KR20100086777A - Service recommendation system and method based on the day's schedule of a lodger - Google Patents

Abstract

PURPOSE: A system and a method recommending a service based on lodging client schedule are provide to automatically provide recommendation service about specific schedule based on whole schedule information of a clinet, thereby a client can easily and conveniently select the recommendation service. CONSTITUTION: A schedule information storing unit(110) stores whole schedule information of a client. A service information storing unit(120) stores recommendation service information which will be recommended to a client. A service recommending unit(130) provides recommending services corresponding to specific schedule included in the whole schedule information to the client. A service reservation processor(140) processes reservation about service selected by the client among recommending services.

Description

Service recommendation system and method based on the day's schedule of a lodger}

The present invention relates to a technology related to a service recommendation technology, and more particularly, to a technology for recommending various services based on a schedule of a guest at a hotel or the like.

In order to go to a free individual tourist (FIT) or to use personal time during a business trip, a conventional plan for using a variety of services such as a restaurant, shopping, and vehicle use had to be made by an individual.

In this case, it was necessary to personally collect local service information through various routes in advance, and establish a service plan according to the travel schedule, and the local service provider who provided the service included in the service plan The service was expensive and time consuming because the service had to be booked directly or through an agency.

Therefore, the present inventors have studied the technology that allows customers to enjoy a variety of services, such as restaurants, shopping, car use, even if the customer staying in a hotel, such as the establishment of a service use plan and reservation service.

Based on the customer's entire schedule information, the company automatically provides a recommendation service for a specific schedule to customers staying at the hotel, and provides service recommendation technology based on the customer's schedule, which allows customers to easily and conveniently select and use the service.

According to an aspect of the present invention, the recommended services corresponding to a specific schedule included in the entire schedule information of the customer are searched and provided to the corresponding customer, and the reservation for the service selected by the customer among the recommended services provided is processed.

According to an additional aspect, the full schedule information of the customer may be input from the customer terminal at the time of booking the property through the web.

According to an additional aspect, the full schedule information of the customer may be input from the operator terminal at the property check-in.

According to an additional aspect, the full schedule information of the customer may be input from the in-room terminal.

Based on the customer's entire schedule information, we can automatically provide a recommendation service to customers staying at hotels, such as hotels, so that customers can easily and conveniently select and use the service to improve convenience and customer satisfaction. .

Accommodations, such as hotels, offer automatic recommendation services for specific schedules based on the customer's entire schedule information, which can be used as an active sales marketing tool for increasing customer attraction and improving hotel awareness.

In addition, through partnerships with service providers that provide services such as restaurants, shopping, and vehicles, it is possible to generate profits for service intermediaries, thereby contributing to the improvement of sales of hotels and hotels.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily understand and reproduce the present invention.

In describing the embodiments of the present invention, when it is determined that detailed descriptions of related well-known functions or configurations may unnecessarily obscure the gist of the embodiments of the present invention, the detailed description thereof will be omitted.

Prior to describing the embodiments of the present invention, terms used throughout the specification are terms defined in consideration of functions in the embodiments of the present invention, and may be sufficiently modified according to the intention, custom, or the like of a user or an operator. Definitions of these terms should be made based on the contents throughout the specification.

1 is a schematic diagram of a service recommendation system based on a lodging schedule according to the present invention. As shown in the drawing, the service recommendation system 100 based on the lodging customer schedule includes a plurality of remote customer terminals 200 through the web, or an operator terminal 300 such as a front desk via a local or wireless network. Or a room terminal 400 located in each room.

The service recommendation system 100 based on the accommodation customer schedule searches for recommendation services corresponding to a specific schedule included in the entire schedule information of the customer and provides the corresponding service to the corresponding customer, and among the recommended services provided by the customer, Perform the reservation processing.

At this time, the service recommendation system 100 based on the lodging customer schedule may receive the entire schedule information of the customer from the customer terminal 200 when booking the lodging facility through the web. The customer terminal 200 may be a personal computer or a mobile communication terminal equipped with a communication function.

Alternatively, the service recommendation system 100 based on the accommodation customer schedule may receive the entire schedule information of the customer from the operator terminal 300 at the check-in of the accommodation. The operator terminal 300 may be a personal computer equipped with a communication function.

Alternatively, the service recommendation system 100 based on the accommodation customer schedule may receive input of the entire schedule information of the customer from the guest room terminal 400 where the customer who has checked in to the property. The room terminal 400 may be implemented in the form of a set-top box interlocked with a display and a speaker provided in a room.

Meanwhile, the service recommendation system 100 based on the accommodation customer schedule may provide the recommended services searched based on the entire schedule information of the customer to the corresponding customer terminal 200 using an e-mail or a short message when booking the accommodation.

On the contrary, in the room terminal 400 of the room where the customer who checked in to the property through the short-range wired / wireless network checks the recommended services retrieved based on the customer's entire schedule information. You can also provide.

The detailed configuration of the service recommendation system 100 based on the accommodation customer schedule will be described with reference to FIG. 2. 2 is a block diagram according to an embodiment of a service recommendation system based on a lodging schedule according to the present invention. As shown in the drawing, the service recommendation system 100 based on the accommodation customer schedule includes a schedule information storage unit 110, a service information storage unit 120, a service recommendation unit 130, and a service reservation processing unit 140. ).

The schedule information storage unit 110 stores the entire schedule information of the customer. For example, as illustrated in FIG. 3, the schedule information of the customer may include a schedule name, schedule type, time information, and the like.

The schedule name is a unique name for identifying each schedule. The schedule type indicates a type of each schedule such as meal, rest, and sightseeing. Since the recommendation service is determined with reference to the schedule type, it is preferable to provide the schedule type in a standardized manner. The time represents the time planned for each schedule.

On the other hand, the entire schedule information of the customer may further include the visibility setting information indicating whether or not for each schedule. The schedules for which the disclosure setting information is set to be public are schedules that are open to the service recommendation system 100 based on the lodging customer schedule, and schedules set to private are schedules that are private to the service recommendation system 100 based on the lodging customer schedule. This will be described in detail later.

The service information storage unit 120 stores recommended service information to be recommended to a customer. For example, as shown in FIG. 4, the recommended service information may include service name, service type, service time, location, contact information, service type information, and the like.

The service name is a unique name for identifying each service. The service type indicates a type of each service such as a restaurant, a swimming pool, and a night club. Since the recommended service is determined with reference to the service type and the schedule type, the service type may be standardized.

The service time is a time when each service is provided, the location is a location where each service is provided, the contact is a contact information such as an e-mail address, a phone number, etc. of a service establishment that provides each service, and the service type is accommodation. Indicates whether the service is a business or a stay outside the business.

Meanwhile, the service information may further include priority information. The priority indicates whether the service has a particular priority over general services such as a specific event, festival, or promoted service. This will be described in detail later.

The service recommendation unit 130 searches for the service information storage unit 120 and provides recommended services corresponding to a specific schedule included in the entire schedule information of the customer stored in the schedule information storage unit 110 to the corresponding customer. do.

At this time, the service recommendation unit 130 may be implemented to provide recommended services corresponding to a specific schedule included in the entire schedule information of the customer to the customer terminal 200 at the time of reservation or after the reservation. The customer terminal 200 may be a personal computer or a mobile communication terminal equipped with a communication function.

Alternatively, the service recommendation unit 130 may be implemented to provide recommended services corresponding to a specific schedule included in the entire schedule information of the customer to the room terminal 400 staying. The room terminal 400 may be implemented in the form of a set-top box interlocked with a display and a speaker provided in a room.

For example, the service recommendation unit 130 is set to 'restaurant' as the service type with reference to the service information with respect to a schedule set as 'meal' as the schedule type among the entire schedule information of the customer, and the service time is the predetermined time. Can be implemented as a recommended service to provide to the customer.

Meanwhile, the service recommendation unit 130 may be implemented to provide a recommendation service to a corresponding customer according to the priority of the searched recommendation services. In this case, each recommendation service has a high priority recommendation service, which is set with priority, so that the customer can be provided with a more selective and high quality recommendation service. The priority setting will be described later in detail.

The service reservation processing unit 140 processes the reservation for the service selected by the customer among the recommended services provided by the service recommendation unit 130. For example, a number of restaurant services, such as a Korean restaurant, a Chinese restaurant, a Japanese restaurant, and the like, set by the service recommendation unit 130 as a “restaurant,” were provided as a recommendation service. Suppose you have chosen to service.

Then, for example, the service reservation processing unit 140 transmits the reservation request information to the e-mail address included in the contact information included in the service information of the Korean specialty store selected by the customer to meet the predetermined time of the corresponding customer, and the corresponding service establishment. Receive a response from the reservation request from the customer to process the reservation for the service selected by the customer.

For example, the service reservation processing unit 140 is interlocked with a terminal (not shown) of each service establishment to automatically transmit and receive a service reservation request and response through two-way communication so that the reservation processing for the service selected by the customer is automatically performed. It can also be implemented.

Accordingly, by doing so, the service recommendation system 100 based on the lodging customer schedule according to the present embodiment is automatically provided to a customer who stays in a lodging facility, such as a hotel, for a specific schedule based on the entire schedule information of the customer. It is possible to improve convenience and customer satisfaction by providing customers with easy and simple service selection.

Accordingly, in the case of lodgings such as hotels, it is possible to use it as an active sales marketing means such as increasing customer attraction and improving hotel awareness by automatically providing a recommendation service for a specific schedule based on the entire schedule information of the customer. Partnerships with service providers that provide services such as shopping, shopping, and vehicles can generate profits for service intermediaries, thereby contributing to the improvement in sales of hotels and hotels.

According to an additional aspect, the service recommendation system 100 based on the accommodation customer schedule further includes a schedule information input unit 150. The schedule information input unit 150 receives the entire schedule information of the customer.

At this time, the schedule information input unit 150 may provide a user interface for inputting the entire schedule information of the customer to the customer terminal 200, and may be implemented to receive the entire schedule information of the corresponding customer.

Alternatively, the schedule information input unit 150 may provide a user interface for inputting the entire schedule information of the customer to the operator terminal 300, and may be implemented to receive the entire schedule information of the corresponding customer.

Alternatively, the schedule information input unit 150 may provide a user interface for inputting the entire schedule information of the customer to the room terminal 400, and may be implemented to receive the entire schedule information of the corresponding customer.

That is, this embodiment is a configuration for inputting the entire schedule information of the customer, for example, the user terminal 200 or the operator terminal has a user interface for the schedule information input unit 150 to input a schedule name, schedule type, time information, etc. Provided to the 300 or the room terminal 400, through which the entire schedule information of the customer including the schedule name, schedule type, time information, etc. can be received and stored in the schedule information storage unit 110. have.

On the other hand, according to an additional aspect, the schedule information input unit 150 may be implemented to receive input whether or not the schedule information of the customer. In some cases, you may not want to disclose your entire schedule or a particular schedule.

That is, this embodiment is to allow the entire schedule or a specific schedule of the entire schedule is set to be public or private, the schedule set by the schedule information input unit 150 is a service recommendation system 100 based on the lodging customer schedule ) Is a schedule that is open to receive the recommendation service, and the schedules set as private are schedules that are private to the service recommendation system 100 based on the accommodation customer schedule.

For example, it is possible to input whether or not to disclose the schedule information of the customer by implementing to enable the public or private for each schedule input through the user interface for inputting the entire schedule information provided by the schedule information input unit 150. .

According to an additional aspect, the service recommendation system 100 based on the accommodation customer schedule further includes a service information input unit 160. The service information input unit 160 receives recommended service information to be recommended to a customer and stores it in the service information storage unit 120.

According to an embodiment of the present disclosure, the service information input unit 160 may provide a user interface for inputting recommended service information to the operator terminal 300, and may receive input of recommended service information.

That is, this embodiment is an embodiment for inputting the recommended service information for providing a recommendation service based on the schedule of the customer, through the service information input unit 160 in the accommodation facilities, such as hotels, or affiliated external facilities Enter the recommended service information provided.

For example, the service information input unit 160 provides a user interface for inputting a service name, service type, service time, location, contact information, service type information, etc. to the operator terminal 300, and receives recommended service information through the service terminal. This may be stored in the service information storage unit 120.

At this time, the service information input unit 160 may be implemented to input the recommendation priority for each recommended service information input. For example, certain events, festivals, specially contracted services, etc. may be recommended over other recommended services.

For this case, the service information input unit 160 sets priority for each recommendation service information to provide a recommendation service to the customer according to the priority so that the customer can be provided with a more selective and high quality recommendation service. do.

According to an additional aspect, the service recommendation system 100 based on the accommodation customer schedule may further include a reservation result notification unit 170. The reservation result notification unit 170 notifies the customer of the service reservation processing result by the service reservation processing unit 140.

In this case, the reservation result notification unit 170 may be implemented to notify the customer terminal 200 of the service reservation processing result through an e-mail or a short message after the reservation.

Alternatively, the reservation result notification unit 170 may be implemented to notify the service reservation processing result to the room terminal 400 where the customer is staying.

That is, in this embodiment, when a specific service is selected by the customer among the recommended services provided by the service recommendation unit 130, the service reservation processing unit 140 processes the reservation for the selected service. An embodiment in which the service reservation processing result by the service reservation processing unit 140 is transmitted to the customer terminal 200 or the room terminal 400 through the reservation result notification unit 170 to notify the corresponding customer so that the customer can know. to be.

Therefore, the customer can be informed of the reservation of the recommended service selected by the customer by being notified of the service reservation processing result through the reservation result notification unit 170.

Meanwhile, according to an additional aspect, the service recommendation system 100 based on the accommodation customer schedule may further include a service start notification unit 180. The service start notification unit 180 notifies the customer of the arrival of the scheduled service time before reaching the service time reserved by the service reservation processing unit 140.

At this time, the service start notification unit 180 may be implemented to notify the arrival of the scheduled service time to the corresponding customer terminal 200 through a short message.

Alternatively, the service start notification unit 180 may be implemented to notify the arrival of the scheduled service time to the room terminal 400.

That is, in this embodiment, the service time scheduled in advance to the customer terminal 200 or the room terminal 400 through the service start notification unit 180 before the service time reached by the service reservation processing unit 140 arrives. The customer was informed in advance.

The service recommendation operation of the service recommendation system based on the accommodation customer schedule having the above-described configuration will be described with reference to FIG. 5. 5 is a flowchart according to an embodiment of a service recommendation method based on a staying customer schedule according to the present invention.

First, it is assumed that information about a recommendation service to be provided in or outside a hotel such as a hotel is collected and stored in advance. Then, the schedule information input step (S110) receives the entire schedule information of the customer.

At this time, in the schedule information input step (S110), the service recommendation system based on the staying customer schedule provides a user interface for inputting a schedule name, schedule type, time information, etc. to the customer terminal, the operator terminal, or the room terminal. It can be implemented to receive and store the entire schedule information of the customer including the schedule name, schedule type, time information and the like.

Then, in the service recommendation step (S120), it searches for recommendation services corresponding to a specific schedule included in the entire schedule information of the customer input by the schedule information input step (S110) and provides the corresponding customer.

At this time, in the service recommendation step (S120), the service recommendation system based on the accommodation customer schedule may be implemented to provide recommendation services corresponding to a specific schedule included in the entire schedule information of the customer to the customer terminal or the room terminal.

Meanwhile, in the service recommendation step (S120), the service recommendation system based on the accommodation customer schedule may be implemented to provide the recommendation service to the corresponding customer according to the priority of the searched recommendation services.

In this case, each recommendation service has a high priority recommendation service, which is set with priority, so that the customer can be provided with a more selective and high quality recommendation service.

Then, in the service reservation processing step (S130) by processing the reservation for the service selected by the customer of the recommended services provided by the service recommendation step (S120) automatically for a specific schedule based on the customer's entire schedule information By providing a recommendation service to customers staying in hotels, etc., customers can easily and conveniently select and use the service.

Accordingly, the present invention provides convenience and customers by automatically providing a recommendation service to a customer staying in a hotel such as a hotel based on the entire schedule information of the customer so that the customer can select and use the service easily and conveniently. Satisfaction can be improved.

Accordingly, in the case of lodging sites such as hotels, it can be used as an active sales marketing means such as increasing customer attraction and improving hotel awareness by automatically providing a recommendation service for a specific schedule based on the entire schedule information of the customer.

In addition, through partnerships with service providers that provide services such as restaurants, shopping, and vehicles, it is possible to generate profits for service intermediaries, thereby contributing to the improvement of sales of hotels and hotels.

On the other hand, according to an additional aspect, in the reservation result notification step (S140) may be implemented to notify the customer of the service reservation processing result of the service reservation processing step (S130).

At this time, in the reservation result notification step (S140), the service recommendation system based on the guest customer schedule may be notified of the service reservation processing result to the corresponding customer terminal through an e-mail or a short message, or the service reservation processing result to the room terminal. It may be.

Therefore, the customer can be informed of the reservation fact for the recommended service selected by the customer by being notified of the service reservation processing result through the reservation result notification step (S140).

On the other hand, according to an additional aspect, in the service start notification step (S150) may be implemented to notify the customer of the arrival of the scheduled service time before the service time reached by the service reservation processing step (S130).

At this time, in the service start notification step (S150), the service recommendation system based on the accommodation customer schedule may be notified of the arrival of the scheduled service time to the corresponding customer terminal through a short message or to notify the arrival of the scheduled service time to the guest terminal. It may be.

Therefore, the customer can be used without forgetting the recommended service selected by the customer by being notified that the service time scheduled in advance through the service start notification step (S150) is approaching.

As described above, according to an embodiment of the present invention, by automatically providing a recommendation service to a customer staying at a lodging facility such as a hotel based on the entire schedule information of the customer, By making it available, you can improve convenience and customer satisfaction.

Accommodations, such as hotels, offer automatic recommendation services for specific schedules based on the customer's entire schedule information, which can be used as an active sales marketing tool for increasing customer attraction and improving hotel awareness.

In addition, it can generate profits for service brokerage through alliances with service providers that provide services such as restaurants, shopping, and vehicles, which can contribute to the improvement of sales of lodging facilities such as hotels. The object of the present invention can be achieved.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it will be understood by those of ordinary skill in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. .

1 is a schematic diagram of a service recommendation system based on a lodging schedule according to the present invention;

2 is a block diagram according to an embodiment of a service recommendation system based on a lodging schedule according to the present invention;

3 is a view showing an example of the entire schedule information structure of the customer;

4 is a diagram illustrating an example of a recommended service information structure;

5 is a flowchart according to an embodiment of a service recommendation method based on a lodging schedule according to the present invention;

<Explanation of symbols for the main parts of the drawings>

100: service recommendation system 110: schedule information storage unit

120: service information storage unit 130: service recommendation unit

140: service reservation processing unit 150: schedule information input unit

160: service information input unit 170: reservation result notification unit

180: service start notification unit 200: customer terminal

300: operator terminal 400: room terminal

Claims (20)

A schedule information storage unit for storing the entire schedule information of the customer; A service information storage unit for storing recommended service information to be recommended to a customer; A service recommendation unit searching for the service information storage unit and providing the recommended services corresponding to a specific schedule included in the entire schedule information of the customer stored in the schedule information storage unit to the corresponding customer; A service reservation processing unit which processes a reservation for a service selected by a customer among recommendation services provided by the service recommendation unit; Service recommendation system based on the accommodation schedule included. The method of claim 1, The service recommendation system based on the accommodation customer schedule is: A schedule information input unit configured to receive overall schedule information of a customer; Service recommendation system based on accommodation schedule, which further includes. The method of claim 2, The schedule information input unit: A service recommendation system based on a lodging customer schedule that provides a user interface for entering full schedule information to a customer terminal and receives the full schedule information of the customer. The method of claim 2, The schedule information input unit: The service recommendation system based on the lodging customer schedule, which provides a user interface for inputting the entire schedule information of the customer to the operator terminal, and thereby receives the entire schedule information of the customer. The method of claim 2, The schedule information input unit: A service recommendation system based on a lodging customer schedule that provides a user interface for inputting the entire schedule information of a customer to a guest room terminal and inputs the entire schedule information of the corresponding customer. The method of claim 2, The schedule information input unit: The service recommendation system based on the guest customer schedule further comprising input whether or not to disclose the schedule information of the customer. The method of claim 1, The service recommendation system based on the accommodation customer schedule is: A service information input unit for receiving recommended service information to be recommended to a customer and storing the recommended service information in the service information storage unit; Service recommendation system based on accommodation schedule, which further includes. The method of claim 7, wherein The service information input unit: A service recommendation system based on a lodging customer schedule that provides a user interface for inputting recommended service information to an operator terminal and receives recommended service information through the operator terminal. The method of claim 1, The service recommendation section: A service recommendation system based on a lodging customer schedule that provides a recommendation service corresponding to a specific schedule included in the entire schedule information of the customer to the customer terminal. The method of claim 1, The service recommendation section: A service recommendation system based on a lodging customer schedule that provides a guest terminal with recommendation services corresponding to a specific schedule included in the customer's entire schedule information. The method of claim 1, The service recommendation section: A service recommendation system based on a loyalty schedule that provides a recommendation service to the customer based on the priority of the searched recommendation services. The method of claim 1, The service recommendation system based on the accommodation customer schedule is: A reservation result notification unit for notifying a corresponding customer of a service reservation processing result by the service reservation processing unit; Service recommendation system based on accommodation schedule, which further includes. 13. The method of claim 12, The reservation result notification unit: Service recommendation system based on the lodging customer schedule, which notifies the customer terminal of the result of the service reservation processing by e-mail or short message. 13. The method of claim 12, The reservation result notification unit: A service recommendation system based on a lodging customer schedule that notifies the guest terminal of the service reservation result. The method of claim 1, The service recommendation system based on the accommodation customer schedule is: A service start notification unit for notifying a corresponding service time arrival to the corresponding customer before reaching the service time scheduled by the service reservation processing unit; Service recommendation system based on accommodation schedule, which further includes. The method of claim 15, The service start notification unit: Service recommendation system based on lodging customer schedule that informs the customer terminal of the arrival of the scheduled service time via a short message. The method of claim 15, The service start notification unit: A service recommendation system based on a lodging customer schedule that notifies the arrival of scheduled service hours to a guest terminal. A schedule information input step of receiving the entire schedule information of the customer; A service recommendation step of searching for recommendation services corresponding to a specific schedule included in the entire schedule information of the customer input by the schedule information input step and providing the corresponding service to the corresponding customer; A service reservation processing step of processing a reservation for a service selected by a customer among recommended services provided by the service recommendation step; How to recommend a service based on the accommodation schedule included. The method of claim 18, The service recommendation method based on the above guest schedule is: A reservation result notification step of notifying a corresponding customer of a service reservation processing result by the service reservation processing step; The service recommendation method based on the staying customer schedule further included. The method of claim 18, The service recommendation method based on the above guest schedule is: A service start notification step of notifying the customer of the arrival of the scheduled service time before reaching the scheduled service time by the service reservation processing step; The service recommendation method based on the staying customer schedule further included.

Images