KR20040088423A - System for selling electronic service goods and method for controlling thereof - Google Patents

Abstract

PURPOSE: A system for selling electronic service goods and a controlling method thereof are provided to enhance customer services and sales management by operating a selling device with only an operation order of a POS(Point Of Sale) system in a state that the selling device is connected to the POS system. CONSTITUTION: The POS system(10) performs the sales processes and the sales management of various kinds of goods. The selling device(30) stores/keeps the goods depending on an order of the POS system. A controller(20) operates the selling device by the order of the POS system, and feeds a state and a result of the selling device to the POS system. The POS system and the controller are connected through a USB(Universal Serial Bus) port(40). The controller and the selling device are connected through an RS-232C(Recommended Standard) serial port(60).

Description

Electronic service product sales system and its control method {SYSTEM FOR SELLING ELECTRONIC SERVICE GOODS AND METHOD FOR CONTROLLING THEREOF}

The present invention relates to an electronic service product sales system and a control method thereof, and more specifically, to a POS (Point of Sales) system and an electronic service product sales device using wired communication using USB and RS-232C. It is designed to be interoperable based on technology so that the sales machine can operate only in accordance with the POS system operation instruction while the POS system and the sales machine are connected. The present invention relates to an electronic service product sales system and a control method thereof.

Here, the electronic service product selling device refers to a device having no payment function that sells a service product because its operation is controlled by an electronic component rather than a device that operates only mechanically. It is distinguished from commercial vending machines. For example, lottery tickets, movies, and performance tickets, printing devices such as transcripts, resident registration, etc./ herbal devices, or digital devices (cell phones, digital cameras), chargers, stickers, etc. A printing machine such as is a representative example of an electronic service product selling machine.

In general, existing retail stores use POS systems in-store for product sales and performance management. As the society develops, food and communist-oriented products are continuously developed / distributed as products such as lotteries and fillings that provide services with specific functions. The sale is made only through the electronic service product vending machine described.

However, in attracting and selling such service product vending machines in a store, there is no connection / linkage relationship with the existing POS system, and therefore, sales are handled through separate operations.

In the above-described sales processing procedure using the existing service product vending machine and the POS system, the customer or the salesman directly operates the vending machine to acquire the product, checks the acquired product, and then prepares the payment for the product. Displays the payment amount by reading the barcode of the product with the scanner for sales processing at the POS or by pressing the screen button or the keyboard button of the product to check the unit price and register the quantity. The customer then accepts cash or credit card from the customer and processes the sales.

However, the problem in the conventional sales process of the service product, such as the salesman has to operate the vending machine directly, often processed differently from the customer's order details due to inexperienced operation or mistakes, resulting in claims There is a case. In addition, the salesperson of the retail store is likely to neglect the tasks such as customer service in the process of operating the customer service, sales processing and store product management the main business or sales equipment. In addition, after the receipt of cash to the customer, the salesman's mistakes or intentional failure to process the sales are sometimes missing.

Due to these problems, the customer side may complain about the service provided, and in the store side, there is a problem that the customer may see a loss due to a decrease in reliability and a missing sales performance.

The present invention was devised to solve the above problems of the prior art, and the POS system and the vending machine are configured to interoperate with the POS system and the electronic service product selling device based on wired communication technology using USB and RS-232C. Is to provide an electronic service product sales system and its control method to improve customer service and improve the sales performance management of the store by allowing the vending machine to operate only in accordance with the operating instructions of the POS system while the system is connected. There is this.

1 is a block diagram for explaining the configuration of an electronic service product sales system according to the present invention.

2a to 2e is a flow chart for explaining the electronic service product sales control method according to the present invention.

3 is a view showing another embodiment of an electronic service product sales system according to the present invention;

<Description of the symbols for the main parts of the drawings>

10: POS system 12: Sales Processing Module

14: interface module 20: controller

22: communication module 30: vending machine

40: USB port 50: USB cable

60: RS-232C serial port 70: serial cable

The present invention for achieving the above object is a POS system for performing sales processing and performance management of various products; A vending machine for providing goods according to a command of the POS system and storing / holding the goods; And a controller for operating the vending machine by a command of the POS system and feeding back the status and results of the vending machine to the POS system.

In the present invention, the POS system and the controller is characterized in that configured by interconnecting with a USB cable via a USB port.

In addition, the controller and the vending machine are characterized in that the configuration is connected to each other via a serial cable through the RS-232C serial port.

In particular, the controller is characterized in that it can be configured by connecting to a plurality of vending machines using an RS-232C serial port and a serial cable.

In the present invention, the POS system includes a sales processing module for processing the sales history of the service product and instructing the controller operation command to the controller; And an interface module for transmitting and receiving digital signals such as device recognition, operation start, and operation failure in a USB port mounted at the POS system and the controller.

In addition, the controller is characterized by a built-in communication module for identifying the operating device operating command to operate the various functions of the vending machine, and checks the operating state of the vending machine and feeds the result back to the POS system.

Here, the service product, the service product is a sale product of various tickets, an output product including a transcript, resident registration, etc. / herbal, a charge product including a battery, a transportation card, a printer ink of a digital device, a sticker photograph It is characterized in that any one of the print products, including digital photos.

In addition, the present invention provides a method of selling a service product by a product purchase request from a customer, comprising: transmitting a sales machine operation command to a controller when the POS system recognizes a sales request signal from a salesperson; Checking the current state of the vending machine when the controller receives the vending machine operation command; As a result of checking the current state of the vending machine, if the vending machine is on standby, the controller sends an operation command to the vending machine, and when the vending machine is not on standby, the controller sends a POS system to the current state of the vending machine. It is characterized by transmitting the information.

In the present invention, as a result of checking the current state of the vending machine, when the vending machine receives the operation command, when the vending device receives the operation command, commodity sales operation is started and the controller recognizes this and transmits an operation start signal to the POS system. Wow; After the merchandise sales operation is completed, if the sales registration is input by receiving payment from the customer, the POS system performs a sales history processing.

The POS system may further include displaying a message in operation on a screen when receiving the operation start signal of the vending machine.

In the present invention, the sales request signal recognition from the salesperson is characterized in that the POS system recognizes the sales request signal by a scanning signal or a button signal.

In the present invention, as a result of the controller checking the current state of the vending machine, when the vending machine is not in a standby state, when the vending machine is in operation, a non-operational status signal is transmitted to the POS system, and the vending machine is In case of a failure state, transmitting an unusable state signal to the POS system.

In addition, when the POS system recognizes the inoperable status signal of the vending machine through the controller, the POS system displays an inoperable message on the screen, and when the sales request signal from the salesperson is input again, the POS system commands the vending machine to the controller. Retransmitting; characterized in that further comprises.

In addition, when the POS system recognizes the unusable status signal due to a failure through the controller, the POS system displays the unusable message on the screen.

In the present invention, if the cancellation registration from the sales clerk is input as a purchase cancellation request of the customer while operating the vending machine, the POS system performs a sale cancellation process when the operation of the vending machine is completed; Characterized in that made.

In the present invention, it is characterized in that the wire between the POS system and the controller, and between the controller and the vending machine.

As described above, the present invention configures the POS system and the electronic service product selling device to interoperate with each other based on wired communication technology using USB and RS-232C, so that the POS system and the selling device are connected to the operation instruction command of the POS system. Therefore, it is intended to improve the customer service and to improve the sales performance management of the store by allowing the vending machine to operate only.

Hereinafter, with reference to the accompanying drawings, preferred embodiments of the present invention will be described in detail.

1 is a block diagram illustrating the configuration of an electronic service product sales system according to the present invention.

As shown in FIG. 1, the present invention provides a POS system 10 for performing sales processing and performance management of food, industrial products, service products, and the like, and a vending machine 30 in response to a command of the POS system 10. A vending machine controller 20 for activating and feeding back the status and results of the vending machine to the POS system 10, and a vending machine 30 storing / maintaining the service goods and providing the goods according to vending machine controller commands. It consists of.

In addition, the POS system 10 and the controller 20 are connected to each other by a USB cable 50 through a USB port 40, and the controller 20 and the vending machine 30 are RS-232C serial ports. It is configured to interconnect with a serial cable 70 through 60.

In particular, the controller 20 may be configured by connecting to a plurality of vending machines 30 using the RS-232C serial port 60 and the serial cable 70.

In addition, the POS system 10 processes a sales breakdown of a service product, and a sales processing module 12 for instructing the controller 20 to operate a sales device, a POS system 10, and a controller 20. The built-in interface module 14 for transmitting and receiving digital signals such as device recognition, operation start, operation failure in the USB port 40 mounted on.

In addition, the vending machine controller 20 includes a communication module 22 for identifying the vending machine operation command to operate various functions of the vending machine and to feed back the operation status and the result.

Here, the service product is a release product including a lottery ticket, a movie, a performance ticket, an output product including a transcript, a resident registration, etc., or a rechargeable product including a battery, a transportation card, a printer ink, a sticker photograph, or a digital device. It may be a variety of service products that can be sold through the vending machine 30, such as a print product including a photograph.

2A to 2E are flowcharts illustrating the electronic service product sales control method according to the present invention, and FIG. 3 is a view showing another embodiment of the electronic service product sale system according to the present invention.

As shown in Figures 2a to 2e, the present invention, when there is a request to purchase a product from a customer, the sales person checks / recognizes the customer's requested product to scan a bar code through the scanner of the POS system or press the corresponding button.

At this time, the POS system 10 recognizes a scanning signal or a button signal and transmits an operation command of the vending machine to the controller 20. Command transmission is generated in the sales processing module 12 shown in FIG. 1, and when a command is generated, the interface module 14 transmits a corresponding signal to the controller 20 through the USB port 40 and the USB cable 50. The controller 20 receives a signal through the USB port 40 and the USB cable 50 to check the operating state of the vending machine 30 through the communication module 22 and the result of the POS system 10. Feedback.

Here, the controller 20 checks the operating state of the vending machine, and if the vending machine is waiting, transmits an operation command to operate the vending machine 30, and in operation, sends a non-operational status signal to the POS system 10. In the case of a fault state, the unusable state signal is fed back to the POS system 10. That is, when the vending machine 30 is waiting according to the operation state check result of the vending machine 30, the controller 20 transmits an operation command to the vending machine, and when the vending machine 30 is operating, The non-available state signal is transmitted to the POS system 10, and when the vending machine 30 is in an error state, the non-use state signal is transmitted to the POS system 10.

At this time, when the vending device 30 receives an operation command, the operation for selling the product is started, and when the controller recognizes this state and sends an operation start signal to the POS system 10, the POS system 10 is displayed on the screen. It displays a message during operation. Herein, the operation start signal is a signal indicating that the operation for selling a product has been started.

When the message in operation is displayed on the POS system 10, the sales device 30 indicates normal operation, so the salesperson notifies the customer of the payment price, receives the payment, registers the sale, and displays the product provided by the sales device 30. By delivering to the customer, all sales procedures are complete. In addition, the sales person or store manager should be able to inquire hourly and daily through the sales system generated through the POS system or the separate computer equipment and sales management program. Performance management is not covered in the present invention because it depends on the management purpose.

In addition, when the POS system 10 recognizes a non-operational status signal due to the operation of the vending machine 30 through the controller 20, the POS system 10 displays a non-operational message on the screen and the salesperson checks this. Wait until the operation of the vending machine 30 is completed, and retry to process.

As shown in FIG. 2B, when the vending machine 30 is in a state in which operation is impossible due to a power failure or a mechanism failure, the operation instruction instruction is attempted two or three times. In spite of this attempt, if the operation is not performed, it is recognized as a bad state to display an unusable message on the POS system 10. The salesperson then communicates this status to the customer to withdraw the purchase.

In addition, as shown in FIG. 2C, when a purchase cancellation request is received from a customer in a state in which the sales device 30 is operated, the salesperson registers the cancellation for the case in the POS system 10. Since the vending machine 30 is in operation, it cannot be forcibly operated until the operation is completed, and the goods provided after the operation is completed are marked to be canceled and stored in a certain place. Store managers can prevent intentional cancellations by checking the cancellation history by hour or day, or by comparing it with the stored product.

Then, when a resupply request is generated from a customer due to a defective product provided as illustrated in FIG. 2D, the salesperson checks the sales receipt and scans a barcode through a scanner of the POS system 10 or presses a corresponding button. The subsequent procedure is the same as the operation of operating the POS system and the vending machine of FIG. 2A. Subsequently, when the POS system 10 displays a message in operation, the vending machine 30 indicates normal operation, and thus, the sales clerk delivers the product provided by the vending machine 30 to the customer after registration of the re-delivery. do. The salesman collects the defective goods and marks them for re-delivery and keep them in a certain place. The store manager can check the resupply results and defective products to feed back the problems of the vending machine to the company, and can be used as proof for loss compensation.

In addition, as shown in FIG. 2E, the return / refund processing procedure does not occur in conjunction with the vending machine, and the salesperson registers the return / refund in the POS system 10 after receipt confirmation. Pay the customer the same price as the payment for the product, collect the product and confirm it, mark the return and keep it in a certain place. The store manager checks the return details and checks the returned goods so that the company can return them according to the procedure.

And, the present invention can be configured by connecting to the plurality of vending machine 30 using the RS-232C serial port 60 and the serial cable 70 to the controller 20, as shown in FIG. When the 20 receives an operation command from the POS system 10, the operation state of the first vending machine is checked, and if the first vending machine is in operation, the operation state of the second vending machine is checked. In this manner, the operation of the vending machine is performed by checking the operation state of the third vending device and the fourth vending device and sending an operation command to the vending device in the standby state among the plurality of vending devices.

As described above, the present invention does not show the malfunction phenomenon due to immaturity and mistake of operation because the salesperson does not directly operate the vending machine, and thus does not damage the image and reduces the waste of time due to the malfunction. It can work.

In addition, the present invention, even if the salesman is skillful in the operation of the vending machine to eliminate the work itself occurs because a certain operating time occurs, it is possible to reduce the sales load of the salesman and thereby proceed to a more productive work.

In addition, the present invention may be missing the sales results by the salesman's mistakes or intentionally in the absence of the connection between the POS system and the sales equipment, the operation of the POS system by connecting the USB system and the RS-232C communication cable between the POS system and the sales period The vending machine can be automatically operated only in accordance with the instruction order, thereby preventing the omission of performance aggregates.

Claims (16)

A POS system for performing sales processing and performance management of various products; A vending machine for providing goods according to a command of the POS system and storing / holding the goods; A controller for operating the vending machine by a command of the POS system and feeding back the status and results of the vending machine to the POS system; Electronic service product sales system, characterized in that consisting of. The method of claim 1, The POS system and the controller is an electronic service product sales system, characterized in that configured by interconnecting with a USB cable via a USB port. The method of claim 1, The controller and the vending machine are electronic service product sales system, characterized in that configured by interconnecting with a serial cable through the RS-232C serial port. The method of claim 1, The controller is an electronic service product sales system, characterized in that configured by connecting to a plurality of vending machines using an RS-232C serial port and a serial cable. The method of claim 1, The POS system includes a sales processing module for processing the sales details of the service product and instructing the controller to operate the vending machine; An interface module for transmitting and receiving digital signals of device recognition, operation start and operation failure in a USB port mounted to the POS system and the controller; Electronic service product sales system, characterized in that the built-in. The method of claim 1, The controller identifies an operating device operating command to operate various functions of the selling device, and includes a communication module for checking the operating state of the selling device and feeding back the result to the POS system. The method of claim 1, The service product may include a sale product of various tickets, an output product including a transcript, a resident registration, etc., a charging product including a battery of a digital device, a transportation card, a printer ink, a sticker photograph, and a digital photograph. Electronic service product sales system, characterized in that any one of the print products. In a method of selling a service product in response to a purchase request from a customer, Transmitting a sales machine operation command to the controller when the POS system recognizes the sales request signal from the salesperson; Checking the current state of the vending machine when the controller receives the vending machine operation command; As a result of checking the current state of the vending machine, if the vending machine is on standby, the controller sends an operation command to the vending machine, and when the vending machine is not on standby, the controller sends a POS system to the current state of the vending machine. Electronic service product sales control method comprising the step of transmitting information. The method of claim 8, If the vending machine receives the operation command, when the vending device receives the operation command, commodity selling operation is initiated and the controller recognizes this and transmits an operation start signal to the POS system; After the merchandise sales operation is completed, if a sales registration is input by receiving payment from a customer, the POS system performs a sales history process; Electronic service product sales control method characterized in that it further comprises. 10. The method of claim 9, wherein the POS system further comprises displaying a message in operation on a screen when receiving the operation start signal of the vending machine. The method of claim 8, Recognizing the sales request signal from the sales person electronic service product sales control method characterized in that the POS system recognizes the sales request signal by a scanning signal or a button signal. The method of claim 8, When the controller checks the current state of the vending machine, the vending machine is not in a standby state. When the vending machine is in operation, a non-operational status signal is transmitted to the POS system. Transmitting an unusable status signal to the POS system; Electronic service product sales control method characterized in that it further comprises. The method of claim 12, When the POS system recognizes the inoperable status signal of the vending machine through the controller, the POS system displays an inoperable message on the screen, and when the sales request signal from the salesman is re-input, the POS system resends the vending machine operation command to the controller. Doing; Electronic service product sales control method characterized in that it further comprises. The method of claim 12, Displaying, by the POS system, an unusable message on a screen when the point of sale device recognizes an unusable state signal due to a failure through a controller; Electronic service product sales control method characterized in that it further comprises. The method of claim 8, If the cancellation registration from the salesperson is input as a purchase cancellation request of the customer in the state of operating the vending machine, the POS system performing a sale cancellation process when the operation of the vending machine is completed; Electronic service product sales control method characterized in that it further comprises. The electronic service product sales control method according to any one of claims 8 to 15, wherein the POS system and the controller, and the controller and the vending machine are connected by wire.