KR20160136789A - System for push massaging service of multi-channel - Google Patents

System for push massaging service of multi-channel Download PDF

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Publication number
KR20160136789A
KR20160136789A KR1020150070806A KR20150070806A KR20160136789A KR 20160136789 A KR20160136789 A KR 20160136789A KR 1020150070806 A KR1020150070806 A KR 1020150070806A KR 20150070806 A KR20150070806 A KR 20150070806A KR 20160136789 A KR20160136789 A KR 20160136789A
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South Korea
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push
service
information
channel
support
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KR1020150070806A
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Korean (ko)
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최요훈
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주식회사 핸디아이씨티
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Publication of KR20160136789A publication Critical patent/KR20160136789A/en

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    • G06Q50/30—
    • H04L29/08693—
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Disclosed is a multichannel push messaging service system. According to the present invention, the multichannel push messaging service system includes: an application/website server supporting a single application program and a website; a business service supporting server registering a business operator by connecting to the single application program and the website and using a push message service; a push portal service server forming multiple service channels in accordance with a support request of the business service supporting server and providing a push portal service to a mobile communication device of a user, wherein an information transmission push message and a customer management solution are integrated in the push portal service; and a DB support server supporting the portal service and the push message in which customer information, business operator information, information transmission push message information, and the customer management solution are integrated, wherein the DB support server also provides customer management and statistics support data. The multichannel push messaging service system can improve use efficiency of the push message service of a user and the multiple business operators (member companies).

Description

[0001] SYSTEM FOR PUSH MASSAGING SERVICE OF MULTI-CHANNEL [0002]

The present invention relates to a push-messaging service, and more particularly, to a push-portal service in which a user integrates an information push message and a customer management solution from various businesses (member companies) through a single application / web Channel push messaging service system capable of improving the utilization efficiency of a push message service between a user and a plurality of operators.

In general, push message service is a service that conveys information whether customers want or not, which is contrary to the pull technique in which customers directly search for desired information. In particular, in the case of the mobile push method, unlike the push technique used in the conventional TV or radio, the range to be transmitted can be specified in advance.

The mobile push message service is a service that transmits contents to mobile devices so that the customer can use the information without accessing the corresponding service. Nowadays, SKT offers a dedicated push platform for each operating system of mobile terminals, It provides a push platform for apps that are registered with T-Store.

In particular, the push message service is divided into a public push service provided by the operating system of the mobile terminals and a private push service for building a proprietary messaging server. However, the push service provides the push service platform and the SDK applicable to the application development, It is necessary to develop individual apps in order to use it.

Accordingly, Korean Patent Laid-Open Publication No. 2014-0029306 (published on Mar. 3, 2014) discloses a service method supporting one common push message standardized in response to different operating system-based platforms.

However, since the conventional push message service including the above-mentioned Korean Patent Laid-Open Publication No. 2014-0029306 operates on an app-based basis using a wireless Internet network, an app for receiving a pushing message must be separately installed in each smart phone, Even if the push platform is used, the application to receive the push message must be installed separately. In such a situation, a plurality of applications must be installed for the user, which wastes resources of the smartphone and increases battery consumption .

Also, in order to reduce the cost of using existing SMS messages, operators who want to use the push message service must individually develop and supply the application according to the respective services, so that the initial cost is large, so that small businesses and small business owners use the push message service And since the initial cost of using existing messenger and messaging services is also high, most small businesses are using SMS services as they are.

Korean Patent Laid-Open Publication No. 2014-0029306 (published on March 10, 2014)

Accordingly, an object of the present invention is to provide a push portal service in which a user integrates an information push message and a customer management solution from various businesses (member companies) through a single application / web (App / Web) Channel push messaging service system capable of improving the utilization efficiency of a push message service between a user and a plurality of carriers.

In order to accomplish the above object, a multi-channel push messaging service system according to an exemplary embodiment of the present invention accesses a single application program and an application / web site server supporting a web site, a single application program, and a web site, A push portal that forms a multi-service channel in response to a support request from a provider service support server using a push messaging service and a provider service support server and provides a push portal service integrated with an information transfer push message and a customer management solution to a user's mobile communication device Service server, and a DB support server that supports push messages and portal services that integrate customer information, business information, information transfer push message information, and customer management solutions, and provides customer management and statistical support data.

According to the above-described multi-channel push messaging service system of the present invention, a multi-channel according to a plurality of operators can be used in a single app / web in the case of a user (customer), and various operators such as a small- It is effective to promote the business of the user to the member of the own member and the user of the app easily.

Especially, small business owners and small businesses are using high-priced SMS service, so the push portal service can expand the push message service market more easily. By providing a push message service at a low cost, marketing and customer management can be effectively performed at low cost.

1 is a block diagram illustrating a multi-channel push messaging service system according to an embodiment of the present invention.
FIG. 2 is a configuration diagram specifically showing the push portal service server shown in FIG. 1. FIG.
FIG. 3 is a view for explaining a push message transmission supporting operation of the push message transmission engine shown in FIG. 2. FIG.
FIG. 4 is a view for explaining a push message supporting operation of the message support engine shown in FIG. 2. FIG.
FIG. 5 is a diagram for explaining a multi-channel forming process of the multi-channel support engine shown in FIG.
FIG. 6 is a monitoring screen showing the multi-channel support and setting process shown in FIG.
FIG. 7 is a diagram illustrating an event support mode of the event support engine shown in FIG. 2. FIG.
FIG. 8 is a diagram illustrating a content support process of the content support engine shown in FIG. 2. Referring to FIG.
FIG. 9 is a diagram illustrating various forms of linked service support of the linked service support engine shown in FIG.
FIG. 10 is a diagram illustrating the cooperation service support process shown in FIG.
FIG. 11 is a diagram illustrating a security service support process of the secure service support engine shown in FIG. 2. FIG.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram illustrating a multi-channel push messaging service system according to an embodiment of the present invention.

The multi-channel push messaging service system shown in FIG. 1 is connected to an application / web site server 200, a single application program, and a web site 400 supporting a single application program and a web site 400, ), Forms a multi-service channel in response to a support request from a provider service support server 300 and a provider service support server 300 using a push messaging service, and transmits a push portal service integrated with an information transfer push message and a customer management solution A push portal service server 500 provided to a user's (customer's) mobile communication device 100, and push messages and portal services integrated with customer information, carrier information, information transfer push message information, and customer management solutions, And a DB support server 600 for providing management and statistical support data.

The application / web site server 200 forms a network using wired / wireless communication and configures and supports a single application program and a web site 400 so that users (customers) including a plurality of businesses (or member companies) 100), a PC, a notebook, and the like to access the app / web site 400.

A plurality of member companies or businesses can access the application program or the web site 400 using the mobile communication device 100, the PC, and the notebook, etc., and can apply / register as a member company or a company, and use the push messaging service. Also, the users can access the application program or the web site by using the mobile communication device 100, and the information push message transmitted from the push portal service server 500 and the push message integrated with the customer management solution .

The service provider support server 300 includes a mobile communication device of a service provider or member company, a PC, a notebook computer, and the like, and accesses the application / web site to form a wired / wireless network with the web site server 200. Here, a plurality of member companies or businesses can be a small business owner, a small business, a large corporation, or a public institution. The plurality of member companies or businesses can use an application program and a web site 400 using a mobile communication device 100, . Then, the user can register / apply as a member company or a business entity through an application program or a web site 400, and can apply for the use of the push messaging service and the push portal service through a predetermined payment process or the like. In other words, businesses such as small business owners and small and medium sized businesses first access the app / website and apply for the push messaging service. Then, the push message transfer service and the push portal service can be used by performing predetermined procedures such as the authentication and payment process, and after the authentication, the customer information and the push message can be registered and shared.

The push portal service server 500 forms a multi-service channel with a plurality of service provider support servers 300 according to application, authentication and registration results of the service provider support server 300. In response to the request of the registered service provider server 300, the push service provider 300 provides the push portal service integrated with the information push message and the customer management solution to the registered mobile communication device 100 of the corresponding user (customer).

The push portal service server 500 is a commercial push push service for providing low cost push portal service to medium / small business owners or small and medium enterprises such as Google Cloud Messaging (GCM) platform for Android, APNS (Apple Push Notification Service platform, a proprietary Handy Push Messaging System (HPMS), an Always On Management (AOM) platform of SKT, and a KT push platform service. Accordingly, the push portal service server 500 can transmit the push message through the HPMS, which is its own platform, in addition to the push message transmission method using the GCM service or the APNS platform. Here, when push messages are transmitted using GCM, APNS, or HPMS, various execution engines that execute a messaging process can be used as a method for sequentially transmitting messages by loading them in message information or messaging columns.

The push portal service server 500 manages all data type support, transmission guarantee / confirmation process, etc. by using a push message transmission engine for supplementing the push portal service and providing the additional function / service, It can support to support message transmission to users. The push portal service of the present invention and the conventional push message service can be combined and used for various users using various conventional push portal platforms. In this case, the advantage of the push portal service can be maximized and the disadvantage can be minimized, thereby providing the push portal platform service of the most suitable type for the small business person. The configuration of the push portal service server 500 of the present invention and its supporting technical features will be described in more detail with reference to the accompanying drawings hereinafter.

On the other hand, the DB support server 600 includes corresponding customer information held / supported by each business entity or member company, information of each business entity or member company, information message information conveying information provided by the business entity or member companies, We support a variety of push messages that integrate with customer management solutions of member companies and provide customer management and statistical support data at the request of operators or member companies.

FIG. 2 is a configuration diagram specifically showing the push portal service server shown in FIG. 1. FIG.

The push portal service server 500 shown in FIG. 2 interworks with at least one push message service among a plurality of different push messaging services including a GCM service and an APNS, and transmits an information push message and a request push message at the request of the service provider support server 300 A push message transmission engine 510 for supporting a push portal service incorporating a customer management solution, an information push message and a customer management solution integrated with the DB support server 600 in response to a request from the service provider support server 300 A message support engine 520 for supporting the message dispatch processing process by supporting the push message transmission engine 510 by generating and binding a push message and supporting the message transmission process according to the application, A multi-channel support engine 530 for forming a multi-service channel and a communication channel with the service provider support server 300, The event support engine 540 for providing multimedia contents and the DB support server 600 through the feedback information and performing customized management, And a content support engine 550 for supporting push messages in which a customer management solution is integrated according to information and providing information contents preset through a portal site.

The push portal service server 500 shown in FIG. 2 includes a DB support server 600 and a linkage service support engine 560 that provides life service information in connection with a life service support agency and links push portals of an application / And a security service support engine 580 for sharing and supporting the location information of the customer mobile communication device according to the request of the customer and providing the security service according to the customer's choice.

FIG. 3 is a view for explaining a push message transmission supporting operation of the push message transmission engine shown in FIG. 2. FIG.

3, the push message transmission engine 510 interoperates with at least one push message service among a plurality of different push messaging services including a GCM service and an APNS, Approval and payment information through the support server 300 and supports the push portal service integrated with the information push message and the customer management solution in cooperation with the message support engine 520 and the multi-channel support engine 530 do.

As described above, a service provider such as a small / medium-sized business person or a small and medium-sized business can access a push message service and a push portal service by accessing an application / web site, applying for a push messaging service, After authentication, customer information and push messages can be registered and shared. Accordingly, the push message transmission engine 510 transmits a push portal service in which the information push message and the customer management solution are integrated according to a request of the registered service provider server 300 to the mobile communication device 100 ). In order to provide the push portal service at a low cost, the push message transmission engine 510 includes a push service using the Google Cloud Messaging (GCM) platform and the APNS (Apple Push Notification Service) platform for Android, (Handy Push Messaging System), SKT's Always On Management (AOM) platform, and KT Push Platform service. Here, the HPMS as its own platform is composed of HPMS push server and HPMS push client, and one daemon processor maintains connection with the HPMS push server and receives the push message as a representative and transmits it to the corresponding application program . In particular, push messages using HPMS are divided into four types: Keep-Alive, Push Request, Notice, and Feedback message. The HPMS push server provides Keep-Alive request / response messages to maintain connection with the third party application server And transmits a push message of a preset cue level by performing a Keep-Alive request using the Keep-Alive Time field of the message delivered in response. Accordingly, the push message transmission engine 510 can transmit the push message through the HPMS, which is its own platform, in addition to the push message transmission method using the GCM service or the APNS platform.

FIG. 4 is a view for explaining a push message supporting operation of the message support engine shown in FIG. 2. FIG.

4, the message support engine 520 generates and binds a push message in which an information push message and a customer management solution are integrated with the DB support server 600 in response to a request from the service provider support server 300 The push message transmission engine 510 supports the message transmission processing process.

To this end, the message support engine 520 includes a message management module 521, a multi-channel support engine 530, and a multi-channel support engine 530 for integrally managing push message creation, reservation, A channel management module 522 for managing and monitoring message transmission channels in cooperation with each other, a transmission management module 522 for executing a messaging process by loading messages in GCM or APNS message information or HPMS messaging queue (HPMS Messaging Queue) 523), and a result management module 524 for inquiring and managing whether or not a push message is sent, a sent message is managed, a sending result is sent, and a resend is made.

The message management module 521 extracts the sending data from the unified management message data in the sending-related data DB support server 600 such as message creation, reservation, temporary storage, etc., and loads the message data in the GCM, APNS, HPMS message information, do. The method of loading in the messaging column and sending the message as a push message is to sequentially send a push message to be sent according to the information of the user's mobile communication device 100 by binding to message information of GCM or APNS or HPMS messaging column.

The channel management module 522 performs an operation of debinding the user mobile communication device 100 device ID, application program ID, business code, and channel ID.

The transmission management module 523 confirms the transmission message data type and transmission guarantee for each message type such as a GCM transmission process, an APNS transmission process, and an HPMS transmission process, and proceeds with the transmission process.

The result management module 524 confirms and transmits the result of push message transmission using GCM, APNS, and HPMS transmission process, and the result of the GCM, APNS, and HPMS use failure and the retransmission according to the result.

FIG. 5 is a diagram for explaining a multi-channel forming process of the multi-channel support engine shown in FIG. FIG. 6 is a monitoring screen showing the multi-channel support and setting process shown in FIG.

5 and 6, the multi-channel support engine 530 may be configured to support a plurality of service provider servers 300, a multi-service channel, and a communication channel according to application, authentication and registration results of the service provider support server 300, . To this end, the multi-channel support engine 530 has a plurality of service provider support servers 300 and an application capable of supporting the push portal service, and distributes the service to the application store, thereby sending a push message from the web / And a channel agent module 531 for supporting management.

The channel agent module 531 supports a device ID binding module for managing the device ID information of the user mobile communication device 100 by classifying the usage of at least one transmission process of GCM, APNS, and HPMS, and a push portal service supporting application A business code binding module that manages a channel database according to at least one sorting information including an application ID binding module, a business type, a business category, and an item of a business, and a business code binding module that manages a channel database based on business information, And a channel ID binding module that transmits and supports the platform.

The multi-channel support engine 530 registers multiple push messaging and provides push portal services to multiple operators and users on the app through multiple push messaging registrations. At this time, the message channel providing the push message is displayed in categories on the app / web as shown in FIG. 6, thereby providing convenience to the user and providing the message provider with an opportunity to advertise.

FIG. 7 is a diagram illustrating an event support mode of the event support engine shown in FIG. 2. FIG.

Referring to FIG. 7, the event support engine 540 supports the function of receiving feedback from the user including question / event participation and answering questions, and provides multimedia contents.

To this end, the event support engine 540 obtains the information to be used by the service provider in the marketing information, and transmits it to the questionnaire participation push message, which is an intelligent push service for the information to be obtained to the general member using the push portal platform in each service channel In addition, the user can input a questionnaire participation or an answer in a simple input in a received push message. In addition, an answer item can be supported by the member company or business operator so that it can be utilized as information.

The event message can be composed of a questionnaire supported by intelligent push messages, event participation, brief answers, and the like. Accordingly, the event support engine 540 can perform marketing for various members of the general membership by utilizing the intelligent push service and the multi-channel push engine, and can provide a customized questionnaire information collecting channel for each member company.

FIG. 8 is a diagram illustrating a content support process of the content support engine shown in FIG. 2. Referring to FIG.

Referring to FIG. 8, the content support engine 550 performs a customized management function in cooperation with the DB support server 600 through feedback information. The content support engine 550 performs a customized management function, And provides information contents preset through the portal site.

For this, the content support engine 550 supports a message provider such as a company or a member company 300 to push various types of contents through development of a text input / editing and a multimedia content editing function. In addition to simple characters, And a push message including content information including the content information. In addition, a plurality of templates (about five kinds) commonly used in the industry are developed and provided, and push messages such as marketing, publicity, events, and surveys can be transmitted using the provided templates. In addition, the content support engine 550 supports customized management functions and menus through user feedback information through the application / web, and can support content information according to a user's selection.

Particularly, the content support engine 550 may share classification information (industry / item, etc.) managed in the push portal platform, and may store channel information of the industry type (business / And the user can additionally support to set whether or not to receive a push message with respect to the entire information of the business type (sector / event, etc.) of the channel. In addition, the user may set up a business type of interest and send a push message to a user who is permitted to receive a push, through a business code when a push message is transmitted from a member company.

FIG. 9 is a diagram illustrating various forms of linked service support of the linked service support engine shown in FIG. FIG. 10 is a diagram illustrating the cooperation service support process shown in FIG.

Referring to FIG. 9 and FIG. 10, the linkage service support engine 560 provides a variety of life service information providing various contents through the portal, thereby linking the push portal with the general user to become an app that can be frequently used. To this end, the linkage service support engine 560 develops various services associated with the push portal for attracting general users, and provides various services such as weather information, data parsing information, portal site, Open API, , News, and oil price information, thereby providing a push portal linkage service for attracting general users and providing an application that can be frequently used.

FIG. 11 is a diagram illustrating a security service support process of the secure service support engine shown in FIG. 2. FIG.

Referring to FIG. 11, the security service support engine 580 supports location information according to a customer request, thereby providing a security service for a customer. Especially, it supports the platform that user can participate through API and plug-in program, and supports small business business promotion support package as intelligent push service, so that not only push message service but also various kinds of customer management function .

In the business support package model that can be used in academies, daycare centers, etc., it is possible to provide information of academics and aboriginal people in the app, A user participation menu (eg My Opinion) can be used as feedback space for information.

The feedback on the information provided by the institute and the day care center can be registered through user participation menu (eg My Opinion), comments on each information, intelligent push message confirmation check function, etc. Based on the registered feedback information, , And child care centers provide customized management and information for each member. In this manner, the security assisting service engine 570 can develop and provide a service that periodically transmits the location information of the child to the parents by utilizing the smart phone location information.

As described above, according to the multi-channel push messaging service system of the present invention described above, a multi-channel according to a plurality of providers can be used in one app / web for a user (customer) Organizations, and other members of the company and the members of their own unique members and users of the app can easily promote their business.

Especially, small business owners and small businesses are using high-priced SMS service, so the push portal service can expand the push message service market more easily. The push message service is provided at a low cost, so that marketing and customer management can be effectively performed at a low cost.

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention as defined in the following claims And changes may be made without departing from the spirit and scope of the invention.

Claims (9)

An app / website server supporting a single application and web site;
A provider service support server connected to the single application program and the website and registered as a provider (or member company) and using a push messaging service;
A push portal service server forming a multi service channel according to a request of the service provider support server and providing a push portal service integrated with an information push message and a customer management solution to a mobile communication device of a user (or a customer); And
A DB support server that supports push message and portal services that integrate customer information, provider information, information transfer push message information, and customer management solution, and provides customer management and statistical support data;
Channel push messaging service system.
The method according to claim 1,
The push portal service server
Support push portal service that integrates information push message and customer management solution upon request of the service provider support server in cooperation with at least one push message service among a plurality of different push messaging services including GCM service, APNS platform and HPMS platform A push message transmission engine;
And a message sending processing process for supporting the push message transmission engine to generate and bind a push message in which the information push message and the customer management solution are integrated in cooperation with the DB support server at the request of the provider service support server Message support engine;
A multi-channel support engine for forming a multi-service channel and a communication channel with a plurality of service provider servers according to application, authentication and registration results of the service provider support server;
An event support engine for supporting a function of receiving feedback from the user including a questionnaire / event participation and an answer item and providing multimedia contents;
A DB support server via the feedback information, performs a customized management function, supports customized management, and supports a push message in which the customer management solution is integrated according to information, and provides predetermined information contents through a portal site A content support engine;
Channel push messaging service system.
3. The method of claim 2,
The push message transmission engine
A push message service of at least one of a plurality of different push messaging services including a GCM service, an APNS platform, and an HPMS platform,
Channel push messaging that supports push portal services that integrate information push messages and customer management solutions in cooperation with the message support engine and multi-channel support engine, Service system.
3. The method of claim 2,
The message support engine
A message management module for integrally managing push message creation, reservation, temporary storage, and processing related matters in cooperation with the DB support server;
A channel management module for managing and monitoring a message transmission channel in cooperation with the multi-channel support engine,
A transmission management module for executing a messaging process for loading the message information of the GCM or APNS or the HPMS messaging queue (Messaging Queue) and sending the messages sequentially; And
A result management module that inquires and manages whether the push message is sent, managed, sent, or resent;
Channel push messaging service system.
3. The method of claim 2,
The multi-channel support engine
A channel agent module for supporting a plurality of service provider servers and an application capable of supporting a push portal service and distributing the services to an application store to support sending and managing push messages on a web /
The channel agent module
A device ID binding module that manages device ID information of the user mobile communication device by classifying usage modes of at least one transmission process among GCM, APNS, and HPMS processes;
An application ID binding module supporting a push portal service supporting application;
A business code binding module that manages a channel database according to at least one classification information including a business type, a business type, and an item of a business entity; And
A channel ID binding module for transmitting and supporting a platform based on a business code according to a business operator or member company classification information and channel classification data;
Channel push messaging service system.
3. The method of claim 2,
The event support engine
The service provider obtains information to be utilized by the service provider for marketing information, and supports the user to transmit the questionnaire participation push message, which is an intelligent push service for information to be obtained to the general member, using the push portal platform on each service channel, Supports the participation of surveys or replies according to the received push message.
A multi-channel push messaging service system that enables marketing of pre-set and classified users by using intelligent push service and multi-channel push engine and provides customized survey information collection channel for each member company.
3. The method of claim 2,
The content support engine
A plurality of predetermined types of contents provided by a message provider including the provider can be pushed through the development of a text input / edit function and a multimedia content editing function, and a push message including content information including images, To provide you with
Develop and provide a plurality of templates that can be commonly used in the industry and support the push messages such as marketing, publicity, events, and surveys to be transmitted using the provided templates, Multi-channel push messaging service system with customized management features and menus.
3. The method of claim 2,
The linked service support engine
In order to attract general users, various services associated with the push portal are developed and provided, and at least one of weather information, data parsing information, portal site, Open API, update period setting and location based setting information, news, By selectively providing,
A multi-channel push messaging service system that provides push portal association services to attract end users and become an often-available app.
3. The method of claim 2,
A linked service support engine that provides living service information in association with the DB support server and the living service support agency and links the push portal of the application /
A multi-channel push messaging service system further comprising a security service support engine for providing a secure service according to a customer's choice by sharing and supporting location information of the customer's mobile communication device according to a customer's request.
KR1020150070806A 2015-05-21 2015-05-21 System for push massaging service of multi-channel KR20160136789A (en)

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Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20180121766A (en) * 2017-04-28 2018-11-08 포항공과대학교 산학협력단 A risk information spread system for guranteeing reliable emergency service
KR20190080288A (en) * 2017-12-28 2019-07-08 이원로 System and method for providing customer center platform service using omni channel
KR102269169B1 (en) * 2020-08-04 2021-06-24 변석태 Method for providing messaging service

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20180121766A (en) * 2017-04-28 2018-11-08 포항공과대학교 산학협력단 A risk information spread system for guranteeing reliable emergency service
KR20190080288A (en) * 2017-12-28 2019-07-08 이원로 System and method for providing customer center platform service using omni channel
KR102269169B1 (en) * 2020-08-04 2021-06-24 변석태 Method for providing messaging service

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