KR20020059983A - Absence automatic response system using a voice home page system - Google Patents

Abstract

PURPOSE: A system for an automatic response in absence is provided to supply an automatic response service for a caller of a wire/wireless public switched telephone network in the case that a user does not reply using information of a stored voice homepage prepared and stored through a voice on a wire/wireless telephone, an editing method by a DTMF, or a VEB builder through the Internet. CONSTITUTION: An integrated VEB server(120) is connected to a PSTN(public switched telephone network) and the Internet. A VEB database server(140) is connected to the integrated VEB server(120). A telephone number extracting unit(121) extracts a telephone number of a terminated user from a call signal being inputted. A VEB browser(122) connects the PSTN to the integrated VEB server(120) and supplies an automatic response service to a telephone caller. A VEB builder(123) supplies a web screen to a user for making the user manufacture a voice homepage, forms contents corresponded to a voice homepage menu of a tree structure into a VXML file adapted to a voice browsing, and stores the VXML file in the VEB database server(140). The VEB database server(140) stores member information, automatic response service setting information, voice homepage information for an automatic response service.

Description

Absence automatic response system using voice homepage system {ABSENCE AUTOMATIC RESPONSE SYSTEM USING A VOICE HOME PAGE SYSTEM}

The present invention provides a caller of a wired / wireless public telephone network using voice or text information of a voice homepage that a receiver (service subscriber) has previously registered and stored in a predetermined website when the receiver does not answer a call or the phone is turned off in a wired / wireless public telephone network. The present invention relates to an out-of-office automatic response system using a voice homepage system that provides an automatic response service to the general public.

At present, due to the development of technology in the field of electronic information communication, various voice related technologies are being introduced to connect wired and wireless public telephone networks and the Internet. In particular, systems such as Interactive Voice Response (IRR), Automatic Response System (ARS), Voice Mailing System (VMS), Unifided Messaging System (UMS), and Computer Telephony Integration (CTI) using advanced voice recognition and speech synthesis technology In this case, it is possible to provide a variety of high-quality voice services in real time by converting text to speech in real time, or converting speech into text and then converting text into speech.

1 is a configuration diagram schematically showing an example of a conventional automatic response system using a CTI server. Referring to FIG. 1, a conventional automated answering system architecture 400 includes, for example, a telephone exchange (PBX) 410 connected to a public switched telephone network (PSTN), automatic speech recognition (ASR) and speech synthesis (ASR). A computer telephony integration (CTI) server 420 for providing a voice service in which a computer and a telephone are interlocked using a text-to-speech (TTS) technology, a database server 430 connected to the CTI server, And an automatic answering system (ARS) 440 connected in parallel to the telephone exchange and the CTI server described above.

The above-described conventional automatic answering system 440 receives a call received by a wired or wireless telephone user, sends a guide message, and provides a corresponding service according to a user's keypad or voice input corresponding to a specific command. That is, when the user inputs the keypad or the voice of the phone corresponding to the specific command according to the guidance of the automatic answering system 440, the user listens to the predetermined voice service through the automatic answering system 440 or contacts the person in the predetermined department. You can connect and talk. Here, the CTI server efficiently uses the telephone system through a computer to implement video conferencing functions including automatic dialing and redialing functions, data transmission and voicemail functions, and automatic information provision of outgoing calls.

As such, using a conventional automated answering system combined with a CTI system, the user can assign a mailbox for each department, individual, and function in the company to record, listen to, and notify a message. You can make calls indirectly.

In addition, although the web server 500 may be installed to connect with the Internet, the web server 500 is operated and managed separately from the conventional auto answering system architecture 400.

Figure 2 is a schematic diagram showing a conventional voice portal system for providing a voice service, such as voice mail, voice bulletin board through a wired or wireless telephone. Referring to FIG. 2, the conventional voice portal system 600 includes a PBX-integrated server 610 connected to a public telephone network and a built-in switch, a web server 620 connected to the Internet, and a database server 630. And a UMS server 640 for transmitting and receiving voice mail through a telephone and providing a voice bulletin board service.

Through the voice portal system described above, a user can register information in an e-mail or a bulletin board through a telephone or the Internet, and listen to the registered information by voice through a telephone and a voice service means on the web.

In addition, by using the above-described voice portal system, regardless of the place through a wired or wireless telephone can check his or her voice by voice or the contents of the bulletin board.

However, the above-described conventional automatic answering system architecture 400 is generally installed in a small or more business places to provide various functions such as an automatic incoming call function, a voice guidance function, an unmanned relay function, a voice mailbox function, an advertisement mailbox function, etc. It is still burdensome in terms of cost, installation and operation for users to build and use these various functions of the automatic response system. In addition, even when using the voice portal system, you can upload text or voice over the phone or listen to the contents of stored mails and bulletin boards by voice, but you can use voice files such as celebrities, voice actors' voices, sound effects, etc. It is difficult to establish a voice mail box or an answering machine.

On the other hand, a general user such as an individual uses an automatic answering system by connecting a separate answering machine to a telephone, or purchases a telephone equipped with an automatic answering function and uses an automatic answering system. Recently, personal devices equipped with CTI functions have been introduced, but in order to use such a device, the user must purchase the device himself, mount the device in his computer, and then execute the program. That is, the user must have some computer knowledge.

Moreover, even though personal computers can use software autoresponders, these methods also require the preparation of the necessary voice files and the use of complex software to edit and store the voice files, so that individuals or small businesses unfamiliar with the computer may not. It is difficult to build an automated response system with unique and diverse functions. In addition, although the user can build a simple automatic answering system using the above-described answering machine or the answering machine, it is difficult to construct an automatic answering system having various functions using voice files such as celebrity / voice actor voices and sound effects. .

Accordingly, an object of the present invention is to overcome the above-mentioned problems, a user or a small business user, such as a voice and DTMF editing method on a wired or wireless telephone, or VEB builder (voice homepage production tool) through the Internet. Voice homepage that provides the user's missed answering service to the caller of the wired / wireless public switched telephone network when the user's call is unanswered or the user's phone is turned off by using the information of the voice homepage that is simply created and stored. The present invention provides an automatic vacation response system using the system.

In addition, another object of the present invention is an ARS voice homepage hosting service provider automatically uses a voice homepage system that provides a subscriber's missed automatic answering service to a caller of a wired / wireless public switched telephone network using the corresponding information of the voice homepage previously stored by the subscriber. To provide a response system.

1 is a configuration diagram schematically showing an example of an automatic response system using a conventional CTI server;

2 is a schematic view showing a conventional voice portal system for providing a voice service such as a voice mail or a voice bulletin board through a wired or wireless public telephone network;

3 is a block diagram schematically illustrating an out-of-office automatic response system using the voice homepage system according to the first embodiment of the present invention;

4A is a flowchart for explaining a process of a user creating his or her own voice homepage in the missed call answering system using the voice homepage system according to the first embodiment of the present invention;

Figure 4b is a flow chart for explaining the operation of the missed automatic response system using the voice home page system according to the first embodiment of the present invention;

5 is a block diagram schematically illustrating a missed automatic response system using a voice homepage system according to a second embodiment of the present invention;

6 is a flow chart for explaining the operation of the automatic vacation response system using the voice homepage system according to a second embodiment of the present invention;

7 is a block diagram schematically illustrating a missed call response system using a voice homepage system according to a third embodiment of the present invention;

8 is a flowchart illustrating a process of a user managing a voice homepage or checking a recorded message in the missed answering system using the voice homepage system according to the present invention.

<Explanation of symbols for the main parts of the drawings>

100 ... auto answering system

120 ... Integrated VEB Server

121 ... Phone number extraction means

122 ... VEB Browser

122a ... Interface Converter

122b ... Voice recognition engine

122c ... Voice Synthesis Engine

123 ... VEB Builder

124 ... Broadcasting means

125 ... Voice recording means

126 ... means of authentication

140 ... VEB database server

In order to achieve the above object, the missed call answering system using the voice homepage system of the present invention includes a telephone number extraction means for extracting a telephone number from an incoming call signal, an interface converter, a speech recognition engine, and a speech synthesis engine. An integrated VEB server including a voice web browser and a voice web builder which is a voice home page production tool for creating, editing and managing a voice homepage composed of a VXML file by a user using a telephone or a web screen, and connected to the integrated VEB server. A VEB database server for storing member information, automatic response service setting information, and voice homepage information for the automatic response service; The telephone number extracting means extracts the telephone number of the user from a call signal converted by a conditional call forwarding service of a wired or wireless public telephone network operator; The voice web browser recognizes an input signal through a wired / wireless telephone and the Internet, and is written in a voice extensibility display language (VXML) that defines information about a search word and a hyperlink and information about a corresponding voice content and a call connection command. A voice of contents in the form of a voice file and converting the contents in a form of text into voice through the voice synthesis engine; The integrated VEB server may provide an automatic answering service through the voice web browser using the information of the VEB database server corresponding to the extracted telephone number.

In addition, according to the present invention, the above-described integrated VEB server is characterized in that it further comprises a guide broadcast means for the caller to listen to the announcement and select the answering service through the keypad or voice input.

In addition, according to the present invention, the above-described integrated VEB server is characterized in that it further comprises a voice recording means for recording the voice of the general user dialed.

In addition, according to the present invention, the above-described integrated VEB server, when the user accesses through a specific phone number or the Internet to edit, manage his voice home page or to check the recorded voice message, to verify and authenticate the user Characterized in that it further comprises an authentication means for.

In addition, according to the present invention, the above-mentioned authentication means is characterized by identifying and authenticating the user through the user's telephone number and voice password and the user's voiceprint.

In addition, according to the present invention, the above-mentioned authentication means receives the telephone number of the user obtained by the telephone number extraction means from the call signal transferred by the conditional call forwarding service of the wired or wireless public telephone network operator to the telephone number of the user It is characterized by determining whether to provide an automatic response service for.

In addition, according to the present invention, the above-described integrated VEB server includes a common system for an automatic response service of a plurality of ARS voice homepage hosting providers, wherein the VEB database server is the member information of each of the plurality of ARS voice homepage hosting providers and It includes a database of the member's auto-response service setting information, the member's voice homepage information and the operator content information.

In addition, according to the present invention, the voice web builder described above is a VXML file library (hereinafter referred to as 'voice template') of a voice structure for a celebrity or voice actor voice, an animal sound, and an effect sound so that a user can efficiently create his / her own voice homepage. Characterized in that it comprises a.

Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings.

FIG. 3 is a block diagram schematically illustrating an absence response system using the voice homepage system according to the first embodiment of the present invention, and FIG. 4A illustrates an automatic response system using the voice homepage system according to the first embodiment of the present invention. 4 is a flowchart illustrating a process of creating a user's own voice homepage, and FIG. 4B is a flowchart illustrating an operation process of the missed answering system using the voice homepage system according to the first embodiment of the present invention. 5 is a configuration diagram schematically showing an automatic missed response system using the voice homepage system according to the second embodiment of the present invention, and FIG. 6 is a schematic diagram showing an automatic missed response system using the voice homepage system according to the second embodiment of the present invention. 7 is a flowchart illustrating an operation process, and FIG. 7 is a voice according to a third embodiment of the present invention. 8 is a block diagram schematically illustrating a missed automatic response system using a homepage system, and FIG. 8 illustrates a process of managing a voice homepage or confirming a recorded message by a user in an automatic vacation response system using a voiced homepage system according to the present invention. Flowchart for

(First embodiment)

The absence response system 100 according to the first embodiment of the present invention will be described in detail with reference to FIGS. 3, 4A, and 4B. The missed answering system 100 according to the present invention includes an integrated VEB server 120 connected to a public switched telephone network and the Internet, and a VEB database server 140 connected to the integrated VEB server, as shown in FIG. 3. The integrated VEB server 120 connects the telephone number extraction means 121 for extracting the telephone number of the called user (member) from the incoming call signal, and connects the public switched telephone network (PSTN) with the integrated VEB server to make a call. VEB browser 122, which provides automatic voice response service to users, provides a web screen to a user to create a voice homepage, and forms a content corresponding to a voice homepage menu in a tree structure as a VXML file suitable for voice browsing. And a VEB builder 123 to store in the VEB database server 140. In addition, the VEB database server 140 stores member information, automatic response service setting information, voice homepage information for automatic response service, and other necessary information.

The present invention, for example, after the user A has created his own voice homepage through the VEB Builder 123, which is a voice homepage production tool that can be conveniently used for a wireless telephone or the like by subscribing to an automatic response service of a predetermined website, the website Is prepared by storing in the database server 140 and ON-setting the vacation answering service.

Subsequently, for example, if User A, a wireless telephone network subscriber, calls User A and User A does not answer the phone or the phone is powered off, the conditional call forwarding service of a wireless telephone provider (not shown) The call signal to user A is transferred to the missed automatic answering system of the present invention. The missed call answering system 100 of the present invention extracts the incoming call number from the call signal input through the phone number extracting unit 121 and extracts the user A from the extracted phone number in conjunction with the VEB database server 140. It checks, prepares user A's voice homepage information, and provides user A's automatic answering service to user B on the wireless telephone network through the VEB browser.

As such, the present invention provides a personalized missed answering service for each user to a caller in a wired / wireless public switched telephone network using a voice homepage that can be easily written by a wireless telephone or the like even a general user such as an individual or a small business. Can be.

Next, the process of creating a user's own voice homepage and setting up an answering service will be described in detail with reference to FIG. 4A.

First, the user accesses a predetermined website by phone or web and subscribes to an automatic answering service (S11). Next, the user sets his / her voice homepage directory using the VEB builder 123 (S12). The user can decorate the contents of each directory of the voice homepage by using a VXML file library having a voice structure for celebrities or voice actor voices and sound effects provided by the VEB builder (S13 and S14). Next, the user inputs the contents of the voice homepage directory by text or voice on the telephone or the web (S15). Next, the user saves the contents of the created voice homepage (S16), and sets the operation state of the auto attendant service using the voice homepage (S17).

As such, when the missed answering system using the voice homepage system of the present invention is used, the user can easily and simply create his own voice homepage using the VEB builder, and decorate the voice homepage with a celebrity voice and the like. It can be used to receive their own self-answering service.

Next, with reference to Figure 4b will be described the operation process of the automated answering system of the present invention. The missed answering machine of the present invention extracts the forwarded telephone number from the first incoming call signal (S21). Then, check whether the telephone number of the member subscribed to the automatic answering service is linked with the database server (S22), and if the member checks whether the automatic answering service is ON-setting (S23). If the step S22 and S23 is "Yes", the automatic answering service is provided to the caller (caller) with the voice homepage information of the member corresponding to the extracted telephone number (S28a). If the extracted telephone number is not the member's telephone number or the auto answering service is set to OFF, the incoming call signal does not enter the missed answering service of the present invention and is connected to the announcement of the wired / wireless public switched telephone network operator. (S24)

As such, the missed automatic answering system according to the present invention may provide the member's missed automatic answering service by directly connecting the voice homepage information of the member to the incoming call signal in the wired / wireless public switched telephone network.

(Second embodiment)

The absence response system 100 according to the second embodiment of the present invention will be described in detail with reference to FIGS. 5 and 6. Description of the same components as in the first embodiment described above will be omitted. The missed answering system 100 according to the present invention includes an integrated VEB server 120 connected to a public switched telephone network and the Internet, and a VEB database server 140 connected to the integrated VEB server, as shown in FIG. 5. The integrated VEB server 120 is configured similarly to the integrated VEB server 120 of the first embodiment above. However, the integrated VEB server 120 further includes a guide broadcasting means 124 for explaining the contents of the automatic response service of a specific member or a voice recording means 125 for recording a voice message left by the caller. In addition, the integrated VEB server 120 may further include an authentication means (not shown) for identification and authentication of members.

The above-mentioned guide broadcasting means 124 guides the user to output a simple greeting or a different greeting for each person. For example, a user may decorate his or her own voice homepage and configure various types of autoresponder services using voice templates of the VEB builder similarly to the first embodiment to provide various autoresponder services to various people.

The above-described voice recording means 125 records the voice message of the caller as needed and reproduces it according to the user's request. In addition, the voice recording means 125 may store the recorded voice in a separate voice storage device or a corresponding member DB of the VEB database server 140.

As such, the missed call answering system of the present invention is a caller of a wired / wireless public telephone network using a personalized voice homepage of each user created through a voice template of a VEB builder and a VEB builder that can easily create and decorate a voice homepage even through a wireless telephone. It is possible to provide various types of auto attendant service.

Referring to Figure 6 will be described in detail the operation of the present invention according to the second embodiment. The missed answering machine of the present invention extracts the forwarded telephone number from the first incoming call signal (S21). Then, check whether the telephone number of the member subscribed to the automatic answering service is linked with the database server (S22), and if the member checks whether the automatic answering service is ON-setting (S23). If the extracted telephone number is not the member's telephone number or the auto answering service is set to OFF, the incoming call signal does not enter the missed answering service of the present invention and is connected to the announcement of the wired / wireless public switched telephone network operator. (S24) If the step S22 and S23 is "Yes" and outputs the announcement for the automatic response service of the member corresponding to the extracted telephone number (S25). The caller hears the announcement announcement and selects a command corresponding to a specific answering service by using a keypad or voice (S26). If a specific command is selected, it is determined whether the selected command is a message recording command (S27). If it is not a message recording command, it provides a member's automatic response service with voice homepage information corresponding to the selected command (S28b). If it is determined in step S27 that the message recording command, the caller is guided to make a voice and the input voice message is recorded through the voice recording means (S29). Next, after the caller confirms his or her voice recording message (S30), the caller saves it, outputs a storage confirmation message (S31), and ends.

As such, the missed answering system using the voice homepage system according to the present invention may configure various missed answering services to the service subscriber through, for example, voice templates and guide broadcasting means of the VEB builder and the VEB builder.

(Third embodiment)

The absence response system 100 according to the third embodiment of the present invention will be described in detail with reference to FIG. Description of the same components as in the second embodiment described above will be omitted. The missed answering system 100 according to the present invention includes an integrated VEB server 120 connected to a public switched telephone network and the Internet, and a VEB database server 140 connected to the integrated VEB server, as shown in FIG. 7. The integrated VEB server 120 is configured similarly to the integrated VEB server 120 of the second embodiment above. That is, in FIG. 7, the integrated VEB server 120 guides broadcasting means 124 for explaining the contents of the automatic response service of a specific member, voice recording means 125 for recording a voice message left by the caller, and confirmation and authentication of the member. It is shown to include all of the authentication means 126 for.

In addition, in this embodiment, the integrated VEB server 120 operates as a common system of ARS voice homepage hosting providers, and the VEB database server stores various types of information of a plurality of ARS voice homepage hosting providers. That is, the integrated VEB server according to the present embodiment provides an autonomous answering service to a member of each ARS voice homepage hosting service provider by interworking with the VEB database server 140 storing various types of information of a plurality of ARS voice homepage hosting service providers. In addition, the VEB database server according to the present embodiment stores member information of a plurality of ARS voice homepage hosting operators, autoresponder service setting information of each member, voice homepage information of each member, and information on contents provided by each service provider.

For example, User A registers as a member of ARS Voice Homepage Hosting Company A, which provides the desired content services over the telephone or the web, and uses the VEB Builder 123 of the ARS common system (integrated VEB server) to create his or her voice homepage. Create and save to the VEB database server. At this time, user A creates a voice homepage with text, voice, voice template, etc. and uploads it to the corresponding directory of the VEB database server. User A then turns ON the missed answering service using the contents of the stored voice home page directory.

Then, when User A or User C calls User A, if User A's call is unanswered (when the phone is powered off or absent), the call signal to User A will be sent to the conditional call forwarding service of the wired or wireless telephone operator. Via the VEB browser 122 of the ARS common system 120. At this time, the phone number extraction unit 121 extracts the incoming call number from the incoming call signal. Next, the automatic answering system 100 compares and retrieves the extracted phone number with the member information stored in the VEB database server 140. If the user A corresponding to the extracted phone number is found, the automatic response service of the user A After the ON-setting is confirmed, provide the user A's missed answering service.

As described above, according to the present invention, the ARS voice homepage hosting company uses the integrated VEB server 120 and the VEB database server 140 of the present invention to provide each member with an auto attendant service using the directory contents of the member's voice homepage. Can provide.

Next, a process in which the user manages his or her own voice homepage or checks a recorded message in a missed automatic response system using the voice homepage system according to the present invention will be described in detail with reference to FIG. 8.

First, the user accesses the member mode of the answering machine by telephone or web (S31). Then, the user enters the registered phone number according to a predetermined guide (S32). Next, the voice password is input through a voice input means such as a telephone or a web microphone according to a predetermined guide (S35). Then, the automatic answering system checks whether the user's telephone number and voice password and the user's voiceprint all match (S38) and output a user (member) authentication message (S40). Then, the user confirms (S43) the recorded message according to the predetermined guide (S41) or manages or rewrites his or her voice homepage through steps S12 and below in FIG. 4A.

As such, in the present invention, when a user requests access to member mode to manage his voice homepage and check his voice message, after checking three conditions (user's registered phone number, voice password, and user's voice), By authenticating users, you can maintain a more secure security environment.

As described above, according to the present invention, a telephone of a user (recipient) is used by a user such as an individual or a small business operator using information of a voice homepage that is simply created and stored through a VEB builder (voice homepage production tool) on a wired or wireless telephone. When the user does not answer or the user's telephone is turned off, the missed automatic answering system using the voice homepage system providing the user's missed automatic answering service to the caller of the wired / wireless public switched telephone network can be provided.

In addition, according to the present invention, a plurality of ARS voice homepage hosting service providers can provide an automatic vacation response system using a voice homepage system that provides a subscriber's missed answering service by using the corresponding information of the voice homepage previously stored by the subscriber. have. Therefore, an individual can easily and easily build an absentee answering system equipped with various functions at a minimum cost by using a voice homepage.

Claims (8)

As an automatic vacation response system using voice homepage system, A voice web browser 122 including a phone number extracting means 121 for extracting a phone number from an incoming call signal, an interface converter 122a, a voice recognition engine 122b, and a voice synthesis engine 122c; An integrated VEB server 120 including a voice web builder 123 which is a voice home page production tool for creating, editing, and managing a voice homepage composed of a VXML file using a web screen; And And a VEB database server 140 connected to the integrated VEB server 120 and storing member information, automatic response service setting information, and voice homepage information for an automatic response service. The telephone number extraction unit 121 extracts the user's telephone number from the call signal converted by the conditional call forwarding service of the wired or wireless public telephone network operator, The voice web browser 122 recognizes an input signal through a wired / wireless phone and the Internet, and defines a voice extensibility display language (VXML) that defines information about a corresponding search word and a hyperlink, and information about a corresponding voice content and a call connection command. It is written in the form of the voice file, the content of the sound to the voice and the content of the text form to the voice via the voice synthesis engine to hear, Voice homepage, characterized in that the integrated VEB server 120 provides an automatic answering service through the voice web browser 122 using the information of the VEB database server 140 corresponding to the extracted telephone number. Out of office answering system using the system. The method of claim 1, The integrated VEB server 120 further includes an announcement home means 124 for allowing a caller (caller) to listen to the announcement and select an answering service through a keypad or voice input. Out-of-office automatic response system. The method of claim 2, The integrated VEB server further comprises a voice recording means (125) for recording a voice message of the caller (caller). The method of claim 3, wherein The integrated VEB server 120 authenticates and authenticates the user 126 in order to check and authenticate the user when the user accesses a specific phone number or the Internet to edit or manage his / her own voice homepage or check the recorded voice message. Missed automatic response system using the voice homepage system, characterized in that it further comprises. The method of claim 4, wherein The authentication means (126) is an automatic vacation response system using a voice homepage system, characterized in that to verify and authenticate the user by comparing the user's phone number and voice password and the voiceprint of the user. The method of claim 4, wherein The authentication means 126 receives a user's telephone number obtained by the telephone number extraction means 121 from a call signal transferred by a conditional call forwarding service of a wired / wireless public telephone network operator to automatically receive the telephone number of the user. Missed automatic response system using the voice homepage system characterized in that it determines whether to provide a response service. The method of claim 1, The integrated VEB server 120 includes a common system for an automatic response service of a plurality of ARS voice homepage hosting providers, The VEB database server 140 includes a database of member information of the plurality of ARS voice homepage hosting providers, autoresponder service setting information of each member, voice homepage information of the member, and operator content information. 123) and the automatic response system of the absence using the voice homepage system characterized in that the FTP connection. The method according to any one of claims 1 to 7, The voice web builder 123 includes a VXML file library having a voice structure of a celebrity or voice actor voice, an animal sound, and an effect sound so that the user can efficiently create his or her own voice homepage. Automated Response System.