KR20040099178A - Call back system and method of application service provider for auto calling service and one click phone service thereby - Google Patents

Abstract

PURPOSE: A callback system, and an ACS(Auto Calling Service) ASP(Application Service Provider) method and one-click phone service method using the same, particularly for allowing a company such as a telemarketer to be connected to a network through a computer and easily use the ACS, are provided to offer small scale entrepreneurs the ACS and allowing Web side clients to make call communication with the entrepreneurs on a real time basis by one-click at the charge of the entrepreneurs. CONSTITUTION: A Web server(32) is linked as an icon or in character to a different Web document so as to be automatically connected by one-click, logged in by an IP address by a computer connected to a network to allow a call requesting person to input his/her phone number or his/her phone number and a phone number of a callee. A connection target phone number list DB(34) stores phone numbers matched to callees, which have been inputted to the Web server(32) by the call requesting person. Dialers(26,30) having a transmitting/receiving terminal and a DTMF tone encoder make a call to a certain phone number through PSTN. A bounder(28) electrically connects transmitting/receiving terminals of the dialers(26,30). When the Web server(32) transmits the phone number of the call requesting person and the phone number of a callee by referring to the connection target phone number list DB(34), a controller(24) receives them, controls the dialers(26,30) for calling and the bounder(28) to connect them.

Description

CALL BACK SYSTEM AND METHOD OF APPLICATION SERVICE PROVIDER FOR AUTO CALLING SERVICE AND ONE CLICK PHONE SERVICE THEREBY}

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a call back system, and more particularly, to a call requester using the Internet or an SMS, such as a call requester's telephone number (if the other party's phone number is stored in the callback system DB in advance) or the call requester. And the other party's phone number, the callback system automatically dials these two phone numbers and connects to each other when the call is confirmed.

Conventionally, connected to a PBX (private branch exchanger) and linked with the DB server of the call center, automatically dials the phone number registered in the customer information of the DB server, and then delivers a certain message, or if the customer is confirmed that received the PBX Auto Calling Service (ACS) equipment that connects calls to connected telemarketers (or counselors) is being used. In other words, financial institutions such as banks and insurance companies and telesales firms connect a number of telephones and ACS equipment (collectively referred to as CRM equipment) to the PBX. It automatically sends a call and connects a call to a telemarketer under certain conditions, so that the call is directly with the telemarketer.

However, such a conventional ACS method requires a large number of circuits for each user, a private exchange equipment such as a PBX, and an expensive CRM equipment. Therefore, small operators cannot easily use ACS due to the burden of holding a large number of lines and the purchase of equipment.

In addition, efforts have been made to make a telephone call between a shopping mall customer and an operator through a public network (PSTN or Cellular) automatically with a single click on the web such as a conventional internet shopping mall. For this purpose, after connecting to the computer by the interface of ISA, PCI, USB, RS-232, etc. to the computer of the customer of the shopping mall, and separately install a telephone consisting of a ring signal detection unit, speech network, DTMF tone encoder and firmware, When a customer clicks on the phone, the application downloads and installs an application that automatically dials the phone to a specific operator's phone number. In addition, the one-click phone service described above improves the availability of an application when installed on the customer's computer, so that the phone can be connected to the computer but the banner or phone number of the web document can be installed without installing a separate application. A method of controlling a firmware and a DTMF tone encoder directly connected to a customer's computer by connecting to a carrier of the clicked telephone number is also disclosed by specifying a telephone number by clicking or operating a keypad displayed on the screen.

However, the above-described one-click phone service has a problem in that each customer must have a separate phone interfaced to the customer's computer. That is, the conventional trunk line telephone cannot be used as it is. In addition, since the user's telephone is dialed, there is a problem that a telephone call charge with the operator is charged to the customer when the user's telephone number is not a call forwarding.

The present invention has been made to solve the above-mentioned problems with the conventional automatic telephone service (ACS) and one-click phone service, the operator, such as a telemarketer to provide automatic telephone service connected to the network with a computer without additional equipment An object of the present invention is to provide a call back system that can easily use an automatic telephone service and an automatic telephone service (ACS) application service provider (ASP) method using the same.

Another object of the present invention is a callback system that allows a customer such as an internet shopping mall to make a real-time phone call with a service provider such as a shopping mall by an operator without a separate phone interfaced to his computer, and a one-click using the same. The purpose is to provide a phone service method.

1A is a block diagram of a callback system in accordance with the present invention.

1B is a flowchart illustrating a control flow of a callback system according to the present invention.

2 is a flowchart illustrating an Auto Calling Service ASP method using a callback system according to the present invention.

3 is a flowchart illustrating a one-click phone service method using a callback system according to the present invention.

Explanation of symbols on the main parts of the drawings

10: call requester system 12: call requester phone

14: call requester computer 20: callback system

22: call connection means 24: control unit

26, 30: dialer 28: boundary

32: web server 34: DB

Call back system (call back system) according to the present invention to achieve the above object is

Linked with an icon or text to another web document and automatically linked by one-click on the web page, or logged in by an IP address from a computer connected to the network, the caller can call the caller's phone number or A web server for inputting a telephone number of the called party;

A connection target telephone number list DB which stores a telephone number entered by the call requester on the web server in correspondence with the called party; And

A handset terminal and a DTMF tone encoder are provided to connect a plurality of dialers capable of calling a predetermined telephone number through a public network, and the handset terminals of any two of the dialers can be electrically connected to each other. A bounder and the web server query the connection target telephone number list DB and transmit the telephone number of the call requester and the telephone number of the called party and receive the call control to control the dialer and connect the bounder. Call connection means having a control unit for controlling; characterized in that it comprises a.

Automatic telephone service ASP (Application Service provider) method using a callback system according to the present invention

A web server connected to the Internet, a connected telephone number list DB connected to the web server, a plurality of dialers capable of calling certain telephone numbers through a public network, and any two of the dialers Callback system comprising a caller that can electrically connect the handset terminal of the caller and a control unit for controlling the caller and connection control of the dialer, and a computer of a telemarketer connected to the web server of the callback system through the Internet To

At the telemarketer's computer, logging in to the web server (202);

At the telemarketer's computer, entering (204) a telephone number and a customer telephone number of the telemarketer into the web server;

In the web server, matching the telephone number of the telemarketer and the customer's telephone number inputted to the web server and storing the telephone number list DB in the connection target telephone list (206);

Querying, by the web server, the target telephone number list DB and transmitting a telephone number of a telemarketer and a customer telephone number corresponding thereto to the controller;

Calling, by the control unit, the dialer to dial a customer telephone number and confirm receipt (210, 212); And

And transmitting, in step 214, the predetermined constant message by the control unit.

In response to the customer's constant response after the message sending step 214,

In the control unit, dialing the telephone number of a telemarketer by call control of the dialer and confirming reception (216, 218); And

In the control unit, the control unit connects the caller and electrically connects the handset terminal of the telephone number dialer to the customer telephone number dialer 220.

One click phone service method using a callback system according to the present invention

Web server connected to the Internet, DB server connected to the web server and the telephone number of the Internet shopping mall operator is stored in advance, and a plurality of dialers capable of calling certain phone numbers through the public network. A callback system comprising: a caller configured to electrically connect the handset terminals of any two dialers of the dialers to each other; a callback system configured to call control the dialer and control the connection of the dialer; In the shopping mall user computer connected to the server of the shopping mall via the Internet,

Displaying, at the internet shopping mall server, a telephone call connection icon or text linked with a web server of the callback system in an internet shopping mall window;

At the shopping mall user computer, a call requester (304) clicking a telephone call connection icon or text;

At the shopping mall user computer, automatically connecting (306) to a server of the callback system;

In the shopping mall user computer, inputting a telephone number of the shopping mall user (308);

In the web server, matching the telephone number of the pre-stored operator's telephone number and the telephone number of the shopping mall user input to the web server, and storing the same in the connection target telephone number list DB;

Querying the connection target telephone number list database (DB) in the web server and transmitting a telephone number of an operator and a shopping mall user's telephone number corresponding thereto to the controller (312);

In the control unit, call control of the dialer to dial a telephone number of an operator and a shopping mall user and confirm reception (314, 316); And

In the control unit, the control unit is connected to control the telephone number dialer and the telephone terminal of the telephone number dialer of the shopping mall user electrically connected (318); and characterized in that the.

Hereinafter, with reference to the accompanying drawings, a preferred embodiment of a callback system, an automatic telephone call service ASP method and a one-click phone service method using the same according to the present invention will be described in detail.

1A is a block diagram of a callback system according to the present invention, and FIG. 1B is a flowchart showing a control flow of the callback system according to the present invention.

Referring to FIG. 1A, the callback system 20 according to the present invention receives a telephone number of the call requester telephone 12 and a telephone number of the called party 16 from a web server 32 connected to the Internet. (26, 30) is called (call) to each telephone number, and then using the boundary (28) is characterized in connecting the handset terminals of these dialers (26, 30). Although FIG. 1A exemplarily shows only a Public Switched Telephone Net (PSTN) 3 as a public network, the present invention is not limited thereto, and includes a cellular network. In other words, the phone number to be connected to each other to the web server 32 by wireless data such as SMS, it is also possible to make a call connection between them. However, for convenience, the following description will be limited only to the case where two wired telephones are connected by using the PSTN network and the telephone number input computer 14 is connected to the Internet.

The web server 32 may be linked to another web document such as a shopping mall by an icon or text, and automatically connected by an internet user (in this case, the internet user becomes a call requestor) by one-click on the web page. , A telemarketer (in the present invention, a telemarketer is used as a generic name for all financial periods, telemarketing companies, etc., using telemarketing), in which case the telemarketer becomes a call requestor. It can also be accessed directly by IP address. In any case, the web server 32 requests and receives the caller's phone number (if the caller's phone number is stored in advance), or requests and receives the caller's phone number and the caller's phone number. The caller's phone number is not already stored). Accordingly, the call requester system 10 requires a call requester phone 12 connected to the public network and a call requester computer 14 connected to the Internet. On the other hand, the called party system needs only the telephone 16 connected to the public network.

The web server 32 is connected to a connection target telephone number list DB server (DB Server: hereinafter simply referred to as DB) 34 which matches and stores the call requester's telephone number and the called party's telephone number. If the call request is made irregularly, it is necessary to make a call connection according to the call request order after storing and matching the phone number, and a large amount if a plurality of call connection is required to be made automatically according to a certain time schedule. This is because it is necessary to store the matching telephone number data and make a call connection according to the required time schedule.

Referring back to FIG. 1A, the web server 32 according to the present invention directly dials the telephone number of the call requester telephone 12 and the telephone number of the called telephone 16, and then electrically handset terminals of these two telephones. The call connection means 22 which can be tied is connected. To this end, the call connection means 22 includes a handset terminal and a DTMF tone encoder, and a plurality of dialers 26 and 30 capable of calling a predetermined telephone number through a public network, and among the dialers. Bounder 28 capable of electrically connecting the handset terminals of any two dialers with each other, and the web server 32 inquires the connection target telephone number list DB, and the telephone of the call requester telephone 12 When the number and the telephone number of the called party telephone 16 are transmitted, it is configured to receive a call control of the dialers 26 and 30 and control the connection of the boundary 28. Although FIG. 1A shows only two lines of a first dialer and a second dialer, this is merely an example for convenience of description, and the callback system according to the present invention may have several tens of micrometers in order to meet the demand of multiple callers. Lines, often hundreds to thousands of dialers, are provided. As shown in Fig. 1A, each of the dialers 26, 30 is connected to the call requester telephone 12 and the called telephone telephone 16 via the PSTN 3, and is connected by the handset 28 to the handset. Self connected. Therefore, according to the present invention, there is no need to provide a separate device in the call requester telephone 12 or the call requester computer 14, and only by inputting telephone numbers to talk to each other by accessing the web server 32 connected to the Internet. You can also automatically make the desired phone call connection.

Referring to FIG. 1B, the call requester computer 14 accesses the web server 32 of the callback system by one-click or login, and enters 102 the call requester or the called party's telephone number. Will be performed. If the telephone number of the called party is stored in the connection target telephone number list DB 34 in advance, such as the telephone number of the shopping mall operator, the call requester does not need to input it separately.

The web server 32 of the callback system stores the call requester or the called party's telephone number in the connection target telephone number list DB 34 by storing 104 and the telephone number of the call requester and the called party. After inquiring from the telephone number list DB 34, the step 106 and 108 transmits to the control unit 24 of the call connection unit 22.

The control unit 24 of the callback system causes the second dialer 30 to dial the call requester phone 12, and causes the first dialer 26 to dial the called party phone 16, and then whether the call is received or not. Checking (110, 112), and when the call is received, the handset (not shown in the drawing) of the second dialer 30 connected to the call requester telephone 12 and the called party 16 1, a step 114 of controlling binding of the handset of the dialer 26 is performed.

If the callback system according to the present invention having the above-described configuration and function is installed on the web such as an internet data center, it is not only able to provide an auto calling service (ACS) to a large number of small businesses, but also a web such as a shopping mall. In this page, you can provide one-click phone service.

2 is a flowchart illustrating an Auto Calling Service ASP method using a callback system according to the present invention, and FIG. 3 is a One Click Phone Service method using a callback system according to the present invention. The flowchart shown is shown, respectively.

In order to provide an automatic call service of a micro telemarketer using the callback system 20, a computer of a telemarketer should be connected to the web server 34 of the callback system through the Internet. That is, in FIG. 1A, the call requester computer 14 becomes a computer of a telemarketer. In addition, in FIG. 1A, the call requester telephone 12 becomes a telephone of a telemarketer, and the callee telephone 16 becomes a customer telephone.

2, for the automatic call service using the callback system

At the telemarketer's computer, logging in to the web server (32); Inputting (204) the telephone number and customer telephone number of the telemarketer to the web server (32) at the computer of the telemarketer; At the web server (32), matching (206) the telephone number of the telemarketer and the customer's telephone number inputted to the web server (32) and storing in a connection target telephone number list database (DB); Querying the connection target telephone number list DB (DB) 34 in the web server 32 and transmitting the telephone number of the telemarketer and the customer telephone number corresponding thereto to the controller 24 (208). ; In the control unit 24, call control of the dialer 26 to dial a customer telephone number and confirm reception (210, 212); And transmitting, by the controller 24, a predetermined recorded message (step 214).

In response to a constant response from the customer after the message sending step 214, in the control unit, calling the dialer to dial a telephone number of a telemarketer and confirm receipt (216, 218); And electrically connecting the handset terminals of the customer telephone number dialer and the telemarketer telephone number dialer by connecting and controlling the bounder in the control unit.

Although not shown in the figure, if necessary, at the computer of the telemarketer, logging in to the web server 32 (202 '); At the telemarketer's computer, inputting the telemarketer's telephone number to the web server 32 and requesting that the customer's telephone number be generated by a certain rule in the web server 32 (204 '); At the web server 32, matching the telephone number of the telemarketer inputted to the web server 32 with the generated telephone number and storing it in the connection target telephone number list database (DB) 34 (206 '). ); Querying the connection target telephone number list database (DB) 34 in the web server 32 and transmitting the telephone number of the telemarketer and the generated telephone number corresponding to the telemarketer to the controller 24 (208 '). ); In the control unit 24, call control of the dialer 26 to dial a generated telephone number and confirm reception (210 ', 212'); And transmitting, by the controller 24, a predetermined recorded message 214 '.

In response to a constant response from the customer after the message sending step 214 ', dialing, by the control unit, the dialer to a telephone number of a telemarketer and confirming reception (216', 218 '); And electrically connecting the handset terminals of the generated telephone number dialer and the telemarketer telephone number dialer by connecting and controlling the bounder (220 ').

In order to provide a one-click phone service in an internet shopping mall using the callback system 20, an internet shopping mall server, a web server 34 of the callback system, and a computer of a shopping mall user must be connected to the Internet. That is, in FIG. 1A, the call requester computer 14 becomes a computer of a shopping mall user. In addition, in FIG. 1A, the call requester telephone 12 is a telephone of a shopping mall user, and the callee telephone 16 is a telephone of a shopping mall operator. In this case, the phone number of the shopping company is stored in the connection target phone number list DB 34 in advance.

3, to provide a one-click phone service using a callback system

Displaying, at the internet shopping mall server, a telephone call connection icon or text linked with a web server of the callback system in an internet shopping mall window; At the shopping mall user computer, a call requester (304) clicking a telephone call connection icon or text; At the shopping mall user computer, automatically connecting (306) to a server of the callback system; In the shopping mall user computer, inputting a telephone number of the shopping mall user (308); In the web server, matching the telephone number of the pre-stored operator's telephone number and the telephone number of the shopping mall user input to the web server, and storing the same in the connection target telephone number list DB; Querying the connection target telephone number list database (DB) in the web server and transmitting a telephone number of an operator and a shopping mall user's telephone number corresponding thereto to the controller (312); In the control unit, call control of the dialer to dial a telephone number of an operator and a shopping mall user and confirm reception (314, 316); In the control unit, the control unit is connected to control the telephone number dialer and the telephone terminal of the telephone number dialer of the shopping mall user electrically connected (318); and characterized in that the.

According to the present invention, it is possible to provide an automatic telephone service (ACS) to many small businesses even with one call back system on the web. In addition, there is an advantage that allows a web site customer such as a shopping mall to make a real-time phone call with the operator by one-click at the burden of the operator without additional equipment installation burden or program installation force.

As mentioned above, although the present invention has been described with reference to the embodiments shown in the drawings, the present invention is not intended to limit the scope of protection thereto. It should be interpreted as affecting.

Claims (4)

Linked with an icon or text to another web document and automatically linked by one-click on the web page, or logged in by an IP address from a computer connected to the network, the caller can call the caller's phone number or A web server for inputting a telephone number of the called party; A connection target telephone number list DB which stores a telephone number entered by the call requester on the web server in correspondence with the called party; And It is equipped with a handset terminal and a DTMF tone encoder, which allows a plurality of dialers capable of calling a predetermined telephone number through a public network, and the handset terminals of any two of the dialers can be electrically connected to each other. A bounder and the web server query the connection target telephone number list DB and transmit the telephone number of the call requester and the telephone number of the called party and receive the call control to control the dialer and connect the bounder. Call connection system comprising a; call connection means having a control unit for controlling. A web server connected to the Internet, a connected telephone number list DB connected to the web server, a plurality of dialers capable of calling certain telephone numbers through a public network, and any two of the dialers Callback system comprising a caller that can electrically connect the handset terminal of the caller and a control unit for controlling the caller and connection control of the dialer, and a computer of a telemarketer connected to the web server of the callback system through the Internet To At the telemarketer's computer, logging in to the web server (202); At the telemarketer's computer, entering (204) a telephone number and a customer telephone number of the telemarketer into the web server; In the web server, matching the telephone number of the telemarketer and the customer's telephone number inputted to the web server and storing the telephone number list DB in the connection target telephone list (206); Querying, by the web server, the target telephone number list DB and transmitting a telephone number of a telemarketer and a customer telephone number corresponding thereto to the controller; Calling, by the control unit, the dialer to dial a customer telephone number and confirm receipt (210, 212); And In the control unit, transmitting a predetermined pre-recorded message (214); Automatic telephone service (ACS) ASP using the callback system, characterized in that performing. The method of claim 2, In response to the customer's constant response after the message sending step 214, In the control unit, dialing the telephone number of a telemarketer by call control of the dialer and confirming reception (216, 218); And In the control unit, the connection control of the bounder to electrically connect the handset terminal of the customer telephone number dialer and the telemarketer telephone number dialer (220); the automatic telephone service using a callback system further comprising (ASP) ASP Method. Web server connected to the Internet, DB server connected to the web server and the telephone number of the Internet shopping mall operator is stored in advance, and a plurality of dialers capable of calling certain phone numbers through the public network. A callback system comprising: a caller configured to electrically connect the handset terminals of any two dialers of the dialers to each other; a callback system configured to call control the dialer and control the connection of the dialer; In the shopping mall user computer connected to the server of the shopping mall via the Internet, Displaying, at the internet shopping mall server, a telephone call connection icon or text linked with a web server of the callback system in an internet shopping mall window; At the shopping mall user computer, a call requester (304) clicking a telephone call connection icon or text; At the shopping mall user computer, automatically connecting (306) to a server of the callback system; In the shopping mall user computer, inputting a telephone number of the shopping mall user (308); In the web server, matching the telephone number of the pre-stored operator's telephone number and the telephone number of the shopping mall user input to the web server, and storing the same in the connection target telephone number list DB; Querying the connection target telephone number list database (DB) in the web server and transmitting a telephone number of an operator and a shopping mall user's telephone number corresponding thereto to the controller (312); Call control of the dialer in the control unit to dial the telephone number of the operator and the shopping mall user and confirm receipt (314, 316); And In the control unit, electrically connecting the handset terminals of the operator telephone number dialer and the shopping mall user telephone number dialer by connecting and controlling the bounder; one-click phone service using a callback system One Click Phone Service) method.