KR20100119682A - Client terminal recovery method and system - Google Patents

Abstract

PURPOSE: A client terminal recovery method and a system thereof are provided to establish a recovery method of inactivated state in advance. CONSTITUTION: A moving administration module(250) has a recovery media(201) in the customer terminal booting media. The moving administration module amends booting order to make the recovery method movable in a booting process A control module(210) controls a password identification module, a recovery data administration module, and data flow between the moving administration module. If the inputted password is admitted as valid password, the control module activates the recovery method. The control module restores the customer terminal by recovery data.

Description

Client terminal recovery method and system

The present invention relates to a method for recovering a customer terminal and a recovery system, and more particularly, in a case where an abnormality occurs in the customer terminal after installing a recovery means in an inactive state in a customer terminal such as a computer in advance, And a recovery method for recovering the customer terminal by activating the recovery means by receiving a one-time password from the user and inputting the password to the recovery means.

Generally, when a new computer is purchased, even if there is no abnormality, if the usage period is long, the computer may have an abnormality due to various hardware or software causes. Proper maintenance or repair will allow the computer to recover and be used again.

Of course, the owner of the computer may perform maintenance, such as modifying the registry, repairing virus scans, replacing hardware parts, or disassembling the cleaner.However, if the owner of the computer lacks computer knowledge, it is necessary to ask someone to maintain or repair the computer. have. The present invention thus relates to a recovery method and a recovery system by computer maintenance by someone other than the owner of the computer or by auxiliary means.

The abnormalities occurring in the customer's terminal may include a serious hardware failure (e.g. CPU burnout), a hardware failure (e.g. defective connection of the component), a serious software failure (e.g. OS system file loss), a software failure (e.g. a low risk virus infection). And so on. It is natural that repairs will vary depending on these types of abnormalities.

On the other hand, the conventional customer terminal recovery technology can be largely divided into online recovery and offline recovery. Of course, there may be a combination of these.

Online recovery is a method in which a service provider provides programs and data, for example, on a computer network such as the Internet, and the computer owner performs computer recovery by the programs and data. Online vaccines, for example, can be considered to be the case here. This method is characterized by fast and easy recovery for more than a relatively simple software.

Offline recovery includes recovery by offline program and recovery by expert service.

Recovery by an offline program is a method of using a program that operates directly off-line to a customer terminal and pre-stored data to be used by the program without using a communication function. For example, when the image of the hard disk is stored as a file as if the picture is taken as the data, a computer recovery can be performed by using this when an abnormality occurs. For example, a restore CD that restores to the factory state provided by a vendor when purchasing a computer, or Norton Ghost of Symantec. This method has an almost certain recovery effect on software anomalies as the amount of data is huge.

Recovery by expert service is when the AS engineer travels to the location of the computer by applying for visiting AS service or takes the computer to the AS center and restores the computer by the AS engineer. This method has the characteristic of recovering any kind of abnormality regardless of hardware and software. If a customer contracts with a computer retailer or company at the time of purchase of the computer, this type of professional service can usually be provided.

By the way, the conventional customer terminal recovery technique has its advantages and disadvantages, and there are limitations to the symptoms that can be treated.

Online recovery has the advantage of being able to recover quickly if only online is possible, but it is ineffective for hardware failures, or for communication-related failures that cannot be made online, or for serious software failures that have not been prepared in advance. I can see it well. The treatment cost is relatively inexpensive, ranging from thousands to tens of thousands of won.

In case of recovery by image file, it is necessary to create and save image file every time you want to set recovery point. It is not only very large, but also takes much time, and you usually have to work in real mode (DOS mode). Because of the hassle of rebooting and overwriting not only the abnormal file but also most of the normal files and data, there is a problem of not only deleting important data but also extremely inefficient. You can also see that there is no help for hardware abnormalities. The cost of processing is only the cost of purchasing recovery software, but the price is generally very high, ranging from tens of thousands to hundreds of thousands of won.

In the recovery method by the expert's service, even if the service is extremely simple and can be processed online, the owner of the client terminal may have to ask for the expert's service due to lack of knowledge. Because of this characteristic of labor cost, there is a problem that it is relatively very expensive. There is also a social waste of time that is wasted as much as an expert's time in and out of. In addition, there is a problem that the reality is gradually avoided in accordance with the change in the social environment that should be avoided when visiting the place where only children, the elderly, women only.

The present invention has been made to solve the above problems.

SUMMARY OF THE INVENTION An object of the present invention is to provide a recovery method and a recovery system capable of recovering a customer terminal immediately if the recovery means is activated by a password in advance by providing a recovery means in an inactive state in a customer terminal in advance. .

In addition, by registering the recovery data for the recovery means in advance in the customer terminal, it is to provide a recovery method and a recovery system that can be immediately restored whether or not online.

In addition, when an abnormality occurs in the customer terminal, it is to provide a recovery method and a recovery system in which the customer terminal is automatically restored by simply receiving a one-time password from the server and inputting it into the recovery means.

Another object of the present invention is to provide a recovery method and a recovery system capable of controlling the recovery means not to be activated before activating the recovery means by a one-time password.

According to another aspect, an object of the present invention is a recovery method and recovery that enables "non-OS recovery" (hot key recovery) to recover in real mode without starting the OS when "the recovery target OS cannot be started." To provide a system.

In addition, in the case where "the recovery target OS can be started", it is intended to provide a recovery method and a recovery system that enables the "in-OS recovery" to be restored in the OS environment after starting the OS.

In addition, in the case of "remote connection possible", it is intended to provide a recovery method and a recovery system for preferentially performing an "online recovery" which performs recovery while making an online connection with a server.

In addition, in the case of "remote connection impossible", it is an object of the present invention to provide a recovery method and a recovery system capable of performing "offline recovery" for recovering in an offline state.

In addition, when the recovery is possible using the recovery means, the recovery is performed, and when the recovery is not possible by using the recovery means, a recovery method and a recovery system are provided to perform the "Guest recovery guide" without performing the recovery. I will.

According to another aspect, an object of the present invention, by using a communication error check means, a virus check means, a backup means, a disk cleaning means, and the like as an auxiliary means for the recovery means, a recovery method for more complete and safe recovery and We want to provide a recovery system.

According to another aspect, an object of the present invention is to provide a recovery method and a recovery system for interposing a merchant in charge of managing the customer terminal in at least a part of a password request between the server and the customer terminal, a password issuing process. .

In addition, it is to provide a recovery method and a recovery system for activating the recovery means by inputting the password to the customer terminal after the merchant receives the password in advance from the server.

In addition, it is to provide a recovery method and a recovery system that can appropriately arrange for the cost and fee sharing between the password provided by the server and the management service provided by the merchant.

In addition, the server is to provide a recovery method and a recovery system that can use a prepaid system for issuing a password after receiving the password cost from the customer, or a post-paid system for billing the password issuance sum to the telephone fee of the customer's telephone number after the password is issued. .

According to another aspect, an object of the present invention is to recover a customer terminal capable of providing a recovery service regardless of whether the cause of the abnormality occurred in the customer terminal is hardware or software, and whether the customer terminal is online or not. We want to provide a recovery system.

In addition, the present invention seeks to provide a recovery method and a recovery system for a customer terminal adopting an optimal recovery method depending on whether the recovery target OS is started, whether remote connection is possible, and whether recovery is possible using recovery means.

It is an object of the present invention to provide a recovery method and a recovery system for transferring information related to computer recovery using a computer network using data communication and a communication network including voice communication and text communication.

In the customer terminal recovery method of the present invention for solving the above problems, in the customer terminal recovery method using a system comprising a customer terminal provided with a recovery means, and a server for providing a password for controlling the activation of the recovery means, above and recovery means in the disabled state is pre-installed on a client terminal, and the password check data for the activation of the recovery means is stored in the customer terminal, and the installation steps are password data for the activation of the recovery means is stored in said server A registration step in which recovery data is registered in the recovery means as a stored value to be used when the customer terminal is restored, and is issued based on the password data from the server while the recovery means is activated for recovery start. If a password is entered into the recovery means, the entered password is valid. If not and whether the input step to be verified by the password check data, recognized as a legitimate password is the recovery means is activated, the recovery data is used as it is characterized in that it comprises a recovery stage at which the customer terminal recovery.

Here, the starting of the recovery means in the input step is preferably started in real mode before starting the "recovery target OS" by pressing a hot key, which is a predetermined function key, in the booting process after powering on the customer terminal. Do.

Alternatively, the starting of the recovery means in the input step is preferably started in the protection mode after the "recovery target OS " is started through the booting process after the power is supplied to the customer terminal.

Alternatively, when it is determined that "remote connection is possible" with the server after the activation of the recovery means in the input step, it is preferable to perform "online recovery" to perform recovery while making an online connection with the server.

At this time, in the case of "remote access possible" at the time of "online recovery", it is preferable that the password issuance from the server is made in response to a password request of the customer terminal using online .

Further, in the case of "online recovery", in the case of the "remote connection possible", the password issued from the server is preferably input directly to the recovery means of the customer terminal using online .

On the other hand, if it is determined that "remote connection is impossible" with the server after activation of the recovery means in the input step, it is preferable to perform "offline recovery" to recover offline without connecting to the server. Do.

On the other hand, in the recovery step, if it is determined that the "recovery using the recovery means" is performed, and if it is determined that "recovery is impossible using the recovery means," it is not performed recovery, "recovery recovery guidance "Is preferred.

On the other hand, the recovery means, at least one of communication error check means, IP address reporting means, virus treatment means, harmful file blocking means, hacking prevention means, backup means, disk cleaning means, registry cleaning means, remote access means as an auxiliary means It is preferred that this is included.

On the other hand, in the input step, it is preferable to intervene a merchant in charge of the management of the customer terminal in at least a part of the process of requesting a password of the customer terminal to the server or a password issued to the customer terminal from the server. .

On the other hand, in the input step, the merchant in charge of managing the customer terminal preferably receives the password from the server in advance , it is preferable to enter the password to the customer terminal.

In this case, it is preferable to settle the cost and fee sharing between the password provided by the server and the management service provided to the customer terminal at the time of "entry store opening".

On the other hand, the password issuance costs that the server receives from the customer, it is preferable to use a prepaid system that is received before issuing the password, or a postpaid system that charges by adding the password issuance fee to the telephone fee of the customer's telephone number after the password is issued.

On the other hand, the transmission of data by the password and the password request issued between the server and the client terminal, it is preferable to utilizing a computer and a network using a data communication, the communication network that covers a voice communication, text communication.

On the other hand, when the password issuance fee is paid, the password issuance fee is postpaid, and after the recovery step, the recovery means transmits the recovery completion information indicating whether the recovery has been successfully completed to the server, Preferably, the server charges the password issuance fee only when the restoration completion information is "reconstruction worker".

Customer terminals recovery system of the present invention, the recovery means of the inactive state is installed with the password check data, and, according to the password input provided by the server, the customer terminal to perform the recovery by the recovery means activate and check the password data In the customer terminal recovery system consisting of a server for providing a password for controlling the activation of the recovery means on the basis of the password data associated with the customer terminal, the recovery means is received from the server when the recovery means is executed; A password confirmation module for verifying whether or not the input password is valid based on the password confirmation data of the password information database stored in the customer terminal when the recovery means is installed, and the recovery data as a stored value to be used when the customer terminal is restored. recovery of registering the recovery means The data management module and built the recovery means to the client terminal the boot media and, modifying the boot sequence, start management module for changing the means of the recovery is possible starting from the customer terminal the boot process and verify the password module, the recovery data to control the flow of data between the management module and the startup management module, if the inputted password is recognized as a legitimate password by activating the recovery means, characterized in that while using the recovery data comprises a control module to recover the customer terminal It is done.

Here, the recovery means is preferably configured to be executable in the operating system like a general program after the operating system of the customer terminal is activated.

On the other hand, the recovery means, at least one of communication error check means, IP address reporting means, virus treatment means, harmful file blocking means, hacking prevention means, backup means, disk cleaning means, registry cleaning means, remote access means as an auxiliary means It is preferable to further include a secondary task management module to manage, including.

On the other hand, the recovery means is "recovery target OS" start before, after, and form a communication in real mode, "recovery target OS" start-up so as to form a communication in protected mode, the communication module for performing data communication by connecting to the server, It is preferable to further provide.

On the other hand, the recovery means, after performing the recovery by the control module, it is preferable to further include a recovery confirmation module for reporting to the server whether the recovery result is successful.

On the other hand, the server, receiving the information about the recovery means from the customer terminal when the recovery means is installed and stores the information associated with the password for the recovery means, a password for issuing a password for the recovery means in accordance with the request It is preferable to include a management module .

At this time, the server, preferably comprises a charge management module for storing and managing payment information of the cost for the password, and a member management module for storing and managing owner and contact information for the customer terminal.

At this time, the server, at least part of the process of requesting a password of the customer terminal to the server or the password issuance for the customer terminal from the server, designates an affiliate store in charge of the management of the customer terminal, and provides affiliated store related information. And storing and managing an affiliated store management module , wherein the member management module further stores and manages the affiliated store information for the customer terminal.

By the above solving means, the present invention can provide the customer terminal with an inactive state recovery means in advance, so that the customer terminal can be restored immediately as long as the recovery means is activated by a password in case of emergency.

In addition, by registering the recovery data for the recovery means in advance in the customer terminal, recovery can be performed immediately regardless of whether or not it is online.

In addition, when an abnormality occurs in the customer terminal, the customer terminal is automatically recovered by simply receiving a one-time password from the server and inputting it into the recovery means.

In addition, it is possible to control such that the recovery means is not activated until the recovery means is activated by a one-time password.

According to another aspect, the present invention can perform "non-OS recovery" (hot key recovery) for recovering in real mode without starting the OS in the case where "the recovery target OS cannot be started".

In addition, in the case where " the recovery target OS can be started up ", " internal OS recovery "

In addition, in the case of "remote connection possible", "online recovery" of recovering while making an online connection with the server is preferentially performed.

In addition, in the case of "remote connection impossibility", "offline recovery" which performs recovery in an offline state can be performed.

In the case of "recoverable by means of recovery means", the restoration is carried out. In the case of "unrecoverable by means of the recovery means", the restoration recovery guidance is performed without performing the restoration.

According to another aspect, an object of the present invention is to use a communication error check means, a virus check means, a backup means, a disk cleaning means and the like as an auxiliary means for the recovery means, so that a more complete and safe recovery is achieved.

According to another aspect, an object of the present invention is to include a merchant in charge of managing the customer terminal in at least part of a password request between the server and the customer terminal and a password issuing process.

Further, after the merchant receives the password in advance from the server, the password is input to the customer terminal to activate the recovery means.

In addition, it is possible to appropriately arrange for cost and fee sharing between the password provided by the server and the management service provided by the merchant.

In addition, the server may use a prepaid system for issuing a password after receiving the password cost from the customer, or a postpaid system for billing the password issuing fee by adding up the telephone fee of the customer's telephone number after the password is issued.

According to another aspect, the object of the present invention can provide a recovery service regardless of whether the cause of the abnormality generated in the customer terminal is hardware or software, and whether or not the customer terminal is online.

Further, an optimal recovery method is adopted depending on whether the recovery target OS is started, whether remote connection is possible, and whether recovery is possible using recovery means.

An object of the present invention is to transfer information related to computer recovery using a computer network using data communication and a communication network including voice communication and text communication.

Hereinafter, with reference to the accompanying drawings, the present invention will be described in more detail.

1 is an overall configuration diagram of a recovery system used in the method for recovering a customer terminal of the present invention. FIG. 2 is a block diagram showing a concrete example configuration of the server and the customer terminal of FIG. 1, and FIG. 3 is a customer terminal of the present invention. This is a flowchart that proceeds to the recovery method.

First, the customer terminal recovery method of the present invention will be described.

As shown in FIGS. 1A and 2, the method for recovering a customer terminal of the present invention includes a customer terminal 200 having a large recovery unit 201 and a password controlling the activation of the recovery unit 201. Using a recovery system consisting of a server 100 to provide. The customer terminal 200 may include all hardware on which a program is installed, such as a computer, a notebook computer, a PDA, a PMP, a smart phone, and the like. Preferably, the password is a one-time password that cannot be used once again. Of course, the password may be a plurality of times with a limited number of times, such as two or three times.

As shown in Figure 3, the client terminal repair method of the present invention is characterized in that the installation comprises a large step (S110), a registration step (S120), an input step (S150), and a recovery step (S160).

The installation step (S110) , the recovery means 201 of the inactive state in the customer terminal 200 is installed in advance (arrow (1) of Figure 1), the password confirmation data for activation of the recovery means 201 Is stored in the customer terminal 200, the password data for the activation of the recovery means 201 is stored in the server 100. That is, the recovery means 201 and the password confirmation data is installed in the customer terminal 200, the recovery means 201 is in an inactive state. The recovery means 201 is activated only when a password issued by the server 100 is input. Preferably, the recovery data database 230a is provided for storing recovery data management information.

In order to issue the password, the server 100 stores password data, which is data corresponding to the password confirmation data of the recovery means 201 installed in the customer terminal 200. Corresponding means that they may be identical to each other or may be identified by operation even if they are not identical. Therefore, when the server 100 issues a password to the specific recovery means 201 based on the corresponding password data, this becomes a valid password for the recovery means 201, and when the password is input to the recovery means 201, the password is confirmed. When it matches the data, the verification passes.

As shown in FIG. 1A, the server 100 may be supplied to the recovery means 201 or a third party 199 may be provided. When supplied from the server 100, the program management module 160 for storing and managing the supplied recovery means is provided, and the program database 160a is preferably provided for storing the program management information. In addition, it may be supplied online such as the Internet, for example, by ActiveX, or may be supplied while stored in a storage medium such as a CD or a DVD. The customer terminal 200 preferably includes a password information database 220a for storing the password confirmation data. In addition, the server 100 is preferably provided with a password database (120a) for storing the password data.

The registration step (S120) is a step in which recovery data is registered in the recovery means 201 as a stored value to be used when the customer terminal 200 is restored. In the conventional commercially available recovery means 201 (recovery program), for example, a restore function in Windows (registered trademark), Symantec Norton Ghost (registered trademark), Acronis True Image (registered trademark), and the like, the recovery data is recovered in advance. It is set in () and is registered. The recovery data differs in the manner of recovery unit 201, and the present invention is not particularly limited in type.

The input step (S150) is a step for entering a password and verification. That is, in order to start recovery, a password is input to the recovery means 201 while the recovery means 201 is activated (S130). The password is issued from the server 100 based on the password data (S140). Issuance of the password may be performed by the request (S140). In particular, there may be a case where a customer directly requests a server (arrow (2) of FIG. 1), or a merchant may request a server as described below. The issued password is transmitted to the customer terminal 200 and input (arrow 3 of FIG. 1) (S150). Then, by the recovery means 201, whether the input password is valid is verified by the password confirmation data (S150).

In the recovery step (S160) , if the input password is recognized as a valid password, the recovery means 201 is activated, and the customer terminal 200 is restored while the recovery data is automatically used. It is already established by the prior art that the recovery means 201 recovers the customer terminal 200 using the recovered data. In the present invention, before the password input, the recovery means 201 is in an inactive state, and when a valid password is input, the specific control technology and interface for the recovery function 201 to be activated automatically so as to perform its original function; This is to start the flow of data and input / output.

With respect to the above basic configuration, a detailed configuration embodiment considering various specific considerations will be described.

First, when the abnormality occurred in the customer terminal 200 is serious, even if the power to the customer terminal 200 may not operate at all. In this case, since the recovery by the recovery means 201 of the present invention is impossible, it is necessary to receive an AS by an expert.

However, in most cases of minor abnormality, when power is turned on to the customer terminal 200, the booting process is performed by the basic program mounted in the ROM. At this time, the booting process is performed, but fails to enter the operating system (hereinafter referred to as 'recovery OS') to be recovered (OS entry failure), and enters the recovery target OS after performing the booting process (OS entry) Success). In the case of OS entry failure, there is a disadvantage in that various useful programs such as communication function and virus check function installed in the OS to be recovered cannot be utilized. In the case of successful OS entry, the recovery means 201 can be started quickly and easily even during the use of the daily customer terminal 200 in the OS, and various useful programs can be utilized. In this sense there is a sense of distinction.

In the case of OS entry failure, the recovery means 201 is activated in the input step S150 by pressing a hot key, which is a predetermined function key, during the booting process after powering on the customer terminal 200. Can be. For example, if the F10 key is pressed quickly after the beep after the power is turned on, the recovery means 201 can be started. This is the same technique as calling the CMOS setup program with hotkeys to adjust the CMOS setup. Among commercial programs, for example Acronis True Image (registered trademark) provides this functionality. As a result, the recovery means 201 is activated before starting the "recovery target OS " , for example, in the real mode .

If the OS entry is successful, the activation of the recovery means 201 in the input step S150 enters the OS through a booting process after powering up the customer terminal 200, and the " recovery target OS " After startup , the program is started by , for example, double-clicking the icon on the desktop as in the execution of a general program. As a result, the recovery means 201 is activated, for example, in the protection mode . In this case, various repairs, disk checks, virus checks, and the like installed in the OS can be used. Depending on the state, general communication such as the Internet can be used, and remote support by an expert is preferable.

As described above, even if a problem occurs in the customer terminal 200, if the communication function is possible, there are various advantages. For example, the restoration can be performed online. In the case of online recovery, it is preferable to request a password, to receive a password, to input a password, or the like. Depending on the configuration, the recovered data may be transferred to another place in advance online, and then the restored data may be used online at the time of restoration.

Therefore, after the recovery means 201 is started in the input step S150, if it is determined that the remote connection is possible with the server 100, the server 100 is in an online connection. It is desirable to do an "online recovery" to perform the recovery .

And, at the time of "online recovery", issuing a password from the server 100 is preferably made in response to a password request of the customer terminal 200 using online . That is, the password request can be made online. As a result, the MAC address of the customer terminal 200 and the identification number of the recovery means 201 may be configured to be automatically transmitted. Payment can also be performed online.

In addition, at the time of "online recovery", it is preferable that the password issued from the server 100 is directly input to the recovery means 201 of the customer terminal 200 using online . In other words, password delivery can be done online. This eliminates the need for typographical input of the customer's password, so there is no fear of typos and can be configured to automatically and accurately enter passwords.

On the contrary, in the case where it is determined that the remote connection with the server 100 is impossible after the recovery means 201 in the input step S150 is activated, the server 100 is not connected. It is preferable to perform " offline recovery " which performs recovery offline . At this time, since the password request or password transmission are all used by telephone, mobile phone, SMS, fax, etc., it is inconvenient to input by typing in the password input window.

On the other hand, when a hardware component such as a CPU fan burnout or a graphics card failure completely fails, software recovery by the recovery means 201 is impossible until the hardware component is replaced. However, the present invention is also applicable to such a case.

In the recovery step (S160), if it is determined that "recovery using the recovery means 201" is performed, if it is determined that "recovery using the recovery means" is not performed, the recovery is not performed It is preferable to perform "business trip recovery guide" . Whether recovery using the recovery means 201 is possible or not, for example, before performing a full recovery, by sending a specific signal to a major component such as a hard disk, a LAN card, or a memory and checking whether the response comes within a timeout, Judging by checking can also be considered. Alternatively, if it is determined that the recovery was not successful after the recovery is performed using the recovery means 201, it may be configured to perform "business trip recovery guidance."

On the other hand, for the sake of convenience, the recovery means 201 may be provided with various auxiliary and additional means. Although these auxiliary means can be used independently even when using the daily customer terminal 200 regardless of whether or not to perform the recovery, by performing a check by such an auxiliary means once again, the safer in a cleaner state It is desirable in that it can be recovered.

The recovery means 201 includes, as an auxiliary means, one of communication error check means, IP address reporting means, virus treatment means, harmful file blocking means, hacking prevention means, backup means, disk cleaning means, registry cleaning means, and remote access means. It is preferable that the above is included. The secondary data database 240a is preferably provided for storing the secondary task management information.

On the other hand, it may be configured to include a merchant 300 that provides a service for repairing hardware, passing passwords, and customer consultations between the server 100 and the customer terminal 200. In consideration of the case in which the server 100 does not directly perform an AS service, it is intended to utilize affiliated stores 300 scattered in each region.

To this end, in the input step (S150), at least part of the password request of the customer terminal 200 to the server 100 or the process of issuing a password for the customer terminal 200 from the server 100, It is preferable to intervene the affiliated store 300 in charge of the management of the customer terminal 200. In this case, it becomes the structure like FIG.1 (b), (c), (d). In this configuration, since the affiliate store 300 performs only the function of simply transferring a password request or transmitting a password, the technical configuration of FIG. 1A may be substantially the same.

On the other hand, when the affiliated store 300 is interposed, the affiliated store 300 may request and issue a password to the server 100 in advance regardless of the request of the specific customer terminal 200. This pre-issued password can be used later for the customer terminal 200.

To this end, in the input step (S150), the merchant 300 in charge of the management of the customer terminal 200 receives the password from the server 100 in advance , the password is the customer terminal 200 ) Is preferable. At this time, the unused password among the previously issued passwords may be settled every predetermined period so that the server 100 does not charge a fee. Further, even when a customer who is a management target of the affiliate store 300 directly requests a password to the server 100, the server 100 may be configured to notify the affiliate store 300 of the password request fact. The notification may be posted on a specific notification page of the server 100 to be confirmed by the affiliate store 300, or may be received and confirmed by the server 100 by a confirmation program provided in the terminal of the affiliate store 300. It does not exclude notices by SMS or telephone. In this way, consulting services by experts can be easily provided to customers.

In addition, it is preferable to settle the fee and fee sharing between the password provided by the server 100 and the management service provided to the customer terminal 200 at the time of "entry store opening". For example, even if the affiliate store 300 merely provides a simple service such as a password request transfer or a password transfer, the server 100 may provide a service fee for the affiliate store 300. In addition, even when the affiliated store 300 performs a paid business trip service, a certain ratio of the amount of money received from the customer may be allocated to the affiliated store 300 as a fee.

On the other hand, when providing a password for a fee, a customer must pay a password fee. In this case, the password fee may be prepaid or postpaid.

For example, it is prepaid to receive the password issuance fee that the server 100 receives from the customer before issuing the password. For example, bank transfer payment, bank transfer, credit card or debit card payment. Conversely, receiving a password after issuing it is postpaid . In the case of postpaid payment, for example, the billing fee may be added to the telephone bill of the customer's telephone number.

On the other hand, the communication for the password request or transfer between the server 100 and the customer terminal 200 can be configured in various ways. In particular, the use of a network is preferable because it is an online process. However, it is also possible to use voice communication or text communication as an auxiliary or optional role even when online is not available or online.

Therefore, the server receiving the data for the password request and the password issued between 100 and client terminal 200, preferably utilizing a computer network using a data communication, the communication network that covers a voice communication, text communication. The voice communication may include a telephone, a mobile phone, a call center, an ARS, and the like, and the text communication may include a fax, an SMS, and the like.

On the other hand, if the recovery means 201 is operated, but the password fee must be paid even if the recovery is not successful, there is a severe aspect to the customer. Therefore, it is desirable to implement a billing system only when the recovery is successful.

To this end, it is preferable to set the password issuance fee to a postpaid service when "password issuance fee is charged". In addition, after the recovery step S160, the recovery unit 201 preferably transmits the recovery completion information indicating whether the recovery has been successfully completed to the server 100 (S170). Then, the server 100 preferably charges the password issuance fee only when the restoration completion information is "reconstruction worker".

Hereinafter, the customer terminal 200 recovery system of the present invention will be described.

The customer terminal recovery system of the present invention largely comprises a customer terminal 200 and a server 100 .

The customer terminal 200 is provided with recovery means 201 in an inactive state together with password confirmation data, and performs recovery by activating the recovery means 201 by inputting a password provided by the server 100. Function

The server 100 functions to provide the customer terminal 200 with a password controlling the activation of the recovery means 201 based on the password data associated with the password confirmation data.

First, the recovery means 201 will be described.

The recovery means 201 is characterized in that it comprises a password confirmation module 220 , a recovery data management module 230 , a start management module 250, and a control module 210 .

The password confirmation module 220 , the password received from the server 100 when the recovery means 201 is executed, the password of the password information database stored in the customer terminal 200 when the recovery means 201 is installed This module verifies the validity based on the confirmation data.

The recovery data management module 230 is a module for registering the recovery data to the recovery means 201 as a stored value to be used when the customer terminal 200 is restored.

The start management module 250 embeds the recovery means 201 in the boot media of the customer terminal 200, and modifies and changes the boot order so that the recovery means 201 performs the booting of the customer terminal 200. This module enables startup.

The control module 210 controls the data flow between the password confirmation module 220, the recovery data management module 230, and the start management module 250, and if the input password is recognized as a valid password, the recovery A module for activating the means 201 to restore the customer terminal 200 while using the recovered data.

Here, the recovery unit 201, after activation of the OS of the client terminal 200 is preferably arranged to be executed in the OS as a normal program. In other words, it is possible to start by a hotkey before starting the OS. However, when a hotkey is not input, it is also a general program to be executed in the OS after the OS is started through a general OS startup process. Among the conventional recovery programs, for example Acronis True Image, F11 is used as a hotkey so that the recovery program is started during the booting process before OS startup, and once the OS is started, the recovery program can be started by clicking the icon in the OS. Consists of.

On the other hand, the recovery means 201, as an auxiliary means communication error check means, IP address reporting means, virus treatment means, harmful file blocking means, hacking prevention means, backup means, disk cleaning means, registry cleaning means, remote access means It is preferable to further include a secondary work management module 240 to manage including one or more of. For example, the communication error checking means may perform a function of diagnosing whether it is an ISP error, a hardware error, or a software error by suggesting an appropriate solution and guiding when communication is impossible. For example, if you have an ISP or more, you can connect to the ISP or have the phone number guide you. For example, when the hardware is abnormal, the telephone number of the affiliated store 300 in charge of managing the corresponding customer terminal 200 may be guided to consult with the hardware AS.

On the other hand, the recovery means 201 establishes communication in the real mode before starting the "recovery target OS", and establishes communication in the protected mode after starting the "recovery target OS", and connects to the server 100. It is preferable to further provide a communication module 260 for performing data communication. Online communication is possible when the communication is made, in which case there are various advantages as described above.

On the other hand, the recovery means 201, after performing the recovery by the control module 210, preferably further comprises a recovery confirmation module 270 for reporting to the server 100 whether the recovery result is successful. Do. As described above, it is preferable to charge the password fee only when the report by the recovery confirmation module 270 is successful.

Next, the server 100 will be described.

The server 100 receives the information about the recovery means 201 from the customer terminal 200 when the recovery means 201 is installed, and stores information related to the password for the recovery means 201, Preferably, a password management module 120 for issuing a password for the recovery means 201 is provided. For example, when the recovery means 201 is installed in the customer terminal 200, password confirmation data is stored in the customer terminal 200, which is for verifying the password, and the password is password related information of the server 100. Generated from the password-related information may be different for each recovery means 201. Of course, if the password confirmation data of the customer terminal 200 is the same as the password itself, when the password is entered, it is only necessary to check whether the stored and whether the input is matched. In addition, if the password data of the server 100 is the same as the password itself, it will also be simple without the need for an operation for issuing a password. However, this simple configuration is not preferable in consideration of hacking, so that the password data of the server 100, the password issued by the server 100, and the password confirmation data of the customer terminal 200 are related to each other but constitute different things. It is preferable to.

The data that can be confirmed by associating them may include information related to the recovery means 201, information related to the customer terminal 200, and a password request time, and the like may be logically connected to constitute a cryptographic generation technique. desirable. In this case, when the recovery means 201 is installed in the customer terminal 200, for example, the server 100 receives information about the recovery means 201, for example, an identification number, and based on the password data, It may be stored in the 100, and the password confirmation data corresponding to the transmission to the customer terminal 200.

When the password fee is charged, the server 100 may include a fee management module 130 for storing and managing payment information of the fee for the password, and an owner of the customer terminal 200. It is preferable to include a member management module 140 for storing and managing contact information. The owner and contact information of the customer terminal 200 is a name, an address, a phone number, and the like, which may be used at the time of billing. It is preferable that a fee database 130a is provided for storing fee management information. In addition, it is preferable that a member database 140a is provided for storing member management information.

In the case where the password fee is charged, it can be configured via the affiliate store 300 in charge of the customer terminal 200 for AS, consultation, password request or password delivery. At this time, the server 100, at least part of the password request of the customer terminal 200 to the server 100 or the process of issuing a password for the customer terminal 200 from the server 100, the customer terminal Designating an affiliate store 300 in charge of the management for the 200, and may include a member store management module 150 for storing and managing the affiliate store 300 related information. At this time, in the member management module 140, it is preferable to further store and manage affiliate store information for the customer terminal 200. The merchant database 150a is preferably provided for storing affiliate store management information.

As mentioned above, although this invention was demonstrated concretely based on the specific Example, this invention is not limited to this, All the deformation | transformation and a change within the range of identity performed by those skilled in the art by the content of a claim are interpreted as belonging to this invention. Should be.

INDUSTRIAL APPLICABILITY The present invention can be used in the recovery service industry for recovering by using recovery data preset for a customer terminal such as a computer, and in the maintenance service industry of the customer terminal.

1 is an overall configuration diagram of a recovery system used in a customer terminal recovery method of the present invention;

FIG. 2 is a block diagram showing a concrete example configuration of the server and the customer terminal of FIG. 1; FIG.

3 is a flowchart of the method for recovering a customer terminal of the present invention.

Explanation of symbols on the main parts of the drawings

100: server

200: customer terminal

300: Merchant

Claims (23)

In the customer terminal recovery method using a system comprising a customer terminal provided with a recovery means, and a server for providing a password for controlling the activation of the recovery means, Above and recovery means in the disabled state is pre-installed on a client terminal, and the password check data for the activation of the recovery means is stored in the customer terminal, and the installation steps are password data for the activation of the recovery means is stored in said server , A registration step in which recovery data is registered in the recovery means as a stored value to be used when the customer terminal is restored; In order to start recovery, if the password issued from the server based on the password data is input to the recovery means in the state where the recovery means is activated, it is verified by the password confirmation data whether the input password is valid. Input stage , If it is recognized as a valid password, the recovery means is activated, the recovery step of recovering the customer terminal while using the recovery data Customer terminal recovery method comprising the. The method according to claim 1, The starting of the recovery means in the input step is started in real mode before starting the "recovery target OS" by pressing a hotkey which is a predetermined function key in the booting process after powering on the customer terminal. Customer terminal recovery method characterized in that. The method according to claim 1, The starting of the recovery means in the input step is to start the protection mode after starting the "recovery OS " after powering on the customer terminal. Customer terminal recovery method characterized in that. The method according to claim 1, After the activation of the recovery means in the input step, if it is determined that the remote connection is possible with the server, an "online recovery" is performed to recover while making an online connection with the server. Customer terminal recovery method characterized in that. The method according to claim 4, In the case of the "remote access possible", the issuing of the password from the server is made in response to the password request of the customer terminal using online . Customer terminal recovery method characterized in that. The method according to claim 4, In the case of the "remote access possible", the password issued from the server is directly input to the recovery means of the customer terminal using online . Customer terminal recovery method characterized in that. The method according to claim 1, After the activation of the recovery means in the input step, when it is determined that "remote connection is not possible" with the server, "offline recovery" is performed to recover offline without connecting to the server. Customer terminal recovery method characterized in that. The method according to claim 1, In the recovery step, when it is determined that "recovery by means of recovery means" is performed, when it is determined that "recovery by means of recovery means" is not possible, " recovery guide" is performed without performing recovery . Done Customer terminal recovery method characterized in that. The method according to claim 1, The recovery means includes at least one of communication error checking means, IP address reporting means, virus treatment means, harmful file blocking means, hacking prevention means, backup means, disk cleaning means, registry cleaning means, and remote access means as auxiliary means . Included Customer terminal recovery method characterized in that. The method according to claim 1, In the input step, at least part of a process of requesting a password of a customer terminal to the server or issuing a password to the customer terminal from the server, interposing a merchant in charge of managing the customer terminal. Customer terminal recovery method characterized in that. The method according to claim 1, In the input step, the merchant in charge of managing the customer terminal receives the password from the server in advance , and then inputs the password to the customer terminal. Customer terminal recovery method characterized in that. The method according to claim 10 or 11, Settle the cost and fee sharing between the server-provided password and the management service provided by the merchant to the customer terminal. Customer terminal recovery method characterized in that. The method according to claim 1, The server is password Fees received from customers, utilizing the post-paid billing to receive before issuing the prepaid or password after password issued by summing the password issuance cost telephone service customer phone number Customer terminal recovery method characterized in that. The method according to claim 1, Transmission of data by the password and the password request issued between the server and the client terminal, and utilizing a computer network using a data communication, the communication network that covers a voice communication, text communication Customer terminal recovery method characterized in that. 14. The method of claim 13, The password issuance fee is postpaid, After the recovery step, the recovery means transmits recovery completion information indicating whether the recovery has been successfully completed to the server, and the server issues the password issuance fee only when the recovery completion information is "reconstruction worker". Charged Customer terminal recovery method characterized in that. Restoration means in an inactive state is installed together with the password confirmation data, and the customer terminal for performing the restoration by activating the recovery means by the password input provided by the server ; A server for providing the client terminal with a password controlling the activation of the recovery means based on the password data associated with the password confirmation data. In the customer terminal recovery system consisting of, The recovery means, A password confirmation module for verifying whether or not a password received from the server when executing the recovery means is valid based on password confirmation data of a password information database stored in a customer terminal when the recovery means is installed; A recovery data management module for registering recovery data in the recovery means as a stored value to be used when the customer terminal is restored; A startup management module that embeds the recovery means in the boot terminal of the customer terminal and modifies and changes the boot order to enable the recovery means to be started in the boot process of the customer terminal; By controlling the data flow between the password confirmation module, the recovery data management module and the startup management module, if the input password is recognized as a valid password, the recovery means is activated to recover the customer terminal while using the recovery data. Control module Customer terminal recovery system comprising a. 18. The method of claim 16, The recovery means is configured to be executable in the operating system as a general program after activation of the operating system of the customer terminal. Customer terminal recovery system characterized in that. 18. The method of claim 16, The recovery means includes at least one of communication error check means, IP address reporting means, virus treatment means, harmful file blocking means, hacking prevention means, backup means, disk cleaning means, registry cleaning means, and remote access means as auxiliary means . Additional management module is added to manage Customer terminal recovery system characterized in that. 18. The method of claim 16, The recovery means forms a communication in the real mode before starting the "recovery target OS", and forms a communication in the protected mode after starting the "recovery target OS", and further establishes a communication module for connecting to the server and performing data communication. Equipped Customer terminal recovery system characterized in that. 18. The method of claim 16, The recovery means further includes a recovery confirmation module for reporting to the server whether the recovery result is successful after performing the recovery by the control module. Customer terminal recovery system characterized in that. 18. The method of claim 16, The server, A password management module that receives information about the recovery means from the customer terminal when installing the recovery means, stores information related to the password for the recovery means, and issues a password for the recovery means upon request. Customer terminal recovery system comprising a. 23. The method of claim 21, The server, A fee management module for storing and managing payment information of the cost for the password; Membership management module for storing and managing the owner and contact information for the customer terminal Customer terminal recovery system comprising a. 23. The method of claim 22, The server, Merchant management for assigning a merchant in charge of the management of the customer terminal to at least part of a process of requesting a password of the client terminal to the server or issuing a password for the client terminal from the server, and stores and manages the affiliate store related information. Module , The member management module further stores and manages affiliate store information for the customer terminal. Customer terminal recovery system characterized in that.

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