KR20090131721A - Hotel reservation system with closed type and method of the same - Google Patents

Abstract

PURPOSE: A hotel reservation system with closed type and a method for the same are provided to save communication charge and time by allowing a user to check the fare and state of hotel room through an Intranet. CONSTITUTION: Reservation agency Internet sites(20) provide hotel information to traveler terminals through the Internet, and execute hotel reservation as proxy through reservation modules. Agent Intranet terminal manages the sites. A real-time reservation relay site(50) comprises input and modification modules for real-time room information and a hotel search module.

Description

Closed Hotel Booking System and its method {HOTEL RESERVATION SYSTEM WITH CLOSED TYPE AND METHOD OF THE SAME}

TECHNICAL FIELD The present invention relates to a hotel reservation system and a method thereof, and more particularly, to a technology for establishing a relationship between a hotel operator and a reservation agent when a hotel guest accesses a reservation agent site and makes a hotel reservation online.

The traditional method of booking a hotel is a way for a traveler to contact the hotel directly to make a reservation, which is still used. However, as travel demand continues to grow, and mid- and large-sized hotels continue to grow in response to this demand, and the number of Internet sites providing information about hotels has exploded, the number of travelers using these traditional methods has decreased. It is a situation.

In this situation, a lot of hotel reservation agencies are used. Travelers go online to a hotel reservation agency to search for hotels listed on the site by their lodging areas. Travelers can get information on the name and accommodation of the hotel at a glance, and can make reservations for the desired hotel by using the agency site without having to call the hotel directly. Since selling more rooms without vacancy helps hotel management, the hotel sells a certain percentage of the rooms to the booking agency at a lower cost than the normal stay. As a result, travelers can book a hotel at a lower cost.

It is well known that such a hotel reservation agency system is very useful for travelers, but this system has caused a very complicated and complicated task between the hotel manager and the representative of the agency. This is because there are a lot of hotels, and there are also many agencies. If there is a relationship between one hotel and one agency, a simple system configuration of 'hotel-agent-site-traveler' is not possible, but there is no big problem, but N (N is an integer greater than 1, or less) If M (M is an integer greater than 1, the same as below) relationship, the agency becomes very complicated.

For example, as shown in FIG. 1 shows a schematic configuration and process of a current hotel reservation agency system. A large number of travelers (1), whose number cannot be defined, connect to the travel agency website (2) via the Internet using a computer terminal, and the travel agency is connected to N hotels by means of communication such as telephone, fax, and e-mail. Communicate When a traveler makes a hotel search using the travel agency's website (2) and applies for accommodation reservations for the desired hotel (①), the reservation is not completed immediately, but the operator of the travel agency's website (2) calls or faxes the hotel. The room must be inquired about the reservation date by using (②), and when the hotel informs the operator of the travel agency's web site of the availability (③), it will complete the approval of the traveler's reservation application (④). In other words, it is convenient for the traveler to apply for a hotel reservation on the desired date, but the hotel and the travel agent must go through the hassle of making a phone call or sending or receiving a fax every time a traveler requests a reservation. It is very inconvenient.

1 is a system configuration when there is one travel agency, but as shown in FIG. 2, when there are a large number of travel agencies as in a hotel (this is a real situation), the above problem is exploded. In addition, this problem occurs indiscriminately without being solved in one hotel or one travel agency.

The cause of the problem is that hotel information is not updated in real time on the travel agency's website. However, it is pointed out that it is impossible to update the hotel accommodation information in real time with the current system. Many hotels and travel agencies are separate and independent operators, one hotel cannot directly access all the travel agency's websites, and one travel agency can provide real-time changes to all hotels. You may not be able to request access and change yourself, or you may require all hotels to call you in real time and inform you of the changed accommodation information.

Another background to this problem is the hotel's stratified pricing. The hotel sells the same room separately by the normal price, the member price, and the price for the reservation agency site. In this order, the prices are reduced. The rooms are also graded, again price-sensitive. Therefore, it is impossible to share the accommodation information (price and date) posted on the hotel's own website and the accommodation information posted on the travel agency's website in real time.

For this reason, we have no choice but to notify a number of travel agencies individually about changes to the limited rooms sold on the booking site (changes in information about the rooms for the agency site (accommodation and price), full availability, etc.). However, with respect to such individual notifications, the problems of FIGS. 1 and 2 are necessarily accompanied.

As described above, the conventional hotel reservation agency system seems to automatically proceed with the online booking process in relation to the traveler.However, the booking process between the hotel and the travel agency that actually performs the reservation should be checked by the person in charge. The process is carried out in a very primitive and passive way, which ultimately results from the limitation that the travel agent who provides the booking service cannot automatically determine the hotel's room status.

Due to such incompleteness of the system, the conventional system is inconvenient for the traveler within such range because the reservation may not be completed or canceled due to the hotel, even though the traveler has made a reservation and even made a payment. It can be said.

The present invention has been completed to the present invention as a result of diligent research efforts to solve the problems of the prior art as described above.

An object of the present invention is to simply and simply configure the hotel reservation process task between the hotel and the booking agent. This aims to reduce the time and cost that was unnecessarily required for the confirmation work between the hotel manager and the booking agent, which occurred every single booking.

It is another object of the present invention to solve the conventional practice, which was uneconomical and unreasonable, at once, because the work processes of a large number of hotels and reservation agents who are in trouble with each other are made individually. Through this, hotel and booking agents will be able to proceed with unified booking process within one network system. Reasonable and effective payment processing (remittances, tax invoices, records, etc.) between the hotel and the booking agent will be under such a unified network system.

A further object of the present invention is to create a reservation agency site in order to achieve the object of the present invention by employing a conventional reservation system in the relationship between a reservation agent and a traveler who applies for a hotel reservation at the reservation agent's site. There is no need to modify or modify the system. In other words, by adopting a system of the prior art in the relationship with the traveler, unnecessary development costs are not incurred. The traveler enjoys the convenience of the conventional online reservation as it is, but the reservation system itself is unstable because there is almost no network construction between the hotel and the agency in the past. Since the reservation system has recovered stability through the present invention, the reservation stability of the traveler is expected to be enhanced.

On the other hand, other unspecified objects of the present invention will be further considered within the range that can be easily inferred from the following detailed description and effects. For example, the scope of hotels includes not only luxury hotels, but also condos, resorts, residences, and motels, and booking agents are not only travel agencies, but also provide or apply for hotel reservation services without being named or traveler (guest). It includes the supplier.

In order to achieve the above object, the hotel reservation system of the present invention,

A traveler terminal; M (M is an integer greater than 1) reservation agency Internet site that provides hotel information to the traveler terminal through the Internet and acts as a hotel reservation through a reservation module that allows the traveler terminal to book rooms of a desired hotel. Wow;

M agency intranet terminals for operating the reservation agency Internet site;

A hotel in which hotel information is posted on the reservation agency Internet site, wherein N (N is an integer greater than 1) hotel intranet terminals;

A traveler closed real-time reservation relay site to which the M agent intranet terminals and the N hotel intranet terminals are connected, and having a hotel search module and a real-time room information input / modification module mounted thereon; And

An administrator server for managing the real-time reservation relay site,

When the traveler terminal transmits a reservation request through the reservation agency internet site, the agent intranet terminal accesses the real-time reservation relay site and inquires about room information updated by the hotel intranet terminal in real time to check availability. After confirming, the hotel reservation process is completed.

Preferably, the real-time reservation relay site, it is preferable to give a unique ID to the hotel intranet terminal and the agent intranet terminal, and to provide a dedicated page corresponding to the unique ID.

In addition, the room information is room sales information including the number of rooms available for reservation according to the date or availability of rooms according to the date.

In still another aspect of the present invention, a method of making a hotel reservation using a traveler closed real-time reservation relay site to which M agents intranet terminals and N hotel intranet terminals are connected, and a reservation agency Internet site operated by the intranet terminals is performed. As

A traveler terminal accessing the reservation agency internet site through the Internet to perform a hotel search;

Transmitting, by the traveler terminal, a traveler reservation request to the reservation agency Internet site operator server by designating a hotel and a date;

An intranet terminal of the reservation agency internet site operator accessing the traveler's closed real-time reservation relay site using his / her unique ID and inquiring whether a reservation is possible through an intranet-only page of the corresponding hotel intranet terminal;

Transmitting a reservation failure event to the traveler terminal when there is no full room or a target room, and sending a booking agent request to the hotel intranet terminal when there is a room available for reservation on the corresponding date;

Approving a reservation by transmitting a reservation number to the agent intranet terminal by the hotel intranet terminal for the reservation request; And

And generating, by the reservation agency Internet site operator server, a reservation completion event while transmitting a reservation number to the traveler terminal.

In addition, it is preferable that the hotel intranet terminal further comprises the step of connecting to the traveler closed real-time reservation relay site using its own ID, and input and modify the room sales information in real time.

By the above means, the present invention will revolutionize the hotel reservation process work between the hotel and the booking agent. That is, in the past, each call has to be confirmed between the hotel representative and the booking agent every time there is a reservation, which leads to unnecessary waste of time and money, which has the advantage of greatly improving this.

(1) From the standpoint of the booking agent (travel agency),

Whenever the room rate of each hotel changes, it is not necessary to receive the room rate table separately from the hotel by a communication means such as a fax. This is because the hotel's rates and room status can be checked in real time through the intranet.

Also, if a traveler asks if they can stay in the hotel (including booking requests via the Internet site), there is no need for a travel agent to call the hotel and check the room status.

With the above advantages, it can save time and communication cost of inquiring to the hotel, and it can also bring about the efficient use of manpower.

(2) From the point of view of the hotel,

Hotels have the advantage that they can only be sold on the intranet without having to sell hotel rooms to each travel agency.

In addition, there is no need to fax and answer calls for fare inquiries or reservation reservations that are inundated with numerous travel agencies throughout the country. This can save time and communication costs, and can also make the best use of manpower.

When the system of the present invention is settled, since many hotels and many travel agencies communicate in one intranet, the basis for predictably and regularly predicting the fare settlement that is currently disordered by the unified rules of the intranet manager is The business effect that cannot be overlooked can be exerted.

Although effects not specifically mentioned in the specification of the present invention, it is added that the potential effects expected by the technical features of the present invention are treated as described in the specification of the present invention.

Hereinafter, with reference to the accompanying drawings will be described specific details for the practice of the invention. In the following description of the present invention, when it is determined that the subject matter of the present invention may be unnecessarily obscured as matters obvious to those skilled in the art, such as related well-known functions, the detailed description thereof will be omitted.

As shown in FIG. 3, the hotel reservation system of the present invention is based on two different networks. Areas I and II are these, and area I is a network between a reservation agency site and a plurality of traveler terminals connected to the reservation agency site and the Internet. The II area is a network between a plurality of hotels and a plurality of booking agents, which is an online network but is an area in which a closed intranet is connected which is connected only between a member hotel and a member booking agent and is a unique area of the present invention.

The closed hotel reservation system of the present invention is completed by the organic combination of the region I and II.

As shown in the region I, the booking agency Internet site 20 and the traveler terminal 10 are connected via the Internet. The booking agency Internet site 20 has a database of hotel information, and the traveler terminal 10 searches for the hotel information in the booking agency Internet site 20 through the hotel search module, and also displays the Internet site (for the selected hotel). The reservation module provided by 20) reserves a room by specifying a desired date according to a predetermined procedure. Such a relationship between the booking agency Internet site 20 and the traveler terminal 10 is well known.

The area II is a closed intranet configuration between the hotel and the booking agent and is independent of the traveler terminal 10. The reservation agent who acted as a 'server' in area I has a status of 'client terminal' in this area. The administrator server in the II area is independent and exists separately. In the network of the region II, N hotel intranet terminals 40 and M agent intranet terminals 30 are connected to the real time reservation relay site 50 by an intranet, and the manager server 60 of the real time reservation relay site 50 is connected. Holds various servers and databases. The real-time reservation relay site 50 includes a hotel search module, a real-time room information input / modification module, a reservation processing module, and the like, so as to search and designate hotels belonging to the real-time reservation relay site 50, respectively. The hotel's room information is read, the hotel's room information is registered and updated in real time, and the room reservation process is implemented. The manager server 60 of the real-time reservation relay site 50 assigns unique IDs to the hotel intranet terminal 40 and the agent intranet terminal 30 as members, and initiates an authentication process upon connection.

The real time reservation relay site 50 provides a dedicated page for a unique ID. Hotel intranet terminal 40 is given a unique ID is assigned a unique dedicated page 51, the agent intranet terminal 30 is also assigned a unique dedicated page 52 as well. The information described in each dedicated page is retrieved and retrieved by the hotel intranet terminal 40 and the agent intranet terminal 30. In addition, the real-time reservation relay site 50 is assigned an administrator page 53 provides convenience of management. A schematic configuration relating to each dedicated page is illustrated in FIG. In particular, the hotel-only page 51 may include categories such as company introduction, announcements, fare information, room reservation information, etc. for public disclosure, and categories such as agents (owners) list and agents reservation status may be included for private use. have. Agent-only page 52 may include a company introduction, sales status, reservation status. The administrator page 53 may include announcements, sales statistics for each travel agency, reservation completion status, reservation cancellation status, and the like. The billing server 54 performs billing processing related to the relay fee. Other intrusion prevention systems or management servers 55, other servers and databases 56 not shown, and the like will also be included.

The hotel intranet terminal 40 registers the room information through its own page, and updates the room status by date in real time. The agent intranet terminal 30 can determine the room status updated in real time by reading the dedicated page of the hotel through the real-time reservation relay site 50. By the configuration of the present invention, in order to determine whether there is a room that can be accommodated on a specific date, there is no need to check by the person in charge of the hotel and the agent by telephone. In particular, the hotel manager can be updated only once using his intranet terminal 40 when the room status changes, it is possible to eliminate the waste of time due to the inquiries of the representatives of the agents who keep coming.

FIG. 5 schematically illustrates the contents described with reference to FIGS. 3 and 4 as a business process between the hotel and the travel agency through the real time reservation relay site. The real-time reservation relay site establishes an authentication process by providing unique IDs to travel agents and hotels, and the real-time reservation relay site provides real-time room information for each hotel (especially whether room accommodation is available on a specific date). If the hotel stays available, the reservation request is sent, and the reservation number is received for confirmation. The hotel uses a unique ID to access the real-time reservation relay site, registers room information, modifies it in real time, and receives reservation requests from travel agencies.

The reservation request and the reservation number transmission and reception may be performed by fax communication between the hotel and the travel agency. In a preferred embodiment, when an automatic fax transmission / reception program is installed at a real-time reservation relay site, and a travel agent sends a reservation request through a hotel-specific page of the real-time reservation relay site, a scheduled fax image is automatically generated to pre-enter the corresponding hotel. When the hotel transmits the reservation confirmation through its own page, a fax image including the reservation number is automatically generated and automatically sent to the pre-entered travel agency fax number. In a more preferred embodiment, the reservation request is recorded on the dedicated page of the real-time reservation relay site, displayed on the screen, and output to the printer.

Further, preferably, the real-time reservation relay site and the reservation agency internet site operated by the agent intranet terminal belonging to the real-time reservation relay site are interoperable with each other. As such, when the two networks are interworked, the updated hotel room information on the real-time reservation relay site is automatically updated on the reservation agency Internet site, thereby increasing the work efficiency of the reservation agent. In order to enable real-time updates to the reservation agency Internet site, the format of the data and the program that processes and processes the data must match. In addition, when the two networks interoperate with each other, the administrator server of the real-time reservation relay site may automatically reflect the hotel price of the reservation agency internet site by the predetermined margin rate of the reservation agent. That is, if the hotel sells the room price to the real-time reservation relay site at 60,000 won and the margin rate of the hotel reservation agent is 15%, the rate is automatically applied to 69,000 won operated by the hotel reservation agent.

Figure 6 schematically shows the overall process of the closed hotel reservation method according to an embodiment of the present invention. As described above, a network between N hotels and M booking agents via a real-time reservation relay site closed to the traveler, and an Internet site (reservation agency Internet site) of any of the above booking agents, It is assumed that a network between a plurality of connecting tourist terminals.

First, a traveler terminal intending to book a hotel accesses a booking agency internet site through the Internet (S10), and searches for a desired hotel according to a search procedure determined in the booking agency internet site (S20). Hotel search can be selectively classified by keyword, region, class, price and the like. Next, a specific hotel is selected from the searched results (S30). The traveler terminal will read the corresponding hotel information, that is, the hotel introduction information, the fare information, the room information, etc., which have been posted in advance, and determine whether to stay at a specific date based on the information. The traveler terminal creates a traveler reservation request by designating a hotel and a date, and transmits the travel reservation request to the corresponding reservation agency Internet site operator server (S40). Since a reservation request is made based on the hotel search result, the hotel is automatically assigned, and the date is specified by input means such as a mouse and / or a keyboard. In the reservation request process, a traveler may simply apply for a reservation or complete a payment according to a predetermined payment process, which is determined by a program of a reservation agency Internet site. However, when payment is made, if the target room of the hotel is found unable to be booked due to the following procedure, the server of the booking agency internet site invalidates the payment and notifies the traveler of the fact. .

When the server of the reservation agency Internet site receives the reservation request, the operator of the Internet site connects to the real time reservation relay site using his own ID as the status of the intranet terminal belonging to the real time reservation relay site ( S50). The user accesses the real-time reservation relay site to search for a corresponding hotel (S60), and inquires whether a reservation is possible for the corresponding room on a date designated by the traveler through an intranet-only page of the searched corresponding hotel (S70). This is because the reservation agent's room may become full or the information may be changed, so there is no target room.

As a result of the inquiry, when there is no full room or the target room, a reservation failure event is transmitted to the traveler terminal, and when there is a room that can be reserved on the corresponding date, the agent reservation request is transmitted to the corresponding hotel intranet terminal (S80). In response to the agent reservation request, the hotel sends the reservation number to the agent to approve the reservation (S90). Finally, back to the first network area, the reservation agency Internet site operator server transmits a reservation number to the corresponding traveler terminal to generate a reservation completion event (S100).

On the other hand, the scope of protection of the present invention is not limited by the embodiments explicitly described above. In addition, it should be noted that the protection scope of the present invention may not be limited due to obvious changes or substitutions in the technical field to which the present invention belongs.

1 and 2 show a schematic configuration of a conventional system for booking a hotel using a hotel reservation agency Internet site.

3 is a diagram schematically illustrating an overall system configuration according to the present invention.

4 is a diagram schematically illustrating a conceptual configuration of a traveler closed real-time reservation relay system according to the present invention.

FIG. 5 is a diagram schematically illustrating a business process between a hotel and an agent (travel agency) via a traveler closed real-time reservation relay system according to the present invention.

6 is a view showing the entire process of the hotel reservation method according to the invention by way of example.

The accompanying drawings show that they are illustrated as a reference for understanding the technical idea of the present invention, by which the scope of the present invention is not limited.

Claims (5)

A traveler terminal; M (M is an integer greater than 1) reservation agency Internet site that provides hotel information to the traveler terminal through the Internet and acts as a hotel reservation through a reservation module that allows the traveler terminal to book rooms of a desired hotel. ; M agency intranet terminals operating the reservation agency Internet site; A hotel in which hotel information is posted on the reservation agency Internet site, wherein N (N is an integer greater than 1) hotel intranet terminals; A traveler closed real-time reservation relay site to which the M agency intranet terminals and the N hotel intranet terminals are connected, and having a hotel search module and a real-time room information input / modification module mounted thereon; And An administrator server for managing the real-time reservation relay site, When the traveler terminal transmits a reservation request through the reservation agency internet site, the agent intranet terminal accesses the real-time reservation relay site and inquires about room information updated by the hotel intranet terminal in real time to check availability. And confirming and completing the hotel reservation process. The method of claim 1, The real-time reservation relay site, giving a unique ID to the hotel intranet terminal and the agent intranet terminal, and provides a dedicated page corresponding to the unique ID, closed hotel reservation system. The method of claim 1, The room information is a room sales information, including the number of rooms available for reservation according to the date or availability of rooms according to the date, closed hotel reservation system. A method of making a hotel reservation using a traveler closed real-time reservation relay site to which M agents intranet terminals and N hotel intranet terminals are connected, and a reservation agency internet site operated by the intranet terminal, A traveler terminal accessing the reservation agency internet site through the internet to perform a hotel search; Sending, by the traveler terminal, a traveler reservation request to the reservation agency Internet site operator server by designating a hotel and a date; An intranet terminal of the reservation agency internet site operator accessing the traveler's closed real-time reservation relay site by using a unique ID of the reservation agency internet site operator, and inquiring whether a reservation is possible through an intranet-only page of the corresponding hotel intranet terminal; Transmitting a reservation failure event to the traveler terminal when there is no full room or a target room, and transmitting an agent reservation request to the hotel intranet terminal when there is a room available for reservation on the corresponding date; Approving a reservation by transmitting a reservation number to the agent intranet terminal by the hotel intranet terminal for the reservation request; And And generating, by the reservation agency internet site operator server, a reservation completion event while transmitting a reservation number to the traveler terminal. The method of claim 4, wherein The hotel intranet terminal further comprises the step of connecting to the traveler closed real-time reservation relay site using its own ID, and input and modify the room sales information in real time, closed hotel reservation method.

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