KR20010111249A - Method for Service Providing and Intermediating of Order Information Bidirectionally and the Apparatus Therefor - Google Patents

Abstract

The present invention relates to a method and apparatus for providing interactive order information and a relay service, and the method and apparatus for providing interactive order information according to the present invention include a telephone line, a data line, or a wireless communication network connecting a user and a service management center between users. An interactive order information providing and relay service method comprising: collecting and storing information to be provided to a user (a); (B) searching for and providing information requested for inquiry among information stored in the step (a) according to a user's information inquiry request connected through the telephone line, a data line, or a wireless communication network; And (c) transmitting the order information of the user who referred to the information provided in the step (b) to the user of the corresponding information. In addition, the interactive order information providing and relay service apparatus according to the present invention is connected to a user requesting order information and a user providing order information through a telephone network, the Internet, or a wireless communication network, and collects information to be provided to the user through the Internet. An Internet homepage management unit for managing the update and update; A database for storing and providing information to be provided to each user, including information collected and updated through the Internet homepage; And an interface means connected to a user requesting order information and a user providing order information through a telephone line, a data line, or a wireless communication network, and providing each user with information stored in the database for each user's information inquiry request. Characterized in that.

According to the method and apparatus for providing interactive order information and relay service according to the present invention, it is possible not only to conveniently receive order information useful to each user by using a telephone line, a data line or a wireless communication network, Including the relay function to deliver to the business, there is an advantage that the user can check the order contents. The method and apparatus for providing interactive ordering information and relay service according to the present invention can be usefully applied to a community that connects a residential complex and a business or government office near a residential complex.

Description

Method for Service Providing and Intermediating of Order Information Bidirectionally and the Apparatus Therefor}

The present invention relates to a method and apparatus for providing interactive order information and relay service, which can be particularly usefully applied to a housing complex including an apartment.

In the conventional housing complex, there is no separate information providing network connecting the households constituting the housing complex or the households constituting the housing complex and the neighboring shopping centers of the housing complex except the trunk line telephone line.

In such a conventional housing complex, the mall information near the housing complex is often distributed in the form of a booklet or a sticker, which is inconvenient to refer directly to a booklet or the like in order to obtain the desired mall information.

On the other hand, in recent years, optical fiber or an ultra-high speed line is installed in each generation of a housing complex, and not only a conventional trunk line telephone line but also a data line for data communication is often provided, and a wireless communication network has already been provided. However, no service is provided to provide each household with the necessary information in the housing complex using such telephone line, data line or wireless communication network.

SUMMARY OF THE INVENTION An object of the present invention is to provide interactive ordering information that can not only provide useful information to a user, but also can transfer order information from a user to another user by using an existing telephone line, data line, or wireless communication network. It is to provide a relay service method and an apparatus thereof.

1 is a diagram illustrating a method of providing interactive ordering information and a relay service according to the present invention;

2 is a block diagram of a central server in an interactive order information providing and relay service apparatus according to the present invention;

3 is a detailed configuration diagram of the telephone processor shown in FIG. 2;

Figure 4 is an illustration of an integrated interphone that can be used in the method of providing interactive ordering information and relay service according to the present invention.

In order to achieve the object as described above, the method for providing and relaying interactive order information according to the present invention is to provide and relay interactive order information using a telephone line, a data line, or a wireless communication network that connects between users and between a user and a service center. A service method comprising the steps of: collecting and storing information to be provided to a user; (B) searching for and providing information requested for inquiry among information stored in the step (a) according to a user's information inquiry request connected through the telephone line, a data line, or a wireless communication network; And (c) transmitting the order information of the user who referred to the information provided in the step (b) to the user of the corresponding information.

In the step (a), the information storage and collection is performed via the Internet, it may be implemented to provide the user's information through the Internet, the user who is the information subject.

In the step (b), in response to a request for information inquiry of a user connected through a telephone line, the inquiry contents may be grasped by voice recognition, and the provided information may be provided by voice synthesis.

In step (b), the data line may be an internet data line or a local area network data line.

In the step (b), the information inquiry request of each user can be implemented to use an integrated interphone that can be connected to all data lines, telephone lines and wireless communication networks.

In addition, the two-way order information providing and relay service apparatus according to the present invention for achieving the above object is connected to the user requesting the order information and the user providing the order information to the telephone network, the Internet or wireless communication network, the Internet Internet homepage management unit for managing the information to be provided to the user through the collection, and updated; A database for storing and providing information to be provided to each user, including information collected and updated through the Internet homepage; And an interface means connected to a user requesting order information and a user providing order information through a telephone line, a data line, or a wireless communication network, and providing each user with information stored in the database for each user's information inquiry request. Characterized in that.

In the above-mentioned two-way order information providing and relay service apparatus according to the present invention, the interface means includes: a telephone processing unit for processing information inquiry through a telephone line; A data communication processor for processing information inquiry through a data line; And a wireless communication processing unit for processing information inquiry through the wireless communication network.

The telephone processing unit may include a voice recognition unit for receiving an information inquiry through a telephone line; And a speech synthesizer for providing a result of searching the database for the information inquiry through a telephone line.

Hereinafter, a method and apparatus for providing interactive order information and relay service according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram illustrating a method for providing interactive order information and a relay service according to the present invention.

As shown in Fig. 1, the information providing service device 15 is connected by a user 11, a telephone line, a data line, or a wireless communication network requesting order information, and the service device 15 receives external order information. External users are connected to the public telephone network or the Internet.

Specifically, each user 11 requesting order information is connected to a telephone line, a data line, or a wireless communication network, which is connected to the service device 15 through an interphone, a home automation terminal, or a wired or wireless terminal. A telephone line connector 12, a data line connector 13, and a radio connector 14 are provided between the service device 15 and each user 11.

When each user 11 requesting order information requests the order information inquiry through an interphone, a home automation terminal, or a wired or wireless terminal, the service device 15 searches for information stored in a database and provides the information to each user 11. .

The information to be provided to each user requesting the order information from the service device 15 includes information about a shopping mall around the housing complex, and each user 11 such as major administrative offices, education, transportation, weather, institutions, hospitals, and schools. ), The information you need.

Such information may be input and collected through a web page of the service device 15 via the Internet. For example, the malls around the housing complexes access the web page of the service device 15 to register members, provide their own information, and modify and update the information. In this case, the neighborhood mall of the housing complex is another user who provides the order information and receives the order information in the method according to the present invention.

As such, when the webpage is managed by the service device 15, each user 11 may access the webpage of the service device 15 through a data line to request and retrieve information. In this case, the data line connecting each user 11 and the service device 15 is a data line for the Internet. The data line shown in FIG. 1 is not limited to a data line for the Internet, but may be a local area network.

When each user 11 makes a request for information through the telephone line, the service device 15 grasps the requested information from the telephone contents by voice recognition, and as a result of the database search, the provided information is telephoned by voice synthesis. Provide through line.

In order to perform the function as described above, the two-way order information providing and relay service apparatus according to the present invention, the user requesting the order information and the user providing the order information is connected to the telephone network, the Internet or wireless communication network, Internet homepage management unit for managing the information to be provided and updated to the user through the Internet, a database for storing and providing information to be provided to each user, including information collected and updated through the Internet homepage, and order information And an interface means connected to a user who provides the requesting user and the order information through a telephone line, a data line, or a wireless communication network to provide each user with information stored in the database in response to an information inquiry request of each user.

2 is a block diagram of a central server in the bidirectional order information providing and relay service apparatus according to the present invention.

As shown in Fig. 2, the information provided to each user is stored and managed in a database 22, and the information stored in the database 22 is provided to each user through the Internet or a telephone line, a data line or a wireless communication network. do.

Each user accesses a service web page managed by the homepage management unit through the Internet to request and receive information, and neighboring malls registered by members, and accesses a service webpage managed by the homepage manager 21 to provide information or update information. Do it.

When each user requests and is provided with information through the telephone line, the user accesses the service apparatus through the telephone processing unit 27, and the information provided from the service apparatus is created through the voice-only data editor 23.

When each user requests and is provided with information through a data line, the user connects to the service device through the data communication processing unit 28, and the information provided from the service device is created through the data communication dedicated data editor 24.

When each user requests and is provided with information through a wireless communication network, the user accesses the service device through the wireless communication processing unit 29, and the information provided from the service device is created through the wireless communication dedicated data editor 25.

On the other hand, the scheduler 26 allocates resources to a task so that input work instructions can be performed fairly and manages the task to be executed.

3 is a detailed block diagram of the telephone processor shown in FIG.

When each user connects to the service apparatus via the telephone line, the telephone processor shown in Fig. 3 receives the contents, grasps the contents of the request, and transmits the provided information as a voice signal.

In Fig. 3, the telephone receiver 31 receives the voice of the telephone call from each user and detects the DTMF signal. The received voice signal is transmitted to the voice recognition unit 33 and the DTMF signal detection result is transmitted to the work processor 36.

The voice recognition unit 33 recognizes the voice received by the telephone receiver 31 and transmits the result to the work processor 36. The telephone transmitter 32 transmits the voice and sound signals transmitted from the work processor 36 or the voice signal generated by the voice synthesizer 35 through the telephone line. In the voice synthesizer 35, when the information provided by the work processor 36 is a text, the voice synthesizer 35 generates a voice signal and transmits the information to the phone transmitter 32. In the call manager 34, when the work processor 36 needs to form a call by connecting a current incoming call to another place, the call manager 34 connects the call and manages the call. The work processor 36 grasps the order information request of each user through the telephone line, and performs a function of searching the database for appropriate information. If the request of each user must be accompanied by a call with another place, a call management unit is requested to form such a call. In addition, when the information required by each user is stored in the information database as a voice or sound signal, it is directly connected to the telephone transmitter 31, and transmitted to the voice synthesizer 35 when stored in text form.

Interactive order information providing and relay service method according to the present invention and the functions that can be implemented using the device are as follows.

-Acquisition and connection of business information

When each user's terminal makes a call to the device according to the present invention, or speaks a business name registered directly as a member through a microphone on the terminal, the device according to the present invention recognizes it by speech recognition, and synthesizes the voice by using the terminal. Provides information such as the phone number of the store, handling items, etc. in text. At this time, when the user pronounces a predetermined sound (for example, "connection") or presses a specific button, the user may directly call the corresponding business by forming a call to the corresponding business.

-Obtain and connect phone number information of government offices

When the user of each user makes a phone call to the device according to the present invention or speaks a main body including a public office directly through a microphone on the terminal, the device according to the present invention recognizes this by voice recognition, and synthesizes a text on the terminal. Print the phone number of the organization. At this time, when the user pronounces a certain preset sound (for example, "connection"), presses a certain button or clicks a letter on the screen, the user forms a call to the corresponding institution and the user directly calls the relevant institution. Can be.

-Industry Order

When each user's terminal makes a call to the device according to the present invention or pronounces a particular type of business directly through a microphone on the terminal, the device according to the present invention recognizes it by speech recognition and corresponds to a speech synthesis or a character on the terminal. Information about the registered businesses including the business type is displayed in order. At this time, if the user pronounces a desired business name, presses a number button on the registered business number, or clicks a letter on the screen, information about the business is output again. In addition, when the user pronounces a certain preset sound (for example, "connection"), presses a predetermined number button according to the business after printing, or clicks a letter on the screen, a call is made to the business. You can also call the business directly.

-Automatic connection of specific businesses

When a user calls a device according to the present invention through a terminal of each user or pronounces a specific business name through a microphone on the terminal, the device according to the present invention recognizes this by voice recognition and automatically connects to the corresponding company.

-Complaint

If you make a call to the device according to the present invention through the terminal of each user or speak the name of the desired complaint document through the microphone on the terminal, the device according to the present invention recognizes it by voice recognition and applies for the complaint document to the relevant government office. do. Confirmation of the contents received at the relevant government office that received the request for complaint documents is confirmed by the user by inputting a voice or telephone button or a character of the terminal. In order to confirm and certify the applicant for civil complaint, residents living in each household register voice data in the device according to the present invention, and regularly update their own registered voice data.

-Announcement

When the announcement is intended to be delivered to all households or a specific household in the housing complex, the furniture to be announced, the date and time of notification, and the contents of the notification are input to the apparatus according to the present invention. The device according to the present invention outputs a notice by calling the terminal of the user at the corresponding time. At this time, if the announcement is stored in advance as a voice, it is transmitted directly through the telephone transmission unit, and if it is stored as a text, the voice signal is generated and transmitted through the voice synthesis unit.

-Order relay and order contents confirmation

When each user requests a merchandise order such as a product order, an internet banking or a reservation service to the device according to the present invention, the order items are delivered to the corresponding business, and the user can check the order contents in real time through his terminal. . In this case, the user and the business do not directly form a call, but the user is provided with the order information by voice or text, and the user responds by voice or text whether the business recognizes the provided information or not to confirm the user's confirmation. It can be notified in real time, so from the user's side, it is possible to check whether or not the store accepts orders.

4 is an exemplary diagram of an integrated interphone that may be used in the method for providing interactive order information and relay service according to the present invention.

The integrated interphone shown in FIG. 4 can be connected to all telephone lines, data lines, and wireless communication networks, and is an information terminal in each household that performs new additional functions such as Internet access and wireless communication networks as well as functions of existing interphones or home automation terminals. to be.

In FIG. 4, the monitor reproduces a moving image transmitted from a camera installed outside the door, displays images and text information necessary when various functions of the integrated interphone are performed, and receives necessary input from the touch pen. The handset 43 performs a function of receiving or transmitting a user's voice during a call over a telephone line. The speaker 44 reproduces various sound signals transmitted from the outside when not in a call. The license plate 45 serves as a numeric input such as telephone number input. The home automation throttle 46 is responsible for controlling lighting, power, and various electronic devices installed in the household. The hotkey 47 enables the pre-stored telephone number with a single button press, and the lamp 48 visually informs the user when a specific signal is input from the outside or when it is input. The printer 49 serves to print and output documents, faxes, and the like on the integrated interphone. The touch pen 42 enters a specific position of the monitor or serves to input a cursive writing. The integrated interphone shown in FIG. 4 may include a microphone, and the microphone on the integrated interphone recognizes the user's pronunciation of the voice and delivers it to the corresponding server through VoIP over TCP / IP.

The integrated interphone performs the functions of the existing interphone and home automation terminal as well as internet access, e-mail transmission and reception, fax transmission and reception, text information input and output functions. The data line, the telephone line, and the wireless communication network are connected to the information providing service apparatus in the residential complex according to the present invention, and thus can perform both voice communication and data communication. On the other hand, it recognizes the handwriting input by the touch pen for the input of the character, converts it into character information, faxes the electronic document and receives the fax.

As described above, according to the bidirectional order information providing and relay service method and apparatus according to the present invention, by using a telephone line, a data line, or a wireless communication network, not only the user can conveniently receive useful order information for each user. In addition, there is an advantage that the user can check the order contents, including the relay function to deliver the user's order contents to the business. The method and apparatus for providing interactive order information and relay service according to the present invention can be usefully applied to a community that connects a business complex and a public office near a housing complex.

Claims (9)

A method of providing and relaying interactive order information using a telephone line, a data line, or a wireless communication network connecting a user and a service management center between the users, the method comprising: collecting and storing information to be provided to the user; (B) searching for and providing information requested for inquiry among information stored in the step (a) according to a user's information inquiry request connected through the telephone line, a data line, or a wireless communication network; And And (c) transmitting the order information of the user who referred to the information provided in the step (b) to the user of the corresponding information object. The method of claim 1, In the step (a), the information storage and collection is carried out via the Internet, the interactive order information providing and relay service method characterized in that it is implemented to provide the user's own information through the Internet, the subject of the information. The method of claim 1, In the step (b), in response to a user's information inquiry request via a telephone line, a data line or a wireless communication network, the inquiry contents are grasped by voice recognition, and the information provided is provided by speech synthesis or text information. Interactive order information providing and relay service method, characterized in that. The method of claim 1, And in step (b), the data line is an internet data line or a local area network data line. The method of claim 1, In step (b), each user's information inquiry request is a two-way order information providing and relay service method characterized in that using the integrated interphone that can be connected to all data lines, telephone lines and wireless communication networks. The method of claim 1, And (d) confirming the order information details delivered in the step (c) to the user who made the order through voice or text. An internet homepage management unit connected to a user who requests order information and a user who provides order information to a telephone network, the Internet or a wireless communication network, and manages collection and update of information to be provided to the user through the Internet; A database for storing and providing information to be provided to each user, including information collected and updated through the Internet homepage; And Interface means connected to a user requesting order information and a user providing order information via a telephone line, a data line or a wireless communication network, and providing information stored in the database to each user in response to an information inquiry request of each user; Interactive order information providing and relay service device, characterized in that. The method of claim 7, wherein The interface means includes: a telephone processor for processing information inquiry through a telephone line; A data communication processor for processing information inquiry through a data line; And a wireless communication processing unit for processing information inquiry through a wireless communication network. The method of claim 8, The telephone processing unit may include a voice recognition unit for receiving an information inquiry through a telephone line; And a voice synthesizer configured to provide a result of searching the database for the information inquiry through a telephone line.