KR20070014348A - Method for providing a service to notify online order receipt - Google Patents

Abstract

A method for offering an online order reception notification service is provided to quickly process order contents by reporting the order contents to a company which directly or indirectly opens a website for receiving an order on the Internet. A service providing server receives the order from a web server receiving the order for goods/services from a user computer(S20). The service providing server dials a phone number of a goods/service provider according to the order contents by using an ACS(Audio Calling System)(S40). The service providing server guides the order contents to the goods/service provider through a telephone in a state that a call is connected to the telephone through the ACS(S60). The service providing server or the ACS converts the order contents into a voice signal through a TTS(Text-To-Speech) process.

Description

How to Provide Online Order Notification Service {Method for providing a service to notify online order receipt}

1 is a diagram showing a system for providing online order reception notice service according to a first embodiment of the present invention;

FIG. 2 is a diagram illustrating a process of providing an online order notification service performed by the system of FIG. 1; FIG.

3 is a diagram illustrating a system for providing online order reception notice service according to a second embodiment of the present invention.

The present invention relates to a method for providing an online order reception notice service, and more particularly, a product / service reception order for a purchase of a product / service requiring delivery or a business trip, such as food, household goods, or business trip service, etc. Service providing method for providing a service that can effectively notify the employer.

With the development of the Internet, items that can be purchased on the web are gradually diversified. In the case of a website operated in the form of an internet shopping mall, the user's order is automatically processed in its own server, and the logistics management is automatically performed accordingly. However, even in a small shopping mall company, even if a purchaser's order is input through the Internet, a manual method of checking an order at regular intervals is employed without a system in which the order is automatically received.

On the other hand, small shops (eg, restaurants and supermarkets in the neighborhood) are becoming smaller due to the current development of online shopping, and recently, in order to overcome this situation, information on various businesses by industry or region has recently been reduced. There are a number of integrated websites that are available on the website, allowing online orders from various vendors to be made on one website. For example, we open a website that provides all members of the deliverable restaurants in Gangnam-gu, Seoul, to provide information and publicity about them, and receives orders for these restaurants from the Internet. Services for delivering order receipts are becoming commonplace. At this time, restaurants that subscribe to the website are usually small businesses that are difficult to open their own website, or even if they open their own website to subscribe to such integrated website to increase the efficiency of the promotion or order. In addition, the founder of the integrated website receives a fee or a fee in return for accepting the order for these operators, or generate revenue through sponsored advertising.

The process of informing the member companies of the receipt of an order on this integrated website and delivering the goods / services in accordance with the order received by the member company should be very quick. Eventually, the speed and accuracy of the process of preparing and delivering the goods / services to the member company providing the goods / services requested by the user will depend on the capabilities of the members, but there is no time delay after the purchase request is received on the integrated website. It is very difficult to ensure that each member company is properly notified. That is, as mentioned above, since the operators who subscribe to the integrated website are usually small businesses, it is difficult to have a facility (server or computer system, etc.) to receive and process the orders directly online. It is also very difficult to have a person who constantly monitors the receipt of orders. Therefore, it is necessary to prepare a way to overcome such a situation and quickly deliver the order received online.

The present invention has been made to solve the above problems, an object of the present invention, it is possible to notify the contents of the order immediately upon receipt of the order for a company that directly or indirectly opened a website that can accept orders on the Internet This is to provide a way to enable rapid processing of the order contents.

In order to achieve the above object, the present invention comprises the steps of: (a) a service providing server receiving an order request for goods / services from a user computer; (b) the service providing server dialing the telephone number of the person who will provide the goods / service according to the order request through the ACS; And (c) the service providing server, guiding the contents of the order request to the telephone of the telephone number in a state of being connected to the telephone number through the ACS. Suggest ways to provide notification services.

According to another embodiment of the present invention, the online order receipt notification service providing method of the present invention comprises the steps of: (a) receiving the order request from the web server receiving the order request for goods / services from the user computer; (b) the service providing server dialing the telephone number of the person who will provide the goods / service according to the order request using the ACS; And (c) the service providing server, guiding the contents of the order request to the telephone of the telephone number while the call providing server is connected to the telephone number through the ACS.

The telephone number may be an administrator, owner of the web server, or a telephone number of a person designated by the administrator or the owner.

In the step (c), the service providing server or the ACS system uses a text-to-speech (TTS) process to transmit the contents of the order request to enable the voice guidance of the order request by the ACS system. Switching to

According to the present invention, an operator who is a final provider of a product / service requested for an order on the Internet receives a voice notification through an automatic telephone regarding the contents of the order as soon as the order is received on the website. Therefore, the order request can be accurately and quickly delivered to the business without a separate facility.

On the other hand, according to the present invention, there is provided a computer-readable recording medium recording a program for performing the method of providing such online order receipt notification service.

Hereinafter, the present invention will be described in more detail with reference to the accompanying drawings.

In the description of the present invention, each server may be implemented as one server, or may be configured as a plurality of servers, each of which performs detailed functions thereof, and those illustrated by several servers may be implemented as one server. .

1 is a diagram illustrating a system for providing online order reception notice service according to a first embodiment of the present invention.

The system according to the present invention comprises a service providing server 100, an ACS (Audio Calling System) system 110, a user computer 200, and a business owner's telephone 300.

The service providing server 100 is a server that performs the process of providing an online order receipt notification service in accordance with the present invention. 1 illustrates the most concise embodiment in which the gist of the present invention can be clearly expressed, and shows an example in which the service providing server 100 directly performs all processes. The service providing server 100 may be implemented as a server that is integrated with the web server 100 that provides a specific website for selling goods / services or interlocks with the web server 100.

The user computer 200 is a computer used by a user to access a service providing server 100 and to purchase goods / services. Accordingly, the user computer 200 includes all types of terminals (mobile phones, PDAs, notebook computers, etc.) through which the user can access the service providing server 100 and perform data communication with the service providing server 100 online. It is a concept.

The ACS system 110 is a system for automatically guiding a voice by calling a telephone of a specific telephone number under the control of the service providing server 100. The ACS system 110 may be configured to be attached to the service providing server 100 so that the ACS system 110 may be managed by the same administrator as the administrator of the service providing server 100 or through data communication with the ACS system managed by another person. It may be configured to assist the process performed by the service providing server 100.

The business owner's phone 300 is a phone managed by the business owner, where "business owner" refers to a person who receives an online order receipt notification service according to the present invention and operates a restaurant or a supermarket, for example. Therefore, the business owner is a member of the service providing server 100 to receive the order receiving notification service provided by the service providing server 100. In the embodiment of FIG. 1, for convenience of explanation, the phone 300 and the business owner are used as the same meaning.

On the other hand, the phone number of the phone 300 may be configured as a phone number of the administrator, owner, or a person designated by the administrator or owner of the web server. When the service providing server 100 provides the service of the present invention to a specific web server auxiliary, the business owner is a person who directly operates the web server or is a member of the web server, so in this case, the owner of the web server. Or the manager may be the business owner himself or the person designated by the owner or manager. Accordingly, the telephone 300 becomes a telephone (finally the telephone of the operator who is to be notified of the order request at last) of the telephone number designated according to the needs according to the method of applying the service of the present invention.

Hereinafter, with reference to FIG. 2 will be described a process for providing online order receipt notification service performed by the system of the present invention configured as shown in FIG.

First, the business owner subscribes as a member to the service providing server 100. (S10) When the member enters the information on the business that the business owner is running, at this time, the phone of the telephone 300 to be used by the business owner to receive orders The number is mandatory. As the business owner completes the membership registration, the business information of the business owner (for example, types of food that can be delivered) is exposed through a website provided by the service providing server 100 to access the service providing server 100. Users can receive orders for goods / services provided by the employer's business.

When a user connects to the service providing server 100 using the user computer 200 and selects an order from among various businesses provided by the service providing server 100, the order request is a service providing server. In this case, the information input for the order request is the same as a normal online order request, and includes, for example, a name, quantity, and delivery address information of a product / service to be purchased.

The service providing server 100 receiving the order request from the user computer 200 transmits the order request details to the ACS system 110. (S30) At this time, the information provided by the service providing server 100 is the business owner ultimately It includes all information about the goods / services to be delivered, and includes the type, quantity, and destination information of the goods / services, and may optionally include delivery time. Further, in order to allow the ACS system 110 to make a phone call to the business owner's telephone 300, the service providing server 100 transmits the telephone number of the business 300 selected by the user to the ACS system 110. do.

The ACS system 110, which has received the order request details, automatically makes a call to the received telephone number. (S40) As the business owner receives a call made to the phone 300, the ACS system 110 to the phone 300. When the call is connected, the ACS system 110 transmits the details of the order request to the phone 300 by voice. (S50) Accordingly, the business owner transmits the contents of the order request input by the user to the automatic voice call. You will be guided. The employer will be notified of the order request for the goods / services they sell / provide by the voice transmission of the order request (S60).

The service providing server 100 transmits a message to the user computer 200 indicating that the order is successfully received as the ACS system 110 terminates the notification through the automatic voice call. (S70) The method may include a method of sending an e-mail to an e-mail address of a user registered in the service providing server 100 or using a messenger or sending a message in the form of a pop-up window to the user's computer 200. Can be. In addition, instead of sending a message to the user's computer 200, a method of informing a user by calling an ACS function to a registered phone number may be employed, or sending an SMS to a phone number of a mobile phone registered by the user. Scheme may be employed. As a result, the user may know that the receipt of the order has been confirmed. In this case, the notice of receipt of the order means that the business is finally notified to the business that delivers and provides the goods / services. It is to accurately inform the status of the reception.

On the other hand, since the ACS system 110 must perform a function of guiding the contents of the order request by voice, a process of converting the contents of the order request received in text format into voice data should be performed. This Text-to-Speech (TTS) process is typically configured to be performed by the ACS system 110 itself (i.e., the service providing server 100 sends the text of the order request details to the ACS system 110). And the ACS system 110 is configured to convert the text to speech. Alternatively, the TTS process is performed by the service providing server 100 and the result is that the voice data is received from the service providing server 100 by the ACS system 110. It can also be sent by.

According to the present invention as described above, the order contents input by the user online are immediately informed to the operator by voice by an automatic telephone. Therefore, compared with the conventional method of transmitting the received order to the business owner's computer, etc., the business owner has an effect of notifying the owner of the order immediately because the telephone is received when the phone rings. Thus, the employer does not need to prepare his own computer system and does not need to continuously monitor whether the computer system has received an order.

Due to these advantages, even if the owner does not operate the website directly but indirectly operates the website through web hosting or the like, the receipt of the order is notified by telephone. There is no need to manage.

3 is a diagram illustrating a system for providing online order reception notice service according to a second embodiment of the present invention.

This embodiment shows an example in which the service providing server 100 provides the online order receipt notification service of the present invention as an auxiliary device to the web server 400 as compared with the first embodiment described above.

For example, the web server 400 may be configured as a server that provides a website directly opened by the business owner, or as described above in the description of the prior art, and receives a membership request from various restaurants to provide a portfolio of restaurants. It is configured as a server. In the latter case, the employer goes through a procedure of subscribing to the web server 400 as a member.

The order request received from the user through the user computer 200 is transmitted to the service providing server 100 by the web server 400, and then the process performed by the service providing server 100 is the first embodiment described above. Is the same as

According to the present embodiment, all the advantages of the first embodiment described above are provided, and the employer simply registers as a member of the integrated web site without taking the method of directly or indirectly opening and managing his website. It has the advantage of being able to effectively and effectively send orders requested to its business.

Therefore, the employer does not need to provide any computer system or a separate facility for placing an order, and registers only the telephone number of the telephone 300 that he or she normally uses to receive an order at the time of membership registration. Notification may be made via an automated telephone via 300.

On the other hand, in the above embodiments has been illustrated the case in which the order is received from the user computer 200 via the Internet, but also in the case of the order received through all other electronic devices capable of data transmission on the network instead of the general computer terminal. Corresponds to the invention. That is, even in the case of home appliances such as future TVs or other Internet refrigerators, which allow purchase orders of specific items while watching TV by two-way communication as digital TVs, such as IP TVs, online orders of goods / services as described above. Since this is possible, the case where an order is made using such an apparatus is also included in this invention. Therefore, the term "user computer" in the claims of the present invention does not mean only a general computer, but is used as all types of electronic devices capable of transmitting data to a specific server.

In addition, in the description of the present invention, the Internet or online name is used to include not only a general Internet network but also a local network or a closed computer network, that is, it is interpreted to include all kinds of data communication networks. Should be.

As described above, according to the present invention, a business that directly or indirectly establishes a website capable of accepting orders on the Internet or joins as a member of such a website, upon receiving the order on the website, Notices will be notified by voice over the phone automatically. Therefore, there is an advantage that the order request is accurately and quickly delivered to the business without a separate facility.

Although the above has been illustrated and described with respect to the preferred embodiment of the present invention, the present invention is not limited to the specific specific embodiment described above, and those skilled in the art will be various within the scope without departing from the scope of the present invention. Modifications may be made and such modifications are within the scope of the claims of the present invention.

Claims (5)

(a) the service providing server receiving an order request for goods / services from a user computer; (b) the service providing server dialing the telephone number of the person who will provide the goods / service according to the order request through the ACS; And (c) the service providing server, voicely guiding the contents of the order request to the telephone of the telephone number in a state of being connected to the telephone number through the ACS. How we deliver the service. (a) receiving the order request by the service providing server from a web server that receives an order request for goods / services from a user computer; (b) the service providing server dialing the telephone number of the person who will provide the goods / service according to the order request using the ACS; And (c) the service providing server, voicely guiding the contents of the order request to the telephone of the telephone number in a state of being connected to the telephone number through the ACS. How we deliver the service. The method of claim 2, And the telephone number is a telephone number of an administrator, an owner of the web server, or a person designated by the administrator or the owner. The method according to any one of claims 1 to 3, In the step (c), the service providing server or the ACS system uses a text-to-speech (TTS) process to transmit the contents of the order request to enable the voice guidance of the order request by the ACS system. Method of providing an online order receipt notification service comprising the step of switching to. A recording medium having recorded thereon a computer readable program, which records a program for performing the method of providing an online order receipt notice service according to any one of claims 1 to 3.

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