KR20020015425A - Method for management of b2b electronic commerce portal site using voice web server - Google Patents

Abstract

PURPOSE: A method for operating a B2B(Business TO Business) electronic commerce portable site is provided for purchase companies to easily obtain voice information for desired goods and services through voice homepages for B2B electronic commerce. CONSTITUTION: If a user accesses a voice web server through his communication unit(S10), the web server outputs an operator homepage file in voice(S11). The voice recognition engine of a web server recognizes the user's voice command, judges whether he is a goods and service supplier or a goods and service buyer, and outputs a goods and service supplier file or a goods and service buyer file in voice according to a result(S12-S14). The web server outputs a company introduction, a person in charge, and a contact point in voice in case that the user executes retrieval using a company name(S15,S16). Also, if a call signal is inputted, the web server connects the user with the person in charge(S17). In case that the user inputs a query like the name of an article, etc., the web server outputs a list of articles and service details by companies and connects him with a person in charge of each article or service(S18,S19).

Description

How to operate e-commerce portal site between companies using voice web server {METHOD FOR MANAGEMENT OF B2B ELECTRONIC COMMERCE PORTAL SITE USING VOICE WEB SERVER}

The present invention relates to a method of operating an inter-enterprise e-commerce portal site using a voice web server, and in particular, to a corporate purchasing officer or sales representative who wants e-commerce between companies by company / service / industry. Hereinafter, the present invention relates to a method for operating an e-commerce portal site between companies using a voice web server that provides information regarding 'B2B'.

In general, electronic commerce (Exchange) is the exchange of goods or services between various companies, and between companies and individuals using a variety of electronic media such as the Internet. In particular, B2B (Business to Business) is a field of information services that connects transactions between a company that wants to purchase goods and services through an electronic communication medium and a company that wants to supply them. In this B2B, detailed company information, practitioner information, industry news, product information, and seller information are provided to the representatives of the purchasing company or supplier, and the related information of the industry field is provided at a glance. It is important.

In this regard, B2B requires the information and communication infrastructure, electronic payment system, and industry-wide standards to handle all transaction processes from product search, transaction negotiation, purchase settlement, payment, and product delivery. Electronic data interchange (EDI), of course, is the exchange of formal documents between computers and between computers.

The inter-company electronic commerce method according to the prior art, as shown in Figure 1, WEB-based B2B server that provides the goods / services purchase and sales information required between the purchasing company 30 and the supply company 20 ( 10).

The B2B server 10 establishes an electronic payment system in connection with the financial institution 40, and has a database storing parts catalogs, sales representatives, contacts, company information, etc. provided by the supply company 20. In addition, the system includes an order processing system by electronic document exchange and a logistics courier system linked to the courier company 50.

The conventional inter-company electronic commerce method is performed through a medium called a purchase card, and is performed by the B2B server 10 of the B2B e-commerce service company between the supply company 20 and the purchase company 30.

That is, the B2B e-commerce service company makes a database of company information (manages the goods catalog of the supply company 20 (a), etc.), provides information data at the time of goods search (b) of the purchasing company 30, Win commerce.

If the person in charge of the purchasing or settlement department of the purchasing company 30 requests a quotation from the B2B server 10 of the B2B e-commerce service company (c), the supplier 20 may quote the requested goods and services. Send (d). Then, when the purchasing company 30 requests the purchase request and payment to the B2B e-commerce service company (e), the B2B e-commerce service company receives and accepts the order from the supply company 20 (f). In this case, the purchasing company 30 requests a purchase card approval request (g), and if the purchase card approval falls from the financial institution (h), the supply company 20 receives the card approval information from the B2B e-commerce service company (i). ). Then, the supplier 20 sends the delivery information to the B2B e-commerce service company (j) and at the same time gives the delivery instruction to the courier company 40 (k). The parcel delivery company 40 delivers the goods to the purchasing company 30 (l), and the purchasing company 30 notifies the B2B e-commerce service company that the goods have been received (m). Therefore, the supplier 20 requests a purchase from a B2B e-commerce service company (n), at which time the payment is made in advance from the financial institution 40 to the supplier 20 (o), and the purchaser (30). ) Pays the financial institution 40, thereby ending the electronic commerce between companies.

However, since the web-based electronic document exchange is essential in the existing web-based e-commerce method proceeding according to the above-described procedure, even when simply confirming corporate information and commodity information, a basic computer that can use the Internet can be used. In addition to the ability to search for the ability to immediately find the desired information, and the need to establish a separate communication network and expensive computer system, there was also a problem that the location is limited.

In addition, since the user must select the desired item while viewing the web page after accessing the Internet, there was a problem that it takes a lot of time to make e-commerce between companies.

The present invention is to solve the problems in the prior art as described above, the object of the present invention is to easily obtain information about the goods and services that the purchaser wants to obtain through the voice homepage for electronic commerce between companies In addition, the present invention provides a method of operating an inter-company e-commerce portal site using a voice web server that is automatically connected to a sales representative to enable e-commerce.

1 is a conceptual diagram illustrating a conventional general inter-business e-commerce method,

2 is a schematic block diagram of a system required for a method for operating an e-commerce portal site between companies using a voice web server according to the present invention;

3 is a flowchart illustrating a method for operating an inter-company e-commerce portal site using a voice web server according to the present invention.

<Description of the symbols for the main parts of the drawings>

20: supplier

30: Buyer

100: voice web server

110: voice signal processing unit

120: voice homepage authoring engine

130: e-commerce system

200: database server

According to the present invention for achieving the above object, the step of accessing the voice web server through a general telephone, mobile communication means for electronic business between enterprises; Outputting, by the voice web server, an operator homepage file as a voice and outputting an inter-company e-commerce service field as a voice; A voice recognition engine of the web server recognizes a user's voice command to determine whether the user is a supplier of goods and services; Outputting voice files of goods and service demand companies and suppliers stored for each directory; When the user searches by company name, the web server outputs the company introduction, the person in charge and the contact information by voice, and connects with the person in charge according to the input signal of the person in charge of the field. Achieved by the method of operating a commerce portal site.

Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

2 is a schematic block diagram of a system required for a method for operating an inter-enterprise e-commerce portal site using a voice web server, and FIG. 3 illustrates a method for operating an inter-enterprise e-commerce portal site using a voice web server according to the present invention. Flowchart for

As shown in FIG. 2, the present invention provides a voice of a person in charge of the supplier 20 and the purchaser 30 to obtain information necessary for electronic commerce between companies such as company information, goods information, and contact information by voice. A web server 100 (also referred to as a "VEB (Voice wEB) server") and a database (DB) server 200, connected to a telephone communication network that can be used for general telephones, mobile phones, and other communication means. have.

The voice web server 100 may include applications such as a conventional voice recognition engine, a voice synthesis engine, a voice web browser, a voice homepage authoring engine 120, and a conventional Electronic Commerce (EC) system 130. In addition, the contents of the homepage for electronic commerce of the company is converted into a voice homepage and stored in the DB server 200, in particular, through the voice signal processing unit 110, a general telephone, a mobile phone, other communication means (text pager, e-mail, Internet It is compatible with telephones. Here, the voice web server 100 is not limited to a general web server based on a web platform, but includes programs (not shown) for wireless Internet such as a WAP gateway and a mobile communication base station. Of course, it can be replaced with a swap server (not shown) for the wireless Internet.

In addition, the voice homepage can be voiced to the user by voice contents (web-programmed or tree-structured voice contents) directly to the user, and can be voice segment markup language (VSML) or VXML. It can be executed by a voice web browser using Voice eXtensible Markup Language. Here, VXML is a file written in markup language that defines information about the corresponding search word and hyperlink, and information about the corresponding voice content and call connection command. When the search word comes in by the voice command, the voice recognition engine recognizes it. The file corresponding to the search word is called by the voice web browser to the current file location and executed.

In addition, the voice signal processing unit 110 of the voice web server 100 typically converts a buyer's voice transmitted through a telephone company and a base station into an input signal, and the file (company information, Product information, service information, contact information of the person in charge), and a voice output to control other devices in general.

In addition, the database server 200 is designed to output various contents (files of the voice homepage) classified into a database table for electronic commerce in response to the signal from the voice web server 100 described above. .

The database server 200 includes a member company database having information about suppliers, a voice homepage database for classifying and storing contents of a voice homepage database or portal site of companies for electronic commerce, and a purchasing company. A relational database having an associated database and an association of respective information. In particular, the voice homepage database classifies and stores voice files, text files, or other types of files by a directory designated by a user. In addition, the member company database categorizes and stores communities and broker groups, which are important elements of electronic commerce between enterprises, by directory, and is called when a user searches by voice. In the same format, the purchasing company database also stores company profile, purchase history, purchasing department and payment department contact, contact person, etc.

In the method of operating an inter-enterprise e-commerce portal site using the voice web server of the present invention, an e-commerce database for executing a normal e-commerce by voice by checking the desired items and services by voice is not limited to the above-described database items. Of course (not shown) can be built.

3 is a flowchart illustrating a method for operating an e-commerce portal site between businesses using a voice web server according to the present invention. As shown in FIG. 3, a voice web server is connected to a voice web server through a general telephone, a mobile telephone, or other communication means ( S10), in this case, the general telephone and the mobile communication means connected to the voice web server convert the voice of the buyer, which is transmitted through the telephone station and the base station, to the voice signal processing unit into an input signal of the voice web server. Thereafter, the voice web server outputs the operator homepage file as a voice (S11), and then outputs the voice of the e-commerce service field between enterprises.

At this time, the voice recognition engine of the web server recognizes the user's voice command, determines whether the user is a supplier of goods and services, and outputs the goods and service demand files stored in each directory by voice or voices the suppliers' files. (See S12 ~ S14)

In addition, when the user searches by company name, the web server outputs a company introduction, a person in charge, and a contact by voice (S15, S16), and connects with a person in charge according to the company according to the input signal of the person in charge of the field (S17). In addition, when a user inputs another search word such as a product name by voice, the product and service details of each company are output by voice (S18), and the person in charge of each item and service is connected (S19). After that, the user makes a purchase request for electronic commerce by phone or completes the electronic commerce on the portal homepage of the voice web server.

As described above, the method of operating an inter-enterprise e-commerce portal site using a voice web server according to the present invention is directed to a person in charge of a purchasing company connected to a B2B e-commerce service company using a general telephone, a mobile telephone, or other communication equipment. Since e-commerce is carried out by providing information such as the company's company, contact person, contact information, items, and services through a supplier's voice, it is easy to make an electronic communication between companies by simply making a phone call without restricting the internet access through the existing computer. It is a revolutionary invention that can be used for commerce.

In addition, the method for operating an inter-enterprise e-commerce portal site using the voice web server according to the present invention provides a voice homepage database in which voice files, text files, or other types of files are classified and stored by a user-specified directory. In addition, it has the advantage that it can quickly and easily search for items and services of suppliers.

In addition, the method of operating an inter-enterprise electronic commerce portal site using the voice web server according to the present invention has an effect that can be applied not only to the electronic commerce between the enterprise and the enterprise, but also to the electronic commerce between the individual and the individual.

In addition, preferred embodiments of the present invention are disclosed for the purpose of illustration, those skilled in the art will be able to make various modifications, changes, additions, etc. within the spirit and scope of the present invention, such modifications and modifications belong to the scope of the claims You will have to look.

Claims (3)

Accessing a voice web server through a general telephone or mobile communication means for electronic commerce between enterprises; Outputting, by the voice web server, an operator homepage file as a voice and outputting an inter-company e-commerce service field as a voice; A voice recognition engine of the web server recognizes a user's voice command to determine whether the user is a supplier of goods and services; Outputting voice files of goods and service demand companies and suppliers stored for each directory; The web server outputs the company introduction, the person in charge and the contact information by voice when the user searches by the company name, and connects with the person in charge according to the company according to the input signal of the person in charge of the field; Method of operating an inter-enterprise e-commerce portal site using a voice web server comprising a. The method of claim 1, When the user inputs another search word such as a product name by voice, the company and the company using a voice web server, characterized in that it further comprises the step of outputting the item and service details for each company by voice, and connecting with the person in charge for each item and service How to operate an e-commerce portal site. The method of claim 1, The general telephone and the mobile communication means for accessing the voice web server may further include converting the voice of the buyer, which is transmitted through a telephone station and a base station, into an input signal of the voice web server as a voice signal processor. A method for operating an e-commerce portal site between companies using a voice web server.