KR100916313B1 - Apparatus and method for provision of the help desk service based on IN-internet interworking using traditional phone numbers - Google Patents

Abstract

The present invention relates to an apparatus and a method for providing an information desk service based on an intelligent network-internet interworking using an existing telephone number. When the called terminal exchange transfers a connection request to an intelligent network service exchange for a call received from a destination number which is a general telephone number The intelligent network service exchange requests the service execution to the open intelligent network system, and the open intelligent network system sends the VXML script address for each subscriber to the intelligent additional device to perform the script. Then, the intelligent supplementary device transmits the announcement according to the scenario of VXML script, receives the user input, and delivers the designated destination number to the open intelligent network system according to the input value. The call is requested to connect to the called number, and the call is finally connected to the Internet telephone terminal. By doing so, while receiving a call to the general telephone number to be a representative to a number of Internet phone terminals, the receiving party subscribers can provide additional functions, such as premises phone number guidance / connection without additional equipment, secured regulars It is difficult to change the phone number, but the service can be usefully used by self-employed or small and medium-sized businesses that require additional functions such as premises number guidance or customer management.

Switchboard, Intelligent Network, Information Desk, Internet Phone

Description

Apparatus and method for provision of the help desk service based on IN-internet interworking using traditional phone numbers}

1 is a block diagram of a system to which an intelligent network-internet-based information desk service is applied using an existing telephone number according to an embodiment of the present invention.

2 is a flowchart for explaining an intelligent network-internet-based information desk service using an existing telephone number according to an embodiment of the present invention.

The present invention relates to an apparatus and a method for providing an information desk service, and more particularly, to receive a call from a general telephone number, which is a representative, by using a plurality of Internet telephone terminals, and to guide and automatically connect to the premises according to the subscriber's subscription. The present invention relates to an information desk service providing apparatus and a method for providing an additional service.

Recently, due to the development of Internet telephony technology, an increasing number of companies are constructing local telephones using inexpensive Internet telephony. However, Internet telephones follow a special numbering system for each service provider. In order to use general landline telephone numbers as representative called numbers and provide additional functions such as intra-premises telephone numbering, a separate Internet telephone exchange device must be provided by the enterprise.

In addition, in the wired telephone network, an intelligent network service providing various additional services such as selective called number connection and announcement broadcasting is provided to subscribers without a separate device.However, in order to use the existing intelligent network service, a special intelligent network service number is used as a representative called number. : 1588, 080).

The technical problem to be achieved by the present invention is to solve the above-described problems, the existing general telephone number as a representative destination number, while receiving a call using a plurality of Internet phone terminal, the subscriber is called party Without additional devices, you can receive additional services such as phone number guidance and automatic connection in the premises.

An intelligent network-internet-based guide desk service providing apparatus according to one aspect of the present invention for solving the above problems,

A terminal station that connects a call between terminals through a public network, and adds and outputs an information desk service prefix if the called terminal is an information desk service subscribing terminal that guides the call to an Internet phone;

An intelligent network service exchanger recognizing that it is a guide desk service according to a service prefix of the single station exchange and outputting a guide signal thereto;

A database for storing subscriber-specific voice extended mark up language (VXML) script addresses;

An open intelligent network system for retrieving and outputting a voice extended mark up language (VXML) script address of a called party corresponding to the guide signal from the database, and receiving recipient information to control a call to an Internet telephone of the corresponding recipient;

An intelligent additional device for transmitting a guide broadcast for selecting a receiver according to a scenario of the VXML script to a calling telephone and delivering the input receiver information to the open intelligent network system;

And a VoIP gateway for connecting a call to the corresponding Internet telephone terminal under the control of the open intelligent network system.

Intelligent network-internet-based information desk service providing method according to another aspect of the present invention for solving this problem,

A first step in which the called party's terminal exchange transfers a connection request to the intelligent network service exchange for a call received at a destination number which is an existing general telephone number;

The second step in which the intelligent network service exchange requests service execution to the open intelligent network system:

The third step in which the open intelligent network system sends the subscriber-specific VXML script address to the intelligent additional device to request script execution:

A fourth step in which the intelligent additional device transmits the announcement according to the scenario of the VXML script, receives the user input, and delivers the designated destination number to the open intelligent network system according to the input value;                     

The open intelligent network system includes a fifth step of requesting the intelligent network service exchange to connect a call to a called number, which is an Internet telephone number, and finally connecting the call to the Internet telephone terminal.

DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention. Like parts are designated by like reference numerals throughout the specification.

1 is a block diagram of an intelligent network-internet-based information desk service providing apparatus using an existing telephone number according to an embodiment of the present invention.

Referring to Figure 1, the intelligent network-internet-based information desk service providing apparatus using an existing telephone number according to an embodiment of the present invention, an open intelligent network system 106, intelligent network service switch (SSP: Service Switching Point) (105) ), Intelligent additional device (hereinafter, if: Intelligent Peripheral) 107, calling party end exchange (hereinafter, referred to as LE: Local Exchange) 102, called party LE 103, VoIP gateway 110, wired telephone terminal 101, 104, Internet telephone terminals 108, 109.

The terminal exchanges 102 and 103 connect the calls between the terminals 101 and 104 through the public network 111, and the reception desk service is provided if the receiving terminal 104 subscribes to a guide desk service that guides the call to the Internet telephone. Add the prefix and print it out. The intelligent network service exchanger 105 recognizes that it is a guide desk service according to the service prefixes of the end stations 102 and 103, and outputs a guide signal for this. The database 114 stores subscriber-specific voice extended mark up language (VXML) script addresses. The open intelligent network system 106 retrieves and outputs the voice extended mark up language (VXML) script address of the called party corresponding to the guide signal from the database, and receives the recipient information to control the call connection to the recipient's Internet telephone. do. The intelligent adder 107 transmits the announcement to select the receiver according to the scenario of the VXML script to the calling telephone and transmits the input receiver information to the open intelligent network system 106. The VoIP gateway 110 connects the call to the corresponding Internet telephone terminal under the control of the open intelligent network system 106.

In addition, the open intelligent network system 106 maintains subscriber and service related information in a database and processes service requests from the intelligent network service exchanger (SSP) 105 in association with the SS7 signaling network. The service logic performed in the open intelligent network system 106 may be provided by the open intelligent network system 106 independently or may be supplied by an external service provider, and the announcement and call number connection scenario may be edited for each subscriber by using the VXML script generator. Can be.

The operation of the information network service providing apparatus based on the intelligent network-internet interworking using the existing telephone number according to the embodiment of the present invention having such a configuration will be described in detail with reference to FIG. 2 as follows.                     

First, when a user makes a call by entering a representative telephone number (eg, 02-555-5555) of a subscriber, also known as a general telephone number (S1), the calling party end exchange (LE, 102) according to the entered telephone number. An incoming request is made to the called party's end exchange 103 (S2).

Then, the destination terminal switching center (LE) 103 checks whether the corresponding telephone number is subscribed to the information desk service (S3), and if so, the information desk service prefix is sent to the intelligent network service switch (SSP) 105. The added service number (for example, 199-02-555-5555) is transmitted (S4).

Then, the intelligent network service exchanger (SSP) 105 recognizes that the information desk service according to the service prefix, and requests the open intelligent network system 106 to perform the service (S6).

Information desk service logic of the open intelligent network system 106 retrieves the subscriber information from the database 114, and transmits the subscriber-specific VXML script address to the intelligent additional device 107 to request script execution (S7).

The intelligent adder 107 transmits the announcement according to the scenario of the VXML script (e.g., '1 in the president's office, 2 in xxx' ...) and receives the user input by digit or voice. The called number is transmitted to the open intelligent network system 106 (S8).

Then, the open intelligent network system 106 requests the intelligent network service exchanger (SSP) 105 to connect the call to the corresponding called number which is the Internet telephone number.

Then, the intelligent network service exchanger 105 (SSP) connects the call with the Internet telephone terminal 108 which is the final destination through the VoIP gateway 110 (S9).                     

The apparatus and method for providing an information network service based on an intelligent network-internet interworking using an existing telephone number according to an embodiment of the present invention may be adapted to various services that may be provided on an open intelligent network system as well as the above-described information desk service.

For example, when the external service provider provides the customer management service on its own, in the above-described operation, the call is connected to the Internet phone terminal 108 (S9), and at the same time, the Internet phone is used to retrieve the customer information retrieved using the calling number. Various internet-based service technologies such as pop-ups on the terminal can be applied.

On the other hand, the present invention is not limited only to the above-described embodiment, but may be modified and modified within the scope not departing from the gist of the present invention. Those skilled in the art will appreciate that various changes and modifications can be made without departing from the spirit and scope of the present invention.

As described above, in the embodiment of the present invention, the subscriber receives a call to a plurality of Internet phone terminals while maintaining a general telephone number already known to the customers, while open-type information such as extension / connection and customer management functions. Various additional functions can be used, which can be provided independently or by an external service provider through an intelligent network system.

Therefore, the service provided by the present invention can be usefully used in self-employed or small and medium-sized business that secures regulars and difficult to change the phone number, but needs additional functions such as premises number guidance or customer management.

Claims (8)

A terminal station that connects a call between terminals through a public network, and adds and outputs an information desk service prefix if the called terminal is an information desk service subscribing terminal that guides the call to an Internet phone; An intelligent network service exchanger recognizing that it is a guide desk service according to a service prefix of the end-station exchanger, and outputting a guide signal for this; A database for storing subscriber-specific voice extended mark up language (VXML) script addresses; An open intelligent network system for retrieving and outputting a voice extended mark up language (VXML) script address of a called party corresponding to the guide signal from the database, and receiving recipient information to control a call to an Internet telephone of the corresponding recipient; An intelligent additional device for transmitting a guide broadcast for selecting a receiver according to a scenario of the VXML script to a calling telephone and delivering the input receiver information to the open intelligent network system; An intelligent network-internet-based information desk service providing apparatus comprising a VoIP gateway connecting a call to a corresponding internet telephone terminal under the control of the open intelligent network system. The method of claim 1, The exchange may include: a calling party terminal exchange that makes a call request to the called party according to the input telephone number when the caller makes a call to the representative telephone number of the subscriber known as a general telephone number; Intelligent network-interworking base including the called party end exchange that transmits the service number to which the information desk service prefix has been added to the intelligent network service exchange, if the incoming telephone number is subscribed to the information desk service. Information desk service providing device. The method according to claim 1 or 2, The open intelligent network system is an intelligent network-internet-based information desk service providing apparatus for editing the announcement and call number connection scenario for each subscriber using the VXML script generator. A first step in which the called terminal exchange exchange transmits a connection request to the intelligent network service exchange for a call received at a called number that is a general telephone number; The second step in which the intelligent network service exchange requests service execution to the open intelligent network system: The third step in which the open intelligent network system sends the subscriber-specific VXML script address to the intelligent additional device to request script execution: A fourth step in which the intelligent additional device transmits the announcement according to the scenario of the VXML script, receives the user input, and delivers the designated destination number to the open intelligent network system according to the input value; And a fifth step of requesting, by the open intelligent network system, to connect the call to the called number, which is an Internet telephone number, to the intelligent network service exchanger, and finally connecting the call to the Internet telephone terminal. The method of claim 4, wherein The first step, When the user makes a call by inputting a representative telephone number of a subscriber known as a general telephone number, making a call request to the called terminal exchange according to the calling telephone number of the calling terminal exchange; Intelligent network-Internet interworking comprising the step of determining whether the called party number is subscribed to the information desk service, and if the subscriber terminal is subscribed, sending the service number added with the information desk service prefix to the intelligent network service switch. How to Provide a Base Information Desk Service. The method of claim 4, wherein The third step, An intelligent network-internet-based information desk service providing method, wherein information desk service logic of an open intelligent network system retrieves subscriber information from a database and requests script execution by passing a subscriber-specific VXML script address to an intelligent additional device. The method of claim 4, wherein The fourth step,  The intelligent supplementary device transmits a guide broadcast according to the scenario of VXML script, receives a user input by digit or voice, and delivers a designated call number to an open intelligent network system according to the input value. How we deliver the service. The method according to any one of claims 4 to 7, The fifth step, Requesting, by the open intelligent network system, to connect the call to the corresponding destination number, which is an Internet telephone number, to the intelligent network service exchange; The intelligent network service exchange method, comprising the step of connecting the call with the Internet phone terminal of the final destination through the VoIP gateway intelligent network-internet interworking-based information desk service providing method.

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