KR20050078562A - Integrated system for managing information of vehicle/customer/auto repair shop via web - Google Patents

Abstract

The present invention relates to a vehicle management system using the Internet. In particular, it is possible to integrate and manage information on the vehicle owner and maintenance details for the vehicle by using an integrated database, and a maintenance company is capable of customer management such as maintenance details. It relates to an integrated management system.

As described above, the present invention provides a vehicle data storing data of a registered member vehicle through a predetermined step, a database storing data of maintenance details of the registered vehicle, and searching the database when a request for checking maintenance details occurs. An integrated management server having a central processing unit that provides data and updates the database when maintenance details are input; It is connected to the integrated management server and the Internet, and provides a maintenance company / customer / vehicle integrated management system, characterized in that configured to include a maintenance history inquiry and input means for querying and inputting maintenance history data.

Description

Integrated System for managing information of vehicle / customer / auto repair shop via web}

The present invention relates to a vehicle management system using the Internet. In particular, it is possible to integrate and manage information on the vehicle owner and maintenance details for the vehicle by using an integrated database, and a maintenance company is capable of customer management such as maintenance details. It relates to an integrated management system.

In general, the maintenance history of the vehicle or the management of the consumables is managed by a vehicle owner who directly writes the situation. That is, the driver writes the maintenance details of the vehicle in the car account book or notes the replacement history of the consumables. In practice, however, it is also cumbersome to directly create such a book each time, and there is a problem that accurate vehicle maintenance history is not managed.

As a system to solve this problem, Internet websites providing various useful information of vehicles have been introduced, but each vehicle owner has no choice but to use one-sided vehicle-related information provided by the website operation server. There was a limitation in that accurate maintenance history information could not be provided. In addition, even when a portable vehicle manager is provided for managing the vehicle, there is a problem that the portable vehicle manager must be provided.

It is therefore an object of the present invention to provide a system that solves the above problems of the prior art.

Another object of the present invention is to provide a system for efficiently managing maintenance data of not only a vehicle owner but also a vehicle maintenance company.

One aspect of the present invention for achieving the above object of the present invention,

Vehicle data in which data on registered member vehicles are stored, database in which data on maintenance details of the registered vehicle are stored, and maintenance history inquiry request is searched, the data is provided and maintenance is performed. Integrated management server having a central processing unit for updating the database when the details are input; It is connected to the integrated management server and the Internet, and provides a maintenance company / customer / vehicle integrated management system, characterized in that configured to include a maintenance history inquiry and input means for querying and inputting maintenance history data.

The database may be implemented to include a vehicle database storing vehicle information of a registered member, a maintenance history database storing maintenance history information of each vehicle, and a statistical data database storing statistics on maintenance history of each maintenance company. Can be.

In addition, the central processing unit using the information stored in the vehicle database and the maintenance history database means for calculating statistical data, such as the monthly / car type maintenance history, the list of parts required by period, repair history trend (by period / model) by maintenance company And means for providing maintenance information to the vehicle owner connected to the predetermined mail server 600 and means for delivering an SMS message to the mobile terminal of the vehicle owner connected to the predetermined WAP server.

In addition, the maintenance history inquiry and input means receives a maintenance company terminal connected to the integrated management server via the Internet, and the maintenance history information of the vehicle received from the maintenance company terminal and the site T for the maintenance after completing the maintenance T It can be implemented including a / S terminal. Here, the field T / S terminal may be implemented further comprising an RF signal receiving unit for receiving the RF ID from the wearing vehicle.

DETAILED DESCRIPTION A detailed description of preferred embodiments of the present invention will now be described with reference to the accompanying drawings. It should be noted that reference numerals and like elements among the drawings are denoted by the same reference numerals and symbols as much as possible even though they are shown in different drawings. In the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.

In the following, first, the principles of the present invention will be described, and then specific embodiments will be described.

1 is a schematic diagram of a system for illustrating the principles of the present invention.

Referring to FIG. 1, the principle of the present invention will be described. First, the vehicle owner uses a personal computer or portable terminals 21, 22, and 23 to access a server 10 providing an integrated management homepage. The server 10 provides an integrated management homepage according to the present invention and manages a database 15 such as previously input vehicle information and maintenance history information for each vehicle. The maintenance company may access the integrated management homepage using the computers 31, 32, 33, and the like, and inquire the information of the vehicle. The database 15 in the server 10 will be described in more detail as follows.

The vehicle owner can access the integrated management homepage, register personal vehicle information, and inquire maintenance details. At this time, the maintenance history of the vehicle can be inquired by the maintenance company, period and lookup the cost. In addition, the maintenance history of a specific vehicle may be inquired or issued through a database provided by the server 10. In other words, by querying the maintenance history of a particular vehicle, it is possible to confirm whether or not an accident of a vehicle desired to be purchased when purchasing a used car. In addition, each vehicle owner or the user of the integrated management homepage may obtain the group and car related information provided by the server 10.

When the maintenance target vehicle is received, the maintenance company accesses the integrated management homepage provided by the server 10 and inquires the vehicle. At this time, if the vehicle is not registered on the homepage, vehicle information such as a vehicle model, a delivery date, and a mileage is registered. If the vehicle is registered in the homepage, the latest or previous maintenance history of the target vehicle may be inquired and outputted and used. When the maintenance is completed, the maintenance and repair history of the database 15 is updated and registered. Therefore, the use of this principle has the advantage of saving maintenance time or preventing unnecessary over-maintenance.

The server 10 issues a maintenance history and a cost statement to the maintenance company on the web. Of course, it is also possible for the service provider to issue maintenance and cost statements. In addition, according to the setting, the maintenance information for each vehicle, that is, the replacement cycle of consumables, etc., is guided to the vehicle owner through e-mail or SMS.

By using the above principle, the server 10 can provide statistical data such as monthly / vehicle maintenance history, required parts list by period, repair history trend (by period / vehicle model), etc. by maintenance company using an integrated database. Can be. A detailed description of these statistics will be described later.

2 is a view showing a maintenance company / customer / vehicle integrated management system according to an embodiment of the present invention. Looking at each component, it provides an integrated management homepage and manages the database (100) (hereinafter referred to as the 'integrated management server'), maintenance company 300, parts companies (400), car producers (500), automotive It is composed of the owner (200).

3 is a diagram illustrating a configuration of the server 100.

The integrated management server 100 includes a central processing unit 110 and a database 130. The database 130 includes a registered customer database 131 storing information of a customer, a vehicle database 132 storing information about a vehicle such as a model and a year of a registered customer, and a maintenance history database 133 of each vehicle. Site operation database (134), various statistical data databases (135), parts company database (136) related to parts companies, replacement cycles of various consumables and maintenance target items, etc. And a reference information database 137 for storing data such as reference information. The central processing unit 110 provides the maintenance history information stored in the maintenance history database 133 to the vehicle owner 200 and the maintenance company 300. In addition, the central processing unit 110 stores in the vehicle database 132 information on a vehicle directly input by the vehicle owner 200 or information on a vehicle input by the automobile producer 500 in a vehicle release step.

The central processing unit 110 uses the information stored in the vehicle database 132 and the maintenance history database 133 according to its function, the maintenance history by month / car type, the required parts list by period, and the repair history trend (by period / Means for calculating statistical data such as vehicle type), means for connecting to a predetermined mail server 600 to provide maintenance information to the vehicle owner 200, and for connecting to a predetermined WAP server to deliver an SMS message to a mobile terminal of the vehicle owner. It may be implemented in a form including a means and the like. Here, the central processing unit 110 transfers the maintenance standard information stored in the reference information database 137 through the WAP server 700 to the mobile terminal of the vehicle owner.

The integrated management homepage provides a page for inputting vehicle information as shown in FIG. 8A, and provides a page for selecting a target vehicle from an inquiry result as shown in FIG. 8B. In addition, as illustrated in FIGS. 9A to 9D, inquiry and input of a maintenance list, inquiry page of a cost statement, and the like are provided.

The maintenance company 300 may be implemented including a computer 350 provided in a maintenance office and a plurality of T / S terminals 310 attached to a work site, and are connected to each other through the HUB 330.

The detailed configuration of the T / S terminal is as shown in FIG. Looking at this, the RF signal receiving unit (1) for receiving the RF ID from the wearing vehicle, the sensor unit (2) for detecting the sensor attached to the vehicle, the mechanic directly enters the vehicle number or various keypad for the maintenance history inquiry and input Or a user input unit 3 configured as a touch panel, a display unit 4 for displaying a corresponding screen, a computer 350 provided in the office, and a data transmitter / receiver 6 for data transmission and reception. The control unit 5 has a program related to the operation of the field terminal, and controls the operation of the field T / S terminal. After the maintenance is completed, a mechanic inputs maintenance details through the user input unit 3, and the input maintenance details are transmitted to the computer 350 in the office through the data transmission and reception unit 6 under the control of the control unit 5. Is sent. Thereafter, the maintenance history is transmitted from the computer 350 to the integrated management server 100.

An operation example of the system having the above configuration will be described below.

5 is a flowchart illustrating a process in which a maintenance company uses an integrated management system.

As shown in FIG. 5, when the vehicle is received, the vehicle inquiry is performed in step S10. For vehicle inquiry, the field T / S terminal 310 recognizes an RF ID, an RF IC card, and a bar code previously attached to the vehicle. If there is no recognition means pre-attached to the vehicle, the vehicle information is inquired by directly inputting the vehicle number through the user input unit 3. Here, depending on the maintenance company, there may be a case where the site T / S terminal 310 is not provided, in this case, the maintenance history can be inquired through a computer provided in the office.

In step S20 determines whether the vehicle query result is a new vehicle not registered in the integrated management server (100). If it is determined that the new vehicle, the vehicle is registered in step S30.

If the vehicle is not a new vehicle, that is, in the case of a pre-registered vehicle check the maintenance history in step S40. The maintenance staff prints out the maintenance list if necessary.

When the customer's request is received in step S50, the maintenance work is performed in step S60. When the maintenance work is completed, enter the maintenance history in step S70. At this time, the central processing unit 110 in the integrated management server 100 updates the maintenance history database 132 according to the data input in step S70.

Finally, the maintenance company 300 outputs and provides a maintenance history / cost statement for customer management, and then ships the vehicle.

6 is a flowchart illustrating a process in which an individual member uses an integrated management system. As shown in FIG. 6, in step S110, an individual member, that is, a vehicle owner or an individual who wants information about the vehicle, registers as a member of the integrated management homepage. When the member registration is completed, the member information is stored and managed in the registered customer database 131.

In operation S120, when the individual member inputs a vehicle number or a preset vehicle ID, in operation S130, the maintenance history may be inquired. In this case, when the individual member registers the vehicle for the first time in the integrated management homepage, the vehicle information, that is, the vehicle number or the unique ID, the year of manufacture of the vehicle, the mileage, etc. are directly input. If vehicle information is collectively inputted at the vehicle registry, the maintenance history can be inquired by inputting a vehicle number or a preset vehicle identification number (ID) as described above.

In step S140, the self-owned vehicle may output a maintenance history / cost statement, and if the vehicle is owned by another person, the maintenance request is issued to the integrated management server 100 in step S150. Issuance request can be paid according to the operator's setting. In addition, a maintenance certificate for used cars can be issued if necessary.

If the vehicle / customer / maintenance company integrated management method according to an embodiment of the present invention is summarized, it can be divided into vehicle registration process, data collection process, data processing process, information service process by the integrated management server.

In the vehicle registration or membership registration process, the vehicle registration is performed through a new vehicle registry or through an individual or a maintenance company. The database in the integrated management server is collected for all maintenance companies in the country. In other words, if you access the integrated management homepage and join a maintenance company, data entered by each maintenance company is collected.

Data input from such a maintenance company is directly input by a maintenance person through the above-described field T / S terminal, which is transmitted to the integrated management server through a computer provided in the maintenance company. Therefore, the customer can visit any maintenance company regardless of the maintenance company or region, and the data on the maintenance history can be confirmed without missing.

Data processing technology in the integrated management server 100 may use a data warehouse / data mining technology. Therefore, by using the data in the database 130 as a read-only database extracted, converted, integrated and summarized to be effectively used for decision support, it is possible to efficiently support information processing functions necessary for decision making. .

Vehicle / customer / maintenance company integrated management method and system according to the present invention can be applied as follows.

Maintenance company's performance management: It is possible to calculate the history of the visited vehicles in monthly, quarterly, semi-annual, and yearly periods, and major repairs and trends by period and model. It is possible to inquire the necessary parts list about the required parts list and mileage by visit number of vehicle by period. An example of showing the statistics of the maintenance company on the integrated management homepage is as shown in FIGS. 7A to 7E.

Customer management: You can pull out a list of excellent customers by company or use SMS or mailing service for customer management.

Individual members can select selective maintenance companies and reduce maintenance costs by comparing maintenance history and cost statements by period and maintenance company. In addition, after a certain certification process, by checking the maintenance history of the vehicle owned by others, it is possible to check the maintenance history and maintenance certificate for used cars. In addition, preventive maintenance is possible by the SMS or mailing service.

The supplier's database can be used to provide consumers with the part's consumer value or to share the part's inventory.

Meanwhile, in the detailed description of the present invention, specific embodiments have been described, but various modifications may be made without departing from the scope of the present invention. Therefore, the scope of the present invention should not be limited to the described embodiments, but should be determined not only by the scope of the following claims, but also by the equivalents of the claims.

According to the present invention, the general customer can manage maintenance information for his vehicle simply by visiting a maintenance company without any equipment and without the customer registering on the Internet. Therefore, there is no need for conventional personal account book management.

Whenever a local maintenance company is visited, the service provider can access the Internet for final maintenance, query the required maintenance specifications, and enter maintenance details. In the future, if wireless internet is supplied to the vehicle itself, it can automatically recognize the mileage of the vehicle and inform the maintenance time and necessary maintenance details.

In addition, from the perspective of the maintenance company, the customer's vehicle maintenance data can analyze the maintenance performance and parts list of the maintenance company in various forms such as period and type of vehicle. Based on the analyzed information, parts planning can be established (by period, season, etc.), and it can be used as a major management strategy of the maintenance company. In addition, it is possible to select excellent customers through maintenance information and to maintain and improve customer satisfaction by conducting various events using the information. Ultimately, it is possible to prevent unnecessary or excessive maintenance from the customer's point of view, resulting in cost savings. For maintenance companies, it is possible to maintain previous customer reliability and customer loyalty by inquiring previous maintenance information for more accurate maintenance. By improving, it can bring about the effect of management profit.

1 is a schematic diagram of a system for explaining the principles of the invention;

2 is a view showing a maintenance company / customer / vehicle integrated management system according to an embodiment of the present invention,

3 is a view showing the configuration of a server shown in FIG.

Figure 4 is a block diagram showing the configuration of the field T / S terminal shown in Figure 2,

5 is a flow chart showing a process in which a maintenance company uses an integrated management system;

6 is a flowchart illustrating a process in which an individual member uses an integrated management system.

Claims (6)

In the system that is connected to a number of communication devices through the Internet to manage the maintenance company / customer / vehicle, Vehicle data in which data on registered member vehicles are stored, database in which data on maintenance details of the registered vehicle are stored, and maintenance history inquiry request is searched, the data is provided and maintenance is performed. Integrated management server having a central processing unit for updating the database when the details are input; The maintenance management server / customer / vehicle integrated management system is connected to the integrated management server via the Internet, comprising a maintenance history inquiry and input means for querying and inputting maintenance history data. The method of claim 1, wherein the database A vehicle database storing vehicle information of registered members; A maintenance database for storing maintenance information of each vehicle; The integrated management system, characterized in that it comprises a statistical data database that stores statistics on the maintenance history for each maintenance company. The apparatus of claim 1, wherein the central processing unit is Means for calculating statistical data such as monthly / vehicle maintenance history, required parts list by period, repair history trend (by period / vehicle model), etc. using the information stored in the vehicle database and the maintenance history database; Means for providing maintenance information to a vehicle owner in connection with a predetermined mail server 600; The integrated management system comprising a means for transmitting an SMS message to a mobile terminal of a vehicle owner connected to a predetermined WAP server. According to claim 1, wherein the maintenance history inquiry and input means A maintenance company terminal connected to the integrated management server through the Internet, And a field T / S terminal configured to receive maintenance history information of a vehicle received from the maintenance company terminal and input maintenance history after completion of maintenance. According to claim 4, The field T / S terminal, A user input unit including a keypad or a touch panel for a mechanic to directly input a vehicle number or look up and input maintenance details; A display unit for displaying the corresponding screen; Data transmission and reception unit for transmitting and receiving data with the maintenance company terminal, The integrated management system, characterized in that the built-in program for operating the field T / S terminal, including a control unit for controlling the operation of the field T / S terminal. According to claim 5, The field T / S terminal, The integrated management system, characterized in that it further comprises an RF signal receiving unit for receiving the RF ID from the wearing vehicle.