KR20130091925A - Method of managing customer - Google Patents

Method of managing customer Download PDF

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KR20130091925A
KR20130091925A KR1020120013277A KR20120013277A KR20130091925A KR 20130091925 A KR20130091925 A KR 20130091925A KR 1020120013277 A KR1020120013277 A KR 1020120013277A KR 20120013277 A KR20120013277 A KR 20120013277A KR 20130091925 A KR20130091925 A KR 20130091925A
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customer
information
payment
credit card
server
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Korean (ko)
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한영수
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한영수
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    • G06Q50/40—
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/04—Payment circuits
    • G06Q20/06—Private payment circuits, e.g. involving electronic currency used among participants of a common payment scheme
    • G06Q20/065—Private payment circuits, e.g. involving electronic currency used among participants of a common payment scheme using e-cash
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
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  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

PURPOSE: An oiling customer management method using license plate numbers is provided to enable an oiling customer to save the accumulated money, be provided with all kinds of services, and be transmitted with oiling information on the mobile phone without carrying a point card by recognizing the license plate of an approaching vehicle and grasping customer information in a database using the recognized number in the license plate. CONSTITUTION: The number on the license plate of an approaching vehicle is recognized using a camera. A customer management server receives the number and check customer information in a database. The customer management server receives the breakdown of the accumulated money of a customer from an oil refining company server using the customer information to transmit with credit card payment information to the mobile phone of the customer. The customer management server is approved with the payment by transmitting the payment information to a credit card company server when a customer selects a card to pay using the payment information transmitted to the mobile phone. The customer management server transmits the customer information and a payment breakdown to the oil refining company server to renew the accumulated money after the approval of the payment. The accumulated money is subtracted by transmitting the customer information and an accumulated money payment breakdown to the oil refining company server when a customer pays for oiling with the accumulated money using the breakdown of the accumulated money transmitted to the mobile phone. The customer management sever matches and the new credit card payment information of a customer with the customer information and store the new credit card payment information when the credit card payment information of the customer does not exist during the third step. [Reference numerals] (AA) Recognize a vehicle number; (BB) Transmit the recognized number to a customer management server; (CC) Check customer information by the recognized information; (DD) Receive a list of accumulated money from an oil refining company server; (EE) Transmit a refueling amount, the list of the accumulated money, and credit card payment information to a mobile phone of the customer; (FF) Pay by the accumulated money; (GG) Pay by a credit card; (HH) Update a database after payment; (II) Transmit payment credit card selection information to the mobile phone of the customer; (JJ) Select the card and pay?; (KK) Transmit payment information to a server of a corresponding credit card company; (LL) Approve the payment?; (MM) Transmit the client information and a payment history to the oil refining company server

Description

주유고객 관리방법{Method of managing customer}Method of managing customer

본 발명은 주유소를 이용하는 고객의 차량번호를 인식하여 주유고객을 관리하도록 하는 주유고객 관리방법에 관한 것이다.
The present invention relates to a refueling customer management method for managing a refueling customer by recognizing a vehicle number of a customer using a gas station.

정유사로부터 포인트 카드를 발급받은 주유고객은 해당 정유사의 주유소를 방문하여 주유할 때 주유금액에 따른 포인트 즉 적립금을 적립받게 된다.Refueling customers who have received a loyalty card from an oil refinery will receive points, or reserves, according to the amount of oil when they visit the gas station and refuel.

이러한 적립금을 적립받기 위해서는 주유금액 결재시 포인트 카드를 제시하여 포인트 카드 번호에 주유금액의 일정부분을 적립받는다.In order to accumulate such reserves, you can earn a certain portion of the amount of fuel in the point card number by presenting a point card at the time of payment.

그런데, 통상 고객이 정유사로부터 적립금을 적립받기 위해서는 정유사별로 모두 포인트 카드를 발급받아 주유할 때마다 매번 제시하여야 하는 번거로움과 해당 정유사의 포인트 카드를 구비하여야하는 불편함이 뒤따른다.However, in order for a customer to earn a reserve from an oil refinery, it is cumbersome to present a point card for each oil refiner every time and refuel with a point card of the oil refinery.

그리고, 정유사의 입장에서는 많은 고객들에게 포인트 카드를 발급하는 비용이 발생한다.And, in the oil refiner's position, the cost of issuing loyalty cards to many customers is incurred.

또한, 주유소에서 근무하는 주유원들의 입장에서도 운전자로부터 포인트 카드를 받아서 POS 시스템이 구비된 장소까지 이동하여 적립하여야 하므로 바쁘고 복잡한 주유소 환경에서는 이러한 적립 행위가 매우 번거롭고 불편한 것이다.
In addition, even in the position of gas stations working at the gas station to receive a point card from the driver to move to a place equipped with a POS system to accumulate such accumulation is very cumbersome and inconvenient in a busy gas station environment.

본 발명은 이러한 종래의 문제점을 해결하기 위하여, 주유소 영업장에 진입하는 차량의 번호판을 인식하고, 인식된 차량번호에 의해 미리 데이터베이스화된 고객정보를 판단하여 해당고객에게 주유정보를 휴대폰으로 전송함과 아울러 적립금 적립 등의 각종 서비스를 제공토록 함으로써 고객이 굳이 포인트 카드를 구비하지 않아도 주유고객 관리방법을 제공하는데 그 목적이 있다.
In order to solve this problem, the present invention recognizes a license plate of a vehicle entering a gas station, and determines the customer information previously databased by the recognized vehicle number, and transmits the fueling information to the corresponding mobile phone. In addition, by providing a variety of services, such as reserve points, the purpose is to provide a fueling customer management method even if the customer does not have a point card.

상기의 목적을 달성하기 위한 본 발명의 주유고객 관리방법은,Oiling customer management method of the present invention for achieving the above object,

카메라에 의해 영업장에 진입하는 차량의 차량번호를 인식하는 제1과정;A first step of recognizing a vehicle number of a vehicle entering a business place by a camera;

인식된 차량번호를 고객관리서버에서 제공받아 데이터베이스에 저장된 고객정보를 확인하는 제2과정;Receiving a recognized vehicle number from a customer management server and checking customer information stored in a database;

고객관리서버가 확인된 고객정보로 정유사 서버로부터 해당 고객의 적립금 내역을 수신받아 자체 저장된 고객의 신용카드 결재 정보와 함께 고객의 휴대폰으로 전송하는 제3과정;A third step of receiving, by the customer management server, the customer's reserve information from the oil refinery server as the confirmed customer information and transmitting the credit details of the customer's credit card to the mobile phone of the customer;

고객의 휴대폰에 전송된 신용카드 결재 정보에 의해 고객이 복수의 카드 정보 중 특정 신용카드를 선택하여 결재하면, 고객관리서버가 그 결재정보를 해당신용카드사 서버로 전송하여 결재승인을 받는 제4과정;Fourth step of receiving customer's approval by sending the payment information to the credit card company's server when the customer selects and pays a specific credit card among a plurality of card information based on the credit card payment information sent to the customer's mobile phone ;

결재승인이 이루어지면, 고객관리서버가 고객정보 및 결재내역을 정유사서버로 전송하여 적립금의 갱신이 이루어지도록 하는 제5과정;A fifth step of allowing the customer management server to transmit customer information and payment details to the refiner server to update the reserve when the approval is made;

고객의 휴대폰에 전송된 적립금 내역에 의해 주유금액의 적립금 결재시 고객정보 및 적립금 결재내역을 정유사서버로 전송하여 적립금의 차감이 이루어지도록 하는 제6과정;A sixth step of transmitting the customer information and the payment settlement details to the refiner server when the payment of the reserve amount of fuel is transferred by the details of the reserves transmitted to the mobile phone of the customer to make a deduction of the reserve;

고객관리서버가 제3과정 수행 중 고객의 신용카드 결재 정보가 존재하지 않는 경우 고객이 제시한 신규 신용카드 결재 정보를 고객 정보와 매칭시켜 저장하는 제7과정;으로 구성된 것을 특징으로 한다.
And a seventh process of matching and storing new credit card payment information presented by the customer when the customer credit card payment information does not exist during the third process of the customer management server.

이러한 본 발명은 정유사에서 발급하는 포인트 카드를 구비하지 않아도 차량번호의 인식에 의해 주유고객을 확인하여 포인트 갱신이 가능하므로, 주유고객은 굳이 포인트 카드를 구비하지 않아도 되고, 포인트 적립 등의 서비스 과정이 자동으로 이루어져 주유원들의 번거로운 작업이 필요하지 않아 인력절감의 효과를 갖는다.In the present invention, even without having a point card issued by the oil refinery, it is possible to renew the points by checking the refueling customer by recognizing the vehicle number, so the refueling customer does not have to have a point card, and the service process such as earning points It is automatic and does not require cumbersome work of gas stations, which has the effect of reducing manpower.

또한, 정유사 입장에서는 포인트 카드 발급비용이 절약되는 장점도 있으며, 차량번호 인식에 의한 다양한 혜택이 자동적으로 고객에게 제공되어 고객 만족도가 향상되는 효과도 아울러 갖는다.
In addition, the oil refiner's point of view is that the point card issuance cost is reduced, and various benefits are automatically provided to the customer by vehicle number recognition to improve the customer satisfaction.

도1은 본 발명의 주유고객 관리장치를 보인 도.
도2는 고객관리서버의 내부 블럭도.
도3 및 도4는 본 발명의 주유고객 관리방법의 흐름도.1 is a view showing a fueling customer management device of the present invention.
2 is an internal block diagram of a customer management server.
3 and 4 is a flow chart of the fueling customer management method of the present invention.

이와 같이 구성되는 본 발명을 첨부한 도면을 참조하여 상세히 설명한다.The present invention configured as described above will be described in detail with reference to the accompanying drawings.

번호 인식부(100)는 주유소 영업장에 진입하는 차량의 번호판을 촬영하거나 또는 단말기로 차량번호를 인식하게 되는데, 카메라(110)는 도로로부터 주유소로 진입하는 위치에 설치되어 차량 번호판을 촬영하게 되며, 촬영된 영상정보는 차량번호 인식모듈(120)로 제공되어져 영상처리와 영상인식에 의해 차량번호를 확인하게 된다.The number recognition unit 100 is to photograph the license plate of the vehicle entering the gas station or the terminal to recognize the vehicle number, the camera 110 is installed at the position to enter the gas station from the road to photograph the vehicle license plate, The photographed image information is provided to the vehicle number recognition module 120 to confirm the vehicle number by image processing and image recognition.

또한 단말기의 경우는 RFID 단말기를 사용할 수 있다.In the case of a terminal, an RFID terminal may be used.

이러한 차량번호를 인식하는 기술은 현재 주차장의 요금계산, 과속 또는 신호위반 단속 등에서 사용하는 공지의 차량번호 인식기술을 이용한다.The technology for recognizing such a vehicle number uses a known vehicle number recognition technology that is currently used in charge calculation, speeding, or signal violation control of parking lots.

상기의 차량번호 인식모듈(120)로부터 인식된 차량번호는 고객관리서버(200)의 프로세서(210)로 입력되고, 상기 프로세서(210)는 입력되는 차량번호에 의해 데이터베이스(220)에 저장된 고객정보를 읽어들이게 되는데, 이때 데이터베이스(220)에는 차량번호, 고객의 휴대폰번호, 주소, 결재 신용카드 정보 등의 고객정보가 데이터베이스화되어 저장되어 있다.The vehicle number recognized by the vehicle number recognition module 120 is input to the processor 210 of the customer management server 200, and the processor 210 stores customer information stored in the database 220 by the input vehicle number. At this time, the database 220 stores the customer information such as the vehicle number, the customer's mobile number, address, payment credit card information is stored in the database.

이때 결재 신용카드 정보는 한번 이상 결재한 카드의 정보로서 하나 이상의 복수의 신용카드 정보가 될 수 있으며, 처음 사용시에 자동적으로 데이터베이스(220)에 저장되어 등록된다.In this case, the payment credit card information may be one or more pieces of credit card information as information on a card that has been paid more than once, and is automatically stored and registered in the database 220 at the first use.

예를 들면, 고객이 특정 주유소를 한번 이상 여러 번 방문하여 주유할 때 결재한 신용카드가 하나 또는 복수 개(OO카드, XX카드, **카드 등)가 될 수 있으므로, 그 모든 신용카드 결재 정보가 데이터베이스(220)에 저장된다, For example, when a customer visits a gas station more than once and refuels, there may be one or more credit cards (OO card, XX card, ** card, etc.). Is stored in the database 220,

따라서, 프로세서(210)는 차량번호에 대응되는 고객의 휴대폰번호를 읽어들여 통신부(230)를 통해 통신망(300)으로 정보를 전송하여 정유사서버(400)로부터 해당 고객의 적립금 내역 즉, 포인트 정보를 수신받게 된다.Accordingly, the processor 210 reads the mobile phone number of the customer corresponding to the vehicle number and transmits the information to the communication network 300 through the communication unit 230 to obtain the details of the reserve of the customer from the refinery server 400, that is, the point information. Will be received.

이때 정유사서버(400)에는 고객정보인 휴대폰번호와 적립금 내역이 데이터베이스화되어 저장되어 있으며, 이는 주유고객이 미리 포인트 회원으로 가입한 상태이므로 고객정보를 가질 수 있는 것이다.At this time, the refiner server 400 stores a database of customer information, such as mobile phone numbers and reserves, which are stored in a database, which is a state in which a fueling customer has already registered as a point member.

그러므로, 주유기(900)와 POS 시스템(800)에 의해 주유가 완료된 후 주유금액의 결재시에는 고객관리서버(200)가 정유사서버(400)에 저장된 적립금 내역을 통신망(300)을 통해 제공받으며, 이에 고객관리서버(200)는 주유금액, 적립금내역, 하나 또는 복수의 결재 신용카드 정보를 통신망(300)과 이동통신사서버(600)를 통해 해당 고객휴대폰(700)으로 전송한다.Therefore, after the fueling is completed by the gas tanker 900 and the POS system 800, when the fueling amount is paid, the customer management server 200 receives the reserve information stored in the oil refinery server 400 through the communication network 300, The customer management server 200 transmits the fueling amount, reserves, one or a plurality of payment credit card information to the corresponding customer mobile phone 700 through the communication network 300 and the mobile communication company server 600.

물론, 이러한 고객관리서버(200)와 정유사서버(400), 그리고 이동통신사서버(600)는 고객의 정보로서 휴대폰정보를 기초로 하여 쌍방간의 특정고객의 포인트정보의 전송이 이루어지는 것이다.Of course, the customer management server 200, the refiner server 400, and the mobile communication company server 600 is a point of transmission of the point information of the specific customer between the two parties based on the mobile phone information as the customer information.

따라서, 고객이 자신의 휴대폰(700)으로 전송되어진 주유금액을 확인하고, 하나 이상 복수의 결재 신용카드 정보 중 결재를 행할 특정 신용카드를 선택하여 결재하게 되면, 그 결재 정보는 통신망(300)을 통해 신용카드사서버(500)로 전송된다.Therefore, when the customer confirms the fueling amount transmitted to his mobile phone 700 and selects and pays a specific credit card from the one or more payment credit card information, the payment information is transmitted to the communication network 300. It is transmitted to the credit card company server 500 through.

이후, 상기 신용카드사서버(500)로부터 결재승인이 이루어지면, 신용카드사서버(500)는 결재내역을 이동통신사서버(600)를 통해 고객 휴대폰(700)으로 문자 메시지 전송을 함과 동시에 통신망(300)을 통해 고객관리서버(200)로 결재 신용카드 정보, 결재금액과 고객정보 즉 휴대폰번호를 전송하게 된다.Subsequently, when the payment approval is made from the credit card company server 500, the credit card company server 500 transmits a text message to the customer mobile phone 700 through the mobile communication company server 600 and at the same time communication network 300 The payment will be sent to the customer management server 200 credit card information, payment amount and customer information, that is, mobile phone number.

고객관리서버(200)는 신용카드사서버(500)로부터 전송되어진 결재 신용카드 정보, 결재금액과 휴대폰정보를 수신받아 데이터베이스(220)를 갱신함과 아울러 다시 갱신되는 정보를 정유사서버(400)로 전송하여 적립금의 갱신이 이루어지도록 한다.The customer management server 200 receives the payment credit card information, the payment amount and the mobile phone information transmitted from the credit card company server 500, updates the database 220 and transmits the updated information to the refinery server 400 again. To renew the reserve.

한편, 주유금액을 적립금으로 결재하는 경우 주유금액만큼의 적립금을 데이터베이스(220)로부터 차감하고, 고객정보와 함께 차감된 적립금 결재 내역을 정유사서버(400)로 전송하여 해당 주유고객의 적립금 차감이 이루어지도록 한다.On the other hand, when paying the fueling amount as a reserve, the amount of fuel reserves is deducted from the database 220, and the accumulated payment settlement details deducted along with the customer information are sent to the refiner server 400 to reduce the reserves of the corresponding fueling customers. To lose.

아울러 주유소에서 고객이 특정 신용카드를 처음 사용하는 경우 또는 결제할 신용카드 정보가 고객관리서버(200)에 존재하지 않는 경우에는 현재 결재되는 신용카드 정보를 고객관리서버(200)가 데이터베이스(220)에 고객 정보와 매칭시켜 저장하여 다음 방문시에 결재 신용카드 정보로서 고객휴대폰(700)으로 제공하게 된다.In addition, when a customer first uses a specific credit card at a gas station, or when credit card information to be paid does not exist in the customer management server 200, the customer management server 200 stores the credit card information that is currently paid in the database 220. Matching and storing the customer information in the next visit will be provided to the customer mobile phone 700 as the payment credit card information.

그리고, 주유소에서 고객이 신용카드로 결재시에는 신용카드사와의 수수료가 발생되는데, 일률적으로 책정된 수수료는 주유금액이 작을수록 주유소의 부담이 크게 되므로 매출액에 따른 차등인하가 필요하다.In addition, when a customer pays with a credit card at a gas station, a fee with a credit card company is incurred, and the uniformly charged fee is required to be lowered according to sales because the smaller the fuel price, the greater the burden on the gas station.

따라서, 특정금액마다 카드 수수료의 인하율을 신용카드사서버(500)가 차등 적용하게 되는데, 특정 주유소의 가맹점번호 가장 뒷번호 다음에 결재금액에 대한 정보를 부가하여 수수료율을 신용카드사가 인하하게 된다.Therefore, the credit card company server 500 differentially applies the rate of reduction of the card fee for each specific amount, and the credit card company lowers the fee rate by adding information on the settlement amount after the last number of the affiliated store number of the specific gas station.

즉, 주유소 가맹점 번호가 '123456'이고, 1만원미만을 주유하여 결재하는 경우라면 고객관리서버(200)는 '123456A'라는 가상의 가맹점번호를 신용카드사서버(500)로 전송하여 가맹점 수수료 1%를 인하 받고, 1만원에서 3만원미만인 경우에는 '123456B'라는 가상의 가맹점번호를 신용카드사서버(500)로 전송하여 가맹점 수수료 0.4%를 인하 받으며, 3만원에서 5만원미만인 경우에는 '123456C'라는 가상의 가맹점번호를 신용카드사서버(500)로 전송하여 가맹점 수수료 0.25%를 인하 받음으로써 결재금액에 따라 자동적으로 수수료율을 인하 받을 수 있는 것이다.That is, if the gas station merchant number is '123456', and less than 10,000 won to pay for gas, the customer management server 200 transmits a virtual merchant number '123456A' to the credit card company server 500 to the merchant fee 1% Received and reduced the merchant fee 0.4% by sending a fictitious merchant number '123456B' to the credit card company server (500) in the case of less than 10,000 won to less than 30,000 won, and if 120,000C less than 50,000 won By sending a virtual merchant number to the credit card company server 500 to receive a 0.25% reduction in merchant commission, the commission rate can be automatically reduced according to the payment amount.

결국, 주유금액의 신용카드 결재시 고객관리서버(200)로부터 가맹점 수수료 인하정보를 포함하는 가상의 가맹점번호를 신용카드사서버(500)로 함께 전송하여 그만큼 가맹점 수수료를 인하 받을 수 있게 되는 것이다.
As a result, when paying for the credit card of the refueling amount, the virtual merchant number including the merchant fee reduction information is transmitted from the customer management server 200 to the credit card company server 500 so that the merchant fee can be reduced.

100 : 번호 인식부 110 : 카메라
120 : 차량번호 인식모듈 200 : 고객관리서버
210 : 프로세서 220 : 데이터베이스
230 : 통신부 300 : 통신망
400 : 정유사서버 500 : 신용카드사서버
600 : 이동통신사서버 700 : 고객휴대폰100: number recognition unit 110: camera
120: vehicle number recognition module 200: customer management server
210: processor 220: database
230: communication unit 300: communication network
400: oil refinery server 500: credit card company server
600: mobile carrier server 700: customer mobile phone

Claims (2)

카메라에 의해 영업장에 진입하는 차량의 차량번호를 인식하는 제1과정;
인식된 차량번호를 고객관리서버에서 제공받아 데이터베이스에 저장된 고객정보를 확인하는 제2과정;
고객관리서버가 확인된 고객정보로 정유사 서버로부터 해당 고객의 적립금 내역을 수신받아 자체 저장된 고객의 신용카드 결재 정보와 함께 고객의 휴대폰으로 전송하는 제3과정;
고객의 휴대폰에 전송된 신용카드 결재 정보에 의해 고객이 복수의 카드 정보 중 특정 신용카드를 선택하여 결재하면, 고객관리서버가 그 결재정보를 해당신용카드사 서버로 전송하여 결재승인을 받는 제4과정;
결재승인이 이루어지면, 고객관리서버가 고객정보 및 결재내역을 정유사서버로 전송하여 적립금의 갱신이 이루어지도록 하는 제5과정;
고객의 휴대폰에 전송된 적립금 내역에 의해 주유금액의 적립금 결재시 고객정보 및 적립금 결재내역을 정유사서버로 전송하여 적립금의 차감이 이루어지도록 하는 제6과정;
고객관리서버가 제3과정 수행 중 고객의 신용카드 결재 정보가 존재하지 않는 경우 고객이 제시한 신규 신용카드 결재 정보를 고객 정보와 매칭시켜 저장하는 제7과정;으로 구성된 것을 특징으로 하는 주유고객 관리방법.
A first step of recognizing a vehicle number of a vehicle entering a business place by a camera;
Receiving a recognized vehicle number from a customer management server and checking customer information stored in a database;
A third step of receiving, by the customer management server, the customer's reserve information from the oil refinery server as the confirmed customer information and transmitting the credit details of the customer's credit card to the mobile phone of the customer;
Fourth step of receiving customer's approval by sending the payment information to the credit card company's server when the customer selects and pays a specific credit card among a plurality of card information based on the credit card payment information sent to the customer's mobile phone ;
A fifth step of allowing the customer management server to transmit customer information and payment details to the refiner server to update the reserve when the approval is made;
A sixth step of transmitting the customer information and the payment settlement details to the refiner server when the payment of the reserve amount of fuel is transferred by the details of the reserves transmitted to the mobile phone of the customer to make a deduction of the reserve;
If the customer's credit card payment information does not exist during the third process of the customer management server, step 7 of matching the new credit card payment information presented by the customer with the customer information and storing; Way.
제1항에 있어서, 제4과정은 신용카드 결재시 고객관리서버로부터 가맹점 수수료 인하정보를 포함하는 가상의 가맹점번호를 신용카드사서버로 함께 전송하는 것을 특징으로 하는 주유고객 관리방법.
The method of claim 1, wherein the fourth process comprises transmitting a virtual merchant number including the merchant commission reduction information from the customer management server to the credit card company server when the credit card is settled.
KR1020120013277A 2012-02-09 2012-02-09 Method of managing customer KR20130091925A (en)

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