KR20030080752A - Management system for repayment goods event and method thereof - Google Patents

Abstract

PURPOSE: A system and a method for managing a premium event are provided to fast perform a business for giving a premium to a customer and receiving a returned article without issuing a purchase confirmation document during a premium event period. CONSTITUTION: Shop premium servers(20,30,40) store/manage the particulars of business, transaction, and sales, and all particulars generated in a shop for the premium event period by installing to each shop. A head office premium server(50) stores the particulars provided from the shop premium servers(20,30,40), and carries out the enterprise analysis based on the transactions and sales particulars, and the premium event particulars. A user part(10) transmits various kinds of sales and transactions particulars, and the premium giving particulars and the return processing particulars during the premium event to respective shop premium servers(20,30,40).

Description

Management system for repayment goods event and method

The present invention relates to a free gift event management system and method, and more particularly, a free gift event management system that automatically analyzes the stock, disbursement, cost, gift rate, etc. of the free gift during the event, and prevents forgery and misuse of receipts And to a method.

In general, when a customer visits a store (eg, Lotte Department Store's Jamsil branch, Lotte Department Store's Gangnam branch, etc.) and purchases a certain amount of goods at an arbitrary store, as shown in FIG. The employee of POS issues a receipt to the customer using a point of sales (POS) terminal, and prepares and provides a separate purchase confirmation (step S10).

Accordingly, the customer takes the receipt and the purchase confirmation issued to him and goes to the gift giveaway and presents it to the giver. Receipt that receives the receipt and the purchase confirmation can be used after a series of processes, such as checking whether the receipt is for a product that is excluded from the free gift, and checking whether the receipt applies to 50% DC, for example. The seal is stamped with respect to (step S12).

Then, after summing the amount of the stamped receipt, if the customer wants a gift certificate, a gift certificate is provided, and if a gift is desired, a gift is presented (step S14).

However, the purchase confirmation issued during the free gift event is provided by the employee of the store and provided to the customer, and the contents of the purchase confirmation must be written in the book. In very busy cases, however, the store associate may omit the book entry of the purchase confirmation. As a result, when grasping the sales performance during the free gift promotion period, the stock of the free gift, and the release of the free gift, there is a case where the normal grasp is not obtained.

In addition, since it takes a considerable amount of time to check receipts and seals at the place where the free gift is presented, it becomes a very tedious time for the customer to wait for the free gift, thereby reducing the service satisfaction of the store.

In particular, during the free gift promotion period, people often receive the free gift using receipts of others rather than the receipts of their own purchases, so when they want to manage their customers by using sales-related information during the free gift promotion period, It is a situation that cannot manage customer.

The present invention has been proposed to solve the above-mentioned problems, and an object of the present invention is to provide a free gift event management system which allows a gift giveaway and return service to a customer to be quickly performed without issuing a purchase confirmation during the free gift event. .

Another object of the present invention is to provide a free gift event management system to prevent misuse of the receipt to allow normal customer management.

Still another object of the present invention is to provide a free gift event management method which allows a free gift presentation and return service to a customer to be promptly performed without issuing a purchase confirmation during the free gift event.

In addition, another object of the present invention is to provide a free gift event management method to prevent misuse of the receipt to allow normal customer management.

1 is a flow chart illustrating a conventional free gift presentation process flow,

2 is a block diagram of a free gift event management system according to an embodiment of the present invention,

3 and 4 is a flow chart illustrating a gift giveaway processing flow according to an embodiment of the present invention,

5 and 6 are flowcharts illustrating the free gift return processing flow according to the embodiment of the present invention.

※ Explanation of code for main part of drawing

10: user unit 12: sales management terminal

14: store force terminal 16: wireless LAN

18: PDA20, 30, 40: store giveaway server

50; Headquarters Gift Server 60: Database

70: dedicated line

The present invention management system according to a preferred embodiment of the present invention in order to achieve the above object, a plurality of store free gifts server for storing and managing a variety of transaction history during the free gift event occurred in the store; A head office free gift server for storing store-specific gift event details provided from the plurality of store free gift servers and performing enterprise-wide analysis based on the free gift event transaction history for each store; And if there is a request for returning a product, contact the corresponding store's gift server among the store's gift server for details on the receipt of the gift for the product, and the sales cancellation and the return of the gift generated as a result of the proper return are given. A store POS terminal sent to the server, a personal portable terminal for barcode scanning or card sensing of a customer's receipt at a free gift box, and a sales confirmation including scan information or sensing information from the personal mobile terminal installed at the free gift box And a user unit having a wireless LAN for wirelessly receiving a request signal and transmitting the request signal to the store free gift server and wirelessly transmitting the sales confirmation result information from the store free gift server to the personal portable terminal.

In accordance with an embodiment of the present invention, a method for managing a free gift event, as sales occur in a store force, a corresponding store force terminal issues a receipt to a customer and sends the sales information along with the card information of the customer to a store gift server. A first process of transmitting; The store free gift server as the receipt barcode information of the customer scanned by the personal portable terminal of the free gift presentation place or the card information of the customer sensed by the personal portable terminal is input to the store free gift server through a wireless LAN. A second process of determining whether or not the normal sales in the; Transmitting a message according to the determination result to the personal portable terminal through the wireless LAN; A fourth step of transmitting, by the personal portable terminal, the free gift payment details to the store free gift server through the wireless LAN after the free gift payment is made based on the message; A fifth step of storing the free gift payment history in the store free gift server and transmitting all sales and free gift payment details at the corresponding store to the head office free gift server; And a sixth process of performing a company-wide analysis on the head office free gift server based on the sales from each store free gift server and the payout of the free gift.

And, the gift event management method according to another embodiment of the present invention, when a customer who wants to return a product visits the store force to request the return of the product and the free gifts attached thereto, the corresponding store receiving the gift of the customer A first step of inquiring to the free gift server; A second step of transmitting, when the inquiry is made at the store free gift server, the normal gift receiving customer to the terminal of the store POS when the customer receives the free gift, and notifying the terminal of the store POS if the customer is abnormal; Performing a return processing of the product and the free gift only to the customer receiving the normal free gift and transmitting the return details of the product and the free gift to the store free gift server at the terminal of the store POS; A fourth step of storing the return details of the goods and the free gifts in the store free gift server and transmitting all sales at the store and the return details of the goods and the free gifts to the head office free gift server; And a fifth process of performing a company-wide analysis on the head office free gift server based on the sales from each store free gift server and the return details of the products and the free gifts.

Hereinafter, with reference to the accompanying drawings will be described a gift event management system and method according to an embodiment of the present invention.

2 is a block diagram of a free gift event management system according to an embodiment of the present invention, and stores / manages the transaction and transaction details and sales history at the store (eg, Jamsil branch of Lotte Department Store, Gangnam branch of Lotte Department Store, etc.) In addition, a plurality of store free gift servers 20, 30, 40 for storing and managing all the details during the free gift event occurred in the store; Store transaction details, sales history, and gift event details provided by the plurality of store free gift servers 20, 30, and 40 are stored in the database 60, and based on the transaction details, sales history, and gift event details by store. The head office free gift server 50 to perform enterprise-wide analysis by performing the analysis; And it is installed in each store and transmits various sales and transaction details to each of the store gift server 20, 30, 40, and each of the store's gift server server (20) , 30, 40 is provided to the user unit 10 to transmit.

Here, the user unit 10 to the corresponding store free gift server (20, 30, 40; any one of the embodiment of the present invention; 30 in the embodiment of the present invention) sales inquiry and gift gift inquiry and gift giveaway event related to the gift giveaway of the store A sales management terminal 12 for inquiring analysis and inquiring receipt / stock of a free gift; If there is a request for returning a product, the customer can receive details of the receipt of the free gift for the corresponding product from the plurality of store free gift servers 20, 30, and 40 of the corresponding store free gift server 30, and cancel the sales generated due to the proper return. Store POS (POS) terminal 14 for transmitting the details (the product is canceled at the store when the product is returned correspondingly) and the gift return items to the store gift server 30; A personal digital assistant (PDA) 18 for barcode scanning and card sensing of a customer's receipt at a gift giveaway; And a sales confirmation request signal including scan information and sensing information from the personal mobile terminal 18, which is installed at the place where the gift is presented, is wirelessly transmitted to the corresponding store gift server 30, and the store gift server 30 A wireless LAN 16 (Wireless LAN) for wirelessly transmitting to the personal portable terminal 18 the sales confirmation result information.

In FIG. 2, reference numeral 70 denotes a dedicated line connecting the store gift server 30 to the sales generalization terminal 12, the store force terminal 14, and the wireless LAN 16 of the user unit 10.

And, the store force terminal 14, although not shown in detail in the drawings, the central processing unit for controlling the overall operation of the store force terminal; A printer for issuing customer receipts and various data processing results as documents under the control of the central processing unit; A key input unit for generating various key codes for money registration using keys provided on a keyboard (not shown), as well as key input for checking a free gift payment upon request for free gift return and key cancellation details of the free gift; A ROM having a program that implements various functions of the corresponding store force terminal, including a system operation program; RAM for temporarily storing various data generated during the money registration operation; A display unit which displays various data processing results generated during the money registration operation on a display such as a CRT under the control of the central processing unit so that customers and employees (clerks) can check them; A power supply unit for supplying power to the entire store POS terminal and preserving all data temporarily stored in the RAM generated during the operation of the store POS terminal by power supply by a backup battery during a power failure; A card sensing unit capable of sensing a number and various information of a customer card; And a bar code reading unit that reads data of a bar code attached to a product (or a gift or a receipt) through a bar code reader.

The WLAN 16 adopts a frequency hopping method with high speeds of approximately 2 Mbps and 11 Mbps, and supports client compatibility and roaming. The wireless LAN 16 also uses a transmitting antenna and a receiving antenna. Such a wireless LAN 16 is installed in a place where cable exposure and installation are difficult (for example, a gift giveaway), a temporary event place, and the like.

In addition, the personal portable terminal 18, although not shown in detail in the drawings, the control unit for controlling the overall operation; A scanner capable of scanning barcodes on customer receipts; A card sensing unit capable of sensing a number and various information of a customer card; A key input unit capable of inputting various keys; A touch panel touched by a pen mouse; A display unit for displaying the details of receiving the free gift according to the inquiry content during the return processing of the free gift by the control of the controller or displaying a message of another content; And an antenna for transmitting / receiving, which receives a radio transmission signal from the WLAN 16 and wirelessly transmits a predetermined signal to the WLAN 16.

In addition, the store gift server 20, 30, 40 includes a server for storing and managing information related to the store business (for example, accounting, accounting, etc.); A server for storing and managing all transaction details in the store; It can be broken down into a server that stores and manages all sales in the store.

Looking at the work of the free gift event management system of the present invention configured as described above are as follows. The free gift event management system of the present invention performs the management of the free gift payment history, such as daily management for each store / time group management / management of the free gift / management by the amount of money / sales of the free gift payment. In addition, the free gift event management system of the present invention stores goods / inventory management, such as the management of the free goods received by store / daily inventory management / time by day management / by the amount of pain management / appropriate inventory management / excessive inventory management by store, etc. Do it. In addition, the free gift event management system of the present invention performs sales management such as total sales management for each store / time group management / sales management by floor / day sales management of all stores / payment management of free gifts versus sales. In addition, the free gift event management system of the present invention performs free gift management such as image management for each free gift, management for each bank company, and contents management for a private bank company. In addition, the free gift event management system of the present invention performs code management, such as product number management / private bank company application rate management, and manages the membership number of the most important guest (MVG).

Next, the operation of the free gift event management system according to an embodiment of the present invention will be described with reference to the flowcharts of FIGS. 3 to 6.

First, the free gift presentation process flow is demonstrated with reference to the flowchart of FIG. 3 and FIG.

During the free gift event, any customer comes to the store, selects a desired product, and pays a predetermined amount with a card (eg, Lotte Card, Shinsegae Card, Credit Card, Debit Card, etc.) in the store POS terminal 14 ( In step S100), the employee of the store issues a predetermined receipt (including a bar code) to the customer by using the store force terminal 14 (step S110). At this time, the bar code indicates the number of the store force, the year / month / day of purchase of goods, transaction number and the like. Then, with the receipt issuance, the sales history and card information of the customer generated in the store POS terminal 14 are transmitted to the store free gift server 30 through the dedicated line 70. When a customer pays using a particular card as a specific cardholder (eg, Lotte Card), the product purchase taste and purchase amount accordingly are usefully used as an analysis data for the corresponding customer later.

The customer who has received the receipt goes to the gift giveaway and presents the receipt or card to the employee who gives the free gift (step S120).

Then, the employee who pays the free gift scans the barcode of the receipt or senses the customer's card by using a personal digital assistant (PDA) in order to check whether the receipt and the sales belong to the corresponding customer (step S130). Here, both the barcode and the card of the receipt may be used or only one of them may be used to confirm that the receipt and the sales are of the customer.

In this way, the scanned barcode information or the sensed card information is transmitted to the wireless LAN 16 wirelessly. The wireless LAN 16 receives the barcode information or the card information transmitted wirelessly and transmits the barcode information or the card information to the store gift server 30 through the dedicated line 70 (step S140).

Accordingly, the store gift server 30 will automatically check the receipt and sales history (step S150).

If the check result is abnormal (“No” in step S160), that is, if the contents on the receipt and the sales history input to the store free gift server 30 are different, the information indicating that the store free gift server 30 is abnormal (that is, Message) is generated and transmitted wirelessly to the personal portable terminal 18 via the dedicated line 70 and the wireless LAN 16 (step S170). Accordingly, the gift-giving staff does not provide the free gift by explaining the message displayed on the display unit (not shown) of the personal mobile terminal 18 and explaining why it is impossible to pay the free gift to the corresponding customer (step S180).

On the contrary, if the check result is normal (“Yes” in step S160), the store gift server 30 generates information (that is, a message) indicating that it is normal and wirelessly through the private line 70 and the wireless LAN 16. It transmits to the portable terminal 18 (step S190). Accordingly, the gift-giving staff reports the message displayed on the display unit (not shown) of the personal mobile terminal 18 to pay (gift) the gift to the corresponding customer (step S200).

Thereafter, the gift paying employee wirelessly transmits the gift payout details to the wireless LAN 16 by a key operation on the personal mobile terminal 18, and the wireless LAN 16 transmits the received gift payout details to a dedicated line ( 70) is transmitted to the store gift server 30 (step S210).

The store free gift server 30 collects and stores the free gift payment details that have been transmitted (steps S220, S230). Then, the store gift server 30 transmits the sales history from each store POS terminal to the head office gift server 50 at regular intervals or irregularly, together with the details of the collected and stored free gift payment (step S240).

Accordingly, the head office free gift server 50 stores the free gift payment history and sales history from each of the store free gift servers 20, 30, and 40 in the database 60, and then analyzes the sales and inventory of each store. Instead of analyzing the customer's preference of gift items and preferred kinds of free gifts, the customer analyzes the average purchase amount of each store and the rate of gift giveaway (step S250).

This time, the gift return processing flow will be described with reference to the flowcharts of FIGS. 5 and 6.

When the customer who wants to return the product visits the store force and returns the product and the free gift accompanying it (step S300), the employee of the store force uses the terminal 14 of the store force to present the customer. After recognizing the information of the card or receipt (for example, the card number or the barcode information), the key input unit (not shown) of the terminal 14 of the store POS is operated to transfer the free gift to be returned (ie, a free gift to be recovered). After generating a signal for inquiring whether or not the customer has received normally to the store free gift server 30 via the dedicated line 70 is transmitted (step S310). At this time, the card number or barcode information of the customer is also transmitted to the store gift server 30.

If the store gift server 30 receives an inquiry signal, the store free gift server 30 queries the pre-stored free gift payment history to determine whether the card number or barcode information received with the inquiry signal is for the customer (step S320).

As a result of the grasping, if it is abnormal (“No” in step S330), that is, if the card number or barcode information violates the customer's free gift payment details, the store free gift server 30 is notified that the information is abnormal (that is, a message). ) Is generated and transmitted to the store force terminal 14 via the dedicated line 70 (step S340). Accordingly, the user of the store force terminal 14 reports a message displayed on the display unit (not shown) of the store force terminal 14 to inform the corresponding customer that it is abnormal (step S340).

On the contrary, if the grasping result is a normal receiving customer (“Yes” in step S330), the store gift server 30 transmits the received gift of the customer to the store POS terminal 14 through the dedicated line 70. (Step S350). Accordingly, the user of the store force terminal 14 reports the message displayed on the display unit (not shown) of the store force terminal 14 and receives the free gift brought by the customer (step S360).

Then, the user of the store POS terminal 14 operates a key input unit (not shown) to key in the product return details (ie, sales cancellation details) and the free gift return details to the store free gift server 30. (Step S370).

The store gift server 30 collects and stores the returned merchandise return history (sales cancellation history) and the free gift return history (steps S380 and S390). Then, the store gift server 30 transmits the product return details (sales cancellation details) and the gift return details that are collected and stored to the head office gift server 50 at regular intervals or irregularly (step S400).

Accordingly, the head office gift server 50 stores the product return history (sales cancellation history) and the gift return history from each of the store gift server 20, 30, and 40 in the database 60, and then returns the product return rate for each store. (Sales cancellation rate), the return rate of the free gift, the kind of the free gift returned and the number of customers and the cause of return of the free gift for each customer are analyzed (step S410).

As described in detail above, according to the present invention, the preparation of the purchase confirmation certificate is unnecessary during the free gift promotion period, thereby reducing the waiting time of the customer, thereby improving the service.

In addition, the non-issuance of the purchase confirmation certificate has an effect of reducing costs, and computerized management of the free goods is performed, so that proper inventory management is efficiently performed.

In addition, there is an effect of preventing duplicate receipt due to the check of receipts and sales aggregates when free gifts are presented.

In addition, when a free gift is presented, a personal digital assistant (PDA) can be used at a free gift presentation place to instantly pay a customer's desired gift by barcode scanning or card sensing of a receipt, thereby maximizing customer service satisfaction.

In addition, the details of the return of the free gift and the sales and the payment of the free gift at each store generated during the free gift event are sent to the free gift server of the head office to analyze the free gift and the customer for more efficient customer management. do.

On the other hand, the present invention is not limited only to the above-described embodiment, but can be modified and modified within the scope not departing from the gist of the present invention, the technical idea to which such modifications and variations are also applied to the claims Must see

Claims (4)

A plurality of store free gift servers for storing and managing various transaction details during a free gift event generated at the store; A head office free gift server for storing store-specific gift event details provided from the plurality of store free gift servers and performing enterprise-wide analysis based on the free gift event transaction history for each store; And If there is a request for returning a product, contact the corresponding store's gift server for details on the receipt of the gift for the product, and check the sales cancellation and the return of the gift generated due to the proper return. A store POS terminal for transmitting to the store, a personal portable terminal for scanning barcodes or card sensing of a customer's receipt at a free gift box, and a sales confirmation request including scan information or sensing information from the personal mobile terminal installed at the free gift box Receive a wireless signal and transmits to the store free gift server and a gift unit comprising a user unit having a wireless LAN for wirelessly transmitting the sales confirmation result information from the store free gift server to the personal mobile terminal Management system . The method of claim 1, The user unit, to the corresponding store gift server to query the sales inquiry, gift payment inquiry and gift event analysis related to the free gift event of the store, and further comprises a sales management terminal for querying the receipt / inventory of the free gift Giveaway event management system. A first step of generating a receipt to a customer at a corresponding store POS terminal and transmitting the sales information along with the card information of the customer to a store free gift server as a sale occurs in a store POS; The store free gift server as the receipt barcode information of the customer scanned by the personal portable terminal of the free gift presentation place or the card information of the customer sensed by the personal portable terminal is input to the store free gift server through a wireless LAN. A second process of determining whether or not the normal sales in the; Transmitting a message according to the determination result to the personal portable terminal through the wireless LAN; A fourth step of transmitting, by the personal portable terminal, the free gift payment details to the store free gift server through the wireless LAN after the free gift payment is made based on the message; A fifth step of storing the free gift payment history in the store free gift server and transmitting all sales and free gift payment details at the corresponding store to the head office free gift server; And And a sixth process of performing a company-wide analysis based on the sales from each store's free gift server and the free gift payment history at the head office free gift server. When the customer who wants to return the goods visits the store force and requests the return of the goods and the free gifts accompanying them, the first step of inquiring the customer's gift collection details to the corresponding store gift server; A second step of transmitting, when the inquiry is made at the store free gift server, the normal gift receiving customer to the terminal of the store POS when the customer receives the free gift, and notifying the terminal of the store POS if the customer is abnormal; Performing a return processing of the product and the free gift only to the customer receiving the normal free gift and transmitting the return details of the product and the free gift to the store free gift server at the terminal of the store POS; A fourth step of storing the return details of the goods and the free gifts in the store free gift server and transmitting all sales at the store and the return details of the goods and the free gifts to the head office free gift server; And And a fifth process of performing a company-wide analysis based on the sales from each of the store's free gift servers and the return details of the goods and the free gifts at the head office free gift server.