KR100500168B1 - A bulletin board answering system in web server of computer network and method thereof - Google Patents

Abstract

The present invention relates to a bulletin board (Bulletin Board) answer processing system and method of the web server, in particular, when a question occurs on the web server bulletin board, by controlling the CTI server so that the answer of the person corresponding to the question can be done immediately In addition, the present invention relates to a bulletin board reply processing system and a method of a web server that allow a result to be immediately transmitted to a corresponding questioner.

Description

Bulletin board response processing system and method of web server {A BULLETIN BOARD ANSWERING SYSTEM IN WEB SERVER OF COMPUTER NETWORK AND METHOD THEREOF}

The present invention relates to a bulletin board (Bulletin Board) answer processing system and method of the web server, in particular, when a question occurs on the web server bulletin board, by controlling the CTI server so that the answer of the person corresponding to the question can be done immediately In addition, the present invention relates to a bulletin board reply processing system and a method of a web server that allow a result to be immediately transmitted to a corresponding questioner.

Recently, due to the rapid development of information communication and network technology based thereon, services using a computer network have been proposed and implemented in various forms.

As such, various kinds of computer network-related services exist. In particular, a Web-related service that follows the HTTP transport protocol based on the TCP / IP protocol is a representative example. Usually, a service related to providing a homepage is referred to as a web related service.

The bulletin board service is regarded as an almost essential service in the web-related services, because it has a function of a medium that allows necessary information to be transmitted between users or between operators.

In general, bulletin board services are implemented through CGI. The CGI stands for "Common Gateway Interface" and means an interface between a web browser (hereinafter referred to as "browser"), a web server (hereinafter referred to as "server"), and an application program. More specifically, it refers to an interface that tells the application how to pass data from the user's browser to the server and how the application passes the reprocessed data back to the user's browser.

Looking at the operation principle of the CGI, when the client makes a request to the server, the server passes the arguments to the CGI program and executes it, and the executed result is generated and passed back to the client via the server.

However, in the case of CGI programs used as a bulletin board service, information stored by a user after opening a session is stored as it is, and in a form of a form, and a session is opened with clients of a user using the bulletin board service. It only provided a simple publishing service that was provided by.

However, such a bulletin board service is not suitable for promptly providing information to users who want to acquire necessary information through the bulletin board service, or to operators and operators who want to provide customer service quickly through the bulletin board service. I had.

Looking at the problems of the existing bulletin board service through the Q & A bulletin board service, which is a representative example of the bulletin board service, there may be a case where a user who wants to obtain necessary information wants to get an answer by posting a question using the bulletin board service. It is inconvenient to wait until he checks the question and gives his answer.

Even in the case of an operator or a business operator who provides information, the existing bulletin board service cannot immediately check whether the information is requested, and thus cannot provide appropriate customer service.

In addition, in the case of trading goods or providing information as a service to a customer by applying a bulletin board service, the existing bulletin board service has a problem in that it does not immediately recognize whether the goods are closed or not or the request of the customer. .

Accordingly, an object of the present invention is to control a CTI server when a question arises on a web server bulletin board so that the answer of the person in charge corresponding to the question can be immediately performed, and the result can be immediately delivered to the questioner. In the implementation of the bulletin board answer processing system and its method.

In addition, an object of the present invention is to increase the user's convenience by allowing the user to obtain information through a web bulletin board service, so that the corresponding answers can be immediately contacted through voice, fax, and other contact means. The present invention provides a bulletin board reply processing system and a method thereof.

The object of the present invention to achieve in another aspect, when the person in charge of operating the web board service has a question and information request corresponding to them, even if a separate web server access to the contents can be delivered by voice In addition, the present invention provides a bulletin board reply processing system and method for enabling a server to immediately respond to a voice by increasing the operational effectiveness of the bulletin board service.

In addition, in the case of the present invention, when a user using a web board service wants to acquire information through a specific person in charge, the specific person in charge can immediately deliver the details of the information he / she wants to obtain, regardless of location, and his answer. If there is, it is to implement a bulletin board reply processing system and method of the web server to receive it through the means desired by them.

In order to achieve these objectives, the present invention provides data transmission corresponding to a predetermined bulletin board input form from the web client to a web server that performs data transmission and provision from at least one web client through use of an associated CTI server. In this case, the generated data is analyzed and stored, and the converted data is converted into voice data according to the generated data analysis result and provided to the person in charge. A bulletin board reply processing system having data transmitted from a bulletin board and a bulletin board DB for storing an attached state of the voice file, the voice of a person in charge responded to the CTI server corresponding to the voice data provided to the person in charge. Save as, and in charge of Request to convert the stored voice file into corresponding data corresponding to each of the data checking means included in the transmitted data, and to store the stored voice file in response to the created data as a result of driving the CTI server. And a CGI execution module for attaching to the response data of the created data; a voice DB configured to establish a relational DB relationship with the bulletin board DB and to connect the created data and the voice file stored in response thereto as relational data; It is characterized by.

In this case, the CGI execution module requests the CTI server to convert the voice of the person in charge who responded to the provision into text data and transmit it as a fax document, and transmits the voice of the person in response to the provision as a phone call. Characterized by demand.

The present invention also provides a web server performing data transmission and provision from at least one web client through the use of a linked CTI server and a CGI execution module. In the bulletin board reply processing method for analyzing the created data and storing the analyzed data, and converting the written data according to the analysis result of the created data and providing the call to the corresponding person as a call state. Driving the CTI server to store the voice of the voice file in the form of a voice file; An SMS message transmission request process for requesting to send the guide message of the response occurrence state of the person in charge in the form of an SMS message, and generating a guide message of the response generation state of the person in charge as an SMS message and transmitting it to the mobile phone; As a result of driving the CTI server, attaching the voice file stored in response to the created data as response data of the created data; and analyzing a pattern of the stored voice file and then corresponding text. And generating the data and then outputting the data.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. First, in describing the present invention through the reference numerals added to the components of each drawing, it should be noted that the same reference numerals are used even when the same reference numerals are shown on the other drawings to indicate the same components.

Also, in the following description, many specific details such as components of specific circuits are shown, which are provided to help a more general understanding of the present invention, and the present invention may be practiced without these specific details. It is self-evident to those of ordinary knowledge in Esau.

In the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.

In particular, detailed descriptions of already known and publicly known facts, and configurations and operations not directly related to the gist of the present invention will be omitted in the wireless Internet and other terminal devices operating therein described below.

FIG. 1 is a diagram illustrating an internal module configuration of a bulletin board answer processing system of a web server using a CTI server according to an exemplary embodiment of the present invention.

Referring to this, reference numeral 100 denotes a client according to an embodiment of the present invention, and therein, outputs bulletin form data transmitted as a result to a web server connection and input form data according to user data input, and outputs the form data. The viewer module for transmitting the input user data to the web server is provided. The viewer module may be used as a general browser (Explorer, Netscape, etc.), or may be used as a dedicated program produced by other practitioners. The viewer module allows all the information to be viewed on the World Wide Web and controls data transmission and reception according to the session establishment between the web server and the client, in particular, using the HTTP protocol. The viewer module is implemented and implemented to operate based on a driving system (OS) provided on the client.

A personal computer system (PC) is generally used for the client, and a portable information terminal (PDA) capable of accessing the World Wide Web may be applied.

Reference numeral 200 denotes a web server that performs a process related to a bulletin board answer according to an embodiment of the present invention. In the implementation of the present invention, the web server provides the client with data according to the web page type such as bulletin board form data and input form data using the client / server model and the HTTP of the web.

As the web server, an execution program related to the bulletin board reply processing according to the embodiment of the present invention is embedded as a CGI module, which is driven based on a pre-installed web server program. When the interface between the client and the web server is performed by driving the CGI module, the bulletin board reply processing function according to the embodiment of the present invention is performed.

The web server programs applicable to the web server include Apache, Windows NT, and 2000 series that can be used in both 32-bit Windows and Unix-based operating systems. Internet Information Server (IIS), and Netscape's Enterprise Server. Others include Novell's Web server for users running the NetWare operating system, and IBM's Lotus Domino server primarily for IBM's OS / 390 and AS / 400 customers.

The web server has a built-in network interface module according to the connection with the client. The data transmission / reception process with the outside is performed through the network connection interface.

Reference numeral 300 denotes a CTI server for performing bulletin response-related processing according to an embodiment of the present invention. The CTI server is linked with the web server to perform a bulletin board-related answer processing function in the practice of the present invention.

The CTI server refers to a server for managing telephone calls using a computer, which is short for "Computer Telephony Interface Server".

The CTI server is interworked with the company's private exchange PBX, and under such conditions, it performs computerized exchange service such as directly connecting an external call to the relevant department in the company, and initiates and manages other phone calls. .

The function of the CTI server will be described as an example. Using one of several standard methods, the caller's phone number can be screened out based on a database, and voice calls can be generated for authentication or message delivery, using live voice recording, recorded voice or input touch tones. Let's decide how to handle it. The caller may be provided with an interactive voice response, or the caller's telephone number may be matched against the customer's records, and then used as a reference to the caller. It also manages voice or video conferencing and collects and prints messages left by waiting calls or callers. It receives the fax document or automatically links it to the appropriate fax. Based on automatic dialing and incoming calls for external calls such as telemarketing, it also launches smart agent applications to help customers' requests.

In the practice of the present invention, the CTI server includes a UMS function.

The UMS is a system that stores and manages all types of message types such as voice, fax, and e-mail in a single logical mailbox, so that messages can be accessed through various communication media such as a telephone, a fax, and a mobile phone as well as a PC. do. It also integrates wired and wireless telephones and data communications networks, enabling users to search, compose and exchange different types of messages such as voicemail, fax and e-mail in one mailbox. In this case, the user only needs to learn one interface, regardless of the message type.

The background of the emergence of the UMS has been developed based on a technology that is different from voice communication technology and data communication technology, but voice communication and data communication have emerged as VoIP, a technology that can process data digitally and process the same as text information. This is because the distinction of is blurred. The convergence of voice and data has led to the emergence of solutions that enable the effective management and interactive use of numerous messages in any form.

In particular, as the market of companies, telecommunications, etc. has changed rapidly in recent years, users have a desire to integrate and process various types of information coming to them, so as to satisfy the needs of users as well as the cost. The implemented system is the UMS.

Looking at the internal configuration of the CTI server according to an embodiment of the present invention, first, the Text To Speech (TTS) engine converts the input and stored text characters into voice voice data.

In the practice of the present invention, the TTS engine converts the user input data transmitted from the web server into voice and outputs the voice. That is, in response to the bulletin board input form data of the web server, the user data input and transmitted from the user is converted into voice and output.

The Interactive Voice Response (IVR) module accepts some form of command data, or a combination of voice call input and selective press of a button on a touchtone phone, to respond appropriately in the form of voice, fax, callback, e-mail, or other media. It becomes a module that provides. It is used as part of a large application that includes database access. Examples of application of the IVR module generally include bank and stock account balance inquiry or transfer, various surveys including public opinion polls, call center call transfer, simple order entry transaction, and optional information inquiry (movie showtime schedule, etc.). .

The IVR module provides a prerecorded voice response for appropriate situations, keypad signal logic, access to appropriate data, and the like, and possibly the ability to record voice for later processing.

In the practice of the present invention, the IVR module may pass the voice converted data through the TTS engine to the person in charge as a call state. In this case, the person in charge directly receives the user data input and transmitted from the user in response to the bulletin board input form data.

The IVR module converts the voice of the person in charge into digital data format and stores the voice in a predetermined voice DB. This is an operation of registering the answer of the bulletin board in the form of a voice file, and the data type stored in the voice DB is a wave file (Wav) or a compressed voice file (MPEG, AC-3, etc.) that is commonly used. Form.

In the practice of the present invention, the IVR module is interworked with a private exchange (PBX), and the private exchange includes a plurality of extension subscribers. The extension subscriber may be a person in charge of answering questions and information registered as a bulletin board in the practice of the present invention.

The speech recognition and guidance module performs a speech to text (STT) function that analyzes a speech and converts its contents into text data. In particular, a data pattern of the stored voice file is extracted and converted into text data suitable for the conversion. And it outputs a predetermined voice. That is, a predetermined voice guidance message is output as a result of any specific event occurrence and data input. In the implementation of the present invention, the voice recognition and guide module outputs a guide message when the person in charge answers, or converts the stored answer voice into text information and transmits it to a fax or other corresponding device.

The SMS module performs a function of transmitting a short message to a mobile phone, and in the implementation of the present invention, when there is an answer from the person in charge and when the answer is registered as a bulletin board of the web server, it transmits a guide message thereof. . In addition, when there is user data input and transmitted from the user in response to the bulletin board input form data of the web server, the guide message may be transmitted to the person in charge. The mobile number to be transmitted is set at the time of data registration or at a predetermined number.

The SMS module is connected with a message center (MC) as an SMS providing system, and a mobile location exchange (MSC) and a home location register (HLR) configured therein. The MSC is connected to a mobile telephone network.

In addition, the SMS module connects to the MC to support a voicemail or additionally to an external system to support related SMS.

In the implementation of the present invention, the FAX module transmits its guidance message to the corresponding fax when there is an answer from the person in charge and when the answer is registered as a bulletin board of the web server. When the answer contents in the form of a voice file are converted into text through the voice recognition and guidance module, the converted text is converted into a FAX document and transmitted to the corresponding fax.

The FAX module operates based on FoIP (Fax over IP). The FoIP transmits a fax through a packet network such as an IP network instead of a PSTN. By sending data in the form of a packet and sending a fax, general fax machines can be linked through a packet network. The FAX module extracts a fax image from an analog signal, converts it to digital data via a packet network, and transmits the converted image.

Hereinafter, an operation flow of the web server and the CTI server according to an embodiment of the present invention will be described with reference to FIGS. 2A and 2B, 3A, and 3B.

First, FIGS. 2A and 2B are diagrams illustrating an operation flow of a web server in a bulletin board answer processing system of a web server using a CTI server according to an exemplary embodiment of the present invention.

Referring to this, in step 210, the web server maintains a state waiting for a call. In step 212, it is determined whether there is an event occurrence of the created data transmission request in response to the previously transmitted bulletin input form data. This determines whether or not a connection request for data created from a client in which a session is established has been made in the connected state.

On the other hand, the input form data has a form as shown in Figure 4 attached. The operation of step 212 is an operation normally generated when a user inputs a transmission input when uploading a document and text to a bulletin board.

If it is determined in step 212 that an event according to a request for transmitting data in response to the input form data is generated, in step 214, the user-created data included in the responded form data is transmitted. In step 216, the transmitted data is decoded and analyzed.

In step 218, it is determined whether the transmitted data includes CTI server operation request data. Referring to FIG. 4, when the user checks the "check box" on the "CTI use menu", the user requests to start the CTI server. In this case, the CTI server start request data is included in the created data. Will be sent.

If the CTI server operation request data is not included in step 218, since the user requested the bulletin board service in a normal manner, the created data is stored as a separate bulletin board DB in step 219. Normal text is registered as bulletin board DB.

If it is determined in step 218 that the CTI server driving request data is included, it is determined whether the step 220, 222, step 224 includes the execution request data of the SMS module, FAX module, voice recognition and guidance module. That is, in step 4, the steps 220, 222, and 224 of the "cell phone", "fax", "e-mail" menu check occurs on the "CTI use menu"? The judgment operation is performed.

When the SMS module execution data is included in step 220, that is, when the user checks the "SMS" field of the "mobile phone" menu field, the flag (Flag) according to the SMS module execution is switched to the setting state in step 221. . This is then a flag that determines whether the CTI server operates the SMS module.

When the FAX module execution data is included in step 222, that is, when the user checks the "Guide" column of the "FAX" menu field, the flag (Flag) according to the execution of the FAX module is changed to the setting state in step 223. . This is a flag that allows the CTI server to determine whether to operate the FAX module according to the generated event.

When the voice recognition and guidance module execution data is included in step 224, that is, when the user checks the "Voice" and "Content" fields of the "Mobile" and "FAX" menu columns, the voice recognition and the module are displayed in step 225. Switch the flag according to the execution to the setting state. This is then a flag for determining whether the CTI server operates the voice recognition and guidance module.

In operation 226, the created data is stored as a bulletin board DB and the corresponding data is registered. In step 226, the CTI server is called, and in step 228, the created data is transmitted to the CTI server in a predetermined form. The web server repeatedly performs step 210 to maintain a web server call state. The operation of the CTI server according to the call of the CTIO server is shown on the accompanying Figures 3A and 3B, which will be explained with reference to the corresponding figures.

On the other hand, if it is determined in step 212 that it is not a request for the transmission of the form data in response to the previously transmitted bulletin input form data, in step 230 it is determined whether there is an event according to the call from the CTI server. If it is determined in step 230 that the event occurs according to the call from the CTI server, and performs the appropriate operation when called.

If it is determined in step 230 that the event generated by the call from the CTI server, in step 232 it is determined whether the call event according to the response data registration request. In other words, it is determined whether the event according to the response from the answerer.

If it is not the call event according to the response data registration request in step 232, in step 233, the corresponding function according to the request of the CTI server is performed.

If it is determined in step 232 that the call event according to the response data registration request, in step 234, the answer mode according to the execution of the CGI module is performed. The answer data answered in step 236 is stored in the corresponding area of the bulletin board DB.

In step 238, it is determined whether voice data is additionally present. This is to determine whether the answering person answered by voice status through the CTI server function.

If it is determined in step 238 that voice data exists, in step 240, voice data stored in the corresponding area on the voice DB is attached as the answer data to be registered on the bulletin board. The answer data and the voice data corresponding thereto are in a state of being interlocked with each other through a relational DB operation.

In step 242, the flag setting state of each module related to the CTI server is detected. Therefore, in steps 244, 246, and 248, the execution flag setting state of the voice recognition and guidance module, the execution flag setting state of the FAX module, and the execution flag setting state of the SMS module are determined. Steps 247 and 250 are performed.

In step 245, a CTI server call is made according to a request for driving a voice recognition and guidance module. In step 247, a CTI server call is made according to a request for driving a FAX module. In step 250, an SMS module is driven. Make CTI server calls on demand.

And the operation of the web server according to the embodiment of the present invention is terminated.

3A and 3B illustrate an operation flow of a CTI server in a bulletin board answer processing system of a web server using a CTI server according to an exemplary embodiment of the present invention.

This is subsequently referred to the operational flow of FIGS. 2A and 2B. In the case of FIG. 3A, the flow is operated in succession to FIG. 2A. In the case of FIG. 3B, the flow is operated in succession to FIG. 2B. This is for convenience of explanation and reference thereof is desired.

First, referring to FIG. 3A, in step 310, the CTI server performs a call waiting state. In step 312, it is determined whether the created data is transmitted. The created data is data including the extension number of the person in charge corresponding to the created data transmitted from the client, and the web server is data stored in the bulletin board DB. When the questionnaire of the relevant field is determined when a question is normally posted on the bulletin board, the extension number of the person in charge is preset and included in the created data, and then the data is transmitted from the web server.

If the data created in step 312 is transmitted, and if there is an event accordingly, in step 314 the transmitted created data is analyzed. In the 316 series, it is determined whether the extension number information of the answering person is included as a result of the analysis of the created data.

If it is determined that the extension number is included, the extension terminal call operation corresponding to the extension number of the person in charge is performed in step 318. This is performed through the control of the PBX according to a predetermined signal conversion and transmission protocol. And depending on the implementation state, such an operation may be performed by driving the IVR module.

In step 320, it is determined whether a response occurs from the called extension. In other words, it is determined whether or not to answer the call. If a response occurs in step 320, the TTS engine is driven in step 322. Thereafter, in step 324, the text characters of the created data are converted into voice by driving the TTS engine. When a user posts a question on a bulletin board, the user receives the question and translates it into an audible voice signal. In operation 326, the IVR module is driven. In operation 328, the converted voice is transmitted to the answered extension. When transmitting, the PBX is transmitted to the corresponding station through the IVR module. Then the person in charge listens to the bulletin board's questions.

On the other hand, if there is no response from the extension in step 320, the mobile phone call of the person in charge is made. In step 321, it is determined whether or not a response is made.

On the other hand, if it is determined in step 321 that the mobile phone also does not respond, the SMS module is driven in step 323. In step 325, there was a question to the mobile phone of the person in charge, and therefore, a message indicating that an answer is required is transmitted. In operation 327, a predetermined standby timer is driven. In operation 329, the timer is determined whether the timer is expired, and when the timer is expired, the operation 318 is repeatedly performed.

After the voice transmission in step 328 is performed, in step 330 it is determined whether there is an input according to the response from the person in charge who listened. This may be determined based on whether there is a button input of a predetermined extension terminal. If a button input is generated according to an immediate response input, in step 332, the voice input after the button input is converted into voice data, and the voice is stored in the voice DB in the form of a predetermined voice file. Normal wave (Wav0 file can be stored as.

In step 334, the web server is called.

On the other hand, if the event is not generated from the web server according to the transmission of the data created in step 312, it is determined whether the event occurs according to the drive request of each module provided in step 340.

This may be an operation subsequent to the operation flow of FIG. 2B. If it is determined in step 340 that an event occurs according to a driving request of each module, the operation flow shown in FIG. 3B is performed.

Referring to FIG. 3B, it is determined whether there is a call according to a driving request of the voice recognition and guide module in step 342. This is to determine whether the operation of step 245 in FIG.

If it is determined in step 342 that there is a request for driving the voice recognition and guide module, the voice recognition and guide module is driven in step 346. In step 348, it is determined whether a request for guidance through a telephone or a fax is requested.

If there is a request for guidance through the telephone in step 348, the IVR module is driven in step 350. In step 352, the phone number is detected and the detected phone number is dialed. In step 354, it is determined whether there is a response of the call, and if there is a response, voice data stored in the voice DB is read and transmitted to the answered call. In this state, the questioner receives the answer of the person in charge by phone.

On the other hand, if there is a request for guidance through a fax in step 348, it is first checked whether the voice data is stored in step 349. If the voice data is stored on the voice DB, the IVR module is driven in step 351, and the voice data stored in the voice DB is converted into text data in step 353. In step 355, the corresponding fax number is detected and the detected telephone number is dialed.

In step 357, the converted text data is transmitted to the dialed fax. In this case, the interrogator will receive the person's response as a fax document.

If voice data is not stored in step 349, the fax module is driven in step 361. After converting the data answered on the bulletin board in step 363 into text data, step 355 is identically performed. The answered data becomes data stored in the bulletin board DB.

In step 342, it is determined whether there is a call according to the driving request of the voice recognition and guidance module. If not, in step 370, it is determined whether there is a call according to the driving request of the fax module.

If it is not the call according to the driving request of the fax module in step 370, it is determined in step 372 whether there is a call according to the driving request of the SMS module. In such a case, the SMS module is driven in step 374, and the mobile phone number input and stored in step 376 is detected. In step 378, the guide message including the guide content of the registered answer is transmitted as an SMS.

In the case of a call according to the FAX module driving request in step 370, the FAX module is driven in step 371. In step 373, the received and stored fax number is detected and dialed to the detected fax number.

In step 375, a guide message for registering an answer is transmitted to the fax.

Embodiments of the present invention as described above will be described below with reference to the accompanying Figures 4, 5, and 6.

First, a user (or questioner) executes a viewer module on his or her client terminal and enters a URL address to connect to a web server where the embodiment of the present invention is implemented. Then select the board service. In the bulletin board service selection state, the user selects a question and information request menu, and in response to the selection, the user inputs contents and other personal information and contact means information to be answered in an input form transmitted from the web server. The input form may be configured as shown in FIG. 4. The input form is usually sent in the form of an HTML document, which is sent with the session establishment according to the HTTP transfer protocol between the client and the web server.

In this state, the user inputs necessary matters through the input form, and in particular, selects a delivery means that can be contacted when there are answers to his or her question and request information. In the embodiment of the present invention, the transfer means includes a mobile phone, a general phone, a fax, an email, and the like, and in the case of a mobile phone, a voice message of an answer and a guide SMS message according to an answer registration can be delivered. In the case of the general telephone, the contents of the answer can be delivered as voice guidance, and in the case of a fax, the contents of the answer can be delivered in the form of a fax document and a message according to the answer registration guide can be delivered in the form of a fax document.

When the user inputs information on the input form according to the above method and transmits the information, the transmitted information is registered in the bulletin board DB of the web server and the CTI server is called according to the selected menu state. .

When the status registered in the bulletin board DB is displayed on the client, it is displayed as shown in FIGS. 5 and 6. In the case of the bulletin board service to which the present invention is applied, there may be a Q & A bulletin board of FIG. 5 attached thereto, or a transaction bulletin board as shown in FIG. 6. In the above description, the question and answer bulletin board is taken as an example, but this may also be applied to the transaction bulletin board as shown in FIG.

On the other hand, the web server interprets the data of the input form received from the user to generate an event according to the drive to the CTI server according to the analysis result. Then, the CTI server performs the operation according to the operation, which is directly connected to an extension to a person in charge, playing the contents of a question transmitted to the connected station by voice, and receiving the person's answer as a voice data and storing and storing the voice data. To document, fax of converted document, SMS transmission, etc.

The web server may convert the stored voice data into an attached file in response to the person in charge stored in the bulletin board DB. In addition, the processing result of the CTI server can be stored as a predetermined form in the corresponding area of the bulletin board DB, so that the user can check it through the client.

7 is a diagram showing a table of a relational database according to an embodiment of the present invention.

Referring to this, the bulletin board DB is divided into a question DB area and an answer DB area, and are interconnected between corresponding records, and are also connected to corresponding voice data of the voice DB of the CTI server. The connected voice data may be displayed in a form attached to a corresponding answer when using the bulletin board service.

As a result, through the implementation of the present invention, the user can receive the desired questions and information through the various media immediately upon the answer of the person in charge, and can also receive the answers stored in the form of voice data in the bulletin board service use state.

And when the implementation of the present invention is applied to the transaction board, the user can immediately know the transaction status.

Meanwhile, in the detailed description of the present invention, specific embodiments have been described, but various modifications are possible without departing from the scope of the present invention. Therefore, the scope of the present invention should not be limited to the described embodiments, but should be defined not only by the scope of the following claims, but also by the equivalents of the claims.

Through the implementation of the present invention as described above, a user who wants to obtain information through a web bulletin board service, can be immediately contacted through the voice, fax, and other means of communication of the corresponding response contents for convenience of use There is an advantage to be increased.

In addition, through the implementation of the present invention, the person in charge of operating the web bulletin board service can receive the contents and related matters directly by voice without having to access a separate web server when there is a corresponding question and information request. And, the answer can also be done immediately by voice, there is an advantage that can be more efficient board service.

In addition, when a user using a web board service through the implementation of the present invention wants to obtain information through a specific contact person, he or she can deliver the details of the information that he / she wants to obtain to the specific contact person immediately and anywhere. If there is an answer, it can be obtained through the means desired by the user, which has the advantage of obtaining better information.

1 is a view showing the internal module configuration of a bulletin board (Bulletin Board) response processing system of a web server using a CTI server according to an embodiment of the present invention.

2A and 2B are diagrams illustrating an operation flow of a web server in a bulletin board answer processing system of a web server using a CTI server according to an exemplary embodiment of the present invention.

3A and 3B are diagrams illustrating an operation flow of a CTI server in a bulletin board answer processing system of a web server using a CTI server according to an exemplary embodiment of the present invention.

4, 5, and 6 are views illustrating a screen state displayed on a user client when using a bulletin board answer processing system of a web server using a CTI server according to an exemplary embodiment of the present invention.

7 is a view showing a relational database table of a bulletin board answer processing system of a web server using a CTI server according to a preferred embodiment of the present invention.

Claims (17)

delete delete delete delete delete delete delete If there is a data transmission corresponding to a predetermined bulletin board input form from the web client, the web server performing data transmission and provision from at least one web client through use of the linked CTI server is analyzed. And store the converted data in the form of voice data according to the created data analysis result and provide the same to the person in charge. The data and the data transmitted from the CTI server in response thereto In the bulletin board reply processing system having a bulletin board DB for storing the attachment state, The CTI server stores the voice of the person in response to the voice data provided to the person in charge in the form of a voice file, and the response status of the person in charge and the stored voice file, respectively. And a CGI execution module for converting and providing corresponding data corresponding to the data, and attaching the voice file stored in response to the created data as the response data of the created data as a result of the driving of the CTI server. And a voice DB configured to connect the created data and the voice file stored in response thereto as relational data and set in a relational DB relationship with the bulletin board DB. delete The method of claim 8, wherein the CGI execution module, Ask the CTI server to convert the voice of the person in response to the provision into text data and transmit it as a fax document, and transmit the voice of the person in response to the provision as a phone call. Processing system. When there is a data transmission corresponding to a predetermined bulletin board input form from the web client, the web server performing data transmission and provision from at least one web client through the use of the linked CTI server and the CGI execution module is generated. In the bulletin board answer processing method for analyzing and storing the data, and converting the created data according to the analysis result of the created data, and providing the call to the person in charge as a call state, Driving the CTI server to store a voice of a person in charge responding to the provision as a voice file; An SMS message transmission request process of requesting to transmit a guide message of a response occurrence state of the person in charge as an SMS message form; Generating a guide message of a response occurrence state of the person in charge as an SMS message and transmitting the generated message to a corresponding mobile phone; And attaching the voice file stored in response to the created data as response data of the created data as a result of driving the CTI server. delete The method of claim 11, And analyzing the pattern of the stored voice file, generating a text data corresponding to the stored voice file, and outputting the text data corresponding to the stored voice file. delete delete delete delete