KR20020063029A - Reservation confirmation system - Google Patents

Abstract

PURPOSE: A reservation confirming system is provided to connect users to service providers over a network, to receive reservation cancellation data from the service providers, to send reservation confirming data to users registered in a reservation waiting list, and to reserve a certain service offered by the service provider in a case of receiving a reservation approval from a user, registered in a waiting list. CONSTITUTION: The system comprises a service controller(31) and a service processor(32). The service controller(31) includes a service control module(311), a database(312), a memory, an operator matcher(314) and a web matcher(315). The service control module(311) performs an overall control operation for offering the reservation confirming service. The memory temporarily stores various data, i.e. reservation cancellation data and reservation waiting list, processed in the service control module(311). The web matcher(315) offers a web page for enabling an operator or a user to access the service system over the internet, receives various reservation data from the service providers or the users, and stores the data at the database(312) via the service control module(311). The database(312) stores service provider reservation data, user reservation data and reservation contract data between the service provider and the user at storages(312a, 312b, 312c), respectively. The storage(312c) includes a service sort table, a service provider ID table, a user ID table, and a reservation contract contents table. The service processor(32), connected to the service controller(31) via a leased line, sends the reservation confirming data, generated by the service provider, to a user, registered in a waiting list. The service processor(32) includes a service processing module, a signal processor, a service resource module, and a switch. The service processing module is connected to the leased line via a hub, and being connected to the signal processor, the service resource module and the switch via a control bus.

Description

Reservation confirmation system

The present invention relates to a reservation confirmation system, and in particular, when a reservation availability situation for a given service occurs, providing reservation confirmation information on a reservation availability situation to a corresponding service standby reservation agent to perform a smooth reservation intermediation role between a service provider and the standby reservation subscriber. It is about a reservation confirmation system made possible.

Recently, as the communication environment is diversified and advanced, including the Internet, services provided to individuals are increasingly online and networked.

For example, online reservation systems are operated in all service sectors such as transportation means such as trains and airplanes, lodging facilities such as hotels, golf courses, bowling alleys, nightlife establishments and restaurants.

In other words, the user registers the reservation so that the user can be provided with the corresponding service in advance through the online reservation system.

However, if the desired service has already been booked at the desired time, the user should continue to access the online reservation system or contact the service provider to check if a reservation is possible due to cancellation of reservations from others. There is discomfort.

In addition, the occurrence of such a reservation situation is a loss of the user who does not know the fact that abandon the use of the desired service, even if the service provider does not provide the service even if there is a user who wants the service There is an economic loss.

Accordingly, the present invention was created in view of the above circumstances, and when a reservation availability situation occurs for a predetermined service reservation, a reservation is made smoothly between a service provider and a standby reservation provider by providing reservation confirmation information to a user who is waiting reservation. Its technical purpose is to provide a reservation confirmation system that can act as an intermediary.

1 is a system schematic diagram showing a schematic configuration of a reservation confirmation system according to the present invention;

FIG. 2 is a diagram showing the form of a service company 2 coupled with the reservation confirmation providing apparatus 3 shown in FIG.

FIG. 3 is a block diagram showing the internal structure of the reservation confirmation providing apparatus 3 shown in FIG.

FIG. 4 is a diagram showing an information table form of the database 312 shown in FIG.

FIG. 5 is a block diagram showing the internal structure of the data processing means 32 shown in FIG.

6 is a flowchart for explaining the operation of the reservation confirmation system shown in FIG.

***** Brief description of the main parts of the drawings *****

1: user, 2: service company,

3: reservation confirmation providing device, 31: service control means,

32: service processing means, 33: private network.

In the reservation confirmation system according to the present invention for achieving the above object, in a reservation confirmation system comprising a reservation confirmation providing apparatus coupled with a plurality of users and service providers through a predetermined communication network to provide a predetermined reservation confirmation service, The reservation confirmation providing apparatus provides a call processing function and includes a database for storing reservation availability information and standby reservation information including standby reservation contact information. When predetermined reservation information is received, the reservation availability information is provided. And control means for reading out the contact information of the standby reservation corresponding to the database from the database and transmitting the predetermined reservation confirmation information to the corresponding contact.

That is, according to the above, by providing the reservation confirmation information for the predetermined service to the standby reservation, it is possible to realize the reservation confirmation system that can facilitate the mediation between the service provider and the standby reservation.

Next, an embodiment according to the present invention will be described with reference to the accompanying drawings.

1 is a system configuration diagram showing a schematic configuration of a reservation confirmation system according to the present invention.

As shown in FIG. 1, the reservation confirmation system includes a plurality of users 1, a service company 2, and a reservation confirmation providing apparatus 3 for providing a reservation confirmation service according to the present invention. It is composed. The communication network may include all communication networks such as a public switched telephone network (PSTN), an integrated services digital network (ISDN), a wireless local loop (WLL), a mobile communication network, and the Internet.

In addition, the reservation confirmation providing apparatus (3) in combination with a plurality of service providers (2), as shown in Figure 2 (A) and a number of the same service providers (2), such as a golf course that performs the same service Can be configured to provide a reservation confirmation service for the service.

In addition, the reservation confirmation providing apparatus (3) is combined with a plurality of service providers (2), as shown in Figure 2 (B), a plurality of heterogeneous service providers (2) performing different services with each other Combined, it can be configured to provide reservation confirmation services for various services.

That is, in the reservation confirmation system described above, the reservation confirmation providing apparatus 3 transmits predetermined reservation confirmation information through the contact information of the standby reservation person based on the standby reservation information corresponding to the reservation availability information of the predetermined service, and waits for this. And the reservation is concluded based on the reservation approval information of the subscriber.

FIG. 3 is a functional block diagram showing the internal structure of the reservation confirmation providing apparatus 3 shown in FIG.

In FIG. 3, the service control means 31 includes a service control unit 311 which performs an overall control operation for providing a reservation confirmation service, a predetermined database 312, various data processed by the service control unit 311, For example, a data memory 313 for temporarily storing reservation cancellation information and reservation waiting list information, an operator matching unit 314 for operator matching, and a web matching unit 315 for providing an Internet interface function are provided. do.

Here, the web matching unit 315 may be configured using a separate web server. The web matching unit 315 may be used by a service company 2 operator or user 1 to access the system through the Internet. It is composed of a predetermined web page.

In addition, the web matching unit 315 receives various reservation information authorized from each service provider 2 and the user 1 in FIG. 1 and stores the reservation information in the database 312 through the service control unit 311.

On the other hand, the database 312 is a service provider information storage unit 312a for storing the service provider reservation information authorized from the service company 2, a user information storage unit 312b for storing the user's reservation information, and And a reservation decision box storage section 312c for storing the reservation decision report between the service company 2 and the user 1.

For example, the service company information storage unit 312a of the database 312 may store service company personal information such as service company IDs such as service company names and contact information such as IP addresses, as shown in FIG. 4 (X). And a reservation request information table for storing service content information such as service type, service occurrence date, and quantity. Then, as shown in Fig. 4 (Y), the user information storage unit 312b includes a user personal information table in which user personal information such as ID information such as a user name, password, social security number information, and the like, service type, And a waiting reservation contents information table storing waiting reservation service contents information desired by the user, such as a service occurrence date, and a contact information table storing contact information of the user. In this case, various contact information of the user may be stored in the contact information table, and predetermined priority information may be stored for each contact information. Although not shown in the user information storage unit 132b, the number of reservation confirmation service provision and information on the number of reservation approvals are provided to be stored when providing the reservation confirmation service, and then used as a standby reservation list material when providing the reservation confirmation service. Can be.

Also, as shown in FIG. 4 (Z), the reservation decision decision storage unit 132c of the database 132 corresponds to a service type information table storing reserved service type information and corresponding service to which a reservation has been made. A service company ID table and a user ID table for storing a service company ID and a user ID, and a reservation execution content information table for storing a reservation execution date, a service occurrence date, predetermined reservation number information, and the like.

That is, in FIG. 3, the service control means 31 checks the reservation confirmation information generated by the service company 2 to the standby reservation user 1 through the service processing means 32 based on the information stored in the database 312. Will be controlled to send.

On the other hand, the service processing means 32 is coupled to the service control means 31 through the dedicated network 33, and also coupled to the Internet network via a LAN (LAN), for example through the E1 link and R2 or ISUP protocol It is configured in combination with an exchanger. The service processing means 32 then executes a predetermined reservation confirmation service for each user under the control of the service control means 31.

5 is a block diagram showing the detailed configuration of the service processing means 32. As shown in FIG.

The service processing means 32 includes a service processing unit 321, a signal processing unit 322, a service resource unit 322, and a switch unit 324. The service processor 321 is coupled to the dedicated network 33 through the hub 325, and the service processor 321, the signal processor 322, the service resource unit 323, and the switch 324 are controlled by a control bus ( Control BUS: 326). At this time, the service control means 31 and the service processing unit 321 may be coupled via the No. 7 protocol.

The service processing unit 321 performs an E1 trunk management function and a network matching function for performing No.7 protocol processing of MTP level 3 or higher, and a predetermined number translation table to perform a call processing function for the user 1. do. In addition, the service processing unit 321 transmits the reservation confirmation information to the user, and performs the function of transmitting the reservation approval information received from the user 1 to the service control means 31.

The signal processor 322 includes an E1 interface 322a for matching E1, a traffic interface 322b for transmitting and receiving traffic data, and a protocol processor 322c for performing No.7 level 1,2 protocol processing. do. The signal processing unit 322 performs E1 trunk connection with the exchange, traffic data transmission and reception processing such as service information for the subscriber, and data transmission / reception processing according to the R2 or ISUP protocol between the exchange and the service processing unit 321.

The service resource unit 323 includes a service resource controller 323a for outputting and controlling predetermined information according to the information ID received from the service processor 321, and data storage means for storing a plurality of reservable messages according to service item types. In addition, the information generation unit 323b which reads a reservation available message corresponding to the information ID applied from the service resource control unit 323a and outputs predetermined reservation confirmation information, and receives it from the destination exchange during call processing. Response detection unit 323c for detecting in-band information (IBI) such as a busy tone or voice guidance, and for detecting DTMF tones or voice responses inputted by the user in response to the reservation confirmation information It is configured to include. In addition, the service resource control unit 323a controls the output of the service information, and in response to the service information downloading operation executed by the service processing unit 321 from the service control means 31, Update of reservation confirmation information is executed.

The switch unit 324 is a switching device 324a for switching and coupling the traffic interface 322b of the signal processor 322 and the information generator 323b of the service resource unit 323, and the control from the service processor 321. And a switch control unit 324b for controlling the switching device 324a according to the data. The switch unit 324 transmits the reservation confirmation information output from the information generation unit 323b to the user under the control of the service processing unit 321, and transmits the reservation approval (confirmation) information authorized from the user to the response detection unit ( 323c). The response detection unit 323c transmits the received reservation approval information to the service control unit 31 through the service processing unit 321.

Next, the operation of the device having the above-described configuration will be described with reference to FIG.

First, the user 1 and the service company 2 perform predetermined membership registration with the reservation confirmation providing apparatus 3 (ST1). In other words, the service provider 2 performs a subscription for providing the bookable information on the service provided by the service provider 2, and the user 1 provides reservation confirmation information regarding the service reservation availability situation, for example. Membership will be performed to receive.

Then, when the user 1 has already completed the reservation for the service he wants to use, the reservation confirmation providing device 3 registers the standby reservation information for the service he wants to use. That is, the user 1 provides information on the service to be reserved, such as service type, service generation date, etc., to the reservation confirmation providing apparatus 3 through the web matching unit 315. The reservation confirmation providing device 3 stores and registers the standby reservation information in the user information storage unit 312b of the database 312.

As described above, in the state where the standby reservation information of the user 1 is stored and registered in the database 312, the service control unit 311 of the reservation confirmation providing apparatus 3 provides a service for any service from the predetermined service company 2; When the reservation information is received (ST2), the received reservation information is stored in the data memory 313 (ST3). In this case, the reservation information includes a service provider ID, reservation request information such as service type and service occurrence date, and quantity information.

Subsequently, the service control unit 311 of the reservation confirmation providing apparatus 3 searches the database 312 to determine whether there is a standby reservation corresponding to the reservation request content information received in step ST3. That is, the service control unit 311 checks the standby reservation content information in the user information storage unit 312b of the database 312 and reads out the predetermined standby reservation list.

At this time, if there is no standby reservation corresponding to the reservation information (ST5), the service control unit 311 updates the service provider information storage unit 312a of the database 312 (ST6), the data memory 313 After checking whether there is other reservation available information, and if other reservation function information does not exist, the information corresponding to the applicable reservation information is cleared.

On the other hand, if the standby reservation is present as a result of searching the database 312 in step ST4 (ST5), the service control unit 311 stores the standby reservation information list retrieved from the database 312 in the data memory 313 (ST7).

Subsequently, the service control unit 311 reads contact information of any standby subscribers selected by a predetermined rule from the standby subscriber list stored in the data memory 313 from the database 312 and sends them to the service processing means 32. The service processing means 32 transmits predetermined reservation confirmation information to the corresponding waiting reservation party based on the received contact information (ST8).

At this time, the service control unit 311 lists up in the order of the standby reservations with the earliest reservation reservation date stored in the data memory 313 and sends out a reservation confirmation request message sequentially, or gives priority to a member type, for example, a superior member. Or a list of waiting reservations may be controlled by giving priority to credit according to the reservation confirmation service. In addition, it may be listed up to give priority to the waiter with the lowest number of reservation confirmation services for equal opportunity.

Subsequently, the service control unit 311 reads the contact information of the corresponding standby reservation from the database 312 based on the standby reservation information selected and listed by the above various methods, and processes the contact information and the available service contents information. It is sent to the service processor 321 of the means (32).

The service processor 321 transmits the information ID and the received information corresponding to the reserved type information to the information generator 323b in the service resource unit 323 based on the information received from the service controller 311. Here, the information generating unit 323b stores a plurality of messages according to the contact information and the available service type information so as to correspond to the information ID. Thus, the information generation unit 323b synthesizes the service content information received in the reserved message corresponding to the information ID. To generate and store predetermined reservation confirmation information.

In addition, the service control unit 311 is to provide the user contact information to the service processing unit 321 in the database 312, the service processing unit 321, if the received user contact information is set to E-mail, The reservation confirmation information generated by the information generation unit 323b is read and transmitted to the corresponding user's E-mail via the Internet. For example, by e-mail to the user, "There are two golf tickets available for reservation at February 28, 2001. To make a reservation, please contact golf@aeontel.com by 12:00 on January 2nd. Please confirm your reservation. "

When the user contact information received from the service control unit 311 is a circuit switching network such as a mobile communication network or a PSTN, the service processing unit 321 performs outgoing call processing by executing a predetermined number translation based on the number translation table. do. For example, if the signaling method is ISUP, the service processing unit 321 sends an initial address message (IAM) to the destination exchange, and controls the service resource unit 323 and the switch unit 324 to receive channels of the response detection unit 323c. To be connected. When an incoming response message (ANM) is received for the initial address message IAM, the service processing unit 321 transmits a channel setting message to the switch control unit 324b of the switch unit 324, thereby receiving the subscriber and service resource unit ( 323 is bidirectionally coupled through a predetermined traffic channel. The service processor 321 transmits the channel information and the reservation information ID received from the service control unit 31 to the service resource controller 323a of the service resource unit 323. Subsequently, the service resource control unit 323a controls the information generation unit 323b to synthesize the reservation request content information and the user information in the reserved message and transmit the synthesized request information through the assigned traffic packet channel. By mobile terminal or phone "There are currently 2 golf tickets available for reservations on February 28, 2001. If you would like to make a reservation, please contact 012-345-6789 by 12:00 on January 2nd." Will send information.

In addition, the service processing unit 321 may be implemented to simultaneously send out a method of combining a plurality of communication means in sending reservation confirmation information to the user, such as a line network such as a mobile communication network and the Internet E-mail. In other words, the contact information may be sent as a text message through voice information or SMSC, and detailed information about the reservation availability status may be sent by E-mail of the corresponding user.

On the other hand, the service processing unit 321 receives the reservation approval information provided from the user 1 through the Internet or a mobile communication network or a circuit switching network such as a PSTN network and transmits it to the service control unit 311, the service control unit 311 After confirming that the reservation confirmation information is sent, the predetermined time, that is, within the time provided when the reservation confirmation information is sent, it is confirmed whether the predetermined reservation approval information is received from the corresponding standby reservation person, that is, the user 1 (ST9).

When the predetermined reservation approval information is applied from the user 1 in step ST9, the service control unit 311 reserves the reservation of the database 312 based on the reservation availability information and the standby reservation information stored in the data memory 313. The information storage unit 312c is updated (ST10). In other words, the information on the kind of reservation service (golf ticket), the ID of the service provider providing reservation information, the ID of the service provider who is available for reservation, the ID of the user who is waiting for reservation, Hong Gil-dong, the date of reservation (2001.1.25), the date of service (2001.2.29) The reservation number information (00112233) and the like are stored in the reservation decision making unit 312c of the database 312.

Subsequently, the service control unit 311 reads the service company contact information, for example, IP address information, from the service company information storage unit 312a of the database 312 and transmits the predetermined reservation decision information to the service company 2. (ST11). At this time, the reservation decision sheet includes reservation service type information, service occurrence date information, user ID, user contact information, and the like.

Thereafter, the service control unit 311 checks whether other bookable information exists in the data memory 313 (ST12), and if another bookable information exists, the operation after step ST4 is repeated.

On the other hand, if it is determined in step ST12 that there is no reservation information available, the service control unit 311 clears and ends the information corresponding to the reservation information in the data memory 313 (ST13).

On the other hand, in step ST9, if the predetermined reservation approval information is not received from the user 1, which is the standby reservation user, the service control unit 311 receives other waiting reservation information corresponding to the reservation availability information in the data memory 313. That is, the standby reservation information of the lane priority is read out from the list of waiting reservation subscribers, and the reservation confirmation information sending operation as described above is repeatedly performed (ST14).

At this time, the service control unit 311 updates the service provider information storage unit 312a of the database 312 with respect to the reservation cancellation information when there is no next-order waiting reservation information in the data memory 313 (ST6). Then, the step ST12 is performed.

On the other hand, in the above embodiment, when the predetermined waiting reservation information from the user 1 is authorized, the service control unit 311 makes a reservation corresponding to the waiting reservation service in the service company information storage unit 132a of the database 312. After confirming that the requested information exists, the reservation confirmation information is sent to the contact information of the user 1, and the reservation decision information is sent to the service provider 2 based on the reservation approval information from the user 1. .

That is, according to the embodiment, it is possible to mediate the reservation supply and demand for the predetermined service by providing the reservation confirmation information to the standby reservation for the service based on the reservation information generated in the service provider.

Accordingly, the service provider can solve the economic disadvantage of canceling the service reservation from any user, and the service user can easily receive the service by receiving the reservation information at the time of waiting reservation for the predetermined service, thereby providing the service. There is an effect of realizing mutual benefits between departments and service users.

Meanwhile, the present invention is not limited to the above embodiments, and various modifications can be made without departing from the technical spirit of the present invention.

For example, the reservation confirmation system according to the present invention may be linked to service companies such as airlines, express buses, and trains, and when reservation availability occurs due to cancellation of a reservation, it may be possible to provide reservation confirmation information to waiting users. .

In addition, in the present embodiment, a case in which a small number of reservations are canceled in a service company and there are a plurality of waiting reservations has been described. On the contrary, in the service company, a plurality of reservation products such as a lot of information and a lot of goods The information can be registered and applied even when a small number of user reservation information is generated. In other words, when there is a reservation request from a certain user for predetermined sale information or product information, the reservation information for the sale information or product information is sent to the service company that provided the sale information or product information. can do. In this case, the user may be configured to set a predetermined reservation amount in the sale information or product information when the reservation request for the predetermined sale information or product information.

As described above, by providing reservation availability information for a predetermined service to the standby reservation subscriber, a reservation confirmation system that enables smooth intermediation between the service provider and the standby reservation subscriber can be realized.

Claims (7)

In the reservation confirmation system comprising a reservation confirmation providing device coupled with a plurality of users and service companies through a predetermined communication network to provide a predetermined reservation confirmation service, The reservation confirmation providing apparatus provides a call processing function and includes a database for storing reservation availability information and standby reservation information including standby reservation contact information. When predetermined reservation information is received, the reservation availability information is provided. And control means for reading out the contact information of the standby reservation person corresponding to the database from the database and sending out predetermined reservation confirmation information to the corresponding contact person. The method of claim 1, And the control means controls to transmit the reservation information according to the reservation approval information to the reservation availability information provider when predetermined reservation approval information is received from the standby reservation subscriber. The method of claim 1, And the control means lists up the standby reservation information corresponding to the reservation availability information and sequentially transmits the reservation confirmation information to the contact information of the standby reservation. The method of claim 3, wherein The control means transmits the reservation confirmation information to the standby reservation of the priority, and if the reservation approval information is not received from the standby reservation within a predetermined time, and transmits the reservation confirmation information to the standby reservation of the next priority. Reservation confirmation system. The method of claim 3, wherein And the control means selects at least one or more contact information among a mobile communication terminal, a telephone, and an e-mail of the standby reservation party to transmit predetermined reservation confirmation information. The method of claim 1, The reservation confirmation providing device is a reservation confirmation system, characterized in that configured in combination with a plurality of service providers that provide the same service. The method of claim 1, The reservation confirmation providing device is a reservation confirmation system, characterized in that configured in combination with a plurality of service providers that provide heterogeneous services.