KR20130118669A - Vip concierge service system - Google Patents

Abstract

PURPOSE: A very important person (VIP) concierge service system is provided to remotely control a screen interface for concierge service guide through a network. CONSTITUTION: A VIP concierge system (100) includes an access authentication unit (110) authenticating access of a VIP customer terminal, an information providing unit (120) providing a concierge service list to a VIP customer terminal authenticated by the access authentication unit, a voice call connection unit (130) connecting a voice call between the corresponding VIP customer terminal and a concierge service operator terminal when selecting a specific concierge service in the VIP customer terminal and a remote control unit (140) providing a remote control screen interface for concierge service guide selected by the VIP customer terminal to a voice call-connected VIP customer terminal. [Reference numerals] (110) Access authentication unit; (120) Information providing unit; (130) Voice call connection unit; (140) Remote control unit; (150) DM processing unit; (200) VIP customer terminal; (300) Concierge service operator terminal; (AA) VIP customer DB; (BB) Concierge service DB

Description

VIP concierge service system

The present invention relates to a concierge service-related technology, and more particularly, to a VIP concierge service system.

Concierge Service means a service such as a secretary who fulfills customer needs for the convenience of the customer. Korean Patent Publication No. 10-2007-0027687 (2007.03.09) proposes an e-commerce shopping method using an e-concierge station.

The present inventor provides a concierge service to a VIP customer through a network, but enables a remote remote control of a screen interface for concierge service guidance provided to a VIP customer terminal so that VIP customers can easily and conveniently enjoy the concierge service. I have been working on a technology that can help.

Korean Patent Publication No. 10-2007-0027687 (2007. 03. 09)

The present invention has been invented under the above-mentioned purpose, while providing a concierge service to a VIP customer through a network, a VIP concierge for enabling remote remote control of a screen interface for concierge service guidance provided to a VIP customer terminal. Its purpose is to provide a service system.

According to an aspect of the present invention for achieving the above object, the VIP concierge service system provides a list of concierge services to a VIP customer terminal authenticated access, when selecting a specific concierge service by the VIP customer terminal, It is characterized by providing a remote remote control screen interface for connecting the VIP customer terminal and a voice call (Call), and for concierge service guidance selected by the VIP customer terminal to the voice call connected VIP customer terminal.

The present invention provides the VIP customer with a concierge service through the network, but can provide a screen interface for guiding the remote remote control concierge service to the VIP customer terminal, so that the VIP customer can easily and conveniently enjoy the concierge service under the guidance of the concierge service operator. It can work.

1 is a block diagram showing the configuration of an embodiment of a VIP concierge service system according to the present invention.
2 is a block diagram showing the configuration of an embodiment of a DM processing unit of the VIP concierge service system according to the present invention.
3 is a block diagram showing the configuration of an embodiment of the information providing unit of the VIP concierge service system according to the present invention.
4 is a flowchart illustrating an example of a VIP concierge service providing procedure of the VIP concierge service system according to the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like reference numerals refer to the like elements throughout.

In the following description of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the subject matter of the present invention rather unclear.

The terms used throughout the specification of the present invention have been defined in consideration of the functions of the embodiments of the present invention and can be sufficiently modified according to the intentions and customs of the user or operator. It should be based on the contents of.

1 is a block diagram showing the configuration of an embodiment of a VIP concierge service system according to the present invention. As shown in FIG. 1, the VIP concierge service system 100 according to this embodiment includes a connection authentication unit 110, an information providing unit 120, a voice call connection unit 130, and a remote control unit 140. It may be made, including.

The connection authentication unit 110 authenticates the connection of the VIP customer terminal 200. The VIP customer terminal 200 may be a communication terminal capable of voice call connection with Internet access, such as a personal computer capable of smartphone or Internet phone.

For example, when the VIP customer accesses the VIP concierge service system through the VIP customer terminal 200 possessed by the VIP customer, the access authentication unit 110 provides a user interface for inputting a user ID and password to the VIP customer terminal 200. When the user ID and password are input from the VIP customer terminal 200, the user may be configured to authenticate the VIP customer terminal access by searching the pre-stored VIP member DB and checking whether there is a VIP customer corresponding to the input user ID and password.

The information provider 120 provides a list of concierge services to the VIP customer terminal 200 authenticated by the connection authentication unit 110. At this time, the list of concierge services provided by the information providing unit 120 may include medical / health / well-being services or travel / sports / leisure services or shopping services or cultural / art / event services or legal / tax services or living / convenience services. It may include at least one of. In addition, various services may be provided as a list of concierge services.

The voice call connection unit 130 selects a specific concierge service by the VIP customer terminal 200 provided with the list of concierge services provided by the information providing unit 120, and the corresponding VIP customer terminal 200 and the concierge service operator terminal ( It may be implemented to connect a voice call (Call) between 300.

For example, if the concierge service list is provided to the VIP customer terminal 200 in thumbnail form by the information providing unit 120, the VIP customer receives the VIP customer terminal 200 through a key operation or a mouse operation or a touch screen operation. It may be implemented to select a specific concierge service that wants.

When a specific concierge service is selected by the VIP customer terminal 200, the voice call connection unit 130 connects the voice call between the VIP customer terminal 200 and the concierge service operator telephone terminal 300 so that the service operator can use the voice call. Have the VIP customer hear voice prompts for the specific concierge service selected by the VIP customer.

At this time, the voice call connection unit 130 may be implemented to serve as an exchange to connect the voice call between the VIP customer terminal 200 and the concierge service operator telephone terminal 300 by the Internet telephone method, VIP by mobile communication method The customer terminal 200 and the concierge service operator telephone terminal 300 may be implemented to serve as an exchange to connect a voice call.

The remote controller 140 provides a remote remote control screen interface for concierge service guidance selected by the VIP customer terminal to the VIP customer terminal 200 connected to the voice call by the voice call connection unit 130.

At this time, when selecting a specific concierge service by the VIP customer terminal 200, a client program for executing the remote remote control screen interface is transmitted to the VIP customer terminal 200 and installed, and the remote remote through this client program The control screen interface may be executed, and the remote remote control screen interface may be controlled by the remote controller 140.

For example, the remote controller 140 may be implemented to provide a concierge service guide screen selected by the concierge service operator through a remote remote control screen interface.

For example, the remote controller 140 may be implemented to provide a concierge service use payment screen selected by the concierge service operator via the remote remote control screen interface. At this time, the concierge service payment screen may be a credit card payment screen.

For example, if a VIP customer has selected medical / health / well-being services as a concierge service, the service operator can provide voice prompts to the VIP customer via voice call to the remote remote control screen interface. Information screens related to medical / health / well-being services can be appropriately selected and provided.

In other words, the service operator can provide the VIP customer with a voice prompt for the specific concierge service selected by the VIP customer, while providing a voice prompt for the specific concierge service selected by the customer through the screen interface for the remote remote control concierge service guide. The screen will be provided to VIP customers over the network.

Accordingly, the present invention provides the VIP customer with a concierge service through the network, but can provide a screen interface for the remote remote control control of the concierge service to the VIP customer terminal, so that the VIP customer can easily and conveniently concierge under the guidance of the concierge service operator. You can enjoy the service.

Meanwhile, according to an additional aspect of the present invention, the VIP concierge service system 100 may further include a DM processing unit 150 for sending a direct mail (DM) to a VIP customer. 2 is a block diagram showing the configuration of an embodiment of a DM processing unit of the VIP concierge service system according to the present invention.

As shown in FIG. 2, the DM processing unit 150 includes an advertisement selecting unit 151, an identification information generating unit 152, a DM configuring unit 153, a DM output unit 154, and a DM sending unit. 155, and a DM sending history storage unit 156.

The advertisement selecting unit 151 selects a plurality of circular advertisements according to the advertisement circulation rule. In this case, the circular advertisement means an advertisement included in the DM at a specific cycle, and the circular advertisement is selected according to the advertisement circular rule.

Ad circulation rules can be defined in various ways. For example, the advertisement circulation rule may define a rule in which advertisements of each advertiser are cycled in a specific cycle according to priority. The advertisement priority may be set so that the higher the advertising cost, the higher the priority.

Alternatively, the ad rotation rules may be defined with more consideration for DM sending regions. For example, an advertisement of each advertiser may be defined as a rule that is cycled in a specific cycle according to the priority of each DM sending region.

For example, the ad rotation rule breaks down by the address or shipping region of all VIP customers who receive DMs, divides the number of VIP customers by segmented evenly by the number of advertisers, or divides them by the number of VIP customers desired. It is possible to define a rule that sends advertisements of each advertiser only to the extracted VIP customers by sequentially extracting or randomly extracting the VIP customer list of each region by a specific number, and periodically rotates the target VIP customers at a specific cycle such as monthly and quarterly.

Identification information generation unit 152 generates unique identification information for advertising and VIP customer identification. At this time, the unique identification information may be a barcode or a QR code, in addition, it may be implemented in various forms such as a unique serial number or identification ID capable of advertising and customer identification. Meanwhile, the unique identification information may be implemented in a form in which the advertisement identification information and the VIP customer identification information are combined.

The DM configuration unit 153 arranges the DM content information, the circular advertisement selected by the advertisement selection unit 151, and the unique identification information generated by the identification information generation unit 152 in different areas of the DM frame, respectively. Configure

In this case, the DM content information may be information provided from a DM client, for example, information on a department store card included in a department store card use history provided by a department store, event information included in an event guide DM, and the like. VIP customer information such as the VIP customer name may be included.

The DM output unit 154 outputs the DM configured by the DM configuration unit 154. In this case, the DM output unit 154 may output the DM in the form of a specific image file, or may output the DM in the form of printing paper through a printer.

The DM sending unit 155 processes the DM outputted by the DM output unit 154 to the VIP customer. At this time, the DM sending unit 155 may process the DM to be sent online or may be processed to send the DM offline.

The DM sending history storage unit 156 stores the DM sending history by storing unique identification information included in the DM processed by the DM sending unit 155 with VIP customer information to receive the DM.

The VIP customer who has received the DM sent by the DM sending unit 155 may watch a circular advertisement included in the DM. Therefore, advertisers can provide efficient advertisements at low cost by providing circular advertisements with relatively low advertisement prices through DMs sent to VIP customers, and thus advertisements through DMs can be activated.

Meanwhile, according to an additional aspect of the present invention, the information providing unit 120 of the VIP concierge service system 100 may be implemented as shown in FIG. 3. 3 is a block diagram showing the configuration of an embodiment of the information providing unit of the VIP concierge service system according to the present invention.

Referring to FIG. 3, the information providing unit 120 includes an emotion information processing unit 121, a purchase history processing unit 122, an emotion characteristic deriving unit 123, a purchase preference characteristic deriving unit 124, and personalization. The service provider 125 may be included.

The emotion information processing unit 121 collects and accumulates emotion information of VIP customers. For example, the emotional information of the VIP customer may be personal characteristics of the VIP customer such as very arrogant, arrogant, slightly arrogant, moderate, slightly modest, modest, very modest, and the like.

For example, the VIP customer's sentiment information may be an attitude characteristic such as very hit, hit, slightly hit, moderate, slightly relaxed, relaxed, very relaxed, very self-centered, self-centered, slightly self-centered, moderate, slightly caring It can be interactive features such as type, caring for others, caring for others, and the like. In addition, if the emotional information of the VIP customer is a characteristic that can reflect the emotion of the VIP customer can include all.

At this time, the emotional information processing unit 121 collects the emotional information of the VIP customer internally through the online questionnaire, or receives the emotional information of the VIP customer from the questionnaire obtained the emotional information of the VIP customer through the face-to-face questionnaire, or Emotional information of VIP customers can be accumulated by collecting emotion information of VIP customers by input from emotion information input terminals (not shown) such as a terminal, and storing the collected VIP customer emotion information in an emotion information DB. .

The purchase history processing unit 122 collects and accumulates the product or service purchase history of the VIP customer. For example, the purchase history processing unit 122 collects a product or service purchase history of a VIP customer by input from a terminal (not shown) of a product or service provider such as a department store, a financial institution, and purchases the collected product or service. By storing the history in the purchase history DB, it is possible to accumulate the purchase history of goods or services of VIP customers.

The emotional characteristic deriving unit 123 derives the emotional characteristics of the VIP customer based on the emotional information of the VIP customer accumulated by the emotional information processing unit 121. The emotional characteristics of the VIP customer may be, for example, emotional type.

For example, the emotion characteristic deriving unit 123 retrieves the emotion information of the VIP customer from the emotion information database storing the emotion information of the VIP customer accumulated by the emotion information processing unit 121, and retrieves the emotion information of the retrieved VIP customer. It can be implemented to derive the emotional characteristics of the VIP customer based on.

For example, the emotional characteristic deriving unit 123 may be implemented to derive the emotional characteristics of the VIP customer by determining the emotional type of the corresponding customer by averaging the entire emotional information of the numerically quantified VIP customer accumulated up to now.

For example, the emotional characteristics deriving unit 123 may derive the emotional characteristics of VIP customers by determining the emotional types of the VIP clients monthly or seasonally by averaging the emotional information of the numerically quantified VIP customers accumulated by the present month or season. It may be implemented.

If the emotional information of the VIP customer is a personality characteristic, the emotional characteristic of the VIP customer may be any one of very arrogant, arrogant, slightly arrogant, moderate, slightly modest, modest, and very modest.

If the emotional information of the VIP customer is an attitude characteristic, the emotional characteristic of the VIP customer may be one of very hit, hit, slightly hit, normal, slightly relaxed, relaxed, very comfortable.

If the emotional information of a VIP customer is an interactive characteristic, the emotional characteristic of the VIP customer is one of very self-centered, self-centered, slightly self-centered, moderate, slightly caring, other caring, and very caring. Can be.

The purchase preference characteristic deriving unit 124 derives a purchasing preference characteristic of the corresponding VIP customer based on the purchase history of the product or service of the corresponding VIP customer accumulated by the purchasing history processing unit 122. At this time, the purchase preference characteristic of the VIP customer is information quantified by evaluating and ranking the types of goods or services that the VIP customer is interested in.

For example, the purchase preference characteristic derivation unit 124 retrieves the product or service purchase history of the corresponding VIP customer from the purchase history DB storing the product or service purchase history of the VIP customer accumulated by the purchase history processing unit 122, It may be implemented to derive the purchase preference characteristics of the VIP customer based on the service purchase history of the VIP customer.

The personalization service provider 125 based on the emotion characteristics of the VIP customer derived by the emotion characteristic derivation unit 123 and / or the purchase preference characteristics of the VIP customer derived by the purchase preference characteristic derivation unit 124. A concierge service list is generated for the corresponding customer, and the generated concierge service list is provided to the corresponding VIP customer terminal 200.

Therefore, by implementing in this way, the present invention determines the concierge service list for VIP customers in consideration of the emotional information of the VIP customer to provide a differentiated concierge service for each VIP customer according to the emotion type of the VIP customer, remote remote control The screen interface for possible concierge service guidance can be provided to the VIP customer terminal, so that VIP customers can easily and conveniently enjoy the concierge service under the guidance of the concierge service operator.

According to an additional aspect of the present invention, the emotion information processing unit 121 may include an emotion information input interface unit 1211, an emotion information quantification unit 1212, and an emotion information storage unit 1213.

The emotion information input interface unit 1211 is a user interface for inputting emotion information of a VIP customer. For example, a web page or an emotion information input terminal for conducting a survey for emotion information input is connected to the VIP customer from the emotion information input terminal. It can be implemented in the form of a screen interface for receiving the emotional information of the.

The emotion information quantification unit 1212 analyzes the emotion information of the VIP customer input through the emotion information input interface unit 1211 to classify the emotion types, and numerically quantify the emotion information of the VIP customer according to the classified emotion types. do.

For example, the emotion information input interface unit 1211 is a user interface for inputting personality characteristics of the VIP customer, and the personality characteristic list of the VIP customer provided by the emotion information input interface unit 1211 is' very arrogant ',' Suppose that it is arrogant ',' slightly arrogant ',' normal ',' slightly humble ',' humid ',' very humble ', and selects one of them through the emotional information input interface unit 1211 to receive emotional information. .

In addition, assuming that the scores according to the emotion types are tabulated, the emotion information input interface unit 1211 has the characteristics of 'very arrogant', 'slightly arrogant', 'slightly arrogant', 'normal', and 'slightly modest'. If any one of 'humility', 'very modest' is selected and the emotion information of the VIP customer is input, the emotion information quantification unit 1212 analyzes this to classify the emotion type and according to the classified emotion type. Emotional information can be numerically quantified to assign a score.

The emotion information storage unit 1213 stores emotion information of VIP customers numerically quantified by the emotion information quantification unit 1212. At this time, whenever the emotional information storage unit 1213 is emotionally quantified by the emotional information quantifier 1212, the emotional information of the VIP customer numerically quantified in the emotional information database Can be implemented to store. Therefore, the emotional information of the VIP customer is accumulated by doing this.

The VIP concierge service providing procedure of the VIP concierge service system as described above will be described with reference to FIG. 4. 4 is a flowchart illustrating an example of a VIP concierge service providing procedure of the VIP concierge service system according to the present invention.

First, when the VIP customer accesses the VIP concierge service system through the VIP customer terminal, the VIP concierge service system authenticates the VIP customer terminal access in step 410. Since the VIP customer terminal access authentication has been described above, duplicate description will be omitted.

If the VIP customer terminal access authentication is confirmed, in step 420 the VIP concierge service system provides a list of concierge services to the VIP customer terminal authenticated access. Since the concierge service list has been described above, duplicate description will be omitted.

When the list of concierge services provided by the VIP concierge service system is provided to the VIP customer terminal, the VIP customer views it, and if the VIP customer wants to use the specific concierge service, the VIP customer terminal selects the specific concierge service desired by the VIP customer. do.

Then, in step 430, when the VIP concierge service system selects a specific concierge service by the VIP customer terminal, a voice call is connected between the corresponding VIP customer terminal and the concierge service operator terminal. Since the connection of the voice call between the VIP customer terminal and the concierge service operator terminal has been described above, duplicate description thereof will be omitted.

When a voice call is connected between the VIP customer terminal and the concierge service operator terminal, in step 440, the VIP concierge service system provides the remote customer control screen interface for concierge service guidance selected by the VIP customer terminal to the VIP customer terminal. Since the description of the remote remote control screen interface has been described above, duplicate descriptions are omitted.

Subsequently, the service operator provides voice guidance to the VIP customer via a voice call to the specific concierge service selected by the VIP customer, while simultaneously providing information about the specific concierge service selected by the customer through a screen interface for concierge service guidance with remote remote control. The screen will be provided to VIP customers over the network.

Accordingly, the present invention provides the VIP customer with a concierge service through the network, but can provide a screen interface for the remote remote control control of the concierge service to the VIP customer terminal, so that the VIP customer can easily and conveniently concierge under the guidance of the concierge service operator. You can enjoy the service.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it will be understood by those of ordinary skill in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. .

The present invention can be used industrially in the technical field of the Concierge Service and its application.

100: VIP concierge service system
110: connection authentication unit
120: information provider
121: emotional information processing unit
1211: emotion information input interface unit
1212: Emotional information quantification unit
1213: emotional information storage unit
122: purchase history processing unit
123: emotional characteristics derivation unit
124: Derivation of purchase preference characteristics
125: personalization service provider
130: voice call connection
140:
150: DM processing unit
151: Ad selection unit
152: identification information generation unit
153: DM component
154: DM output unit
155: DM sending department
156: DM sending history storage
200: VIP customer terminal
300: concierge service operator terminal

Claims (10)

An access authentication unit for authenticating access to the VIP customer terminal;
An information provider for providing a concierge service list to the VIP customer terminal authenticated by the connection authentication unit;
A voice call connection unit for connecting a voice call between the corresponding VIP customer terminal and the concierge service operator terminal when selecting a specific concierge service by the VIP customer terminal provided with the concierge service list provided by the information providing unit;
A remote control unit providing a remote remote control screen interface for concierge service guidance selected by the VIP customer terminal to the VIP customer terminal connected to the voice call by the voice call connection unit;
VIP concierge service system comprising a. The method of claim 1,
Remote control:
And a concierge service guidance screen selected by the concierge service operator via a remote remote control screen interface. 3. The method of claim 2,
Remote control:
And a concierge service usage payment screen selected by the concierge service operator via a remote remote control screen interface. The method of claim 3, wherein
The concierge service payment screen:
VIP concierge service system, characterized in that the credit card payment screen. The method of claim 1,
Concierge Service List:
VIP concierge service system comprising at least one of medical / health / wellness services or travel / sports / leisure services or shopping services or cultural / artistic / event services or legal / tax services or living / convenience services. The method of claim 1,
VIP concierge service system:
An advertisement selection unit for selecting a plurality of circular advertisements according to an advertisement circulation rule;
An identification information generation unit for generating unique identification information for advertisement and VIP customer identification;
A DM component configured to configure DM by placing DM content information, a circular advertisement selected by the advertisement selecting section, and unique identification information generated by the identification information generating section in different areas within the DM frame;
A DM output section for outputting a DM configured by the DM configuration section;
A DM sending unit for sending and processing the DM outputted by the DM output unit to the VIP customer;
A DM dispatch history storage unit for storing the unique identification information included in the DM processed by the DM dispatch unit by matching with the VIP customer information to receive the DM;
VIP concierge service system further comprising a DM processing unit comprising. 7. The method according to any one of claims 1 to 6,
Information provided by:
An emotional information processing unit for collecting and accumulating emotional information of VIP customers;
A purchase history processing unit for collecting and accumulating the purchase history of goods or services of VIP customers;
An emotion characteristic deriving unit for deriving an emotion characteristic of the VIP customer based on the emotion information of the VIP customer accumulated by the emotion information processing unit;
A purchase preference characteristic derivation unit for deriving purchase preference characteristics of the corresponding VIP customer based on the purchase history of the product or service of the corresponding VIP customer accumulated by the purchase history processing unit;
Generate a list of concierge services for the customer based on the emotional characteristics of the VIP customer derived by the emotional characteristic derivation unit and / or the purchasing preference characteristics of the VIP customer derived by the purchasing preference characteristic derivation unit. A personalized service providing unit providing the generated concierge service list to the corresponding VIP customer terminal;
VIP concierge service system comprising a. The method of claim 7, wherein
Emotional information processing unit:
Emotional information input interface unit for inputting the emotional information of the VIP customer;
An emotion information quantification unit for classifying emotion types by analyzing the emotion information of the VIP customer input through the emotion information input interface unit, and quantifying the emotion information of the corresponding VIP customer according to the classified emotion types;
An emotion information storage unit for storing emotion information of VIP customers numerically quantified by the emotion information quantification unit;
VIP concierge service system comprising a. The method of claim 8,
Emotion characteristics derived from:
A VIP concierge service system which derives the emotional characteristics of the VIP customer by determining the emotional type of the VIP customer by averaging all the emotional information of the VIP customer quantified numerically. The method of claim 8,
Emotion characteristics derived from:
VIP concierge service which derives emotional characteristics of VIP customer by deciding the emotional type of VIP customer by month or season by averaging the emotional information of the VIP customer quantitatively quantified by month or season system.

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