KR20040042203A - A device and method for an automatic recognition and display with the sender information - Google Patents

Abstract

PURPOSE: An apparatus and a method for automatically recognizing and displaying caller information are provided to automatically search and display client information on a monitor by recognizing a specific caller number given to a client when the client makes a phone call to a bank or a card company. CONSTITUTION: A telephone station(10) controls wire/wireless signal. A PCI board(20) is connected at one side to an office line signal received from the telephone station(10) and connected at the other side to a general phone(40) line, is connected to a PC in a bank or an insurance company and recognizes a caller number of a client, and converts the recognized caller number into PC-convertible data. A PC(50) receives a signal from the PCI board(20) and fetches information of the client from a client information DB(60). A monitor(70) displays the information of the client under the control of the PC(50).

Description

A device and method for an automatic recognition and display with the sender information}

According to the present invention, when a customer makes a phone call to a bank or a credit card company, the agent recognizes the caller ID of the customer from a PCI board connected to the PC of the bank or the credit card company, and automatically retrieves the customer information registered in the database and displays it on a monitor. The present invention relates to an automatic caller information recognition and display device which eliminates the need to input customer information while talking to the customer in order to know the customer's information.

Conventionally, when a customer calls a card company, an insurance company or a bank to consult or change customer information, the card company, the insurance company or a bank counselor first asks the customer's social security number, card number or customer account number. Accordingly, when a customer speaks his or her social security number, an agent of a card company, an insurance company, or a bank enters the information that the customer calls into the customer management system of the computer to bring up the customer's database and display it on the monitor. We responded to customer's information change, question, or other necessary consultation.

In addition, in the case of ARS, the customer presses a button on the telephone and enters his / her own number. After that, the counselor checks the customer information in the same manner as above and then enters the consultation.

Recently, there is a function of displaying a called party number in a mobile phone, etc., so that when the other party makes a call, a function of displaying the other party's phone number in his / her mobile phone is used.

The present invention has been made in response to the above, the object of the present invention is to recognize the unique caller number assigned to the customer when the customer makes a call to a bank or card company, the counselor, such as bank or card company or insurance company The present invention provides a method and apparatus for automatically recognizing and displaying caller information, which enables a user to automatically retrieve and display customer information without displaying information.

1 is a schematic block diagram of an automatic caller information recognition and display device according to the present invention;

2 is a detailed configuration diagram of the PCI board of FIG.

3 is an operation flowchart of the present invention, automatic caller information recognition and display device

<Explanation of symbols for main parts of drawing>

10: Telephone station 20: PCI board

21: A / D converter 22: Detector

23: microprocessor 30: mobile phone

40: regular telephone 50: PC

60: customer information DB 70: monitor

In order to achieve the above object, the present invention provides a telephone station for controlling wired / wireless signals, one side of which is connected to a telephone line signal from the telephone station, and the other side of the telephone line is connected to a PC such as a bank or an insurance company. PCI board which is connected and recognizes the calling party number of the customer and converts the recognized calling party number into data compatible with the PC, and receives the signal output from the PCI board and receives the signal from the customer information DB. And a monitor for displaying information of the customer under the control of the PC.

The present invention provides an A / D converter for converting an analog signal input to a trunk line into a digital signal, a detection unit for recognizing a calling party number from the digital signal converted by the A / D converter, and the detection unit. It comprises a microprocessor that converts the recognized calling party number into data compatible with the PC and sends it to the PC.

The automatic caller information recognition and display method of the present invention includes a first step in which a customer inputs his or her own information into a customer information DB such as a bank or an insurance company, and a bank or insurance company when the customer makes a call via wired or wireless. A second step of converting a signal from a PCI board connected to a PC to a digital signal and recognizing the customer's telephone number and retrieving information corresponding to the customer's telephone number from the customer information DB connected to the PC; And a third step of displaying the customer information retrieved from the monitor.

Hereinafter, with reference to the accompanying drawings an embodiment of the present invention will be described.

1 is a block diagram of an automatic caller information recognition and display apparatus of the present invention, a telephone station 10 for controlling wired / wireless signals, and a CO line signal from the telephone station 10 is connected to one side, and a general telephone ( 40) the line is connected, connected to a PC, such as a bank or insurance company to recognize the calling party number of the customer, and converts the recognized calling party number into data compatible with the PC board and PCI board 20 and Receiving the signal output from the PCI board 20, the PC 50 for controlling to obtain the information of the customer from the customer information DB (60) and the information of the customer under the control of the PC (50) It is composed of a monitor 70 to display, the reference numeral 30 in the figure is a mobile phone, 80 is a card company (or bank or insurance company) side.

However, in the present invention, the PCI board 20 may be configured as an external type as well as various other forms.

However, the customer information DB (60) is a phone number frequently used by the customer, such as the customer's mobile number, home phone number, work phone number is entered, the customer immediately recognizes the customer when making a call using these phones It is set up to do so.

FIG. 2 is a detailed configuration diagram of the PCI board 20. The A / D converter 21 converts a wired / wireless analog signal input to a trunk line into a digital signal and the A / D converter 21 is converted by the A / D converter 21. The detector 22 recognizes the calling party number from the digital signal, and the microprocessor 23 converts the calling party number recognized by the detecting unit 22 into data compatible with the PC 50.

The present invention configured as described above will be described with reference to FIG.

First, when a customer registers his / her mobile phone number, work phone number or home phone number frequently used in the card company 70 (or bank or insurance company), the customer information is stored in the PC 50 of the card company 70. Store in the DB 60 (step S1).

When the customer makes a call using the wired / wireless phone while the customer inputs his or her information to the card company 70, the signal goes to the card company 70 through the trunk line of the telephone company 10 (step S2). .

Here, the PCI board 20 is connected to the PC 50 such as the card company 70 so that a signal input from the trunk line of the telephone station 10 is input through the PCI board 20.

At this time. As shown in FIG. 2, the PCI board 20 includes an A / D converter 21, a detector 22, a microprocessor 23, and the like. 21) is converted into a digital signal (step S3).

In addition, the digital signal converted by the A / D converter 21 passes through the detector 22, through which the telephone number of the customer is detected (step S4).

Here, the PCI board 20 has four input terminals for applying a voltage from 0V to + 5V from PA0 to PA3, and the voltage up to + 5V is converted from hexadecimal 0 to 255. When 0 is applied to the input terminal of the / D converter 21, the output digital value becomes 0, and when + 5V is applied, the digital value is converted to the digital 255 value, and the detection unit 22 recognizes the calling number based on this signal. The detected data is sent to the microprocessor 23.

Therefore, when the customer's telephone number detected by the detection unit 22 is input to the microprocessor 23, the microprocessor 23 converts the connected information into a signal compatible with the PC 50.

That is, the data recognized by the detection unit 22 is converted into the information exchange standard code (ASCII) through the microprocessor 23 for use in the PC 50, the algorithm for synchronizing the platform with the computer operating system (OS) Set to to proceed to the final sequence.

Accordingly, the PC 50 retrieves the customer information from the customer information DB 60 based on a signal input from the microprocessor 23 of the PCI board 20 and automatically displays the information of the customer through the monitor 70. A card company 80 or a counselor such as a bank or an insurance company can make a phone call without inputting customer information, for example, a resident registration number or a member's unique number, and the customer's information is automatically displayed on the monitor 70 to shorten the consultation time. In addition to being able to do this, it is possible to benefit greatly from the administrative point of view (S5 and S6 steps).

That is, according to the present invention, by automatically searching and monitoring the data of the customer, the member management database, which was managed by the existing computer, it can be usefully applied to all fields to which member management customer management is applied, such as companies, government offices and various organizations.

Meanwhile, in the above embodiment, the case in which the PCI board 20 is connected to the PC 50 such as the card company 70 is embedded, but the present invention is not limited thereto and may be used as an external type. Of course, it can be configured by modifying the branch type.

The present invention as described above, when a customer makes a call, recognizes the caller signal of the customer and automatically retrieves the wired / wireless telephone number registered in the database and displays the information of the customer on the monitor so that the agent or the like can individually display the customer's information. Since there is no need to input customer information to know, there are many opportunities cost increase effect in terms of time and management, which has the advantage that it can get very big effect in terms of operation.

Claims (5)

The telephone line of the telephone company controlling the wired / wireless signal is connected to one telephone terminal of a PC such as a bank or an insurance company, and the general telephone line is connected to the other telephone terminal of the PC. Signal recognition and conversion means connected to a PC such as a bank or an insurance company to recognize a calling party number of the customer and convert the recognized calling party number into data compatible with the PC; A specific phone number frequently used by the customer and customer information corresponding thereto are entered, and a customer information DB connected to exchange information with a PC such as the bank or insurance company; And a PC configured to receive a signal output from the signal recognition and converting means and to take the information of the corresponding customer from the customer information DB and display the same through a monitor. The method of claim 1, wherein the signal recognition and conversion means, An A / D converter that converts analog signals input to trunk lines into digital signals, A detection unit for recognizing the calling party number from the digital signal converted by the A / D converter; And a microprocessor converting the calling party number recognized by the detecting unit into data compatible with the PC and sending the same to the PC. The caller information automatic recognition and display device according to claim 1 or 2, wherein the signal recognition and conversion means is a built-in PCI board. The caller information automatic recognition and display apparatus according to claim 1 or 2, wherein the signal recognition and conversion means is configured externally. The first step in which the customer enters his / her frequently used wire / wireless telephone number and personal information into a customer information DB such as a bank or an insurance company; When a customer makes a phone call via wired or wireless, converts an analog signal into a digital signal from a PCI board connected to a PC such as a bank or insurance company, recognizes the customer's phone number, and connects the information corresponding to the customer's phone number to the PC. The second step of importing from the customer information database, And a third step of displaying the customer information loaded from the customer information DB through a monitor.