flowchart illustrating a process of sending a text message requested by a member company client to a mobile communication terminal of a customer in a text message, web, and call center service integrated management system of the present invention. As shown in FIG. 2, the web server 150 first communicates with the member company client 200, receives a membership application through a web page, and then registers the membership application in the DB server 120 to complete membership. At this time, the registered member is created a unique account.

3 is an exemplary screen view of a web page for receiving an SMS delivery order provided to a member company client when a member company client logs in to the web server of the integrated management system. 3, a text message input window (② in FIG. 3) for creating a text message to be sent to the customer is displayed on a web page for sending SMS to the member company client 200, a previously stored text message Button to temporarily store the created text message, and a 'rewrite' button (3 in FIG. 3) for deleting all the text message contents currently being created. In addition, there are a 'special character' button for calling up a special character keyboard so that special characters can be used, and a shipping time selection button (⑤ in FIG. 3) for alternatively selecting immediate dispatch and scheduled dispatch.

In the present invention, more than one can be selected and used (refer to ⑥ in FIG. 3) in a state in which a plurality of origination numbers are registered in advance. However, when there are a plurality of customers (destination number) When a number is selected, a plurality of origination numbers may be distributed and used according to a predetermined sequence number, a policy, or a selection of the member company client 200.

3), a receiver number file input window (8 in Fig. 3), a receiver number manual input window (9 in Fig. 3), a "domain selection" window (Fig. 3), the "image upload" window (Fig. 3 ⑪), the "validity period" setting window (14 in Fig. 3) and a "send" button (15 in Fig. 3).

More specifically, when the service title is input into the "service title" input window, the integrated management system 100, when providing statistical data on the SMS service and the call center service to the member company client 200 in the future, . The recipient number file input window provides a function of easily inputting the recipient number by uploading, for example, an Excel file containing customer information (recipient number and name, etc.) from the PC of the member company client 200. The recipient number manual input window can be used by the member company client 200 to directly input the recipient number and name manually.

In the integrated management system 100 of the present invention, the member company client 200 can select one of them and use it as a callback URL in a state where a plurality of domain lists are secured in advance. After the domain list is listed, the desired domain is input from the member company client 200. Then, the input domain is automatically inserted into the text message created by the member company client 200 and sent to the customer's mobile communication terminal 400 as a text message. At this time, a sub-URL of a domain (URL) selected for each receiving number is automatically generated and an identifier (ID) function for identifying the customer is generated so that reaction information of each individual customer can be collected.

The "image upload" window is a window in which the member company client 200 directly uploads an image file to be delivered to the customer's mobile communication terminal when the customer clicks a part of the character URL included in the text message. And is stored in the file storage server 110 while being matched with the client company client information. The "validity period" setting window indicates the validity period for providing the SMS service and the call center service, and basically, it can be given as one week from now.

The "Second Shipment" window is a window for selecting a function to resend a text message having the same contents, and when selected, the same text message is sent again to the same recipient number. The "callback" scenario selection button is a button for selecting a response scenario when the customer clicks the "consultation connection" button (described later) provided on the URL web (mobile) page screen of his / her mobile communication terminal, which will be described later . Finally, click the "Send" button to send a text message.

Referring again to FIG. 2, when the member company client 200 accesses and logs in the web server 100 of the integrated management system to send a text message, a web page for SMS sending order as shown in FIG. 3 is displayed (S10).

A domain selection window to be automatically inserted as a callback URL message in a text message to be sent to a terminal of a customer is displayed on the SMS shipping order web page, and the member company client 200 displays a domain for a desired use among a plurality of domains in the domain selection window (S20).

Then, the member company client 200 selects a desired callback scenario item from among a plurality of callback scenario items in accordance with the purpose (purpose) in the SMS shipping order web page, and uploads a file or an image according to the callback scenario (S30). For example, when the customer clicks the callback URL character, the image to be transmitted to the customer's mobile communication terminal is uploaded through the image upload window of FIG. 3, or the image file, voice file, data file, and the like are uploaded.

In the embodiment of the present invention, the logged-in member company can construct a message by selecting necessary items from the callback scenarios as shown in the following Table 1 in order to compose a message according to the purpose in the web page for SMS sending order receipt.

turn Callback scenario item  Contents One event Link to event page 2 Unsubscribe Opt-out processing (required) 3 Agent Connections Connect with call center agents 4 home page Link to member company homepage 5 buying Link to product purchase page 6 Instant payment Connect to a micropayment server to instantly purchase merchandise from messages you send 7 View video Link to image file (image file upload required through attachment) 8 Listen to your voice Connect to call center's ARS or file server 9 Customer voice recording Connect to Call Center Recording Server 10 Get Public Link to public file (upload required via attachment) 11 Get confidential data Link to confidential material after processing the authentication process (upload required via attachment)

When selecting "Event" as a callback scenario item in the web page for sending SMS, link URL for linking to the event page and selecting "Unsubscribe" or "Agent Connection" . ≪ / RTI >

When selecting "homepage" as a callback scenario item on a web page for sending SMS, linking to the homepage URL of the member company enables access to the member company's homepage. If the user selects "purchase" Linking the URL, and when selecting "immediate settlement ", the goods information is transmitted together and then connected to a settlement system, such as a micropayment system, for immediately purchasing the product.

If you select "View image" on the web page for SMS sending order, you will be provided with an 'Attach window' to upload the image file. If you select the image file and upload it, After converting to image file size, it is saved in corresponding account of file storage server.

If you select "Listen to Voice" on the web page for SMS sending order, you will be provided with the "Attachment window" to upload the voice file. If you select voice file and upload it, Convert it to a voice file size, and store it in the file storage server or the corresponding account of the ARS server.

If you select "Voice Recording" on the web page for SMS sending order, you can connect to the recording server and record the customer's voice.

If you select "Obtain public data" on the web page for SMS sending order, you will be provided with the "Attachment window" so that you can upload the public data file. If you select the data file and upload it, Format file size and stores it in the corresponding account of the file storage server. For example, a file that can not be viewed on a smartphone, such as an Excel file, is converted into an image file and stored.

If you select "Receive confidential data" on the web page for SMS sending order, you will be provided with the "Attach window" to upload the secret data file. If you select the data file and upload it, Format file size and stores it in the corresponding account of the file storage server. Also, in case of a secret data file, it is first connected to an authentication server, and a secret data file can be downloaded through a predetermined authentication procedure such as a password input.

Then, a text message desired to be sent is input to a text message creation window of a web page for receiving SMS (step S40).

Next, the member company client 200 inputs (or selects or uploads) the calling number and the receiving number in the calling number input (selection) window and the receiving number input window, respectively (S50). When the reception number is input, the integrated management system 100 automatically generates a sub-URL of the selected URL and assigns the sub-URL to each reception number. The URL generated by the integrated management system 100 functions as an identifier for identifying the customer of the reception number, The individual reaction information of each customer can be collected to provide a variety of services according to customers' taste (S60).

The uploaded or inputted content is generated as a message to be transmitted and stored in the DB server 120. When the member company client 200 clicks the send button, the SMS server 130 stores the message in the DB server 120, Quot; domain selection "window, the text message including the callback URL character is sent to the recipient number (S70, S80).

On the other hand, when a customer who receives a text message containing a callback URL selects a callback scenario item, the corresponding item is processed, and the reaction information of the customer is statistically processed and analyzed by a unique ID for each customer, Web service or call center service is provided (S90). At this time, the information of the customer who does not select the item of the callback scenario may be offset based on the reservation designation time, and the new event may be automatically sent by the predetermined number of times of appointment.

4 is a screen view illustrating a text message displayed on a mobile communication terminal of a customer in accordance with the present invention. As shown in FIG. 4, the customer's mobile communication terminal 400 having the recipient number input by the member company client 200 receives a text message including a callback URL character and a text message from the corresponding calling number for free A telephone number that can be displayed is displayed in a hyperlinked form.

5 is a diagram illustrating a screen displayed on a customer's mobile communication terminal when a callback URL character is clicked according to the present invention. When the customer clicks the hyperlinked callback URL character in the example screen of FIG. 4, an image matched to the URL is displayed on the customer's mobile communication terminal as shown in FIG. On the other hand, in the screen of Fig. 5, various items such as the above-mentioned Table 1 or the "free consultation connection "," A simple click of one of these buttons allows you to receive free counseling or to unsubscribe at no charge.

Figs. 6A and 6B are exemplary screens showing contents displayed on the customer's mobile communication terminal when the "Free Unsubscribe" button and the " 6A, the message "Thank you for using it has been rejected" is displayed on the customer's mobile communication terminal 400 and the DB server 120 ), A text message having the same calling number will not be sent to the corresponding mobile communication terminal 400 in the future. When the "Continue receiving a character event" button is clicked, the character " Thank you for receiving the event character continuation event "is displayed on the customer's mobile communication terminal 400 as shown in Fig.

FIG. 7 is a flowchart illustrating a process when a free consultation connection button is clicked according to the present invention. As shown in Fig. 7, when the customer clicks the "free consultation connection" button (step S100), the response is made according to the callback scenario selected by the member company client 200. For example, Is stored in the DB server 120 (step S110), and when the "callback A" scenario is selected, a text message "Thank you, I will contact you shortly" 400 (step S120). Next, the automatically collected customer information is distributed to the agent client 300 according to a manual or automatic distribution method preset by the member company client 200 (step S130). Thereafter, the agent client 300 distributes The consultation is made by calling the customer's telephone number. The consultation with the customer may be saved as a recording file depending on the selection.

If the callback B scenario is selected, the ARS or IVR system sends an audio comment to the customer's mobile communication terminal 400 in step S120 that the message "Thank you, I will contact you in a moment." In addition, the automatically collected customer information is distributed to the agent client 300 according to a manual or automatic distribution method previously set by the member company client 200.

When the callback C scenario is selected, a text message such as "number of consulting waiting people: several persons / expected connection time: several minutes" is displayed as characters in the customer's mobile communication terminal 400 in step S120.

On the other hand, if the customer clicks the "rejection" button, the fact that the rejection of the receiver's number of the customer is recorded in the DB server 120 (step S150) The corresponding function is performed (step S160).

FIG. 8 is a flowchart showing a processing procedure for an inbound call from a customer. As shown in FIG. 8, when the customer directly calls the originating number through his / her mobile communication terminal and the inbound call incoming is selected in advance (step S200), the customer information is automatically collected and stored in the DB server (Step S220), and then outputs a comment saying 'Thank you, I will contact you in a moment' through the ARS or IVR system by voice (step S220), and automatically collects the collected customer information from the member company client 200 To the agent client 300 according to a predetermined manual or automatic distribution method. In this case, the calling number (the representative number of the member company client) and the agent client 300 (the representative number of the member company client) are transmitted to the agent client 300 ) Is requested to be linked to the 070 telephone number.

If there is a waiting agent client 300 in the case where the member company client selects the inbound agent (step S240) (assuming that the calling number and the call connection of 070 telephone number assigned to the agent client 300 have been performed) It is possible to make the call forwarding to the waiting agent client 300 so that the consultation can be performed without interruption of the connection. In this scenario, if the agent client 300 is all busy, the customer information is automatically collected, stored in the DB server, and then transmitted to the ARS or IVR system as "Thank you, I will contact you in a moment" And distributes the automatically collected customer information to the agent client according to the manual or automatic distribution method preset by the member company client (300). After that, the agent client who has been distributed the customer information calls the customer and the consultation is made. Of course, the member company may directly receive the inbound call of the customer and respond to it (step S260).

On the other hand, the member company client 200 accesses the web server 100 of the integrated management system and transmits various statistical reports related to the SNS service and the call center service, for example, the success rate and the number of failures or the number of failures for the first and second dispatch, You can get statistical reports such as the number or rate of clicks on the callback URL of the customer, the number or percentage of consultation connections, the number or percentage of rejections, the number or percentage of continuous follow-up events, and the number or percentage of inbound calls.

The SMS message service and call center service integrated management system of the present invention are not limited to the above-described embodiments, and various modifications may be made within the scope of the technical idea of the present invention. For example, in the above-described embodiment, only a short message is exemplified as a text message, but a long message or a multimedia message having more than 88 bytes may be similarly applied.

100: Integrated management system 110: File storage server,
120: database server, 130: SMS server,
140: call server, 150: web server
200: member company client, 210: member company terminal
220: Member Company Website 300: Agent Client,
400m: Customer mobile communication terminal 400w: Customer wired terminal

Claims (10)

A plurality of member company clients, a plurality of agent clients, and a plurality of clients through a wired / wireless communication network,
A web server that receives various order items related to a text message service, a web, and a call center service by communicating with a member company client, and provides various statistics related to order processing;
A database server that records and manages transaction history and communication history between a member company client, an agent client, and a customer terminal related to a text message service, a web, and a call center service;
An SMS server for sending a text message requested by the customer company client to the customer to the customer terminal; And
And a call server for performing a callback process for a 'consultation connection request' of a customer via the sent text message and a process for a customer's inbound call. The method according to claim 1,
And a file storage server for storing a file uploaded by a member company client. 3. The method according to claim 1 or 2,
The web page for receiving SMS from the web server to the member company client
A domain selection window to be automatically inserted into a callback URL message in a text message to be sent to a terminal of a customer, and a plurality of domain lists to be selected by a member company client are provided in the domain selection window. Service integrated management system. 3. The method according to claim 1 or 2,
The web page for receiving SMS from the web server to the member company client
A callback scenario selection button for selecting one or more of event, reception rejection, agent connection, homepage, purchase, immediate payment, image viewing, voice listening, customer voice recording, The integrated management system of text message service and call center service. 5. The method as claimed in claim 4, wherein when the viewing of the image, listening to the voice, receiving the public data,
And an attaching window for uploading and adjusting the file and converting the corresponding data is provided. A first step in which, when the member company accesses and logs in to the service integration management system, the service integration management system provides a web page screen for receiving SMS;
A second step of, when the domain selection button is clicked on the SMS shipping order web page, the service integration management system displaying a plurality of domain lists to select one;
A third step of causing the service integration management system to display a plurality of callback scenario items and selecting at least one of the plurality of callback scenario items when the callback scenario selection button is clicked on the SMS shipping order web page;
A fourth step of processing a URL link, a data upload, and an image upload for performing the function according to the selected callback scenario item;
A fifth step of automatically generating and allocating a URL for each recipient number customer upon receipt of the originating number and a plurality of recipient numbers from the web page for SMS shipping order; And
And a sixth step of transmitting a text message including a callback URL formed in accordance with the upload and input to the receiving number customer. The method of claim 6, wherein the integrated management of the text message, web,
When a customer who receives a text message containing a callback URL selects a callback scenario item, it processes the item and statistically processes and analyzes the customer's reaction information with a unique URL for each customer, Or providing a call center service according to the seventh aspect of the present invention. 8. The method of claim 7, wherein the seventh step
Wherein the information of the customer who does not select the callback scenario item is offset based on the reservation designation time and the new event is automatically sent by the predetermined number of times of appointment. 8. The method of claim 6 or 7, wherein the callback scenario item
An event, an unsubscribe, an agent connection, a homepage, a purchase, an immediate payment, a video view, a voice call, a customer voice recording,
If any one of the above-mentioned viewing of images, listening to audio, receiving of public data, and reception of secret data is selected,
Converting the data into a file, or adjusting the size of the data, and uploading the converted data to a corresponding member company account. 10. The method of claim 9, wherein if the user selects the "home page" as the callback scenario item, the user can access the home page of the member company and select "purchase" If you select "Voice Recording", you will be able to connect to the Recording Server and record your voice. If you want to "Receive Data" The user can download the secret data file directly, and if the secret data is authenticated through a predetermined authentication process, the secret data file can be downloaded. How to manage.

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