KR20020059881A - Information service system - Google Patents

Abstract

PURPOSE: A system for supplying information is provided to supply an effective on-line service for a user. CONSTITUTION: A web matching unit(323) includes a predetermined web page for enabling a businessman or a user to connect to a system through the Internet. The web matching unit(323) receives an information supplying request from each service company and receives user information necessary for supplying corresponding information as a name, a telephone number, an E-mail address, an occupation, an age, a scholarship, and a residence place of a user. The web matching unit(323) collects requesting information of a service company received through the Internet and stores the information in a database(322). The database(322) stores all sorts of information collected from the web matching unit(323), that is, information to be supplied to the user, user information for supplying corresponding information, and all sorts of information being collected from a service processing device(33). A service control device(32) executes and controls all sorts of information services requested in the service company to the user by controlling the service processing device(33) based on information being stored in the database(322). The service control device(32) is combined with an SMSC(Short Message Service Center) through a predetermined exclusive network(34), and executes a transmitting function of a character message or a telephone number for connecting to a corresponding service company through an on-line to the user in accordance with a request of the service company.

Description

Information service system

The present invention relates to a system for providing various types of information to a user. In particular, the present invention can be adapted to various usage environments, provides predetermined service information to a user, and collects predetermined information from the user to provide the service company. It's about the system.

Recently, as the communication environment is diversified and advanced, including the Internet, services provided to individuals are gradually becoming online and networked. For example, online reservation systems are operated by almost all service sectors such as transportation means such as trains and airplanes, lodging facilities such as hotels, golf courses, bowling alleys, nightlife and restaurants. In addition, a variety of online business and online services, including online guide services such as regular inspection dates and anniversaries, online polls and surveys, online education services, and providing various life information using online, are being activated.

However, the above-mentioned online service is limited to simply combining the service provider and the user by using a communication means, and in practice, the personnel of the service provider call the user, or the user calls the service provider. Since the service is provided through the service, there is a problem in that it requires a lot of manpower and cost, and it is impossible to provide an efficient service.

Accordingly, the present invention has been made in view of the above circumstances, and an object thereof is to provide an information providing system that enables an efficient online service to be provided to a user.

1 is a conceptual diagram illustrating the basic concept of the present invention.

Figure 2 is a block diagram showing the configuration of the information providing system in FIG.

3 is a block diagram showing the configuration of a service processing apparatus in FIG.

*** Explanation of symbols for the main parts of the drawing ***

1: user, 2: service provider,

3: Information system.

The information providing system according to the present invention for realizing the above object comprises a terminal apparatus for providing a connection function with a communication network, a call processing function, and a call connection processing and a call message according to a control message applied from a service control apparatus. A service processing apparatus for executing the information sending function and a predetermined database, and the service processing apparatus is provided to the user by controlling the service processing apparatus based on the user information and the service information stored in the database. Characterized in that it comprises a service control device for controlling.

Further, an information providing system according to another aspect of the present invention for achieving the above object is a first connection device for providing a connection function with the first communication network, and a second connection for providing a connection function with the second communication network. Apparatus, a service processing apparatus for performing an information service function through the second access device, characterized in that it comprises a service control device for controlling the second access device for the information service request through the first access device. .

Hereinafter, an embodiment according to the present invention will be described with reference to the drawings.

1 is a block diagram showing the basic concept of the present invention.

In FIG. 1, a plurality of users 1, a service company 2, and an information providing system 3 according to the present invention are combined through a communication network. Here, the communication network may include all communication networks such as a public switched telephone network (PSTN), an integrated service digital network (ISDN), a wireless local loop (WLL), a mobile communication network, and the Internet.

In the above configuration, the user 1 typically provides various online services provided by the service provider 2 by being combined with a predetermined service provider 2 through a communication network or through the information providing system 3 or another service provider. Will receive. The services offered here include online financial services including telebanking and PC banking, e-business including online auctions and online orders and reservations, e-business including B2B and B2C, online education services, public opinion polls, and various information services. There are a variety of services.

Meanwhile, in FIG. 1, the information providing system 3 provides a predetermined online service to the user at the request of the service provider 2 or on behalf of the service provider 3. Here, the service provided by the information providing system (3) includes reservation information such as a hotel or restaurant golf course for the user, trading information such as securities, e-commerce, auctions, real estate, living information such as fortune-telling or bio rhythm, It is possible to provide educational information such as language and culture. In addition to providing the above information, it is possible to perform a function of acting as a survey, public opinion, market research, and providing a specific advertisement for the service company 2 on behalf of the service company (2). The information providing system 3 may provide various types of information such as voice, E-mail, text message, and moving picture.

2 is a block diagram showing the configuration of the information providing system 3 described above.

In FIG. 2, the service control apparatus 32 includes an operator matching unit 321 for operator matching, a predetermined database 322, and a web matching unit 323 providing an internet interface function. Here, the web matching unit 323 may be configured by using a separate web server. The web matching unit 323 includes a predetermined web page for the operator or user to access the system through the Internet. In addition, the web matching unit 323 receives a request for providing information from each service provider 2 in FIG. 1, and also user information necessary for providing the information, such as a user's name or telephone number, an e-mail address, a job. You will receive information such as age, education, and place of residence. The web matching unit 323 collects the request information of the service company received through the Internet and stores it in the database 322.

The database 322 includes various information collected from the web matching unit 323, that is, information to be provided to the user, user information to provide the information, and various information collected from the service processing device 33. Will be saved. The service control device 32 controls the service processing device 33 based on the information stored in the database 322 to execute and control various information services requested by the service company 2 to the user. In addition, the service control device 32 is coupled to the short message service center (SMSC) through a predetermined dedicated network 34, so that a text message or the service provider (2) online to the user at the request of the service provider (2) The transmission function of the telephone number (or URL information) for connection is executed.

The service processing device 33 is coupled with the service control device 32 via the dedicated network 34 and, for example, with the exchange via the E1 link and ISUP protocols. The service processor 33 executes a predetermined information providing function for each user under the control of the service controller 32.

3 is a block diagram showing the detailed configuration of the service processing apparatus 33. As shown in FIG.

The service processor 33 includes a service processor 310, a signal processor 320, a service resource unit 330, and a switch unit 340. The service processor 310 is coupled to the dedicated network 34 through the hub 350, and the service processor 310, the signal processor 320, the service resource unit 330, and the switch 340 are controlled by a control bus ( Are coupled to each other via a control bus 360. In this case, the service control device 32 and the service processor 310 may be coupled through the No. 7 protocol.

The service processor 310 performs an E1 trunk management function, a network matching function for performing No.7 protocol processing of level 3 or higher, and an information service providing function for providing an information service to a user. In addition, the service processor 310 may be provided with a predetermined number translation table to perform a call processing for the user.

The signal processor 320 includes an E1 interface 321 for E1 matching, a traffic interface 322 for transmitting and receiving traffic data, and a protocol processor 323 for performing No.7 level 1 and 2 protocol processes. It is composed. The signal processing unit 32 performs an E1 trunk connection with the exchange, traffic data transmission and reception processing such as service information for the subscriber, and data transmission and reception processing according to the ISUP protocol between the exchange and the service processing unit 31.

The service resource unit 330 includes a service resource control unit 331 for outputting and controlling predetermined information according to the information ID received from the service processing unit 310, and data storage means for storing a plurality of service information. An information generation unit 332 for outputting predetermined service information under the control of the resource control unit 331, and audible information such as a busy tone or voice guidance received from the destination exchange during call processing (IBI: In-Band Information). ) And a response detector 333 for detecting a DTMF tone or a voice response that the user inputs in response to the provision of information. In addition, the service resource controller 331 controls the output of the service information and transmits the service information to the information generator 332 in response to a service information downloading operation executed by the service processor 310 from the service controller 32. Service information update function will be executed.

The switch unit 340 is a switch device 341 for switching and coupling the traffic interface 322 of the signal processor 320 and the information generator 332 of the service resource unit 33, and the control from the service processor 31. And a switch controller 342 for controlling the switch device 341 according to the data. The switch unit 34 combines the service information output from the information generation unit 332 to the subscriber under the control of the service processing unit 31, and the No. 7 or R2 signal data between the exchange and the protocol processing unit 323. It performs the function of providing transmission and reception.

Next, the operation of the device having the above configuration will be described.

When the service provider 2 requests the provision of predetermined information about the members and subscribers of the service provider 2 through the web matching unit 323, the request information is provided through the web matching unit 323. 322). Such request information may be provided through offline rather than online. In this case, the operator inputs the requested information through the operator matching unit 321 of the service control device 32 and stores it in the database 322. .

On the other hand, the request information includes the contents of the service information to be provided to the user, and the telephone number or the e-mail address of the user who should provide the service information, and in particular, the information is transferred to any communication means, for example, E. -Information on whether it should be provided by e-mail, voice information by telephone, or text message, and the date or time when the information should be provided. In this case, when the information to be provided to the user is advertisement information, information that enables selective advertisement such as a job, age, education, and residence of the user who should receive the advertisement is included.

When predetermined request information is stored in the database 322 through the above-described method, the service control device 32 executes and controls the information service for the user based on the stored data.

First, when information is to be provided to the user through an e-mail, the service control device 32 reads out the corresponding information from the database 322 and the e-mail information to which the information should be transmitted, and converts it to the web matching unit. 323, the web matching unit 323 executes the normal E-mail transmission function to transmit the corresponding information by the E-mail.

When the information needs to be provided to the user through a text message, the service control apparatus 32 reads the corresponding information from the database 322 and the call number to which the information is to be transmitted, as described above. The short message will be sent to the SMSC.

On the other hand, when it is necessary to provide the voice information through communication to the user, the service control device 32 first transmits the voice information to be provided to the user to the service processing device 33 to generate the information generator (in the service resource unit 330) ( 332). That is, the service control device 32 transmits the corresponding voice information to the service processing unit 310 of the service processing device 33 through the dedicated network 34, and the service processing unit 310 transmits the received information to the service resource unit 33. The information generator 332 is updated by transmitting to the service resource controller 331 of FIG. In this case, the information generating unit 332 stores the information ID for information identification and the service information corresponding to the information ID.

Subsequently, the service controller 32 reads the telephone number for transmitting the updated information from the database 322 and sequentially provides the telephone number to the service processor 310 of the service processor 33. Of course, in this case, along with the telephone number, an information ID to be provided to the corresponding telephone number is provided.

When the phone number and the information ID are received from the service control device 32, the service processor 310 executes outgoing call processing by executing number translation based on the number translation table. That is, the service processor 310 transmits an initial address message (IAM) to the terminating exchange, and when the incoming response message (ANM) is received for the initial address message (IAM), the switch control unit 342 of the switch unit 340. Send a channel setup message to combine the called party and the service resource unit 330 through a predetermined traffic channel. The service processor 310 transmits the channel information and the information ID received from the service controller 32 to the service resource controller 331 of the service resource unit 330. Subsequently, the service resource control unit 331 controls the information generation unit 331 to control the service information corresponding to the information ID through the assigned traffic channel to execute a predetermined information service to the user.

Meanwhile, the service processor 310 notifies the service controller 32 of whether the information service succeeds or fails. That is, the service processing unit 310 receives an incoming response message (ANM) from the destination exchange, and when the information service is normally performed, the incoming response message (ANM) for a predetermined time for the information providing success, the initial address message (IAM) If it is not received or if the release message REL is received, a message indicating the failure to provide the information is generated and reported to the service control device 32. Then, the service control device 32 executes the information provision service for all target users by repeatedly attempting to provide the information to the user who has failed to provide the information.

In addition, in this case, for example, "press 1 for detailed information", the service processor 310 determines whether there is a response detection from the response detector 333 for information provision requiring a user response. If a response is detected at this time, the response is sent to the service control device 32. Then, the service control device 32 transmits the detailed information to the user through an E-mail, a text message, or voice information, or e. Or control processing for transmitting to the user via text message.

In addition, in the case where a user needs to be surveyed or the like, the service control device 32 transmits the voice questionnaire information to be provided to the user to the service processing device 33 as described above, and the information generation unit in the service resource unit 330. And download at 332. In addition, the service control device 32 reads the telephone number for transmitting the questionnaire information from the database 322 and sequentially provides the telephone number to the service processing unit 310 of the service processing device 33. Of course, in this case, the phone number is provided with a series of information IDs to be provided to the corresponding phone number.

As described above, when the telephone number and the information ID are received from the service control device 32 as described above, the service processor 310 executes outgoing call processing by executing number translation based on the number translation table. When an incoming response message (ANM) is received from the called exchange in response to the initial address message (IAM), a channel setting message is sent to the switch control unit 342 of the switch unit 340 to service between the called party and the service resource unit 330. In addition to setting the information transmitting channel, a receiving channel is set between the called party and the response detecting unit 333. Subsequently, the service processor 310 transmits the channel information and the information ID received from the service controller 32 to the service resource controller 331 of the service resource unit 330.

When the channel information and the information ID are received from the service processor 310, the service resource controller 331 controls the information generator 331 to transmit and control the service information corresponding to the information ID through the assigned traffic channel. . In this case, the service information is provided for the method of providing the following questionnaire information based on whether the DTMF signal is received from the called party after providing the questionnaire information for one information ID according to a predetermined scenario. That is, for example, in the case of questionnaire information, since the user's opinion is normally displayed through a method of inputting a specific number of the terminal, the provision of one questionnaire information is completed based on whether a DTMF signal is received from the user. . When the receiver responds to one piece of questionnaire information, the service resource controller 331 transmits the corresponding response data, that is, the number data, to the service controller 32 through the service processor 310, and then the predetermined scenario. Accordingly, the survey and the like are executed through the method of providing the following survey information to the called party based on the following information ID received from the service control device 32.

Subsequently, in the service control device 32, the survey response message received from the service processing device 33 is aggregated and statistically processed and stored in the database 322. The data stored in this manner is, for example, the web matching unit 323. For example, the survey client will be provided in the form of an e-mail.

As described above, according to the above embodiment, the information providing system 3 can provide the predetermined information to the user by accepting the requests of various service companies. In addition, according to the request of the service provider, the survey and market research for a large number of users are automatically executed. Therefore, in the case of a service company, it is possible to provide various information and collection of information to a user without having a separate manpower, thereby providing an efficient online service.

In addition, this invention is not limited to the said Example, It can implement in a various deformation | transformation in the range which does not deviate from the technical summary of this invention.

For example, in the above embodiment, it has been described that the information providing system 3 performs a function of providing information and collecting information to a user on behalf of a plurality of service companies, but in the present invention, the user requests online through the Internet. Substitute services can be realized in the same way.

In addition, in the above embodiment, the case where the information providing and information collecting processing is executed based on the request information stored in the database 322 has been described. However, the information providing system according to the present invention includes a separate matching device. It can be coupled to any communication network, and in particular, it is also possible to execute real-time processing for on-line service requests from these various communication networks.

According to the present invention, it is possible to realize an information providing system that enables the user to provide an efficient online service.

Claims (4)

A matching device for providing a connection function with a communication network, A service processing apparatus having a call processing function and executing a call connection processing and information sending function in accordance with a control message applied from a service control apparatus; And a service controller configured to control the service processing apparatus based on the user information and the service information stored in the database to provide the service information to the user. Information provision system. A first connection device for providing a connection function with the first communication network, A second connection device for providing a connection function with a second communication network, A service processing device performing an information service function through the second access device; And a service control device configured to execute and control an information service through the second connection device with respect to the information service request through the first connection device. The method of claim 2, The information service is an information providing system, characterized in that to provide a predetermined information to the user. The method of claim 2, The information service is an information providing system, characterized in that for collecting predetermined information from the user.