KR20060016147A - Online self estimate service for car repair and car repair reverse auction, online car repair history auto sending service and pay checking service - Google Patents

Abstract

The present invention

First, when the owner of a car is planning to repair his car, the owner of the car calculates an estimate for himself and uses the amount as a reference. To provide services.

Secondly, when an insurance company employee prepares a vehicle quotation in the field and pays repairs at the site, the vehicle owner registers the estimate of the insurance company employee in a reverse auction service using a wired or wireless terminal to select a repair and maintenance factory.

Third, a service that automatically transmits a repair history repaired by a vehicle owner using an online account book to the vehicle owner's online single account book regardless of the repair shop.

Fourth, the present invention relates to a service for verifying repair costs through the transmitted repair history.

To this end, the present invention

First, build a wired / wireless vehicle quotation website that allows vehicle owners to easily quote at the market average price on the wired / wireless site, register the amount determined by themselves with the desired area, and register the reverse auction service with the desired area. By informing the operator by text and e-mail, the bidder can participate in the bidding, allowing the vehicle owner to choose the optimal maintenance service and providing the maintenance company with a marketing method of creating new customers. In addition, it is possible to estimate the cost of repair at the scene of the vehicle accident because it is possible to estimate in the field wirelessly in case of a light contact accident.

Secondly, in case of an insurance vehicle accident, the insurer can make a quotation on a wireless terminal with a quotation or word function, and then attach and send the reverse auction registration and quotation to the wireless station auction site.

Third, in the case of vehicle repair history, check the repair history table structure of the company management program used by the repair shop, and create a module that transmits this data to a single car account book site. Register the standalone module installation file, and the vehicle owner requests the repair shop to send it to the repair shop. Continuity of vehicle repair history of the vehicle owner is ensured. In addition, a service that verifies the appropriateness of the repair fee can be used to help decide whether to revisit the shop during the next maintenance.

Maintenance estimate, reverse auction, repair history, repair cost verification

Description

Online self estimating and reverse auction service for vehicle maintenance (including installation, omitted below) and repair history integrated online repair service and online expenses repair service {online self estimate service for car repair and car repair reverse auction, online car repair history auto sending service and pay checking service}             

1 is a self-maintenance estimate and reverse auction and wireless maintenance price search configuration according to an embodiment of the present invention.

2 is a flowchart of self-maintenance estimation and reverse auction according to an embodiment of the present invention.

3 is a flowchart illustrating a wireless maintenance price search according to an exemplary embodiment of the present invention.

4 is a block diagram of the automatic payment of the book history history integrated automatic transmission and price verification service according to an embodiment of the present invention,

FIG. 5 is a flowchart illustrating an integrated automatic transmission service of a book keeping history according to an embodiment of the present invention.

FIG. 6 is a flowchart illustrating a value check service for a book keeping unit according to an exemplary embodiment of the present invention.

The present invention relates to the preliminary budget identification of car maintenance costs, price negotiation and subsidiary selection, and repair service negotiation, and online car account book management.

In maintenance

Preventive maintenance (maintenance for the purpose of improving and maintaining the performance of the vehicle, such as replacing consumables),

Accident maintenance (maintenance for the purpose of restoring vehicles damaged by vehicle accidents),

There is a malfunction maintenance (maintenance for the purpose of restoring the normal functioning of the car due to the failure of parts).

In the case of double fault maintenance, special procedures such as equipment inspection, test operation, operation and disassembly except paperweight are required for accurate diagnosis of the fault, so it is necessary to visit and estimate the cause after the determination of the cause and maintenance method. Excluded from the target (including after making a quotation after diagnosis)

In the case of preventive maintenance, most vehicle owners already know the repair items, while there is little way to know the price information, and the reality is that the owner hears them on site. Part values are provided on the manufacturer's site, but the main component of vehicle maintenance is labor, but this labor information is not provided. In addition, it is often difficult to visit a number of companies with a car to find the best company to negotiate the price after receipt.

In addition, the adequacy of the price provided by the service provider cannot be confirmed on the spot.

In the case of accident maintenance, minor contact accidents are often negotiated with the repair costs in the field between drivers. At this time, unnecessary friction and time wasted because they compose opinions without the standard of repair costs.

In the case of minor insurance accidents, the insurer pays the repair fee after estimating directly from the site. If the owner of the vehicle does not know a repair shop, the owner of the car can receive the repair shop guided by the insurer or any repair shop nearby to select the optimal maintenance service. This is impossible.

Automated transfer of service records of the account book is rarely used in most online account book sites because the user has to enter the repair record by themselves, and the online account book provided by a solution company that produces and sells maintenance program is repaired by the service provider. One does not need to be entered automatically, but due to business trips, moving, poor maintenance, price, etc., when the repair company changes, all the existing repair history disappears and the continuity of repair history becomes impossible. Also, after repairing, there is little way to verify that my maintenance costs are reasonable.

The present invention is to solve the above-mentioned problems of the prior art, to achieve the object of the database owners and owners information on the site at the time of membership registration. Key details store individuals such as vehicle information, personal information, local information, etc. Businesses store business information, local information and location details (including directions), business class (general, partial), bidder information, key maintenance items, Save prices and more.

The site allows vehicle owners to easily select maintenance items by maintenance type, maintenance work, and parts location for preventive maintenance, and wirelessly register quotes for insurance site quotes. The prices are divided into average, minimum and maximum prices of parts, general repair labor and insurance repair labor. By referring to the result of the quotation, it automatically connects to the reverse auction input screen and inputs his / her condition such as the desired bid amount, the area to be repaired, the type of repair shop, and the deadline, and registers as a reverse auction case. Upon registration, the pre-registered bidders will be notified by text message and e-mail, and the bidder will enter the bid by wire or wireless. After the deadline, the registrant will be notified by text and the bidder will be confirmed. If there is no substandard amount, the owner of the vehicle will be allowed to select or bid among the bidders within a certain time.

Wireless sites enable parts and labor search, and create synonym dictionaries for easy retrieval.

In the case of repair history, it makes a module that understands the database type and structure of the company management solution used by the current company and sends it to the subsidiary server, and installs it automatically or manually from the subsidiary site. The user enters the ID and password dedicated to the transmission of the repair history taught by the vehicle owner, or transmits the authentication after using the customer information of the company registered in the account book.

The transmitted repair history (including repair name and amount) verification system allows the vehicle owner to verify the repair cost by using a natural language search system to find similar items in the existing quotation database and compare them with the repair items.

The detailed description of the present invention will be described in detail with reference to the accompanying drawings.

1 is a self-establishment and maintenance reverse auction configuration, the member accesses the web server 110 of the wired site through the wired / wireless terminal and the Internet, the member registration information 101 stored in the data server and the vehicle data 102 systematically constructed. ), Self-evaluation can be made through the maintenance item data 102 for each category, the part wage data 102 and the main part position drawing data 102 to register 103 in the reverse auction service, and proceed with the reverse auction. The main event of the reverse auction progress event informs the reverse auction parties 120 and 121 of the current situation through the email 131 and the SMS 141. In the case of wireless, if the display panel of the wireless device supports more than a certain size through the mobile carrier 122 through the mobile carrier 122, the service is provided in the same manner as the wired Internet service. Text search and classification search functions for text. Detailed service types will be described in FIG. 2 below.

2 is a self-assessment and maintenance reverse auction flow chart, the vehicle owner and the maintenance company subscribed as a member to the service company as a member. At the time of membership registration, the vehicle-owning member inputs his vehicle information, region information and other information. Maintenance company members input company information (including general and partial classification), local information, location information (including directions), price list of repair items and repairable items, and company features. There are two ways in which a car owner can use the self-quoting and reverse auction functions: first, for general repairs, and second, for insurance repairs. If the repair item has been decided in detail, the general repair is related to the vehicle consumables to be replaced after a certain period or mileage, such as engine oil change and belt change, and improves the performance of the vehicle such as tire position change and wheel alignment. These items are referred to as preventive maintenance and are recommended by the manufacturer for each mileage. Therefore, if the owner manages the mileage and past maintenance history of his car, the owner can decide the maintenance items without the help of an expert. have. In addition, there is a case where the goods are mounted, in which case the owner of the vehicle decides whether to buy and install the goods. In case of damage to the exterior of the vehicle while driving, you can make your own decision on sheet metal and painting. Other dents, polishes, car washes, etc. will determine the repair items yourself. In the case of accident general repairs, the repair shop will issue a quotation for a fee and decide whether or not it will be repaired. This is the case if the owner of the vehicle already knows the repair item by the quotation. In case of accident repair, the insurer may come to the site in case of a minor accident, make a repair estimate at the site, and pay the repair fee directly. In this case, the repair item may be known in advance by a prior estimate. In case of trouble shooting, the diagnosis of the fault falls within the scope of repair, so it is impossible to change the company after the diagnosis.In the case of a large insurance accident, the insurance company directly charges the repair cost assessment and payment in case of delegating insurance repair and repair charges to the repair shop. As a result, there is no service that is really helpful to the vehicle owner, so it is excluded from the current patent scope. In the service method of FIG. 2, in the case of the general repair 210, the vehicle owner determines whether the quotation is directly made after the login 220 or whether there is an estimate written in advance (221). In the case of creating a direct estimate, the user selects his or her existing registered vehicle or a desired vehicle name and then selects an estimation method (230). Estimate methods include selecting from a list of pre-built preventive maintenance items, selecting from a list of supplies, selecting directly from a vehicle exterior drawing, and selecting directly from expensive main parts drawings (230). . In each method, an item may be selected and then selected using another method (231). The selected item can always be viewed in the quote box such as shopping cart (232). When the item selection is completed, the quotation is confirmed in the quotation box (232). The quotation shows the market average price, the lowest price, the highest price, and the sum of maintenance items, parts price, general labor and insurance labor (232). The vehicle owner may register the created quotation result as it is in the reverse auction service (233). When registering for reverse auction service, the vehicle owner enters the desired maintenance area, factory grade (total and partial), maximum price, and auction closing time. (250) If you take a quotation with a digital camera and register it as an image, or send it to a fax server of a service company, an automatic registration or an operator registers a quotation for you. (233) In the case of an insurance accident, an insurance company employee makes a quotation ( (240) Receive a quote (240) through the vehicle owner certification process (241) in the form of document edi directly from the insurer employee's terminal or from the insurer server connected to the insurer's terminal (250). After depositing the down payment based on the highest bidding price after registration, the reverse auction begins (250) and the corresponding area in the region registered as an existing member as soon as the auction begins An SMS and an e-mail are sent to a company representative (250), and the company representative participates in a bid directly by a mobile phone or a wireless terminal, or participates in a bid only for a reverse auction in which a bidding opportunity is given to him on a wired site. You can write a price higher than the price. When the reverse auction period expires, the results are sent to the registrant by SMS and mail (261), and if there are no bidders below the starting price (270), the bidder or the registrant may choose to bid (280). If the bid is successful, the contract becomes automatic, and the registrant deposits the maintenance fee to the service company (271), and visits and receives the maintenance using the corresponding factory information. (272) After the completion of the maintenance, the registrant indicates that the maintenance is completed on the site. (273) The service company transfers the service without the fee from the maintenance fee. (274)

Figure 3 is a wireless maintenance price search flow chart is a service that quotes using a wireless communication device, such as mobile phones, PDAs to service the market price information that can be agreed to each other in the event of a light contact while driving on the road. If the user connects to the wireless Internet site and authenticates (300), his vehicle is automatically set up, and in the case of the other car, the selection range is narrowed down to the manufacturer, model, and grade. The method 310 displays the classification described in FIG. 2 to narrow down the search method 311 and enter a search word to search for two kinds of synonyms and the like similar to the work item containing the query word (due to maintenance foreign language, etc.). Both methods 320 and 321 are provided. Selecting an item (330) displays the lowest, highest, and average prices of parts and labor prices. (331)

Figure 4 is the construction of the car department repair history integrated automatic transmission and price verification service construction site on the site, parts quotation basic data 401, repair history and car account book data (402) transmitted from the maintenance shop, member information data (403), maintenance shop Customer data 404 and the like are built into a database, and are composed of a website 410 which performs a subsidiary book and a transfer module download service and a repair history verification server 420. Through the website, the vehicle owner (430) manages the subsidiary book and verify the repair costs, and the maintenance company (431) transmits the repair history. The repair history may be transmitted to the XML document from the solution manufacturer server 440 in consultation with the service provider solution manufacturer.

FIG. 5 is a flowchart of an integrated automatic transmission service of the subsidiary department, and after the customer completes the maintenance at the repair shop (550), the client requests the transmission of his / her repair history input to the maintenance shop computer program to his / her subsidiary site. (501) Current maintenance Management programs used in businesses are mainly government-promoted programs such as highways and cyber cars, which are produced and sold to local small program companies, and general package programs. The database used in this program is a local database that can be accessed from other programs. When the owner of the company receives the customer's request for the first time (510), the customer visits the site taught by the customer (511) and checks whether there is a module capable of transmitting data of the program used by the user (512). (520) If not, contact the service company, connect remotely using a net meeting, etc., identify the type and structure of the database, develop a transmission module, register it on the site, and perform the previous and same-day repair history with the same routine as the next wearing. send. At this time, the download method can grasp the program characteristics of the company program (method of checking a specific file, etc.) and select the program automatically or use two methods for the user to select the program name. The module can be supplied as a standalone module and for Java applets or Windows active x browser interfaces. The company inquires the customer's vehicle number from his company management program data with this module, inputs a transmission-only password taught by the customer, and transmits the data after authentication (520). It can be applied to repair history and invoice transmission (repair history becomes bill details) of not only individual customers but also companies with many vehicles.

 6 is a flow chart of the subsidiary book price verification service,

The owner of the vehicle inquires the repair history transmitted from the company at the site. (600) The inquiry method may select a range by setting a period, and limit the repair cost verification target by selecting a repair history of a specific day (610). After selecting a specific day or period and requesting verification service, the repair cost verification server finds the closest repair items after comparing the requested repair details with existing parts, labor data, and natural language search (620), and there are many price differences. I mark things in red or in a compelling image (630). The results can be printed or saved to a file such as an Excel file. (640)

Customers can view maintenance budgets online, benefiting in time and money, and maintaining them at the best prices and services from the competition. Companies are striving to improve productivity to win the competition. Gain new marketing opportunities to actively create customers. This improves the competitiveness of the maintenance industry. It also contributes to a sound transportation culture by bringing trust to the untrusted maintenance industry through maintenance price information services and eliminating discomfort and material damage caused by unreasonable negotiations in the event of minor contact accidents. The vehicle owner can maintain the continuity of his / her vehicle management no matter which repairs are made in any business, and thus the vehicle's life can be extended due to the efficient management of the vehicle, and the damage of the defective company can be minimized through the repair cost verification. In addition, the company has an atmosphere to repair at a normal price. Many of the personal, social, and national benefits associated with car maintenance can be achieved, such as eliminating the cost of bankbooks and inks caused by the company's printing of the repair history to customers.

Claims (7)

Estimate repair costs for repair items known to non-maintenance owners (individual or corporate), such as preventive maintenance, equipment installation, external damage, etc. Select the item in the item selection screen, the vehicle item selection screen, the sheet metal painting selection screen, or the main parts selection screen to display in the form of text or image, or select the item through the integrated text search and put it in the quotation box in the form of a shopping cart. Or the selected work item is always displayed at the bottom of the screen. The part price, insurance labor, and general labor are the lowest price, highest price, and average price on the market. In the case of claim 1, a wireless terminal using a function of a website wirelessly, such as a pda, the screen is more than a certain size, the method of service in the form of a wired site and For wireless terminals with small screens such as mobile phones, a screen for selecting a category as a text list selection screen excluding images, and a result through a synonym dictionary filter when searching for integrated text. A step in which a vehicle owner and a maintenance company register as members as a service of directly registering a wired / wireless site quotation content of claim 1 as reverse auction, Starting the reverse auction after the vehicle owner registers the contents of claim 1, the highest bidding price, the business class, and the desired region, As soon as you register, a text message and an email will be sent to the appropriate contact person. Business owners can either bid via a wireless site with an address linked to a text message or bid on a wired site. When the deadline is closed, the deadline is sent to the reverse auction registrant and bidder by text and e-mail. The owner of the car wins the bidder if he or she is not below the maximum price. Automatic contract after successful bid Vehicle owner deposits maintenance fee into reverse auction service A vehicle maintenance reverse auction method in which a vehicle owner transfers a maintenance fee to a maintenance company when a vehicle owner signs a maintenance confirmation sign at a reverse auction site. In claim 3, when the reverse auction registration, the vehicle owner deposits a certain amount of down payment, When the owner pays the difference of the down payment, When the maintenance sign on the site when the maintenance is completed, pay the down payment already paid to the maintenance company, Paying the down payment to the maintenance company for repair cancellation after a successful bid, The rest is the same reverse auction method as in claim 3. How to register the reverse auction of claim 3, start the reverse auction by registering the quotation quoted by the maintenance shop as an attachment to the bidding using a digital camera or fax, and in the case of the on-site quotation of the insurance accident How to register the contents on the reverse auction site on behalf of the vehicle owner via wired or wireless. Understand the local data structure of the maintenance companies' solutions currently in use, and provide each module with a module that sends vehicle repair-related information such as repair history to the on-line integrated subsidiary site. When requesting transmission of repair history to the site, the vehicle owner installs a transmission module corresponding to the maintenance solution used by the service provider at the online integrated car account book site or transmits the repair history and vehicle information of the customer. Can maintain and maintain continuity of repair history at one subsidiary site The price verification service of the transmitted repair history of claim 6 is a method of displaying the comparison with the repair history and the quotation basic data after searching similar items using the quotation basic data and the natural language search system of claim 1

Images