KR20110080909A - Apparatus and method for supporting management of flower shop in the base of internet phone - Google Patents

Abstract

PURPOSE: An apparatus and a method for supporting the operation of a flower shop on the basis of an Internet phone are provided to minimize a wrong order when an operator receives a voice order on the phone. CONSTITUTION: A control module(214) relays an orderer telephone number extracted from a caller number processing module(216) to a telephone number search module(220), searches the orderer telephone number in databases(234a,234b) or an Internet telephone number search site, displays only the telephone number of an orderer on the orderer information display area of a monitor(206) if a corresponding telephone number is not searched, and displays searched orderer information in the orderer information display area of the monitor if the corresponding telephone number is searched.

Description

Apparatus and Method for Supporting Management of Flower Shop in the base of Internet Phone}

The present invention relates to a flower shop operation support apparatus and method, and more particularly, to a flower shop operation support apparatus and method that can efficiently support the processing of orders received.

In general, flower shops or flower gardens operate a nationwide flower delivery business mainly by telephone or internet order. In the flower delivery business, when an order shop receives an order for flower delivery from a customer and orders the flower shop by letter or fax through the Flower Delivery Association where nationwide shop members join, the order shop confirms the order and delivers it to the delivery address. After delivery of flowers and delivery to the association, the ordering shop, the association, and the order shop distribute the delivery service.

Such a flower delivery service is registered Patent No. 920822 (Flower delivery distribution service method and system using the Internet), Patent Publication No. 2004-84276 (Method for providing flower delivery service combined with an event), Patent Publication No. 2005-74415 (On-demand flower delivery system and method thereof using the Internet, Korean Patent Publication No. 2007-31368 (system and method for payment of flower delivery through a network), Korean Patent Publication No. 2007-31369 (flower delivery system and method by searching by delivery address) ) And Publication No. 2008-42313 (Method and system for flower delivery distribution service using the Internet) are introduced.

However, the above-described invention patents are not suitable for use in shops as order-oriented management programs, rather than shop-centered.

Flower shop integrated solution (www. Roseweb.co.kr) is sold for flower shop, but this program basically uses PC-based ribbon printing function as a main function, and as a secondary function, customer management, association registration, order sales management. , And other features included.

Such a PC-based flower shop support program takes a long time to receive an input error because a receptionist has to input a computer keyboard by inputting the contents of the reception.

In particular, flower shops are generating the best sales in May, the year with the most holidays. That is, since orders are congested during certain weeks in a certain month, the telephone orders cannot receive all the orders that are busy. In order to receive more orders, the number of receptionists must be increased. However, due to the burden of labor costs, temporary employees are employed temporarily for a certain period of time. However, the temporary staff not only did not receive the mastery of the order, but the efficiency was reduced, and there was a problem that the customer's credibility was deteriorated due to the increase of the customer's dissatisfaction.

In addition, telephone orders are delivered by voice, so the order may be mistransmitted. Therefore, in order to reconfirm the order over the telephone, very careful attention is required from the receiver, but if the order is flooded and processed quickly, the frequency of false reception will increase. Such a wrong order receipt leads to a decrease in the reliability of the service and thus affects the increase in sales.

Also, in general, a flower delivery order transmits a document order by fax millee to the orderer in order to transmit accurate order contents. Therefore, it is good that the orderer can clearly confirm the contents of the order, so that the legal responsibility can be clarified when a delivery problem occurs. However, in order to manage the data with a computer, the order has to be entered again into the computer.

An object of the present invention for solving the above problems is to provide a flower shop operating support apparatus and method that can improve the work efficiency by supporting the acceptor's order acceptance work.

Another object of the present invention to provide a flower shop operating support apparatus and method that can minimize the wrong order when receiving a voice order over the telephone.

Still another object of the present invention is to provide a flower shop operating support apparatus and method using an internet phone which can reduce labor costs by the efficiency of order reception.

Still another object of the present invention is to provide a flower shop operation support apparatus and method using an internet phone that can improve the processing speed of computer input related to flower delivery and delivery and reduce labor costs by streamlining input processing of orders or delivery completions. To provide.

Still another object of the present invention is to provide a flower shop operating support apparatus and method which can increase shop sales by speeding up order reception with the help of an Internet phone and a computer.

The apparatus of the present invention for achieving the above object is an Internet access module, a caller number processing module for extracting the orderer's telephone number when the caller of the flower delivery service order through the Internet access module, between the orderer's telephone terminal and the order acceptor's telephone terminal A voice processing module for processing a voice signal for a telephone call of the user, a phone number search module for searching orderer information using the orderer phone number extracted from the caller processing module as a search keyword, a member database for registering and managing member information, and a receptionist A storage module including an order database for registering and managing the order information, and when the orderer's telephone number is extracted from the caller number processing module, the relay unit is relayed to the telephone number search module and the member database by the telephone number extracted through the telephone number search module is extracted. Search, note if not in the member database Search the database, if it is not in the order database, perform a phone number search through the internet phone number search site through the Internet access module. If the corresponding phone number is not found in each search step, only the orderer's phone number is displayed. And a control module for displaying on the orderer information display area and displaying the searched orderer information on the monitor orderer information display area when a corresponding telephone number is found in each search step.

The apparatus of the present invention further includes a short message generating module for generating an order content for a flower delivery service that has been received as a short message. The control module transmits the order confirmation short message written in the short message generating module to the orderer's mobile phone through the Internet access module in response to the reception completion command, and finally completes the order reception upon receipt of the orderer's confirmation in response to the short message. .

The apparatus of the present invention further comprises an identification code processing module for extracting the identification code from the identification code image of the goods taken by the flower delivery service orderer's mobile phone. The storage module further includes a product database for registering and managing product information having an identification code, and the control module relays the identification code image of the orderer received through the Internet access module to the identification code processing module, and transmits the identification code processing module. In response to the extracted identification code, the product information is read from the product database of the storage module and displayed on the order product information display area of the monitor.

Here, the identification code may be implemented as one of a one-dimensional barcode, two-dimensional barcode or three-dimensional barcode for identifying a product, letters, numbers or symbols, and a combination thereof.

The apparatus of the present invention further includes a payment information processing module for scanning payment information of the flower delivery service orderer. The storage module further includes an unpaid database for registering and managing unpaid order information for which orders have been received but have not been paid, and the control module accesses a financial computer network through the Internet access module and displays at least one payment made through a payment information processing module. If the same contents are received and processed against the outstanding contents registered in the outstanding database by scanning the cost information deposited in the account, the corresponding outstanding order contents are registered in the order database, and the cost is displayed on the monitor.

The apparatus of the present invention includes an ordering database for registering and managing ordering information of a flower delivery service ordered in a storage module, an association database for registering and managing association information of at least one national flower delivery associations, and flower garden information subscribed to each association. It is further provided with a flower garden database to manage the registration. The control module displays the association information registered in the association database in the order display area on the monitor, and when the association selection command is received, inquires the flower garden database and displays the garden information of at least one or more members belonging to the selected association on the monitor. When the selection order is received, the order placed in the selected garden of the selected association is registered in the order database, and the order is transmitted to the facsimile number of the selected garden through the Internet access module.

The computer-based flower shop operating support method connected to the Internet network through the Internet access module of the present invention comprises the steps of extracting the orderer's telephone number when the caller of the flower delivery service order is connected to the caller's number processing module; If the number is extracted, relaying to the phone number search module; searching a member database based on the phone number extracted through the phone number search module; searching an order database if the member database does not exist; If not in the step of performing a phone number search through the Internet phone number search site through the Internet access module, and if the corresponding phone number is not found in each search step, only the orderer's phone number on the orderer information display area of the acceptor monitor Displaying on The phone number corresponding to the search in step rate found when the search comprises the step of displaying information on a purchaser, the purchaser information display area of the monitor.

Flower shop operation support apparatus and method according to an embodiment of the present invention can increase the reception speed and reduce the input error by minimizing the number of times the information input of the recipient through the phone number search. In addition, when ordering products by automatically processing the order product information through the identification code image recognition, such as bar code, time saving and errors can be minimized. In addition, an order code and receipt receipt can be printed and sent to the order form and receipt, and the orderer or shipper sends the order receipt code or receipt identification code of the receipt or delivery completion report to his camera phone. It is possible to speed up and automate business processing by confirming receipt of orders and confirmation of delivery completion by computer and inputting related contents in database.

In addition, when ordering through a payment method such as a bankbook payment, it is possible to efficiently handle labor savings and order payment processing by automatically processing the hassle that should be checked at any time through the account connection after receipt of the order. Also, after receiving the order, the order contents received are sent to the orderer in a short message to confirm the order contents by text, thereby minimizing errors due to the voice order reception.

1 shows a system diagram of an internet-based flower shop operating support system according to the present invention.
Figure 2 shows a block diagram of the Internet-based flower shop operating support apparatus according to the present invention.
3 is a flow chart of the main program of the flower shop operating support program according to the present invention.
4 and 5 are flowcharts of the order acceptance processing routine of FIG. 3.
6 is a flowchart of the order management process routine of FIG.
7 is a flowchart of the order management processing routine of FIG.
8 to 16 are monitor screen display state diagrams.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will now be described in more detail with reference to the accompanying drawings. As the inventive concept allows for various changes and numerous embodiments, particular embodiments will be illustrated in the drawings and described in detail in the text. However, this is not intended to limit the present invention to the specific disclosed form, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

1 shows a system diagram of an internet-based flower shop operating support system according to the present invention.

Referring to Figure 1, the flower delivery service over the telephone is the orderer's telephone terminal 100, order reception and ordering flower shop system 200, communication network 104, association server 300, ordered flower shop system 400 and these Communication network 500 for interconnection.

The order receipt and ordering flower shop system 200 includes at least one or more telephone reception sets, a computer 202 and an internet telephone terminal 204 set.

The association server 300 registers and manages flower gardens scattered throughout the country as an association member and constitutes a flower delivery service network.

The ordered flower shop system 400 is registered as a member of the association server 300 and outputs an order form sent from the ordered flower shop through the association server 300 as a facsimile and delivers the flower delivery goods ordered to the destination according to the outputted order form. Process the delivery.

The communication network 500 includes a wired / wireless switching network and a wired / wireless internet network.

When the delivery process is completed, when the notification of the completion of the delivery process to the association server 300 and the ordered flower shop system 200 through the communication network 500, the ordered flower shop 200 distributes the ordered cost. That is, the association server 300 pays the association fee, and the flower shop orders the flower delivery product contract payment.

Figure 2 shows a block diagram of the Internet-based flower shop operating support apparatus according to the present invention.

Referring to FIG. 2, the flower shop operating support apparatus 200 of the present invention includes a computer 202, an internet phone 204, a monitor 206, a keyboard 208, and a mouse 210. Computer 202 is an Internet access module 212, control module 214, caller number processing module 216, payment information processing module 218, phone number search module 220, voice processing module 222, Internet Phone connection unit 224, monitor connection unit 226, command input unit connection unit 228, a short message generating module 230, identification code processing module 232 and storage module 234. The storage module 234 includes the member database 234a, the order database 234b, the ordering database 234c, the product database 234d, the association database 234e, the flower garden database 234f, the order database 234g, and the outstanding database. 234h.

Internet connection module 212 is composed of a conventional wired or wireless LAN card to connect the control module 214, caller number processing module 216, payment information processing module 218, telephone number search module 220 of the communication network 500. Process.

The control module 214 includes a CPU, a RAM and a ROM, a flash memory, a timing circuit, a power circuit, and the like, and controls each module by executing a flower shop operation support program according to the present invention.

The calling party number processing module 216 may be implemented in a hardware configuration such as a dedicated integrated circuit chip for calling party number extraction or may be implemented in a software configuration such as one execution module in a program, and is connected to the Internet through the Internet access module 212. Receives the received data packet during the call connection made through the network, extracts the calling party number from the data packet, and provides the extracted calling party number to the control module 214.

The payment information processing module 218 may be implemented in a hardware configuration such as an integrated circuit chip for exclusive use of the financial computer network scan, or may be implemented in a software configuration such as one execution module in a program. The financial computer network connected through the Internet access module 212 may be implemented. Each time a deposit event for a registered payment account is generated through the payment information is scanned and provided to the control module 214.

The phone number search module 220 may be implemented in a hardware configuration such as an integrated circuit chip for phone number search or may be implemented in a software configuration such as one execution module in a program to search for a caller number provided through the control module 214. The internal search for searching the member database 234a and the order database 234b as a keyword and the external search through the Internet telephone number site are provided. If the search result exists, the order information is provided to the control module 214.

The voice processing module 222 is composed of a voice codec chip, receives the Internet phone data packet provided from the control module 214, decodes it, converts it into an analog voice signal, and sends it to the receiver Internet phone 204 through the Internet phone connection 224. And digitally converts and encodes a voice signal provided from the acceptor's Internet phone 204 to form an Internet phone data packet to provide to the control module 214.

The display data provided from the control module 214 is displayed on the screen to the acceptor monitor 206 through the monitor connection unit 226.

The command input unit 228 provides a command provided from the keyboard 208 and the mouse 210 to the control module 214.

The short message generating module 230 constructs a mobile phone short message including an order content provided from the control module 214 into an Internet phone data packet and provides it to the control module 214.

The identification code processing module 232 receives the product identification code image photographed by the customer camera phone provided through the control module 214 to perform the identification code image recognition and control the product identification code value obtained by the image recognition control module ( 214).

3 is a flowchart of a main program of a flower shop operation support program according to the present invention, FIGS. 4 and 5 are flowcharts of an order receiving processing routine of FIG. 3, and FIG. 6 is a flowchart of an order processing routine of FIG. 3, and FIG. 7. Is a flowchart of the order management processing routine. 8 to 16 are screen state diagrams displayed on a monitor.

Internet-based flower shop operation support main program of the present invention order receipt processing routine (S100), order management processing routine (S200), order management processing routine (S300), settlement management processing routine (S400), member management processing routine (S500) ), Data analysis processing routine (S600), and the like.

The order acceptance processing routine S100 includes an order acceptance subroutine and a product management subroutine. The order management processing routine S200 includes an order subroutine, an internet order registration subroutine, an open market order registration subroutine, a handwritten card payment subroutine, an order cancellation management subroutine, an order modification log management subroutine, and the like. The order management processing routine S300 includes an order management subroutine and today's delivery order subroutine. Settlement management processing routine (S400) includes association settlement subroutine, monthly settlement subroutine, individualized settlement subroutine. The member management processing routine S500 includes an association management subroutine, a flower garden management subroutine, and an acceptor management subroutine. The data analysis processing routine S600 includes a product analysis subroutine, a time-phase analysis subroutine, an order analysis subroutine, Customer management subroutine, customer order management subroutine, order status subroutine and the like.

The order reception subroutine of the present invention shown in FIGS. 4 and 5 checks whether or not the orderer is connected to the telephone call in the control module 214 (S102).

When the call connection is checked in step S202, the caller number connected through the caller number processing module 216 is extracted (S104). The extracted caller number is provided to the telephone number search module 220 through the control module 214.

The phone number search module 220 searches the member database 234a and the order database 234b to execute an internal phone number search (S106). If there is no search result (S108), an external telephone number search is executed (S110). The external telephone number search is connected to an Internet portal site or a telephone number search site through the Internet access module 212, and requests a telephone number search, and receives and processes the search result. If there is no external search result in step S112, only the telephone number is displayed on the order information display field 240 as shown in FIG. 8 (S114).

If there is a search result in steps S108 and S112, the searched order information is displayed in the order information display field 240 as shown in FIG. 9 (S116).

Therefore, in the present invention, not only the orderer's telephone number but also the searcher's information such as orderer's name / address / ID / e-mail address / home phone / facsimile number is automatically input. Therefore, since the receiver does not have to directly input the relevant data by using the keyboard, the reception task can be efficiently processed, so that the processing speed can be increased and the input of hearing by voice can be minimized, thereby minimizing uncertain information or input error.

In addition, in the control module 214, the orderer directly identifies the flower product promotional material (see the flower product promotional product (book support) picture attached to the two-dimensional barcode 242 of FIG. 10) attached to the identification code implemented by the two-dimensional barcode 242 It is checked whether the video data taken by the camera phone exists and is transmitted (S118). If there is an identification code image in step S118, if it is provided to the identification code processing module 232, the identification code processing module 232 reads the identification code value from the identification code image by the image recognition algorithm (S120). The read identification code value is transmitted to the control module 214, and the control module 214 searches for the product by searching the product database with the identification code value (S122). The retrieved product is displayed in the product display field 244 of the monitor (S126) as shown in FIG.

If there is no phone image of the orderer in step S118, the receptionist enters the product display field by searching for the order product name "Lily rose luxury basket" by voice (S124).

Therefore, it receives the orderer's phone image and automatically displays the product search and product price at the same time, thereby eliminating the hassle of the receiver listening to the product name and product search can improve the reception work efficiency.

When the orderer information and the product information are input, the receiver inputs other order contents (S128). As shown in FIG. 11, the order contents include congratulatory message / congratulations, message form-card / ribbon / card + ribbon, product use selection, recipient information-delivery date / name / requirement / cell phone / phone number / Delivery address and the like.

When the order details are input in step S128, the payment method is selected in the payment method display field 246 as shown in FIG. 12 (S130). Payment methods include bankbook, handwritten card, point payment, cash transaction, open market, PG card, and PG transfer. If you select a bank account of the payment means, one of a plurality of bank account numbers is selected (S132). The order contents are registered in the order receiving database 234b (S136). Payment means other than the unpaid account respectively perform the corresponding payment processing (S134).

An example of an order receipt list registered in the order receipt database 234b is shown in FIG. 13. Referring to Figure 13, the order acceptance list has fields such as order number / orderer / receiving person / product name / amount / delivery date / order date / payment (means-whether) / status. The payment field indicates the payment method and whether the payment is made.

When the order is registered in S136, the control module 214 writes the order contents into the short message through the short message generating module 230 and transmits the created short message to the orderer's mobile phone (S138). When the orderer sees the short message and checks whether it matches the contents ordered by phone, if the correction exists, the correction is requested (S140). If there is a correction request, the order contents are corrected (S142).

In addition, the control module 214 refers to the order receipt list of FIG. 13, and accesses the financial computer network through the payment information processing module 218 and scans the deposit of the registered accounts at any time (S144). . When the deposit of the corresponding account is confirmed at step S144 (S146), the payment confirmation process 250 is performed on the confirmed receipt of the order (S148) and the order receiving subroutine ends and returns to the main program.

Therefore, the present invention can minimize the error of the orderer's name or the recipient's name or delivery address by re-confirming the text ordered by phone to the orderer using a mobile phone short message to reconfirm by text.

In addition, when payment is not made, it is preferable to register a plurality of payment accounts and request a deposit to the payment account requested by the orderer. However, it is sometimes inconvenient to check whether the payment is deposited in the payment account and labor costs are burdensome to the shop. In the payment information processing module can automatically check whether the deposit through the account scan.

Referring to FIG. 6, when the ordering subroutine selects order management from the main menu, the control module 214 displays the order receipt list of FIG. 12 (S202) and selects the order receipt confirmation of payment (S204). An ordering screen (see FIG. 13) is displayed on the monitor 206 (S206). Referring to FIG. 14, the order screen displays the order product display column, the order order display column, and the recipient information display column. The order order display field 252 displays an order number, association name, flower garden name, delivery information, and the like. If the control module 214 selects one of a plurality of association names, it is determined as an indirect order, and if it selects a flower garden search, it is determined as a direct order (S208).

If the association name is selected (S210), a search screen (see Fig. 15) for searching the association database 234e and searching for the members of the association is displayed on the monitor 206 (S214). The search screen includes a region selection display field 254, a main account display field 256, and a display field 258 belonging to a corresponding local association. In each flower garden column 258, flower garden information (address, phone, mobile phone, fax number) / holiday delivery / night delivery / dica use / item order amount / issue number and order number are displayed. The name of the flower garden displayed in the main account display field 256 and in the corresponding field association flower display field 258 is displayed in order of order number or order number order. The client selects the flower garden in consideration of the delivery conditions of the displayed flower gardens, the order amount of goods, etc. (S216). In step S216, when the flower garden is selected, the selected flower garden name / phone (mobile phone) / fax number is displayed in the garden name field.

In step S208, if the user wants to place an order directly to the flower garden, the general garden search is performed (S212).

The control module 214 that selects the flower garden in step S216 issues an order and a certificate (S218), and when the view of the order is selected, the order and certificate form of FIG. 16 is displayed on the monitor 206 (S220). A two-dimensional bar code 402 is printed together on the order form and certificate. The two-dimensional bar code 402 includes an order form code / ordering source code / product code / delivery date and time / delivery address code / order request code. The two-dimensional bar code 404 includes a receipt code / ordering source code / product code / delivery date and time / delivery address code / order requirement code and the like.

The control module 214 sends the order and certificate issued to the fax number of the corresponding garden when receiving the order transfer command (S222). The order is registered in the order database 234c to complete the order (S224). When the order is received from the orderer, the shipping address check processing (S226), and after the delivery is completed to the receiving person performs a shipping check processing (S228). If the delivery is confirmed, the order is settled to the gardener and the association (S230) and returns to the main program.

Referring to FIG. 7, when the order management subroutine 300 selects order management from the main menu, the control module 214 displays the order receipt list (S402), and prints a 2-dimensional barcode 402 printed on the order form or certificate. It is checked whether the video data inputted by the orderer or the shipper by using the camera phone to the implemented order identification code (S304). If the identification code image is present in step S304 provided to the identification code processing module 232, the identification code processing module 232 by the image recognition algorithm from the identification code image by the identification code value, for example order code / ordering code Read the / product code / delivery date / delivery address code / order requirement code or certificate code / ordering party code / product code / delivery date / delivery address code / order requirement code (S306). It is checked whether the order form identification code or the receipt identification code with reference to the recognized identification code value (S308). In step S308, if the order form identification code is input order processing (S310), in step S310 processes the image recognition order data and the data input through the keyboard. Even when the video is input, the orderer can additionally input necessary data through the keyboard. If there is no video input in step S304, the order can be directly input through the keyboard. The control module 214 displays the input order contents on the list (S312).

If the receipt identification code in step S308 recognizes that the delivery person has received the receipt identification code image through the camera phone after the delivery is completed and performs the delivery completion input process (S314). In step S314, the administrator may input additional data required for completion of delivery through the keyboard. The control module 214 displays the input delivery completion content on the list (S316).

The input processed identification code value is transmitted to the control module 214, and the control module 214 inquires the flower garden database 234f, the product database 234d, etc. with the identification code value, and receives the relevant information as the order receipt list. It is displayed on (S318). Register the video reception time as order receipt time or delivery completion time. In addition, the order image inputted by the input image is registered in the order database (S312) and returns to the main program.

In this way, the order identification code printed on the order form can be easily and quickly registered on the computer by using the camera phone when the order is placed. Therefore, the operation process of the flower shop is not only ordered but also completed. Computerization is possible. That is, computer input processing is minimized by minimizing computer keyboard input.

As described above, the present invention can quickly and accurately process high delivery orders of each flower garden by supporting flower shop operation centered on flower gardens, thereby improving work performance and increasing sales and reducing labor costs. . In addition, order errors can be reduced, so customer trust can be increased, which can activate flower garden sales.

Claims (13)

Internet access module;
A caller number processing module for extracting an orderer's telephone number when the flower delivery service orderer's call is connected through the Internet access module;
A voice processing module for processing a voice signal for a telephone call between the orderer's telephone terminal and the order receiver's telephone terminal;
A phone number search module for searching orderer information by using the orderer phone number extracted from the caller processing module as a search keyword;
A storage module including a member database for registering and managing member information and an order database for registering and receiving received order information; And
When the orderer's phone number is extracted from the calling party number processing module, the telephone number search module is relayed to the phone number search module, and the member database is searched by the phone number extracted through the phone number search module. If it is not in the order database, the telephone number search is performed through the Internet telephone number search site through the Internet access module. If the corresponding telephone number is not found in each search step, only the orderer's telephone number is monitored. And a control module for displaying on the order display information of the monitor when the corresponding telephone number is found in each search step. The device of claim 1, wherein the device is
Further comprising a short message generating module for generating a short message of the order content for the flower delivery service received orders,
The control module transmits the order confirmation short message created in the short message generating module to the orderer's mobile phone through the internet access module in response to the reception completion command, and finally receives the order upon receipt of the orderer's confirmation in response to the short message. Flower shop operating support device, characterized in that it further comprises completing. The device of claim 1, wherein the device is
Further comprising an identification code processing module for extracting the identification code from the identification code image of the goods taken by the flower delivery service orderer's mobile phone,
The storage module further includes a product database for registering and managing product information having an identification code,
The control module relays the identification code image of the orderer received through the internet access module to the identification code processing module, and product information from the product database of the storage module in response to the identification code extracted through the identification code processing module. Flower shop operating support apparatus further comprising the step of reading the display on the order product information display area of the monitor. The method of claim 3, wherein the identification code
Flower shop operating support device, characterized in that any one of a one-dimensional bar code, two-dimensional bar code or three-dimensional bar code for identifying goods, or any combination of letters, numbers or symbols. The device of claim 1, wherein the device is
Further comprising a payment information processing module for scanning the payment information of the flower delivery service orderer,
The storage module further includes an unpaid database for registering and managing unpaid order information that has been received but has not been paid.
The control module accesses the financial computer network through the Internet access module and scans the cost information deposited in at least one payment account inquired through the payment information processing module, and compares the same contents with the outstanding contents registered in the outstanding database. If the deposit has been processed, the flower shop operation support apparatus further comprising registering the outstanding order details into the order database, and displaying on the monitor that the payment was made. The device of claim 1, wherein the device is
Registration management of the ordering database for registering and managing ordering information of the flower delivery service ordered in the storage module, the association database for registering and managing association information of at least one national flower delivery associations, and the flower garden information subscribed to the respective associations. It is equipped with flower garden database to say,
The control module displays the association information registered in the association database in the order display area on the monitor, and when the association selection command is received, the control module inquires the flower garden to display the flower information of at least one or more members of the selected association on the monitor. And display the order placed in the selected database of the selected association in the order database, and transmit an order form to the facsimile number of the selected garden in the order database. Shop operation support device. In the computer-based flower shop operating support method connected to the Internet network through the Internet access module,
Extracting the orderer's telephone number when the caller of the flower delivery service orderer connects the caller's number processing module;
Relaying to the telephone number search module when the orderer telephone number is extracted from the calling party number processing module;
Searching a member database by the phone number extracted through the phone number search module;
Searching the order database if it is not in the member database;
If it is not in the order database, performing a telephone number search through an internet telephone number search site through the internet access module;
Displaying only the orderer's telephone number in the orderer information display area of the acceptor monitor if the corresponding telephone number is not found in each search step; And
And displaying a searched order information on the order information display area of the monitor when a corresponding telephone number is found in each search step. The method of claim 7, wherein the method is
Generating a short message as an order for the flower delivery service received through the short message generating module;
Transmitting the created short message to an orderer's mobile phone through the Internet access module in response to an order reception completion command; And
Flower shop operating support method, characterized in that further comprising the step of finalizing the receipt of the order upon receipt of the confirmation of the orderer in response to the short message. The method of claim 7, wherein the method is
Relaying an identification code image of a product photographed to a mobile phone of an orderer received through the internet access module to an identification code processing module;
Reading product information from a product database in response to the identification code extracted through the identification code processing module; And
Flower shop operation support method, characterized in that further comprising the step of displaying the read product information on the order product information display area of the monitor. The method of claim 7, wherein the method is
Accessing a financial computer network through the internet access module;
Scanning the cost information deposited in at least one payment account queried through the payment information processing module;
When the same contents are received and processed in comparison with the outstanding contents registered in the outstanding database, the flower shop further comprises registering the outstanding order contents into the order database and displaying the payment on the monitor. Operational Support Device. The method of claim 10, wherein the method is
If the payment is confirmed, displaying the association information registered in the association database in the order display area on the monitor;
Inquiring a flower garden database and displaying flower garden information of at least one or more flower garden members belonging to the selected association when the association selection command is received;
Registering the order placed in the selected database of the selected association in the order database when the selection of the garden order is received;
Flower shop operating support method further comprising the step of transmitting the order number to the facsimile number of the selected flower garden through the Internet access module. Internet access module;
A caller number processing module for extracting an orderer's telephone number when the flower delivery service orderer's call is connected through the Internet access module;
A voice processing module for processing a voice signal for a telephone call between the orderer's telephone terminal and the order receiver's telephone terminal;
A phone number search module for searching orderer information by using the orderer phone number extracted from the caller processing module as a search keyword;
A storage module including a member database for registering and managing member information, an order database for registering and receiving received order information, and an order management database for registering and managing received flower delivery information;
An identification code processing module for extracting an identification code from an order form identification code and a receipt identification code image taken by the client or the shipper with a mobile phone; And
When the orderer's phone number is extracted from the calling party number processing module, the telephone number search module is relayed to the phone number search module, and the member database is searched by the phone number extracted through the phone number search module. If it is not in the order database, the telephone number search is performed through the Internet telephone number search site through the Internet access module. If the corresponding telephone number is not found in each search step, only the orderer's telephone number is monitored. Displayed on the information display area, and if the corresponding telephone number is found in each search step, the searched order information is displayed on the order information display area of the monitor, and the control module displays the received order or receipt identification code image to the identification code Processing Module And a control module for displaying the order contents or the delivery completion contents in the order receipt list on the monitor and registering the order management database of the storage module in response to the identification code extracted through the identification code processing module. Flower shop operating support device. In the computer-based flower shop operating support method connected to the Internet network through the Internet access module,
Relaying to the identification code processing module an order form or a receipt identification code image photographed by a mobile phone of an orderer or a shipper received through the internet access module;
Displaying the order contents or the delivery completion contents on the order receipt list in response to the identification code extracted through the identification code processing module; And
Flower shop operating support method comprising the step of registering the displayed order or delivery completion content in the order management database.

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