KR20160136789A - System for push massaging service of multi-channel - Google Patents
System for push massaging service of multi-channel Download PDFInfo
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- KR20160136789A KR20160136789A KR1020150070806A KR20150070806A KR20160136789A KR 20160136789 A KR20160136789 A KR 20160136789A KR 1020150070806 A KR1020150070806 A KR 1020150070806A KR 20150070806 A KR20150070806 A KR 20150070806A KR 20160136789 A KR20160136789 A KR 20160136789A
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- push
- service
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- 230000005540 biological transmission Effects 0.000 claims abstract description 38
- 238000010295 mobile communication Methods 0.000 claims abstract description 16
- 238000000034 method Methods 0.000 claims description 37
- 230000008569 process Effects 0.000 claims description 20
- 238000012546 transfer Methods 0.000 claims description 6
- 238000004891 communication Methods 0.000 claims description 4
- 238000012544 monitoring process Methods 0.000 claims description 4
- 238000012545 processing Methods 0.000 claims description 4
- 238000011161 development Methods 0.000 claims description 3
- LDSJMFGYNFIFRK-UHFFFAOYSA-N 3-azaniumyl-2-hydroxy-4-phenylbutanoate Chemical compound OC(=O)C(O)C(N)CC1=CC=CC=C1 LDSJMFGYNFIFRK-UHFFFAOYSA-N 0.000 claims 4
- 238000010586 diagram Methods 0.000 description 16
- 230000004044 response Effects 0.000 description 8
- 239000003795 chemical substances by application Substances 0.000 description 2
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- G06Q50/30—
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- H04L29/08693—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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Abstract
Description
The present invention relates to a push-messaging service, and more particularly, to a push-portal service in which a user integrates an information push message and a customer management solution from various businesses (member companies) through a single application / web Channel push messaging service system capable of improving the utilization efficiency of a push message service between a user and a plurality of operators.
In general, push message service is a service that conveys information whether customers want or not, which is contrary to the pull technique in which customers directly search for desired information. In particular, in the case of the mobile push method, unlike the push technique used in the conventional TV or radio, the range to be transmitted can be specified in advance.
The mobile push message service is a service that transmits contents to mobile devices so that the customer can use the information without accessing the corresponding service. Nowadays, SKT offers a dedicated push platform for each operating system of mobile terminals, It provides a push platform for apps that are registered with T-Store.
In particular, the push message service is divided into a public push service provided by the operating system of the mobile terminals and a private push service for building a proprietary messaging server. However, the push service provides the push service platform and the SDK applicable to the application development, It is necessary to develop individual apps in order to use it.
Accordingly, Korean Patent Laid-Open Publication No. 2014-0029306 (published on Mar. 3, 2014) discloses a service method supporting one common push message standardized in response to different operating system-based platforms.
However, since the conventional push message service including the above-mentioned Korean Patent Laid-Open Publication No. 2014-0029306 operates on an app-based basis using a wireless Internet network, an app for receiving a pushing message must be separately installed in each smart phone, Even if the push platform is used, the application to receive the push message must be installed separately. In such a situation, a plurality of applications must be installed for the user, which wastes resources of the smartphone and increases battery consumption .
Also, in order to reduce the cost of using existing SMS messages, operators who want to use the push message service must individually develop and supply the application according to the respective services, so that the initial cost is large, so that small businesses and small business owners use the push message service And since the initial cost of using existing messenger and messaging services is also high, most small businesses are using SMS services as they are.
Accordingly, an object of the present invention is to provide a push portal service in which a user integrates an information push message and a customer management solution from various businesses (member companies) through a single application / web (App / Web) Channel push messaging service system capable of improving the utilization efficiency of a push message service between a user and a plurality of carriers.
In order to accomplish the above object, a multi-channel push messaging service system according to an exemplary embodiment of the present invention accesses a single application program and an application / web site server supporting a web site, a single application program, and a web site, A push portal that forms a multi-service channel in response to a support request from a provider service support server using a push messaging service and a provider service support server and provides a push portal service integrated with an information transfer push message and a customer management solution to a user's mobile communication device Service server, and a DB support server that supports push messages and portal services that integrate customer information, business information, information transfer push message information, and customer management solutions, and provides customer management and statistical support data.
According to the above-described multi-channel push messaging service system of the present invention, a multi-channel according to a plurality of operators can be used in a single app / web in the case of a user (customer), and various operators such as a small- It is effective to promote the business of the user to the member of the own member and the user of the app easily.
Especially, small business owners and small businesses are using high-priced SMS service, so the push portal service can expand the push message service market more easily. By providing a push message service at a low cost, marketing and customer management can be effectively performed at low cost.
1 is a block diagram illustrating a multi-channel push messaging service system according to an embodiment of the present invention.
FIG. 2 is a configuration diagram specifically showing the push portal service server shown in FIG. 1. FIG.
FIG. 3 is a view for explaining a push message transmission supporting operation of the push message transmission engine shown in FIG. 2. FIG.
FIG. 4 is a view for explaining a push message supporting operation of the message support engine shown in FIG. 2. FIG.
FIG. 5 is a diagram for explaining a multi-channel forming process of the multi-channel support engine shown in FIG.
FIG. 6 is a monitoring screen showing the multi-channel support and setting process shown in FIG.
FIG. 7 is a diagram illustrating an event support mode of the event support engine shown in FIG. 2. FIG.
FIG. 8 is a diagram illustrating a content support process of the content support engine shown in FIG. 2. Referring to FIG.
FIG. 9 is a diagram illustrating various forms of linked service support of the linked service support engine shown in FIG.
FIG. 10 is a diagram illustrating the cooperation service support process shown in FIG.
FIG. 11 is a diagram illustrating a security service support process of the secure service support engine shown in FIG. 2. FIG.
Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
1 is a block diagram illustrating a multi-channel push messaging service system according to an embodiment of the present invention.
The multi-channel push messaging service system shown in FIG. 1 is connected to an application /
The application /
A plurality of member companies or businesses can access the application program or the
The service
The push
The push
The push
On the other hand, the DB
FIG. 2 is a configuration diagram specifically showing the push portal service server shown in FIG. 1. FIG.
The push
The push
FIG. 3 is a view for explaining a push message transmission supporting operation of the push message transmission engine shown in FIG. 2. FIG.
3, the push
As described above, a service provider such as a small / medium-sized business person or a small and medium-sized business can access a push message service and a push portal service by accessing an application / web site, applying for a push messaging service, After authentication, customer information and push messages can be registered and shared. Accordingly, the push
FIG. 4 is a view for explaining a push message supporting operation of the message support engine shown in FIG. 2. FIG.
4, the
To this end, the
The
The
The
The
FIG. 5 is a diagram for explaining a multi-channel forming process of the multi-channel support engine shown in FIG. FIG. 6 is a monitoring screen showing the multi-channel support and setting process shown in FIG.
5 and 6, the
The
The
FIG. 7 is a diagram illustrating an event support mode of the event support engine shown in FIG. 2. FIG.
Referring to FIG. 7, the
To this end, the
The event message can be composed of a questionnaire supported by intelligent push messages, event participation, brief answers, and the like. Accordingly, the
FIG. 8 is a diagram illustrating a content support process of the content support engine shown in FIG. 2. Referring to FIG.
Referring to FIG. 8, the
For this, the
Particularly, the
FIG. 9 is a diagram illustrating various forms of linked service support of the linked service support engine shown in FIG. FIG. 10 is a diagram illustrating the cooperation service support process shown in FIG.
Referring to FIG. 9 and FIG. 10, the linkage
FIG. 11 is a diagram illustrating a security service support process of the secure service support engine shown in FIG. 2. FIG.
Referring to FIG. 11, the security
In the business support package model that can be used in academies, daycare centers, etc., it is possible to provide information of academics and aboriginal people in the app, A user participation menu (eg My Opinion) can be used as feedback space for information.
The feedback on the information provided by the institute and the day care center can be registered through user participation menu (eg My Opinion), comments on each information, intelligent push message confirmation check function, etc. Based on the registered feedback information, , And child care centers provide customized management and information for each member. In this manner, the security assisting
As described above, according to the multi-channel push messaging service system of the present invention described above, a multi-channel according to a plurality of providers can be used in one app / web for a user (customer) Organizations, and other members of the company and the members of their own unique members and users of the app can easily promote their business.
Especially, small business owners and small businesses are using high-priced SMS service, so the push portal service can expand the push message service market more easily. The push message service is provided at a low cost, so that marketing and customer management can be effectively performed at a low cost.
It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention as defined in the following claims And changes may be made without departing from the spirit and scope of the invention.
Claims (9)
A provider service support server connected to the single application program and the website and registered as a provider (or member company) and using a push messaging service;
A push portal service server forming a multi service channel according to a request of the service provider support server and providing a push portal service integrated with an information push message and a customer management solution to a mobile communication device of a user (or a customer); And
A DB support server that supports push message and portal services that integrate customer information, provider information, information transfer push message information, and customer management solution, and provides customer management and statistical support data;
Channel push messaging service system.
The push portal service server
Support push portal service that integrates information push message and customer management solution upon request of the service provider support server in cooperation with at least one push message service among a plurality of different push messaging services including GCM service, APNS platform and HPMS platform A push message transmission engine;
And a message sending processing process for supporting the push message transmission engine to generate and bind a push message in which the information push message and the customer management solution are integrated in cooperation with the DB support server at the request of the provider service support server Message support engine;
A multi-channel support engine for forming a multi-service channel and a communication channel with a plurality of service provider servers according to application, authentication and registration results of the service provider support server;
An event support engine for supporting a function of receiving feedback from the user including a questionnaire / event participation and an answer item and providing multimedia contents;
A DB support server via the feedback information, performs a customized management function, supports customized management, and supports a push message in which the customer management solution is integrated according to information, and provides predetermined information contents through a portal site A content support engine;
Channel push messaging service system.
The push message transmission engine
A push message service of at least one of a plurality of different push messaging services including a GCM service, an APNS platform, and an HPMS platform,
Channel push messaging that supports push portal services that integrate information push messages and customer management solutions in cooperation with the message support engine and multi-channel support engine, Service system.
The message support engine
A message management module for integrally managing push message creation, reservation, temporary storage, and processing related matters in cooperation with the DB support server;
A channel management module for managing and monitoring a message transmission channel in cooperation with the multi-channel support engine,
A transmission management module for executing a messaging process for loading the message information of the GCM or APNS or the HPMS messaging queue (Messaging Queue) and sending the messages sequentially; And
A result management module that inquires and manages whether the push message is sent, managed, sent, or resent;
Channel push messaging service system.
The multi-channel support engine
A channel agent module for supporting a plurality of service provider servers and an application capable of supporting a push portal service and distributing the services to an application store to support sending and managing push messages on a web /
The channel agent module
A device ID binding module that manages device ID information of the user mobile communication device by classifying usage modes of at least one transmission process among GCM, APNS, and HPMS processes;
An application ID binding module supporting a push portal service supporting application;
A business code binding module that manages a channel database according to at least one classification information including a business type, a business type, and an item of a business entity; And
A channel ID binding module for transmitting and supporting a platform based on a business code according to a business operator or member company classification information and channel classification data;
Channel push messaging service system.
The event support engine
The service provider obtains information to be utilized by the service provider for marketing information, and supports the user to transmit the questionnaire participation push message, which is an intelligent push service for information to be obtained to the general member, using the push portal platform on each service channel, Supports the participation of surveys or replies according to the received push message.
A multi-channel push messaging service system that enables marketing of pre-set and classified users by using intelligent push service and multi-channel push engine and provides customized survey information collection channel for each member company.
The content support engine
A plurality of predetermined types of contents provided by a message provider including the provider can be pushed through the development of a text input / edit function and a multimedia content editing function, and a push message including content information including images, To provide you with
Develop and provide a plurality of templates that can be commonly used in the industry and support the push messages such as marketing, publicity, events, and surveys to be transmitted using the provided templates, Multi-channel push messaging service system with customized management features and menus.
The linked service support engine
In order to attract general users, various services associated with the push portal are developed and provided, and at least one of weather information, data parsing information, portal site, Open API, update period setting and location based setting information, news, By selectively providing,
A multi-channel push messaging service system that provides push portal association services to attract end users and become an often-available app.
A linked service support engine that provides living service information in association with the DB support server and the living service support agency and links the push portal of the application /
A multi-channel push messaging service system further comprising a security service support engine for providing a secure service according to a customer's choice by sharing and supporting location information of the customer's mobile communication device according to a customer's request.
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KR1020150070806A KR20160136789A (en) | 2015-05-21 | 2015-05-21 | System for push massaging service of multi-channel |
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KR1020150070806A KR20160136789A (en) | 2015-05-21 | 2015-05-21 | System for push massaging service of multi-channel |
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Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20180121766A (en) * | 2017-04-28 | 2018-11-08 | 포항공과대학교 산학협력단 | A risk information spread system for guranteeing reliable emergency service |
KR20190080288A (en) * | 2017-12-28 | 2019-07-08 | 이원로 | System and method for providing customer center platform service using omni channel |
KR102269169B1 (en) * | 2020-08-04 | 2021-06-24 | 변석태 | Method for providing messaging service |
-
2015
- 2015-05-21 KR KR1020150070806A patent/KR20160136789A/en not_active Application Discontinuation
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20180121766A (en) * | 2017-04-28 | 2018-11-08 | 포항공과대학교 산학협력단 | A risk information spread system for guranteeing reliable emergency service |
KR20190080288A (en) * | 2017-12-28 | 2019-07-08 | 이원로 | System and method for providing customer center platform service using omni channel |
KR102269169B1 (en) * | 2020-08-04 | 2021-06-24 | 변석태 | Method for providing messaging service |
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