KR20010078872A - Method and System to provide service of subscribing events using Automatic Response System - Google Patents

Abstract

PURPOSE: A system and a method for an event reservation service using an ARS(Automatic Response System) are provided to supply the service related to the reservation of an event such as a free concert via a reservation computer that operates with the ARS. CONSTITUTION: A reservation computer(30) operates with an ARS(20), and provides the services of the event reservation and reservation check via the ARS(20). The ARS(20) is connected to a telephone set(10-1) of a customer via a PSTN(Public Switched Telephone Line). The ARS(20) is further connected to a cellular phone(10-2) via a mobile communication network. The reservation computer(30) checks whether an entrance ticket is approved or not, and thereby determines entrance. The reservation computer(30) is connected to an entrance ticket issue computer(40), an entrance computer(50) and a bank server(60) via the Internet or a computer communication network.

Description

Method and System to provide service of subscribing events using Automatic Response System}

The present invention relates to an event reservation service method and system using an automatic response system, and more particularly, to a method and system for providing a service related to the reservation of an event such as a free concert through an automatic response system (ARS: Automatic Response System). will be.

In modern society, many events are held to satisfy various cultural needs of the public such as movies, plays and concerts. Most of these events occur in a certain space such as a movie theater, theater, or performance hall, so that it is not possible to enter all customers who want to participate in the event.

Accordingly, a reservation service is provided, and customers who want to watch each event secure a ticket for the event by making a reservation at a predetermined time and place before the event date. However, this conventional method has the inconvenience that the customer should go to the place directly to make a reservation. In addition, even if you make a reservation using the telephone and enter through the identity verification at the event venue, the reservation service is provided independently according to the individual event subjects, so the use of the reservation service is different and unified, which will contribute to the popularization of the reservation service. Problems such as inability to occur.

In particular, when each event is provided free of charge or very inexpensive, there is a problem in that it is difficult to efficiently provide a reservation service due to a cost problem.

Therefore, in order to meet the request for cultural services in the modern society, it is necessary to provide a way to conveniently inform various events related news and to provide an efficient and integrated reservation service for each event.

Accordingly, the present invention has been invented in order to meet the above necessity, a method and system that can be provided by integrating a reservation-related service for events such as free concerts through a reservation computer linked with an automatic response system (ARS) The purpose is to provide.

In order to achieve the above object, the event booking service method using the automatic response system according to the present invention, the first receiving the reservation request for the event through the automatic response system during a certain period of entry and stores in the applicant database step; A second procedure of drawing a winner from among the applicants stored in the applicant database when the entry period ends and storing the result in a winner database; A third procedure of transmitting the winner information to a computer (entry ticket issuing computer) of an operator who will issue an admission ticket directly to the winner, and providing the winner information to the applicants through the automatic response system; A fourth procedure of receiving identification information of an admission ticket issued to the winner from the admission ticket issuing computer and storing the identification information in an admission ticket database; And a fifth procedure of retrieving the identification information of the admission ticket from the admission ticket database and transmitting an approval message or an unauthorized message message according to the result if the inquiry request is received from the computer of the event venue. It is characterized by.

The lottery regulation in the second procedure is to select all contestants as winners when the number of contestants is less than or equal to the number assigned to the event, but the probability of winning when the number of contestants exceeds the number assigned to the event is The configuration can be performed in inverse proportion to the number of companions.

If it comprises a procedure for transmitting the promotional information related to the event in the first procedure to the mobile communication terminal of customers who have subscribed to a specific mobile communication service, it is more preferable to be able to easily inform the matters about the event. .

The admission ticket may be configured in the form of electronic money, and the identification information of the admission ticket may be configured to include a unique number of the electronic money.

The reservation service method may further include a payment procedure for charging a predetermined fee to a customer who has received an event reservation using the automatic response system in the first procedure. More preferred, as it can be performed.

On the other hand, the event reservation service system using the automatic response system according to the present invention, during the predetermined application period while receiving the necessary information for the reservation application while guiding the reservation application method for a specific event by voice, the applicant applying for the reservation application Automatic response system (ARS) for guiding the winner information; An admission ticket issuing computer located at the operator side that issues the admission ticket directly to the winner, and performs a function of transmitting admission ticket identification information issued to each winner; An entrance computer that determines whether the admission ticket is approved by inquiring identification information of the admission ticket submitted by the entrance customer at the event event; And storing the reservation application details received through the automatic response system, and drawing the winners among the applicants when the application period ends, and transmitting the winner information to the automatic response system and the ticket issuing computer. And receiving and storing the identification information of the ticket issued to the winner from the ticket issuing computer, and comparing the identification information transmitted from the ticket issuing computer when the ticket approval inquiry request is received from the ticket computer. It may be preferably implemented by including a reservation computer that performs a function of transmitting an acknowledgment message or an unauthorized message sheet.

1 is a block diagram of an embodiment of a service system according to the present invention;

2 is a flowchart of an embodiment of a service method according to the present invention;

3 is a flowchart of an embodiment of a reservation request procedure;

4 is a flowchart of an embodiment of a winner information providing procedure;

5 is a flow chart related to an embodiment of an admission ticket inquiry procedure;

6 is a schematic diagram of a procedure for delivering event promotion information;

7 is a flowchart illustrating an embodiment of a fee payment procedure.

* Explanation of symbols for the main parts of the drawings

10-1: Phone 10-2: Mobile Phone

20: Automatic Response System (ARS) 30: Reservation Computer

31-1: Announcement Database 31-2: Applicant Database

31-3: Winner Database 31-4: Ticket Database

40: computer for issuing tickets 50: computer for admission

60: bank server 70: mobile communication system

Hereinafter, with reference to the accompanying drawings will be described in detail the present invention.

1 is a block diagram of an embodiment of a service system according to the present invention, the reservation computer 30 for providing a service according to the present invention is interlocked with the automatic response system 20, automatic response system 20 Through reservations and reservation confirmation services for specific events such as free concerts are provided. The subject of implementing the present invention is a reservation computer 30, the service provider can receive the investment from the investor to provide the service according to the present invention, in this case, the profit can be covered by the charges of each customer's automatic response system have.

The automatic answering system 20 may be connected to a general telephone 10-1 of a customer (applicant) through a public telephone network (PSTN), or may be connected to a cellular phone 10-2 of a customer through a mobile communication network. Reservations related to various events and receive the information required for the reservation.

Participants who have booked through the automatic response system 20 are selected as winners according to the lottery rules based on the number of spectators who can participate in each event and the total number of contestants. Is done on the operator side. Hereinafter, the computer of the operator side will be referred to as an admission ticket issuing computer 40. In order to efficiently provide the service according to the present invention, the applicants should be able to conveniently receive the ticket, it is preferable that the ticket issuing company is a business that has a sales office in a number of places, such as a bank.

The winner will take the admission ticket issued by the ticket issuing company and enter the relevant event venue. The event venue will check whether the admission ticket is approved by the reservation computer 30 and decide whether to allow admission. . Hereinafter, the computer located at the event venue will be referred to as an entrance computer 50.

Here, the reservation computer 30 may be any communication network capable of data communication between the ticket issuing computer 40, the entrance computer 50, and the server 60 of the bank and computers such as the Internet or a PC communication network. Are connected to each other through.

In order to provide the above services, the reservation computer 30 works with various databases. The announcement database 31-1 is a database for storing voice information to be guided through the automatic response system 20, and the applicant database 31-2 is information of applicants applying for reservation through the automatic response system 20. Is a database that records them. The winner database 31-3 is a database that stores the winner information among the applicants, and the admission ticket database 31-4 is a database that stores identification information of the admission ticket actually issued by the ticket issuer.

These database structures are divided for convenience of description and can be arbitrarily configured. In addition, according to the structure of the system may be configured to work with the reservation computer 30 through a database server (not shown).

FIG. 2 is a flowchart illustrating an embodiment of a service method according to the present invention, and a process of implementing the present invention in the system of the embodiment shown in FIG. 1 will be described in detail with reference to the flowchart.

First, the reservation computer 30 receives a reservation request for each event through the automatic response system 20 during a predetermined application period and stores it in the applicant database 31-2 (S100: first procedure). At this time, the procedure for receiving the necessary information for the reservation application is made in the automatic response system 20, the automatic response system 20 is transferred to the reservation computer (30).

An embodiment in which a reservation application is made in the first procedure S100 will be described in detail with reference to FIG. 3.

First, when the applicant connects to the answering machine 20 using the general telephone 10-1 or the mobile phone 10-2, the answering machine 20 is recorded in the announcement database 31-1. Using the voice guidance information guides the application method for the reservation of the event (S110).

Then, the applicant is to enter the customer information required for the reservation according to the guide (S120), step S120 is the step of receiving the resident registration number (S121), the step of receiving the number of companions (S122), receiving the applicant's local information Step S123, receiving a contact phone number (S124), preferably the step of guiding the information on the date and time and the date and time of the winner can be confirmed (S125). Here, the order in which the steps of S121 to S125 are performed may be adjusted as necessary, and is not limited to this order.

When all the necessary information for the reservation is input in step S120, the automatic response system 20 guides the items entered by the applicant again, and checks whether the input is normal (S130).

In addition, if the check result in step S130 is not normally input (S140), the process returns to step S110 and receives the customer information again, and if normally input (S140) after giving the registration number to inform it (S150). The registration number in step S150 can be assigned by the reservation computer 30, and then used when checking the winner.

When the entry period in the first procedure (S100) ends (S210), the reservation computer 30 draws a winner among the applicants stored in the applicant database 31-2 and stores the winner in the winner database 31-3. (S220) (S200: second procedure).

In the lottery regulation in the second procedure (S200), it is preferable to select all contestants as winners when the number of contestants is less than or equal to the number allocated to the event. However, if the number of applicants exceeds the number assigned to the event, not all applicants will be able to participate in the event, so the winner must be selected. The odds of winning at this time are preferably inversely proportional to the number of companions. In other words, the probability of winning in the case of no companion and one companion is 2: 1.

If the winner is determined in the second step (S200), the reservation computer 30 transmits the winner information to the admission ticket issuing computer 40 of the operator to issue the admission ticket directly to the winner (S310), and also the automatic response system ( The winners are provided to the applicants through 20) (S320) (S300: third procedure).

Here, step S320 is a procedure for notifying the ticket issuing operators who the ticket is issued. As described above, the ticket issuing operators are businesses that have offices in multiple locations, such as banks, for convenience of ticket distribution. Would be desirable.

Referring to FIG. 4, step S320 of the third procedure S300 will be described in more detail.

First, when the applicant connects to the general telephone 10-1 or the mobile phone 10-2, the automatic answering system 20 receives the registration number given in the first procedure S100 while guiding the winner confirmation method. Transfer to the reservation computer 30 (S321).

Then, the reservation computer 20 checks the winner database 31-3 to check whether the customer of the registration number is the winner, and transmits the result back to the automatic response system 20 (S322). 20 transmits a message indicating whether or not the winner to the applicant terminal (10-1 or 10-2) (S323).

At this time, the automatic response system 20 to guide the information related to the issuance of the admission ticket if the applicant is the winner (S324). That is, the admission ticket of the event is to guide where the customer is issued where the ticket is most conveniently issued, etc. The local information input in step S123 shown in the embodiment of FIG. 3 may be used. . Then, the customer goes to the ticket issuer and receives the ticket.

On the other hand, the admission ticket issuing operators notified of the winner list in step S310 issues the admission ticket to the winner until the start date of the event, the ticket issuing computer 40 transmits the identification information of the ticket issued to the reservation computer (30). The reservation computer 30 stores the admission ticket identification information received from the admission ticket issuing computer 40 in the admission ticket database 31-4 (S400: fourth procedure).

Now, when the event is held (S510), each winners will have an admission ticket and go to the event venue to present the admission ticket and enter the entrance.The entrance computer 50 for determining the validity of the admission ticket located at the event venue is reserved for reservation. The validity of each admission ticket is inquired with the computer 30. That is, when the reservation computer 30 receives an inquiry request regarding the approval of the admission ticket from the entrance computer 50, the reservation computer 30 searches for the identification information of the admission ticket in the admission database 31-4, and confirms the approval message according to the result. Or transmits the unapproved message paper (S520) (S500: fifth procedure).

Referring to FIG. 5, the preferred embodiment of step S520 will be described in detail. The entrance computer 50 requests the inquiry of the approval of the admission ticket of the customer who wants to enter the current event venue with the reservation computer 30 (S521). In this case, the identification information of the ticket is also transmitted. Then, the reservation computer 30 searches the admission ticket database 31-4 for the identification information of the admission ticket received with the inquiry request (S522).

Then, it compares with each other to determine whether or not the winner, and if it is the winner, transmits the approval message to the entry computer 50, otherwise, transmits the unauthorized message (S523). The event venue will then only enter the holder of the approved ticket.

In order to perform the service as described above more effectively, the event should be widely promoted. Therefore, considering that most people currently have mobile communication terminals (mobile phones, PDAs, etc.), it would be highly desirable to transmit promotional information related to the event targeted for service to mobile terminals of customers who have subscribed to a specific mobile communication service. .

Referring to FIG. 6, the reservation computer 30 transmits an event promotion message to the mobile communication system 70 of the corresponding mobile communication provider (eg, 011,016,019, etc.) and transmits the message to the subscribers' mobile communication terminals. The mobile communication system transmits a promotional message to the subscriber's mobile communication terminal. Of course, you can only send these messages to subscribers who have agreed to receive them.

Then, an event promotion message is displayed on the mobile communication terminal screens 10-21 of the subscribers as shown in the example of FIG. 6, and each subscriber can know which event is to be held.

On the other hand, for the convenience of issuance and management of the admission ticket, it may be a preferred embodiment to configure the admission ticket in the form of electronic money, and the identification information of the admission ticket is configured to be a unique number of the electronic money. In this case, the electronic money in which the integrated circuit (IC) is embedded may be preferably used, and the ticket issuing operator may be an electronic money related operator or a bank authorized to issue the electronic money.

It is preferable to apply the service of the present invention to a free event, but it may be more desirable to receive a low price for the reservation service. In this case, in the first procedure (S100) using the automatic response system 20 to further provide a cost payment procedure to charge a certain fee to the customer who received the event reservation.

As a preferred example of the usage fee, the usage fee of the automatic response system (eg, 700 service) may be set as the usage fee of the event reservation service according to the present invention.

This cost payment procedure can be configured to be made only in the first procedure (S100) to accept the reservation request only if the payment is made normally.

Referring to FIG. 7 to describe the cost settlement procedure in more detail, the automatic response system 20 receives bank account information from the applicant while guiding with respect to the payment (S710: step 10-1). Then, the reservation computer 30 receives this information and requests the server 60 of the bank to automatically transfer a certain fee from the bank account to the specific account (S720: step 10-2).

If the automatic transfer requested in step S720 is successful (S730), the reservation computer 30 receives a reservation request of the corresponding applicant (S750: step 10-3). However, if the automatic transfer requested in step S720 fails, the process proceeds to step S710 or the process of accepting the reservation application is terminated (S740).

However, since the entrant may not be a winner, the use fee may be configured to be made when the winner enters the actual event venue. In this case, steps S720 and S730 may be performed in the fifth procedure S520, but may be configured to transmit an unauthorized message when the automatic transfer fails. In this case, if the ticket is in the form of electronic money, even if the payment in the bank account fails, payment using electronic money may be performed.

By using the present invention, it is possible to inform the general public about various events such as free concerts, and give an opportunity to participate in various events, so that it is possible to meet the increasing cultural demands in the modern society. There is.

In particular, the service target event is limited to a free event, but customers can reserve the event only by the fee of the automatic response system (ARS) to participate in the event, customers can use the event very cheaply and conveniently.

Operators of automated answering systems will be able to generate fixed profits through regular customer acquisition and differentiate themselves from other companies. Operators promoting various events can also gain a competitive edge by providing services that are differentiated from other companies, and build a brand image as a cultural service company.

Claims (13)

We provide reservation services for certain events, such as free concerts, through a reservation computer that works with the Automatic Response System (ARS). A first procedure of receiving a reservation request for the event through the automatic response system during a predetermined entry period and storing the reservation request in an applicant database; A second procedure of drawing a winner from among the applicants stored in the applicant database when the entry period ends and storing the result in a winner database; A third procedure of transmitting the winner information to a computer (entry ticket issuing computer) of an operator who will issue an admission ticket directly to the winner, and providing the winner information to the applicants through the automatic response system; A fourth procedure of receiving identification information of an admission ticket issued to the winner from the admission ticket issuing computer and storing the identification information in an admission ticket database; And If the inquiry request from the computer of the event venue is approved whether the admission ticket is approved, the identification data of the admission ticket is searched in the admission ticket database, and according to the result, it comprises a fifth procedure for transmitting an approval message or an unauthorized message sheet. Event reservation service method using an automatic response system characterized in that. The method of claim 1, wherein the automatic response system receives the reservation request for a specific event during the first procedure. Guiding an input method for reserving the event; Receiving customer information according to the guide; Receiving the inputted customer information again to confirm whether the inputted information has been correctly inputted, and if there is an error in the input item, returning to receiving the inputted customer information; And Event reservation service method using an auto-response system, characterized in that it comprises a step of notifying after giving the registration number. The method of claim 2, wherein the step of receiving the customer information is Receiving a social security number of the customer; Receiving a number of companions; Receiving local information of the applicant; Receiving a contact phone number; And The event reservation service method using an automatic response system, comprising the step of guiding the information on the date and time of the lottery can be confirmed the details of the winner. The method of claim 1, The lottery regulation in the second procedure is to select all contestants as winners when the number of contestants is less than or equal to the number allocated to the event, The probability of winning when the number of applicants exceeds the number assigned to the event is inversely proportional to the number of companions. The method of claim 1, wherein providing the winner information during the third procedure The automatic response system receives the registration number given in the first procedure while guiding the winning confirmation method and transmitting the registration number to the reservation computer; Querying the winner database to determine whether the customer of the registration number is a winner and transmitting the result to the automatic response system; The automatic response system notifying whether or not the prize is won; And The automatic response system is an event reservation service method using an automatic response system comprising the step of guiding information related to the issuance of tickets when the customer is a winner. The method of claim 1, wherein the fifth procedure Receiving the inquiry request from a computer (entry computer) managing entrance at an event venue; Comparing the identification information of the admission ticket received together with the inquiry request with the identification information of the admission database to determine whether the winner is the winner; And If it is determined that the winner is a winner, transmitting an approval message to the entry computer; otherwise, transmitting an unauthorized message. The method according to any one of claims 1 to 6, The event reservation service method further comprises a procedure for transmitting the promotional information related to the event subject to reception in the first procedure to a mobile communication terminal of customers who have subscribed to a specific mobile communication service. Event reservation service method using. The method according to any one of claims 1 to 6, The ticket is configured in the form of electronic money, the identification information of the ticket is an event reservation service method using an automatic response system, characterized in that configured to include a unique number of the electronic money. The method of claim 8, wherein the reservation service method And a cost settlement procedure for charging a predetermined fee to a customer who has received an event reservation by using the automatic response system in the first procedure. The method of claim 9, wherein the cost payment procedure is Step 10-1 of receiving the bank account information of the corresponding customer while guiding with respect to the payment through the automatic response system; Step 10-2, requesting the bank server to automatically transfer the fee from the bank account to a specific account; Step 10-3, if the direct debit is successful, accepting the reservation request of the corresponding customer; And If the automatic transfer fails, the event reservation service method using an automatic response system, characterized in that comprises a step 10-4 to return to step 10-1. The method of claim 10, Steps 10-2 and 10-3 are performed in the fifth procedure, but if the automatic transfer fails, the event reservation service method using an automatic response system, characterized in that configured to transmit the unauthorized message. An automatic response system (ARS) for inputting information necessary for the reservation application while guiding a reservation application method for a specific event by voice during a certain application period, and guiding winner information among the applicants who have requested the reservation; An admission ticket issuing computer located at the operator side that issues the admission ticket directly to the winner, and performs a function of transmitting admission ticket identification information issued to each winner; An entrance computer that determines whether the admission ticket is approved by inquiring identification information of the admission ticket submitted by the entrance customer at the event event; And A function of storing a reservation application received through the automatic response system and drawing a winner among the applicants when the application period ends, and transmitting the winner information to the automatic response system and the ticket issuing computer; Receiving and storing the identification information of the admission ticket issued to the winner from the ticket issuing computer, and comparing the identification information transmitted from the ticket issuing computer when the ticket approval inquiry request is received from the admission computer. Event reservation service system using an automatic response system characterized in that it comprises a reservation computer for performing a function for transmitting the approval message or unauthorized message paper The method of claim 12, The reservation computer further includes a function for transmitting the promotional information related to the event to a mobile communication terminal of customers who have subscribed to the mobile communication service through a specific mobile communication system. Event booking service system.