KR200362417Y1 - Call back system - Google Patents

Abstract

The present invention relates to a reservation call service system that connects consumers and businesses. In particular, the present invention displays and displays a telephone reservation icon for telephone reservation on a search screen of a search site or a product selection screen of a home shopping mall. Click the icon to set up a telephone reservation with the counselor of the company, the web host server for supplying the telephone reservation information to the telephone connection means, and when the reservation telephone time comes in accordance with the information supplied to the web host server By configuring the telephone connection means that connects consumers to each other, the customer who has obtained the desired company information or product information through internet search is not able to check the details due to insufficient information. Call the counselor of the company and learn enough company or product information. In addition to improving the service image for the customer, the company has created additional consumers and businesses that can increase sales and maximize business efficiency by securing additional prospects that can be missed due to the difficulty of phone calls. The present invention relates to a reserved call service system for connecting.

Description

Reservation call service system connecting consumers and businesses {Call back system}

The present invention relates to a reservation call service system that connects consumers and businesses. In particular, an agent can be consulted through a telephone reservation icon to check details due to insufficient information of a customer who has obtained desired company information or product information through internet search. By making a connection reservation, you can get enough company information or product information by talking to the company's counselor at any time, and not only improve the service image for the customer, but also potential customers who can miss them due to the difficulty of the phone call. The present invention relates to a reservation call service system that connects consumers and businesses to secure additional revenue and maximize sales efficiency and business efficiency.

Due to the development of the Internet network, many companies are increasing their enthusiasm for public relations through the Internet. Especially, the frequency of the use of the Internet home shopping mall is gradually increasing due to the development of the Internet network.

Currently, portal search sites such as Naver, Daum, Yahoo, etc. exist in Korea, and many people obtain information by searching for companies or products in question through such search sites.

However, in the past, even if a user searched for a specific company through a search site, it was very difficult to obtain the exact information that the user needed, and a telephone number that should be contacted even if they wanted to ask how to purchase the product produced by the company. It was difficult to find and even if a phone number existed, it was very difficult to connect with an agent at once because many people used the phone number, which led to the problem of missing a large number of potential customers.

In addition, in the case of the Internet home shopping mall, various products are displayed on the screen, and descriptions of the products are briefly described so that consumers can see the product screen and purchase them. It is necessary to call a company that produces and sells the product. At this time, it is very difficult to talk to a company's counselor, and it is frequently happening that consumers give up purchasing the product.

Therefore, the present invention for solving the above problems is displayed on the search screen of the search site or the product selection screen of the home shopping mall to display the telephone reservation icon for telephone reservation, the consumer clicks the telephone reservation icon counseling agents of the company When a telephone reservation is set up with the telephone host, a web host server for supplying the telephone reservation information to the telephone connection means, and a telephone connection for connecting the enterprise and the consumer to each other when the scheduled telephone time arrives according to the information supplied to the web host server. By configuring the means, a customer who has obtained the desired company information or product information through internet search can make reservations through the telephone reservation icon to check the details due to insufficient information. The information or product information can be fully acquired, and the company can provide services to customers. In addition to improving the company's image and providing additional prospects that can be missed due to the difficulty of phone calls, it provides a reservation call service system that connects consumers and businesses to increase sales and maximize business efficiency. The purpose.

1 is a block diagram showing a reserved call service system of the present invention.

Figure 2 is a block diagram showing a telephone connection means applied to the present invention.

3 is a flow chart showing a control process of the present invention.

4 is a view showing a state in which the phone reservation icon is displayed on the search results output screen of the search site.

5 is a view illustrating a state where a phone reservation icon is displayed on a product selection screen of a shopping mall site.

Explanation of symbols for main parts of the drawings

1: web host server, 2: telephony,

21: web server, 22: billing server,

23: DB server, 24: dialing server,

Hereinafter, a preferred embodiment of the present invention with reference to the accompanying drawings, Figures 1 to 5 are as follows.

The present invention for achieving the above object

Web that operates a search site or a home shopping site, displays a telephone reservation icon on a search screen or a home shopping product selection screen, and supplies the telephone connection means with an incoming telephone number and a reservation time that a consumer selects the telephone reservation icon to enter. A host server 1;

Telephone connection means (2) for storing telephone reservation information supplied from the web host server (1) and making a telephone call to a corresponding company and a consumer at a scheduled time; It consists of.

The telephone connection means 2,

A web server 21 connected to the web host server 1 through the Internet to receive telephone reservation information;

A billing server 22 for calculating a telephone fee according to execution of a telephone reservation;

A DB server 23 for storing a telephone reservation information received from the web server 21 into a database;

When the phone reservation time is reached, the first call is made to the company that the consumer wants to call, and the second call is made to the consumer's phone number so that the consumer and the company can make a call.

A dialing server 24 which attempts to quickly access other telephone reservation information when the receiving side is in an unreceivable state when the first or second call is connected; Characterized in that consisting of.

As a control method of the reserved call service system of the present invention configured as described above,

A first step of displaying, by the web host server 1, a telephone reservation icon for allowing a consumer to make a telephone reservation for a company on a search screen of a search site or a product selection screen of a shopping mall;

A second step of the consumer inputting the receiver's telephone number and the reservation time through the telephone reservation icon;

A third step of notifying the telephone connection means of the telephone reservation information input in the second step and storing the telephone reservation information;

A fourth process of connecting the first call to the counselor's telephone number of the corresponding company and the second call to the consumer's telephone number when the reservation time is reached; It consists of.

If the consumer does not input a reservation time in the telephone reservation icon, it is characterized in that the telephone connection between the consumer and the enterprise immediately.

In addition, when the primary and secondary calls are connected in the fourth process, when the reception side is in an unreceivable state, another call reservation information is quickly attempted.

Referring to the operation of the present invention configured as described above is as follows.

The web host server 1 that operates the search site or the home shopping site displays a phone reservation icon that allows the consumer to reserve a consultation call to the company on one side thereof when the search screen or the home shopping product selection screen is output.

4 and 5 illustrate an example in which the telephone reservation icon is displayed and output. In FIG. 4, a search result of a consumer searching for a specific company is displayed on a search site. Shows a phone reservation icon named 'click call'.

When the consumer clicks the telephone reservation icon, a reservation information input screen for inputting the recipient's phone number and reservation time is displayed on a pop-up window, and the consumer inputs his / her desired phone number and time to call through the reservation information input screen. It can be set.

Meanwhile, FIG. 5 shows a telephone reservation icon named 'click call' on one side of the product picture on the product selection screen of the Internet home shopping mall.

When the consumer clicks the telephone reservation icon on the home shopping mall screen, the reservation information input screen for inputting the recipient's phone number and the reservation time is also displayed in a pop-up window, and the consumer sets his / her received phone number and the reservation time. It will be possible.

As described above, when a consumer inputs telephone reservation information to a specific company through a telephone reservation icon provided on a product selection screen of a search site or home shopping, the web host server 1 receives telephone reservation information (recipient) entered by the consumer. Phone number + reservation time) is transmitted to the telephone connection means (2).

The web server 21 of the telephone connection means 2 receives the telephone reservation information transmitted from the web host server 1 and stores it in the DB server 23.

Subsequently, the dialing server 24 loads the telephone reservation information whose current time matches the telephone reservation time among the telephone reservation information stored in the DB server 23, and sends to the agent's telephone number of the company corresponding to the telephone reservation information. While making the first call, the second call is made to the customer's receiver's phone number so that the company's counselor and the customer can make a call.

At this time, the dialing server 24 connects the counselor of the company first, and connects the second number to the receiver's telephone number of the consumer, thereby having the effect as if the counselor of the company made a call to him.

Then, the dialing server 24 is quickly connected to other telephone reservation information stored in the DB server 23 when the first call connection to the company's counselor or when the second call to the customer's recipient phone number is impossible to receive from either of them. It attempts to connect to the network so that more phone reservations can be made in a limited time.

As described above, when the customer and the counselor of the company are connected by telephone by the telephone connection means 2, the consumer can acquire information on the questions about the product accurately and widely while talking with the counselor. You'll have an audience that's easy to miss due to difficult dial-up.

On the other hand, when the customer does not enter the telephone reservation time when the telephone reservation icon via the telephone reservation icon, the telephone connection means (2) receives the telephone reservation information from the web host server 1 immediately connects the consumer and the counselor of the company do.

As described above, when a call is made by connecting a counselor between a consumer and a company, the billing server 22 calculates and accumulates a charge for the telephone call, and the calculated call rate is provided by the corresponding company in the form of prepaid or postpaid. Will pay.

As described above, the present invention displays and displays a telephone reservation icon for telephone reservation on a search screen of a search site or a product selection screen of a home shopping mall, and a consumer clicks the telephone reservation icon to call a counselor of a corresponding company. When the reservation is set, a web host server for supplying the telephone reservation information to the telephone connection means and a telephone connection means for connecting the company and the consumer to each other when the reservation telephone time comes in accordance with the information supplied to the web host server. As a result, consumers who have obtained the desired company information or product information through internet search can make reservations by connecting with an agent through the telephone reservation icon to check the details due to insufficient information. It is possible to acquire enough information, and the company will provide a service image for customers. It is expected to provide a reservation call service system that connects consumers and businesses to increase sales and maximize business efficiency by securing additional prospects that can be missed due to the difficulty of phone calls. Can be.

Claims (2)

Web that operates a search site or a home shopping site, displays a telephone reservation icon on a search screen or a home shopping product selection screen, and supplies the telephone connection means with an incoming telephone number and a reservation time that a consumer selects the telephone reservation icon to enter. A host server 1; Telephone connection means (2) for storing telephone reservation information supplied from the web host server (1) and making a telephone call to a corresponding company and a consumer at a scheduled time; Reservation call service system that connects consumers and businesses, characterized in that consisting of. The method of claim 1, wherein the telephone connection means 2, A web server 21 connected to the web host server 1 through the Internet to receive telephone reservation information; A billing server 22 for calculating a telephone fee according to execution of a telephone reservation; A DB server 23 for storing a telephone reservation information received from the web server 21 into a database; When the phone reservation time is reached, the first call is made to the company that the consumer wants to call, and the second call is made to the consumer's phone number so that the consumer and the company can make a call. A dialing server 24 which attempts to quickly access other telephone reservation information when the receiving side is in an unreceivable state when the first or second call is connected; Reservation call service system that connects consumers and businesses, characterized in that consisting of.